Policy jobs

The generosity of individual supporters, churches and community groups enables Boaz Trust to provide accommodation and support for people seeking sanctuary, and to challenge and change the unjust systems that cause destitution, both locally and nationally. We are looking for a Fundraising Officer who will help us give supporters an excellent experience, maintain accurate fundraising records and develop opportunities for people and communities to get involved in our work. This is an exciting role which will give the right person the opportunity to work across a variety of fundraising activities and disciplines. 

The relationships built and fundraising activity enabled through this role will support Boaz’s work with people who are facing or experiencing homelessness because of their insecure, changing or uncertain immigration status. Our work includes providing safe accommodation and person-centred support, while working towards our mission of ending destitution among people seeking sanctuary.

Day to day, you will provide excellent care for supporters as you process and acknowledge donations, respond to supporter enquiries and ensure that our fundraising database is functioning well and information is recorded accurately in it. You will build positive relationships with supporters, churches and community groups, arrange and deliver speaking engagements, promote sponsored events and help people find meaningful ways to raise funds for Boaz. You will work also closely with colleagues to deliver fundraising projects across the breadth of Boaz’s fundraising activity as and when these arise. 

We are looking for someone who is warm, organised and attentive to detail, and who enjoys building relationships with a wide range of people. You will be confident communicating by email, telephone and in person, comfortable working with databases and financial information, and able to manage a varied workload. Most importantly, you will be thoughtful and collaborative, and aligned with Boaz’s values and our commitment to the dignity and rights of people seeking sanctuary.

Individual Giving and Legacies Manager

Fundraising & Engagement | Remote (UK-based)

Salary: £45,000 per annum

Hours: Full time (35 hours per week to be worked over 5 days)

Location: Home-based in the UK with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2029 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other.  As we enter an exciting new phase of growth and influence, we’re looking for an experienced, proactive Individual Giving and Legacies Manager to launch and lead our public fundraising portfolio, deepen supporter relationships and help grow sustainable income.

About the Role

We’re looking for a strategic, hands-on fundraising leader who can develop and deliver our Individual Giving and Legacies programme, spanning legacies, membership, regular giving, lottery, appeals, publications, merchandise, Gift Aid, in-memory giving and supporter care. You will be able to balance planning with delivery, using data-driven insight to acquire, retain, upgrade and reactivate supporters while building a positive team culture where your team members feel valued, supported and empowered to do their best work.

Important Information

· This is a UK-based role

· Applicants must have the Right to Work in the UK

· We are unable to offer sponsorship

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Monday 24 August 2026 at 09:00 (BST)

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.

If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert. 

Thank you for your interest in Population Matters.

#fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager #fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager 

The role

We are looking for a Sheltered Housing Team Leader to join us at our beautiful 13-acre retirement community (Bencurtis Park) to lead our team of Wardens in delivering consistently high-quality, resident-centred services. This is an essential role to help ensure that Bencurtis Park remains a welcoming, inclusive, positive and safe place where older people can continue to live independently in their own homes for as long as they wish and are able to.

Key responsibilities include:

• Providing day-to-day leadership, supervision and support to the Warden Team.
• Managing the Warden rota to ensure appropriate staffing cover.
• Coordinating daily resident contact, welfare checks and follow-up support.
• Supporting residents to live independently, including through support planning, risk assessments and liaison with health, care and community services.
• Taking a proactive role in safeguarding and family liaison.
• Working collaboratively with colleagues on housing management matters.
• Ensuring health and safety processes, checks and record keeping are carried out effectively and maintaining accurate records.

For more information about Glebe Housing Association please visit our website.

The person

We are looking for someone who has experience of leading, motivating and supporting staff to deliver high standards of service. You will bring experience from sheltered housing, independent living, care, accommodation-based services or a similar environment, together with a strong understanding of safeguarding, resident support and person-centred working.

You will be empathetic, calm under pressure and able to communicate effectively with older people, relatives, colleagues and external agencies. Strong organisational skills, good judgement, confidentiality and the ability to manage competing priorities are essential. You should also be confident using Microsoft Office and willing to learn and make effective use of housing and workplace systems.

