Liberty is a high-profile campaigning organisation that has been fighting for human rights and civil liberties for more than 80 years. We are independent and unshakeable. Our principles are guided by evidence and expertise – not political agenda, profit or popular opinion. We are not afraid to speak uncomfortable truths or challenge intolerance, injustice or abuse of power wherever we find it – but we always treat people with respect. We inspire and empower others to defend their own rights and the rights of their family, friends and communities. Together, we use our voice in courtrooms, in the news, on the streets and in politics to demand and deliver lasting change to benefit the many and the most vulnerable.

Liberty works on a diverse array of issues, including non-discrimination, migrants’ rights, protest, privacy, digital rights, free speech, police misconduct and access to justice. We are a uniquely multi-disciplinary team, working to achieve change through a powerful combination of lobbying, communications, strategic litigation, campaigning, member activism and providing free advice and information to the public. Liberty has been standing up for people and holding the powerful to account since 1934, and is needed now more than ever.

Liberty is currently recruiting a Policy & Campaigns Intern to join the team. If you are interested in launching a career in human rights campaigning and legal activism then we want to hear from you.

Programme Finance Officer

Salary: £30,763 - £36,192 annum, depending on experience + good range of benefits

Contract: Permanent, Full- Time – 36.5 hours per week

Based: Milton Keynes, Buckinghamshire

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

We are seeking a passionate individual with strong financial skills and experience in financial management or compliance related work to join us as Programme Finance Officer. We need someone who can amplify the impact of the organisation through grants acquisition and quality management of grant funded programmes. You will work across the World Vision (WV) global partnership to ensure the successful management of a portfolio of projects and programmes in compliance with donor requirements and be aligned to the implementation of the Policy & Programmes grants strategy. You will be focusing on the Most Vulnerable Children to facilitate WV's mission of positively impacting child well-being.

Key Responsibilities include:

• leading on grant compliance and management of World Vision financial processes and reporting;
• providing technical advice on compliance and financial management of donor funded programmes;
• supporting the development and submission of proposals;
• managing financial and operational risks in programme portfolios;
• maintaining up-to-date information on systems and databases; and
• conducting monitoring trips including visits to programmes in fragile states and as part of emergency response grants.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK).

Please click the link provided to view the Job Description.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 28th October 2019

Interview Dates: To be confirmed

Please note that interviews may commence prior to the closing date. If a suitable candidate is identified, the closing date may change, so please apply early to avoid disappointment.

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice can be viewed on our website.

No agencies please.

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting the value of research involvement to the public, and actively helps people to get involved.

We are looking for 2 confident, friendly and proactive people to join us as an Information Officer. In this role you will be facilitating the day-to-day operation of the Dementia Research Infoline, providing the public with information about dementia, current dementia research and opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining and expanding the charity’s health information resources.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

Please note that the Dementia Research Infoline does not provide counselling or medical advice.

Main tasks of role:

• Act as the first point of contact for the Dementia Research Infoline, providing information about dementia and research and signposting to other organisations.
• Respond to health and research enquiries by phone, letter and email.
• Discuss with the public the different ways people can get involved in research and the types of studies looking for volunteers.
• Assist members of the public with registration for Join Dementia Research. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
• Write, update and promote health information materials in accordance with the principles of the Information Standard and in a variety of formats.
• Manage the confidential handling of personal data.

What we are looking for;

• Degree in a science subject or equivalent
• Good knowledge of the clinical research process and how the public can play a part in that process.
• Knowledge of good practice around information governance.
• Confidence working with computers; knowledge of Word, Excel, and Outlook and general IT skills.
• Effective verbal and written communication skills with a sensitive and patient phone manner.
• Ability to translate scientific research to make it accessible to the public, both over the phone and in written responses.
• Ability to identify appropriate sources and evaluate evidence to provide up-to-date, accurate, evidence-based information.
• Ability to pull together information quickly from a variety of sources.
• Ability to work on ongoing projects while prioritising responses to Infoline calls and emails.
• Excellent organisational skills with a keen eye for detail and the ability to prioritise tasks within a busy working environment.
• Experience of discussing health or research matters with the public.
• Experience of writing complex health information in a simple and accessible way.
• Appreciation of the emotional impact of dementia on individuals and an awareness of services and organisations relevant to people with dementia.
• Resilience for handling occasional challenging calls.
• A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
• Proactive and keen to explore innovative ways to promote the work of ARUK.

