Service delivery manager jobs in London

Role Details & Staff Benefits

Salary: £51,500 gross per annum

Duration: Fixed-term until 31st July 2027

Hours: 0.8 - 1 FTE (4 – 5 days per week)

Location: Hybrid – NASP has an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home. There may also be additional occasional travel required for staff days and other events.

NASP offer a range of core benefits for staff on payroll, including:

• 30 days paid annual leave per annum, plus Bank Holidays

• An additional day of paid leave per year on your birthday

• Opportunities for Volunteering & CPD days each year

• Opportunity to request flexible working arrangements, including compressed hours

• Contribution to annual eye test, eyeglass purchase, and flu vaccination

Purpose of This Role:

This is a strategic role, funded by the Sir Halley Stewart Trust, to shape future policy and practice in how faith communities support social prescribing for the benefit of local communities. This includes exploring the role of faith as a strategic partner in the government's neighbourhood health agenda. Building on the work of the current postholder, and previous work by NASP and organisations like Theos and the Good Faith Partnership, this role will take the lead at a national level by influencing, shaping and convening partners to unlock and unleash the significant resources of faith groups in contributing towards holistic healthcare delivered within the community.

The purpose of this role is to lead and co-ordinate NASP’s work on social prescribing with partners across the faith sector and enable a better understanding of how to work effectively with faith communities through social prescribing, and the role that faith and belief plays in supporting good health and wellbeing. The role will work to improve accessibility of community support through social prescribing by exploring the barriers and opportunities in faith communities and the health sector. The role will have a particular emphasis on health inequalities and explore opportunities for faith groups’ reach into deprived communities and ethnic minority communities, recognising that faith communities may be most trusted precisely where health inequalities are most acute.

The role sits in the National Leads & Evidence team, led by the Executive Director of Strategy and Partnerships. The postholder will work alongside NASP colleagues who lead on Healthcare integration; Evidence and Insights; International Social Prescribing; and connections with sectors that provide community activities and support such as the natural environment, physical activity, historic environment and arts and culture.

Person Specification:

Experience & Knowledge:

• Excellent knowledge of the health sector and/or the VCFSE (Voluntary, Community, Faith and Social Enterprise) sector 

• Experience of working in a senior level role at the health and community interface that has included involvement with different faith groups or an understanding of their perspectives. This might be in a delivery or policy role.

• An appreciation of the role of the VCFSE sector in the health and wellbeing of the population and ideally an understanding of the changing healthcare landscape in England at national or local level.

• Understanding of the challenges and opportunities for faith organisations, health and care agencies, local authorities, VCFSE organisations and community groups.

• Excellent partnership building and interpersonal skills with experience of building trusting long-term relationships with partners and experience of inspiring, convening and supporting organisations to work in partnership.

• Excellent communication skills, written and verbal, both internally with peers and senior management, and externally with partners and stakeholders.

• Experience of planning and leading successful and innovative projects. Able to produce project plans and budgets and co-produce delivery plans with colleagues and partners, identifying risks and managing them together.

• Able to work independently in the role, while harnessing, contributing to, and shaping the work of the wider team, and the organisation.

• Experience in writing funding applications and developing new donor relationships to secure new funds would be an advantage. Willingness to do so will be essential.

Skills & Attributes:

• Affinity with NASP’s Values as defined in the NASP Strategic Plan

• A self-starter with a collaborative mindset.

• Strategic thinker with the ability to be proactive and spot new opportunities.

• Ability to work under pressure, prioritise work and be flexible in delivery.

Responsibilities:

Role Overview:

• Act as the faith lead within NASP, being the point of contact and key advocate for faith communities’ involvement in social prescribing, across all major traditions.

• Represent and develop faith groups’ engagement in NASP’s existing activities, programmes and events including workstreams in NASP to build the capacity of Social Prescribing Link workers (SPLWs); support the community assets that SPLW’s harness in their work; and connecting across different Government Departments to explore how social prescribing connects with strategies related to employment, youth, education and community cohesion.

