1,308 Services manager jobs

We’re looking for someone inspirational, approachable, open-minded, with great communication skills and a genuine passion for supporting people experiencing mental health difficulties, their families, friends and their carers to live their best lives.

If this sounds like you, we’d love to hear from you.

As our current CEO prepares for retirement, we are looking for someone new to lead our organisation with the kindness and professionalism we’re known for.

For more than 30 years, Pembrokeshire and Carmarthen Mind has supported people across the Pembrokeshire and Carmarthen Local Authority areas and the Hywel Dda University Health Board region.

Mental health challenges affect people from all walks of life, and the need for accessible, person-centred support continues to grow. Conditions such as anxiety, depression, and other long-term mental health difficulties remain some of the most common health issues faced by individuals, families, and communities.

Compassionate, local mental health support can make a meaningful difference, we help people build resilience, maintain independence, and find hope during difficult times.

Across the UK, many people experience significant impacts on their daily lives, relationships, and wellbeing because of mental health problems. The wider effects on families, carers, and support networks can also be profound, highlighting the importance of early help, ongoing support, and community-based services.

Who we’re looking for:

• We’re looking for an experienced, confident and compassionate leader who can balance people, purpose and performance.
• You will be responsible for implementing the organisation’s strategy, as set by the Board of Trustees, leading staff and volunteers, overseeing services and finances, and ensuring strong governance and compliance.
• You’ll need strong knowledge and understanding of NHS and Local Authority structures, as well as health and social care legislation in Wales.
• You will maintain our welcoming, inclusive culture while planning for the future by identifying opportunities, building new partnerships and income streams, managing risk, and ensuring the charity’s financial sustainability.
• You will be a great listener, ensuring that our community feels heard. You will amplify their voices locally, regionally and nationally. These views will also inform the design, development and delivery of all our high-quality services

Application Resources

For Job Role specifics and more about us please see our CEO Recruitment Pack

Application Instructions

Ready to lead?

If you are interested in becoming Pembrokeshire and Carmarthen Mind’s next permanent Chief Executive Officer, please complete our application form and attach your CV. The application form can be found on our website.

For Full Application Instructions and more about us please see our CEO Recruitment Pack

Closing date for this role will be at 12:00 midday on 30/09/26

Interviews for this role will be held on week commencing 19/10/26

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.

Job Title: Marketing Officer

Contract: Permanent

Hours: 35 hours per week

Salary: £35,000 per annum

Location – London (Hybrid)

About Coram

Coram is the first and longest serving children’s charity in the UK. Established as the Foundling Hospital in 1739, today we are a vibrant charity group of specialist organisations – the Coram Group – supporting hundreds of thousands of children, young people and families every year.

We do this by championing children's rights and wellbeing and making their lives better every day through our range of services. These include reading support and life skills education in schools for 300,000 children, adoption services for children waiting to find a home, mental health support, cultural programmes, and legal advice and advocacy for thousands of children and families every year.

The role sits within Coram’s Communications and Marketing team, which manages branding, communications and marketing across the group, supporting both the Head of Marketing and working alongside the Marketing Manager.

We are looking for a marketing professional with strong design eye, established production expertise and marketing project management skills with an entrepreneurial approach. The Marketing Officer will work closely with our traded charitable and commercial activities and with the Corporate Affairs function to deliver and display materials, promotional materials and report production.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Sunday 4th October 2026 23.59pm

Interview Date: w/c 5th October

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We're looking for a Volunteer Coordinator who's good with people and good at organising them - someone who can recruit, train and keep in touch with the volunteers who make FFLAG's support possible.

Are you someone who enjoys building relationships and helping people do their best work? This role is about making sure FFLAG's volunteers - most of them parents of LGBT+ children themselves - feel properly recruited, trained and supported.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK's longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980's and 90's as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their lesbian, gay, bisexual, non-binary and transgender family members with love and pride.

We offer a range of support options spanning 1-2-1 online and helpline support services to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides. We attend as many Pride events as we can and our work supports thousands of people every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies.