A full Job Description and Person Specification is attached.

How to Apply

Please read the full Job Description & Person Specification.

Please send your CV,  Supporting Statement and Diversity Monitoring Form.  In your supporting statement you should outline your interest in working for Glebe Housing Association and explain how you meet the criteria set out in the Person Specification.

Deadline for applications: midday Monday 24th August 2026

Interviews: w/c 31st August 2026

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Fundraising Officer

Fundraising & Engagement | Remote (UK-based)

Salary: £24,000 per annum (0.8 FTE, based on a full-time equivalent salary of £30,000)

Hours: Part time (28 hours per week to be worked over 4 or 5 days)

Location: Home-based in the UK with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other.  As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and efficient Fundraising Officer to support the delivery of our online and offline activities within a diverse fundraising portfolio.

About the Role

We are looking for an enthusiastic, efficient and experienced fundraiser who can adapt, react to and maximise income opportunities in a challenging fundraising landscape; someone who is genuinely excited about our vision and mission, can work independently as well as within a team structure and can translate our work into credible, effective and powerful fundraising messaging. Your primary focus will be driving our medium- to long-term income streams i.e. regular giving and legacies.

Important Information

· This is a UK-based role

· Applicants must have the Right to Work in the UK

· We are unable to offer sponsorship

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Tuesday 18th August 2026 at 09:00 (BST)

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached below this advert.

If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert. 

Thank you for your interest in Population Matters.

#fundraising #fundraising officer #fundraiser #fundraising and engagement #fundraising #fundraising officer #fundraising #fundraising officer #fundraiser #fundraising and engagement #fundraising #fundraising officer

Senior Software Engineer (AI/ML)

Remote (UK-based) | Full-time | Flexible working | salary £82,409 + benefits including 4.5-day week and 11% employer pension

Do your best work, for the right reasons.

We're looking for a Senior Software Engineer (AI/ML) to help us build beautifully simple, high-impact digital products that support teachers and improve outcomes for pupils across the UK.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

💡 About the Role

We are looking for an experienced Senior Software Engineer (AI/ML) to join our AI Platform team.

Oak's AI Platform team builds and maintains our core AI infrastructure, including shared services, prompt libraries and reusable pipelines. This is essential in enabling our product squads to deliver safe, effective and scalable AI features that support teachers and pupils across the UK.

You'll take a leading role in shaping Oak's AI Platform, contributing towards the technical direction for reliable, safe and scalable AI capabilities. You'll work with product squads to turn ambiguous problems into robust solutions, provide technical guidance and mentorship to engineers, and help establish the patterns, tooling and standards that enable responsible AI delivery across Oak.

You'll work across the boundary between machine learning and software engineering: taking the same ownership of production reliability, testing and developer experience as other senior engineers on the team, while keeping safety and responsible AI at the centre of what you build.

In this role, you may work on:

• Enhancing Retrieval-Augmented Generation (RAG) pipelines, including context chunking, prompt construction and implementing strategies to improve relevance and accuracy.

• Optimising embedding and vector similarity systems through semantic search, clustering, filtering logic and dimensionality reduction techniques.

• Supporting model evaluation and safety tooling, such as automated test harnesses, hallucination detection, content moderation and input guardrails.

• Contributing to model fine-tuning, prompting and deployment, with a focus on balancing performance, accuracy and cost-effectiveness.

🔧 What You'll Be Doing

• Lead the continuous improvement of Oak's machine learning models and systems, from prototype through to production at scale.

• Develop and maintain highly performant ed-tech applications that are secure, scalable, highly available and accessible to the widest number of users, meeting Government Digital Service standards.

• Be an expert authority within the engineering team on the architecture, code base and AI/ML best practices, providing mentorship to less experienced colleagues.

• Design and coordinate the integration of AI/ML models with existing Oak systems, ensuring robust model serving and end-to-end testing.