• Have a specific focus of how faith communities can work with social prescribers to support those experiencing health inequalities.

• Support and inform the development of NASP’s wider workstreams and the implementation of its strategy.

• Lead and co-ordinate NASP’s national work on social prescribing with partners across the faith sector, including the Good Faith Partnership.

• Build understanding and awareness within NASP and across other sectors of what is required to support the effective provision of services, activities and information in the faith sector to promote health and wellbeing through social prescribing.

• Liaise with, and support, new and existing initiatives to build an evidence base for faith-based social prescribing.

• Convene and lead a national Faith and Social Prescribing Advisory Group, drawing together faith leaders, health system partners and VCFSE organisations to advise on priorities and act as ambassadors for social prescribing within faith communities.

• Ensure engagement of faith communities themselves in developing social prescribing strategy and policy, working with relevant partners.

• Provide high quality advice and insight on faith activity and services in support of NASP’s strategy development, communications and external briefings and meetings.

• Enable NASP’s healthcare integration team to support the strategic development of social prescribing into faith assets at Integrated Care System level and make the case for place-based investment.

• Map current tools, resources, guides and evidence and work with the Communications team to publish and promote these and to develop new resources.

• Build consensus on the key policies required for the scale and spread of social prescribing for faith communities across stakeholders; a joint vision of ‘good faith based SP’.

• Identify and shape partnership opportunities to secure additional funding and resources to help build capacity to enable future social prescribing activity to better support people’s health and wellbeing outcomes.

• Enable awareness raising, shared learning, training and best practice within the faith and health sector. This includes working with NASP's workforce development team and the Link Worker Advisory Group to integrate faith and social prescribing into information and training for Social Prescribing Link Workers.

• Support other areas of NASP’s work and strategy development. In particular, identify and harness commonalities with other sectors supporting social prescribing e.g. nature, arts and culture and heritage.

• Brief and advise the Board and Executive Leadership Team as needed.

• Budget Management - including day-to-day management, raising and processing payments and reporting.

Reporting To: Executive Director of Strategy & Partnerships

Job title: Senior Practitioner Talking Therapies for Anxiety and Depression

Service: Talking Therapies for Anxiety and Depression (formerly IAPT)

Responsible to: Clinical Services Manager

Salary: Starting salary SO1-Sp29a £34,934

Hours: 22.5 hours

Contract type: Fixed Term until March 31st, 2027

Location: Hybrid

About the Psychological Therapies & Wellbeing Services Department

Mind CHWF’s Psychological Therapies &Wellbeing department has been BACP accredited since 2016 and we specialise in:

·trauma-informed and compassion-focused practice 

·lived experience leadership and representation 

·‘third wave’ cognitive behavioural/evidence-based therapies (group and one to one models based on Acceptance and Commitment Therapy, mindfulness-based therapies, Compassion-focused therapy, and Dialectical Behaviour Therapy)

·a Practitioner Training Programme for our evidence-based model, ‘Radical Self-Care (RadSec)’, currently undergoing accreditation with BAMBA (British Association for Mindfulness Based Approaches)

·clinical research with our academic and NHS partners (City, University of London and NELFT)

·psychological therapies for:

ocommon mental health problems such as anxiety and depression via our Talking Therapies Service for Anxiety and Depression (formerly IAPT - Improving Access to Psychological Therapies). Our Step 2 provision uses ‘third wave’ group modalities, particularly Acceptance and Commitment Therapy (ACT). Our Step 3 focuses on Person-Centred Experiential Counselling for Depression (PCE-CfD).

oAfrican Caribbean heritage communities (in partnership with our IRIE Mind project), 

oLGBTQ+ communities (in partnership with our Rainbow Mind project)

ocomplex developmental trauma and enduring mental health conditions (City and Hackney Wellbeing Network)

opeople who have lost someone to suicide (Grief in Pieces project)

oalcohol and substance misuse (City and Hackney Recovery Service)

All staff, trainees and volunteers have opportunities to participate in a wide range of in-house and external trainings through our networks.  Practitioners in specialist services are offered relevant evidence-based training (IAPT Step 2 practitioners receive training in group protocol using Acceptance and Commitment Therapy, and our Recovery Service workers receive intensive training and supervision in our group models: Radical Self Care, Acceptance and Commitment Therapy and Managing Anger & Difficult Emotions). 

At Mind CHWF, we offer significant personal and professional development opportunities, encourage innovation and initiative from our committed and talented practitioners, and offer skill-building and experience of working across multiple projects and modalities in an award-winning mental health organisation.

Purpose of the post: 

The Senior IAPT Practitioner will play a key role in delivering and developing Mind in the City, Hackney and Waltham Forest’s specialist Talking Therapies provision for African Caribbean Heritage (ACH), LGBTQIA+ and Global Majority communities.

The post holder will primarily deliver High Intensity (Step 3) psychological therapy, providing evidence-based one-to-one interventions for people experiencing anxiety and depression within a culturally responsive framework. The role will focus on delivering structured therapies such as Person-Centred Experiential Counselling for Depression (PCE-CfD) or other NICE-recommended modalities, alongside clinical assessment, formulation, and risk management.

In addition to clinical delivery, the role will include a small leadership component involving line management and professional support for Step 2 practitioners working within the specialist pathway. The post holder will help ensure quality, consistency and good practice across the Step 2 provision and may provide temporary clinical cover or guidance where service gaps arise.

The role contributes to improving equitable access and outcomes for African Caribbean Heritage, LGBTQIA+ and Global Majority communities, supporting the service to address inequalities in mental health provision.

Mind CHWF has a long-standing commitment to community-led and culturally responsive mental health services. We particularly welcome and encourage applications from Black women, who are currently underrepresented in senior roles in psychological therapy.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advisor to provide quality advice, information and support to students using the Advice Service, including casework and accompanying students to meetings and hearings. This is an opportunity to work as part of our Advice and Wellbeing department, ensuring students feel supported, informed and striving for positive outcomes whenever possible.

The advisor will provide support by delivering high quality and accurate advice and information to students using the Advice Service. This will include housing, academic, and employment matters, through casework, support and acting as a ‘friend’ for students in UCL committees, panels, hearings or other meetings. The successful candidate will work effectively with Union and UCL teams, including academic and professional services staff in Casework and Student Support and Wellbeing Services. They will also contribute to the production of engaging and useful content to support students needs.

Do you have experience of giving advice or support in a student or other client facing environment? Do you have knowledge of relevant issues in Academic, Housing, Employment or Consumer Advice and Casework? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.

PURPOSE OF THE JOB

We’re searching for a dynamic and innovative project leader who is skilled in supporting marginalised young people and who is able to forge a new approach to meeting their needs.

Westminster City Council, Young Westminster Foundation and John Lyon’s Charity are working with DreamArts to help join up services for young people with caring responsibilities. The Carers Express Project Lead will be responsible for leading Carers Express, DreamArts flagship project for young people with caring responsibilities living or studying in Westminster.

You will be responsible for producing and delivering creative and therapeutic activities for the Juniors (7-11) and Seniors (12-18) Carers Express cohort. The project should be thought of with a strategic and long-term vision that supports young people to use creativity to explore and extend meaning to the challenges they face, build a sense of belonging with peers sharing their experience and be supported with their emotional wellbeing. This will include projects in school holidays, residentials (e.g. attending the UK Young Carers Festival) and phases of evening/weekend workshops. You will act as lead facilitator and will be supported by a freelance Wellbeing Practitioner.

You will also manage a caseload of Young Carers aged 11-16, providing 1:1 support to newly identified carers and/or young carers experiencing key life transitions, e.g., primary school to secondary school. Where possible, you will assess and respond to individual needs, build positive mentoring relationships, and signpost or refer young people to appropriate support services within DreamArts or external partner organisations. Outside of your case load, you will build relationships with all Carers Express participants and their families to sustain their engagement through regular check-ins.

The role includes training and development in therapeutic approaches applied within DreamArts, including the PACE attachment model, and you will receive regular reflection spaces with our Therapeutic Consultant to process your work and ‘therapeutic lens’ sessions exploring approaches for supporting the wellbeing needs of young people in your planning, delivery and evaluation.

MAIN ACTIVITIES/RESPONSIBILITIES​

1.  Producing, delivering and managing the ongoing Carers Express project to meet the needs and interests of Young Carer participants with a strategic and long-term vision.
2. Coordinate with facilitators and partner organisations to deliver engaging and relevant sessions. This includes conducting team planning and debriefs and working with the Young Carers Programme Manager to ensure the team has the necessary skills and training to deliver the project.
3. Ensure that Carers Express maintains a high standard of quality and is managed and delivered within the context of DreamArts Theory of Change, including implementing monitoring and evaluation systems
4. Ensure the project and its delivery are underpinned by autonomous participation and equality of opportunity. This includes engaging young people at every level of the programme, identifying and responding to their needs and interests, and positively challenging and expanding their knowledge and experience.
5. Apply a relational approach underpinned by the PACE model (Playfulness, Acceptance, Curiosity, Empathy. Training in PACE will be provided.
6. Deliver outreach activities to increase awareness and referrals to Carers Express.
7. Liaise with referral partners, including Westminster Early Help Service, schools, professionals and partners to identify Young Carers and inform them of participants’ development.
8. Lead and line-manage a Wellbeing Practitioner who will support the pastoral needs of the group.
9. Manage resources, including ensuring venues are booked and collating all expenditure receipts.
10. Implement safeguarding and welfare and ensuring the project adheres to DreamArts Safeguarding Policy.
11. Take responsibility for Health and Safety within the project, including risk assessments, incident reporting and accident reporting.
12. Provide support for young people who may be facing particular challenges. This includes managing a caseload of young carers aged 11-16, providing tailored 1:1 support through home visits or online sessions with the aim of integrating them into the wider Carers Express project and Young Carers Pathway offer.
13. Aid the Young Carers Programme Manager to produce qualitative and quantitative data on the Carers Express Project for the end-of-year Young Carers Impact Report.
14. Keep abreast of developments in the young carers sector, identifying strategies, partnerships and key individuals. This includes initiating and responding to collaborative projects with other agencies.
15. Supporting the development of other aspects of the Young Carers Programme. This may include contributing to the delivery of Young Carers Awareness Training, providing relevant content for newsletters and other social media content, and cultivating/maintaining relationships with partner schools using our Young Carers Schools Package.

PERSON SPECIFICATION

ESSENTIAL

1. Proven track record of supporting the development of marginalised young people.
2. Proven track record of building relationships with young people and families.
3. Experience of organising and producing youth programmes for children, young people and/or communities.
4. A proven track record of delivering creative activities and a developed practice in facilitating for young people.
5. Strong interpersonal and communication skills
6. Experience of cultivating relationships with community groups, senior internal and external colleagues and voluntary sector organisations.
7. Working knowledge of current issues facing Young Carers, and within the arts/cultural sector.
8. High level of initiative and leadership qualities.
9. Available to work during unsociable hours, including monthly Sunday sessions and a monthly evening session for our Juniors cohort.
10. Ability to listen, show empathy and support young people through different challenges. 
11. Good IT skills and confidence with Outlook, Teams, and other Microsoft Office Apps.

DESIRABLE

1. Experience of working with Young Carers.
2. Experience of working within London.
3. An understanding of or qualification in therapeutic practice.
4. Basic understanding of Canva.
5. Experience of collecting and presenting qualitative and quantitative data for project reports and outcomes.

This is a a unique opportunity has arisen within a national breastfeeding charity to support the organisation through an exciting new phase of development. 

The ABM is a small but growing national charity. To support our expanding activity, we are creating a new role that provides comprehensive administrative and operational support across the organisation. The Team Support Officer will ensure the smooth running of core processes while also assisting colleagues working across all functions, including but not limited to, fundraising, communications, training, governance, and events.

This new post integrates and expands on previous administrative functions, providing flexible operational support across all areas of ABM’s work. It replaces the former Administrator and Admin Assistant roles, bringing together core administrative functions with additional capacity to support ABM’s strategic growth.

Volunteering Coordinator – Maternity Cover
Location: Home-based with travel to other centres
Contract Type: Fixed-term contract – 13 Months
Hours: 25 hours per week (part-time)
Salary: £20,200 per annum, pro-rata of £28,280, Band D, Level 3

About the Role

This is an exciting opportunity to play a key role in delivering and growing a national volunteering programme focused on outdoor adventure and youth development.

Working as part of a collaborative and supportive team, you’ll coordinate the recruitment, onboarding and support of volunteers across a range of programmes, including service teams, residential placements and events. You’ll help ensure every volunteer has a positive, safe and well-organised experience from first enquiry through to the end of their journey.

You’ll also support the development of service team opportunities and contribute to building alumni and ambassador pathways, helping to create a connected and engaged volunteer community.

What You’ll Be Doing as our Volunteering Coordinator:

• Coordinating volunteer recruitment, including enquiries, applications and interview scheduling
• Managing onboarding and pre-arrival administration, including compliance checks and documentation
• Supporting placement coordination across centres and acting as a key contact for volunteers
• Working closely with centre teams to plan volunteer needs and support delivery
• Supporting volunteer engagement and the development of service teams, alumni and ambassador initiatives

What We’re Looking For in our Volunteering Coordinator:

• Experience in coordination, administration, customer service or similar roles
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Confident and clear communication skills, both written and verbal
• Ability to build positive relationships and handle sensitive information appropriately

What we offer as our Volunteering Coordinator:

• A supportive, inclusive, and collaborative team environment
• Ongoing learning and professional development opportunities
• 28 days’ annual leave (pro rata), rising to 32 days after 2 years, plus additional time off over Christmas
• Flexible working options to suit you, your role, and your team

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Monday 6th April 2026

Interviews will be held week commencing Monday, 13 April 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About the role:

Step into a role where your drive, resilience and belief in young people can truly change lives. As a Young Person’s Worker across our accommodation services in Islington, Camden and Waltham Forest, you will be right alongside young people at risk of homelessness, helping them move from uncertainty towards stability and independence. This is hands on, purposeful work where every day matters, and where your determination can unlock real opportunity for those who need it most.

In this role, you will manage a caseload of young people, building trusted relationships and empowering them to lead their journey forward. You will create and review personalised support and safety plans, support moves into independent accommodation, and help young people take confident steps into education, training or employment. Working within a trauma informed and strengths based approach, you will champion each young person’s goals while developing practical life skills such as budgeting, self care and cooking. You will also support access to essential services including mental health support, housing advice and employment pathways, motivating and coaching young people to take ownership of their futures.

At Single Homeless Project (SHP), you will be part of a tenacious, values driven team that does not shy away from challenge and believes in doing things differently to achieve lasting change. We will support your ambition with ongoing training, development and the chance to grow your career while making a genuine impact. If you are ready to bring your energy, compassion and persistence to a role that truly matters, we would love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Please note we will be reviewing applications as they are received and progressing those suitable to interview at our Head Office in Kings Cross on an adhoc basis. Therefore please submit your application as soon as possible as we reserve the right to close the advert once suitable candidates are identified. 