What this job is all about

As Volunteer Coordinator, you'll make sure FFLAG's volunteers are properly recruited, trained and supported, so they can continue doing this work well. Reporting to the Operations Manager, you will:

• Identify what volunteers FFLAG needs, then recruit, induct and train them, including DBS checks and references

• Maintain training, the volunteer handbook and the Code of Conduct up to date

• Maintain regular contact with volunteers, so they stay engaged, safe and supported

• Act as FFLAG's Safeguarding Lead, providing regular supervision to support volunteers

• Keep accurate records, liaise with Trustees, and report on volunteer activity to the Board

• Be a member of the Services and Support Committee

• Provide support to the Operations Manager with events, as required

What are the skills and attributes you will need?

This role needs someone who's organised, approachable, and motivated by helping people do well - but it also needs real, hands-on experience of volunteer coordination from day one, since it's a small, part-time role with no one else to lean on for this work. We're specifically looking for candidates who can point to evidence of previous experience in:

• Recruiting, training and supporting volunteers in a paid or voluntary role

• Keeping volunteers engaged and retained over time

• Handling safeguarding matters sensitively and appropriately

• Working independently and comfortably in a remote-working setup

• A genuine interest in equality, diversity, and the LGBT+ community

Please note: this role isn't suitable as a first step into volunteer management - we're looking for candidates who already have relevant, demonstrable experience in this area.

Why join us?

It's a chance to play a hands-on role at a charity with a long history of supporting parents and families, helping the volunteers who in turn support thousands of people every year. It's part-time, flexible and home-based, with 30 days annual leave plus bank holidays (both pro rata), and a pension in place.

How to apply

Click the CharityJob Apply button below. You'll be asked to submit a CV and answer a few screening questions about your experience.

Closing date for applications is Friday 25th September

Note for Applicants

Thank you for your interest in joining our team! To help us keep our recruitment process fair and organised, please submit all applications and questions through the CharityJob platform using the 'Apply' button.

Our phone lines and general inbox are reserved exclusively for individuals accessing our vital support services, so our team won't be able to transfer recruitment calls or accept CVs directly. We truly appreciate your understanding and cooperation in keeping our support lines open for those who need them most. We look forward to reviewing your application on CharityJob!

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

IHP is seeking an experienced and proactive Finance & Resources Manager to play a pivotal role in ensuring the financial sustainability, administrative effectiveness and strong governance of our organisation. This is an rewarding opportunity for a finance professional who is passionate about using their skills to play a key role in ensuring the organisation has the financial strength, governance and resources needed to achieve its mission.

Working closely with the Director of Finance & Resources, Senior Leadership Team and Trustees, you will lead the day-to-day financial management of IHP, strengthen governance and management of resources and support effective organisational decision-making. 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the Role

As Finance & Resources Manager, you will be responsible for the effective management of IHP's financial operations, ensuring high standards of financial control, reporting and regulatory compliance.

You will oversee financial processes, budgeting, forecasting and resource management, while providing clear and insightful financial information to support strategic planning and organisational performance.

This role combines hands-on financial management with broader responsibilities for governance and organisational resource management, making it ideal for someone who enjoys variety and working collaboratively across teams.

For further details regarding responsibilities and person specification, please see the job description.

About You

We are looking for an organised, analytical and collaborative individual with strong financial management experience and a commitment to supporting charitable work.

You will have:

• Exceptional attention to detail and commitment to accuracy.
• An analytical, proactive and solution-focused outlook
• A commitment to handling sensitive information with discretion and confidentiality.
• An approachable, supportive and collaborative nature
• A committment to IHP's Christian ethos, values and mission.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Reconciliation Administrator - Property Services

Hybrid – London and homeworking

£35,202 - £39,333 pa

Are you an organised, solution-focused administrator with experience in financial reconciliation?

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator for a12 month fixed term contract, or secondment for internal candidates.

In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
• Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

What we’re looking for

If you can demonstrate the following experience and skills, we'd encourage you to apply:

• Experience in financial reconciliation, invoice processing or payment control.
• Working knowledge of Schedule of Rates (SOR) and repairs processes.
• Experience using housing or repairs management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and other IT systems to complete administrative tasks.
• Ability to build positive working relationships with colleagues and external partners.
• A customer-focused approach to problem-solving and task prioritisation.

Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage.

We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.

Closing date: 10:00 am on 22 September 2026

Interview and assessments will take place in October 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Summary of Main Duties and Objectives of the Job:

· Assist in planning and delivering outreach activities.

· Supervise outreach staff and volunteers.

· Build relationships with community partners.

· Monitor and report on outreach performance.

· Deputise for the Group Manager when required.

· Promote a culture of empowerment, trauma-informed practice, and continuous improvement.

Support the Group Manager to :

· Design and implement outreach strategies to engage diverse communities.

· Develop community-led projects and initiatives that promote mental health and wellbeing.

· Ensure service user voices shape outreach and development activities.

· Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance.

· Monitor and evaluate service performance, using data and feedback to inform improvements.

· Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting.

· Contribute to the strategic development of community services, identifying opportunities for innovation and growth.

· Support tendering and funding applications, working with colleagues to develop compelling proposals.

· Build and maintain relationships with commissioners, funders, and community partners.

· Support the professional development of staff and volunteers through supervision, appraisal, and training.

· Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace.

· Lead safeguarding practice within therapeutic services, ensuring robust policies and procedures are in place.

• Identify and manage risks, reporting to senior leadership as required.
• Ensure service users are meaningfully involved in the design and delivery of services.
• Promote services through outreach, networking, and partnership working to reach underserved communities.
• Prepare reports for internal and external stakeholders, including the Board of Trustees.
• Represent Rochdale and District Mind at external meetings, forums, and events.

General principles for all Mind staff:

1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out.

2. To support the active participation of mental health and emotional wellbeing service users in the services they receive.

3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind’s objectives and policies in the delivery of all its services.

These responsibilities are subject to annual review and may need to be adjusted in line with service developments.

About the role 

This role sits within Women and Girls Network’s Intake Service and provides high-quality, trauma-informed and survivor-led support to women and girls affected by Violence Against Women and Girls (VAWG).

As an Advice Hub & Sexual Violence Helpline Practitioner, you will be a key first point of contact for survivors, providing one-off and short-term support through WGN’s Advice Hub and Sexual Violence Helpline. You will offer practical advice, advocacy, emotional support, risk and needs assessment, and safety planning via telephone and webchat.

You will also contribute to WGN’s Emotional Support & Resiliency programme, provide specialist guidance to professionals, and help ensure the continued development of accessible, survivor-centred services.

Job description 

As the Advice Hub & Sexual Violence Helpline Practitioner, you will:

• Deliver one-off and short-term support, advocacy, information and safety planning to survivors via telephone and webchat.
• Undertake risk and needs assessments and respond appropriately to safeguarding concerns.
• Deliver structured emotional support sessions for survivors of sexual violence.
• Provide specialist advice and consultation to professionals supporting survivors of VAWG.
• Support survivors to understand their rights, options and available services.
• Work within an intersectional, feminist, anti-oppressive and trauma-informed framework.
• Contribute to the effective delivery, development and promotion of the Advice Hub and Sexual Violence Helpline services.
• Maintain accurate records, monitoring information and partnership relationships to support high-quality service delivery.

Closing date and interviews

This vacancy will close at 23:59pm on Thursday 8 October 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.

We encourage early applications, as we reserve the right to close the vacancy before the advertised closing date should we receive a high volume of applications or identify a suitable candidate.

Interviews may be conducted either in person or remotely, depending on panel availability and logistical requirements.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

Deputy Outreach Manager

We are seeking an experienced Deputy Outreach Manager to help lead high-quality services supporting young people facing homelessness in North Tyneside.

Position: Deputy Outreach Manager
Salary: £32,606 per annum
Location: North Tyneside
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 21 September 2026

About the role

Depaul UK is looking for a confident and proactive Deputy Outreach Manager to help lead services supporting young people experiencing homelessness and other complex challenges.

Working alongside the service manager, you will support the day-to-day delivery of safe, effective and person-centred services, providing leadership to frontline teams and helping young people move towards safe and independent futures.

Key responsibilities include:

· Supporting and supervising staff to deliver high-quality services

· Ensuring effective safeguarding, risk assessment and support planning

· Maintaining high standards of support for young people both in accommodation and within the community

· Supporting effective housing management

· Ensuring health and safety standards are maintained

· Managing local project budgets

· Building strong relationships with commissioners, stakeholders and delivery partners

· Working collaboratively with internal teams to ensure the smooth running of services

· Supporting service quality, compliance and continuous improvement

About you

You will have management or supervisory experience and a background in services supporting young people or others facing complex challenges.

You will understand safeguarding and risk management and have experience of making sound decisions in complex situations. Experience of risk assessments and support planning is also essential.

You will be a confident and collaborative leader, able to support and motivate colleagues while maintaining clear professional boundaries and consistently high standards.

Experience of Ofsted compliance would be advantageous, but is not essential.

Above all, you will share Depaul UK's commitment to equality, dignity and helping young people achieve positive and lasting change.

About Depaul UK

Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.

Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Deputy Service Manager, Outreach Manager, Homelessness Services Manager, Supported Housing Manager, Deputy Project Manager, Team Leader, Senior Support Worker, Youth Homelessness Manager or Supported Accommodation Manager.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

As the Programme Manager, you’ll own and drive the planning, governance and delivery of major cross charity fundraising appeals, including a significant capital appeal that forms a key part of the Charities’ long term fundraising ambitions. 

The Programme Manager is accountable for the effective governance and delivery of these programmes across multiple teams within the Charities Directorate, ensuring that priorities are clear, dependencies are actively managed, risks are addressed, decisions are made at the right level, and programmes are ready to deliver key milestones and intended outcomes. 

You will ensure programmes are underpinned by: 

• Clear governance, decision-making and escalation structures 
• A single, accurate view of programme performance, progress, risks, dependencies and readiness 
• Clear ownership and accountability for delivery 
• Effective mechanisms for identifying and resolving issues before they impact programme outcomes. 

Acting as a key interface between the Charity and the Trust, you will build trusted relationships with senior stakeholders, influence and challenge where appropriate, align competing priorities and ensure critical dependencies are actively managed. You will use judgement to identify when issues require escalation, intervention or senior decision-making. 

You will provide leadership across programme governance and performance, chairing senior cross functional forums and ensuring that decisions, actions and accountabilities are clear and followed through. You will intervene where necessary to resolve delivery challenges, challenge unrealistic assumptions or plans, and protect programme outcomes. 

 Beyond immediate appeal delivery, the Programme Manager leads horizon scanning to identify opportunities that leverage appeal success for sustainable fundraising growth, working with teams like Supporter Experience to embed donor retention and long-term income strategies into our work. 

The Programme Manager will be an experienced programme leader who can take accountability for complex, multi-stakeholder programmes; bring clarity and structure to ambiguity; influence senior stakeholders and cross-functional teams; and exercise sound judgement to resolve challenges, manage competing priorities and protect programme outcomes. 

As part of a small Strategy, Planning & Innovation team, the Programme Manager will also champion project management best practice across the directorate, building the tools, capability and ways of working that enable consistent high-quality delivery. 

Key Responsibilities

 Programme and project Leadership (approx. 40% of role) 

• Lead the planning, governance and successful delivery of major fundraising appeals, ensuring clear milestones, ownership, risk management and cross-team collaboration. 
• •Design and embed the tools and ways of working that will enable effective decision making and governance across appeal delivery. 
• Work with teams across the Charity and the Trust to translate programme objectives into clear plans, priorities and actions that support successful delivery. 
• Identify, assess and manage programme risks, issues and interdependencies, intervening where necessary to maintain momentum and protect delivery. 
• Maintain strategic oversight of the major appeals funding pipeline, ensuring opportunities are effectively tracked, prioritised and progressed across teams. 
• Use data, insight and horizon scanning to identify emerging risks and opportunities, bringing forward recommendations that support long-term fundraising growth. 

