Operation manager jobs

Treasury and Cash Manager | 12-months | £500 - £600 per day (Inside IR35) | UK - Hybrid

For a large, complex international organisation which operates in more than 80 currencies with over 80 banking partners in 100+ countries, we're recruiting an Interim Cash, Risk and Treasury Manager. Reporting to the Corporate Treasurer, this role will implement all aspects of corporate treasury policy, processes, controls, analysis and investment strategies including cash management, financing and investment activities, risk management, and loss prevention. The interim Treasury Manager will build relationships with banks and will identify ways to improve in-country banking and repatriation of cash, including liquidity, cash forecasting, and debt management.

Main Duties:

• Manage the banking platforms and processes including the European zero balancing cash pool
• Optimise cash-flow and improve cash flow forecasting across the business, optimising investment income and work in partnership with Shared Services, and Country Finance teams
• Support the identification and releasing of trapped cash overseas, working with in-country colleagues and the Tax and Status team as well as Financial Control
• Manage the Foreign Currency liquidity requirements
• Support the development and implementation of Treasury Management Policy and controls
• Support the development and implementation of long-term investment strategy aiming to optimise deposit interest income
• Develop partnerships with banks and financial institutions to ensure all banking arrangements are fit for purpose
• Lead and support change in treasury activities and provide business units with advice on commercial matters

Person Specification:

• Qualified or part-qualified ACA, CIMA, ACCA or ACT
• Strong experience of treasury management
• Experience of assessing and managing business-related financial risks including FX, interest rates and counterparty risk management
• Management of FX exposures and strong understanding of money market instruments
• Strong experience of dealing platforms, ISDA and loan documentation
• Experience of working with different regions on merchant services and payment provider issues
• Strong experience of cash activities including security and monitoring cash investments
• TMS experience and use of 360T is desirable
• Shared Services Operations experience
• SAP experience

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you are an experienced, organised and responsive administrative professional our exciting Governance Assistant role may be the role for you. 

The Governance Team at the Royal College of Radiologists (RCR) is a dynamic six-person team at the centre of the organisation’s operations. We’re looking for a Governance Assistant to join us in delivering high-quality support across our devolved nations work and wider governance functions. 

To be successful in this role you will be an excellent communicator, able to work collaboratively with colleagues and senior members. You will have first rate administrative and organisational skills and the ability to plan and prioritise a varied workload providing a professional, positive and responsive service.

What You’ll Be Doing:

• Supporting our Devolved Nations Committees, including organising meetings, preparing agendas and minutes, and coordinating annual visits with senior Officers and Chief Medical Officers.
• Providing diary and travel support to our President, Vice Presidents and Chief Executive.
• Offering committee servicing for other boards and meetings across the RCR.
• Playing a key role in the Annual General Meeting, website updates, and member communications.

What We’re Looking For:

• A natural organiser with a can-do attitude and a calm, professional approach.
• Confidence working independently and as part of a team.
• Excellent writing skills, discretion, and a commitment to confidentiality.
• A proactive problem-solver.

This is a fantastic opportunity for someone looking to build a career in governance, gain exposure to senior leadership, and contribute to the smooth running of a respected medical royal college. You’ll be part of a supportive team, working in a varied and interesting role that offers real impact.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

An exciting opportunity has arisen for a Senior People Manager to join a well-respected organisation based in Central London.

This is a full-time, permanent role leading the People team to deliver high-quality HR services and strategic initiatives, ensuring employees feel supported, valued, and empowered to contribute to the organisation’s mission.

Key responsibilities of the role:

• Lead and develop the People team to deliver outstanding HR service and employee support
• Oversee policy development, employee relations, and performance management processes
• Implement and embed the organisation’s People Strategy in collaboration with senior leadership
• Drive continuous improvement across HR operations, including recruitment, onboarding, and learning & development
• Ensure compliance with employment legislation, GDPR, and internal policies
• Manage payroll and employee benefits in partnership with Finance and external providers
• Champion wellbeing, diversity, and inclusion initiatives across the organisation
• Produce and analyse HR data and reports to inform decision-making and strategy
• Act as a trusted advisor to leaders and employees on complex people matters
• Support organisational change activities, including restructures and talent development

Ideal candidate profile:

• CIPD Level 7 qualified with extensive generalist HR experience
• Proven people management skills, with the ability to lead and develop a team
• Strong knowledge of employment law, HR systems, and data protection
• Excellent communication, organisation, and problem-solving abilities
• Experience in policy development, employee relations, and learning & development
• Confident working with HR platforms such as Cascade or similar
• Passionate about delivering inclusive, high-quality HR services and continuous improvement

Location: Central London

Salary: £48,500 per annum (non-negotiable)

Working hours: Full-time, 36.25 hours per week

Working pattern: Hybrid

Contract: Permanent

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

This new role calls for someone with a strong background in delivering and managing therapeutic support, a collaborative mindset, and a commitment to the emotional wellbeing of dementia carers. You will play a key part in ensuring our counselling provision is accessible, high-quality, and responsive to the evolving needs of dementia carers.

Job purpose 

To ensure the delivery of safe, effective, and carer centred therapeutic support. This will include:

• maintaining clinical standards.

• managing staff wellbeing.

• supporting the development and continuous improvement of the service.

Key responsibilities

• Lead and manage the day-to-day operations of the counselling service, ensuring quality, efficiency, and alignment with organisational strategy.

• Oversee all case-management processes including allocations, assessments, waiting list management, record keeping and reporting procedures, whilst also delivering own caseload.

• Ensure the service complies with ethical and clinical standards.

• Develop and manage annual budget and plans, setting measurable KPIs, and monitoring performance.

• Develop strong working relationships across the organisation, supporting the work of the Comms & Growth team as needed.

• Line-manage counselling staff, overseeing recruitment, induction, appraisals, and ongoing professional development and ensure they have access to appropriate clinical supervision.

• Maintain clinical governance standards, manage risks, and act as the Deputy Safeguarding Lead.

• Oversee data collection, monitor clinical outcomes, and implement service improvements based on feedback and audits.

• Stay up to date with relevant legislation, professional guidance and sector trends.

• Undertake any other reasonable duties or responsibilities as required to support the effective delivery of the service.

Management responsibility

Line management of in-house and external counsellors.

Commercial Area Manager - Flexible in East of England + Lincolnshire 
Reference: SEP20251629 
Location: Flexible in Eastern England + Lincolnshire (Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk) 
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum 
Benefits: Pension, Life Assurance and Annual Leave

We are seeking candidates with a strong background in retail management to complement a team of Commercial Area Managers who bring expertise in Visitor Experience and Food and Beverage.

Introduction

Our nature reserves are living windows into the wildlife and habitats we fight to protect. They showcase the incredible conservation work we do and inspire people to take action in the face of the nature and climate emergency.

But we know we must evolve. Our reserves must become more relevant, more engaging, and more impactful. That’s why we’re looking for a Commercial Area Manager who shares our vision and has the skills, energy, and optimism to help us deliver it.

About the Role

This is a pivotal time to join the RSPB’s Commercial team. You will lead the commercial performance of our retail, food & beverage, and visitor experience operations across a designated area of nature reserves. You will be an analytical thinker, a confident communicator, and a hands-on leader who can spot opportunities, drive growth, and deliver excellence.

What You will Be Doing

Operational Management

• Maximise performance across visitor experience, retail, and food & beverage
• Ensure compliance with RSPB commercial standards and policies
• Identify and implement efficient processes to boost productivity and reduce costs

Financial Management

• Deliver and monitor KPIs, identifying areas for improvement
• Analyse sales data to shape offers and increase revenue
• Manage stock and identify cost-saving opportunities

Sales & Revenue Growth

• Develop and deliver sales plans to exceed income and NET targets
• Collaborate on promotional activity to drive engagement
• Conduct market analysis to identify growth opportunities

Compliance & Safety

• Ensure all sites meet health & safety and risk management standards
• Conduct audits and resolve operational issues swiftly

Visitor Experience

• Champion exceptional customer service across all reserves
• Work with teams to enhance the visitor journey
• Lead training programmes to boost visitor satisfaction

Team Leadership & Development

• Take an active role to recruit, train, and mentor teams across your area
• Support performance reviews and professional development
• Foster collaboration and a positive working culture

About You

Essential Qualifications & Experience

• Degree/foundation level or equivalent experience in Commercial, Hospitality, Retail, or Tourism