Please note there will be a second round of interviews in service for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Society of London Theatre (SOLT) and UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators in London’s West End and across the UK. Theatre and the performing arts enrich our lives, strengthen our sense of belonging, and are a cornerstone of both the levelling up and growth agendas. Alongside the social and cultural impact their members deliver, theatre is a key part of the UK’s fast-growing creative industries, generating £2.39bn GVA, supporting 205,000 workers, and adding £1.94bn each year to local economies through audience spend.

SOLT & UK Theatre’s vision is a dynamic, sustainable and world-class theatre sector. Their mission is to champion theatre and support their members to thrive. Their shared priorities and focus are Membership, Audiences and Advocacy.

As part of their continued evolution, they are seeking a Head of Membership to lead the development and delivery of SOLT & UK Theatre’s membership offer, ensuring members are engaged, supported and able to thrive. Working closely with the Director of Membership & External Affairs, you will lead member engagement, services and programme activity; turning member insight and organisational priorities into high-quality, joined-up experiences.

This role is central to connecting membership, advocacy and operational delivery. You’ll build strong relationships with members, stakeholders and partners across the UK theatre sector, making sure member needs are clearly understood, addressed and reflected across their work, and helping shape a membership experience that feels relevant, responsive and genuinely useful. Alongside this, you will be responsible for leading the improvement of systems, member recruitment and on boarding, planning and reporting, and harnessing new CRM systems to deliver value to members.

Some evening and weekend work will be required

As an organisation that is committed to working in an equitable, diverse and inclusive environment SOLT & UK Theatre encourage applications from all backgrounds. 

If you want to know more about the role or selection process, please visit the vacancy microsite at our Executive Search partners, Green Park.

Closing date: Sunday 29th March 2026 at 11:59pm.

Job Summary – Head of Income Generation & Engagement

About the role

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

Interviews will take place w/c 20th April 2026.

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.

An exciting opportunity has arisen for a Retail Van Driver & stock Collector to join the Retail team. Your role is to ensure the careful movement, collection and delivery in liaison with Shop Managers, of all merchandise within a dedicated boundary as directed by the Retail Operations Manager.

For more information about the role please click on the job title.

This role is not open to sponsorship.

Role Requirements

Minimum age 21 or Certificate of Professional Competence (CPC) holder for Insurance purposes.

• Responsible for the collection and delivery of donated goods to the required location within agreed timescales and to agreed targets.
• To provide delivery and collection service to external stock generation sites through Donation Stations.
• To undertake bag drops and collections as required.
• To maintain strict control of security of all goods collected, transported and delivered.
• To ensure minimum losses are incurred on goods and furniture by the careful and respectful handling of all such items.
• Role will involve a large amount of heavy lifting in picking up and moving stock including furniture.
• To support maintenance of multi-site storage of stock belonging to The Children’s Trust
• Transportation of rubbish and unwanted items to recycling centre or refuse site as appropriate.
• To ensure customer care and quality of service.
• To act as the representative of The Children’s Trust in the collection from and delivery to customers of donated goods and furniture.
• To liaise with shop managers over the movement of stock between shops as directed by the Retail Operations Manager.
• Training of Volunteer Van/Driver Assistants where necessary
• Provide all relevant training and development to the Volunteer

Interview Date: 8th April 2026

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The Salvation Army – Assistant Head of Legacy and In Memory Fundraising
Location: Hybrid working, 2 days in office, London SE5.
Salary: £53.952 – £57,055 per annum.
Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking an Assistant Head of Legacy and in Memory Fundraising to increase the number of In Memory donors and legacy supporters who will leave a future gift to the charity in their Wills.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The Assistant Head of Legacy and In Memory Fundraising is a senior role in the Legacy and In Memory Fundraising team, working alongside the Head of Legacy and In Memory Fundraising to drive activities after a significant and sustained investment in this area by the organisation.
The role will lead on the delivery of a multi-channel legacy marketing programme and championing legacy giving across the organisation. The post-holder will be responsible for establishing a year on year 10% increase in the number of legacy enquirers, considerers, intenders and pledgers to the charity, as well as establishing a new in memory fundraising programme that will increase annual income.
The successful candidate will have extensive expertise in all aspects of legacy and in memory fundraising and of project managing multiple campaigns across a range of channels, achieving and improving target revenues. You will have a track record in successful strategic planning, management and implementation of strategy and be a highly organised project manager able to work across simultaneous complex projects.

