Relationship Officer Jobs in London, Greater London
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
We are looking for an Events Fundraising Officer for an incredible mental health charity to play a pivotal role in the Community and Events Fundraising teams strategic objectives.
This is a hybrid role with 2 days a week in the either the London or Cardiff office. There is a permanant role available and there may be a 12 month contract with the team also.
The Charity
A passionate charity providing advice and support to empower anyone experiencing a mental health struggles, campaigning to improve services, raise awareness and promote understanding.
You will be joining a highly respected organisation known for its supportive and inclusive working culture, offering fantastic benefits such as 25 days annual leave, plus bank holidays and 5 paid wellbeing days a year, a competitive pension scheme and flexible working, including flexitime and compressed hours, as well as much more!
The Role
Project Management: Deliver fundraising activity and supporter journeys from beginning to end, from writing briefs, working with creative agencies/freelancers, to collating results.
Data Analysis: Use data and insight to inform your work, to evaluate your projects and inform future activity, producing high quality analysis reports for activities.
Budget Management: Manage timely payment of invoices, including raising/requesting POs accurately and tracking expenditure to ensure activities are within budget.
Relationship Management: Attend supporter led and third-party events to help enhance supporter experience and deepen relationships.
The Candidate
Volunteer Managment: Experience and a proven track record of managing volunteers to undertake a fundraising activity and exceed their targets.
Data and Insight: Ability to interpret and analyse data and use insight to improve performance and help inform future strategies.
Project Management: Excellent project management skills, including managing multiple projects simultaneously.
Communication skills: An ability to deal with people at all levels and in all walks of life, on the telephone, face-to-face and in written communication.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Youth Engagement Officer
Location: Hybrid from our office in Stroud, Gloucestershire or remote based
Salary: £23,000 to £26,000 per annum (depending on experience)
Hours: 21 hours per week
Contract: Fixed term, 12 months
Closing Date: 28 May 2024
We are looking for a Youth Engagement Officer to become an integral part of the Meningitis Now Communications and Fundraising team.
Young people are a key audience for Meningitis Now – and one where cases of meningitis are increasing. This role will be key in engaging with and raising awareness amongst young people across the UK. You will be responsible for developing content for our new TikTok channel, as well as moderating and finding ways to grow our audience. You will also play a key role in engaging young audiences with fundraising for Meningitis Now, helping to create new campaigns and explore new products to help us develop relationships with this important audience.
About the job
Duties and Responsibilities
- To create content for TikTok and other social channels, working to our social media strategy.
- Report on social media performance and use this to inform future content.
- Create and manage paid advertising campaigns on TikTok.
- Community management of our TikTok channel, signposting to further information or support where necessary.
- Engage with our Believe & Achieve team and Volunteering team to collaborate with young people to create social content.
- Engage and build relationships with potential influencers/ambassadors who can help amplify our voice and messages.
- Keep up to date with industry trends and identify opportunities for Meningitis Now to engage with trends.
- Work closely with digital colleagues managing Meningitis Now’s other social platforms, to plan relevant content and ensure a joined-up approach.
- Identify and develop youth audience fundraising opportunities.
- Work with our Fundraisers to develop new products that appeal to young people.
- Increase Meningitis Now’s profile and support the delivery of the charity’s strategic aims.
What we're looking for
Skills and Experience
- Experience in marketing or social media.
- Experience creating content for social platforms, particularly TikTok.
- Experience using Canva and CapCut.
- Excellent written and verbal communication skills.
- Creativity.
- Attention to detail.
- Excellent interpersonal skills and ability to work with different teams.
- Empathy, often working with individuals who have been affected by meningitis.
- Competency in Microsoft Office.
Desirable Selection Criteria
- Experience in the charity sector.
- Experience using Adobe Creative Cloud.
Other Requirements
- Commitment to the goals and values of Meningitis Now.
- Occasional out of hours travel and attendance at events, when required.
- Other requirements as determined by the organisation.
Ready to apply?
Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or cover letter, this information won't be seen until after shortlisting has been completed. Therefore, please ensure you clearly demonstrate in the application form how your experience and skills fit with the requirements outlined.
Closing date for applications: 9am Tuesday 28 May 2024*
Interviews: Week commencing 3 and 10 June 2024
*Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Supporter Care & Stewardship Officer
Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and provide efficient and accurate income processing?
Your responsibilities will include acting as the first point of contact for supporters, taking donations by telephone and sending out thank you communications to donors.
Is this role for you?
Ideally, you will have experience of working in a supporter or customer care environment. Experience of working with a CRM database (preferably salesforce) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.
You will have strong written and verbal communication skills with the ability to communicate effectively across a range of media.
- Full-time, permanent position
- Salary circa £34,000 per annum
- Hybrid working – Tuesday and Wednesday in the London office (EC1A)
Benefits:
- 27 days holiday plus 8 bank holidays
- Pension – 8% employer’s contribution
- Private healthcare insurance
- Employee assistance and wellbeing support programme
- Interest free travel season ticket loan
To find out more, please share your CV with me
Please contact me ASAP as my client is reviewing applications on a rolling basis.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Are you an experienced corporate fundraiser with an interest in working within a mission driven organisation transforming lives through STEM education?
- Are you creative, strategic, highly organised, a confident and effective communicator and strong team player?
STEM Learning is looking for an experienced Fundraising Lead to drive new donor engagement and secure sustainable, multi-year funding.
If you are seeking a dynamic and engaging role which offers you the chance to play a pivotal role within a highly purpose driven business, then this could be the job for you.
About Us
At STEM Learning, we believe that every young person deserves access to quality STEM education, regardless of their background. Our vision? To empower students with the skills and knowledge they need to thrive. Here’s how we do it:
- Professional Development: We provide subject-specific training for teachers and educators in Science and Computer Science.
- Resources: Our quality-assured materials enhance teaching and learning.
- Destination STEM: A world of student-facing experiences awaits!
- STEM Ambassadors: Imagine 30,000 volunteers from 7,500 employers inspiring the next generation. That’s us!
The Role
You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships. With experience of applying to corporates, trusts, and foundations to secure 6+ figure donations over multiple years, you will be comfortable developing a strong pipeline of new business to meet income targets. This role will identify and cultivate new business and relationships to advance the mission and goals of STEM Learning.
Our Ideal Candidate
Candidates will demonstrate our values: Sustainable – Innovative – Proactive
To be successful as Fundraising Lead:
- You will have an entrepreneurial mindset and take ownership for identifying opportunities for new funds and contributing to the overall fundraising strategy of STEM Learning.
- Adaptable and agile, you may already have an existing range of investor contacts and will be required to develop external relationships with institutional investors and High Net Worth individuals.
- Confident and communicative, you possess exceptional interpersonal and presentation skills – feeling at ease in presenting to a range of audiences made up of C-level executives, decision makers and High Net Worth Individuals. You must be comfortable ‘making the ask’.
- You will have strong networking skills at events and conferences - gaining insights into market trends and opportunities, helping you to develop a full understanding of the investment landscape and constantly seek out ways to grow our business.
- You will be able manage multiple priorities and influence others and demonstrate your knowledge of the business and its strategic priorities to achieve our goals.
- You will be comfortable delivering at pace with the ability to manage your work in a fast-moving environment whilst prioritising your tasks effectively to maintain momentum.
Our Benefits
- 30 days holidays plus bank holidays
- Access to an excellent pension scheme
- A comprehensive employee assistance programme
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; electric car scheme, health cash back plans; free eye tests; discounted vouchers and much more
Next Steps
Closing date for applications: 17:00, Friday 31 May 2024
To Apply
Please provide us with:
- Your up-to-date CV including the contact details of two referees (please note, references will not be approached without your permission)
- A covering letter (no more than the equivalent of 2 sides of A4) explaining your interest in the role and why you think you would be the ideal candidate.
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
The client requests no contact from agencies or media sales.
About Reprieve
Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.
Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.
Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.
About this role
The Digital Acquisition Officer is a key member of the Mass Engagement team and part of the wider Development team. The Mass Engagement team exists to raise awareness of Reprieve’s work, shift public opinion and to inspire support. Your role will be to engage members of the public, grow the Reprieve’s community and help establish our supporter base.
It is an exciting time for our team, as we launch their first mass engagement strategy to promote the long-term growth of the programme. Digital fundraising boomed between 2020 and 2021 but has faced challenges in 2022 and 2023. As we launch our new strategy, we are looking for a creative and enthusiastic individual, keen to try new things and learn through testing, excited about communicating Reprieve’s work to our supporters and inspiring them to donate.
You will be key to the acquisition of new supporters, leading on developing and managing lead generation across our platforms, building paid for and organic content, and developing new and innovative ways to engage supporters with the support of the Head of Digital and Mass Engagement.
As a small team we have a collaborative and “all hands on deck” approach, ready to step in and support each other. This means at times you will support on our retention and stewardship work, as well as helping the wider Development Team when needed.
You will share our commitment to fighting racism and advancing racial justice, as well as help craft comms that can take supporters with us on this work whilst ensuring we do this in a way that does not compound racist structures.
Contract, location and salary
This is a full-time, fixed term 18 month contract with the possibility of extension dependent on funding. The salary is £40,964 plus up to 5% employee matched pension contribution.
Further information and how to apply
For full details including a person specification and information on how to apply please see the job description.
Applicants should note that CVs, cover letters and other documents cannot be considered.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity for a passionate and driven individual with excellent organisational skills to join our UK-wide Membership Venues Team, who are vital to the success of our Membership Fundraisers and helps the RSPB to raise the funds it needs to reach our ambitious goals to save nature.
Membership Venues Officers
Reference: APR20249075
Location: Flexible in UK - Home-based
Salary: £26,379.00 - £28,319.00 pro rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
3 full time vacancies are available with various hours and various contract lengths. If a particular contract is of interest, please indicate on your application form.
1 x Fixed term/Full-Time (37.5 hours p/w) - Maternity cover (12 months with possible extension)
1 x Fixed term/Full-Time (37.5 hours p/w) - Secondment cover (12 months with possible extension)
1 x Permanent/Full-Time (37.5 hours p/w)
About the role
You will be responsible for planning and organising a calendar of events for our team to attend, from shopping centres to country shows, high streets to our reserves, and everything in between, so that they can inspire members of the public to become members of the RSPB.
Our aim is to inspire external partners about our attendance at their events or venues. We are looking for someone who is a confident relationship builder with excellent telephone and email manners and communication and negotiation skills. You must have impeccable organisational skills, a keen eye for detail, and be able to manage several tasks at once, recording all key details on our CRM database system daily to ensure that our team of Membership Fundraisers have everything they need to attend their events and venues.
You will be part of a successful and energetic team covering the whole UK. You will work collaboratively with colleagues across the country. This position can be conducted from home, however, occasional travel, including to a local office, reserve or elsewhere in the United Kingdom, will be required.
Benefits:
- 34 days’ annual leave (including BH, which can be worked if desired to get that time back);
- Life Assurance scheme – 5x yearly salary;
- Pension matched up to 7% contribution;
- Confidential assistance programme with a qualified counsellor;
- Sabbatical once every 5 years – up to 4 weeks with an RSPB-approved scheme;
- Annual employee volunteer day – get paid to volunteer with a charity of your choosing;
- Opportunities for career development within various directorates.
What we need from you
Essential skills, knowledge and experience:
- Strong communication and negotiation skills, including customer service skills.
- Effective planning and decision-making skills.
- Geographical understanding of the United Kingdom.
- Solutions focused approach with the ability to overcome setbacks and last-minute changes to get the best outcome for the RSPB.
- Competent in the use of Microsoft Excel, Word, and Outlook.
- Confident in learning about and using new software (eg, CRM database and Fundraising Portal). Training will be provided.
Desirable skills, knowledge and experience:
- Understanding of fundraising and what makes a good fundraising venue.
- Knowledge of potential fundraising venues.
- Experience of relationship development, particularly through cold contacting potential clients and suppliers.
Additional Information
The RSPB reserves the right to extend or make these roles permanent without further advertising.
Closing date: 23:59, Sunday, 2nd June 2024
We will interview as and when applications come in and reserve the right to close the advert once sufficient applications have been received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process, you will be asked to complete a full application form, including evidence of how you meet the skills, knowledge, and experience listed above.
Please do get in contact should you require any reasonable adjustments at the application/interview stage.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their whole selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
No agencies please.
A fantastic opportunity for a Senior Performance Marketing Officer to join a leading charity, that supports children and young people across the UK. This is an initial 12 month FTC, working either fully remote, or 1 day in the London office, in a full-time role.
Joining a creative communications, marketing and planning team, this role supports the delivery and optimisation of the paid marketing strategy across the charity. Their aim is to maximise resources for the charity’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and their cause.
You will be:
- Working closely with teams to develop and implement successful marketing campaigns to help meet our ambitious objectives and income targets.
- Monitoring, evaluating and optimising marketing campaigns.
- Collaborating with stakeholders to develop SMART campaign briefs, digital plans and deliverables to achieve campaign objectives.
Your previous skills and experience:
- Substantial experience of delivering fully integrated marketing campaigns as a part of customer/supporter acquisition and retention strategies.
- Substantial experience of managing marketing, communications or digital projects successfully from inception to closure, scheduling, finding solutions to problems, and communicating effectively throughout.
- Possess a good understanding of campaign tracking basics and work closely with Web Analytics and Data teams to review and improve campaign performance, then produce insights and share recommendations with stakeholders to refine and improve existing and future campaign performance.
Become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you.
- Location- Fully remote in the UK OR Hybrid, 1 day a week in the London office.
- Salary- Base salary plus either home working allowance or London weighting allowance
- Remote- £32,703- £37,095
- London- £35,569- £39,961
- Full-time, 35 hour week.
- Closing date- Firm closing date 9am Friday 19th May.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to be partnering with a well-known homelessness charity to support the recruitment of a new Senior Direct Marketing Officer, within the Acquisition team.
What’s on offer:
- A competitive Salary - £35,000-£39,000 (Depending on experience)
- Hybrid Working, with 2 days per week in the London office
- Full-time 35 hours per week
- Excellent benefits, including Private Medical Insurance
The successful candidate will be responsible for increasing income by strategically developing, implementing, managing and analysing campaigns to recruit new donors through a variety of different media channels, ensuring that messages are on brand and reflect the charity’s benefactors authentically.
This role requires in-depth knowledge and management of a number of different channels including; DRTV, press, inserts, outdoor & digital. This role will also build strong relationships with internal contacts and a number of agencies, and external partners to create innovative and engaging propositions which maximise lifetime value.
If you’re a Direct Marketing professional with a creative flair and passionate about ending homelessness, this could be the role for you!
We’re looking for the following skills and experience:
· Demonstrable experience of working in a busy direct marketing environment, working to tight deadlines
· Experience of writing fundraising or direct marketing copy
· Proven experience of DM campaign management, including developing new creative approaches, and working closely with agency partners and suppliers.
· Strong working knowledge of direct marketing techniques and mechanics, especially within DRTV or print based channels.
· Experience of managing expenditure budgets and a diverse number of recruitment channels.
· Previous charity experience is advantageous, but by no means essential.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)
Remote working with regular travel to the West Midlands and London as required
Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.
You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.
Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:
· Raising awareness
· Supporting those affected by sepsis
· Educating health professionals
· Lobbying political organisations for better sepsis and severe infection care
Key Responsibilities
1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.
2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.
3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities.
4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.
5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential
6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.
7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.
8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.
Day to day activities will include:
1. Managing an inbox and replying to enquiries in a timely and professional manner
1. Problem solving for fundraisers – finding the optimum way they can achieve their goals
2. Support the Event Team Lead with sending out merchandise
2. Download Giving reports and send thank yous to donors and fundraisers
3. Record Supporter details on CRM
4. Cover for holiday periods and manage an inbox in their absence
To be successful in this role you will have:
1. Experience of working in fundraising in a UK registered charity
2. Experience of donor relationship management using a fundraising CRM.
3. An understanding of community fundraising.
4. A proven track record of working effectively in a team.
5. Excellent communication, presentation and organisational skills.
6. The ability to prioritise diverse workloads and meet shifting demands.
7. Flexibility to work evening and weekends as necessary and travel when required.
8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.
The client requests no contact from agencies or media sales.
You’ll be responsible, alongside our Head of Content, for producing our world-class lessons, with help from a supportive, collaborative team and a wealth of journalistic expertise from across The Economist Group. You will be a creative teacher, or ex-teacher, who is excited to turn the biggest issues in the news into engaging lessons for 10- to 16-year olds. You’ll research global topics and consider the best angles and innovative activities to produce a lesson every week. These lessons will build children’s essential skills and knowledge about the news through discussion-based activities. The activities will be inventive and varied and beyond your “usual” lesson planning. For example, they might involve students using QR codes to engage with unique multimedia content, a class debate in the style of a courtroom, or a bespoke game with prizes and challenges.
OPPORTUNITIES WE CAN OFFER YOU
● Real impact: the educational content you create will be used by thousands of teachers globally, reaching hundreds of thousands of young people
● Growth and development: grow your skills and responsibility as the organisation grows and takes on bigger challenges. We invest in training and development and will support you to build the skills and experience as you need, for example, working with you to find expert mentors within The Economist Group
● A friendly, driven and highly-effective team: we are deeply committed to being an inspiring, happy place to work, where we learn and achieve things that matter together. We work collaboratively and supportively, with the freedom to use our own judgement and be creative
● Flexible working: our core hours are from 10am to 4pm with a minimum of two days spent in the office each week
● Other benefits: Economist Group benefits include a great central-London office (The Adelphi Building near Charing Cross), private medical insurance, a cycle to work scheme and more
RESPONSIBILITIES
Create Topical Talk classroom resources for children (60%)
● Research and pitch lesson plans that cover the most important facts, arguments, perspectives and questions
● Write, edit and proofread teaching resources. Your core responsibility will be to create a weekly, 1-hour “Headlines” lesson
● Collaborate with journalists at The Economist to ensure all work is of the highest quality
● Work with our Graphic Designer on the look and feel of the content
● Manage diaries, build rapport and communicate effectively to ensure deadlines are met
● Seek out and conduct interviews with topic experts
● Work with the Head of Content to monitor and evaluate the success of lessons
Design resources for one-off current affairs workshops/events for children (20%)
● Create one-off student workshops and events, from the idea-generation stage to writing, proofreading, delivery and evaluation
● Create lesson and website content for the annual Topical Talk Festival, where students join online discussions about the news
Teach lessons, facilitate student discussions and train teachers (20%)
● Facilitate online discussions during Topical Talk Festivals between young people on the Topical Talk Student Hub
● Visit schools to observe, and occasionally teach, Topical Talk lessons
● Deliver inspiring workshops to young people aged 10 to 18
● Occasionally deliver training to teachers to help support the use of resources
This role will involve some travel. It also involves working with young people, so you will need to have an enhanced DBS check (which The Foundation will organise).
REQUIRED ATTRIBUTES AND EXPERIENCE
You are…
● Passionate about current affairs – you want to help young people to understand the news
● An excellent writer and communicator – you can communicate complex ideas to beginners in a clear and engaging way
● Creative – you can plan innovative lessons which effectively develop students’ critical-thinking and communication skills through discussions about the news
● Meticulous in your work – you have exceptional attention to detail and time management
● Collaborative – you are happy to work as part of a team to ensure the best results
● A great problem-solver – you can manage the needs of different audiences and stakeholders
● Driven and action-oriented – you are able to work in a self-directed way and take practical steps to achieve your goals
You have…
● Qualified Teacher Status (or equivalent) – you have at least two years of experience teaching primary or secondary students and an up-to-date knowledge of educational research and developments
● Experience of creating inspiring classroom resources, both collaboratively and independently
● Experience of building relationships and managing colleagues to secure what’s needed from them
You might have…
● Experience of creating and editing video and/or other multi-media content
● Experience of educational content creation outside of the classroom
We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.
If you require any adjustments for your interview, just let us know.
We support teachers who are dedicated to empowering children with skills to thrive in our complex and polarised world.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Senior Officer – Network, Partnerships and Programmes plays a critical role as the initial contact point for CSC’s global network of 200+ NGOs and delivery lead for our practice-based partnership programmes and Street Work training, working closely with a small but dynamic team in pursuit of CSC’s vision and goals.
The postholder will contribute towards CSC’s strategic goal to transform street-connected children's experience of the street, now, so that they are safer, with better access to services and a sense of belonging in their communities, by:
- Working with network partners to develop, evidence and model innovative & integrated rights-based approaches to supporting street-connected children and securing their rights
- Promoting and supporting skilled street work as the first, critical step in a rights-based approach to supporting street-connected children
Role Summary
- Reporting: To the Director of Programmes for Network, Practice and Children’s Participation
- Working hours: Part time 3.5 days per week (24.5 hours)
- Salary: £34,000 pro rata
- Annual leave: 25 days + 8 Bank Holidays pro rata to a total of 23 days
- Pension: Employer contribution of 5% of gross salary
- Location: Hybrid, with at least one day per week at CSC’s office in St Margaret’s House, London, E2 9PJ
- Duration: 1 year fixed term
Specific Tasks and Responsibilities
1. Programme delivery
- As the delivery lead for CSC’s practice-related partnership programmes, (including our Inclusive Education Programme), work closely with partners, working group members and other stakeholders to develop and deliver high quality programming which maximises learning and dissemination opportunities, engaging external stakeholders and learning partners where appropriate
- Manage and cultivate relationships with current programme funders, ensuring that high quality reports are submitted to deadlines
- Where required, support the delivery of other programme activities in partnership with network members
- Working with partners and CSC’s finance manager, review and manage programme budgets
- Working with the Senior Legal and Advocacy Officer and with the oversight of the Directors of Programmes, implement processes for collecting and analysing monitoring data on partnership programmes and with the wider team to identify learning to inform CSC’s future work.
2. Programme development
- Working with the Directors of Programmes, guided by CSC’s strategy and building on our existing strong partnerships, develop programme plans and project concepts in advancement of CSC’s goals
- Working with the Directors of Programmes, identify funding sources for partnership programme activities and contribute to the development of high-quality project proposals
- Support the further development and delivery of CSC’s Street Work training offer, working closely with the Director of Programmes for Network, Practice and Children’s Participation, including supporting proactive efforts to secure training contracts/funding and nurturing CSC’s Global Trainer group.
3. Network development
- With the support of the staff team and Directors of Programmes, develop and implement CSC’s network approach to achieve CSC’s strategic goals
- Identify areas for collaboration with and between network members and facilitate shared learning, including via network-wide events, thematic working groups and geographic clusters within the wider network
- Be the first point of contact for reactive enquiries relating to the network and membership
- Be the ‘holder’ of network data, which will be jointly populated and maintained by the team
- Be a champion for shared learning and knowledge exchange between the network and CSC team, including via network surveys and online engagement events
- Work with the wider staff team and network to design and deliver CSC’s annual International Day for Street Children campaign and activities.
4. Other
- As a member of CSC’s Safeguarding Committee, contribute to the effective implementation of CSC’s Safeguarding Policy and promote a safeguarding culture within the organisation
- Carry out any other duties within the scope, spirit and purpose of the job.
- Abide by all CSC Policies, Regulations and Procedures, including our Child Protection Policy and code of conduct
Person specification
- Strong programme management skills developed in the international development or human rights sectors
- Experienced at partnership management and supporting partners to develop skills, address capacity gaps, and share learning
- Excellent relationship management skills with partners, donors or similar external-facing relationships
- An understanding of charity finances, budgeting processes and legislation
- Experience in a network facing or membership role preferred
- An understanding and curiosity about the key issues for street connected children and the organisations that support them
- An understanding of, and commitment to, children’s rights
- Strong communicator, both written and verbal, with excellent written English skills
We are committed to having varied perspectives and welcoming all forms of diversity; we know that will bring power to our purpose and ensure our work has the impact we desire. As a result, we actively encourage a diverse range of candidates to apply for roles with CSC, ensuring our work reflects a range of different cultures, approaches, and thinking styles including but not limited to diversity in age, ethnicity, gender identity and sexual orientation, life experience, physical and mental ability.
Company Description
We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.
Team
ShareAction is widely recognised as a thought leader in the field of responsible investment (RI). The organisation has grown rapidly in the last three years, more than doubling in size, and expanding our impact and reach significantly. With this growth comes the exciting challenge of managing our increasing number of high value funding partnerships while continuing to grow.
Our Fundraising Team is formed of several fundraising strands, an established grants programme, a digital fundraising stream raising income from the public, and a philanthropy team working with individuals. We are seeking a Senior Fundraising Officer to join us to support our exciting fundraising initiatives.
What you’ll do (key responsibilities)
Reporting to the Senior Fundraising Manager, you will be instrumental in supporting our Fundraising team across; Trusts & Foundations, Major Donors and Individual Giving.
In assisting with the coordination of the fundraising portfolio, the main responsibilities of the role will include:
- Leading on the delivery of 2 x Individual Giving appeals per year (Big Give);
- Leading on our Gift Aid management for all donors;
- Monitoring our team inbox, online and postal donations and ensuring a high level of donor care is maintained, including thanking and being the first point of contact for individual donor enquiries;
- Maintaining up-to-date supporter records on our database and identifying opportunities to improve processes for tracking relationships and capturing data on our progress;
- Prospect Research for trusts, foundations, statutory funders, as well as major donors identified by the team;
- Acting as the Relationship Manager for a small pipeline of Trust and Foundations;
- Assisting in the planning, administration and delivery of fundraising and stewardship events;
- Assisting in regular reporting and updates to both staff and funders;
- Working with our Finance team to track donation payments, process invoices etc;
- Supporting the Senior Fundraising Manager and the Communications team in the online planning, administration and analysis of Individual Giving Programmes;
- Supporting with copywriting and pulling information together to share with funders;
- Support with management of donation platforms;
- Other ad-hoc administrative duties as and when required.
For further information and to apply, please visit our website via the Apply button.
Deadline for applications: 9 a.m. on Monday 20 May 2024
Business Development Officer
(England)
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4246)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans offices in Bristol with the flexibility to work from home
About the role
This is an exciting opportunity to join Sustrans, the UK’s leading sustainable transport charity. We are looking for a highly organised individual to provide co-ordination and administrative support for Sustrans-wide business development systems, activities.
As the Business Development Officer, you will support colleagues across the organisation bidding for tenders and grant funding, by helping to guide bid submissions through a series of steps, from initial assessment to submission to funder decision.
In this role you will support Project Officers and Senior Managers with all aspects of bid preparation including checking for compliance, proof reading and formatting.
This role requires you to be proactive in researching new potential funding sources and monitoring grant and tender alerts; and you will be expected to manage and further develop a suite of bidding resources.
You will work from a Sustrans office, preferably in Bristol, with the flexibility to work from home, or home-based within reasonable travelling distance from Bristol.
About you
Experienced in providing administrative support and coordinating work in a busy environment, you will be able to communicate and build relationships easily, enabling you to engage with multiple teams and work effectively with colleagues across the organisation.
You will be highly organised, comfortable multi-tasking and working to deadlines, with excellent attention to detail. You’ll use your excellent planning skills to help anticipate and manage potential issues before they arise.
You will have experience of using business development management, client/customer relationship management or contact systems. Ideally you will be familiar with tender procurement portals, grant funding websites and funding sources.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 19 May 2024
Face to face interviews will take place during the week commencing 03 June 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This unique position will contribute to the strategic development of the charity, allowing the right individual to bring expertise from previous roles to expand external partnerships and influence. Keychange is a Christian Charity working in elderly social care and homeless communities. Keychange provides care, support, development, and well-being services across nine sites in England, consisting of seven residential Care Homes for older people and two Housing Communities for young people, with an additional housing site in development. Our office in London provides a support function of central services to our communities to enable them to operate at the most effective level with a focus on delivering quality care and support.
The Director of Strategic Partnerships reports to the CEO and is a part of the Senior Leadership Team (SLT) along with the Director of Finance, the Director of Operations and Facilities Business Manager. The SLT is responsible for the leadership, culture and oversight of Keychange in the Central Office and Community Sites.
Key focus of this role:
- Driving external partnership growth, including instigating national and local partnerships
- Advocacy and influence, including understanding local and national government and policy targets and sector themes and trajectories
- Maximising current impact and opportunities and developing new sites
- Communications, Marketing, and Fundraising
- Member of the Senior Leadership Team providing leadership in areas of vision, values, culture and mission.
Please refer to the job description for full remit and expectations for this role, together with essential experience and person specification, and outline how you fulfil these within your cover letter.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.