Retail Area Manager Jobs
Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Ministry of Stories champions the writer in every child. Co-founded by author Nick Hornby in 2010, we help young people discover their confidence, imagination and potential through the power of their writing. We develop self-respect and communication skills through writing programmes and mentoring for children in our community, by working in schools, and at our dedicated writing centre in East London. We empower young people to write brighter futures for themselves through the power of their ideas, creativity and imagination.
We are looking for a confident leader to work closely with the Director to continue the growth and resilience of our organisation. You’ll drive successful fundraising and trading income, and understand how our communications can support this.
You will be a forward planner with an ability to respond to opportunity and manage risk. With keen attention to detail as well as the overview, you’ll have strong financial management skills. You will be great with people, have excellent communication skills, and be able to bring the best out in our team.
You will enjoy working in a supportive, busy and fun environment and be motivated by our commitment to champion the writer in every child.
The client requests no contact from agencies or media sales.
Marketing and Communications Manager - Maternity Cover
Forestry Commission
Apply before 11:55 pm on Wednesday 17th April 2024
Reference number: 345873
Salary: £29,863 - £31,526
A Civil Service Pension with an average employer contribution of 27%
Contract type: Fixed term, Loan, Secondment
Length of employment: 12 months
Working pattern: Flexible working, Full-time, Job share
Location: Westonbirt, The National Arboretum, Tetbury, GL8 8QS
About the job
Westonbirt, The National Arboretum, is one of the finest collections of temperate trees in the world. Its 600 acres is recognised as a Grade 1 landscape of national importance and includes ancient woodland and semi-natural grassland. Since 1956 it has been managed by the Forestry Commission (operating as Forestry England) to meet our mission 'to connect people with trees to improve the quality of life'. Our future vision is to be ‘a world leader in trees, inspiring people through education conservation, education and participation’. We will achieve this by building on our existing objectives that cover science, learning, wellbeing, volunteering and recreation.
The arboretum is a significant regional visitor attraction with over 550,000 visits annually, onsite businesses generate a turnover in excess of £6m and the arboretum makes an estimated contribution to the local economy of over £23 million. The tree collection itself is complemented and supported by high-quality visitor facilities, catering, retail and a range of events; particularly a 4 night concert series as part of Forest Live, a 12 night Christmas lights event and sporting activities. In the past decade a £7m redevelopment project has transformed the visitor experience with a new Welcome Building and car parking in 2014 and the addition in 2016 of the award winning STIHL Treetop Walkway and Wolfson Tree Management Centre. The arboretum has been accredited with a Visit England Gold Award three years running.
What will the successful candidate be doing?
This role will lead marketing and communications activity across a diverse range of channels and audiences driving new and repeat visits to the arboretum and our events through creative campaigns. The successful candidate will demonstrate the ability to deliver the commercial aspects of the role while also inspiring people through the promotion of our good causes of conservation, education and participation.
This is an exciting opportunity to work at a national heritage leisure attraction leading marketing and communications activity across a diverse range of channels and audiences driving new and repeat visits to the arboretum and our events through creative campaigns. The successful candidate will demonstrate the ability to deliver the commercial aspects of the role while also inspiring people through the promotion of our good causes of conservation, education and participation. This ranges from the overseas collection of seed from tree species threatened with extinction in the wild through to wellbeing activity hosted within the arboretum.
Job description
Key Work Areas
· A full oversight of marketing, public relations and social media. Supporting the team to seek to develop on existing platforms and set achievable targets.
· Support the team to be the media contact for Westonbirt and handle national and regional media enquiries.
· Manage the production of creative marketing campaigns for events, seasons and our good causes. Collaborate with other teams to identify key messages and themes for campaigns.
· Work with the national team to market Forest Live concerts and our new Christmas at Westonbirt event. Lead on the production of marketing materials and local partnerships with retail and tourism outlets.
· Work closely with our Friends Charity to align messages across our channels including on the editorial board of the Westonbirt Magazine to include relevant content, ensure messages are clear and the content is on brand. Proofread as required.
· Manage the Forestry England brand; making sure teams are aware how to use the Forestry England logo and Westonbirt name.
· Support the team in filming and photography requests and planning content creation for our campaigns.
· Oversee the arboretum’s internal communications processes ensuring that communication plans address the needs of staff, business partners and contractors.
· Plan and monitor the communication and marketing budget, providing reports when required.
Person specification
Essential
· A track record of managing or supervising communications and marketing in a busy commercial or cause led environment.
· Experience in the management or supervision of staff and/or volunteers, budgets, contracts, contractors and partnership businesses.
· Competent user of PC and Microsoft Office 365 including Word, Excel and Outlook.
· Experience of the use of social media as a tool for communicating and marketing.
Desirable
· Experience in a busy visitor attraction and in large outdoor events in the heritage and/or environment sector.
· Working knowledge of using email marketing software.
· Working knowledge of using online platforms to create surveys.
· Up-to-date knowledge of using a website content management system.
· Full driving license
Using a helicopter from 08:00 to sunset, and rapid response cars at night or in adverse weather situations, London’s Air Ambulance brings the hospital to the patient when time is critical.
The team, consisting of an advanced trauma doctor, paramedic and consultant on most missions, can perform treatments such as open heart surgery, blood transfusions and general anaesthetic by the roadside. By providing intervention as quickly as possible after injury, their aim is to give patients the best chance of survival, and best quality of life, after trauma.
The fundraising team is in the final stages of their £15m Up Against Time appeal, of which high value played a key part. This role will see the team through the final few months of the appeal, and the subsequent transition to focusing on BAU fundraising.
This role will take over the stewardship of some donors, although the focus will be on leadership of the team and supporting them with their portfolios. You will lead a team of two, Philanthropy Manager (Major Donors) and Philanthropy Officer (Major Donors). Leadership skills are important, although we are open to candidates who have not managed before, or only managed one, who can showcase their transferable skills in this area.
As Senior Major Donor Manager, you will:
- Lead the major donor team, ensuring the programme is in a strong position
- Personally steward a small number of ultra high-value gifts (up to £1M)
- Support the team to deliver on the last few months of the Up Against Time appeal
- Work with the Head of the department to shape a strategy in line with the organisation’s new 15 yr strategy
- Work with the major donor team and prospect research and supporter experience teams to develop a robust pipeline
- Oversee the start of a mid-value programme (£1-5k level)
Ideal skills and experience:
- Significant experience of securing and maintaining relationships with (u)HNWIs, ideally at the £100k+ level
- Demonstrable experience of developing and monitoring budgets
- Understanding of pipeline monitoring and management
- Experience of line management – desirable, not essential
Benefits include:
- 30 days annual leave, plus bank holidays (27 days annual leave plus 3 days office closure between Christmas and the New Year)
- 10% employer contribution pension (with 5% employee contribution)
- Life insurance (x 4 annaual salary)
- Enhanced sick pay (up to 12 months’ service – one week’s pay; over 12 months and up to two years’ service – three weeks’ pay
- Retail and services discounts
Make a real difference to the lives of disabled people
"I am extremely proud to be working for Scope, this has to be the best role in my working adult journey, I love my job and I love working with my team” - Newbury Shop Manager
“I’m a new manager and it is amazing to hear how many amazing people there are in our Scope retail team, it makes me feel so proud to work for such a brilliant company” – Wellingborough Shop Manager
Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
We are looking to appoint a Retail Shop Cover Manager (internally titled as Retail Divisional Support Manager) covering the North east area and also supporting additional Scope shops in the area within a reasonable commuting distance.
The Retail Divisional Support Manager is a exciting new role working closely with the Divisional Managers to enable our shops to trade when there are vacancies or sickness. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.
For this particular role the Scope shops you will provide shop manager support after training include: Blyth and Ashtington plus additional shops in the area will be considered within a reasonable commuting distance. It is therefore essential that you can travel within this geographical area.
Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Retail Divisional Support Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely with the Divisional Management Team.
To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays.
We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
A willingness and flexibility to travel to any location in the division is essential.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - 35 hours per week
Location - North East supporting Scope shops in the surrounding area including Ashington, Bishop Auckland, Blyth and Washington. It is therefore essential that you can travel within this geographical area. A car allowance will be provided.
Starting full-time salary £23,119.20 a year including an allowance of £1,750 per annum. Salary will increase at experienced level.
This role will also include a Car allowance of £3,500 per annum
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to a DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Post Title Community Shop Assistant Manager
Responsible to Community Shop Manager
Purpose of Post The Shop Assistant Manager will assist the Shop Manager in leading the paid and volunteer team to maximise the shop’s financial contribution and to promote the SCT mission by effective and entrepreneurial management and be responsible for the effective operation of the shop(s).
Salary£23,771.00. FTE Per Annum
Hours 35 hours per week
Location SCT Charity Shops (London)
Introduction:
Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Continuing Care Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets.
In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates. We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)). SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.
Role and Responsibilities:
Working alongside and reporting into the Shop Manager, together you will be responsible for the successful delivery of a profitable, customer focused shop.
Deputising for the Shop Manager, you will ensure the smooth running of the shop during their absence; this will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, and adherence with policies and procedures.
Our shops are supported by a dedicated team of volunteers - we couldn't run our shops without them. You will oversee your volunteers' induction, management and development, and will encourage your shop team to share any ideas that may contribute towards the success of the store.
Together, you'll create a shop that will uphold SCT’s image and reputation, and help us raise vital funds that will help people in recovery from addiction and homelessness.
· To assist the Shop Manager in ensuring the shop is well run at all times
· To assist the manger recruit, train, manage and retain a volunteer team working within SCT values
· To optimise sales across all departments and to achieve set targets
· To ensure the team consistently provide excellent customer service to both customers and donors
· To maintain successful retail processes and merchandising.
· To maintain effective stock management and processing and carry out shop administration
· To take necessary action to repair and maintain the premises and to take all reasonable steps to protect SCT property from theft, damage or fire.
· To train staff and volunteers in and ensure team adherence to all health and safety policy and procedures with the support of the Shop Manger
· To work within the culture of maintaining a positive working environment to ensure job satisfaction and efficiency.
· Prepared to move around area and work at different locations if necessary.
· Ability to work flexibly, including working weekends.
· To be flexible when tasks not covered by the job description have to be undertaken.
Person Specification
Essential
Desirable
Skills and Knowledge
· Retail background
· People management skills
· Money management
· Good verbal and written communication skills
· Ability to work well as part of a team
· Good IT skills (including MS Office and email)
· Able to use own initiative
· Strong interpersonal skills
· Visual merchandising/window dressing
· Shop administration, finance,
Experience
· Commercial retail experience, preferably supervisory level
· Demonstrable and proven communication skills
· Demonstrable experience of working to targets
- Experience of working with donated goods
- Experience of working with volunteers
- Experience of charity retail
Cultural Indicators
Delivering Results
· Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
· Makes effective decisions.
Role Model / Leading by Example
· Is an inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly.
Continual Improvements
· Consistently seeks to improve how we do things to achieve and Embraces change and innovation.
Effective Communication
· Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.
One Team
· Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.
Additional Benefits:
BUPA Employee Assistance Programme
BUPA Wellbeing plan
Cycle to work scheme
Season ticket loan
25 days annual leave (rising to 30 with length of service) plus bank holidays.
Contributory Pension Scheme with employer matched contributions of 5%
Training and Development opportunities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £14,078.25 per annum (based on a full time equivalent of £23,463.71 per annum or £12 per hour)
Hours: 22.5 hours per week – flexible, but will include weekends and bank holidays
Location: Exmouth
Duration: Fixed term contract - 12 months
The Role
We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Exmouth shop. We are seeking an organised and enthusiastic Assistant Manager to join us 3 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:
- Providing cover for the Manager in their absence
- Supporting and guiding volunteers in the day to day running of the shop
- Stock control, sorting and rotation
- Displaying goods effectively, including creative displays and maintaining the shop's appearance
- Sorting and preparing unsaleable items for recycling or waste
- Facilitating and processing Gift Aid
The Candidate
We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!
If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!
The Package
£12 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata)
- Maternity/Paternity & Adoption leave
- Pension scheme
- Occupational sick pay scheme
- Free counselling and financial wellbeing services
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
More Information and How to Apply
To apply, please visit our careers page scroll down to 'Charity Shop Assistant Manager - Exmouth' and click 'Apply for this job'.
The closing date for applications is mid day on the 8th of April 2024.
Interviews will be held via Teams on the 12th of April 2024.
What's the recruiting process like at DAA? Learn about your experience as a candidate here.
Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.
Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Charity Shop Manager
Thirsk, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Charity Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
To find out more about our values and how important they are to us, please visit our website.
The Role
We are currently looking for a Shop Manager who will run our brand-new shop in Thirsk.
Initially, you will have the opportunity to play a key role in setting up our new shop, recruiting volunteers, and making plans to ensure the shop is ready to open. You will then ensure the smooth running of the shop long-term.
You will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Be responsible for line managing the Deputy Shop Manager, work together to ensure there is management cover and sufficient volunteers to operate all trading hours.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To have experience of opening a new shop is desirable.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To be resilient and adaptable to change.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To be able to travel across the Yorkshire region.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 1 April 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Do you believe that challenges are best solved through collaboration and sharing ideas? We are looking for someone who thrives on building strong networks and uses creative strategies to engage with stakeholders in Hertfordshire.
Your impact
By being the champion for improving services within communities in Hertfordshire; we will see greater engagement from those that live in the area who become more confident in their engagement with services and become an equal partner in service design and delivery.
Your skills
You’ll be an effective communicator who excels at building trusting and empowering relationships with individuals and groups. You will be able to work closely with the community and a variety of stakeholders to identify needs. You will be able to collect, process, analyse and report on impact outcomes data to a wide range of audiences.
The client requests no contact from agencies or media sales.
Actively Interviewing
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This Assistant Shop Manager role involves working 2 days over 7 working directly with the Cluster Manager and the team of incredible volunteers.
Each of our shops has its own unique style and you will be responsible for maintaining our high quality reputation within the local area. Not only will your work be helping to reduce vast amounts of waste going to landfill, but you’ll also be ensuring that we have the resources to continue providing expert care to those that need it most.
What will I be doing?
- Maximising sales and profits for the shops
- Maintaining and promoting the highest standard of customer care
- Creating eye-catching displays and maintaining cleanliness throughout the shop
- Recruiting, supervising and training volunteers to assist in the running of the shop
- Meeting gift aid conversion rates from people donating goods
What skills are you looking for?
- Communicates well, both verbally and in writing
- An interest in and / or experience of working with sustainable fashion
- Shows understanding, respect and consideration for others at all times
- Excellent organisational skills
- Demonstrates a ‘can do’ approach to their work
- Leads by example and demonstrates a positive attitude at all times
- A strong team player
- Have a good knowledge of how to use email, word packages and the internet
What are the benefits?
Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:
- 27 days holiday (pro rata)
- Pension scheme
- Life assurance scheme
- Employee Assistance Programme
- Cycle to work scheme
- Health Service Discounts
- Refer a friend bonus
If you’re looking for an engaging and rewarding role where you’ll be making a real difference, then apply today.
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake a DBS check.
Want to make a difference to Local Lives?
We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness.
The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams.
Why join us as Philanthropy Manager?
We’re a friendly, inspiring and supportive team, committed to our vision to provide high quality end of life and palliative care.
We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected.
Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.
Being a Philanthropy Manager at St Wilfrid’s
Are you a natural leader and excellent communicator who wants to join an enthusiastic, friendly and ambitious team of fundraisers, in a much loved charity making a difference to local people’s lives?
St Wilfrid’s Hospice is looking for a motivated Philanthropy Manager to lead the development and growth of the charity’s Major Donor and Trust and Foundation strategies.
You will work alongside the Head of Fundraising and the Director of Income Generation implementing innovative stewardship programmes and securing high value income, maximising Major Gifts to achieve the charities fundraising targets.
You will take on a rewarding and satisfying position and join an innovative and ambitious team, open to new ideas and challenges.
This role will give the ideal candidate the opportunity to really make their mark.
Qualifications and Experience
- Institute of Fundraising Level 7, or qualified to the same level by experience (Essential)
- Right to work in the UK
What we offer you
All Hospice employees are offered the following benefits:
- Annual Leave – Our generous holiday entitlement starts at 27 days per year plus bank holidays and increases with service
- Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
- Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support
- Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits
- Generous Pension – With 7.5% employer contribution for staff not in the NHS pension scheme
- Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
- Free on site parking – At our beautiful, purpose built Hospice in Bosham
- Subsidised food – Our catering staff provide a range of high quality meals at low prices for all staff members when on site at the Hospice
- Staff discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme
Interview dates: w/c 8th April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
COMPASS PROJECT - MANAGER
Chrysalis Group are offering an exciting opportunity to an experienced individual to join the Group Support Services team as a manager for the Compass Project.
We are looking for a manager that is passionate about helping people in recovery and has their own personal experience to draw from.
The Compass Project is a Bristol Social Enterprise founded in April 2012 set up for and informed by people in Recovery from Addiction and its related Mental Health and Social Consequences, and managed by a team of skilled professionals and trained mentors. Its main focus is to help others recovering from addiction and mental health issues, so they can receive the support, skills and direction to enable them to feel, empowered, and be confident enough that they have the necessary skills to move into mainstream society and live lives that are free from the harmful consequences of Addiction, living freely, happily, autonomously and independently.
Compass supports the teaching of skills such as IT, English, CV Building, Driving, Retail Sales & Management, Recycling, Gardening, Property Maintenance, Furniture Restoration, Handy Man Services, Managing Donations, Stock Management, Customer Service, Time & Attitude & Behaviour Management, Self-Management, Conflict Management, Relational Confidence, Building Supportfull and Enabling Relationships. We also provide tailored One to One support, Peer-Support, Support Groups, Peer Led Community Activities, Counselling and or Psychotherapy, Psycho-educational Workshops, including Non-Mandatory Spiritual Workshops from a Catholic/Christian perspective open to all whether from other faiths or from non-believers or agnostics, (the only requirement is respect for others and an open mind). We also provide as part of our wider support network within the Group, Structured Supported Accommodation for those who are in or seek Recovery from within an Abstinence Based Perspective.
The ideal candidate will have a passion for helping others as well as a track record of :
- Working as part of a multi-disciplinary team to deliver objectives and income targets through excellent customer service and be able to instil your passion and abilities in your team.
- Have excellent communication skills when dealing with team members, other group employees and other stakeholder.
- Managing safeguarding for service users, staff and volunteers including monitoring any going through recovery.
- Planning and delivering inclusive community engagement, enabling our identified communities to contribute to, promote and share the project’s vision.
- Experience of working with a wide range of people with an equally wide range of needs as well as an awareness of, and sensitivity to, addiction, recovery, mental health, addiction related offenders, those with a disability, and social inclusion issues.
- Excellent and high-level organisational skills with the ability to prioritise workloads to meet deadlines without compromising business deliverables.
Key responsibilities:
- Work collaboratively, pragmatically and enthusiastically with group senior management to ensure outcomes are met and delivered in line with the Group business plan
- Maximise income by ensuring a great retail offer, excellent customer service and communication, supporting services offered, efficient stock rotation, collection and delivery schedules, active grant applications and good use of financial data.
- Address where necessary and seek further support where required in addressing any concerns or contraventions to our Code of Conduct and provide regular inductions, re-inductions and appraisals using a reward and recognition system.
- Plan and deliver inclusive community engagement and activities, enabling our identified communities to contribute to, promote and share the project’s vision.
- Build and maintain relationships and networks with our partners, collaborators and identified communities.
- Effectively communicate with team members, other group employees and other stakeholders including undertaking internal and external reporting requirements for trustees, funders, and project partners.
- Contribute to the collaborative nature of project delivery, supporting team members, sharing learning and co-developing the work programme.
- Publicise and promote our services and shop, e.g. social media, creating presentations, giving talks and preparing documents.
- Be able to work flexibly to meet the needs of the organisation.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Across England and Wales, YMCA runs as a federation with 80+ local YMCAs working independently to support young people to belong, contribute and thrive in their communities, collectively supporting more than 375,000 young people each year.
YMCA’s work spans Housing, Family & Youth Work, Health & Wellbeing, Support & Advice and Training & Education, and we are the largest provider of safe, supported accommodation for young people in England and Wales, providing a home for more than 20,000 people experiencing homelessness each year.
YMCA England & Wales acts as the national council, supporting each local YMCA within our federation, enabling the development of national programmes and acting as a national voice with Government and decision makers.
We are looking for a corporate fundraising specialist to join the team at YMCA England & Wales at a very exciting time. In the last year alone, we have launched two new multi-year partnerships and tripled income in the Corporate Partnerships function.
The successful candidate will join a supportive, highly ambitious and growing team, and play a key role in implementing our new Corporate Partnerships strategy.
In the last year, we have launched two new multi-year partnerships and tripled income in the Corporate Partnerships function. In January 2024, we restructured the Fundraising team and committed to resourcing functions to best support continued growth.
As Fundraising Manager (Corporate Partnerships), you will:
- Account manage key, strategically important corporate partnerships and relationships, responsible for meeting associated income targets, providing excellent stewardship and delivering growth;
- Identify and develop potential new business relationships and funding opportunities for YMCA England & Wales; and
- Support the implementation of the corporate fundraising strategy, to build YMCA’s reputation as a charity partner and maximise value from existing and potential corporate supporters.
The successful candidate will have excellent commercial awareness, strong communication and interpersonal skills and a demonstrable track record in achieving income targets through corporate fundraising.
To apply for this role, please submit your up to date CV. A cover letter is a great supporting tool for your application.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
- Crafting content that educates the public about pregnancy, pregnancy loss and our work
Our values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
We are looking for an outgoing and enthusiastic customer service professional with previous charity experience and experience of supporter relationship work to join our Fundraising team.
This is a new post that will oversee the development and implementation of a Supporter Experience strategy in line with income generation priorities and objectives.
We are looking for someone who is a data driven and innovative professional, passionate about delivering high class journeys for Life supporters with the overall aim of increasing net income and converting supporters into donors.
We are looking for a committed individual who can implement strategic plans and create operational business plans. You will manage and motivate a small team and have an advanced use and understanding of CRM databases to manage supporters and maximise their value.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
- Paid DBS check
- Birthday Leave
- Extra annual leave for long term service
- Length of service awards
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Our Values and Commitment to Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to Apply:
If you think you have the skills to offer us, please send a CV and covering letter to Life jobs
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ealing Senior Shop Manager
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Ealing Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
Up to £30,000 dependent on experience, plus OTE Bonus
Location
Ealing
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.