Support officer jobs

This is an exciting opportunity for a proactive and analytical policy professional to join our dynamic External Affairs team in The Royal College of Radiologists’ (RCR).

Our policy aims are simple: to enhance NHS systems, pathways and working conditions for RCR members so that they can provide optimum care to their patients. While the aims are simple, making it happen is less so. This is where the policy team come in. Good working relationships with the doctors and senior manager are key to the success of this role, establishing credibility and understanding how their needs from the frontline can be best met.

In this role the Policy Advisor will work with the wider team by actively monitoring and responding to the external environment to influence change. The Policy Advisor will lead the development of evidence-led policy development in priority influencing areas. The postholder will be confident collaborating with key decision makers, and responding to consultations from governments and regulators. Working closely with the Policy and Public Affairs Manager and other members of the external affairs team to provide advice and counsel to the College. 

This is a great time to join the RCR team – with the exciting opportunity to build exposure and experience in public affairs, media and evidence. 

What you’ll do:

• Gather, interpret and analyse information on policy areas relevant to RCR specialties, clinical oncology and clinical radiology
• Work with Officers, committee chairs, special interest groups and other doctors to ensure that our consultation responses reflect the expert views of the RCR’s membership
• Support the planning, development, delivery and review of policy projects, consultation responses and lines to take
• Support the building of relationships with external stakeholders, including opinion formers and decision-makers
• Crafting external policy content as requested including reports, briefings, web content and presentations
• Monitoring and responding to policy queries from members and stakeholders

What you’ll need:

• Good working knowledge of public policy, government and parliament across the four nations
• Experience of writing policy papers and positions 
• Experience of responding to consultations 
• Excellent interpersonal, verbal and written communication skills
• Ability to explain complex issues clearly in writing and orally, able to adapt style
• Ability to build good working relationships with different teams, working in a collaborative way

If you are looking for an opportunity to demonstrate your expertise and grow your skills in a charitable organisation with a great cause and ambitious goals then please find out more about the Policy Advisor role, the RCR and instructions on how to apply in our candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

10GM is a partnership that supports the voluntary, community and social enterprise (VCSE) sector right across Greater Manchester. It brings together four local infrastructure organisations — Action Together, Bolton CVS, Manchester Community Central and Salford CVS — who work closely together to champion local voluntary and community action and social enterprise, helping communities thrive across the city‑region.

While this role is based at Action Together, you’ll be working as part of the wider 10GM team, contributing to work that has a Greater Manchester–wide focus and impact across all ten boroughs

GM Head of Programme- Spaces of Hope and Connection 

The role

Thanks to National Lottery players, 10GM, on behalf of Greater Manchester Live Well, will receive £16.5 million over four years from The National Lottery Community Fund, the UK’s largest community funder.

This investment in Live Well Spaces of Hope and Connection will create a network of 100+ inclusive, community-led and owned spaces across Greater Manchester where people can meet, belong and find everyday support.

The Head of Programme will lead and oversee delivery of this large-scale, multi-partner strategic lottery programme, ensuring delivery through funded partners is aligned to the programme’s mission, vision and values, while maintaining strong programme management, compliance and delivery of agreed outcomes.

Working in close partnership with the Strategic Director of 10GM, this role provides senior operational leadership—translating mission, vision and values into clear delivery plans, pace, coordination and assurance across the full programme lifecycle.

The ideal candidate

We are looking for a values‑driven programme leader with experience delivering complex, large-scale programmes through partnerships and/or multi‑stakeholder delivery models. You can translate strategic priorities into clear, accountable delivery plans that balance funder requirements with flexible, community‑led approaches. You will bring strong governance, budget and risk management skills, and are confident working across the VCSE, public sector and communities.

Equity and social justice are central to how you work. You will have experience embedding inclusive, community‑led approaches, using evidence and learning to reduce inequalities and improve impact. Comfortable with complexity and ambiguity, you can communicate clearly, build trusted relationships, and lead teams with a learning‑led, collaborative mindset.

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:

• A disabled person and/or
• A member of a community experiencing racial inequality 

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK

Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

The Kensington + Chelsea Foundation is an independent local charity which was founded in 2008 to tackle the key inequalities in our community. While our borough is often associated with wealth and affluence, it also has areas of severe deprivation. Nearly one third of children in K+C are eligible for Free School Meals, life expectancy between residents from different wards varies by nearly two decades, and in-work poverty has increased by 46% since 2020.

Our vision is of a borough where all residents have the opportunity to live happy, healthy, fulfilled lives. To achieve this vision, we identify and fund impactful local projects which improve the lives and life chances of our most vulnerable and disadvantaged residents. Alongside this longer-term work, we also play a key role in responding to emergencies in our community, such as the tragedy at Grenfell Tower and the Covid-19 pandemic. The K+C Foundation is now in an exciting phase of growth, and we want to increase our profile, our income and, most importantly, our impact.

The Community Engagement + Grants Officer plays a key role in our grants team which is  responsible for all aspects of our grantmaking, as well as actively building long-lasting relationships with the local voluntary sector and wider community. The grants team members are our experts in local needs and in the effectiveness of our charity partners in responding to them. In recent years, we have adopted a participatory approach for distributing our larger funds, which means decisions around funding are delegated to panels of local residents who have lived experience of the issues we are trying to tackle. 

The Community Engagement + Grants Officer supports the Senior Grant Manager with the delivery of all of our larger grant rounds, as well as managing our small grants programme and donor-led grants. It is a busy and varied role, with opportunities to develop your skills and experience in a small and supportive team. 

We are looking for a proactive and highly organised Executive Assistant to provide comprehensive support to our CEO and Board of Trustees. This is a multi-faceted role that combines executive support with office management, ensuring our staff team has the administrative capacity to thrive.

About Prison Fellowship

Our mission is to show Christ’s love to people in prison by coming alongside and supporting them. Through programmes like Angel Tree, Letter Link, and Pastoral Care, we seek to transform lives. We are looking for an individual who shares this passion and vision.

The Details

· Contract: 9-month maternity cover (potential for extension up to 12 months).

· Start Date: June 2026.

· Location: Hybrid (minimum 3 days per week in our London office).

Equality & Diversity

We work with people from all walks of life and aim to reflect the diversity of our volunteers and the people we serve. We particularly welcome applications from underrepresented minoritised groups.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including a generous pension scheme and holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. 

The role is a 0.8 FTE (29.2hr per week) and fixed term contract for one year. This role is based across our Bloomsbury campus with work across various tennis sites in London. The post holder is required to be flexible in their hours of work as the position entails attendance during evenings and weekends.

Job description

We are looking for a Tennis Development Officer to support the delivery of tennis as one of our Focus Sports. The role combines tennis delivery with desk-based sports administration and student engagement. We are looking for someone passionate about developing tennis in all forms - from running beginner friendly sessions to working with students to co-create community volunteering projects.

Do you have experience coaching tennis? Have you had experience delivering sports leagues and events? Do you want to support students to develop professional skills through tennis? If the answer is yes, then we want to hear from you.

Our ideal candidate will be able to coach a range of abilities, have experience of working with and motivating volunteers and good verbal and written communication.

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.

The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.

Title of post: Membership Information Management Officer

Job Purpose: Provides information management to support the membership programme

Reports to: Head of Membership and Conservation Services

Contract Type: Full-time (35hrs/week)

Duration: 3-year contract

Location: BGCI Offices, Kew, London; Hybrid *

Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to

Closing date for applications is 27th April 2026

The interviews will be conducted online in the week commencing 1st June 2026

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto

To manage all church bookings, acting as the primary point of contact for users, building positive and professional relationships that support the life and mission of the church, while coordinating and supporting the delivery of discipleship activities, services, and events to ensure they are well-planned, effectively delivered, and underpinned by strong administration and logistics. The role includes full ownership of adult discipleship administration across the church, ensuring systems, records, and communications effectively enable participation, connection, and growth, alongside oversight of event setup and pack-down, delegating where appropriate and managing resources responsibly.

 The postholder will attend and support key church events and serve as a central point of coordination across teams—working collaboratively with ministry leads and the Operations Team to ensure communication is clear, teams are equipped, and activity runs smoothly.

As a Fundraising  and Awareness Officer she  will help Pathway to achieve the ambitious income generation targets set by the Board so that we can continue to support clients with the lifesaving services we deliver.

She will lead and shape the drive to build new and maintain existing relationships within the community to generate fundraising opportunities and raise funds with supporters  by building great connections and relationships.

She will lead on engagement with businesses to ensure we have a steady flow of business support and engagement by building solid relationships that re mutually beneficial.

She will have the scope to be creative with fundraising  and awareness ideas and lead on the delivery of these with colleagues.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are have a bold new strategy, refreshed values  and a passion for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

Key Responsibilities

1. Income Generation

· Maximise fundraising and revenue opportunities through community engagement delivering a number of community based initiatives to generate income over the year.

· Lead on delivery of the fundraising strategy to maximise funding opportunities.

· Developing Business links to encourage fundraising from the business community &  to develop lasting partnerships.

· Research trust and foundations and write targeted applications to support our work and achieve fundraising targets.

· Use your passion and creativity to identify innovative ways to attract funding that we can then deploy.

· Work with volunteers to create a fundraising team who will deliver  income generation activities.

· Manage the income generation activities and income generation steams and monitor them for efficiency and value.

· Proactively research and identify suitable local events, fairs, and community activities where the charity can have a presence.

· Manage the full process of registering the organisation for these events, including submitting applications and arranging any required payments.

· Complete and submit all necessary risk assessments or compliance documentation to ensure safe and accountable participation.

· Plan, create, and deliver a range of internal fundraising events that engage supporters, promote the charity’s mission, and generate income.

· Coordinate all aspects of event delivery, including logistics, promotion, volunteer involvement, and post‑event evaluation.

2. Awareness

· Leading on publicity/awareness raising campaigns throughout the year and working with the Social Media Officer to deliver new interesting activities.

· Develop links into the local community which can be used to raise awareness, generate income and deliver activities or events.

· Give a range of talks and presentations to local organisations to increase awareness and support for Pathway that will then generate income opportunities.

· Participate in networking opportunities.

3. General Duties

• Work with the Volunteer Officer to create a cohesive team of fundraising volunteers who will support events and activities to generate income.
• Help to support and train  volunteers / peer mentors in gaining experience and skills so they are confident to deliver fundraising activities without staff support.
• To manage and maintain effective records of activities and income generated so this can be evaluated.
• To record and manage donations of goods and services as well as gift vouchers so we have accurate records of usage
• Lead on standard merchandise production and of items such as pens and other logo items as well as the hidden phone number items.
• Be the primary point of contact for all promotional or networking  opportunities and working with the Head of Enabling Services and the CEO to maintain those relationships.
• Act in a professional manner in a way that reflects Pathway’s overall aims and values
• Attend meetings where appropriate  both independently and with colleagues.

Person Specification

Essential

• Clean Driving License.
• Able to network and make pivotal contacts.
• Ability to make cold calls and initiate meetings with companies etc.
• Experience of managing multiple projects at any one time.
• Experience in raising funds for Charities.

• Desirable
• Experience in delivering large fundraising events.
• Experience in corporate giving.
• Experience of networking.
• Experience of Gift Aid.
• Familiarity with payment platforms such as PayPal, Zettle or Enthuse.

This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role.

Other information:

Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.

Safeguarding Statement

Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture  and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts.

We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

The role is subject to a 6 month probationary period.

This is an exciting opportunity to play a hands-on role in growing commercial activity within one of London’s most iconic parks. You’ll support the development of sustainable income streams while helping to deliver a high-quality and accessible offer for everyone who visits.

Working closely with the Head of Commercial and Visitor Experience, you’ll manage relationships with commercial partners and concessions, oversee the day-to-day operation of the Visitor Centre retail offer, and support ticketing and membership activity. You’ll work collaboratively across teams to ensure activities are well coordinated, and align with the Trust’s wider ambitions.

You’ll be confident managing multiple priorities in a fast-paced environment, with strong organisational skills, attention to detail, and good commercial awareness.

Team Leader - Carer Peer Support (Adult Mental Health)

£34,101 FTE, pro rata 28 hours per week, great benefits!

We are looking for someone to join our local, independent Carer-led charity, someone who has their own personal story of caring, able to use that lived experience as well as their professional skills and knowledge to help others. The postholder will collaborate extensively with our funding partner, South West London and St George’s Mental Health NHS Trust, as well as other charity delivery partners to improve the identification of, and support for, unpaid family and friend Carers of adults with mental health needs. The work may also involve identifying children and young people in caring roles and brokering access to our Young Carers Support team.

As well as leading a small, part-time team of Carer Peer Support Workers, you will work alongside them, providing front-line, individual and group dedicated support (practical, social and clinical interventions). As well as coordinating services to assist Carers with their own wellbeing needs, you will enable Carers to provide well-informed care for their friends and family. You also will be our representative for the MH Trusts’ Triangle of Care Steering Group.

Research Policy and Partnerships Officer

We’re looking for a Research Policy and Partnerships Officer to join the team.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: CE402 Research Policy and Partnerships Officer

Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £35,500 (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 8 May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 26 May 2026

The Role

The Research Policy and Partnerships Officer monitors UK research policy and governance developments, synthesises evidence and supports preparation of clear internal briefings, policy statements and consultation responses.

Reporting to the Research Policy and Partnerships Manager, the role helps ensure the Association’s research portfolio and the Research Academy remain well aligned to national frameworks and governance standards, and that lived experience is appropriately reflected in system facing outputs.

The role also supports the Research Policy and Partnerships Manager in building and maintain partnerships with research funders, medical research charities, academic institutions and health system leaders.

Key responsibilities will include:

• Conduct structured horizon scanning across NIHR, UKRI, REF, AMRC guidance and other charity funders to identify opportunities.
• Maintain a stakeholder and policy activity map; coordinate inputs for meetings with key partners, funders/sector bodies.
• Collate and integrate lived experience evidence in policy work (with Involvement colleagues).
• Support partnerships with research funders, medical research charities, academic institutions and health system leaders, coordinating meetings, shared resources and monitoring commitments and agreements

About You

You will:

• Be educated to degree level in a science, health, social science or related discipline
• Have experience of collaborative working with senior internal and external stakeholders, supporting partnership building in research, clinical and/or voluntary sectors

To fulfil the role, you must be a resident of the UK and have the right to work in the UK

Please state any preferences for flexible options in your covering letter.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.

You may also have experience in areas such as Research Officer, Research and Policy Officer, Partnerships Officer, Research Policy and Partnerships Officer, Research and Policy, Policy and Partnerships.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Salary: £44,766–£48,225 (incl. LW) / £40,662–£44,121 (w/o LW)
Contract: Fixed-term, 12 months (maternity cover), starting April 2026
Location: UK – Home/Hybrid, with at least 40% of time in the London Office

CAFOD is seeking an Evidence and Learning Advisor to support International Programmes (IP) during a period of maternity cover. The role plays a key part in embedding evidence and learning within CAFOD’s Integral Ecology Programme Model (IEPM), which underpins delivery of our strategic framework, Our Common Home.

Working within the Programme Quality Support Team and reporting to the Programme Quality Lead, the postholder will cultivate a strong culture of evidence-based reflection and adaptation across programmes. The role involves primarily distance-based working, with some potential for international travel.

Key Responsibilities

• Coordinate core learning processes, including programme deep dives and the Annual Review and Adaptation (ARA).
• Lead the update of International Programmes’ Monitoring, Evaluation and Learning (MEL) approach, ensuring alignment with the IEPM and reporting needs.
• Provide technical MEL advice and capacity support to programme teams and partners, including contributions to reviews, evaluations and institutional fundraising work.
• Facilitate cross-regional and cross-thematic learning, producing practical knowledge products for internal and external use.
• Support learning-focused events, communications, and engagement with external networks, donors and peers.

Person Specification

• Proven experience in evidencing and learning within development and humanitarian programmes, particularly partnership-based models.
• Experience working across multiple themes and regions, with an ability to communicate complex learning clearly.
• Strong skills in developing guidance, tools, systems and training, and in coaching to build capability.
• Experience supporting institutional fundraising processes and synthesising learning for varied audiences.
• Desirable: relevant academic background; additional languages (Arabic, French, Portuguese or Spanish); experience engaging with academia, donors or sector networks.

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Click to apply to view full job description

We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.

This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.

About the Role

As our Safeguarding, Complaints and Assurance Officer, you will:

Safeguarding

• Act as the central point of contact for all safeguarding concerns
• Coordinate referrals, maintaining accurate and compliant records
• Support staff in recognising and reporting concerns
• Liaise with statutory agencies such as local authorities and police
• Monitor trends and escalate risks appropriately

Complaints Management

• Lead and oversee the end‑to‑end complaints process
• Ensure fair, consistent, and timely resolution
• Conduct or support investigations
• Maintain clear, auditable complaint records
• Communicate professionally and transparently with complainants

Assurance, Risk & Continuous Improvement

• Provide assurance that risks are identified, recorded, and managed
• Produce regular reports for senior leaders and trustees
• Support internal audits and external inspections
• Analyse data to identify themes and embed organisational learning
• Contribute to policy development and staff training

About You

We’re looking for someone who is:

• Highly professional, organised and confidential in their approach
• Able to work independently and make sound judgements
• Compassionate, proactive and committed to our charity’s values
• Confident in communicating with a wide range of stakeholders
• Skilled in analysing information and producing clear reports

Essential experience:

• Managing safeguarding concerns in a charity, public, or regulated setting
• Handling and investigating complaints
• Strong knowledge of safeguarding legislation
• Experience with risk management and assurance processes

Desirable experience:

• Working within the charity or voluntary sector
• Supporting audits or regulatory inspections
• Training or qualifications in safeguarding, social care, law, or investigations

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £30,000 per annum

Hours: 30 hours per week, Monday – Friday

Location: Home based but there is a requirement to be based in The Midlands

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.