Retail Area Manager Jobs
Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Portobello Senior Shop Manager
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Portobello Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
Up to £30,000 dependent on experience, plus OTE Bonus
Location
Portobello
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
Salary: £46,117.36 per annum (+ £5,023 pa London Weighting allowance if applicable)
Location: London/Sheffield/Bristol/Remote
Contract: Permanent
Hours:37.5 per week
Closing date: 1st April 2024 at 11:30pm
Do you have experience gained in a specialist digital role, such as in a delivery team at a digital agency or in-house for an online business? Then join Shelter as Digital Product Manager and you could soon be playing a vital role at the heart of our central digital team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter helps millions of people each year, and the digital team play a key role by doing exciting service design work that affects our advice services, campaigns, and fundraising. We collaborate across the organisation to deliver first-class design, products, and services in an agile, iterative, and data-driven manner. We set the example for Shelter in digital best practice, discovery and innovation. This particular role is focussed on our e-commerce services, you’ll help develop our ability to be user and data-led, leading on the planning, delivery, maintenance and optimisation of everything e-commerce.
About the role
Reporting to the Lead Product Manager, you’ll work with external agencies as well as a multi-disciplinary in-house team to develop features, products and services across Shelter’s Digital Products including its online shop which is managed by our retail team. The focus of this role is to lead the development of our eCommerce Product, including user experience, conversion rate optimisation, technical integrations to internal and external systems and usability and accessibility. You will work closely with the Head of E-commerce and the wider retail team to ensure coherent user journeys and a full technical product roadmap are in place in line with retail and income generation strategic goals and priorities.
You’ll work alongside subject matter experts and specialists to understand our audiences, identify opportunities, develop and test ideas and manage products throughout their lifecycle. And, when it comes to supporting and coaching colleagues around Shelter to help them develop a digital vision for their business area, translating challenges and opportunities into excellent digital solutions, again we’ll count on you.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will have an understanding of how user-focused digital services make an impact and a real desire to create the most effective digital experiences for those supporting our work to end homelessness. You’ll have experience of agile planning using a range of tools and techniques and be adept at using metrics, working towards organisational strategic objectives and acting on user research to validate assumptions. Delivering products with cross-functional teams or collaborating with experts from other teams comes naturally to you too, as does bringing together different digital specialists and enabling them to work effectively towards a common aim. What’s more, you're comfortable liaising with stakeholders of varying levels of digital literacy, coaching them in digital ways of working and encouraging user and data-driven decision making. Excellent communications skills are essential, as is a real enthusiasm and willingness to work as part of a highly creative, fast-paced team.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Digital team and be the change you want to see in society.
How to apply
Please submit your CV along with a supporting statement. In the supporting statement, please give relevant examples in line with the role responsibilities of how you meet the criteria in the 'About you' section of the job description, following the STAR format. Please also demonstrate how you address the behaviour below in your answers:
- We prioritise diversity and have an open and inclusive mindset
Safeguarding
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associate
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Corporate Relationship Manager – 12-Month Maternity Cover
Team/Directorate: Corporate / Fundraising
Salary range/pay band: £32,000-£39,000 FTE (pro rata)
Reports to: Lead Corporate Engagement Manager
Hours: 30 hours per week
Location: Shooting Star House, Hampton and from home as agreed with line manager. Ad hoc working from Christopher’s, Guildford.
Part 1: Job Profile
a) Main purpose of job
The post will be responsible for identifying and developing new and existing relationships with corporate partners and prospects to fundraise and generate income to assist the team in reaching agreed income targets.
b) Work relationships
The post holder will work closely with and report to the Lead Corporate Engagement Manager and will also work closely with the following:
• Existing Corporate Relationship Managers regarding managing corporate partners and supporting new business proposals.
• Head of Philanthropy and Partnership and the Major Giving Manager to support and maximise philanthropy and corporate trust opportunities.
• Challenge Events Team to deliver and promote a programme of activities that are tailored to the company’s fundraising targets and objectives
• Heads of Care and Lead Nurses regarding hospice visits, and in hospice activities to make sure they are fully up to date on all aspects of our Care services in order to communicate effectively with partners, and when organising volunteer opportunities at the hospices.