Your excellent leadership and people manager skills working and building high performing teams will be combined with strong financial management and analytical abilities. You will also be skilled in creative development and be an excellent communicator, able to influence at a senior level and to develop strong, successful, collaborative and influential working relationships. Finally, you must be able to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 30th March, 9am

The Talent Set are pleased to have partnered with a fantastic charity organisation who are looking for a CRM Project Analyst to join their team for an initial six-month contract.

The CRM Project Analyst is responsible for working with various business units, including fundraising and communications, service delivery, and finance, to ensure that Microsoft Dynamics 365 meets the organisation’s operational and strategic needs. This role focuses on translating business requirements into clear technical specifications, improving data quality and processes, and helping drive supporter engagement, income growth, and impact reporting. Working alongside stakeholders, the successful candidate will help define a tailored Data Model and the processes to ensure ongoing compliance.

Key Responsibilities

• Engage with teams across Fundraising, Communications, Help Advice & Services, Data Quality & Compliance, and Finance to understand business processes and CRM needs.

• Facilitate workshops and interviews to capture and document functional and non-functional requirements.

• Translate requirements into user stories, process maps, and acceptance criteria to act as a bridge between technical teams, developers, and end users.

• Support the configuration of entities, workflows, forms, business rules, reports, dashboards, and integrations.

• Ensure developments follow sector best practice and align with UK charity needs, such as Gift Aid, donor journeys, and case management.

• Develop and implement the Data Model, data standards, data quality processes, and validation rules.

• Support GDPR compliance, including lawful basis tracking, data retention, consent management, and data audits.

• Develop and deliver training materials, guides, and workshops while offering mentoring and development for the existing CRM team.

• Contribute to project planning and risk management while acting as a key advocate for CRM business practices.

Person Specifications

• Proven experience as a Business Analyst, CRM Analyst, or similar role within a charity, not-for-profit, or membership organisation.

• Hands-on experience with Microsoft Dynamics 365.

• Understanding of charity-sector processes such as fundraising, donor management, Gift Aid, volunteer management, and service delivery.

• Strong analytical and problem-solving skills with excellent attention to detail, including experience documenting requirements, process maps, user stories, and test scripts.

• Understanding of GDPR, PECR, and data privacy obligations in the UK charity sector.

• Excellent communication skills, able to engage with both technical and non-technical audiences.

• Knowledge of the Microsoft Nonprofit Common Data Model, fundraising regulations, Power BI, Power Automate, or system integrations is desirable.

What’s on Offer:

• A salary of £45,000 

• Full-time opportunity,

• Hybrid working, South West London / Surrey Borders ( 2-3 day a week on-site)

• 6 month contract 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Lancashire | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across Lancashire but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering the Lancashire region, delivering both remote and face to face support. The candidate must have their own vehicle to use to travel around these regions. 

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: North East Scotland | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the North East of Scotland but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

You will have experience of engaging and supporting people in a community, charity, social care, or other people focused position, supporting those who are socially isolated to be better connected into their communities.  You will have good organisational skills, empathy and the ability to listen and build relationships with people who may have complex and challenging welfare needs, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

This is a community-based position working from home but covering the Inverness, Moray and Aberdeenshire regions primarily, delivering both remote and face to face support.  The candidate must have their own vehicle to use to travel around these regions.  Occasional travel to Edinburgh and London will be required.  

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 7th April 2026, 5:00pm. First stage interviews to be held online via Teams, 14th-16th April.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).