Location: Granta Park, near Cambridge.

Salary: Circa £26,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 27th October 2019, with interviews to be held on the either the 15th October 2019, or the 5th and 6th November 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an interview on any other date this will be based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a particular day.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 35 years. With an active presence in over 40 countries, we strive to make the world a better and fairer place for those effected by poverty, conflicts or natural disasters.

Our head office in Birmingham, UK is currently recruiting for the position of ‘Programme Manager - Conflict Prevention and Peacebuilding in Fragile Contexts’ to join the International Projects Division. The purpose of the role is to lead and manage a three-year programme funded by the Swedish International Development Agency (SIDA) on conflict prevention and peacebuilding in Kenya, Pakistan and , Philippines. The PM-CPPFC will be responsible for managing the project implementation over the course of 16 months till the end of the project duration, ensuring that project deliverables and results are being achieved effectively and efficiently. The incumbent will be responsible for assuring that the project is implemented within the agreed scope of work and in compliance with SIDA’s regulations and within IRW’s policies and processes.

The successful candidate must have or be:

• A graduate degree or Masters’ Degree or in-depth experience in relevant field required (e.g. International Relations, International Development, Peace and Conflict Studies or equivalent experience in development/humanitarian areas)
• An in-depth understanding of international development issues
• Qualified in PMD-Pro and or any other Project Management professional qualifications would be useful  
• Extensive experience of managing and implementing multi-country funded project
• Understanding of conflict prevention and peacebuilding demonstrated through management of projects
• Track record of working in a similar role with an International NGO

Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

Please Note: Interviews are expected to take place on Monday 11th November 2019.

Pre-employment checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

Islamic Relief is an equal opportunities employer

Passionate about campaigning for change and policy development? This role aims to empower students and student leaders to create change by undertaking research, supporting the development of policy and supporting student leaders to develop campaign plans.  This post holder will coach and mentor student leaders to thrive in their volunteer roles and create a community of champions and ambassadors for the Students’ Union through their participation and involvement, fostering deeper engagement through a positive and transformative experience.

Creative Support is a busy and dynamic national charity with a track record in providing high quality, person centred support services in 70 Local Authorities.

Short Job Description:

We are seeking a talented and highly committed graduate to join our busy Tendering Team. The role will involve writing bids/proposals, editing your colleagues’ bids, creating PowerPoint presentations and contributing to the development of new services.

You will need to be well organised, hard working and flexible as this is a fast paced and challenging role, working to multiple deadlines. You will have excellent writing abilities, as well as strong IT, research and problem-solving skills. You will be able to write creative, aspirational and meaningful submissions that reinforce our person-centred approach to supporting vulnerable adults to achieve positive outcomes.

You will be educated to degree level with a first class or 2:1 degree in a literate subject. A passion for writing and a genuine interest and awareness of health and social care policy/sector will be very useful.

Full training and on the job coaching will be provided but you must be able to work independently, take ownership of your development, be willing to work flexibly and positively adapt to the changing needs of the team.

You will be based at our friendly Stockport town centre head office with other hard working and high performing people.

The role of Graduate Bid Writer is offered as a 12 month development programme, where graduates who achieve a high standard will advance to the role of Bid Writer following the 12 months.

Richmond Advice and Information on Disability (Richmond AID) are looking for an enthusiastic, hardworking and highly motivated person to join our team.

 Advice and Information Officer

Pro rata of £22,065 to £27,800 incl OLW depending on experience.

Contract: Part time, 28 hours per week

Closing date: 10am on 23rd October 2019

The role will involve working within our experienced advice and information team. The Advice Service provides people with long term health conditions, disabled people and carers with one-to-one confidential advice and support on a range of areas including health and social care, housing, benefits, debt, grants, transport and mobility, aids and adaptations, education and work related issues and more. You will also support people to access services, activities and opportunities in their community.