• Take responsibility for the operation and reliability of production services you build — monitoring performance, resolving issues, and addressing capacity constraints before they affect users.

• Lead the implementation of new processes or tools that improve the user or developer experience.

• As a member of the Oak team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for more senior colleagues and take on other general responsibilities as required.

🌱 What We're Looking For

• 5+ years' experience leading the continuous improvement of machine learning models and systems in production, alongside significant experience architecting and building high-performing web applications with modern JavaScript libraries and tools.

• Extensive knowledge of machine learning frameworks and cloud-based machine learning tools, with experience moving models from development to production.

• Understanding of machine learning ethics, fairness frameworks and responsible AI principles, including bias detection and privacy-preserving data practices.

• Experience building evaluation frameworks and automated test harnesses for AI/ML systems from scratch. Including techniques for detecting hallucinations, measuring output quality, and monitoring model performance and safety in production.

• Proven experience proposing and implementing new processes or tools that improve developer experience and lead to higher quality products.

• Experience collaborating with product teams to lead the development of high-quality, high-impact products, with great communication and collaborative skills.

💛 Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we'll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

🌈 Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.

We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.

📌 Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time

• Closing date: We'll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you.

Next steps

You'll answer a few admin questions and some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed, not your CV.

If you're shortlisted, we'll invite you to interview across three stages. We're aiming to start interviews the week beginning 17th August 2026.

Stage 1: An introductory call to learn more about your skills and experience, and a chance for you to ask us about the role. This takes about 30 minutes.

Stage 2: A technical interview over Zoom, combining a hands-on pairing session or technical walk-through, followed by some technical interview questions. This takes around two hours.

Stage 3: A collaboration interview, focused on how you work with both engineering and non-engineering colleagues. This takes about 1 hour.

We love giving feedback, so at the end of the application process, we'll share our assessment of your performance.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, don't leave it too long to avoid missing out.

We are an equal opportunity employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Senior Digital Channels Analytics Manager

£45,167 + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month)

Join us at WWF-UK – Senior Digital Channels Analytics Manager

About the role

We’re excited to be recruiting a Senior Digital Channels Analytics Manager to join WWF-UK.

In this role, you’ll lead our digital channel analytics capability across web, email, social and paid media, helping teams understand what is working, where we can improve and how digital activity supports supporter experience, engagement and meaningful action.

You’ll act as the organisational expert for digital channel analytics, providing the insight, standards and expertise needed to inform decisions across fundraising, communications and digital activity. You’ll help ensure our digital data is robust, compliant and actionable, and that insight is used consistently to improve performance, planning and evaluation.

You’ll own and develop our digital analytics tools and platforms, including Google Analytics, Google Tag Manager, Hotjar, Hootsuite and native social analytics tools. You’ll also support consistent campaign tracking, clear governance and accessible reporting across our digital estate.

This role will involve providing high-quality insight across web, email, social and paid media, including social listening, sentiment analysis, paid media attribution, A/B testing and conversion optimisation. You’ll work closely with teams and agencies to ensure tracking is set up effectively, learning is captured and insight is translated into practical recommendations.

You’ll also play an important role in supporting compliance, including cookie banner management and alignment with GDPR, ePrivacy and ICO guidance. Alongside this, you’ll monitor emerging trends, technologies and changes in the digital media landscape, helping WWF-UK understand what they mean for analytics, measurement, SEO, GEO and brand traffic.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

• Significant experience working in a digital, new media or marketing analytics role

• Deep expertise in digital and social analytics, with the ability to interpret performance and identify strategic implications

• Advanced Google Analytics and Google Tag Manager expertise, including implementation, event tracking and data layer understanding

• Experience owning or managing digital analytics tools and platforms, with a strong focus on data quality, access controls, naming conventions and documentation

• Strong understanding of campaign tracking, attribution and digital measurement across web, email, social and paid media

• Experience delivering clear, accessible reports, dashboards and presentations that support decision-making

• Strong communication skills, with the ability to translate complex technical insight into clear, actionable guidance for different audiences