• Communication & Marketing Team for support with proposals and presentations, key communications and digital activity
• Community fundraising team when passing over accounts for them to manage and for them to hand over leads
• Wider fundraising team in identifying opportunities to maximise income and other opportunities for SSCH.
• Retail team regarding organising activities within our shops
• Work with all SSCH teams for sourcing potential sponsorship and Gifts in Kind
• External contacts such as all corporate accounts, bespoke event organisers, 3rd party companies such as Pennies, Payroll giving agencies
c) Decision making authority
• To propose strategic partnerships, apply for charity of the year partnerships, approach companies that are interested in sponsorship and gifts in kind in conjunction with the Lead Corporate Engagement Manager
• To propose and implement new activities for our corporate partners including events, gifts in kind, and volunteering opportunities.
d) Scope of job
• Account Management
• New Business Development
• Sponsorship & Partnerships
• Strategic Planning
• Cross Team working
Part 2: Main duties and key responsibilities
a) Account Management – 40%
• Working with the Lead Corporate Engagement Manager and the Corporate Team to plan and implement strategies to maximise income and support from all agreed business partners whilst prioritising our most valuable partners
• Manage corporate partnerships, and one-off corporate events, ensuring that all opportunities are maximised and where possible more sustainable, longer-term funding is generated
• Managing accurate and effective administration systems, enabling good contact management and financial reporting for the team and updating the Lead Corporate Engagement Manager on a regular basis
• Responsibility for maintaining and developing an accurate database of activities to enable the effective reporting, monitoring and analysis of business relationship management activity and achievements
b) New Business Development – 25%
• Proactively identifying, researching, prioritising and making effective approaches to corporate prospects in relation to the spectrum of Corporate Social Responsibility activities - Charity of the year, sponsorship, donations and volunteering opportunities
• Planning, designing and presenting compelling presentations and proposals with assistance from the Communications & Marketing team for new business approaches and presentations
• Working with the Lead Corporate Engagement Manager and the rest of the corporate team, in preparing the corporate new business pipeline, ensuring an adequate supply of research prospects in their industry sectors are available to meet the team’s income targets. Producing regular contact reports and updates for internal and external tracking of partnership progress
• Keeping accurate records of all correspondence with prospects and contacts on Raiser’s Edge.
• Maintaining and developing an accurate database of activities to enable the effective reporting, monitoring and analysis of New Business activity and achievements.
c) Sponsorship and Partnerships 20%
• Plan proposals to approach existing /new partners to become sponsors of our key events
• Approach companies to obtain gifts in kind to help support the activities across the charity.
d) Strategic Planning – 10%
• Supporting the Lead Corporate Engagement Manager in the fulfilment of the team’s strategy and team objectives
• Working with the Lead Corporate Engagement Manager to plan and implement strategies to secure new corporate support that have a potential value of over £5,000.
e) Cross Team working – 5%
• Working with fundraising colleagues to ensure understanding of account management needs of new corporate partners. This will involve regular meetings and account updates
• Keeping up to date with charity-wide best practice/policies relating to corporate engagement and fundraising activities by networking, attending presentations and peer to peer communications
• Work with all appropriate teams to get all relevant information when putting together applications and presentations
f) Other duties
• The post holder must be able and willing to get to/work in both hospices, Christopher’s in Guildford, and our fundraising base at Shooting Star House in Hampton as required.
• The post holder should be prepared to attend meetings and events on behalf of SSCH in different parts of the country. Some meetings and events may be during evenings or weekends.
• The post holder will be required to apply for a Disclosure & Barring Service check
Please note this is not an exhaustive list of duties.
a) Mandatory Criteria
The post holder will be working in a developing environment, and he/she will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
1. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate
2. Health and Safety
Responsibility for health and safety in the area under his/her control and ensure that he/she is familiar with SSC’s policy on health and safety at work
3. Mandatory Training
The post holder will attend all mandatory training relevant to their role
4. Our values and behaviors
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goal.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
• Educated to degree level or equivalent job related experience
• Fundraising qualification- Desirable
b) Experience
• Has an excellent understanding of the way different companies work and apply their business principles and objective to develop effective propositions for support
• A track record in and clear understanding of new business fundraising, targeting and applying for partnerships in a systematic way that delivers sustainable success
• Demonstrable work experience within a corporate fundraising or comparable role.
c) Knowledge and Skills
• Being target driven, commercially focused yet understands the not for profit sector (E)
• Being a creative thinker; ability to find and recommend solutions quickly and efficiently (E)
• A proven ability to work proactively identifying new contacts and opportunities for development and a track record of identifying new prospects for funding through extensive research of business sectors (E)
• Excellent interpersonal skills and the ability to communicate effectively, both orally and in writing (E)
• Highly developed negotiation and presentation skills (E)
• Experience in presenting business cases and strategies (D)
d) General attributes
• Being able to remain calm under pressure and manage stress in a positive and solution focused manner (E)
What we Offer
Pension scheme
• NHS Pension Scheme (eligible employees)
• Stakeholder pension scheme
• Employee contribution 3.5%
• Shooting Star Children’s Hospices contribution 4.5%
• Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
• 35 days including Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free employees)
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Visitor Experience Manager – RSPB Minsmere
Reference: MAR20243704
Location: Minsmere
Salary: £25,723.00 - £27,614.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
This is a permanent role, full-time for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
We are looking for a positive and innovative Visitor Experience Manager to help us deliver amazing experiences for our visitors, connect people with nature, drive visits to our reserve and generate vital income for the protection or our incredible nature and wildlife. This is a fixed-term contract for 6 months.
About Minsmere:
Minsmere is the RSPB’s flagship nature reserve based on the wild and picturesque Suffolk coast. Home to over 6000 different species Minsmere gives our visitors front row seats to incredible wildlife spectacles and views of some of the UK’s rarest wildlife like Bitterns, Marsh Harriers, Bearded Tits and Avocets.
Minsmere is recognised as one of Europe’s most important areas for nature and biodiversity and offers a huge opportunity to engage people, connect them with nature and gain their support for the RSPB’s vital conservation work.
About the role:
Exceptional visitor experience will be at the forefront of all you do, from creating and delivering a profitable events programme to developing on-brand signage and interpretation for our visitors. You will be an excellent communicator with experience of people engagement and interpretation, ideally within a visitor attraction. You will develop a marketing plan that drives visits to our reserve and manage our popular social media channels to engage and inspire visitors before they arrive.
Leading a diverse team of staff and volunteers with positivity and enthusiasm, you will be commercially minded and organised to support that team in achieving increased visitor income, footfall, and satisfaction. You will have a passion for people engagement and understand what excellent visitor experience looks like. You will be a great team player who embraces change, inspires others to reach their full potential and enjoys working closely with a wide variety of people from retail, catering and membership to the land management team and the wider HQ support teams.
You will need a full, manual driving licence that is valid in the UK and this role will require regular weekend and bank holiday working so flexibility is essential.
Essential skills, knowledge and experience:
- Computer literate to include professional use of social media adhering to brand.
- Good working knowledge of visitor engagement techniques.
- Successful experience of managing and supporting a team.
- Proven ability to plan and prioritise workloads.
- A natural leader who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative with high attention to detail.
- Able to build and maintain strong working relationships.
- Ability to maximise opportunities for visitor engagement and income generation.
- Assertive and resourceful with a proven track record of getting things done.
- Excellent verbal and written communication skills.
- Experience of managing and delivering against targets and KPI’s.
- Experience of planning and delivery of a high quality visitor offer.
- Proven track record of managing a successful visitor project or visitor attraction.
- A full, manual driving licence that is valid in the UK.
Desirable skills, knowledge and experience:
- Working knowledge of Equal Opportunities and Diversity.
- Health and Safety in the workplace.
- Knowledge of wildlife and conservation.
- Experience of analysing and interpreting data in a visitor experience environment.
- Ability to manage and respond to customer need and feedback.
Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferrable skills to apply for this role. We’re after the right person. If you don’t quite hit all the criteria, but still hit the majority, you should still apply!
Benefits:
- Flexi-time and time off in lieu
- 34 days annual leave (including bank holidays)
- Annual volunteer day with the RSPB or another charity
- 4 weeks paid sabbatical for every 5 years of service
- 20% discount at all RSPB retail outlets
- Cycle to work scheme
- Free access to the RSPB Worker Assistance Programme
Closing date: 23:59, Wed, 17th Apr 2024
We are looking to conduct interviews for this position on 26 April 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Marketing and Communications Manager - Maternity Cover
Forestry Commission
Apply before 11:55 pm on Wednesday 17th April 2024
Reference number: 345873
Salary: £29,863 - £31,526
A Civil Service Pension with an average employer contribution of 27%
Contract type: Fixed term, Loan, Secondment
Length of employment: 12 months
Working pattern: Flexible working, Full-time, Job share
Location: Westonbirt, The National Arboretum, Tetbury, GL8 8QS
About the job
Westonbirt, The National Arboretum, is one of the finest collections of temperate trees in the world. Its 600 acres is recognised as a Grade 1 landscape of national importance and includes ancient woodland and semi-natural grassland. Since 1956 it has been managed by the Forestry Commission (operating as Forestry England) to meet our mission 'to connect people with trees to improve the quality of life'. Our future vision is to be ‘a world leader in trees, inspiring people through education conservation, education and participation’. We will achieve this by building on our existing objectives that cover science, learning, wellbeing, volunteering and recreation.
The arboretum is a significant regional visitor attraction with over 550,000 visits annually, onsite businesses generate a turnover in excess of £6m and the arboretum makes an estimated contribution to the local economy of over £23 million. The tree collection itself is complemented and supported by high-quality visitor facilities, catering, retail and a range of events; particularly a 4 night concert series as part of Forest Live, a 12 night Christmas lights event and sporting activities. In the past decade a £7m redevelopment project has transformed the visitor experience with a new Welcome Building and car parking in 2014 and the addition in 2016 of the award winning STIHL Treetop Walkway and Wolfson Tree Management Centre. The arboretum has been accredited with a Visit England Gold Award three years running.
What will the successful candidate be doing?
This role will lead marketing and communications activity across a diverse range of channels and audiences driving new and repeat visits to the arboretum and our events through creative campaigns. The successful candidate will demonstrate the ability to deliver the commercial aspects of the role while also inspiring people through the promotion of our good causes of conservation, education and participation.
This is an exciting opportunity to work at a national heritage leisure attraction leading marketing and communications activity across a diverse range of channels and audiences driving new and repeat visits to the arboretum and our events through creative campaigns. The successful candidate will demonstrate the ability to deliver the commercial aspects of the role while also inspiring people through the promotion of our good causes of conservation, education and participation. This ranges from the overseas collection of seed from tree species threatened with extinction in the wild through to wellbeing activity hosted within the arboretum.
Job description
Key Work Areas
· A full oversight of marketing, public relations and social media. Supporting the team to seek to develop on existing platforms and set achievable targets.
· Support the team to be the media contact for Westonbirt and handle national and regional media enquiries.
· Manage the production of creative marketing campaigns for events, seasons and our good causes. Collaborate with other teams to identify key messages and themes for campaigns.
· Work with the national team to market Forest Live concerts and our new Christmas at Westonbirt event. Lead on the production of marketing materials and local partnerships with retail and tourism outlets.
· Work closely with our Friends Charity to align messages across our channels including on the editorial board of the Westonbirt Magazine to include relevant content, ensure messages are clear and the content is on brand. Proofread as required.
· Manage the Forestry England brand; making sure teams are aware how to use the Forestry England logo and Westonbirt name.
· Support the team in filming and photography requests and planning content creation for our campaigns.
· Oversee the arboretum’s internal communications processes ensuring that communication plans address the needs of staff, business partners and contractors.
· Plan and monitor the communication and marketing budget, providing reports when required.
Person specification
Essential
· A track record of managing or supervising communications and marketing in a busy commercial or cause led environment.
· Experience in the management or supervision of staff and/or volunteers, budgets, contracts, contractors and partnership businesses.
· Competent user of PC and Microsoft Office 365 including Word, Excel and Outlook.
· Experience of the use of social media as a tool for communicating and marketing.
Desirable
· Experience in a busy visitor attraction and in large outdoor events in the heritage and/or environment sector.
· Working knowledge of using email marketing software.
· Working knowledge of using online platforms to create surveys.
· Up-to-date knowledge of using a website content management system.
· Full driving license
Location: Dudley, West Midlands
Contract: Permanent, full-time
Hours: 37.5 hours per week (occasional weekend and evening work required)
Salary: £32,000 per annum
The Black Country Living Museum is seeking a Health and Safety Manager. This is a critical role that would suit an organised, pragmatic, and proactive individual with experience advising on a range of matters including food outlets, events, buildings, and machinery.
What are the duties?
As the Museums designated safety lead and representative, highlights of your duties will include:
• Monitoring safety across our 26-acre site, which includes our historic buildings, food & drink units, and industrial areas.
• Ensuring compliance and best practices concerning all relevant Health & Safety procedures and regulatory requirements appropriate to our estate, operations, collections, people, and visitors.
• Applying a pragmatic mindset to safety solutions minimising the impact on our visitors, their experience, and the historical authenticity of our buildings and activities.
• Advising, training, and supporting our staff and managers.
• Taking ownership of the H&S budget in addition to keeping accurate and organised records.
• Sourcing and managing external specialist support and contractors as appropriate.
What are we looking for?
• Knowledge of providing health and safety support in line with safety legislation and best practice, in an organisation of a similar size and/or complexity.
• Technical member of the Institute of Occupational Safety and Health (Tech IOSH).
• Level 3 qualification in Health and Safety e.g. NEBOSH Level 3 Certificate in Occupational Health and Safety or Level 3 NVQ in Applied Health and Safety.
• Detailed knowledge of current health and safety legislation and its application.
• Excellent prioritisation skills.
• Confident IT skills.
• Inclusive and respectful interpersonal skills.
Candidates are encouraged to read the Job Profile before applying.
Who should apply?
We are an award-winning open-air museum. Throughout our 44-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
Benefits: Access to BCLM’s 26 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via BCLM Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to BCLM – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Closing date: 2nd April 2024
Interviews are expected to take place around 7 days after the closing date, adjustments will be made should successful applicants be unable to attend.
As we say in the Black Country, tara-a-bit!
You may also have experience in the following: : Health and Safety Consultant, Health and Safety Manager, H&S Manager, Health and Safety Officer, H&S Officer, H&S Consultant, Occupational Health & Safety, Risk Manager, Risk Management, NEBOSH, IOSH, etc
REF-212 581
Credible financial planning. Informed decision-making. Impacting the future.
Commercial Finance Analyst
£36,000-£45,000 (+ & study support)
Reports to: Retail Finance Manager
Department: Chief Operating Office
Contract: Permanent
Hours: Working hours
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
Closing date: 01 April 2024, 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Two competency-based interviews with an Excel exercise
Interview date: From the week commencing the 08 April 2024
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
We are looking for a part qualified Commercial Finance Analyst to join Cancer Research UK's Finance team to deliver insightful reporting and financial planning for our Retail & Trading teams.
Our growing network of 600+ stores, superstores, and distribution hubs raised £127m in 2022/23 towards our life-saving work, and we're investing significantly in the expansion of our new (e.g. eBay, ASOS Marketplace, and Depop) making this a diverse and exciting area. This means you will have the exciting (and fulfilling) opportunity to directly support the and cause-driven impact of a diverse and growing business area.
You will use your financial planning, modelling, and reporting experience to provide analysis and decision support to various initiatives and projects across Cancer Research UK, and support the forecasting, budgeting, and long-term planning for a large cost-centre base throughout the financial year. You'll also collaborate closely with the team's management accountant to ensure a joint approach to financial reporting/planning and analysis.
This is a great opportunity for a part-qualified Finance Analyst with multisite experience to gain exposure to budgeting, forecasting, and stakeholder relationships while being supported with your studies to become a qualified accountant. In this supportive working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement, or a talent you never knew you had.
What will I be doing?
- Producing the planning and reporting for our Retail & Trading teams (600+ cost centres). This will involve understanding variances, providing accurate insight into the financial performance of these business areas; and supporting the forecasting, budgeting, and long-term planning throughout the financial year.
- Providing analysis and information to support decisions, projects, and business cases with the support of both the Retail Finance Manager.
- Supporting the financial planning, forecasting, budgeting, long-term planning, and Finance Managers for your business areas.
- Building strong relationships and clearly communicating financial information with non-financial stakeholders across the Retail & Trading teams to enable the organisation to own and take responsibility for their plans.
- Analysing trends and performance to feed into forecasts and long-term financial planning.
- Producing and communicating analysis that turns data into insight to financial and non-financial audiences while understanding the 'so what' and questioning 'what's next?'
- Collaborating closely with the Management Accountant for your business area to ensure accounts are complete and correct, and analysing management information to find efficiencies and improvements.
What skills will I need?
To be considered for this role, you must have the right to work in the UK as we are not able to offer visa sponsorship for this role.
- Part-qualified Accountant (ACCA/ CIMA/ ICAEW or equivalent)
- Produced financial planning within a large, multisite organisation (100+ sites/ cost centres) that receives a high volume of daily transactions/ sales (this can be in a non-Retail industry such as hospitality).
- Experience in delivering financial planning, modelling, and reporting (including variance analysis, budgeting, and forecasting).
- Supported a budgeting and forecasting cycle throughout a full financial year.
- Built strong business partnering relationships with an ability to clearly analyse, present, and explain financial information and extract key issues with both financial and non-financial stakeholders.
- Can set and meet deadlines in a fast-paced environment while maintaining strong attention to detail and effectively managing expectations.
- IT Literate and comfortable manipulating data in Excel (e.g. v-lookups, index match and Pivot Tables)
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
For the full job description and more information about working with us please contact
Additional Information
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
HR/ People Officer - Volunteering (Hybrid)
Hybrid: 1-2 days at head office and LWT sites per week, remaining can be worked from home
Flexible working will be considered
We’re looking for a People Officer to help achieve our vision of London alive with nature, where everyone can experience and enjoy wildlife. Joining our People & Organisational Development team, you’ll initially have a strong focus on helping to shape and continuously improve our volunteering programme across our sites. This role will then have the opportunity to develop into a generalist HR/People role.
This role could suit someone with similar experience in a volunteering support/ coordinator role who is interested in developing a career in HR/People, or someone from an HR background within the charity sector.
Role & Responsibilities
Initially, your role will predominantly be focussed on improving and transforming volunteer management and experience at our organisation for the first 12 months. There will also be HR/People elements which long term, will expand further into more of a generalist role.
- Act as the supporting partner to our volunteer managers, guiding them through processes and best practice and providing regular training
- Support our volunteer managers with recruitment and onboarding of volunteers
- Support with the implementation of our new volunteer management system, and it’s ongoing administration
- Seek ways to improve our current volunteer programmes, ensuring volunteer managers are supported and volunteers have an excellent experience with us
- Support on the creation of a recognition programme
What’s in it for you?
Salary: £30,065
Tenure: Permanent, full time contract
- 25 days annual leave pro rata plus statutory holidays and Christmas closure
- Access to benefits platform including discounts on retail, dining and days out
- Salary sacrifice schemes including bike, gym membership and nursery
- Enhanced maternity, paternity and adoption pay
- Enhanced flexible working policy from your first day
- Enhanced sick pay from your first day
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- ‘Staff Day’ once a quarter
Our ideal Volunteering & HR Officer
- Experience in a similar role, or in an HR role within the charity sector with a good understanding of volunteering
- Good understanding of compliance, best practice and upholding organisational policies and procedures
- Experience delivering training sessions
- Ability to transition between long-term project planning and day-to-day delivery
- A strong understanding of EDI
(Please see job description for full person specification)
Closing Date: 1st April 2024 at 9am
Interviews to be held: Week commencing 8th April
Does this sound like you? We’d love to hear from you!
Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. We are committed to ensuring equal opportunities for all. Alongside our inclusive Talent policy which outlines are commitments including giving fair opportunities to ex-offenders, we also offer an enhanced flexible working policy which is available to you from your very first day.
