Hybrid jobs

We're seeking a proactive and insight-driven fundraiser with experience in charity e-commerce (Online Shop). You'll be confident delivering multi-channel campaigns, using data to inform decisions and improving supporter journeys to achieve growth. Experience of Regular Giving, Lottery and building customer journeys would be advantageous.

As the Senior Supporter Development Officer (Trading & Gaming) you will lead the development and delivery of Brooke's online Trading (Shop), Regular Giving NPD and Lottery programmes, creating supporter-centric journeys that increase engagement, retention and income.

Leading on the growth of our Trading portfolio, you will help transform the Brooke Shop into a year-round engagement and income channel through effective product development, supporter journeys and campaign activity. You will Develop and deliver stewardship and engagement programmes for Regular Giving and Lottery supporters, ensuring positive supporter experiences that increase retention and lifetime value and drive insight-led improvements and innovation, using data, testing and audience understanding to optimise performance, improve supporter journeys and identify new opportunities for growth.

You’ll work closely with colleagues across Supporter Acquisition, Supporter Journeys, Data & Insight, Finance and external suppliers to deliver effective supporter experiences and achieve ambitious income growth targets.

Brooke works across Africa, Asia and Latin America to transform the lives of working animals and the people who depend on them. With a new global strategy and ambitious plans for growth, our vision is a world in which working horses, donkeys and mules are free from suffering. Our mission is to relieve their immediate suffering and create lasting change by working alongside people, communities and organisations.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, particularly global majority candidates, candidates from a social mobility background, disabled and neurodiverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.

We know that women and global majority candidates are often less likely to apply for a role if they feel they do not meet every criterion in the job description. If you meet most of the criteria, we would love to hear from you.

We offer a variety of flexible working options to support our staff and help ensure our working practices are as inclusive as possible.

Closing date:

We will be interviewing on a rolling basis as we receive applications. We will close this vacancy once a successful applicant is hired.

Supporter Engagement Manager

Role Overview
The Talent Set are delighted to partner with an amazing charity on a fantastic Supporter Engagement Manager role. This position involves developing and delivering programmes that foster meaningful supporter relationships, driving engagement and loyalty to support the organisation’s mission.

Key Responsibilities

• Design and implement supporter engagement strategies that enhance participation and reinforce the organisation’s values.
• Develop compelling communications and initiatives to motivate supporters and encourage ongoing involvement.
• Monitor and evaluate engagement levels, using insights to optimise strategies and increase supporter satisfaction.
• Collaborate with internal teams to ensure campaigns align with organisational goals and branding.
• Organise events and activities that strengthen supporter communities and improve retention.
• Maintain accurate records of supporter interactions and engagement metrics to inform future efforts.

Person Specification

• Proven experience in supporter or donor engagement, relationship management, or similar roles within the charitable or non-profit sector.
• Excellent communication skills, with the ability to tailor messaging for diverse audiences.
• Strong organisational skills, capable of managing multiple projects and deadlines simultaneously.
• Analytical mindset, comfortable interpreting data to inform engagement strategies.
• Ability to work collaboratively across teams and build positive relationships internally and externally.
• Self-motivated, with a proactive approach to developing innovative supporter engagement approaches.

What’s on Offer
Salary: £35,500 - £39,587

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Senior Voids Surveyor
Home Counties | Up to £62,000 
Goodman Masson is proud to be partnering with a housing association to recruit a Senior Voids Surveyor
This is a fantastic opportunity for an experienced surveying professional to take a lead role in the effective management and delivery of the organisation's voids service. You will be responsible for ensuring properties are assessed, works are appropriately specified and homes are returned to a safe, compliant and lettable standard in a timely and cost-effective way.

As Senior Voids Surveyor, you will provide technical surveying expertise across the organisation's void properties, overseeing works from initial inspection and specification through to completion and handover.
You will be responsible for ensuring void works are delivered to a high standard, within agreed timescales and budgets, while identifying opportunities to improve performance, reduce turnaround times and deliver value for money.

The Role 

• Undertaking detailed surveys and inspections of void properties, identifying required works and potential risks.
• Preparing specifications, schedules of work and cost estimates for void works.
• Managing and monitoring contractors to ensure works are delivered within agreed timescales, budgets and quality standards.
• Undertaking post-inspections and quality checks to ensure works have been completed in line with specification.
• Providing technical advice on complex voids, property condition and repair requirements.
• Supporting the effective management of void expenditure and ensuring value for money.
• Working collaboratively with housing, lettings, repairs and asset management teams to minimise void turnaround times.
• Ensuring works comply with relevant legislation, health and safety requirements and housing standards.
• Identifying opportunities to improve void processes, performance and customer outcomes.
• Supporting the monitoring and reporting of void performance, costs and key performance indicators.

About You
You will be an experienced surveyor with a strong background in social housing and a detailed understanding of voids, repairs and property maintenance.

• Relevant surveying, construction or property-related qualifications is essential.
• Experience working within a housing association, local authority or similar social housing environment.
• Strong experience of managing void properties, empty homes or responsive repairs.
• A sound understanding of building construction, property maintenance and diagnosing defects.
• Experience producing specifications, schedules of work and cost estimates.
• Experience managing and monitoring contractors and ensuring works are delivered to the required standards.
• Strong knowledge of relevant health and safety, housing and building regulations.
• Good commercial awareness, with experience managing budgets and delivering value for money.
• Excellent communication and stakeholder management skills.
• The ability to manage competing priorities and work effectively across a large property patch
• A proactive approach to identifying improvements and driving better service performance.

Apply
If you're an ambitious maintenance professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact  

Building Surveyor - Legal Disrepair 
North West London | Up to £56,000
Goodman Masson is proud to be partnering with a housing association to recruit a Legal Disrepair Building Surveyor 
This is an excellent opportunity for an experienced Building Surveyor to play a key role in managing and resolving legal disrepair cases, providing technical expertise and ensuring the organisation meets its legal and regulatory responsibilities.

As a Building Surveyor, you will be responsible for investigating complex property condition issues, providing technical advice and overseeing remedial works to ensure homes are safe, compliant and maintained to the required standards. The role will involve working closely with legal teams, housing colleagues, contractors and residents to achieve timely and effective resolutions. You will undertake detailed property inspections, identify defects and determine appropriate remedial works, providing clear technical recommendations and specifications. You will also oversee the delivery of works, ensuring they are completed to a high standard and within agreed timescales.

The Role

• Undertaking detailed inspections and surveys of properties subject to legal disrepair claims.
• Identifying defects, determining their causes and recommending appropriate remedial action.
• Preparing detailed reports, schedules of work, specifications and cost estimates.
• Providing technical advice and evidence to support the effective management and resolution of disrepair cases.
• Working closely with internal legal teams, housing colleagues and external solicitors to progress cases.
• Managing and monitoring contractors to ensure remedial works are completed within agreed timescales and to the required standard.
• Undertaking post-inspections to verify that works have been completed satisfactorily.
• Ensuring all works comply with relevant legislation, health and safety requirements, housing standards and organisational policies.
• Supporting the effective management of complex and high-risk cases, escalating issues where appropriate.
• Monitoring expenditure associated with disrepair works and ensuring value for money.
• Identifying recurring property defects and trends, using insight to support wider asset management and investment planning.
• Contributing to improvements in disrepair processes, procedures and performance.
• Maintaining accurate records and ensuring all case information and technical documentation is kept up to date.

About You 

• A relevant Building Surveying or construction-related qualification is essential, ideally with professional membership of a recognised surveying body
• Significant experience working within a housing association, local authority or similar social housing environment.
• Strong experience in building surveying, property maintenance and diagnosing building defects.
• Experience managing or investigating legal disrepair cases and working alongside legal professionals.
• A detailed understanding of building construction, defects and appropriate remedial solutions.
• Experience preparing specifications, schedules of work, technical reports and cost estimates.
• Knowledge of relevant housing legislation, building regulations, health and safety requirements and housing standards.
• Experience managing contractors and overseeing remedial works through to completion.
• Strong written and verbal communication skills, with the ability to produce clear and accurate technical reports.
• Excellent stakeholder management skills, with the confidence to work with residents, solicitors, contractors and internal teams.
• Strong organisational skills and the ability to manage a varied caseload and competing priorities.
• Good commercial awareness and an understanding of delivering value for money.
• A proactive approach to identifying recurring issues and supporting improvements to property condition and service delivery.

Apply
If you're an ambitious surveying professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact  

Lead one of the world's oldest and most influential human rights organisations

Chief Executive

Salary: £93,600 per annum
London | Hybrid working

Our client is one of the world's oldest human rights organisations. For almost 200 years, it has worked to end slavery in all its forms, partnering with survivors, civil society, governments and businesses to influence laws, policy and practice that create lasting systemic change.

As our client enters an exciting new chapter, they are seeking an exceptional Chief Executive to lead the organisation through its next phase of impact.

This is a rare opportunity to lead an internationally respected organisation at a pivotal point in its journey. With a renewed strategic direction, a committed Board and an experienced senior leadership team, the successful candidate will build on strong foundations to strengthen organisational capability, foster a high-performing culture and maximise the organisation's impact in an increasingly complex global environment.

Working closely with the Board, staff, partners and supporters, you will provide strategic, financial and organisational leadership while acting as a compelling ambassador for the organisation. You will build trusted relationships across government, philanthropy, civil society and business, ensuring the organisation continues to influence policy, practice and public understanding of modern slavery.

We are interested in hearing from leaders who bring:

• Significant executive leadership experience, with responsibility for organisational strategy, people, finance and fundraising.
• A track record of leading organisational development, building high-performing teams and leading positive cultural change.
• The ability to build trusted relationships, influence senior stakeholders and represent an organisation with credibility and impact.
• Experience of securing sustainable income and developing strong funding partnerships.
• Strong financial and strategic judgement, balancing long-term ambition with effective operational delivery.
• A commitment to the organisation's mission and the leadership qualities to inspire people, build confidence and deliver lasting impact.

Whilst an understanding of the organisation's mission is important, our client is first and foremost seeking an exceptional organisational leader. Applications are welcomed from candidates both within and beyond the modern slavery sector who can demonstrate the leadership capability to guide the organisation through its next chapter.

This is an opportunity to lead an organisation with a remarkable history, work alongside exceptional colleagues and partners, and help shape a future where everyone can live free from slavery.

To find out more about the role and how to apply, please view the appointment brief located below the advert on the Prospectus website.

Recruitment Timetable

Deadline for applications: Sunday 23rd August
Prospectus interviews: Weeks commencing 17th August and 24th August
Engagement calls with the Interim CEO: 7th and 8th September
Board panel interviews (in person): Monday 14th September

UoGSU is a value-driven organisation. The work we do has the power to impact the real, lived experiences of our members - and how we do it is incredibly important. UoGSU exists to support its members to overcome the myriad challenges they face, so that they can love their time at the University of Gloucestershire. 

Students’ Unions are amazing membership organisations bringing together hundreds of students with shared and varied interests. The Student Activities & Communities Manager is a key role within UoGSU to support our members to feel a sense of belonging whilst at University.

Managing and leading a growing team this post will support the delivery of a range of engaging events and enable our various student groups to access a highquality service. This role holder will work across the SU to drive positive student engagement and deliver a sector leading experience for our member.

To all our members and stakeholders, we promise to be:

• Inclusive
• Democratic
• Courageous
• Sustainable 

To apply and see our full job pack, please visit our website. 

For an informal conversation, please visit our website. 

Key Details 
Closing Date: Sunday 23rd August 2026
Interview Date: w/c 31st August 2026
Start Date: ASAP - September 2026 or can be negotiated 

Applications are to be made by submitting a CV and supporting statement of no more than 2 pages. We advise that you look through the person specification in the job pack available on our website.

Candidates can arrange an informal conversation with Lou Fensome, Chief Operating Officer, in advance of submitting an application. To arrange an informal conversation, please contact find contact details in the job pack via our website. 

Key details

Position: Student Activities & Communities Manager

Responsible to: Chief Operating Officer

Location: Across all of the main University of Gloucestershire sites with an office space location in Gloucester and Cheltenham. Flexible working to be negotiated. 

Hours: 35 hours a week (full time)

Salary: £31,030

Main duties and responsibilities

Deliver high quality community events

• Lead on the delivery of our large-scale events including our Welcome events, our Varsity series and Student Awards
• Manage our SU crew volunteering programme which takes place in the early part of each academic year
• Have oversight of all student-led events ensuring we deliver innovative, bespoke and targeted activities for our members
• Ensuring delivery of a portfolio of SU-led events designed to maximise student engagement and experience
• Manage and support staff to lead and support student groups to produce engaging events to create a sense of community

Delivering excellent student groups

• Manage the creation of engagement plans with student led committees to increase engagement and support the development of groups in such a way to ensure their sustainability
• Manage the delivery of sporting and society activity across UoGSU
• Develop and deliver training and support for student volunteers who lead sports clubs, societies and other student groups within UoGSU
• Develop an inclusive and welcoming culture across all UoGSU student groups, supporting staff in the Student Communities Department to challenge negative cultures where they might arise
• Create and set annual departmental KPIs, monitoring these and reporting as required on the work of the Department
• Have oversight for member discipline and complaints within student groups contributing to an effective and fair process
• Support daily operations for the department where necessary

To view our full job pack and person specification, please visit our website.

Prospectus are delighted to be working with an international charity and supporting with the recruitment of a Communications Manager role.

This is a permanent, full-time opportunity offering a salary of £40,000 per annum. This role is available on a hybrid, in-office/remote basis. The organisation’s office is based in London.

Within this role, you will oversee the organisation's communications activity across digital and traditional channels, driving engagement through compelling content. You will coordinate publications, manage relationships with external suppliers, create engaging content across multiple channels, and support with media relations. You will also contribute to communications and fundraising strategy development.

To be successful, you will have extensive experience in a similar role and degree in a related field.

You will have a proven track record of producing visual and written content. You will be comfortable working with and developing audiovisual content. You will be confident translating complex information into content for a wide range of audiences. You will have experience using marketing automation systems, design platforms, and management of social media platforms.

You will have excellent communication skills and ability to work with a variety of different stakeholders. Highly organised and detail-oriented, you will bring a proactive approach, fresh ideas and a passion for delivering impactful communications.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact George Cook at Prospectus.
 

About the role

In this role you will have the chance to manage and deliver fundraising activity, with a particular focus on growing income from Individual Giving. From delivering a refresh of our Individual Giving programme, running events alongside our artistic programming to cultivating new relationships with Major Donors - you’ll play a vital role in sustaining and growing our impact. 

Alongside this, the Development Manager will also fundraise from Corporations, Trusts and Foundations line-manage the Development Coordinator and act as Secretary for our Development Committee.

This role is ideal for someone who's passionate about purposeful fundraising in the creative sector and can take the lead in a small ambitious team. A hands-on role which requires strong communication, organisational and leadership skills.

About Punchdrunk Enrichment

Punchdrunk Enrichment creates immersive theatre experiences for families, schools and communities. We are a values-led organisation and care about children and young people, artists of the future, and communities underserved by conventional cultural programmes. We attract national and international collaborators, and have previously taken our projects into schools, care homes, community theatres, warehouses and found spaces.

We devise immersive theatre productions and projects that have a powerful impact by placing people at the heart of an unforgettable journey. Through our adventurous, high-quality approach to storytelling we champion the imagination.

To find out more please visit our website.

Closing date: Mon 7th Sept 2026 10:00am

Help shape the future of a globally recognised university as Durham builds towards its bicentenary and an ambitious fundraising campaign.

Location: Durham / Hybrid - At least two days on campus

Applications close: 9 a.m. Monday 24th August 2026.

Who we are
Durham University is one of the world's leading universities, combining academic excellence, a distinctive collegiate community and a global network of more than 200,000 alumni and supporters.

As we approach our bicentenary in 2032, philanthropy will help us widen opportunity, support world-leading research, enrich student experience and invest in projects that benefit future generations through an ambitious fundraising campaign. The campaign will build on almost 200 years of achievement and create new opportunities for students, researchers and communities.

The Development and Alumni Relations Office sits at the centre of this work, building lifelong relationships with supporters and securing philanthropic investment.

About the role
This is a pivotal appointment at an important moment in Durham's fundraising journey.

The Head of Principal Giving will focus on developing and securing transformational philanthropic support from some of the University's most significant donors and prospects. Working closely with the Chief Development Officer, senior academic leaders, Campaign Board members and influential volunteers, you will help shape the next phase of principal giving at Durham.

You will manage a carefully selected portfolio of high-potential relationships, leading conversations that result in seven- and eight-figure gifts. Alongside securing major commitments, you will help strengthen Durham's principal giving capability, build a sustainable pipeline of future support and contribute to the success of the bicentenary campaign.

The role also offers the opportunity to engage with philanthropists and global networks across key international markets, including North America and Asia, helping to unlock new opportunities for investment in Durham's future.

What we are looking for
We are interested in experienced fundraising professionals who have secured significant philanthropic support and enjoy building long-term relationships with donors, colleagues and partners. You may already lead a major or principal giving programme within a university, or bring experience from another setting where you have worked with major philanthropists, family foundations, trusts, corporates or high-profile supporters.

You will be comfortable operating at a senior level, building credibility with influential stakeholders and translating complex ideas into compelling opportunities for support. You will be collaborative, thoughtful and motivated by the impact philanthropy can have on people's lives. You will enjoy working across a large organisation and bringing people together around shared ambitions.

If you are excited by helping to shape Durham's future through transformational giving, we would love to hear from you.

Please click on the link to be redirected to the Peridot Partners website, where you will find full details of the role and how to apply.

Applications for this role close at 9 a.m. Monday 24th August 2026

Coeliac UK is seeking an experienced, strategic and hands-on Head of Marketing to lead our marketing function and help drive audience growth, engagement and organisational impact.

Job Title: Head of Marketing
Contract Type: Permanent
Hours: Full-Time 35 hours per week.
Location: Head Office, High Wycombe (hybrid working available, minimum of 1 day in the office)
Salary: £57,828 per annum
Salary Band: Specialist (SP2.5) 
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received)

Reporting to the Chief Engagement Officer, you will develop and deliver our marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to our organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving our strategic objectives, while acting as the guardian of the Coeliac UK brand and ensuring excellence and consistency across every audience touchpoint.

Key Responsibilities:

• Develop and deliver Coeliac UK's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation.
• Own the marketing operating model, including campaign intake, editorial governance and prioritisation
• Act as guardian of the Coeliac UK brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation.
• Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels.
• Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement.
• Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required.
• Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness.

About You:

We are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have:

• Significant experience in a senior marketing leadership role.
• Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes.
• Strong experience of brand development, positioning and audience engagement.
• Experience leading multi-channel marketing across digital and offline channels.
• Experience leading and developing high-performing marketing teams.
• Strong understanding of CRM, audience segmentation, analytics and marketing performance.
• Experience managing marketing budgets and external suppliers.
• Proven ability to lead complex cross-organisational projects.
• Experience building effective relationships across multiple stakeholders.

About Coeliac UK:

Coeliac disease is a serious autoimmune condition that turns eating – one of life’s simplest pleasures – into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom – the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet.

For nearly 60 years, Coeliac UK has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don’t yet know they have it. We’re campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all.

Closing date: 11:59pm Sunday 23rd August 2026
First stage interviews: 2nd September

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Education Programme Manager
Contract: Fixed-term contract until April 2027
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £44,167 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 1 day working in the office.

The Vacancy

We are currently recruiting an Education Programme Manager to join us on a fixed-term contract until April 2027, with the possibility of a contract extension depending on funding. We are also open to secondments for this role.

This role will manage the delivery of programmes within the Education, Early years and Equalities team at the National Children’s Bureau, fulfilling funded programmes relevant to disabled children and young people and those with special educational needs, and supporting our role within the Council for Disabled Children.

The role will contribute to the work of the Education, Early Years and Equalities team through delivery of programme activities, support to relevant professional networks and development of training and policy. Specifically, the role holder will manage the delivery of our EYSEND programme and elements of our SEND Systems Transformation projects.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Applications close at 08:00am on Monday 24th August 2026.
Assessment and interviews to be conducted on Monday 7th September 2026.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Money Adviser

We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.

This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan.

We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation

Position: Money Adviser (Trainee positions also available)

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered)

Salary: £27,263 to £29,806 per annum pro rata (depending on experience)

Hours: Full-time (37 hours per week - some flexible working)

Contract: Permanent

Closing Date: 21st August 2026

About the Role

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service.

Main areas of responsibility include:

• Advice and Casework
• Social Policy
• Professional Development
• Administration

About You

The ideal candidates will have:

• Excellent communication skills, both written and verbal
• A non-judgemental, empathetic approach to people
• Strong IT and digital skills, with the ability to learn new systems quickly
• A commitment to working to performance targets and KPIs
• Good administration skills

Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training.

About the Organisation

Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.

This advice can help people find a way forward with their problems, whoever they are, whatever the problem.

What is on offer:

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for the team

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.

Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for two Young Women & Girls Advocates to join our Nest service team. The Nest service provides trauma informed, community-based support to young women and girls aged 14-25 at risk of entering or becoming entrenched in the Criminal Justice System.

Salary: £28,000- £32,000 pro rata

Location: Hammersmith, Finsbury Park and Stratford

Hours: 35 hours per week

Contract: Fixed Term until 30th September 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

In recognition of the distinct challenges facing young women and girls, Advance has joined Together Women to develop a specialist provision for young women and girls in the Nest programme.

The Nest Service is designed to enable young women and girls to escape harm and to thrive in their lives and aspirations, by supporting them to build confidence, self-esteem and resilience, manage their health and wellbeing and access and engage with other support services. In addition to dedicated advocacy support, they will be able to access a programme of prevention and awareness-raising groups and workshops run out of Advance Women’s Centres.

As an Advocate you will work one-to-one with each participant over an extended period. You will build trusted relationships and coordinate practical support across the areas that most affect young women’s stability and future prospects - including education, housing, health, employment and interaction with justice services.

About You:

To be successful as the Nest Advocate you will need the below experience and skills:

• A strong understanding of the challenges facing young women and girls, including the impacts of gang involvement, exploitation, mental health, domestic abuse and contact with the criminal justice system, and of the practical and emotional support needs specific to this group, including education, confidence and relationship-building.
• Knowledge of trauma informed, gendered approaches in supporting young women facing multiple forms of disadvantage.
• Current knowledge of legislation, guidance and regulations relating to safeguarding, child protection and Child Sexual Abuse and Exploitation (CSE).
• Experience of using motivational interviewing and coaching techniques with young women and girls, using a woman-centred approach to build trust and rapport.
• Experience of risk management, needs assessment, safety and support planning, particularly with young women and girls with complex/multiple needs.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 23rd August 2026
• Interviews are taking place on: w/c 24th August 2026

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme