Welfare jobs

The role

As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.

You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. 

This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.

This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.

To succeed in this role, you will be:

• Resilient and calm under pressure

• A strong communicator and confident decision-maker

• Flexible and proactive in a fast-paced and evolving environment

• Organised, responsive, and capable of leading others through change
   

You’ll also bring experience of delivering advice and working with diverse client groups.

The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.

Role profile

Team Leadership & Line Management

• Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners

• Conduct regular supervision, appraisals, and performance reviews.

• Support with recruitment, induction, and development for advisers and supervisors.

• Promote a culture of collaboration, learning, and inclusion.

Service Delivery Oversight

• Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).

• Monitor session flow and respond to operational pressures and safeguarding issues.

• Manage rota planning and resource allocation in response to demand.

Quality & Compliance

• Oversee quality assurance and ensure advice meets Citizens Advice standards.

• Conduct case checks, Independent file reviews, and support remedial action where needed.

• Promote continuous improvement and respond to client feedback or complaints.

• Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
   

 Technical Support & Guidance

• Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers

• Ensure technical knowledge is shared and updated across the team.

• Contribute to internal training and CPD activities.

Training & Development

• Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.

• Monitor attendance at refresher events and promote a learning culture.

• Liaise with internal trainers to coordinate support and capacity building across teams.

• Ensure own training and professional development is kept up to date in line with role requirements.

 Service Development & Data Monitoring

• Use data, KPIs and trends to inform improvements and plan service delivery.
  Support the development and implementation of new projects and funding bids.

• Engage with partners and stakeholders to extend service reach and impact.

Research and campaigns

• Assist with research and campaigns by providing information on clients' circumstances and current issues faced 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues and campaigns. 

  Person specification 

Essential: 

• At least 1 years’ experience supervising advice services or managing advice teams.

• Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).

• Proven ability to manage people and deliver operational leadership.

• Experience conducting case checks and applying Citizens Advice quality standards.

• Strong interpersonal and problem-solving skills.. 

• Have access to a vehicle and be willing to travel to locations across Doncaster 

• An understanding of local and national issues that may affect those accessing the service provision 

Desirable:

• Experience of building relationships with partners and external organisations 

• Experience of working within a community setting

• Proven experience of working towards and achieving targets and running funded projects 

• Experience of providing advice 

• Familiarity with Citizens Advice systems and service models.

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Terms and conditions

• Full time salary £28,000 -  £31,700 per annum depending on experience

• Hours - 37 hours per week with some requirement for out of usual office hours remote supervision

• A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. 

What we give our staff

We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.

At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:

• Access to the Cycle to Work scheme, promoting healthy, sustainable travel

• Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy

• A tailored induction and ongoing training, with opportunities for continuous professional development

• A collaborative, supportive team environment with regular peer support and knowledge sharing

The option to join our pension scheme through NEST, including employer contributions to support your financial future

Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

How Citizens Advice Doncaster Borough works

We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.

We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff.  Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.

We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.

Overview of Citizens Advice

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.

This role sits our network of independent charities, delivering services from

• over 600 local Citizens Advice outlets

• over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  

• 6,500 local staff

• over 23,000 trained volunteers

About the organisation

nia has been delivering services to women, girls and children who have experienced domestic and sexual violence since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

The CASA Project is a specialist service providing advocacy and support to women and their children who have been subjected to domestic and/or sexual violence and abuse, and who have moved on from refuge into accommodation.

About the role

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women.

Job Ref:                204

Hours: 21hrs per week and outreach across London

Salary: £17,400-£19,200 (FTE £29,000 - £33,000 dependent on experience and qualification         

Contract type:      Permanent

Cvs will not be accepted.

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

The role
The Domestic Abuse Prevention All Risk Perpetrator Worker will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified through all levels of risk. 

The purpose of this role is to move the perpetrator along the spectrum of awareness; acceptance of impact; desire to change; to voluntary engagement in behavioural change to end the cycle of abuse for children who are victims of domestic abuse. 

The Domestic Abuse Prevention Worker will work with people on: awareness raising and developing motivation to change with people who recognise they are at risk of or are harming their partner (low risk), individual case management and group behavioural change programmes (standard and medium risk), intensive case management aimed at high harm and/or significant recidivist perpetrators. To do this, the Domestic Abuse Prevention worker will work closely with existing agencies as part of a co located multi agency approach. 

The Domestic Abuse Prevention worker will work closely with the victim/survivor IDVA service to review risk, develop safety plans, and improve outcomes for all parties involved. 

The work carried out in Bolton is currently focused on MATAC where we provide the service sometimes referred to as PAST.

The Prevention, Action and Support Team (PAST) provides an intensive case management service for individuals (all genders, 18+) identified by the police as high risk, high harm perpetrators of domestic abuse.  The intervention lasts 8 – 16 weeks, (with potential extensions based on the duration of the perpetrators inclusion in the perpetrator panel cohort).  Cases are referred through a police-led perpetrator panel (e.g., MATAC or DATAC).

PAST’s intensive case management approach balances support, accountability, and disruption to deliver tailored interventions that enhance victim safety, provide perpetrators with opportunity for change – while ensuring they are held accountable for their actions.

About you

You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client.  You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will have an understanding of trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Please note: we will be shortlisting applications on an on-going basis so we encourage applicants not to wait until the closing date to submit an application where possible.

Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Recovery Worker

Location: West Ealing -  Step free access available

Salary: £27,000

Shift Pattern: 37.5 hours per week on a rolling rota between Monday to Sunday varying shifts from 07:30 - 16:00 or 13:30 - 21:00. You may be required to work outside these hours as per service requirements. 

About the Role

We're hiring a Recovery Worker to join our team based in Ealing. In this role, you will support adults experiencing loneliness, isolation, and mental health challenges and providing pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve safer, integrated communities for our stakeholders. Marron House has 18 bed spaces and we provide personalised support around daily living skills such as budgeting, shopping, cooking, reminders to take medication and developing a structured weekly routine.

As a Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. You will do this through a combination of producing tailored support plans, activities, and partnership working. You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Lone working is part of the role, but you’ll always have a supportive team around
• Support residents with taking their correct medication as required
• Keep support plans updated on our online portals as appropriate
• Initiate appropriate interventions to prevent crisis or other risks.
• Ensure service responsibilities and requirements are carried out effectively.
• Ensure all participants understand their rights and responsibilities.
• Develop, participate in, and encourage participants to participate in the running and development of various projects and activities.
• Empower participants to make decisions to take control over their lives, by creating an enabling environment.
• Provide advice, information, guidance, and life skills training to participants as required.
• Recognise signs of deteriorating mental health, physical health, or other health implications 

About You

We're looking for a compassionate, motivated, and proactive individual with a commitment to delivering high quality, person centred mental health support. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. You thrive in fast paced environments and adapt well to changing situations, maintaining a non judgmental and trauma informed approach. Your ability to build meaningful, effective relationships with people from diverse backgrounds, while respecting and promoting equality, diversity, and inclusion, sets you apart.

• Previous professional or lived experience supporting people who suffer with Mental Health
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Finance Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Finance Officer - Purchase Ledger

Location: Highbury & Islington. Unfortunately, there is no step free access.

Salary: £31,000

Shift Pattern: 37.5 hours per week, Monday to Friday: 09:00 - 17:00 This is a Hybrid role 3 days based in our Head Office and 2 days work from home with occasional visits to our various services. 

About the Role

We're looking for a Purchase Ledger to join our Finance team to help the organisation meet its financial and legal obligations  as well as support central and operational teams with their financial budgets and controls to manage and maximise funds. You’ll be part of a collaborative and supportive finance team, helping to improve processes, develop financial tools, and deliver training where needed. 

This role is essential for ensuring the organisation meets its financial and legal obligations, optimising the management of funds entrusted to us for our vulnerable residents and participants. Your work will ensure financial accuracy and integrity across the Group and its subsidiaries, enabling our services to run smoothly and effectively. You will be responsible for managing supplier payments, staff expenses, and procurement processes, ensuring accuracy, timeliness, and compliance with organisational policies

Key Responsibilities Include:

• Producing regular reports to support transparency and informed decision making
• Support with weekly forecasts and monthly credit card reconciliations
• Maintain and update financial records and reporting templates
• Assist with audit preparation and ensure compliance with SIG policies and legal standards
• Monitor spending trends and provide clear reports and analysis
• Act as a key contact for finance-related enquiries and stakeholder communication

About You

We are looking for someone experienced in Purchase Ledger, a detail-oriented finance professional who thrives on structure, accuracy, and making meaningful contributions within a purpose-led organisation. You will need to understand the importance of financial integrity in the not-for-profit sector and be passionate about using your skills to support effective service delivery for those who need it most.