• Strong stakeholder management skills, with the ability to build trust in insight, recommendations and measurement approaches

• Understanding of data protection, GDPR and ePrivacy requirements relevant to digital analytics and measurement

• Ability to manage competing priorities and reporting needs while maintaining quality and consistency

• A proactive, analytical mindset with a focus on continuous improvement

• A clear commitment to WWF-UK’s mission, values and ethical standards

Desirable

• Experience using tools such as Hotjar, Hootsuite, Brandwatch, Looker Studio, Tableau or Power BI

• Experience using social analytics and listening tools, including sentiment analysis and competitor benchmarking

• Experience supporting paid digital media measurement across platforms such as Meta and Google Ads

• Experience working with fundraising, supporter or first-party data to inform insight and decision-making

• Experience with A/B testing and conversion optimisation tools, such as AB Tasty

• Experience with SEO and GEO tools such as Moz, Ahrefs or SEMrush

• Experience identifying emerging trends and technologies affecting digital media measurement, including developments in GEO and impacts on SEO and brand traffic

• Experience working in a charity, purpose-led or complex stakeholder environment

• Degree-level qualification or equivalent experience demonstrating strong digital, data or analytical capability

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

• Flexible working options, to support your work life balance

• 5% employer contribution to pension, rising to 10% with employee contribution

• Learning and development opportunities to help you grow

• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 17/08/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)

Term: Fixed Term until 31st March 2028

Hours: 35 hours per week

About the Role

Responsibilities:

1. Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.

2. Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.

3. Complying  with systems for monitoring and reporting purposes.

4. Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.

5. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.

Research and Campaigns

1. Keeping  up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,

Essential Criteria

1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.

2. An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.

3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.

4. A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.

5. The ability to understand the needs of others and to empower clients to take action for themselves.

6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.

7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

8. The ability to work as part of a team and to respond positively to change.

Here are some examples of how we help our clients:

In Person Enquiry.

Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.

The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.

The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.

Telephone Enquiry.

Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.

The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.

The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.

As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and  non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

• OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.

2. Experience of achieving performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4. Effective oral and written communication skills.

5. Numerate to the level required by the tasks.

6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

How to Apply

For more information and to apply, please click on the redirect button.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefit Advisers

Salary: £30,000 pa (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement is looking to build its Money Advice Team and has several vacancies for experienced Debt & Welfare Benefit Advisers.

As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

Based at one of our offices in Ladywood, Kingstanding, or Newtown, and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

 For an informal discussion about the role call Theresa Gniadkowski

This is an active recruitment; early applications are encouraged

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH

Closing date for applications: Thursday 3rd September 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Job title: Better Society Capital, Assistant Legal Counsel

Location: London EC1Y/Hybrid

Reporting To: General Counsel

Contract: Fixed Term 12 months

Salary: £55,000-£65,800

Date Closes: Thursday 13th August

Role Purpose:

Better Society Capital (BSC) is the UK’s leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC also has a strategic goal of managing third party monies, as reflected in its role as delegated portfolio manager for the Schroders BSC Social Impact Trust PLC.

As a key member of BSC’s Legal & Compliance team, this role would suit a lawyer with transactional experience, ideally with knowledge of funds, but who is also willing and able to support the wide variety of work covered by an in-house legal team. It will be a varied and exciting role with the ability to become involved and play an essential role in transactions at the forefront of social impact investing as well as supporting the growth and success of Better Society Capital as an organisation.

The role will give the successful candidate broad exposure to all areas of BSC’s work supporting the Investment Group on investment activity but across the business on corporate, commercial, regulatory and governance matters alongside colleagues in the Legal & Compliance team.

The role is offered full time on a fixed term contract for 12 months.

Key Responsibilities:

 New Investments

• Participate in the due diligence process to ensure legal and regulatory issues around the structure of investments are understood and addressed.
• Support the Investment Group with term sheet discussions.
• Negotiation of legal documentation, working with different team members across BSC, co-investors and external counsel, and assist with the completion and onboarding process for investments.

