Relationship fundraising manager jobs

Thank you for your interest in the post of Chief Operating Officer of Worcester Cathedral. In this important role the new COO will work with the Dean and colleagues of the Cathedral Chapter to support the ministry and mission of the Cathedral and deliver the next phase of our strategic vision.

The COO plays a central role in delivering the Chapter’s strategy and plans, maximising resources and commercial activities and managing the day-to-day operation of the Cathedral, while nurturing its unique character and vision. The role carries a broad and critical remit across a particular and complex organisational infrastructure. The role of the Chief Operating Officer (COO) is one of two statutory chief officer roles under the Cathedral Measure 2021, along with the Chief Financial Officer (CFO).

We believe that to be successful in the role, the COO will need to demonstrate a significant track record of strategic leadership in a complex and diverse operation. Whether their background is in the public, non-for-profit, or private sector, they will be a proven leader with acute political sensitivity and judgement, and outstanding communication and commercial skills. We are looking for an enterprising and creative thinker, with the intellectual rigour and relationship skills to be credible and influential with all our key stakeholders.

Overall executive leadership at the Cathedral is exercised by the Senior Executive Team (SET). The SET comprises the Dean (as equivalent to CEO), the Residentiary Canons, the Chief Operating Officer (COO) and the Chief Financial Officer (CFO). The Senior Executive Team meets fortnightly, and the COO is expected to take an active part in those meetings and the wider executive function. The Senior Management Group (SMG) is chaired by the COO and comprises the residentiary canons, the COO and all heads of departments, and meets fortnightly.

This is a challenging role with some complex and demanding tasks at an exciting time of change for Worcester. It offers an outstanding opportunity to bring new thinking to the life of the Cathedral in a context where colleagues will offer both strong support and significant stimulus.

Main duties and responsibilities:

Governance

• To facilitate good governance processes, and to ensure that all policies and procedures are compliant; to work with the Dean to shape the agenda and implement the decision of the Chapter.

Leadership and management of the staff 

• To provide leadership and managements of the staff team.

Finance

• To work with the Chief Financial Officer to ensure there is a strategic plan in place for finance; to work closely with the Finance Committee and finance and fundraising staff to ensure regular and relevant reports are produced, cash flow is monitored, and an annual Chapter budget is drawn up.

Fabric

• To have oversight of the fabric of the Cathedral and precinct, in conjunction with the Surveyor of the Fabric (cathedral architect) and the architect for the close properties; and to prepare budgets and robust management plans for major projects as well as for the routine maintenance of the Cathedral and close properties. 

The successful candidate will have the following knowledge, experience, skills and attributes:

Knowledge and experience

• A practicing Christian (this is an Occupational Requirement of the post) who is sympathetic to and supportive of the Cathedral as part of the Church of England, and willing to participate from time to time in public worship and other cathedral events.
• A person who delights in the history and heritage of the Cathedral, is enthusiastic about its musical tradition, and values its opportunities for engagement with the community through learning, social action, culture, and tourism.
• A person with substantial experience in a senior leadership/management role, as a team-leader and team-member, in a complex private, public, or non-for-profit organisation.
• A person with experience of financial management, capital project management, and target achievement.
• Ideally, but not essentially, a person with experience of managing buildings and property.

Skills, abilities and attributes

• A person of absolute integrity.
• A person able to think strategically about the future of the organisation.
• A person able to build positive relationships with the Dean, members of the Chapter, staff, professional advisers, volunteers, regular worshippers, the Friends, and partner-organisations in the Diocese and City.
• A person committed to ensuring the Cathedral is a safe place for all.
• An excellent team-leader, able to inspire others, build on their strengths, and develop their potential.
• A strong communicator, able to explain and record complex matter clearly and accurately, to be able to write English to a high standard.
• A person able to work flexibly, combining work at management level with being (on occasions) hands-on, working the hours the post requires in practice.

Please click 'Redirect to recruiter’ to be redirected to Worcester Cathedral's website, where you can find the full recruitment pack and details on how to apply.

Applications for this role close at 5pm on Monday 18th May 2026.

Do you want to change people’s lives for the better? We’re looking for an tenacious, ambitious, dynamic and super organised campaigner to help win public services for people not profit. You’ll be persuasive, creative, and hungry for change in a challenging political landscape. Driven, determined and committed you’ll push forward campaigns at every stage to win victories. You'll have the opportunity to lead on campaigns you're passionate about and improve people’s lives with public ownership.

This role is a crucial part of the We Own It team and central to raising our profile and increasing our impact. Part of a small collaborative team working mostly remotely and sometimes in London, you’ll need to be tenacious in your approach to winning campaigns, highly self-motivated and able to work efficiently and autonomously. 

This is an exciting opportunity to lead one of the most distinctive and high-performing music, culture and arts organisations in England.

Newham Music is seeking an exceptional Chief Executive to lead the organisation through its next phase of development. The CEO will provide overall strategic, operational and cultural leadership, working closely with the Board of Trustees and senior team to ensure that Newham Music continues to deliver excellent work, strong partnerships, sound governance and long-term organisational resilience.

This is a substantial and visible leadership role. The successful candidate will need to lead confidently across strategy, people, finance, governance, safeguarding, partnerships and external representation. They will also need to combine public and cultural leadership with a clear understanding of organisational performance, financial discipline and delivery.

The incoming CEO will inherit an organisation with strong foundations, a respected reputation and significant reach across schools, communities and the wider cultural sector. They will also take on a live strategic brief. Key priorities will include sustaining trust and quality across the organisation, leading Newham Music’s positioning for the next Arts Council England investment cycle, strengthening long-term resilience, and developing a more diversified income base alongside public investment.

A central part of the role will be to lead Newham Music within a multi-income model. The successful candidate will need to show confidence in managing a mixed financial ecology that includes public grant funding, earned income, fundraising, sponsorship and wider partnership investment. They will be expected not only to protect existing income but to grow and diversify it.

This is a role for a leader who can think strategically, act decisively, build strong relationships and lead with credibility across multiple settings. The right candidate will understand how to balance ambition with judgement, public purpose with financial realism, and artistic and educational values with strong organisational performance.

We recognise that relatively few candidates will have direct senior experience of both the Music Hub model and the Arts Council England NPO framework. We do not require it. What we are looking for is the curiosity and capacity to understand both frameworks quickly, the leadership experience to operate confidently within them, and the credibility to represent Newham Music effectively to ACE, DfE, schools, funders and communities.

If you have senior leadership experience in the charity, arts or publicly funded sector, within a mission-led organisation with a mixed income model and strong governance requirements, you have the foundations for this role. We will provide full briefing on both investment frameworks as part of the recruitment process, and transition support is designed to ensure the incoming CEO is fully equipped from day one.

This role can be worked entirely remotely or hybrid from Highcliffe House,York.

In this role you'll play a key part in supporting the Finance team to make sure all of our financial information and processes runs smoothly and are up to date. 

You'll be responsible for liaising with our service delivery staff, performing tasks such as processing invoices and other financial expenditure documents, inputting and updating financial transactions within Quickbooks, and processing all of our fundraising and other income. 

A key part of your role will be ensuring that transactions are recorded accurately in liaison with our services, so you will build good relationships with all the services we provide. 

You will ideally have an accounting qualification at level 3 (e.g. AAT/ACCA) or equivalent education or be qualified by experience. You will have a key eye for detail, and be able to independently manage multiple streams of work. 

Main duties

1. Recording and processing Accounts Payable and Receivable
2. Processing any monies received
3. Reconciling and recording the petty cash system
4. Enabling and assisting the Head of Finance with maintaining accurate financial information
5. Working within York Mind values

Essential Qualifications

AAT level 3 OR 3 years’ experience in similar function OR degree in numerate or business-related subject OR equivalent combination of education and experience

Knowledge, Skills and Experience

• Numerate and able to work with numbers with attention to detail and a high level of accuracy.
• Experience of working in a finance/ accounting environment requiring accuracy and attention to detail
• Experience as a competent, frequent user of MS Excel for finance purposes
• Experience of ability to manage your own workload, working closely with colleagues
• Demonstrates problem-solving skills

Practical Skills 

• Experience in using software packages to an intermediate level: MS Outlook, Word, Excel, PowerPoint, Quickbooks (or similar accounting software or finance system)
• Able/willing to learn to use a range of video conferencing platforms
• Demonstrates ability to juggle a busy workload with competing priorities

Values and Attitudes

• A commitment to the York Mind values
• A commitment to work with the widest range of communities possible to make sure our organisation is representative and inclusive
• Self-awareness of own competencies, practical needs and personal resilience, and willing to seek help with these where necessary

Family Support Worker – Thames Valley

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

Thames Valley and surrounding areas.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Thames Valley Care Team.

Reporting to the Family Support Manager of the Thames Valley Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

London Landmarks Half Marathon Communications & Engagement Officer

The London Landmarks Half Marathon is looking for a creative, highly organised Communications & Engagement Officer to help shape how we connect with participants, communities and partners. It’s an exciting time to join the team as we look ahead to our 10th anniversary in 2027.

This role is ideal for a strong storyteller who enjoys creating clear, compelling content across multiple channels. You’ll turn ideas into high-quality communications, manage multiple workstreams at pace, and ensure everything is accurate, consistent and on brand. You’ll be confident working with stakeholders, managing approvals and keeping projects moving in a fast-paced environment.

Storytelling is central. You’ll bring participant and charity stories to life with authenticity and care, capturing the real impact of mass participation events on individuals and communities.

Working across social media, email and web, you’ll use insight to continually improve communications.

This is a great opportunity for someone collaborative, detail-focused and purpose-driven, who wants to help deliver a high-profile event that raises vital funds for charity.

To apply, please send your CV and a cover letter (max. 2 pages) outlining your suitability for the role and how your experience matches the job description and role profile. Applications close at 9am on 25 May.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Clinical Lead – Counselling Services
Reference number: 349
Responsible to: Services Manager – Counselling, and Senior Clinical Lead
Contract: Permanent
Working hours: 30 Hours per week
Salary: £35,000 - £36,885 per annum, pro rata
Working base: One of Hertfordshire Mind Network’s (HMN) Wellbeing Centres

About Us

We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. Each year, we help 17,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About the Service

Herts Mind Network’s proven counselling provision has significantly expanded over the last two years, employing over 100 self-employed and/or volunteer counsellors. We provide a range of funded, affordable and paid for counselling services, through 1:1, group, couples and play provision.

About the role

We are seeking a highly motivated, proactive, qualified clinician to oversee our counsellors, providing clinical guidance, to ensure safe, effective practice. In this highly rewarding role, you will be clinically responsible for supporting clients and counsellors across multiple counselling services.

As a Clinical Lead you will be an integral member of the counselling management team, providing clinical knowledge and expertise into decision making, as well as ensuring we continue to deliver high quality, safe therapeutic services.

You will providing clinical support to counsellors (sessional, volunteers and trainees) including compassionate and safe supervision, ensuring the delivery and development of counselling provision is effective. You will also oversee our trainee placement scheme, enabling a smooth transition from application to onboarding.

Alongside other senior members of the counselling team, you will support the Service Manager to implement strategic service plans. By instilling HMN’s values throughout the provision, person centred care will be at the core of your principles.

The successful candidate will have a BACP recognised Diploma in Counselling at Level 4 with a minimum of 2 years post qualification experience, an understanding of person centred care, and the recovery model in mental health with demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the BACP ethical framework and will understand of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 20th May 2026.
Interviews to be held on Thursday 4th June 2026.
N.B. Please quote reference number 349 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Be a key part of a values‑driven team supporting young people from underserved communities to feel seen, supported and inspired. Plan and deliver engaging youth sessions that build confidence, connection and possibility

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for three new team members to join our team of Specialist Huntington's Disease Advisers to support people affected by Huntington’s disease.

The roles available are:
• Bath, Somerset, Wiltshire, North & East Devon, Weston Supermare & Wiltshire Specialist Huntington’s Disease Adviser (part-time, 28 hours)
• East and South Yorkshire Specialist Huntington’s Disease Adviser (part-time, 21 hours)
• Surrey and South London Specialist Huntington’s Disease Adviser (part-time, 21 hours)

All roles available are home-based, but must be living in the area specified in the job title, as the job involves extensive travel within the region and occasional travel across England and Wales.

We are looking for an enthusiastic, self-motivated person who is dedicated and committed to the welfare of families affected by Huntington’s disease, developing and improving the quality of care that they receive. You will need to have skills gained within a Health and Social Care profession. Your main responsibilities will be to offer help, information, advice, support and education to everyone affected by Huntington’s disease and professionals involved in supporting them.

All three vacancies are on a part-time permanent contract. Due to team-wide commitments, you must be available to work on Tuesdays. All other working days (in line with contracted hours) may be flexible around your individual needs and the needs of the role. Regular working pattern will be agreed with your line manager upon successful appointment.

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

Learn more about the role in the job pack included. 

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. Providing this information is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer Recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, you must upload both a CV and cover letter (make sure to press 'upload' for both documents before completing the application process!).

Your application must include which of the 3 vacancies you are applying for. You must be located within the areas the role covers. Your cover letter should also include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Sunday 17 May, 5pm.

First round interviews will be held online Thursday 4 - Friday 5 June. Second round interviews will be held in-person in London Thursday 11 - Friday 12 June.
 

Benefits

* 25 days annual leave plus public holidays (pro rata for part-time staff)
* 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Travel-to-work scheme
* Flexible working approach
* Family forward policies
* Supportive and positive working environment
* Fantastic learning and development opportunities

Bible Society is on a mission to increase Bible confidence in the Church and change the conversation about the Bible in culture.  We are ambitious to see the Bible ‘translated’ into every part of life and society.

We see a huge mission opportunity in England and Wales and increasingly our attention is focused on growing Bible confidence in the Church and inviting the spiritually open to engage with what the Bible has to say in their own lives.

As Director of Domestic Mission you will be responsible for:

- Leading and implementing programmes to mobilise the domestic Church for Bible mission, and to enable spiritually               open people to discover and engage with the Bible.

- Embedding a mission culture marked by prayerful humility, relational partnership and inter-confessional                                 collaboration.

If you are content with the state of contemporary Christianity in modern society and the place of the Bible in popular culture, then this is not the role for you. On the other hand, if you are provoked and stirred by the confusion, misunderstanding and lack of knowledge about the Bible in society; if you know the transforming power of Scripture to bring us into an encounter with Jesus by the Holy Spirit and change our lives and relationships; and if you want to harness your excellent leadership, relationship-building and missional vision-casting skills to help mobilise a Bible movement in our generation, then we are excited to be talking to you.

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026

Anawim are looking to recruit a qualified IDVA (Independent Domestic Violence Advocate) to join their Central Services team. 

Central Services is dedicated to providing comprehensive support to women through our Casework and Drop-in projects. These projects aim to address various challenges faced by women in Birmingham. 

Casework Project offers specialised support in key areas including, Domestic Violence – IDVA, Children and Families, Accommodation, Substance Misuse, Multiple Complex Needs, Trauma.

Caseworkers will be required to provide individualise support, practical advice and signposting on a range of matters such as money management, benefits, homelessness, drug treatments, parenting, children’s education, healthcare, legal and immigration issues, mental health, training education and employment opportunities.Women may also present with issues such as self-harm, suicidal ideation and safety planning. 

From our Birmingham centre, Anawim provides trauma informed services including holistic support and advocacy to enable women to reach their potential 

Our Vision statement:  

A world where women are safe, free, valued and equal members of society. 

Our Values: 

Anawim believes in the intrinsic value of every person and welcomes each women without judgement 

We are deeply committed to listening to our women and building services around their needs 

We help women to navigate the complex challenges they are facing and we do all that we can to support them for as long as they needs us 

Anawim empowers women to make positive changes to turn their lives around, helping them, one step at a time – to become independent 

We want the best for our women and to make sure their basic needs are met.We won’t rest until we’ve done all we can to keep them safe. 

Main Purpose

The Volunteer Coordinator is responsible for coordinating volunteer recruitment and selection, using innovative opportunities to engage with others and encourage participation. The postholder will be involved in all elements of the volunteer journey, including recruitment, selection, training, stewardship, recognition and exit; whilst maintaining accurate records within the volunteer management system.

The Volunteer Coordinator will also support staff with the management of volunteers, in their areas, helping to resolve day-to-day issues encountered by volunteers, and build and maintain engaging relationships with volunteers, ensuring they have a positive and meaningful experience.

Working with a range of teams across three sites , the Volunteer Coordinator provides expert support and guidance to staff on the effective stewardship, engagement and management of volunteers. They will also work with colleagues to identify and develop opportunities for volunteer involvement, matching volunteers to need.

This role requires high levels of emotional intelligence, creativity, drive and initiative, and a positive attitude to working with a variety of people at all levels. This role may involve occasional evening and weekend working, with some travel across three sites. This post is subject to a successful DBS check.

Main Duties & Responsiblities

Recruitment, Selection and Induction of Volunteers

• To be the first point of contact for volunteering enquiries and applications.

• Take ownership and responsibility for the coordination of all relevant application, interview, selection and training processes for volunteers, including the processing of DBS checks and associated administration.

• Coordinate the promotion and advertisement of volunteering opportunities, including targeted recruitment campaigns.

• Conduct volunteer interviews, either face-to-face or over the telephone.

• Ensure excellent service is delivered in a timely manner and that processes are efficient and robust.

• Plan and deliver engaging training and development opportunities for volunteers to support them in undertaking their role.

• Represent Aurora Wellbeing to a range of external audiences, building and maintaining effective relationships to raise awareness of volunteering opportunities and support the recruitment of volunteers.

• Attend relevant internal and external events to recruit volunteers and promote the work of Aurora Wellbeing within local communities.

• Work with other teams within Aurora Wellbeing to identify, develop and promote new opportunities for volunteer involvement.

Volunteer Support and Supervision

• To be the central point of contact for all volunteers

• Maintain regular communication with volunteers, providing guidance, support and direction.

• Respond to any day-to-day queries from volunteers, helping to resolve issues encountered by volunteers when undertaking their role and escalating any issues to the Head of Volunteering as appropriate.

• Provide support and supervision for volunteers, through a range of face-to-face, telephone, digital or group activities.

• Provide efficient administrative support to ensure the effective running of all stages of the volunteer journey and lifecycle.

• Promote the active engagement of volunteers

• Support the recognition of the impact volunteers have and value the contributions they make

• Ensure effective communication, engagement and recognition of Aurora Wellbeing volunteers through social media, newsletters, events and other innovative opportunities.

Team Working and Collaboration

• Provide proactive support and guidance to staff on volunteering best practice and the effective management, stewardship, and engagement.

• Act as a source of knowledge on volunteering related matters, providing timely advice in line with policies and procedures.

• Work with colleagues across the organisation to support the rollout of initiatives for volunteer recruitment, retention and engagement as necessary.

Operational

• Maintain accurate volunteer records on our data management systems, ensuring that volunteer information is kept up to date and data is stored and processed in accordance with the General Data Protection Regulations (GDPR), Code of Fundraising Practice.

• Provide volunteer KPI information as required.

• Build and maintain relationships with organisations within the local community to promote the work of Aurora.

Training and Development

• To attend staff development programmes, training courses, and conferences as deemed necessary.

• To attend staff meetings.

• To take responsibility for attendance at mandatory training sessions.

• To undertake professional development/training considered necessary.

• To follow Aurora’s code of practice in matters such as Health and Safety, Safeguarding, Equal Opportunities and Data Protection.

Qualifications & Experience

Required

Qualifications Educated to equivalent GCSE level 4 or above in Maths and English Evidence of training or development relevant to volunteering.

Relevant professional or personal experience of volunteering or working with communities.

Experience of recruiting and supporting others using a formal process.

Experience of using CRM or database systems to input data and maintain accurate records.

Experience of managing own daily workload.

Experience of working collaboratively, both within an organisation and with external stakeholders and partners.

Desirable

Evidence of training or development relevant to volunteering.

Experience of working with or managing volunteers.

Experience of working with vulnerable people or in a confidential, sensitive environment.

Experience of designing, delivering or coordinating the training of others.

Knowledge & Skills

Required

An appreciation of the value of volunteers in an organisation, including their recruitment, diversity, inclusion, support and stewardship.

Empathy with volunteers and an understanding of their needs.

A good understanding of GDPR and the ability to process sensitive/personal information appropriately. 

Able to prioritise a diverse workload and manage competing demands and deadlines.

Excellent administrative skills. 

Good working knowledge of Microsoft Office.

A good knowledge and understanding of safeguarding children and vulnerable adults. 

Desirable

Knowledge and understanding of volunteering best practice and current trends and devleopments.

An understanding of the DIsclosure and Barring Service checks. 

Confident in presenting to a diverse range of audiences of designing, delivering or coordinating the training of others.

Ability to deliver training to small groups (10-15 people).

Person Specification

Required

Motivated, with an enthusiasm for the role.

Warm and empathetic.

Creative, agile and willing to explore new opportunities.

Flexible, positive attitude and ability to work independently.

Desirable

Comfortable with working directly with people effected by cancer and long-term health conditions.

The post-holder may be required to work evenings and weekends. The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list. The post holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post holder considering service needs.

The closing date for applications is 5pm on the 20th May. Successful short-listed candidates will be invited to interview week commencing 25th May.

About Police Care UK

Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too.

We’ve evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need.

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.

Role Purpose

Reporting to the Director of Development and working closely with the Executive Leadership Team, the Head of Insight and Innovation will lead the Charity’s research, data, evaluation and innovation functions. This is a strategic leadership role responsible for embedding a culture of evidence-informed practice, continuous improvement and sector-leading innovation across the Charity. 

The postholder will ensure that our insight drives decision-making, strengthens fundraising, informs service design and positions Police Care UK as a thought leader within the policing and blue light sectors. This will involve leading a multi-disciplinary team, with responsibility for future growth of the Insight and Innovation function as organisational needs evolve.

Key Responsibilities

Strategic Leadership

• Lead the development of our long-term insight and innovation strategy.
• Ensure data, evidence and evaluation meaningfully influence strategic planning and resource allocation.
• Drive horizon scanning across policing, mental health and the charity sector to inform organisational priorities.

Research and Academic Development

• Oversee our research portfolio, including academic collaborations and commissioned studies.
• Translate research findings into actionable recommendations that strengthen our services, policy influence and fundraising.
• Ensure our understanding of unmet need across the policing family remains current and robust.

Data, CRM and Impact Intelligence

• Lead the strategic development of our CRM and data systems.
• Embed strong KPI frameworks, dashboards and impact reporting across the charity.
• Ensure high standards of data governance, integrity and compliance.

Innovation and Service Development

• Lead our innovation pipeline, from discovery and prototyping to pilot evaluation and scaling.
• Embed co-production with beneficiaries and policing partners.
• Develop business cases and secure funding for new initiatives. 

Monitoring, Evaluation and Impact

• Oversee our success measurement framework and ensure outcomes are evidenced and clearly articulated.
• Produce high-value insight for funders, trustees and external stakeholders.

Governance and External Representation

• Provide high-quality insight and reporting to the Board of Trustees.
• Represent the charity externally across academic, sector and policy forums.
• Uphold the highest standards of safeguarding, ethics and data protection.

Person Specification

Essential

• Degree-level education and ongoing professional development.
• Significant senior experience in research, insight, evaluation or organisational development.
• Strong analytical skills and the ability to translate complex data into clear, actionable insight.
• Experience leading multi-disciplinary teams and driving data-informed decision-making.
• Excellent communication skills, including presenting to senior stakeholders and Boards.
• Strong understanding of mental health, trauma or wellbeing in a public-sector or charity context.
• Knowledge of evaluation methodologies, data governance and ethical research standards.

Desirable

• Postgraduate qualification in a relevant field.
• Experience within policing, emergency services or the wider blue-light sector.
• Experience securing research or innovation funding.
• Knowledge of innovation methodologies (e.g. design thinking, co-production, agile).

Why work with us

You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe.  We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police officers, staff, volunteers, and their families

How to Apply:  Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able. 

Limitations: This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy: The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does.

The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.

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