Policy and communications coordinator jobs in City of london, england
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role:
The Energy Advice Coordinator will provide essential advice to people affected by spinal cord injury who are struggling with, or at risk of fuel poverty, helping them to improve their situation while recognising and responding to the unique challenges that spinal cord injury can bring. They will manage a caseload offering practical solutions, whilst developing referral pathways to connect them with relevant services to improve their energy efficiency and reduce their fuel costs.
The role will also lead the development of knowledge and skills across Back Ups’ staff and volunteer teams, developing easy to use resources and an understanding of when and how to escalate cases for more in-depth advice. They will work closely with sector charities and advice organisations to ensure a high quality of seamless support while creating a lasting legacy for people affected by spinal cord injury.
RESPONSIBILITIES:
- To provide impartial advice to householders on the telephone, at events or online group events.
- Make use of internal and external referral systems to ensure clients’ needs are met;
- Respond to enquiries from the public, local authority staff, private and voluntary sectors or installers and, where appropriate, redirecting them to members of staff or other agencies;
- Maintain quality of advice and information as required
- Work with the wider Back Up team to create resources to support people affected by spinal cord injury, both digitally and physically.
- Work with Back Up’s services team to embed and deliver group based online advice sessions in our support groups and course modules.
- Develop and lead a programme to ensure Back Up’s services staff and volunteers develop a baseline of knowledge that enables them to identify and provide basic information to people affected by spinal cord injury around energy efficiency.
- Conduct thorough assessments of clients' energy needs and identify potential solutions and further sources of support through telephone-based support.
- Provide tailored advice on energy-saving measures and support schemes to the caseload.
- Work collaboratively with local authorities, energy providers, and other relevant organisations to ensure comprehensive support for those in the caseload.
- Educate people affected by spinal cord injury on energy efficiency and ways to reduce their energy consumption.
- Maintain accurate records of all interactions and support provided, ensuring confidentiality and compliance with data protection regulations.
- Support the project manager with the development, delivery, and evaluation of the energy advice project.
- To maintain up to date, working knowledge of sustainable energy matters, affordable warmth, renewable energy, water heating and usage.
- At all times, ensure that advice service and activity are in line with the requirements of the project;
- Effectively utilise existing sources of data to identify suitable opportunities to meet customers’ needs.
- Stay up to date with relevant policies, schemes, and best practices related to fuel poverty and energy efficiency
- To develop and implement partnerships and referral routes that support people affected by spinal cord injury with relevant energy advice.
- Liaise with organisations to develop partnerships by utilising appropriate resources and support mechanisms;
- Represent Back Up at various partner meetings;
- Develop and maintain effective operational partnerships with key delivery agents and stakeholders.
- Monitor and report on the impact of interventions and support provided.
General
- Take responsibility for ensuring communications are in line with GDPR.
- Ensure that you work within Back Up’s policy framework.
- Carry out any other tasks that may be within the scope of the post to ensure the
- effective delivery and development of the service.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
- Minimum of 1 years' experience in a similar role, ideally within Energy Advice or similar area.
- City & Guilds Energy Awareness 6281-01 or the ability to achieve this.
- Willingness to undertake mandatory training and development opportunities as required.
- A keen interest in energy issues and concerns currently facing energy consumers.
- An enthusiastic attitude, patience and empathy to support people with the issues they are facing and the ability to assess individual situations and provide practical and effective solutions.
- To be non-judgemental and respect views, values and cultures that are different to your own.
- The ability to prioritise your own work and meet deadlines.
- Demonstrable experience of providing Information advice and support, preferably withing the energy advice sector.
- Experience of working with both groups and individuals to provide support.
- Experience of delivering/facilitating training workshops.
- Experience of managing own projects and working to targets and deadlines.
- A good understanding of evaluation and confidence in gathering feedback data to measure impact.
- Excellent verbal and written communication skills, with the ability to explain complex information in a clear and accessible manner.
- IT/digital skills including ability to use Microsoft packages and a willingness to learn new packages as required.
- Able to build excellent relationships with a range of stakeholders
- Strong attention to detail and the ability to record information effectively.
- Flexible and can respond professionally to changing briefs, deadlines and priorities.
- Flexibility to work occasional evenings and weekends as required.
Desirable:
- Personal or professional knowledge of disability, particularly spinal cord injury.