Existing Investments

• Maintain a knowledge of BSC’s legal and regulatory obligations relating to its investments and make sure BSC has all necessary legal investment documentation in place and properly recorded/stored.
• Participate in the management of investments over their lifetime, including any amendments or waivers.
• Advise on the process to restructure or exit investments.
• Ongoing support for the investment monitoring process with regard to any legal and regulatory issues that arise.

Corporate, Governance and Regulatory

• Support colleagues across the office with legal, governance and regulatory queries.
• Support client investment initiatives, such as the firm’s role as portfolio manager for the listed investment trust, Schroders BSC Social Impact Trust plc.
• Review legislation and regulatory changes and support the implementation of consequential policies, procedures and training.
• Draft and negotiate commercial contracts (including NDAs).
• Work with colleagues in the Legal & Compliance team to build and share know-how and best practice across BSC and its portfolio companies, including training and templates.
• Manage the relationships, including costs, with external counsel.
• Generally, take a proactive and enthusiastic role in helping to develop the Legal & Compliance team, including continually looking to improve our working practices and embracing technological improvements (including adoption of AI), all with the goal of providing top quality support for all of BSC and thereby helping to deliver on BSC’s mandate.

Other

• Participate in at least one ‘BSC Citizenship’ activity, helping to make BSC a great place to work. This could be helping to organise our summer or winter social, joining the Staff Council or helping with health and safety.

Skills and Experience:

Essential Qualifications & Experience

• Solicitor qualified in England and Wales.
• Legal related project management.

Desirable Qualifications & Experience

• Knowledge and experience of transactional finance.
• Knowledge and experience of private and/or public market investment funds.
• Knowledge and experience of financial services regulation.
• Knowledge and experience of data protection.
• Engagement with the third sector in some capacity (e.g., trustee of a charity).

Skills, Abilities and Attributes

• Confident, effective communicator who is approachable and flexible.
• Can deal effectively with senior management.
• Systematic approach to work with high attention to detail.
• Strong research and analytical skills.
• Enthusiastic proponent of technical development of legal operations (including AI).
• Approachable and strong team player but able to work self-sufficiently.
• Flexible and willing to take on different tasks as required.
• Enthusiastic and proactive with the confidence to influence at all levels.
• Resilient and can cope with ambiguity and change.
• Well organised and able to prioritise.
• Good at finding innovative solutions to problems.
• Ability to identify risk with sound commercial awareness.
• Commitment to continuous learning and development.

 Better Society Capital core values are:

• Purposeful – We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
• Pioneering Spirit – We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change.
• Openness – We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
• Rigorous – We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence.
• Respectful – We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.

Please send your CV and Cover Letter (up to one A4 page) to Careers4Change.

Right to Work: Candidates need to have the existing right to work in the UK.

Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities)

Better Society Capital is an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

Family Support Worker – Thames Valley

£27,000 + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits

Thames Valley and surrounding areas.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week) to deliver a high-quality family support service as part of our Thames Valley Care Team to families in the local area, at a time where they need it most.

Reporting to the Family Support Manager of the Thames Valley Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

• Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

• Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Time off in Lieu

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes

• A recommend a friend recruitment bonus scheme

• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

The role

As Youth Advocacy Lead, you will develop and deliver GMYN’s new We Rise project, working alongside care-experienced and separated young people to transform housing and accommodation across Greater Manchester. 

This role is about more than delivering a project. It is an opportunity to help change not just young people's lives but how an organisation listens to them. We are looking for an advocate who believes young people already have the answers; they simply need adults and organisations willing to listen, share power and act. 

The role will combine direct work with young people, advocacy practice, organisational development and systems change. You will introduce and embed a self-advocacy approach across GMYN, supporting young people to understand their rights, build confidence and influence the decisions affecting their lives. 

Alongside this, you will support GMYN colleagues to develop the skills and confidence to make advocacy part of everyday practice; not something that only happens when things go wrong. Working across the organisation, you will help us move from supporting young people for them to achieving change with them. 

