Jobs in East of england

Are you a marketing professional who is passionate about turning data into actionable insights?
We’re looking for a Customer Insight Officer, who will conduct qualitative and quantitative market research to understand the motivations, behaviours and needs of our customers.

What does this role do?
As Customer Insight Officer, you will:

• design and execute mixed method research projects, from quantitative surveys to focus groups, you’ll delve into our customer base to understand their behaviours,
• combine this research with existing data from internal and external sources, to pull together clear narratives that help us understand our customers,
• present insights to key stakeholders, distilling complex data into concise, actionable insights, that drive decision-making,
• use this data to contribute to the development of customer personas and journeys, working closely with colleagues in the Customer Journey team,
• support the management of our brand tracker.

Interviews for this role are provisionally scheduled for week commencing 10th August 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some experience in a consumer, audience or market research role, with strong analytical and interpretative skills to draw significant insights from data. You’ll need some experience across qualitative and quantitative methods, such as running focus groups, or software and analytics tools. You’ll need experience of managing research projects from planning to execution, and we're particularly interested in hearing from candidates who have training or experience in trauma-informed research practice.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Every great healthcare service starts with a clean, safe, and welcoming environment. We're looking for a dependable and hardworking Evening Cleaner to join our West London team, helping us maintain the highest standards of cleanliness across our clinical and office spaces.

Hours: 15 hours per week
Shift Pattern: Monday to Friday, 5:00pm – 8:00pm

Why Join MSI Reproductive Choices UK?

As part of our team, you'll play an important role in supporting the delivery of high-quality healthcare by ensuring our centre is clean, hygienic, and ready for the next day. In return, you'll receive a range of fantastic benefits, including:

��‍��‍�� Supportive, family-friendly benefits to help balance life and work

�� Generous pension with up to 5% employer contribution through Aviva

�� Extra day off for your birthday plus long-service recognition rewards

��️ Access to thousands of discounts via Blue Light Card

➕ Even more great benefits to discover when you join us

What You'll Be Doing

Working independently during the evening, you will play an important role in maintaining exceptional cleaning standards across our centre. Your responsibilities will include cleaning and sanitising clinical rooms, offices and communal areas, following strict infection prevention and control procedures, and ensuring all areas remain clean, tidy and well presented. You'll use cleaning equipment and materials safely, report any maintenance or health and safety concerns, and help create a welcoming, safe and professional environment for both colleagues and clients. Training for the role will be during the day to ensure you are fully supported when joining as a Cleaner.

About You

We're looking for someone who:

• Takes pride in delivering high standards of cleanliness
• Is reliable, organised and able to work independently
• Has excellent attention to detail
• Understands the importance of confidentiality within a healthcare environment
• Previous cleaning experience is desirable, although full training will be provided

⌚ Hours: Full-time (37.5 hours per week) | Shifts between Monday–Saturday, 8:00am–4:00pm
�� No late nights or Sunday working

Ready for a role that fits around your life while still making a meaningful impact? If you’re a Registered Nurse looking for greater flexibility, supportive colleagues, and the chance to grow, this opportunity in Buckhurst Hill could be exactly what you’ve been looking for. We’d love to hear from qualified Adult Nurses or Midwives holding a current NMC registration, who are passionate about delivering respectful, person-focused care and supporting individuals to make informed choices. We are not currently accepting applications from Newly Qualified Nurses.

You’ll receive comprehensive training to provide safe, compassionate abortion care as well as a broader range of reproductive health services, including early medical and surgical procedures and contraceptive support. As you build confidence in the role, you’ll have the opportunity to work more independently across community sites in Southend, Stratford, Dagenham, Romford, and Colchester, with full competency typically reached within 6–12 months.

�� What Makes This Role Stand Out

Join a welcoming and inclusive team where collaboration and support come naturally, while enjoying a consistent daytime schedule that leaves your evenings and most weekends free. You’ll benefit from practical training and structured development to help you feel confident in your role, with ongoing support to grow your clinical skills in a forward-thinking, patient-centred environment.

 Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

�� Contract Type: Full-Time, 37.5 hours. No evening, night shifts or bank holidays and the occasional Saturday

Looking for a role where organisation, client service, and compassion come together? Join our team and play an important role in supporting people accessing essential reproductive services.

As a Client Care Coordinator, you'll be at the centre of our Regional Treatment Centre, helping to create a positive and professional experience for every client. From managing appointments and handling confidential information to answering enquiries and supporting the smooth day-to-day running of the service, you'll be a trusted first point of contact for those who need us.

We're looking for someone with experience in customer service, reception, or a similar role who enjoys working with people and can confidently manage multiple priorities. You'll be highly organised, adaptable, and able to communicate with empathy and professionalism, even in a busy environment.

Flexibility and ability to travel is essential, as occasional travel to our Chesham or Reading sites may be required to provide support during periods of absence. In return, you'll benefit from free parking at all locations, reimbursement for travel outside the Oxford centre, opportunities to develop new skills through additional organisational responsibilities, and the chance to build a rewarding career within a supportive and inclusive team.

This is more than an administration role, it's an opportunity to contribute to a service that makes a real difference to people's lives every day. If you're ready to bring your organisational skills, positive attitude, and commitment to excellent client care to a role with genuine purpose, we'd love to hear from you.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

�� Contract: Permanent
⌚ Hours: 37.5 hours per week (includes Saturday rotation with a day off in the week)

If you're an experienced Registered Nurse or Midwife looking to develop specialist skills while providing exceptional client care, we'd love to welcome you to our South London team.

At MSI Reproductive Choices UK, you'll support people through some of life's most personal decisions, delivering safe, compassionate abortion and contraception care in an environment built on trust, dignity and respect. Every interaction is an opportunity to empower clients with the information, reassurance and support they need.

A role that helps you grow

No two days are the same. You'll provide high-quality care throughout the client journey, working collaboratively with colleagues to deliver outstanding clinical outcomes while ensuring every client feels heard, respected and supported. Joining our South London centre means becoming part of an experienced multidisciplinary team that's committed to helping you succeed.

More than just your next job

This is an opportunity to build a long-term career with an organisation that genuinely invests in its people. As part of your development, you'll have the opportunity to gain specialist skills including:

• Ultrasound scanning.
• Implant and coil fitting.
• Ongoing clinical mentoring and professional development.
• Experience within a specialist area of healthcare.
• Clear progression opportunities across our national organisation.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Is this the right role for you?

We're looking for a Registered Nurse or Registered Midwife with an active NMC registration who is passionate about delivering person-centred care. The South London centre are not currently accepting applications from Newly Qualified Nurses or Midwives.

You'll enjoy working as part of a supportive multidisciplinary team, communicate confidently with clients and colleagues, and be committed to delivering safe, compassionate and evidence-based healthcare.

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

�� Location: UK (Remote with occasional travel)
�� Salary: Rest of UK - £20,012.14 London - £22,013.42
�� Hours: 21 hours per week

Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.

MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.

This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.

The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.

Why Join Us? ��

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

�� Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

�� Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

�� Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

�� Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Key Responsibilities

• Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
• Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
• Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
• Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
• Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
• Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
• Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
• Governance Reporting: Prepare reports and information for governance groups and organisational committees.
• Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
• Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
• Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.

Skills & Experience

• Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
• Experience supporting or managing medico-legal claims.
• Strong understanding of information governance, data protection, and disclosure processes.
• Ability to conduct thorough investigations and present balanced, evidence-based findings.
• Excellent written and verbal communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
• Strong stakeholder management and influencing skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Proficient in Microsoft 365 applications and case management systems.
• Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
• Understanding of NHS governance or patient safety frameworks would be beneficial.

Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.

Contract: Permanent​

Hours: 28 hours (must include Thursdays)​

Location: London​

Starting Salary:  £51,817 – 60,108 (28 hours £41,454 - £48,086)​

Closing Date: ​23 August 2026​

Expected Date of Interviews: w/k 7 September 2026​

Job Ref: VA799​

Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to marginalised groups in a community setting?​

We have an exciting opportunity for a Clinical/Counselling Psychologist to work with an innovative and friendly multidisciplinary team at our London Centre, which is a purpose-built centre specifically designed for the treatment of torture survivors, with extensive indoor space and gardens.​

About the Role​

Our team of experienced clinicians offer a range of specialist therapy interventions, to survivors of torture and organised violence, on an individual and group therapy basis. The interventions equip survivors with the resolve to deal with the physical and psychological impacts of their experiences. Throughout the rehabilitative journey, we closely monitor the impact of the interventions as it relates to each survivor using specifically designed Outcome Tools, which in turn assist in ensuring that the survivors receive the best treatment possible.

​About You​

To be successful in this role you must be qualified in Clinical or Counselling Psychology, (you will be trained to doctorate level or an equivalent vocational level 7). If you are nearing the completion of your training in either discipline, we would still love to hear from you. You must have knowledge of at least one evidence-based approach to trauma therapy including trauma focused CBT, NET and EMDR, sufficient to be able to deploy this model clinically and determine appropriate intervention pathways. It is also essential that you are registered to practice as a psychologist with HCPC. Due to the psychological trauma experienced by our clients you must have up to date knowledge of relevant mental health and safeguarding legislation. Your role will include offering supervision to trainees.

In return, we offer a competitive package, with a generous 30-day (pro rata) annual leave entitlement,6% employer pension contribution (minimum 1% employee contribution), and flexible working opportunities.​

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.​

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £41,454 - £48,086.​

To view the Job Description and Person Specification, please kindly see the attached file. ​

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.​

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.​

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.​

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.​

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.)​

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.​

We reserve the right to close the vacancy early if we receive a high volume of applications.​

No agencies please.​

Hours: Up to 37.5 hours per week, including regular Saturdays, scheduled Sundays and bank holiday cover

Reports to: Commercial Retail Manager

Salary: c£32,000 dependent on experience

Closing Date: 31 August 2026. We encourage early applications, as we may close this vacancy before the closing date once an appointment has been made.

We are looking for a commercial and creative Senior Retail Manager to take full management of our Aylesford flagship shop in Hall Road, our largest shop and a much-loved local destination for pre-loved fashion, furniture, homeware, books, electricals and those one-off treasures customers love to discover. 

This is a brilliant opportunity for someone who enjoys the pace and variety of large format retail, loves bringing people together and wants their commercial skills to make a real difference to local hospice care.

About the Role

To lead and deliver the overall performance of a flagship Heart of Kent Hospice retail site; a large format store that is materially bigger and more complex than a standard hospice shop and which represents a meaningful share of total retail income. 

The Senior Retail Manager is accountable for the sales, profitability, people, stock, premises and day-to-day operation of the site. The postholder leads a multi-layered team of paid colleagues and a large volunteer workforce and is personally accountable for delivering demanding income targets while maintaining excellent customer service, compliance and presentation standards. 

Reporting to the Commercial Retail Manager the postholder plays an important role in promoting the Heart of Kent Hospice brand within the local community and in delivering the hospice's retail strategy on the ground at site level. 

About You

Essential Skills and Experience:

• Significant retail management experience with responsibility for achieving challenging sales and income targets.
• Experience managing a large-format, multi-department or similarly complex retail operation.
• Strong visual merchandising and store presentation skills that have driven sales and customer engagement.
• Ability to create events, promotions and seasonal displays that increase footfall and revenue.
• Excellent customer service skills, including handling complaints and leading by example.
• Strong commercial awareness and sound business decision-making.
• Ability to identify high-value, branded, designer, vintage or specialist donated items and maximise sales opportunities.
• Experience managing teams of paid staff and volunteers, including direct line management responsibility.
• Proven performance management skills, including addressing conduct, capability and underperformance issues.
• Experience analysing sales and performance data using EPOS systems and reporting tools.
• Experience managing budgets, cash handling and financial controls.
• Good understanding of health and safety requirements within a retail environment.
• Excellent communication, organisation and leadership skills.

Desirable:

• Charity retail experience and knowledge of Gift Aid.
• Experience within furniture, homeware or large-format retail environments.
• Experience identifying products suitable for online sales channels such as eBay, Vinted or Depop.
• Experience recruiting and managing large volunteer teams.
• Knowledge of the local community and charity sector.

We're Looking for Someone Who:

• Is passionate about supporting the hospice's mission and values through retail success.
• Lives our values: I Own, I Care, I Learn, I Improve.
• Leads by example and enjoys being visible on the shop floor.
• Is creative, energetic and customer-focused.
• Balances commercial performance with excellent volunteer and customer experiences.
• Is organised, resilient and adaptable.
• Enjoys building community connections and representing the Hospice locally.
• Works collaboratively with colleagues across retail, e-commerce and support functions.

To apply, please complete our online application form. For a full job description or an informal discussion about the role, contact [email protected] or call 01622 792200 ext. 254.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Director of Services at Solace Women's Aid.y and shape the future of our services. 

Reporting directly to the CEO, you will provide strategic and operational leadership for a diverse portfolio of services. You'll lead a highly experienced senior management team, ensuring our services continue to deliver outstanding, survivor-centred support while driving innovation, quality, financial sustainability, and continuous improvement. 

We're looking for an inspiring and values-led senior leader with experience of leading complex services at executive or director level. You'll have a strong track record of developing high-performing teams, building influential partnerships with commissioners and stakeholders, managing significant budgets and risk, and using data and insight to improve outcomes. Most importantly, you'll share our commitment to feminist, trauma-informed and anti-racist practice, ensuring survivors remain at the heart of everything we do. 

Why join Solace?

Alongside the opportunity to shape services that change lives every day, we offer:

• The opportunity to influence the future of VAWG services at a strategic and national level

• A collaborative, supportive and ambitious Executive Leadership Team 

• A strong commitment to equity, diversity, inclusion, and anti-racist practice 

• Flexible working 

• 25-30 days annual leave plus bank holidays 

• Enhanced family-friendly benefits and generous pension 

• Two paid wellbeing days each year

• Comprehensive wellbeing support including clinical supervision, counselling and yoga 

• Cycle to Work scheme

• Blue Light Card, employee discounts, and active staff inclusion networks. 

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

While we are proud of the diversity of our organisation, we recognise that Women of Colour remain underrepresented within our Executive and Senior Leadership Teams. Increasing representation at senior levels is an important part of our commitment to becoming a more inclusive and anti-racist organisation. We therefore strongly encourage applications from women of colour for this role.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Data Management Officer
Salary: £17.90p/h (£35,000 per annum)
Location: Hybrid (Perth/Aberdeen) or Home-Based
Contract: Full Time, temporary contract up to 6 months
Reports to: Data & Insights Manager

Prospectus are excited to be supporting our client in their search for a Data Management Officer to join them on a temporary basis to help them through a period of change. SCAA plays a vital role in delivering pre-hospital emergency care across Scotland, and the Data Management Officer will play a crucial role in helping to ensure their supporter data, systems and insights are delivering maximum impact. This position offers £17.90 per hour, and is a full-time, temporary position for up to 6 months.

You will be an experienced Data Management Officer, combining technical expertise with a collaborative approach and a genuine passion for using data to support charitable impact. You’ll be confident managing and developing CRM systems – ideally DonorFlex – ensuring data accuracy, integrity and accessibility. You’ll bring experience managing large datasets, with the ability to use data visualisation tools, and a solid understanding of fundraising data and compliance. You will be confident building relationships with key stakeholders and producing high-quality reporting that supports informed decision making. You’ll also be confident mapping and formalising processes to ensure the continuity, integrity and relevance of the data being processed and stored. You'll be the go-to person for CRM support, data governance and process improvement, helping colleagues use data effectively while ensuring compliance with GDPR and fundraising best practice.

Key Responsibilities

• Manage and develop the charity's CRM system, ensuring data quality, integrity and effective system performance through data cleansing, imports, integrations and process improvements.
• Maintain data structures, workflows, documentation and governance processes to support efficient and compliant operations.
• Provide CRM support and training to colleagues, working with software providers and third parties to resolve issues and optimise system use.
• Manage fundraising and lottery data imports, ensuring accurate income recording and reconciliation.
• Deliver audience selections, reports and dashboards to support fundraising, marketing, KPI tracking and organisational decision-making.
• Analyse supporter and campaign data to identify opportunities for donor acquisition, retention and growth.
• Ensure compliance with GDPR, supporter preferences, Gift Aid requirements and data-related financial reporting.
• Work closely with Fundraising, Marketing and Finance teams to support audience segmentation, campaign performance and reporting.

• Provide ongoing guidance and support to CRM users across the organisation, promoting best practice in data management.
• Identify and implement improvements to systems, processes and reporting, contributing to wider data and insights projects.

To Apply:

• Please apply via the application link, this ensures that your application will be reviewed and processed by our consultant, and that you received updates regarding the status of your application.
• Please submit your CV

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you require assistance with your application, please contact Shannon Sanderson, the lead consultant for this role. Please note that applications and CVs sent directly by email cannot be accepted and must be submitted through the application link to ensure they are properly recorded and considered.

We're seeking a proactive and insight-driven fundraiser with experience in charity e-commerce (Online Shop). You'll be confident delivering multi-channel campaigns, using data to inform decisions and improving supporter journeys to achieve growth. Experience of Regular Giving, Lottery and building customer journeys would be advantageous.

As the Senior Supporter Development Officer (Trading & Gaming) you will lead the development and delivery of Brooke's online Trading (Shop), Regular Giving NPD and Lottery programmes, creating supporter-centric journeys that increase engagement, retention and income.

Leading on the growth of our Trading portfolio, you will help transform the Brooke Shop into a year-round engagement and income channel through effective product development, supporter journeys and campaign activity. You will Develop and deliver stewardship and engagement programmes for Regular Giving and Lottery supporters, ensuring positive supporter experiences that increase retention and lifetime value and drive insight-led improvements and innovation, using data, testing and audience understanding to optimise performance, improve supporter journeys and identify new opportunities for growth.

You’ll work closely with colleagues across Supporter Acquisition, Supporter Journeys, Data & Insight, Finance and external suppliers to deliver effective supporter experiences and achieve ambitious income growth targets.

Brooke works across Africa, Asia and Latin America to transform the lives of working animals and the people who depend on them. With a new global strategy and ambitious plans for growth, our vision is a world in which working horses, donkeys and mules are free from suffering. Our mission is to relieve their immediate suffering and create lasting change by working alongside people, communities and organisations.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, particularly global majority candidates, candidates from a social mobility background, disabled and neurodiverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.

We know that women and global majority candidates are often less likely to apply for a role if they feel they do not meet every criterion in the job description. If you meet most of the criteria, we would love to hear from you.

We offer a variety of flexible working options to support our staff and help ensure our working practices are as inclusive as possible.

Closing date:

We will be interviewing on a rolling basis as we receive applications. We will close this vacancy once a successful applicant is hired.

Role Overview
The Talent Set are delighted to partner with an amazing community focused charity on a fantastic Communications Executive role. This is an exciting opportunity for a dedicated professional to develop and deliver impactful communication strategies that engage audiences and enhance the organisation's reputation. The successful candidate will contribute to diverse projects across various channels.

Key Responsibilities

• Develop clear and compelling content for a range of communication channels, including digital, print, and social media.
• Support the planning and execution of internal and external communication campaigns.
• Assist with the organisation of events, initiatives, and stakeholder engagement activities.
• Monitor, evaluate, and report on the effectiveness of communication activities.
• Collaborate with colleagues and stakeholders to ensure consistent messaging aligned with organisational goals.
• Manage media enquiries and support the organisation’s media relations.
• Maintain up-to-date media contacts and assist with media coverage tracking.

Person Specification

• Proven experience in communications, media, or public relations.
• Excellent written and verbal communication skills with an ability to tailor messaging for diverse audiences.
• Strong organisational skills and ability to manage multiple priorities effectively.
• Good judgement and interpersonal skills, with an aptitude for working collaboratively.
• Proficiency in digital platforms and social media management tools.
• Ability to adapt quickly to changing demands and work independently.

What’s on Offer
Salary: £30,000 - £35,000

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Supporter Engagement Manager

Role Overview
The Talent Set are delighted to partner with an amazing charity on a fantastic Supporter Engagement Manager role. This position involves developing and delivering programmes that foster meaningful supporter relationships, driving engagement and loyalty to support the organisation’s mission.

Key Responsibilities

• Design and implement supporter engagement strategies that enhance participation and reinforce the organisation’s values.
• Develop compelling communications and initiatives to motivate supporters and encourage ongoing involvement.
• Monitor and evaluate engagement levels, using insights to optimise strategies and increase supporter satisfaction.
• Collaborate with internal teams to ensure campaigns align with organisational goals and branding.
• Organise events and activities that strengthen supporter communities and improve retention.
• Maintain accurate records of supporter interactions and engagement metrics to inform future efforts.

Person Specification

• Proven experience in supporter or donor engagement, relationship management, or similar roles within the charitable or non-profit sector.
• Excellent communication skills, with the ability to tailor messaging for diverse audiences.
• Strong organisational skills, capable of managing multiple projects and deadlines simultaneously.
• Analytical mindset, comfortable interpreting data to inform engagement strategies.
• Ability to work collaboratively across teams and build positive relationships internally and externally.
• Self-motivated, with a proactive approach to developing innovative supporter engagement approaches.

What’s on Offer
Salary: £35,500 - £39,587

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.