- Demonstrable experience of providing Information advice and support within the energy advice sector.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a motivated self-starter keen to take on new challenges, and to adapt their varied skills to join us and support our community. This role will have you tackling different things every day and is supported by the external expertise of our HR advisors so a good level of support is in place. You will ensure that our office runs smoothly, and that our key corporate and HR processes and procedures are carried out, comply with law and with our policies.
Working with everyone, you’ll actively enjoy the collegiate atmosphere which we value as a team. You will be curious, courageous, able to quickly understand our work, (and to ask for help when you don’t) and you’ll have the self-belief and capacity to develop trusting relationships with stakeholders at every level. You will have an appetite for detail, and a focus on standards.
See the attached Job Description for more details.
How to Apply
We will be assessing applications on a rolling basis.
The closing date and time for applications is 9am, 26th March 2026.
We reserve the right to close applications prior to the closing date if we receive elevated levels of interest and/or secure a successful applicant for the role.
- Please send us an up to date CV including a daytime phone and email contact and a brief covering email of no more than 250 words indicating your own assessment of whether you think you meet the criteria to be considered for this role. (details in the job description).
- IMPORTANT: please use "Office & HR Support Coordinator Application" as your email subject line.
- We will contact suitable candidates to arrange a short call with the CEO of no more than 10 minutes as this post will work closely with the successful candidate.
- Some candidates will then be invited for interview in person at our offices in South Kensington.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.



The client requests no contact from agencies or media sales.
Are you curious about what digital data can tell us about how people find and engage with content?
We’re looking for a Digital Analytics Coordinator to join the Communications Directorate at the Royal College of Radiologists. In this role, you’ll analyse performance across our website, email and social channels, using tools such as GA4, Google Tag Manager, Search Console, Sprout Social and Dotdigital to turn complex data into clear insight that helps shape how we plan content, campaigns and digital improvements across the College.
Working closely with colleagues across the Content and Brand teams, you’ll play a key role in helping us understand what’s working, where we can improve, and how we can enhance the digital experience we provide for our members.
This role would suit someone who enjoys digging into digital performance data, spotting patterns and translating analytics into practical recommendations. If that sounds like you, we’d love to hear from you.
What you’ll do
- Gather, analyse and present performance data across the College’s digital channels, including website, email and social media.
- Maintain analytics dashboards across platforms such as GA4, Google Tag Manager, Search Console, Sprout Social and Dotdigital, providing clear and regular insight into performance.
- Produce reports highlighting trends, high-performing content and opportunities to improve engagement.
- Identify patterns and trends in digital performance data and translate them into practical recommendations that improve content, campaigns and user journeys.
- Monitor website traffic, search performance and user journeys, identifying opportunities to improve SEO and emerging generative search optimisation (GEO) and discoverability.
- Work with colleagues to ensure content is well structured, tagged and optimised for search and accessibility.
- Manage email segmentation and testing activity to improve targeting and audience engagement.
- Translate complex analytics into clear, actionable recommendations for colleagues across the organisation.
What you’ll need
- Experience analysing and interpreting digital performance data from platforms such as GA4, Search Console, Sprout Social, Dotdigital or similar tools to shape content and marketing decisions.
- Strong understanding of SEO and GEO, website performance and digital engagement metrics.
- Experience creating dashboards, automated reports and data visualisations.
- The ability to translate complex data into clear and practical recommendations for non-specialist colleagues.
- Excellent attention to detail and a strong commitment to data quality and accuracy.
- Strong organisational skills and the ability to manage multiple reporting cycles and priorities.
- A collaborative approach and confidence working with colleagues across teams.
Experience in a membership organisation, charity or not-for-profit environment would be beneficial but is not essential.
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The RCR is a membership organisation and charity that works with our Fellows and members to improve the standard of medical practice across the fields of clinical radiology and clinical oncology.
You’ll join a friendly and ambitious organisation with a clear sense of purpose – and a team that’s proud to support doctors working at the heart of cancer and imaging services.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an excellent communicator who is able to motivate and empower others?
We are looking for a new team member to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.
This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.
You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
This is a part-time role (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.
Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.
Apply today!
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Carers Leave
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London


The client requests no contact from agencies or media sales.
We are looking for a proactive, positive and team-oriented Schools Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills. Your remit will be to ensure the effective and timely onboarding of schools who have registered to our programmes. Ensuring that once they have registered, we provide a seamless and efficient user journey, ensuring maximum school participation once registered, and encouraging further engagement across the organisation. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.
Key Responsibilities
When a school registers for one of the Trust’s programmes, the Schools Coordinator manages the logistics and organisation of each school’s engagement, working closely with the schools and link teachers to ensure the smooth delivery of our programme. This includes:
- Coordinate booking dates/times – working with schools to ensure we fulfil their application to join one of our programmes.
- Handle enquiries and maintain accurate booking records.
- Staff allocation – Secure a freelance educator to deliver content.
- Direct communication – building relationships with schools, teachers, and school staff, ensuring a smooth user experience for our clients. This includes, but is not limited to, answering queries from teachers / staff as received, linking schools with respective freelance educators as necessary, sharing all relevant updates and information ensuring teachers/staff are fully informed about the delivery plans.
- Courier booking – to ensure all hardware is onsite for respective delivery.
- Monitoring – logistics plans and raising any issues with senior logistics staff as they arise.
- Maintain strong relationships with new and existing clients.
- Manage office communications, including phone calls and emails.
- Assist with general administrative tasks to support the teams objectives.
For more information and details on how to apply, please see the full application pack, and head to our website to apply.
The client requests no contact from agencies or media sales.
Hours: A minimum of three days per week up to full time
Contract: Permanent
Location: Home-based with occasional travel to our office in Vauxhall, London (approximately four times per year), occasional travel to visit projects and approximately two overnight stays per year
Reports to: Head of Marketing, Communications and Fundraising.
About Housing Justice
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. We welcome applications from all sections of the community and recognise the value of lived experience of homelessness.
About your role
This is an exciting opportunity for a skilled Fundraising Co-ordinator to join the Marketing, Communications and Fundraising team at Housing Justice.As Fundraising Co-ordinator, you will identify both statutory and grant funding opportunities to fund our projects, and craft compelling bids and proposals that clearly articulate our vision, services, and value to commissioners and funders. You will also be responsible for applying for relevant accreditations to support your applications and will have experience of building corporate partnerships.
Please note that we do not accept CVs or applications that are not submitted using our standard application form..
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Young Citizens is recruiting a Communications & Engagement Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity's central team, you’ll deliver essential engagement campaigns and content that help us stand out to schools, communities, partners and the wider public.
Your Role's Purpose
This role brings together a varied mix of communications work, giving you the chance to shape how Young Citizens’ story is shared with schools, partners and the wider public. You’ll help bring our work to life through clear, engaging content and play a part in the moments that showcase our impact throughout the year. Working closely with colleagues across the charity, you’ll support campaigns, highlight powerful stories, and help ensure our communications feel purposeful and relevant.
Alongside managing content and channels, you’ll be high energy but organised in keeping our communications running smoothly behind the scenes, from responding to external enquiries to supporting events, maintaining our systems and assets, and helping programme teams refine materials and messages. It’s a role for someone who enjoys a fast-paced organisation with experience in ensuring strong execution of marketing and communications work alongside contributing to how we improve and strengthen processes.
In Year 1, your primary focus will be to:
- Ensure development of high‑quality content and manage outputs across digital channels, from email blasts to LinkedIn campaigns
- Design targeted national campaigns that reach priority audiences, especially teachers and schools
- Help ensure our messaging is clear, consistent, and aligned with our mission and values
- Assist with the annual communications plan and organisation‑wide campaigns
- Support impact reporting and storytelling across platforms
- Provide communications and PR support to senior management for fundraising, events, and partnerships
- Contribute to the ongoing development of our communications approach across channels
Who we are looking for
This role is our primary communications role, working with our education and delivery managers to ensure great comms for the charity. It requires someone ready to own and lead this work understanding out to ensure good quality assurance processes but also strategic deployment of e-comms.
You should have around three or more years’ experience in communications, digital marketing, or a similar role, ready to lead a busy portfolio of work.
We’re looking for someone who is:
- Creative and digitally apt, with experience producing engaging content and managing social media and main digital channels (website, key social media outlets and complex e-mail campaigns).
- A clear and adaptable communicator, familiar with writing for a range of external audiences and adapt to format and styles, presenting our work in a compelling format.
- Highly organised and dependable, comfortable managing multiple projects, meeting deadlines, and proactive in keeping things on track.
- Insight‑driven and data confident, comfort sorting through analytics, CRMs and audience feedback to report outcomes, drive decisions and improve communications.
- Collaborative and relationship‑focused, able to work well with colleagues across teams and support shared goals and respond to the strategic objectives set by leadership.
- Attentive to detail and brand‑aware, ensuring consistency in tone, design and messaging across all materials.
- Motivated by our mission, with an interest in education, youth engagement, democracy, or helping young people develop key life skills.
Why join us?
- Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
- Shape and strengthen the delivery of our flagship national programmes.
- Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
- Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.
If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.
A few useful notes to apply:
- Please submit a covering letter of no more than two pages alongside your CV, outlining your interest in this role. Applications without a covering letter cannot be reviewed.
- If you have any questions before applying, please contact our HR team.
- Only applications via Charity Job will be accepted.
For full details on the role, responsibilities, and our charity's work, see the job pack.
The closing date for applications
The closing date for applications is 9am, Friday 13 March 2026. However, we start reviewing applications from Friday 28 February 2026 so early submission is strongly encouraged. Please note that if the role is still advertised, it means we have not yet made an appointment. We reserve the right to close the application process early if a suitable candidate is identified.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Website Coordinator to support the Digital Products team in our ambition to deliver sector‑leading user experiences across Battersea’s website and wider suite of digital products.
You’ll be a great fit if you’re proactive in spotting opportunities to enhance our digital products and confident in coordinating the delivery of these improvements.
The Digital team sits within our Marketing & Commercial department and is responsible for Battersea’s digital output. Our focus is to drive innovation and impact online. We manage Battersea’s website and lead on digital products, campaigns and advertising - all with the aim of increasing awareness of our work and inspiring people to support the dogs and cats who need us.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 11th March 2026
Interview Date(s): To be confirmed
For full details on the role, please download the recruitment pack.
To apply, please click on the "Apply" button.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Starlight
No one enjoys medical procedures, least of all children. From facing everyday vaccinations to the most serious of surgeries and chronic conditions, all children experience varying degrees of apprehension and fear. Feeling scared, powerless, or anxious in healthcare settings doesn’t just trigger a child’s emotions; it can create traumas that impact treatment success and that can have a life-long impact. Starlight’s aim is to transform children’s health through better experiences, by putting play at the heart of every child’s healthcare.
Evidence shows that play in healthcare can reduce anxiety, fear and even pain; it helps children engage and prepare for their treatment and cope better with procedures; it minimises trauma and contributes to a better experience; and supports children to have some sense of agency and control in an environment where these opportunities are limited. Play can also reduce the number of attempts to deliver treatment, the need for sedation and the need for repeat appointments. Prioritising children’s right to play in healthcare results in healthier, happier children who are involved in their own healing and recovery as well as more efficient treatment and care.
We work in over 900 healthcare settings across the UK with an ultimate vision to ensure that no child endures trauma in healthcare.
Our Culture
We believe that our success depends upon focusing on our purpose and business results and taking individual responsibility for a culture where everyone can belong, feel safe and thrive. Our values are the agreed standards that govern our behaviour and are central to our decision-making and the choices that we make. Our development programme focuses on individual awareness of our own values, strengths, and preferences – what makes us who we are – to help all colleagues think for themselves, manage their environment, and make appropriate, balanced decisions for themselves, others and Starlight. We believe that our strength is in our differences and constantly strive towards an authentic workplace culture with equity, diversity, and inclusion as central principles.
Our Strategy and the role of Policy and Public Affairs Coordinator
As a result of the rapid progress and positive outcomes of us leading, managing and coordinating an increasingly cohesive alliance for systemic change in children’s healthcare, we are now in the position of moving some of our focus to the Government and Parliament. This will involve sensitive networking, stakeholder engagement and relationship management. To sustain the momentum and maximise these opportunities, we now want to appoint a permanent coordinator who is dynamic, empathic and curious; with the experience and ability to coordinate and administer the work of a small team working at pace in a fast-changing environment.