You will support young people to lead social action projects, distribute over grants through the We Rise Challenge Fund, influence regional housing reform, develop the creative projects and become the next generation of youth leaders across Greater Manchester. 

This is a real opportunity to build something from the beginning and help create an organisation where advocacy is not an activity – it is simply how we work. 

Key responsibilities 

• Lead the development and delivery of We Rise, ensuring young people are meaningfully involved learning is captured throughout the project.

• Develop a self-advocacy approach across GMYN, supporting young people to understand their rights and influencing decisions affecting their lives.

• Support young people to develop leadership, advocacy and social action skills so they can shape the services, systems and decisions that affect their lives.

• Design participation opportunities using rights-based approaches, ensuring young people are equal partners in shaping services and decisions.

• Develop strong relationships across Greater Manchester to strengthen youth voice and advocacy for young people to influence change.

• Model strong safeguarding practice to ensure young people are safe and supported. 

• Promote strengths-based and trauma-informed that ensure young people feel valued and heard.

• Capture insight, outcomes and learning to evidence impact and improve future practice.

• Manage project plans, budgets, reporting, and partnerships to ensure successful project delivery. 

• Support GMYN to embed advocacy approaches and continuously improve how we work alongside young people. 

• Promote youth-led advocacy and represent GMYN with stakeholders across Greater Manchester. 

• Carrying out any other reasonable duties and responsibilities that contribute to the organisation's overall aims andobjectives. 

Person specification 

• Experience delivering advocacy or rights-based support with young people, such as care-experienced and separated young people. 

• Understanding of advocacy approaches and how they differ from advice, counselling and key work. 

• Experience supporting young people to develop and lead social action projects. 

• Experience designing and delivering participation opportunities.

• Co-producing services or projects with young people and people with lived experience. 

• Experience facilitating groups, workshops and activities that create safe, inclusive and empowering spaces for young people. 

• Experience developing practice through training and coaching professionals and/or embedding new approaches across organisations. 

• Understanding of trauma-informed approaches, strengths-based practice, and rights-based participation, including the Lundy Model. 

• Experience building and maintaining effective partnerships with young people, professionals, organisations and stakeholders. 

• Experience planning, coordinating, monitoring and evaluating projects, including capturing impact and learning. 

Please see attached pack for further information about GMYN and the role. 

We are excited to be recruiting into our Wellbeing Coaches team for a young person’s Mental Health Coach. Our Mental Health coaches work 1:1 with young people to build resilience and develop coping strategies for improving mental health and wellbeing, offering a trauma-informed combination of practical and emotional support.

We believe each young person is unique, and benefits from a tailored approach to support - so you might spend a session exploring emotion language with one young person and then accompany another one to a GP appointment. You’ll also have opportunities to share your expertise with our colleagues by delivering training and coaching sessions for those working in our housing and support services. 

This is a permanent role. We are seeking either qualified* mental health workers and/or applicants with significant and relevant experience of supporting people with mental health needs. If applying for the qualified role, please provide details of your qualification and confirm the name and contact details for the professional body/bodies you are currently registered with. 

*Relevant qualification in mental health at level 5 or above, alongside significant and relevant post qualification training and experience. E.g. Mental Health Nursing Registration, Occupational Therapist or registered therapist (with post qualification experience of working and training in a CAMHS/mental health setting); Social Work qualification with approved SW status. 

Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59, 01 September 2026.

We aim to build a more diverse workforce that reflects the young people we support, including those from migrant, refugee and asylum-seeking communities. We therefore warmly encourage applications from individuals who are currently under-represented at 1625, including people from ethnic minority backgrounds, Muslim and male candidates, and anyone with relevant lived experience.. 

If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible. 

Who are we?
We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625 we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

How we work
At 1625 our work is rooted in Psychologically Informed Environments (PIE) and Trauma-Informed Practice (TIP). Our Psychologically Informed Framework shapes how we build relationships, use our spaces, and support young people. This means we prioritise safety, trust, collaboration, and understanding the impact of trauma in every interaction. You don’t need prior experience in PIE or TIP to apply - we’ll support you to learn and develop these approaches in the role. 
What you will be doing:

• Co-creating tailored 1:1 support for a caseload of young people experiencing mental health challenges.
• Upskilling colleagues to respond effectively to young people’s mental health needs.
• Collecting data on needs, to inform service design and future funding opportunities.
• Designing group and drop-in sessions for our high support accommodation services to raise awareness of positive mental health.

You will be in the Transitions & Resilience Team, and your line manager will be our Transitions & Resilience Service Manager.

Our Competency Development Framework sits at the heart of how we work at 1625. It links our values with the behaviours we expect to see in everyday practice and supports colleagues to learn, reflect and develop. It also means our recruitment is grounded in behaviours, not just experience, so applications, interviews and job profiles all focus on how we work, not only what we do. 

If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.

Contract details 

• Hours per week: 22.5 (this represents 0.6 FTE)
• Contract type: Permanent
• Pay: £33,143 - £35,412 (qualified) or £30,024 - £31,537 (unqualified) (pro rata based on 0.6FTE) NOTE: This is the current salary and does not include the NJC pay award that is currently pending. Presently, the Government / National Employers have made a pay offer of a 3.3% pay increase. Once an agreement is reached, the relevant % uplift will be backdated to the employment start date.
• The location: Central Bristol, with daily travel across Bristol and South Gloucestershire

Important dates

• Application deadline closes: 23:59, Tuesday 01 September 2026.
• If you have not heard from us by the end of the day on Monday 07 September 2026, please assume that your application has been unsuccessful on this occasion.
• Interviews are on Thursday 10 September 2026. 

Application information
Ready to see yourself in this rewarding role? We can’t wait to hear from you.

• To access the Job Pack and submit an application, please visit our website.
• You will be asked to answer 4 questions at the top of the Word application form. These are required to ensure your application can be shortlisted.
• Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
• Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to our main office in Old Market. An online application will then be created for you. 

Contact us

• Please see our website for more information.

A few benefits at 1625:
In return for your dedication, we offer:

• Regular clinical supervision
• A generous annual leave entitlement of 30 days per annum plus all Bank Holidays.
• Employee Health Cash Plan with HSF.
• A supportive and approachable team with an emphasis on colleague wellbeing.
• “Colleagues are valued and supported, people like working at 1625ip and you can tell that by the culture and atmosphere in the offices.”, Colleague Wellbeing Survey 2025.
• “I feel genuinely so proud to and really feel that the values and motivation behind the work we do aligns with who I am and who I want to be.” See what other colleagues have said about their career development with us, on the vacancy page of our website.
• 1625ip is a Disability Confident Employer.

Equitable opportunities for everyone
We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications. 

As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. Successful candidates will need to provide our organisation with sufficient documentation to prove ID. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager.

We also pride ourselves on being an equitable opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We have committed to being a Disability Confident Employer, and have made the Menopause Workplace, Mental Health at Work, and Bristol Equality Charter pledges.

Please see our Policies section on the website, for further information.

Job Title: River Restoration Officer                                       

Salary £29,936 - £39,629 per annum (according to level of experience).

Contract length: Fixed term contract – 35 hours per week for 1 year – with likely possibility of extension

Location: Guildhall - Hybrid/ Flexible.

Responsible to: Thames21 River Restoration Programme Manager and Head of Improving Rivers

About Thames21

Thames21’s purpose is to deliver increasingly resilient and healthy rivers and landscapes that are closer to their natural state with an abundance of fish and wildlife, empowering and working with people to bring multiple benefits to the natural environment, to individuals and communities.

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds. This we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative and balanced way. The postholder must actively support this.

About the role

In recent years we have significantly upscaled our planning and delivery of river restoration works and in 2020/21 we restored 5km of rivers. In the next 5 years we intend to continue to expand this work, and by 2027 we aim to improve 15km of river habitat annually.

To enable this, we are looking for a committed, self-motivated and technically capable River Restoration Officer.