Essential Knowledge & Skills

• Budget management and multi-site commercial operations
• Understanding of customer service excellence and its impact on income
• Knowledge of H&S, food safety, HACCP, and relevant legislation
• Strong leadership, analytical, and communication skills
• Ability to influence, motivate, and collaborate across teams
• Proficient in Microsoft Office and digital tools

Desirable Extras

• Proven success in area management within visitor attractions
• Strong background in Retail operations, including stock management, merchandising, and customer service excellence
• Experience in driving commercial performance through retail initiatives and innovation
• Project Management qualification
• Level 3 Food Hygiene or HACCP
• Experience in heritage/science interpretation or charitable sector
• Familiarity with EPOS, Power BI, OMS, or LSONE
• Experience in managing multi-site retail teams and delivering training to improve sales performance
• Understanding of retail analytics and consumer behaviour within a visitor attraction context

Additional Information

• This is a Permanent, Full Time role for 37.5 hours per week.
• You will need to live within or near your designated area – Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk. 
• Regular travel and occasional overnight stays required

What You Can Expect

A passionate, high-performing team of talented individuals who are united by a shared mission: to leave the world better than we found it.

Outstanding learning and development opportunities, plus a comprehensive employee benefits package to support your wellbeing and growth.

Unique experiences that bring you closer to nature, from travelling to our stunning reserves to witnessing the wildlife you’re helping protect.

Our Commitment to Inclusion

We are building an inclusive and diverse RSPB where everyone feels supported, valued, and empowered to be their full selves. To create a world richer in nature, we need more people, and more diverse people on nature’s side.

People of colour and disabled people are currently underrepresented in the environmental and conservation sector. If you identify as a person of colour and/or disabled, we especially encourage you to apply. If you need any additional support to complete your application, please get in touch - we are here to help.

Closing date: 23:59, Wednesday, 22nd October 2025 

We are looking to conduct interviews for this position as soon as possible. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.  We are actively recruiting and may close the vacancy early once sufficient applications have been received.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship. You must have the right to work in the UK to be considered.

No agencies please.

This role sits at the heart of our digital transformation journey, combining hands-on IT user support with strategic input into wider digital initiatives across the organisation.

Following a 12-month collaborative design and build process with our development partners, Hyphen8, we’re now in the User Acceptance Testing phase and gearing up for an exciting go-live in January. You’ll play a pivotal role in ensuring a seamless transition from our legacy Salesforce system to our new version of Salesforce in Q1 2026. It is a perfect time to join and make a real impact from day 1.

If you have experience of Salesforce, thrive in a collaborative environment, and want to help shape the future of our digital infrastructure, we’d love to hear from you.

Project Manager, Peatland Funding
Reference: SEP20252033
Location: Flexible across Scotland + visits to RSPB peatland reserves across Scotland
Contract: Fixed-Term until 31st March 2028
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,261.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

RSPB Scotland is seeking someone to lead the way in our ambition to raise and manage funding for the vital restoration of Scotland’s peatlands, to benefit biodiversity, the climate and communities.

This role will focus on ensuring that a pipeline of peatland restoration funding routes, including funding applications, bids, and expressions of interest, are identified, developed, submitted, and managed, to secure financial support from various sources (public and private). You will be responsible for making sure that project owners are aware of and adhere to all contractual requirements, prepare regular funding reports and work with partners to solve potential problems.

You will be expected to check and submit budgets, make financial claims and update income and project spreadsheets. You will work with RSPB teams and external stakeholders to identify and manage novel funding routes and opportunities to support the Scotland Peatland Programme, acting as a liaison between them and peatland project teams. In addition, you will play a central role of support to peatland teams developing projects for the IUCN Peatland Code, providing funding guidance and expertise and being responsible for ensuring documents are developed and submitted to ensure successful project validation.

This role will sit within the RSPB Scotland Fundraising team and will work closely with the Scotland Peatland Programme, and as such it requires someone who is independently motivated and able to manage potentially conflicting priorities. We will facilitate visits to RSPB peatland reserves across Scotland to help you understand the specifics of restoration on each site.

Essential skills, knowledge and experience:

• Evidence of ability to build strong relationships with a range of teams to deliver key results
• Highly proficient in managing multiple workstreams and deadlines, communicating priorities clearly and updating decision makers. 
• Excellent written and verbal communication skills, with an ability to persuade and influence a wide range of people, both internally and externally.
• High level of IT skills for project and data management. 
• Ability to work independently and as part of a team

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Monday 27th October 2025
We are looking to conduct interviews for this position from Wednesday 12th November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

No agencies please.

We’re seeking to recruit to two maternity cover posts at City of Sanctuary Sheffield – a ‘Welcoming Spaces Manager – Maternity Cover’ and ‘Volunteer Coordinator – Maternity Cover’ (covered in separate job adverts).  We welcome applications from individuals for one or both of the roles and are prepared to offer flexible working hours for the right candidate(s). 

Please state in your application which post you would like to be considered for or whether you would like to be considered for both posts.  If you would like to be considered for both posts please only apply for one post but state in your application that you would like to be considered for both.

Post 1 – Welcoming Spaces Manager – Maternity Cover

In this post you will manage and develop The Sanctuary and support the running of The Drop-In – two vital welcoming spaces for refugees and asylum seekers in Sheffield and those working in solidarity with them.  This role is a maternity cover for the current post holder. 

• Reports to: Director  

• Responsible for: Drop-In Manager; Team of volunteers  

• Period of Contract: This is a temporary contract covering maternity leave for a duration of 9 months with the possibility of a 3 month extension  

• Hours of work: Part time – 0.8 FTE (28 hours a week, 35 hours full time)  

• Pay Band: B  

• Pay scale: £31,322 per annum (0.8 FTE); (£39,152 1.0 FTE)  

• Pension: 8%  

• Based: Sheffield City Centre  

• Holiday: 20.8 days per year, plus public holidays 

Post 2 – Volunteer Coordinator – Maternity Cover 

See other job advert.

To Apply  

To apply, please write a covering letter (no more than 2 pages long).  In this letter:

• Say why you are applying for the job.

• Tell us how you meet the job requirements detailed in the person specification that we are considering at the application stage. Give practical examples of what you have done that meets each requirement.

If applying for both roles please write one cover letter that speaks to the job requirements of both roles, many of which overlap. 

In addition, please include the following:

• A brief summary of the work and volunteering you have done or a short CV.

• Name, phone number and email addresses of two references, at least one of whom can comment on recent work or volunteer experience.

A free preparation session will be run by the New Beginnings team at Voluntary Action Sheffield.  This will be open to anyone applying for the role to learn a bit more about the job and get support with their application.  This session will be at 4pm on Tuesday 14th October at The Sanctuary, Chapel Walk, S1 2PD. 

Closing date for applications is 5pm on Sunday 2nd November

Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.

Volunteering and Community Engagement Manager

Salary: £35,000

Full time annual leave entitlement is 28 days per annum 

Are you a dynamic individual who can develop, lead and grow our volunteering and community engagement work in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?

We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteering and community engagement team to raise awareness and increase engagement locally of our vital work.

What you’ll be doing:

¨ Be an effective manager, line managing our Volunteering and Community Engagement teams with passion, creativity and purpose.

¨ Working with local partner organisations, building relationships whilst exploring possible funding/joint working/event opportunities, and supporting the teams to make sure they are best placed to have the biggest impact for the people we enable and empower.

¨ Develop and maintain strategic community engagement relationships across the county, in collaboration with Senior Managers, including those with Local Area Committees (LAC)/Neighbourhood Area Committees, and with the Voluntary, Community and Social Enterprise sector infrastructure organisation in each area (for example, Voluntary Action Surrey East) as well as those working across the county including Surrey Community Action, Surrey Youth Focus, Surrey Minority Ethnic Forum, and Surrey Coalition of Disabled People.

¨ Organise and facilitate our Breaking Down Barriers Workshops, and other similar initiatives inspiring change and inclusion across Surrey.

¨ Drive forward our volunteering and engagement strategies—shaping policies, streamlining processes, and ensuring our work reflects best practice and legislation.

¨ Working with colleagues in other teams to create a culture where community engagement is at the heart of everything we do.

¨ Using innovation and creativity to design and deliver new projects focussed on community engagement, and maximising community participation for those we support.

¨ Promoting and demonstrating a strengths-based, asset based community development approach, to ensure the people we support have the opportunities to be involved in all aspects of our work and in the community.

¨ Ability to work flexibly according to the business need, which will include organising and attending community engagement events during the evening and at weekends.

We’re seeking someone who has the following skills:

• Direct experience of line managing a team of staff and providing team leadership
• Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
• Knowledge and understanding of volunteering best practice, strategy and policy 
• Demonstrable experience of community engagement projects, working directly with beneficiaries and in building relationships with partner organisations
• Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
• Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
• Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
• Experience using Microsoft Office and confident in using a database
• Understanding of data protection requirements and confidentiality
• Able to champion the role and contribution of volunteers
• Ability to engage and influence colleagues

What we offer:

• Salary: £35,000 plus 28 days holiday (plus bank holidays).
• Pension: We match contributions up to 6%.
• Wellbeing: Annual flu vaccination, eye tests, and contributions towards work-related glasses.
• Development: Ongoing training tailored to your role and career growth.
• A supportive, inclusive culture where your ideas and leadership will directly shape the future of volunteering and community engagement in Surrey.

Join us and be part of a team that changes lives every day.

Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.

Are you a finance professional who wants to make a meaningful difference with your skills?

This is a fantastic opportunity to join a respected not-for-profit organisation in Coventry as their Assistant Finance Manager, supporting vital work that helps people access the support and justice they deserve.

Location: Coventry (Hybrid options available)
Hours: Full-time (37 hours per week) or part-time considered
Salary: Up to £39,824 (depending on experience)
Contract: Permanent

About the Organisation

This long-established organisation provides free legal advice and representation to individuals and families who might otherwise struggle to access justice. Their dedicated team of lawyers, caseworkers, and support staff are passionate about tackling inequality and empowering people to secure their rights.

Working here means being part of a collaborative, mission-led team that believes in fairness, inclusion, and the power of community.

About the Role

Reporting to the Finance Manager, you'll play a key part in managing and improving financial operations across the organisation. From budget preparation and management reporting to compliance and financial planning, this role offers variety, responsibility, and purpose.

You'll assist with:

• Financial Planning & Reporting: Preparing budgets, forecasts, and management accounts, and supporting audits and statutory reporting.
• Cashflow & Controls: Monitoring cashflow, managing reconciliations, and maintaining strong financial controls.
• Payroll & Payments: Ensuring accuracy in payroll, accounts payable, and receivable.
• Grants & Contracts: Supporting financial management and reporting for grants and Legal Aid Agency contracts.

You'll also provide cover for the Finance Manager when required, ensuring continuity in financial leadership.

About You

You'll be an organised, detail-oriented finance professional who enjoys balancing technical accuracy with teamwork and collaboration. You'll bring:

• Experience producing management accounts, budgets, and cash flow forecasts
• A recognised qualification such as AAT (or equivalent)
• Strong working knowledge of QuickBooks and Excel
• Understanding of VAT, payroll, and charity finance (experience in the charity sector desirable)
• Excellent communication and interpersonal skills, with a proactive, supportive approach

You'll also share the organisation's commitment to equality, inclusion, and access to justice for all.

Additional Information

• This role is subject to a basic DBS check
• Flexible working and part-time options are available

How to Apply

If you're looking to use your financial skills to make a genuine social impact, we'd love to hear from you. Please get in touch with Priya Vencatasawmy () at Charity People. Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.

Interviews: TBC

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Recovery House Service - Service Manager (Mental Health)

Location: Alum Rock, Birmingham (initially, with move to Erdington)

Salary: £35,802 per annum

Hours: 37.5 hours per week

The Recovery House is a brand new, exciting and innovative service for our client and is an opportunity to create a flagship standard of support and care for those in mental health crisis. The Service Manager is pivotal to the creation of this new service, helping to shape their offer and deliver the best service possible.

As the Service Manager you will use your skills and knowledge to lead a team of 16 to deliver the service for adults in Birmingham and Solihull. The Service Manager role offers an exciting opportunity to shape the delivery and culture of a new service, and start people’s recovery from crisis, ensuring the best outcomes.

The Recovery House will provide those whose mental health is escalating towards crisis, with a safe, secure and welcoming environment to support de-escalation. The House will provide a homely environment, allowing people to retain independence, whilst receiving person centred and appropriate support.

The service will operate 24 hours a day, 7 days a week, providing vital support to people in need of short-term crisis accommodation, of up to 7 nights.

The service is a partnership with the NHS, who will have a staff presence at all times, and will build on the range of strong collaborations we have with the public sector.

The role would suit people with a passion for making a difference in mental health and who bring a recovery-focused approach to services whilst relishing the challenge of building a impactful and high quality service.

The service is subject to Care Quality Commission (CQC) regulations. You will be required to gain CQC registration and to ensure that CQC standards are met to a high level.

Their decisions and actions stem from their values, and they look for people who can model these consistently and work towards excellence. They are also looking for people who are empathetic and values driven, with experience of successfully involving service users in improving and developing services.

The role offers a great way to develop your skills as a manager and leader, with a range and variety of responsibilities that will mean no two days are the same. You will be working within an organisation that is passionate about delivering the best mental health care and support.

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme.

They are extremely proud to have a diverse workforce that is reflective of the communities that they work with. Thyey strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams. They are also committed to changing the ethnic diversity of their management team and particularly encourage applicants from minority communities to apply for this role.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

How To Apply

For an informal and confidential discussion about any role, please contact: Ruth Coates, Deputy Director of Operations.

Closing date for applications is Sunday 19th October 2025, interviews week commencing 10th November 2025

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.

The Research & Impact Manager plays a vital role in our team, with a broad scope to get to the heart of, and tell the story of, our impact through quantitative and qualitative data. Your role is essential in providing insights and conclusions that critique and strengthen our theory of change and inform programme development. You will also increase our credibility with supporters through robustly-evidenced reporting, and inform the development of our policy and influencing work.

This is a role which encompasses both big picture thinking and detailed design and implementation. You will oversee monitoring and evaluation projects across Tender, engaging stakeholders within and outside the charity. You will also provide research-based advice and expertise to internal teams, using your insights to help inform and develop practice.

Your expertise will strengthen the impact we have on over 30,000 young people every year and play a crucial role in raising the funding needed to continue delivering this work.

Role Purpose

The main purposes of the Corporate Partnerships Officer role are:

• Managing the continually improving the digital systems to improve Tender’s monitoring and evaluation structures and procedures
• Leading the development and implementation of monitoring and evaluation frameworks and processes across Tender, with the support of the COO
• Distilling learning from Tender’s work and wider research into key insights to inform ongoing service improvement, new initiatives, policy work, profile-raising and income generation
• Conducting research into arts-based and other interventions to prevent violence against women and girls (VAWG) and applying insights to improve Tender’s work

Essential knowledge and experience

• Understanding of impact measurement and evaluation, applying appropriate and proportionate approaches, tools and methods to maximise learning at project and organisational level
• Understanding of quantitative and qualitative research techniques and comfortable using them to gather relevant data
• Understanding of the use of theories of change and outcomes frameworks
• Advanced proficiency in office and CRM software, in particular Excel, PowerPoint and Salesforce
• Advanced proficiency in Power BI
• Experience of data administration and analytics, sometimes from disjointed data sets, with the ability to produce high-quality outputs to clearly explain findings
• Experience of responding to and managing customer expectations, tailoring approach to the needs of the customer and developing new and innovative options
• Experience of building and maintaining successful relationships with diverse range of partners across corporate, public, and third sectors

• Location: Home-based/Remote but must be based in the UK, Germany, France or Spain
• Please, send your CV and cover letter by Sunday, 2 November 2025 via email at our recruitment email address.  Applications without a cover letter will be rejected.

As Scientific and Patient Information Manager, you will work in the Medical Education and Scientific Engagement Team at Myeloma Patients Europe (MPE). Under the Department Head and MPE Leadership Team, collaborating with the Head of Communications, you will oversee the following projects and activities: 

Patient information and communications management (Approx. 55%)

A key role of MPE is providing up-to-date, comprehensive, and patient friendly educational materials and tools for our members and the patient community, as well as communicating about scientific advances in myeloma and AL amyloidosis. This role will be responsible for working across MPE to develop a patient information and educational plan and develop and deliver resources. MPE expects the appointed person to:

• Perform efficient scientific watch (monitoring advancements in research and clinical development)
• Lead the development and implementation of a patient information plan based on member and patient needs, scientific advances and cross-department projects
• Monitor the readership and usage of MPE patient information materials, incorporating website user analytics and feedback from users to increase the reach and impact of the department
• Research, write, and develop patient information and educational materials (including factsheets, Q&As, webinars and infographics). Manage the execution of materials from development through to publication in coordination with Department Head, other MPE departments, and external stakeholders (key opinion leaders, industry, researchers, proofreaders etc.)
• Work with the MPE Communications Team to develop website news stories, e-Newsletter and social media content related to clinical and scientific updates. This will include planning new and innovative ways of disseminating scientific and medical information to patients
• Attending (in person and/or virtually) scientific congresses and developing conference and scientific meeting summaries, organising post-conference webinars for patients in collaboration with the Communication Team

European Myeloma and AL Amyloidosis Clinical Trial Navigator Management (Approximately 35%)

MPE has developed an online clinical trial search tool of European myeloma and AL amyloidosis clinical trials for patients and advocates. This role will be responsible for the management, improvement, and promotion of this core MPE programme, with a focus on ensuring the tool and content is patient friendly, including:

• Maintain up-to-date and accurate database of all industry and academic recruiting myeloma, AL amyloidosis, MGUS, and smouldering myeloma clinical trials in Europe
• Write and format lay / patient friendly clinical trial descriptions for the Navigator website
• Liaise with industry and academic clinical trial sponsors, clinical trial sites, and other stakeholders to maintain database up-to-date
• Liaise with web developers to manage the Navigator website, make enhancements, and fix technical issues
• Oversee implementation of translated materials in multiple languages
• Elicit feedback from patients, family members, clinicians and other stakeholders to ensure continued improvement and enhancements
• Manage website news and content

Other 10% 

• Staff meetings, annual events, support the rest of the team with clinical and scientific information, answer inquiries from patients, carers and MPE members.

About you

Essential

• A Bachelor’s or a Master’ s degree in a relevant scientific field
• Minimum of five years of relevant experience
• Demonstrable experience (and tested during the interview process) of writing and communicating scientific/complex information for lay audiences across different media
• Ability to understand, critically read and process complex scientific information (from clinical trials, scientific papers, conference talks etc) – and communicating about this in lay, patient friendly language
• Excellent capacity for analysis and communicating (verbally and in writing) clearly for a range of different audiences
• Demonstrable project management experience
• Excellent level of both written and spoken English
• Excellent communication and presentation skills
• Ability to lead and work independently on assigned tasks and take appropriate initiatives
• Confidence in representing an organisation in meetings with external stakeholders at all levels
• Good networking abilities
• Rigorous work methods and high attention to detail
• Willingness to learn and curiosity
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Desirable

• Knowledge of clinical development and how drugs are brought to market for patients
• Knowledge of myeloma and AL amyloidosis and/or immuno-oncology or other relevant field
• Experience of working in a non-profit organisation, particularly in a similar role
• Experience of working in European patient advocacy and/or with patients and their families
• Advanced degree (PhD) in a relevant topic
• Clinical or scientific research experience

What we offer:

• A permanent position with flexible hours in a remote setting
• An exciting position in a European non-profit organisation in the emerging fields of patient-centred healthcare and patient advocacy, working together with key patient advocacy leaders across Europe
• An opportunity to integrate in a dynamic and multi-cultural team working from different European cities

About MPE

Myeloma Patients Europe (MPE) is a pan-European organisation representing 50+ myeloma and amyloidosis patient groups from over 30+ European countries. It is registered as an international non-profit organisation under Belgian Law. A board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 14 staff members runs remotely the day-to-day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Capacity Building and Advocacy, and Patient Evidence.

MPE is dedicated to improving the treatment, care and quality of life of patients with myeloma and AL amyloidosis. To this end, the strategic goals of the organisation are:

• Drive improvements in access to timely diagnosis, optimal treatment and care
• Lead the development of robust patient research to improve experiences, outcomes and access for myeloma patients and their families
• Strengthen and empower MPE members to best support patients and enhance the impact of advocacy
• Amplify the influence and impact of MPE and its initiatives

Learn more about our programmes through our official page at mpeurope

The deadline for applications is Sunday, 2 November and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.