The postholder will need to maintain superb attention to detail while juggling multiple priorities (and a diverse range of relationships). There will be growing opportunities to be involved in policy research and preparation of briefings, as well as organising and project-managing events, publications and other activities. There will be a continued focus on meetings of various kinds; aiming to ensure these are seamless and problem free for everyone involved. This will require considerable administrative support in diary management, arranging meetings, preparation of papers, accurate minute taking and follow up actions.
In your application, we’d love to hear about what inspires you about Starlight’s purpose, beliefs and values with a statement that is very personal to you and gives us an insight into who you are, and how you would contribute to Starlight’s success with your experience, expertise and approach.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.
Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.
About the role
The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.
This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.
About you
To be successful in this role you will:
- Have significant current or very recent experience in telephone-based customer/supporter service
- Be an initiative-taker, actively seek solutions before escalating issues
- Be able to effectively handle complex and difficult telephone calls
- Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
- Be motivated to develop professionally and consistently meet performance targets
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd March 2026 at 23:59
Interview process: Competency based interview plus assessment tasks
Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
MAIN PURPOSE OF THE ROLE
The role of Marketing and Communications Coordinator is to provide support in ensuring the
local community is kept informed about Matrix and its projects, as well as engaged in
supporting us. We expect you to be creative, enthusiastic about our cause and an effective
communicator. In this role you will work independently, but in close liaison with the CEO,
Wider Leadership Team and the wider Matrix team.
PRINCIPAL RESPONSIBILITIES
External Communication
● In collaboration with the CEO, write, edit and coordinate the production and delivery of
all postal and electronic newsletters.
● Plan, prepare and coordinate communication with Matrix donors, supporter Churches
and the wider public.
● Create, plan and schedule posts across all Matrix social media channels.
● Develop original copy for social media platforms, websites, broadcast and printed
advertising materials.
● In collaboration with the Data Coordinator, simplifying complex data into a user-friendly
format such as graphs, charts and other visual aids.
● Ensure Matrix team understand and use the correct branding for internal and external
communications.
● Understand brand guidelines and consistently implement the brand voice across all
channels and marketing materials and encourage the wider team to do the same.
● Collaborate closely with the Data Coordinator and Head of Operations to ensure our
supporters database meets GDPR and Fundraising Regulation requirements.
● In liaison with the CEO, write and submit press releases as required.
Income Generation and Networking
● Participate in the Fundraising Working Group, working with the Income Generation
Strategy to enhance our income.
● Attend Matrix fundraising events, taking photographs and supporting with appropriate
creative tasks.
● Support the Head of Operations in producing written funding applications, as required.
● Represent Matrix at networking events alongside the Leadership Team.
Support to Executive Team
● Under the direction of the Head of Operations, collaborate closely with the Operations
Team.
● Undertake a variety of creative administrative tasks for the CEO and Head of
Operations as required.
● Under the direction of the Head of Operations, provide additional administrative
support to the wider Leadership Team.
● Work within our wider Organisational Strategy and Communications Strategy.
What we expect from you:
Matrix is a small, established, but evolving and growing charity. There is therefore an
expectation on all staff to be proactive and a team player, supporting others in their busier
seasons and the charity as a whole across the year.
All staff are expected to:
● Fit in with our values: positive, relational, innovative, collaborative and fun.
● To work from within the Christian ethos.
● Be committed to and passionate about the mission to catalyse change in young
people’s lives.
● Be a pro-active member of the Matrix team and get involved in projects which benefit
the mission of Matrix (e.g.: fundraising activities/events or reflective spaces).
● Work across agencies and Matrix teams.
Due to the nature of the work you may be expected to work some evenings and occasional
weekends. All hours will be based at the Matrix office, unless previously agreed. Any specific
changes to your working week will be cleared through your Matrix line manager.
PERSON SPECIFICATION
ESSENTIAL
● A confident and professional written communicator, with a high standard of written
English.
● A confident and professional verbal communicator, both on the phone and face-to-face.
● Highly organised, with an eye for detail, and able to work to tight deadlines.
● Comfortable working within a fast-paced environment, able to prioritise and deliver on
multiple projects concurrently.
● Confident in being creative and using own initiative; working independently as
required.
● Excellent IT skills.
● Familiar with and confident using a breadth of social media platforms.
● Approachable and able to relate to staff, volunteers and other Matrix stakeholders in a
friendly and professional manner.
● Educated to A Level (or equivalent), with a minimum of grade C in English and Maths GCSE
● Passionate about the mission of the Matrix Trust.
● Agrees with, and is able to support the ethos of the Matrix Trust.
DESIRABLE
● Familiar with the GDPR.
● Educated to degree level, preferably in a related field.
● Comfortable developing new processes, as required.
● Experience of copywriting, marketing or public relations.
● Experience of working with young people, in a youth work or educational setting.
● A proven ability to present complex information in an accessible format to a variety of
audiences.
Company Description
Marie Curie is the UK’s leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Our Marie Curie’s Internal Communications and Engagement team is responsible for keeping more than 4,000 colleagues across the UK informed, connected and aligned with our mission. The team plays a vital role in shaping employee experience - ensuring people understand organisational priorities, feel engaged in change, and see how their work contributes to long-lasting change.
As Internal Communications and Engagement Coordinator, you’ll help bring the organisation’s internal story to life. From drafting engaging content and maintaining intranet pages to supporting campaigns and staff events, you’ll ensure colleagues receive clear, timely and meaningful communication. Your work will help strengthen engagement, reinforce our values, and create a positive and connected employee experience across Marie Curie.
This is a temporary role that offers hands-on experience in a fast-paced environment - ideal for someone looking to build or develop a career in communications within a purpose-driven organisation.
Your Impact:
- Provide administrative and logistical support to the Internal Communications team, including project management, meeting coordination and following up on actions.
- Track communication metrics and maintain accurate reporting records.
- Draft, edit and publish engaging content for internal channels, including newsletters, intranet, email and digital screens.
- Ensure content is accurate, accessible, aligned to tone of voice and delivered to deadline.
- Maintain and update intranet pages and support management of the communications calendar.
- Support the delivery of internal campaigns and initiatives that reinforce organisational priorities and values.
- Assist with planning and delivering staff briefings, Q&A sessions and engagement events.
- Gather and interpret colleague feedback to improve communication effectiveness.
- Suggest creative ideas to enhance engagement and internal storytelling.
Key Criteria:
- Excellent written and verbal communication skills, with strong attention to detail.
- Understanding of what makes communication clear, engaging and accessible.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong organisational skills and ability to work both independently and collaboratively.
- Ability to adapt quickly to shifting priorities, maintaining a flexible and solutions-focused approach.
- Proactive, positive attitude with a genuine interest in internal communications and employee engagement.
- Previous experience creating content for newsletters or digital channels will be an advantage.
Please see the full job description .
Additional Information
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: March 12th, 2026. We encourage early applications as we may close the job advert sooner once we receive a sufficient number of applications.
Salary: £23,133 - 24,350 per annum
Contract: Fixed-term (6 months), full-time (35h per week)
Based: Hybrid role – you will work from home with one day per week in our Embassy Gardens office in London. Occasional travel for a team day may be required once every 2-3 months.
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone - staff and volunteers alike - supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.
The client requests no contact from agencies or media sales.
Join us in delivering early intervention support that empowers young people to thrive.
As a Children and Young People (CYP) Community Wellbeing Co-ordinator, you will support children and young people experiencing challenges such as anxiety, low mood, social isolation, family pressures, and school-related stress. Through personalised, strengths-based plans, you’ll connect them to positive, non-clinical community activities and services that build resilience, confidence, and long-term wellbeing.
Key Responsibilities:
- Meet with young people and their parents/carers to understand what matters most and co-produce tailored action plans.
- Connect families to relevant voluntary and community sector services.
- Provide short-term support (approx. four sessions), including follow-ups and accompanied visits where appropriate.
- Work collaboratively with GP practices, schools, healthcare professionals, and community organisations.
- Maintain accurate records, monitor outcomes, and contribute case studies and reports.
- Support safeguarding processes and ensure safe, appropriate exit planning.
- Champion social prescribing locally and strengthen partnerships across Bexley.
The CYP Social Prescribing Project focuses on early intervention, reducing health inequalities, and improving emotional, social, and physical wellbeing. By linking young people to community-based support, we ease pressure on statutory services while promoting holistic, person-centred care.
If you are committed to making a meaningful difference in young people’s lives and thrive in partnership-based community work, we would love to hear from you.
We are looking for a candidate who can demonstrate:
- A strong understanding of the diverse needs of children and young people.
- Knowledge of safeguarding responsibilities and best practice.
- Experience of partnership working and engaging families in community-based support.
- Excellent communication, organisation, and case management skills.
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
WHO WE ARE
Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality UK’s current key campaigns include:
- Strengthening enforcement of animal protection laws
- Halting the expansion of Scotland’s salmon farming industry
- Achieving a ban on foie gras imports
- Securing species-specific slaughter legislation for fish
- Inspiring the public to eat plants, not animals
ABOUT THE ROLE
The Communications Coordinator will play a key role in shaping Animal Equality UK’s public voice. They will ensure all outgoing content, both digital and print, aligns with our brand, values, and mission.
This role will lead on paid digital marketing and lead-generation activities to grow our supporter and donor base; oversee video production; manage website content; optimise organic and paid reach; support SEO strategy; and ensure consistent day-to-day engagement across our social media channels.
The successful candidate will work collaboratively across all UK departments, particularly Marketing and Campaigns, as well as with international colleagues, to maximise our impact for farmed animals.
ABOUT YOU
You are a detail-oriented and data-aware communicator who approaches your work with accuracy, care, and a strong focus on long-term financial impact for the organisation. You bring a creative eye for compelling storytelling, particularly through video and social content, and use this flair to proactively take ownership over your work, producing engaging, high-quality digital materials. You are solutions-focused and highly self-motivated, taking initiative to solve problems, respond swiftly to unfolding events, and share timely campaign updates, victories, and breaking news.
You excel in organisation and time management, balancing a varied and fast-paced workload while meeting deadlines and working independently when needed. Your strong written communication skills allow you to craft persuasive, clear, and compelling copy across platforms, always tailored to audience and context.
Collaboration comes naturally to you: you work cooperatively with colleagues across teams and international offices to achieve shared goals. You are driven, self-starting, and strategic in your approach, with a deep commitment to Animal Equality’s mission and the protection of farmed animals. Professionalism, adaptability, and discretion are essential to how you work. You actively seek constructive feedback and use it to continuously improve your work. You show autonomy, pride over your work, and a growth mindset that is focused on improving the world for farmed animals.
You must have a minimum of three years’ experience in running paid ads on Meta and Google, with a proven ability to design and deliver content for successful lead generation and long-term fundraising.
In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.
BENEFITS
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
- A free vegan lunch every month at the Animal Equality monthly meetups.
Position Location: Remote, in the UK. Candidates should be prepared to travel to London once a month for in-person team meet-ups. Please note that travel for these routine office visits is self-funded. Occasional travel to Animal Equality events may be required, with all associated expenses fully covered.
APPLY NOW
To read the full job description and apply, please visit our careers page.
Closing date: Wednesday, 1 April 2026.
The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout March, with Animal Equality UK making an offer to the successful candidate shortly after.
Animal Equality’s vision is a world in which all animals are respected and protected.

Using Anonymous Recruitment
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Actively Interviewing
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The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization (WHO) and consultative status with the United Nations (UN).
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.
The Event Coordinator (Programmes) will coordinate the planning, delivery and evaluation of event programmes and provide administrative support to volunteer Scientific Programme Committees (SPC), with a particular focus on our flagship biennial World Congress. This is a hands-on role, requiring an organised and diplomatic individual who can manage competing priorities to meet deadlines, adapt to last minute changes and requests, and build strong relationships with both internal and external stakeholders.
HOW TO APPLY
- To apply for this position, please send your CV and cover letter outlining your experience and interest in this opportunity via the Apply button. Please note that applications without a cover letter may not be considered.
- Closing Date for applications: Sunday 22nd March 11.30pm
- Interviews will take place as and when suitable candidates are identified.
PLEASE NOTE THAT THIS POSITION IS OPEN TO THOSE WHO HAVE THE RIGHT TO RESIDE AND WORK IN THE UK. WE WILL EXPECT RELEVANT PROOF OF SUCH IF ASKED FOR AN INTERVIEW (PLEASE DO NOT SEND THIS INFORMATION WITH YOUR APPLICATION, THANK YOU).
FIGO is the only organisation that brings together professional societies of obstetricians and gynecologists on a global basis.
The client requests no contact from agencies or media sales.