If you have a strong interest in river/wetland ecology, have studied rivers, their restoration and have a grasp of the techniques, designs and permitting processes required to restore rivers and improve river health, you may be perfect for this position.

Your role is to carry out fieldwork, delivering nature-based solutions across river catchments, working with a variety of stakeholders and running events with volunteers and local groups. Other additional requirements may include project development, citizen science to support delivery, as well as oral presentations and reporting.

The role involves developing concepts and graphics for river restoration actions across catchments in London. The role will involve working with principal designers and contractors and applying the Construction (Design and Management) Regulations 2015 (CDM 2015), ensuring risks are effectively managed throughout the design and delivery of river restoration schemes.

This role is a key position in implementing Thames21’s mission. The selected candidate will be part of a successful and dynamic environmental charity, as well as part of a committed team. You will have the chance to input, help develop our goals and make a real difference to the health of London’s waterways.

The post may be appointed at different salary bands depending on the successful candidate's qualifications, skills and experience. Applicants who do not currently meet all desirable criteria but demonstrate the potential to develop into the role are encouraged to apply.

Main duties and responsibilities

· Work with Thames21’s River Restoration Manager and Thames21’s Head of Improving Rivers, as well as other stakeholders, to develop and deliver river and wetland restoration projects throughout the areas we work.

· Obtain all necessary permissions to deliver the projects, potentially including flood risk activity permits and planning permission.

· Work outside in a riverside environment in a range of weather conditions – alone, with team members, with volunteers and other professionals.

· Co-ordinate and deliver a series of river habitat and floodplain improvements, including community-led river restoration activities.

· Preparation of documentation for river restoration construction: client brief, construction phase plans, health and safety files.

· Support, co-ordinate and deliver volunteering events. 

· Work with contractors to implement projects so they achieve maximum environmental and community benefits.

· Transport of equipment to/from our offices and restoration sites.

Occasionally present project updates and results to stakeholders and catchment partnerships.

· Work with project partners to develop and manage tender processes for works requiring contractors, ensuring all procurement activities meet the relevant requirements of partners, funders and legislation, including CDM 2015.

· Carry out assessments and opportunity mapping for river restoration projects.

· In partnership with others, use a range of monitoring tools to record and quantify the impact of different activities.

· Regular co-ordination with Thames21’s Communications Team to ensure key milestones are recognised and publicised.

· Maintain clear records of progress, ensure all administration and statistical information is kept, and regularly upload information onto the Thames21 database.

· Work with Thames21 colleagues to develop and implement Thames21’s 5-year plan.

· Adopt and promote Thames21’s core values.

This job description cannot cover every issue or task that may arise within the post at various times, and the post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities with those in this document.  For more information and how to apply, please see the ta

ADDITIONAL INFORMATION 

•  25 days paid annual leave are available (pro rata) plus public holidays.  In addition, the Thames21 office is closed between Christmas and New Year.  
• Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.
• Thames21 operate a flexitime system of working. 
• Interest free season ticket loan. 
• Thames21 benefits from a workplace union with IWGB
• 24/7 access to our employee assistance programme. 
• Laptop & Mobile phone for company use. 
• The post holder must be willing to travel sensibly throughout London. 
• The post holder must be willing to occasionally work in the evening and at weekends. 
• The post holder may be required to have a current or agree to a Disclosure and Barring Service check. 
• The post holder will agree to work to the Thames21 operating policies and codes of conduct. 

Closing date for applications: 5pm,17 August 2026

Interviews proposed for Week commencing: 31st August 2026 (Subject to Change)

To apply for this position please, email an up-to-date copy of your CV and a covering letter through the Charity Job  website with the reference (RRO0726) in the subject box of your email application.

We appreciate the time you took to apply for this role, and we understand that it can be disconcerting when you don’t hear back from a position you have applied for. However, due to the high number of applications we expect to receive, we are unable to respond to or provide feedback on individual applications. Nevertheless, we want to manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

Please advise in your application if you are happy for us to contact you for any future opportunities that may arise, should you not be successful in this position.

No agencies, please.