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Birmingham, West Midlands (On-site)
£36,069 per year (inclusive of shift allowance) + excellent benefits
Full-time
Permanent
Job description
Money Adviser
Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits
Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)
Contract: Permanent
Start date: 26th May 2026 & 15th June 2026
Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Closing date: 19th March
We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.
About the Money Adviser Role
We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our team and help us support people across the UK to tackle their debts and manage their money with confidence.
As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.
Your key responsibilities will include:
· Providing specialist money advice and support across multiple channels.
· Communicating with clients in a clear, supportive and empathetic way.
· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).
· Accurately maintaining client records and administrative processes.
· Collaborating with colleagues to ensure service quality and continuous improvement.
· Acting as an ambassador for us in all client and stakeholder engagement.
About You
Our ideal candidates will bring:
· Proven experience in a telephony customer service or advice role.
· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.
· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.
· Strong organisational skills and the ability to manage workload effectively.
· Resilience and the ability to stay calm in challenging situations.
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.
Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous life insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Program
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym (Birmingham)
· Enhanced maternity pay
How to Apply
We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)
We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
Organisation
Posted on: 19 February 2026
Closing date: 19 March 2026 at 23:00
Job ref: MAT1175091
Tags: Advice / Information, Finance
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Alzheimers Society
Douglas (On-site)
£24,651 - £26,650 Per Annum
Permanent
Job description
Imagine walking into a room and seeing someone with dementia smile as they join a singing session, or a carer finally breathe a little easier because they feel understood and supported. That is the kind of impact you could have as a Dementia Adviser with us. Every day in this role is different. One morning you might be leading a lively Love to Move session, helping people move and laugh together. The afternoon could be spent sharing guidance with a carer navigating the challenges of supporting a loved one. In between, you will be building connections across the island, mentoring volunteers, and creating pathways that make support seamless and meaningful. We believe in seeing people for who they truly are, not just the label of a diagnosis. Our Dementia Support Service provides more than information. We provide hope, independence, and a sense of control. Through our groups, from Singing for the Brain to
tailored activity sessions, we create moments that truly matter. Location: Based in the Isle of Man, this is a community-focused role supporting individuals across the island. Hours: We have both full-time and part-time positions available to suit your lifestyle.
What You Will Do
- Facilitate and bring to life our range of activity groups, brightening the days of people affected by dementia.
- Lead and support a team of volunteers who help make everything possible.
- Offer guidance, support, and information that empowers people to stay independent and improve their wellbeing.
- Deliver sessions for carers, giving them tools, knowledge, and reassurance.
- Build strong relationships with professionals, partners, and community members, making the support network even stronger.
- Provide support in person, by phone, or online, adapting to the needs of the people we serve.
About You
We are looking for someone who can see the person, not the condition. You are:
- Empathetic, compassionate, and non-judgmental.
- Confident in communicating with a diverse community and representing their needs to others.
- Experienced in running groups, working with volunteers, and supporting people with complex needs.
- Skilled with IT systems to record, report, and communicate effectively.
- Ready to travel across the island to reach those who need support.This role is for someone who wants to make a tangible difference, someone who feels rewarded by the smiles, relief, and moments of joy they help create every day.If you want a career where your work changes lives, uplifts communities, and leaves a lasting impact, join us. Step into a role where compassion, connection, and care are at the heart of everything we do.Apply now and help us make every day brighter for people living with dementia and their carers.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or
individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want
to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
tailored activity sessions, we create moments that truly matter. Location: Based in the Isle of Man, this is a community-focused role supporting individuals across the island. Hours: We have both full-time and part-time positions available to suit your lifestyle.
What You Will Do
- Facilitate and bring to life our range of activity groups, brightening the days of people affected by dementia.
- Lead and support a team of volunteers who help make everything possible.
- Offer guidance, support, and information that empowers people to stay independent and improve their wellbeing.
- Deliver sessions for carers, giving them tools, knowledge, and reassurance.
- Build strong relationships with professionals, partners, and community members, making the support network even stronger.
- Provide support in person, by phone, or online, adapting to the needs of the people we serve.
About You
We are looking for someone who can see the person, not the condition. You are:
- Empathetic, compassionate, and non-judgmental.
- Confident in communicating with a diverse community and representing their needs to others.
- Experienced in running groups, working with volunteers, and supporting people with complex needs.
- Skilled with IT systems to record, report, and communicate effectively.
- Ready to travel across the island to reach those who need support.This role is for someone who wants to make a tangible difference, someone who feels rewarded by the smiles, relief, and moments of joy they help create every day.If you want a career where your work changes lives, uplifts communities, and leaves a lasting impact, join us. Step into a role where compassion, connection, and care are at the heart of everything we do.Apply now and help us make every day brighter for people living with dementia and their carers.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or
individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want
to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Posted on: 18 February 2026
Closing date: 05 March 2026 at 00:00
Job ref: 3553 (7952)
Tags: Advice / Information
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