Management of stakeholders and interdependencies (approx. 40% of role) 

• Act as the primary liaison between the Charities Directorate and the Trust, ensuring strategic alignment, effective decision making and management of critical programme dependencies. This means you’ll be onsite at the hospital and hospital offices on Lambeth Palace Road frequently and regularly. 
• Build trusted relationships with senior stakeholders across the Charity and the Trust, including those more senior, providing constructive challenge, influencing decisions and securing alignment around programme priorities and delivery. 
• Provide programme leadership through chairing appeal boards and senior governance forums, ensuring strategic decisions are made, owned and acted upon. 
• Lead cross-functional working groups that co-ordinate delivery across teams, resolve challenges and maintain progress against programme objectives. 
•  Use judgement and insight to bring the most important strategic issues, risks and opportunities to the right forum at the right time, enabling leaders to make informed decisions and stay ahead of emerging challenges. 
• Lead stakeholder engagement that builds understanding, confidence and commitment to the major appeals programme, ensuring all stakeholders remain aligned on priorities, decisions and progress. 

Project management best practice (approx. 20% of role) 

• Design and embed a project management toolkit that empowers teams to lead consistent and high quality projects in their own business areas. 
• Build project and programme management capability across teams by coaching, influencing and challenging colleagues to adopt effective approaches and ways of working, improving the consistency and quality of delivery across teams. 
• Partner with the Strategy and Planning Manager to shape business planning tools, processes and mechanisms that drive collaboration, enable iteration and strengthen delivery across the directorate. 

 Work environment The post holder should expect to:

•  Work in a hot desk environment, at least two days a week in the Charity’s office, hospital and hospital offices. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements. 
• Will occasionally be required to attend events in the evening and at weekends (eg board meetings, launch events). 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, Knowledge and Expertise

Skills, abilities, and attributes

• Strategic thinker who can translate organisational priorities into co-ordinated programme delivery while balancing immediate delivery requirements with longer-term opportunities. 
• Skilled at designing practical governance and ways of working that drive decisions and progress. Excellent stakeholder management skills, with the ability to influence, challenge and build alignment with senior stakeholders, including those more senior. 
• Proactive and decisive, with the confidence and judgement to intervene when delivery is at risk. 
• Able to lead governance forums and facilitate discussions that translate strategy into clear decisions, actions and accountability. 
• Confident leading through complexity and ambiguity, managing risk and interdependencies across multiple strategic projects and teams and holding others to account without direct line management responsibility. Champions robust project management whilst remaining flexible and pragmatic in delivery. 
• Uses data, insight and evidence to inform decisions, test hypotheses and drive continuous improvement. 
• Open to change as a necessary part of improvement, and able to deliver despite uncertainty. 
• Collaborative and communicative, with the ability to appeal to hearts as well as minds. 
• Committed to embedding diversity, equity and inclusion. Committed to continuous learning, formally and informally. 

Knowledge, experience and qualifications

• Significant experience leading complex programmes or projects involving multiple stakeholders, workstreams and dependencies. 
• Track record of successfully leading the delivery of high-profile programmes or initiatives in complex, fast-moving environments. 
• Experience designing and embedding governance, reporting and ways of working that improve delivery, accountability and decision making. 
• Proven ability to influence senior stakeholders, including those more senior, in a matrix or hierarchical environment.
• Knowledge of fundraising, ideally both high value and mass market, and ideally in an NHS or health context. 
• Experience leading delivery across cross-functional teams and managing complex interdependencies without direct line management responsibility. 

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. TAKE OUT IF NOT FEMALE ONLY

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Southampton

Salary: £28,806.76 - £29,722.63

Hours per week: 37.5

Contract Type: Permanent 

Reference Number: STOPDA895

Main Purpose and Scope of the Job:

• To promote the training package, to build and maintain effective relationships with general practice teams, and to recruit local general practices to participate in the training package.
• To provide in-house training for general practice teams on understanding, recognising and responding to domestic abuse.
• To provide ongoing specialist advice and support around domestic abuse to practice teams.
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.
• To provide specialist, individual and needs-led advocacy and support to patients who are or have experienced domestic abuse who are referred from participating practices, and to provide onward referrals where appropriate.
• To collect and collate performance and monitoring data for reporting purposes and also with a view to further embedding and developing the programme locally.
• To work in partnership with Southampton IDVA service to deliver Pippa (Prevention, Intervention and Public Protection Alliance) providing initial advice, information and guidance to victims, professionals, and family members. To participate in the delivery of the on-call out of hours on a rota basis
• Work with those experiencing domestic abuse to increase their personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Job Title:  Fundraising & Income Generation Manager

Reporting to:  Head of Trent Bridge Community Trust

Contract type: Fulltime 35 hours/week

Salary: £35,000 - £40,000 per annum plus bonus

Start date: 1st November 2026

Trent Bridge Community Trust is the charitable arm of Nottinghamshire County Cricket Club. Since 2008, we’ve used the power of cricket to connect communities, improve wellbeing, and create life-changing opportunities across Nottinghamshire.

Following our transition to charitable status, we are entering an exciting phase of growth and ambition. Our new Fundraising Strategy (2027–2030) sets a bold target to diversify income, increase sustainability, and expand our impact—especially for disadvantaged communities.

To help us achieve this, we are now looking for a Fundraising & Income Generation Manager to lead our income growth.

This is a new and pivotal role within the Trust, responsible for delivering an ambitious fundraising strategy to secure over £545,000 across three years, contributing to a wider £800,000 long term income vision.

You will lead on building diverse and sustainable income streams, helping us:

• Expand community and cricket programmes across the county
• Increase participation, especially among underrepresented groups
• Sustain vital health and wellbeing projects
• Strengthen our long-term financial resilience

If you have a proven track record in fundraising and income generation, have experience across multiple streams (grants, corporate, events or individual giving), skilled in developing pipelines and achieving financial targets, this is the challenge you are looking for!

If you are committed to making a difference in communities, are motivated by impact, inclusion and opportunity and excited about the power of sport in transforming lives then we want you on our team!

Why should you join us?

Be part of an organisation with strong community impact and heritage, help shape and lead a new fundraising function from the ground up and play a key role in building long – term sustainability and growth.

ROLE PROFILE

1. RELEVANT GENERAL OBJECTIVES

The Fundraising & Income Generation Manager will lead the delivery of the Trent Bridge Community Trust’s three-year Fundraising Strategy (2027-2030), securing a minimum of £545,000 (within a wider £800,000 long term ambition).

The roles aim is to:

· Build financial sustainability and resilience

· Reduce reliance on restricted and short-term funding

· Increase unrestricted income and diversified revenue streams

· Enable delivery of key programmes that improve health, wellbeing, and community participation through cricket

2. SPECIFIC ROLE RESPONSIBILITY

A. STRATEGIC FUNDRAISING LEADERSHIP

• Lead the implementation and delivery of the fundraising strategy and income action plan.
• Develop and manage a rolling 12–24 month fundraising pipeline.
• Set and monitor annual and quarterly income targets.
• Establish systems, processes and KPI dashboards to track performance.
• Identify new income opportunities aligned to Trust priorities.

B. INCOME GENERATION

Corporate Partnerships & Sponsorship

• Design and deliver tiered corporate partnership packages.
• Identify and secure new business partnerships across Nottinghamshire and the region.
• Develop programme, event and apprenticeship sponsorship opportunities
• Steward and grow existing partners (e.g. Tweezerman, Vertu, Russell Scanlan)
• Work closely with the club’s Commercial team to identify potential corporate/commercial partnerships.

Grants & Trusts

• Develop and manage a structured grant pipeline calendar.
• Write high-quality funding applications to Local Authorities, Charitable Trusts & Foundations, Government and statutory funders.
• Prioritise multi-year and unrestricted funding bids.
• Maintain and grow relationships with existing funders.

Donations & Individual Giving

• Develop a regular giving programme (yearly, multi years, monthly donors)
• Launch and manage digital fundraising campaigns (e.g. JustGiving)
• Grow and segment the supporter/membership database.
• Introduce targeted community appeals linked to community programmes.
• Establish a Patron’s programmes targeting high net worth members.

Fundraising Events

• Lead delivery of flagship events such as Charity Zipwire, Golf Day and Charity Auction.
• Develop and deliver new fundraising events.
• Maximise income through sponsorship and participation growth.