Are you someone who has a positive, can-do attitude to your work and take pride in being highly organised, dependable, and responsive. You’re comfortable working with numbers, systems, and people and you know how to balance all three effectively in a fast-paced environment.

We’re looking for someone who is:

• Highly organised, with strong attention to detail and a commitment to quality
• Proactive and able to take initiative in a fast-paced, evolving environment
• Comfortable balancing independent work with collaborative team efforts
• A confident communicator, able to engage effectively with stakeholders at all levels
• Knowledgeable in financial control processes and reporting best practices
• Experienced in using finance systems and managing large volumes of data
• Friendly, approachable, and values-driven with a passion for supporting others

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete a DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

ScotsCare is a modern charity with a 420 year-old history, providing  financial, practical and emotional support to first and second generation Scots and their families in Greater London. We support three client groups, children and families, working age adults and older people, with a wide range of services including family support, counselling, advocacy, financial support, sheltered housing, homelessness, social events and befriending

We are currently seeking to appoint a part time Community Engagement Co-ordinator for our charity based in central London.

The Community Engagement Co-ordinator is responsible for developing with the Communications Manager a community engagement strategy for ScotsCare, in order to increase awareness and engagement with ScotsCare services and support, with the aim of increasing the number of people using ScotsCare services. A particular focus is on building relationships with organisations that engage with potential clients (ScotsCare service users), including councils, NHS, local community partners, service providers and other charities.

 Key Duties include:

• Cultivate positive relationships with partnerships with all relevant stakeholders.
• Increase the visibility and understanding of the work of the charity.
• Attend community events (in-person and online) as a ScotsCare representative, including some evening and weekend events.
• Identify agencies and groups in the community who could benefit from understanding the work of the charity and provide in-person and/or online presentations and overviews.
• Lead staff and volunteers and act as their main point of contact providing support with undertaking community engagement activities.
• Create marketing and messaging materials of both written and data elements to include pamphlets, brochures, and presentations, newsletters and social media posts.
• Work with Communications team to update relevant information on the charity’s website.
• Monitor and evaluate impact over the course of the year.

Key Competencies

• Strong relationship‑building and networking ability
• Confident communication and presentation skills
• Ability to work independently and manage competing priorities
• Data‑driven approach to measuring impact
• Cultural awareness and sensitivity
• Creativity in developing outreach and engagement content

The ideal candidate should have experience in:

• Community engagement, outreach, public engagement, or partnership development
• In the charity, health, social care, or community sectors
• Demonstrable experience representing an organisation externally
• Producing marketing and communications materials

Team responsibilities

Co-operate within the total staff group of ScotsCare ensuring an effective service to clients and contribute to team training and skill sharing among team members as appropriate.

General

Be prepared to undertake any other duties commensurate with the level of the position as required by the Chief Executive.

Renumeration and Terms

• The salary for this post is £36,113
• Hybrid working
• This role reports to the Communications Manager
• There will be a 7-13% contribution (dependent on employee level of contribution) from ScotsCare towards a Pension Scheme
• 25 Days annual leave plus statutory holidays
• Flexitime working and other benefits
• The place of work is based at ScotsCare’s Head Quarters at 183-185 Bermondsey Street, SE1 3UW, however the post holder will be required to work on an community engagement basis across the 35 mile radius from Charing Cross catchment area. We have flexible working guidelines in place which include some working from home.

ScotsCare is committed to equal opportunities and values diversity in its workforce.

No agencies please.

We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community.

Key Details:

• Salary: £38,500 for FTE (note this is a four-day role)
• Contract: Permanent
• Location: Dalgarno Trust Community Centre,(hybrid TBC)  North Kensington (with occasional off-site meetings)
• Hours: 4 days per week (28 hours), flexible by agreement
• Line management: Reports to the Chief Executive
• Deadline: 15th March
• Interviews: Applications are being reviewed on a rolling basis, and shortlisted candidates will be contacted directly to arrange an interview

Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience.

As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact.

You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets.

Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice.

We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. 

This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation’s income and profile at an exciting time for Dalgarno Trust. 

Ad close date: Sunday 15 March

Interviews: 24 March 

Note: Previous applicants need not apply

Engagement Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

Job Title: Engagement Worker (Female Only)

Location: Catford, based within the service. Unfortunately this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 16:00, 08:00 - 21:00 or 13:30 - 21:00. Shift patterns and weekly hours may vary and you may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays. 

About the Role

We're looking for an Engagement Worker to join our residential service based in Catford which supports females in the criminal justice system who are likely to meet the criteria for a personality disorder, helping them reintegrate into the community following release from prison, secure healthcare settings, or Approved Premises. HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. 

Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System. You will be at the forefront of delivering a trauma-informed, person-centred service, supporting individuals through rehabilitation and resettlement. This includes assisting with engagement activities, developing support plans, and providing access to appropriate interventions to help residents move towards independence.

Key Responsibilities Include:

• Supporting residents to access the resources, tools, and networks they need to achieve their goals.
• Develop, participate in, and encourage residents to participate in the running and development of various projects and activities.
• Promoting independence through life skills training, practical support, and empowerment.
• Recognising and responding to mental and physical health needs and safeguarding concerns.
• Supporting the creation of a safe, welcoming and psychologically informed living environment.
• Carrying out housing management tasks including reporting repairs, maintaining communal areas, and health and safety checks.

About You

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

• Due to the nature of this service, it is an occupational requirement that the post holder is female
• Awareness of external opportunities which are available such as with education, employment and benefits
• Experience working with people with multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability  to motivate, and empower others to achieve their personal goals and overcome barriers
• IT ability to use our online CRM systems and Microsoft programs daily
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: Senior Philanthropy Manager

Reporting To: Head of Philanthropy & Special Events

Salary Range: £45.000 - £50.000

Contract Type: Permanent

Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.

Working days/hours per week: 35 per week, 9am – 5pm

Requirements: We can only employ applicants who currently have the right to work in the UK. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Nurturing high-value relationships with major donors to maximise support to drive growth in income targets.

Duties & Responsibilities

•  Build relationships with a portfolio of prospective major donors, understanding philanthropic motivations and tailoring opportunities for engagement to inspire major gifts
• Leading the creation of new product ideas to encourage repeat, sustainable, mid-level gifting
• Foster a deep understanding of the charity work and strategy, including the regional network, to enable value adding support of frontline charity visits and tours
• Develop innovative and personalised stewardship plans to deepen donor relationships
• Develop compelling written communications, including emails, proposals, and reports to showcase the impact of donor support
• Work with colleagues across the Fundraising function to maximise cross over opportunities between income areas
• Staying up to date with trends and data form the charity sector to optimise donor experiences and identify new opportunities
• Maintain accurate records of donor interactions and consistently update cultivation plans
• Actively participate in budget setting and quarterly forecasting
• Ensure compliance with Funding Regulations and GDPR

Why Join Us 

At The Care Workers’ Charity, everything we do is focused on supporting care workers across the UK. From providing crisis grants and mental health support to campaigning for a fairer future for care workers, our work makes a real difference to the lives of people who care for others every day. 

This is an exciting time to join the charity as we continue to grow our reach and impact. As Marketing and Events Manager, you will play a central role in helping us tell our story, engage new supporters and deliver events and campaigns that bring people together around our mission. You will have the opportunity to shape new ideas, develop creative campaigns and see the direct impact of your work. 

You will be joining a small, friendly and supportive team where your ideas will be valued and where you will have the opportunity to take real ownership of your work. 

The Role 

We are looking for a creative, organised and motivated Marketing and Events Manager who is passionate about making a difference. This is an exciting opportunity to play a key role in raising awareness of The Care Workers’ Charity and supporting our work to improve the lives of care workers across the UK. 

Reporting to the Chief Executive Officer, you will lead the delivery of the charity’s marketing and events programme, helping to grow engagement, strengthen our profile and support our fundraising activities. You will be responsible for planning and delivering marketing campaigns across a range of channels, including social media, email newsletters and the website, ensuring our communications are clear, engaging and consistent. You will play an important role in telling the story of the charity’s impact and helping more care workers, supporters and partners connect with our work. 

Events will be a central part of the role. You will coordinate and deliver a varied programme of activities including fundraising events, sector conferences, networking opportunities and national campaigns such as Professional Care Workers’ Week. You will be confident managing event logistics, working with venues and suppliers, coordinating speakers and partners, and ensuring events are well organised and professionally delivered. You will enjoy creating engaging and memorable experiences that help supporters feel connected to the charity’s work. 

You will work closely with the fundraising team to support campaigns and partnerships, helping to create engaging opportunities that encourage supporters and organisations to get involved. The role will involve building positive relationships with partners and sponsors and representing the charity at meetings and events across the sector. 

About You 

You will be a confident communicator who enjoys working with people and finding new ways to engage supporters, partners and care workers in the work of the charity. 

You will have experience delivering marketing campaigns and organising events, and you will enjoy bringing ideas to life from concept through to delivery. Whether coordinating a fundraising event, supporting a conference presence or helping to deliver a national campaign, you will be comfortable managing multiple projects and ensuring everything runs smoothly. 

You should be confident using a range of marketing channels including social media, email marketing and websites, and be willing to try new approaches to help raise awareness and grow engagement. You will be organised and detail-focused, able to manage event logistics, coordinate suppliers and venues, and ensure a positive experience for everyone involved. 

You will be a proactive self-starter who can work independently while also being a strong team player. Experience in marketing, events or fundraising is essential, and knowledge of the health and social care sector would be an advantage. 

Above all, you will be enthusiastic about the charity’s mission and motivated to help us increase our reach and impact for care workers across the UK. 

Start Date: ASAP

Healthwatch Brent, Westminster and RBKC

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. During 2026/27 these services are preparing for transition while continuing to build on their legacy.

Healthwatch’s remit covers all publicly funded health and social care services for adults and children.

Healthwatch Brent, Healthwatch Westminster and Healthwatch Kensington & Chelsea are three of 152 local Healthwatch organisations. The Advocacy Project Hosts three services. We’re building on the important work that’s been done to date,  planning for the future while bringing new insights from the voices of seldom heard and hard to hear groups.

About the role

Are you an accomplished Health and Social care manager looking for a new exciting challenge?  Are you adept at managing teams and services through change? Passionate about the role of independent voice and the value of lived experience in the NHS?  The Healthwatch senior manager role is for you.

As Healthwatch senior manager for The Advocacy Project you will play a central role in shaping the strategic and operational management of our Healthwatch services. This includes direct support to Healthwatch managers in Westminster, Kensington & Chelsea, and Brent, ensuring that the services are inclusive, effective, and of high quality.

Key responsibilities

• To Provide strategic management for effective, inclusive and high quality local Healthwatch.
• Supporting the 3 advisory boards to be at their most effective during this period.
• Working with the CEO to engage with the ICB and other stakeholders to plan for next steps
• Make sure the work of HW Westminster (HWW), HW Kensington & Chelsea (HWRBKC) and HW Brent (HWB) conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project (as host organisation) and the local authorities.
• Line management of HW managers in each borough.
• Provide leadership to make sure the patient and public voice is heard across health, social care, in a continuously changing external environment.
• Working with managers in each borough, make sure HWB, HWW and HWRBKC involve the local community, particularly seldom heard groups, in influencing local and national policy and are responsive and sensitive to the needs of community groups with protected characteristics.
• Be available to represent The Advocacy project, HWB, HWW and HWRBKC at all strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.
• Support local managers to develop the services to respond to emerging trends and needs, while keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.
• Develop effective partnerships with key staff in health and social care services.
• Work with local managers in each borough to ensure all projects are informed and influenced by local communities and strategic partners.
• Support the effective planning and resourcing of project work, working to Healthwatch England best practice guidance.
• Ensure that project plans and intended outcomes are clearly communicated to key stakeholders.
• Work with the shared Insight and Outcomes Analyst to make sure quality systems are effective and used to demonstrate the Healthwatch service is achieving outcomes and impact,and meeting key performance indicators.
• Ensure that lived experience and service user involvement is embedded in all evaluation.
• Provide reports to key stakeholders, including The Advocacy Project Trustees,  Commissioners, Advisory Boards, Health and Wellbeing Boards and Healthwatch England demonstrating our impact.
• dentify funding opportunities and work with The Head of Business Development to support funding bids.
• Work with the borough Communications leads to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.
• Keep up to date with current trends in health policy, service provision, current practice and matters concerning people as citizens, by reading, attending courses and networking.