You will need to have experience of advice work, be a team player and have the ability to work from your own initiative. Training can be provided and our priority will be to get the right skills and approach. You can receive some on the job training and one to one support from our team and we can provide comprehensive training courses for you to develop your skills.

Our clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements, particularly those for disabled people and carers. You will have a background in advice giving. The work can be stressful at times with pressure and deadlines, but it can also be very rewarding.

To apply for this post please send your CV and a cover letter by clicking on the Apply Now button.

Richmond AID offer 25 days annual leave plus eight bank holidays (pro rata for part-time). Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Richmond AID is an equal opportunities employer and particularly welcomes applications from disabled candidates. Richmond AID has been awarded the Two Ticks symbol meaning any disabled candidates that meet the minimum criteria will be invited for interview.

Regd charity No. 1074788. Company limited by guarantee, Regd in England No. 3612476.

(Please apply with CV and cover letter of no more than 2 pages if interested in this job).

Transform Drug Policy Foundation is an independent charity that works to change the way drugs are controlled. For over 50 years, the war on drugs has harmed communities, increased the risk to individuals and gifted a multi-billion dollar trade to criminal gangs and networks.

Our drug laws are not fit for purpose. Transform promotes awareness of effective alternatives, provides new models of regulation, and supports those who are moving towards better approaches.

It’s time for drug laws that protect our families.

Anyone’s Child: Families for Safer Drug Control is an international network of families whose lives have been wrecked by current drug laws and are now campaigning to change them.

No one doubts that drugs can be dangerous – that’s why we should do all we can to prevent children and young people from taking them. But banning drugs and criminalising those who get involved with them causes even more harm.

Drug-gang violence, countless lives ruined by criminal records for possession, and entirely avoidable deaths from contaminated street drugs – the damage caused by the current approach can no longer be ignored.

We need to move beyond fear, discrimination and punishment, and towards drug laws that are centred around honesty, compassion and health.

Role: 

We are looking for a committed and enthusiastic individual to join our friendly, dedicated team in Bristol. This job is an opportunity to support real change and work with the incredible families and activist network involved in the Anyone's Child Campaign. 

The successful candidate will support Transform’s Anyone's Child campaign by helping to build the activist network. They will assist with event organisation; develop our social media strategy and web presence; work with key stakeholders and policy makers and support activists in their campaign work.

Transform is committed to diversity and equality in all its work. We welcome and encourage Black, Asian and Minority Ethnic applicants as these are underrepresented in our sector.

AIM OF POST

To assist the Anyone’s Child Campaign Manager in building the Anyone’s Child activist network according to the campaign strategy.

MAIN DUTIES

The post holder will work closely with other staff and in particular with Transform’s Deputy Chief Executive and Anyone’s Child Campaign Manager and the Chief Executive to build, support and administer the Anyone’s Child activist network.

Events and meetings

1. Assist with the planning and carrying out of Anyone’s Child public events.

2. Help to set up training workshops, including travel, venue, materials, equipment and feedback.

3. Help to coordinate quarterly and regional meetings between family group members to ensure regular, timely, effective and efficient collaboration.

4. Regularly liaise and collaborate with partner organisations as required.

5. Minute meetings as required

Research

1. Undertake basic research as directed

2. Edit stories for publication where appropriate.

3. Assist with building international network.

Website and development and maintenance

1. Upload new content and ensure that the website is kept up to date.

2. Contribute to the design of any new sections.

3. Develop social media content 

4. Draft a monthly e-newsletter

Administration

1. Liaise with colleagues where appropriate ensuring relevant information is shared.

2. Ensure the efficient collection, updating, storage and retrieval of appropriate contact information on a database.

3. Help with administration for financial reporting purposes, ensuring that correspondence and records are kept according to procedure.

4. Assist with other administrative tasks as required.

General Responsibilities

1. Actively participate as a member of the staff team.

2. Attend and contribute to relevant meetings.

3. Participate in training as required.

4. Work in accordance with the Data Protection Act.

5. Be responsible for your own and colleagues health and safety and to work in accordance with Transform’s Health and Safety Policy.

6. Adhere to other relevant policies and carry out duties in accordance with Transform’s mission.

7. Undertake any other reasonable duties as required.

Person Specification

Essential skills:

• Capacity to work independently in an organised, creative and innovative manner.

• High level of emotional intelligence and ability to deal with vulnerable people in a sensitive and appropriate manner.

• Familiarity with ICT and competent with basic office software.

• Interest in campaigning for drug policy reform.

• Good telephone manner.

• Strong written, verbal and face-to-face communication skills.

• Commitment to teamwork.

• Basic understanding of budgets, pricing and negotiating.

Highly desirable

• Trained in counselling

• Familiar with indesign, wordpress and canva 

Please apply with CV and covering letter no more than 2 pages if you are interested in this Job.

 

Are you an ambitious leader, who wants to have a transformative impact on Project and Programme Delivery? If you want to be a key leader in an energetic, inspiring team, and equip our trainers, staff and participants in making a real impact on the frontline we want to hear from you.

We are looking for a self-starter with a collaborative, entrepreneurial approach. You will have experience of managing projects and programmes to achieve ambitious targets. You will have strong leadership potential: combining exceptional interpersonal skills with an ability to oversee continual improvements of process, logistics and content.

This role is a high-impact position within the organisation, reporting to the Programme Director.

For further information, including responsibilities and person specification, please see the full job information pack attached.

Closing date: 9am, 14th November 2019

Dear Candidate,

For nearly 40 years, The ClementJames Centre has been offering local people the skills, knowledge, opportunities and support they need to achieve their potential. We have come a long way since our founding days – from a straight-forward homework club to a well-established community support charity, transforming the lives of close to 3,000 people each year.

We have four main programmes:

• Adult Learning - supporting adults to improve their English, Maths and ICT skills
  We offer a wide range of Functional Skills courses and intensive literacy & numeracy support.
• Employment Support - helping people to gain meaningful and sustainable employment. We offer tailored advice and support, mentoring and work skills activities
• Wellbeing & Support - empowering people to overcome barriers and challenges and to engage with their own wellbeing. We do this through the provision of Information, Advice and Guidance, and wellbeing support and activities
• Young People’s Education - helping young people to learn, flourish and achieve their potential. We provide academic support, mentoring, intensive literacy & numeracy support and aspirational activities.

The role of the Community Development Worker is a varied one and includes delivering our bespoke Employment Programme to local adults and young people, supporting with a range of health and wellbeing projects and providing at least one element of either, Advice and Guidance on a range of issues, or literacy and numeracy support to children and adults.

Our dedicated staff team is essential to the success of everything we do. Together, we work towards a fairer society where everyone is empowered to release their potential and live fulfilled lives. As a Community Development Worker you will be at the forefront of positive social change, helping local children and adults to grow and succeed.

This exciting training scheme will not only give you a real insight into the charity sector, but also provide you with the skills and hands-on experience required to excel as a charity professional. The scheme offers full training, development and support, and you will have the opportunity to work with driven and compassionate colleagues within a vibrant community.

If you believe that everyone should have the opportunity to release their potential and live fulfilled lives and you would like to join a dynamic, innovative organisation, then The ClementJames Centre could be the perfect career choice for you.

____________________

The ClementJames Centre is a welcoming and unique place to work and if you would like to visit us before submitting your application please email us to arrange a visit.

Safeguarding is everyone’s business. The ClementJames Centre is committed to protecting the health and wellbeing of those we support, and enabling them to live free from harm, abuse and neglect. All our staff are required to have an enhanced DBS check and will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At ClementJames, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. If you require the application documents in a different format please do not hesitate to contact us.

Sustrans, the charity that's making it easier for people to walk and cycle, is seeking to fill the following key vacancy within our Research & Monitoring unit:

Senior Evaluation Officer

Research & Monitoring Unit

(SUS2772)

£27,255 per annum

37.5 hours per week – based in Cardiff

Sustrans Research & Monitoring Unit provides evidence on sustainable and active travel that is transparent and authoritative and which influences and shapes policy, practice and behaviour across the UK.  This role will play an important part in developing our understanding of active travel in Wales with responsibilities for evaluating major infrastructure programmes and leading aspects of our work focused on school travel and will include developing and managing a small team as well as overseeing aspects of our wider programme of monitoring, evaluation and appraisal work.

We are seeking creative, passionate and experienced individuals to join our team.  If you have a good understanding of best practice in monitoring and evaluation techniques, have demonstrable project management skills and are a great communicator with the ability to present technical information in a clear way this could be the opportunity for you.  You will be able to draw on a wide range of research methods and apply them to real world projects, have strong analytical skills, experience of working with partners and clients and know how to get the best out of others both through line management and task supervision.  You will also be committed to the promotion of active and sustainable travel.

Closing date for the receipt of completed applications is 9am on Tuesday 29 October 2019.  Interviews will take place in Cardiff on Wednesday 13 or Thursday 14 November 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

From Insta stories to Twitter threads, with Facebook ads and YouTube channels, there are so many ways to tell our story and connect with people - but we need your help.

Are you a creative wordsmith excited by storytelling and passionate about Jesus? Do you have a strong eye for design and the ability to craft a persuasive message? We are looking for a new social media and marketing co-ordinator to join our growing team at an exciting time for the Evangelical Alliance. This is a full-tim role based at our London resource centre.

With a background in social media or marketing communications and a working knowledge of the UK church, you will be an innovator and collaborator. If this is you - we’d love to hear from you.
 

Research Economist
London, WC1

About Us

The Institute for Fiscal Studies (IFS) was founded in 1969 as an independent research institute to promote the development of effective fiscal policy through informing public debate.

As Britain’s leading independent microeconomic research institute, our research remit consists of public policy analysis, covering subjects from tax and benefits to education policy and labour supply to corporate taxation.

We have gained a worldwide reputation for academic rigour, contribute to the development of academic scholarship and have an impact on policy makers, think tanks and practitioners.

Each year we recruit a number of outstanding Research Economists to join our research teams.

Your Rewards

- Salary of £36,000 per annum
- Great working environment with open plan offices and break out spaces
- Outstanding training and development programmes

This is the ideal role for an economics graduate, post-grad or proven economist who is ready to make an impact on public policy and the nation as a whole with the country’s leading microeconomic research institute.

We support our staff in developing their skills through further study and ad hoc training and by giving them opportunities to get involved with all aspects of research and communication right from the start.

We also have a strong record in training excellent social scientists, some of whom build a long career at the IFS while others go on to use the skills they acquired at the Institute to good effect in the civil service, the media and academia.

As such, this is the ideal role in which to expand your horizons, develop your skills and experience and place the foundations of an incredible career for the future.

Your Role

As a Research Economist, you will carry out in-depth economic research and communicate your findings to politicians, journalists, academics and others such as campaigning groups and professional organisations.

Working closely within a small team as well as with other teams across the Institute, you will have the chance to think creatively about economics and eventually shape your innovative ideas into research programmes.

Liaising with policy experts and leading academics from the UK and overseas, you will inform policymaking and pass on your enthusiasm for economics to others, both inside and outside the Institute.

About You

To be considered as a Research Economist, you will need to fall into one of the following categories:

- A graduate with an extremely good degree in economics
- A strong economics graduate who is expecting to complete an MSc, OR
- An exceptional economist with some experience in research, academia, public or private sectors

For those who have completed their first degree, you will be encouraged to study part-time for a Master’s degree with financial support from the Institute. If you are interested in further study, support is also given towards part-time study for a PhD.

Candidates who are studying for or have completed a PhD are also welcome to apply and will be considered for a Research Economist role. If you consider it relevant, please include information about your doctoral research in the online application form; you may include a link to a website where your papers are available.

Other organisations may call this role Economist, Graduate Economist, Research Fellow, Research Associate, Applied Economist, Economy Analyst, Graduate Research Associate, Graduate Research Economist, or Assistant Economist.

The closing date for applications is the 11th November 2019.

Any offer of employment is subject to the eligibility to work in the UK.

The Institute operates an equal opportunities policy and has a flexible working environment.

So, if you are ready to embark upon a rewarding career as a Research Economist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 15,000 dogs; we never put a healthy dog down.

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 21 Rehoming Centres around the UK & Ireland. There are no sales involved, just great customer service.

As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You'll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you'll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.