C. PROGRAMME & IMPACT ALIGNMENT

• Work with Managers to ensure all funding aligns to:
  • Volunteer growth (diverse and female volunteers)
  • Expansion of programmes into North Nottinghamshire
  • Apprenticeships and employability pathways
  • Health & wellbeing programmes
• Translate programme outcomes into compelling funding cases, social impact stories and social return on investment.

D. FINANCIAL SUSTAINABILITY & PLANNING

• Increase proportion of unrestricted income and multi-year funding agreements.
• Support annual budget planning and income forecasting.
• Monitor income vs expenditure alongside Managers and Trust Board.
• Contribute to achieving £300,000 reserves target.

E. STAKEHOLDER & RELATIONSHIP MANAGEMENT

• Build strong relationships with Funders and partners, corporate sponsors, Donors and supporters.
• Develop structured stewardship plans.
• Support the production of an impact report, case studies and funder updates.
• Support Trustees in fundraising activity and engagement.

F. PERFORMANCE & REPORTING

• Track and report on KPIs, including income secured vs targets, Application success rates, donor and partner growth.
• Provide quarterly reports to the Trust Board.
• Contribute to the annual review in February.
• Continuously refine approaches based on performance data.

G. SYSTEMS & INFRASTRUCTURE

• Lead the development and implementation of a CRM/fundraising database, Income tracking systems, fundraising processes and policies.
• Maintain a risk register of funding opportunities and contracts.

3. KEY PERFORMANCE INDICATORS

• Minimum of £545,000 secured over three years
• Annual income targets achieved (Breakdown shown in table below)
  • Year 1: £154,000
  • Year 2: £167,000
  • Year 3: £222,000
• Generate an increase in the proportion of unrestricted income
• Growth in corporate partnerships and individual donors
• Strong, active fundraising pipeline (12–24 months ahead)
• Measurable contribution to volunteer growth, programme expansion and new apprenticeship roles through the income generated.
• Improved financial resilience and reduced dependency on NCCC and ECB funding

PERSON SPECIFICATION

ESSENTIAL

• 3-5 years proven track record in fundraising and income generation
• Success in securing funding from multiple streams:
o Grants & trusts
o Corporate partnerships
o Events and individual giving
• Experience managing fundraising pipelines and targets
• Experience of developing and managing strategic partnerships that deliver measurable outcomes
• Exceptional skills in bid writing and grant applications
• Strong understanding of funding landscapes
• Excellent relationship management and networking skills, with the ability to influence and engage a wide range of stakeholders
• Strategic thinking with strong delivery focus
• Strong competency in budgeting, forecasting and reporting
• Ability to analyse data and drive performance
• Knowledge of fundraising compliance and best practice
• Commercial awareness
• Degree or equivalent in business, marketing or communications

• Ability to think strategically
• Passion for community impact and social change
• Passion for community sport and increasing participation, particularly underrepresented groups
• Entrepreneurial and proactive mindset
• Highly organised and results-driven
• Collaborative team player
• Resilient and adaptable in a changing funding environment
• Collaborative mindset with ability to work across teams and organisations
• Ability to travel independently between sites

DESIRABLE

• Experience in charity, sport, or community sector
• Good at building long-lasting relationships with key stakeholders
• Knowledge of non-profit governance and structure
• Introductory Certificate in Fundraising
• Certified Fund-Raising Executive (CFRE)
• Specialized training from the Chartered Institute of Fundraising

This is a varied and rewarding leadership role that combines operational management, people leadership, and business development. You'll play a key part in growing our impact by developing new partnerships, building strong relationships with stakeholders, and expanding both our on-site and outreach programmes.

To succeed in this role, you'll be a confident and adaptable manager who can balance day-to-day operational demands with strategic thinking and creativity. You'll enjoy problem-solving, prioritising competing demands, and managing a diverse workload where no two days are the same.

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

In return, Thrive offers the opportunity to make a genuine difference every day, working with a values-driven charity that transforms lives through gardening and nature. In addition, you’ll be working in a collaborative and supportive organisation at our National Office, set in 3 acres of beautiful grounds.