General responsibilities

• Participate in team meetings, training and organisational development.
• Contribute to monitoring reports.
• Keep to our policies, including health & safety, safeguarding and risk regulations.
• Work to our mission, vision, and values.
• Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification

Essential

• Excellent knowledge of and experience of working at a high strategic level with the health and social care system and the voluntary and community sector, in particular Healthwatch.
• Thorough understanding of user engagement, community development, user involvement, and co-production principles and practice.
• Comfortable and capable of engaging with senior leaders in Health and Social Care both on a one-to-one basis and at strategic meetings such as scrutiny boards.
• Experience of managing through periods of change and uncertainty
• Experience working with diverse communities and tackling discrimination and inequality.
• Relevant experience in project delivery and evaluation, including data gathering and analysis, or training in research methods, statistics, or data analysis.
• Significant leadership or line Management experience including managing, developing and motivating a staff team.
• Experience in contract management and compliance.
• Excellent communication (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues, and local residents.  
• Excellent organizational skills; ability to work on own initiative and plan and prioritize own workload.
• Experience managing a budget.
• Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.
• Willingness to attend further training as appropriate and to adopt new procedures.
• Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values.

Desirable

• Experience working with volunteer boards and high caliber volunteers.
• Evidence of ongoing personal development and training related to the role.
• Detailed knowledge of NHS systems
• Understanding the public health challenges in Westminster, RBKC, and Brent.
• Experience working with senior managers in public sector bodies.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

About the organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support.  Services include advocacy, emotional and practical support, one-to-one counselling and group work.

Job Ref: 206

Hours:  14 hours per week including 1 evening per week

Salary: [£12,600 – £14,000 (FTE £31,500 - £35,000 depending on experience

Team: East London Rape Crisis Therapeutic Team

Location:  East London (Current office locations include Islington, Dagenham Heathway and Waltham Forest. We have      further satellite counselling hubs across East London. We offer a hybrid working approach combined of office, outreach and home working)

Term: This post is funded until March 2028

Cvs will not be accepted

This  post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

We are currently offering a rewarding opportunity within our Carer Assessment Service, who are responsible for carrying out Statutory and Preventative Carer Assessments across West Sussex, and specifically to visit carers living in the Mid Sussex area.

As a Carer Wellbeing Assessor, you will use your knowledge and/or experience of assessments, your working knowledge and/or lived experience of health and social care, and your excellent communication and interpersonal skills to to carry out Carer Assessments under the Care Act 2014. You will provide access to the most appropriate and proportionate support to meet the identified need(s).
This is a home-based role with occasional travel across West Sussex for meetings and home visits.
While work is countywide, a base in the Mid Sussex area is preferred, as much of the work and any occasional home visits will be concentrated in this part of the county.

Key Responsibilities

•  Provide statutory and preventative assessments via face-to-face, online, and telephone channels for adults caring for a relative or friend who cannot manage without their help.
•  Accurately record all interventions on CSWS Client Record Management System and WSCC MOSAIC, ensuring decisions are evidenced and actions documented for timely reporting.
•  Use outcome-based tools to support carers in creating personal plans and demonstrate impact through Carer Star reviews, surveys, case studies, and feedback.
•  Work collaboratively with Health, Social Care, and Voluntary Sector partners, and liaise closely with Adult Social Care colleagues to promote the Carer Assessment Service.
•  Champion the principles of Think Carer across networks, proactively identifying carers through outreach, community engagement, and partnership working.
For a full list of responsibilities, please refer to the Job Description in the attached Recruitment Pack.
 

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Interview Date: 13 /14 April 2026 (or as agreed).
Please note that we may begin interviews as soon as a strong application is received, so this vacancy could close earlier than advertised if the right candidate is found.

Job Title:                       Community Coordinator 
 

Reporting To:               Regional Manager 
 

Salary Range:               £25,000 Per Annum
 

Contract Type:           Full Time, 12 month Fixed Term 
 

Location:                      Field Based role covering Yorkshire, Licolnshire, Humberside 
 

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm                     
 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  
 

Duties & Responsibilities 

• Annual and on-going charity account management  

• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 

• Strong skills in relationship management and networking for programme development 

• Compliance and safety of charity food use 

• Community engagement  

• Operational support and data reporting for performance improvement 

• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 

• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication