Operation jobs

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This role will support Kinship to operate as an effective charity by ensuring effective day-to-day operations and seamless delivery of the People function at the charity.

You will bring your People leadership experience, attention to detail and excellent communication skills to the role. You will be structured in your approach to ensure that day-to-day issues are handled while also working to improve processes and systems. You will be credible with senior management and able to articulate and balance the trade-offs of a People leadership role.

You will be able to balance multiple competing priorities and prioritise effectively, A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues. You will be highly motivated by our mission, recognising that excellent internal People processes are essential to allowing others to effectively complete their roles and achieve our mission.

You will be a powerful ambassador for our mission, credible with other HR and CSR professionals working to implement kinship friendly employer policies and processes.

Key Responsibilities include:

• Work with the Chief Operating Officer (COO) and the Executive management team to design, develop and embed a high-quality HR function to support the employee life cycle.

• Responsible for ensuring all policies, procedures, and processes relating to people and culture, work effectively, efficiently and in line with legal requirements.

• Responsible for all People matters, ensuring they are handled fairly and consistently in line with policies and procedures.

• Support and advise line managers on People, EDI and change management activities, including promotions, disciplinary, capability and grievance procedures.

• Organise line manager training to ensure line managers understand their responsibilities and apply policies consistently.

• Responsible for the candidates’ recruitment experience. Ensure candidates receive a consistent and professional recruitment experience.

• Responsible for job descriptions, person specifications, recruitment packs and job adverts.

• Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.

• Lead on the delivery and growth of the ‘Kinship Friendly Employers’ scheme, driving growth in the scheme and the number of bronze, silver and gold partners

• Ensure Kinship role models ‘Kinship Friendly’ employment practices and seek opportunities to share these as examples with other HR professionals.

• Support fundraising efforts with corporate supporters who are ‘Kinship Friendly Employers’

Essential criteria includes:

• HR qualification or significant demonstrable experience.

• Coaching qualification or significant demonstrable experience.

• Demonstrable experience of supporting the development of a high-quality People function within a growing organisation.

• Demonstrable experience working in a changing and flexible organisation.

• Demonstrable problem-solving and conflict resolution abilities.

• Demonstrable knowledge of best practices, employment laws, and regulations.

• Effective communication skills.

• Strong interpersonal skills – a genuine team player able to relate to a wide range of people.

• Ability to work on own initiative and manage own workload.

• Demonstrable experience of EDI principles.

Desirable experience includes:

• Personal experience of kinship care.

• Experience of working in a dynamic and fast-changing workplace.

• Exceptional business-partnering skills

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.     

• Application deadline:  Thursday 22 May, 9am
• First interview:                 29 May - 2 June
• Second interview:            TBC

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

The Volunteer operations team are looking a new Volunteer projects officer, who has experience in and enthusiasm for developing projects and finding practical working solutions that can support and empower volunteers to deliver their roles in guiding. As a team, we work with a range of stakeholders and subject matter experts to develop policies, procedures and guidance that help volunteers to share their experience and passion for guiding confidently, consistently and safely.

This is a fantastic opportunity to join a friendly and supportive team that is seeking to make a real difference to volunteer experience. You will report to the Volunteer operations manager and will need to be able to build relationships, manage your time and deliver across multiple workstreams.  If you are someone who enjoys problem solving across varied projects and initiatives, has a keen eye for detail and is able to communicate effectively we would like to hear from you.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary - £44,805 FTE
• Hours - Full time, 35 hours per week
• Contract type - Temporary, up to 12 months maternity cover
• Bristol Hybrid - Expectation to be in the office in central Bristol 2 days a week
• Closing date - Tuesday 20th May 2025
• WC interview date - 2nd June 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a qualified Management Accountant with management accounting experience to join our Finance team.

This role is responsible for ensuring the accurate reporting of the charity’s income earned each month and to support in the forecasting of income for inclusion in the annual budgets and regular re-forecasts.

The role holder will provide explanations of variances to budget and/or forecast.

The role holder will work with the Income Operations, Income Generation and Finance teams to ensure processes around income are sufficiently robust to ensure the accurate reporting of income in the monthly management accounts and the minimisation of work to reconcile income received in the bank with income reported in the income statement.

The role holder will play an integral role in the successful implementation of the new finance system. Ensuring that the opportunities the new technology offers are integrated and that stakeholders see a noted difference in the reporting and analysis they receive from Finance.

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Work with the two Finance Business Partners and wider Finance team, in the preparation of monthly management accounts, budgets and forecasts.
• Responsible for ensuring the accurate reporting of income in the monthly management accounts and in the annual report and accounts.
• Work closely with the Income Operations team in particular to ensure income is appropriately recorded in CARE (CRM system) and subsequently in Business Central (the new finance system).
• Preparation of templates used for budgets and forecasts and completion of budgets, as directed by the Finance Business Partner.
• Maintain KPIs each month, flagging trends identified which indicate risks and opportunities to budgets and forecasts to the Finance Business Partner and wider Finance team.
• Modelling of income and income scenarios to support project work and business cases.
• Build strong relationships within Finance and work with colleagues to promote and ensure positive collaboration across departments.

What do I need? 

The key skills we’re looking for in this role are:

• CCAB Qualified Accountant
• Experience of management accounting and the preparation of monthly management accounts.
• Reviewing and implementing process improvements required to improve the accuracy of monthly reporting.
• Educated to degree level or evidenced equivalent.
• Strong Excel capability and proficient in the use of other Microsoft Office applications.
• A team player with the ability to forge excellent working relationships quickly.
• Ability to prioritise delivery of conflicting priorities and to effectively manage stakeholder expectations around deadlines.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Norfolk Wildlife Trust are seeking an outstanding, innovative and dynamic Director of Nature Recovery

Director of Nature Recovery
Location: Norwich NR1 1RY – Hybrid
Contract: Permanent
Hours: Full-Time
Salary: Circa £67,000 per annum

About Us

Norfolk Wildlife Trust is the county’s largest environmental charity, working for the protection and enhancement of Norfolk’s wildlife and wild places. We protect and restore our county's wild spaces by managing our nature reserves, working in partnership throughout the landscape and inspiring people to enjoy and care for Norfolk's nature through projects, education activities, events and campaigns.

The Role

The purpose of this role is to lead a multi-disciplinary team to accelerate nature’s recovery across Norfolk, and to be our conservation lead outside of our nature reserves network.

Acting as a strategic leader to deliver direct impact and influence the environmental, economic and social systems in Norfolk to prioritise nature’s recovery, setting the Trust on course to achieve our A Wilder Norfolk for All strategy.

In addition, provide clear, values-based strategic organisational leadership as a key member of the Strategic Leadership Team and trusted advisor to the CEO.

Closing Date: Tuesday 6th May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Role

The key purpose of this role is to work as a “right hand” to the Associate Vicar, as an Executive Assistant and lead of key projects. Listed below are the key elements that the role holder will be doing:

Email, Diary Management & General Administration

• Drafting high volume of emails, correspondence, enquiries, managing the email inbox and ensuring that replies and responses are timely and appropriate
• Oversee diary of AV and manage key dates and appointments in church cycle, book and set-up appointments, coordinate meetings, set-up Zoom links, include briefing notes for AV and coordinate all relevant information for meetings
• Handle administrative duties on behalf of the AV including supporting with rotas for clergy, key comms (internal and external), congregational comms, review information as first point of contact and assist AV with supporting duties
• Assist the AV with processing of expenses and approve expenses with AV’s authorisation and oversee the reconciliation of the AV’s credit card on a monthly basis
• Research and support as needed related to preaching assignments and other projects related to other ministry areas
• Assist AV with key comms with donors, key stakeholders including PCC, church wardens and HTB Group Entity Heads
• Represent AV at a senior level with internal and external parties and assisting with sensitive pastoral matters
• Assist the AV with travel arrangements, booking train tickets and flights, arranging hotel accommodation, organizing schedules, managing insurance requirements and adhering to all HTB Group policies relating to travel and assisting AV with expense
reimbursement and processing regularly

Sunday Services

• Support AV in the running and oversight of 10 services across 6 sites at HTB and specifically with the 9.30am and 11.30am services at HTB Brompton Road
• Organise information and map out strategy and plan for special services, key points in the church calendar (Christmas, Easter, Vision series, Leadership Conference, Focus)
• Liaising with external speakers, processing honorariums, handling comms and coordination logistics for all outside speaker invitations and serving as the point of contact for guests – including sourcing books and resources, organising transportation, liaising with speaker team and coordinating with Director of Comms on any major requests

Budget, Strategy & Governance

• Assist AV with budget and strategy and annual salary review process for all HTB staff and also help with HR and recruitment issues where necessary
• Assist AV with strategy documents for HTB and the annual strategy process to ensure all HTB ministry departments aligned with overall goals and objectives for HTB set by the vicar
• Ensure accountability and clear communications with HTB Department Heads for all ministry areas and drafting of internal comms for internal HTB staff team

PCC & wider Church of England

• Assist with drafting PCC reports and documents for HTB where needed working closely with the Group COO’s office
• Support AV with communications with Chelsea Area Deanery, Kensington Area Council and all wider Church of England matters and requests (Diocese of London, Archdeacons, Legal Agreements, etc)
• Help HTB to ensure it is compliant with all C of E requirements and maintains good working relationships with the Diocese of London
• Support AV to ensure that all safeguarding matters/requirements fulfilled and clear communication with Safeguarding Officer
• Assist AV with managing matters relating to HTB’s accessibility matters (i.e. disability and special needs), sustainability policy and approaches, recruitment and staff policies, etc.

Project Management

• Support AV with any special projects or assignments as needed – i.e. School of Preaching Course, special Alpha projects, Electoral Roll, crisis management, projects for the PCC, key events, donor comms, fundraising and stewardship, racial diversity working group matters, research assignments, etc.

The Right Candidate

• This role requires strong skills in administration, attention to detail, writing and drafting and excellent organisational skills.
• Experience supporting a senior leader or C-Level executive in a supporting capacity in a fast-paced and fast-moving organisation.
• A strong Christian faith and an active member of HTB, worshipping regularly at one of HTB's services or church plants.

The Head of Finance will primarily have responsibility for planning, implementing, managing and controlling all financial-related activities. You will have direct responsibility for the finance function. 

The role will also be responsible for partner relationships with external accountants and auditors.

The successful candidate will be joining Eikon at an exciting time as the organisation builds innovative ways to deliver services to young people, including strengthening the evidence to influence increased strategic investment in preventative and early support for children, young people and the adults around them. You’ll be a crucial part of the leadership team, contributing to the vision and strategy of the whole organisation, and ensuring the organisation is in control of its current and future financial position and strategy to achieve Eikon’s vision.

To succeed in this role, you will need to manage competing priorities and build effective relationships with senior level colleagues and teams, the Finance Trustee and the Board of Trustees.

You will ensure systems, internal controls and financial management are in place to meet Eikon’s financial, contractual, statutory and legal responsibilities.

Responsibilities

Day to day financial management of the organisation, including:

· Ensuring the delivery of monthly management accounts

· Building and maintaining the systems for setting and managing annual financial organisational plans, budgets and quarterly forecasts

· Proactively manage the income and expenditure of the charity advising the management team on income shortfalls and overspends on expenditure relating to unrestricted and restricted funding

· Oversee and manage the charity’s finance operations including expenses, invoicing, payments and cash management

· Developing greater financial literacy across the organisation by building and maintaining accessible and clear systems and processes, and providing advice to budget holders

· Reporting to the Eikon Leadership and Management Teams, Audit and Finance Committee and the Board of Trustees

· Support and review of funding applications, commercial arrangements and contractual performance

Leadership Across The Charity

· Contribute to Eikon’s overall vision and strategy through membership of the Senior Leadership Team

· Contribute to monitoring the performance of the charity against its key objectives and to any corrective action that is needed

· Working with the CEO, Senior Leadership Team, the Finance Trustee, develop and implement the financial strategies that enable the successful delivery of the organisational vision and strategy

· Provide insightful financial analysis to inform key decision-making on growth opportunities, ensuring a balance between risk management and sustainable organisational expansion

· Develop appropriate process and systems improvements across the organisation that enable performance enhancements of the finance function

Maintain effective internal accounts and leading on statutory reporting and annual audit, including:

· Ensuring financial procedures and delegated authorities are fit for purpose, adhered to and up to date

· Ensure compliance with applicable legislation and regulatory guidance for financial and tax reporting

· Ensure compliance of all statutory requirements and accounting in accordance with the Statement of Recommended Practice (SORP) and the Companies Act

· Lead on the preparation of the Annual Statutory Financial Statements, liaise with auditors and ensure accounts are filed on time with the Charity Commission and Companies House

Citizens Advice Rhondda Cynon Taf

Wales (Hybrid)

Salary £58,500 - £70,000 (based on experience)

Full-time

Permanent

Job description

Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.

As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.

Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.

If you are interested in finding out more about this opportunity, please download the job pack attached for further information.

We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:

● Hybrid working offered

● A flexible 37 hour working week

● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%

● Generous holiday entitlement

● Annual pay review

Closing Date: 19th May 2025

Provisional Interview Date: w/c 26th May 2025

Senior Housing & Welfare Advice Worker’s post

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

The Senior Housing & Welfare Advice Worker must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £33,775 to £41,359. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

Ability to manage a team

Housing & welfare advice experience

Experience of undertaking housing & welfare casework

Ability to prioritise and manage a busy caseload.

Experience of working with homeless & vulnerably housed people.

The closing date for applications for this post is Sunday 8th June 2025.

Member Relations Co-ordinator

We are delighted to share this new and exciting opportunity for a Member Relations Co-ordinator to join a dynamic organisation.

Position: Member Relations Co-ordinator

Location: Holyoake House, Manchester

Salary: £34,577 per annum

Hours: Full-time, 35 hours per week

Contract: Permanent/Hybird 

Closing Date: Midnight, Thursday 22nd May 2025

Interviews: Week commencing 2nd June 2025, in Manchester.

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit an application form.

About the role:

As Member Relations Co-ordinator, you will play a key role in growing and strengthening our diverse co-operative network. You will contribute to the delivery of our membership strategy, manage relationships with current and prospective members, and support the development of membership services and products. You will be the first point of contact for member enquiries, ensuring a responsive and high-quality experience, while also supporting initiatives to improve member engagement.

Key responsibilities include:

• Support the implementation of the membership and engagement strategy, contributing to KPIs and team targets as required.

• Develop a deep understanding of our members, managing recruitment, retention, and account management to build strong, sustainable relationships.

• Maintain expert knowledge of our subscription model, products, and services, ensuring member needs are met and income targets achieved.

• Collaborate across teams to align organisational activities with membership goals and develop income-generating services that meet member needs.

• Stay informed on sector trends and developments to enhance our member offer, services, and ways of working.

• Act as a key contact for member insights, providing accurate, timely data to support bids and communications.

• Maintain member records and perform analysis and reporting via our CRM (Salesforce) to support performance tracking and process improvements.

• Manage complex member queries and act as an escalation point for the Member Relations team.

• Lead on account management of federal members, dual memberships, and selected partner members, developing strong relationships and commercial understanding.

• Support the renewal process, membership campaigns, and communications planning, helping to increase member retention and acquisition.

• Contribute to high-quality membership processes and ensure governance structures reflect our co-operative identity.

• Actively support the Member Services Lead with wider membership functions and continuous process improvement.

About you:

To succeed in this role, you will be a confident communicator with strong customer service and relationship management skills. You’ll be excited to work for a values-led organisation and passionate about making a difference.

You will also have:

• Proven customer service and client management skills, with the ability to adapt communication across diverse audiences.

• Passion for values-led organisations such as co-operatives, community businesses, or social enterprises.

• Self-motivated and enthusiastic, with a strong track record in independent working, prioritisation, and meeting deadlines.

• Experience handling public or membership-related enquiries in a professional setting.

• Strong team player with excellent interpersonal skills and the ability to build lasting relationships.

• Clear and confident communicator, both written and verbal, with presentation and group delivery experience.

• Detail-oriented and diligent in process-driven tasks like record keeping and database maintenance.

• Highly organised, with the ability to manage multiple priorities and meet performance targets.

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Member Services, Client Relations, Community Engagement, Customer Experience, Membership Officer, Project Co-ordinator, Administration, Operations Support, or Account Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As a values-driven leader, the CEO will provide strategic leadership and operational oversight to ensure the charity delivers its mission with integrity, compassion, and impact. They will be responsible for leading a small team, managing resources, driving income generation, and ensuring compliance with all legal and regulatory requirements. As the public face of the organisation, the CEO will represent the charity to stakeholders, funders, and the wider community, building strong relationships to secure support and drive sustainability.

Lead a small team of 10 to fulfil its mission of breaking the cycle of Modern Slavery in Derbyshire and beyond. The care and wellbeing of our staff team is vital to the success of the organisation, and we are looking for a leader who understands and embodies the value of centring care and wellbeing.

CEASE (Centre to End All Sexual Exploitation) is seeking a highly organised, detail-oriented Administrative Officer to join our small but driven team.

In this pivotal role, you’ll be the backbone of our day-to-day operations, keeping systems running smoothly, supporting our mission to bring justice to survivors, and helping to expose the harms of a society where sexual exploitation is increasingly normalised. You'll need a can-do attitude, excellent organisational skills, and a creative approach to problem solving.

This is more than just an admin job, it’s a chance to be part of something bigger. Alongside your core responsibilities, you’ll have opportunities to deepen your understanding of the issues we tackle through training and learning sessions.

If you’re a strong communicator, tech-savvy, and passionate about making a real difference, we want to hear from you. Join us in creating a safer, more just world.

Apply now and help CEASE drive meaningful change.

Purpose of the role:

At NEON, we know that you can’t separate the external work of the organisation from the internal work. They are so interlinked and interdependent that they both have to be given priority and resources if we want to achieve high impact. We see them as inseparable. 

So the purpose of this role is to support NEON achieving its mission by ensuring the smooth running of NEON’s finance systems and processes. You’ll do this by delivering on the main financial tasks day-to-day, and support with finance projects aimed at improving NEON’s systems.

Key Responsibilities: 

1. Doing all of our day-to-day fundraising administration to keep us well-organised and compliant. This includes:

   1. Recording and monitoring fundraising data using our Fundraising Tracking Database

   2. Keeping all of our grant agreements, contracts and other relevant documentation well-organised on GDrive and elsewhere 

   3. Ensuring compliance with the financial requirements of the grant agreements, and updating and maintaining the grant payments schedule 

   4. Raising invoices on Xero in line with funder agreements - noting instalment dates and receipts

2. Preparing payroll each month, ensuring everything happens on time and coordinating with our payroll agency. (This may only be a temporary responsibility) 

3. Processing and reconciling payments. This includes:

   1. Reconciling bank receipts and chasing late payments

   2. Processing supplier invoices and payments

   3. Monitoring our team’s Pleo card expenses and posting on Slack to our team for authorisation

   4. Managing the subscriptions on Pleo cards (this is likely a temporary responsibility until our People & Ops Manager returns from sabbatical leave)

4. Preparing some financial reports and accounts. This includes accounts to trial balance, and ad hoc reports from Xero when our team have finance queries or need support

5. Supporting with finance projects which make our finance systems work more efficiently, simply and sustainably e.g. helping to update our budget spreadsheets and approach to budgeting, or moving to a new bank

6. Supporting the Head of Finance with budgets, financial planning and reports and any other ad hoc finance tasks

7. Being part of Ops Hub shared work and cross-organisational work and team days 

About you:

• You have experience dealing with people in different capacities, both internally and externally, on a day to day basis, and build strong working relationships

• You have solid finance experience and skill. For us that means:

  1. a minimum of three years work experience in a finance role, preferably within the charity/non profit sector. This means you have a good understanding of non-profit finance, including VAT and managing restricted and unrestricted funds

  2. a solid understanding of Accounts Payable (with BACs, invoicing, etc) and Receivable (invoicing and credit control) processes

  3. a Level 4 AAT, equivalent qualification or equivalent experience

  4. experience in control accounts reconciliation, and posting journals

• You know how to use accounting software and apps (e.g., Xero, Quickbooks, Sage) as well as Microsoft Excel or Google sheets

• You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it

• Excellence is important to you and it shows in your work. Whatever you do, you do it to a high standard

• You have strong organisational and time-management skills that are required to manage multiple tasks and deadlines. And you are comfortable moving between different paces of work - slower, more methodical work and quicker turnaround work

• You are a great communicator and you know that good communication is really important to the type of work you do - you’ll be happy to use our internal comms systems (Slack, Google Suite, Asana) to keep everyone in the loop on your work

• You’re willing to continuously learn and grow - you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll receive feedback from others well (and learn to give feedback well too)

• You are committed to NEON’s purpose of building the strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression

This is an exciting opportunity for a highly motivated, dynamic and commercially minded individual to join the Senior Management Team of one of the UK’s leading museums. Working alongside the Director and Board of Trustees, the Director of Finance and Resources will oversee the financial management of the organisation.

The successful candidate will be a qualified Accountant with a proven track record of operating at a senior level.  They will have the ability to offer insight and challenge for future development, whilst ensuring the financial sustainability and growth.

The Director of Finance & Resources is responsible driving the quality and transparency of financial management and reporting, ensuring robust financial controls and the smooth running and management of Museum and Trading finances.

With experience at Board level, they must be comfortable with presenting to Boards, have the ability to develop strategy and present business plans.

KEY INFORMATION

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (Hybrid - minimum of 2 days per week in the office)

Start date: July 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £29,150 per annum if based in London. £26,575 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: 12 noon, Friday 23rd May 2025

ABOUT UPREACH

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

ROLE SUMMARY

The Student Administration Officer will work with the Associate facing Programmes team to support the successful delivery of the upReach programme, focused on the programme operations of onboarding new Associates.

CORE RESPONSIBILITIES

You will contribute to upReach's mission by working with our programme team to facilitate the onboarding of new Associates.  You will be responsible for key processes and tasks on the Associate Tracking System, to enable upReach to deliver effectively and to meet objectives and key results (OKRs). These include:

• Associate Tracking System: steward applicants through the pipeline; confirm student eligibility; answering applicant and Programme Coordinator queries; track and report on pipeline progress; help Programme Coordinators with reporting on programme application progress;

• Ensuring our communications to applicants and prospective applicants are accurate and effective including email templates and call scripts;

• Assisting the student attraction team to deliver effective campaigns promoting our programmes;

• Assisting with other programme delivery activities as needed;

• Researching process improvement projects as needed.

Please note it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit.

COLLABORATION AREAS

Collaboration is a key part of upReach’s culture, and as a Student Administration Officer you’ll have the opportunity to work with a range of teams across our organisation, including: 

• Programme Coordinators - coordinating the onboarding of each Associate. 

• Fundraising & Partnerships - meeting the onboarding expectations of our funder / partner relationships.

VALUES 

At upReach we uphold the following values for our team and volunteers, and will be looking for candidates who display these in our application process:

• Advocacy: We expect those involved with upReach to be advocates for everyone realising their full potential, regardless of social background.

• Aspiration: We empower our Associates to aim high and achieve their ambitions. 

• Integrity: We expect everyone involved with upReach to work collaboratively and with honesty, and to fulfil their commitments.

• Perseverance: We are adaptable when overcoming challenges, and encourage Associates to persevere similarly.

• Proactivity: We are proactive in our work, and inspire Associates to demonstrate this too.

SKILLS AND EXPERIENCE

The ideal candidate for Student Administration Officer will bring with them the following skills:  

• Attention to detail

• Planning and organising

• Proactivity and Perseverance

• Communication 

• Collaboration

To be successful in this role you will bring with you the following experience: 

• Strong organisational skills with attention to detail and the ability to manage a varied workload;

• Solid communication skills with the ability to communicate with students, team members and partners either in writing or verbally;

• The ability to learn quickly how to utilise a range of tools, including Excel and Google suite;

• Comfortable working in a fast-paced environment and working independently to find solutions to problems; 

• Self-motivation and an ability to work in a small team as well as independently;

• Commitment to social mobility - Knowledge of the UK social mobility landscape, and demonstrates a willingness to deepen their knowledge.

Desirable:

• Experienced in confidently contacting applicants and resolving their queries over the phone.

TEAM CULTURE AND BENEFITS

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and volunteer leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training and annual Wellbeing Days

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

READY TO APPLY

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close at 12 noon, Friday 23rd May  Early applications are encouraged as we will be scheduling interviews on an ongoing basis. 

Equal Opportunities

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.