Head of Youth Programmes (Hybrid)
We’re looking for a People Officer to help achieve our vision of London alive with nature, where everyone can experience and enjoy wildlife. Joining our People & Organisational Development team, you’ll initially have a strong focus on helping to shape and continuously improve our volunteering programme across our sites. This role will then have the opportunity to develop into a generalist HR/People role.
REF-212511
This is an exciting time to join Stoll in this new role in the Fundraising and Communications Team.
The role is full time and offered as hybrid working. It will support community fundraising activities including challenge and sponsored events, organising volunteer fundraising activities and working with local communities to raise funds for Stoll. The role also supports our communications functions at the organisation.
As part of the role you will;
- Be responsible for achieving agreed fundraising targets and the activity needed to achieve them.
- Be responsible for the cultivation and effective stewardship of both existing and new individual supporters, clubs and organisations.
- Work closely with the fundraising and communications on marketing collateral and using diverse forms of media to promote existing and new fundraising activity to maximise participation in community fundraising events.
- Ensure that all communications and marketing material aligns with brand standards
- Identify, research and develop new income generating opportunities within the community.
- Support and increase our partnerships with local businesses and organisations to involve them with all Community and Events fundraising opportunities and activities.
- Update the database with all income and other information.
This is a great opportunity for someone to learn more about working in a busy and exciting team. If you have knowledge of fundraising and communications and interested in supporting veterans with housing and support services, we want to hear from you.
Closing date for applications: Friday 29th March 2024
Interviews: W/C 08/04/2024
An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. This role will require the successful candidate to support an integrated and holistic approach to education, health and care, work under the direct supervision of an allocated teacher / senior specialist teaching assistant, support access to learning and provide general support to the teacher in the management of pupils in learning opportunities and to assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.
You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.
Role Requirements
STL1 – Provide support for Learning Activities set by Classteacher & Senior Specialist Teaching Assistant
- To support learning activities for individual, groups or whole classes of pupils, leading activities under the direction of the teacher or Senior Teaching Assistant supporting the teacher in their delivery of lessons.
- To demonstrate our School Ethos and Pupil Charter throughout the School day.
- Holistically integrate education, health and care needs.
- Evaluate and record procedures for learning activities.
- To know individual learning targets for each pupil in the group(s) and take specific action to enable individual pupil goals be achieved.
- To attend to the general care, maintenance and storage of classroom equipment.
STL 2 – Support Children’s Development
- Observe pupils, sharing observational findings, contribute to the implementation of activities to support development.
- Actively contribute towards record-keeping particularly in respect of pupil learning, therapeutic interventions, behaviour management, child protection and any other specific programme set up for individual pupils by the teacher / Senior Specialist Teaching Assistant / Therapist.
STL 3 – Help to keep Children Safe
- Undertake annual safeguarding training.
- Adhere to the school’s Safeguarding and Child Protection procedures and policies. Recording incidents pertaining to pupil safety, including for illness, accidents and incidents, accepting that Safeguarding is everyone’s responsibility and that ‘it could happen here’.
- Read relevant documentation / mandatory reads in relation to Keeping Children Safe In Education.
- Report any signs and indicators of possible abuse, being sensitive to the child/young person and circumstances, Identifying, report and record changes in behaviour and physical signs.
- Be aware of and follow plans, risk assessments and record keeping pertaining to individual pupils, including care plans, health care plans, feeding plans, moving and handling and behaviour management plans, actively engaging in relevant training and competencies offered to ensure that you are able to support in keeping all pupils in the class safe.
- Ensure safe transport for all pupils in the class for off site visits.
STL 4 – Contribute to Positive Relationships
- Interact with and respond positively and professionally, to pupils and adults, including colleagues, other professionals and parents/ carers at all times.
- Work collaboratively as part of a class and wider School and organisational team.
- Actively support change where it is required to improve the teaching, learning and meeting of our pupils needs.
STL 5 – Provide Effective Support for your Colleagues
- Work effectively as a team member, being aware of and providing support to colleagues when needed.
- Embrace training and competencies to ensure that all staff in a class team are able to support each other.
- Complete all ‘Universal level training’.
STL 6 / STL 39 – Support Literacy and Numeracy Activities, Communication and Interaction Needs
- Support the delivery of appropriate communication, language and literacy as well as the learning targets related to cognition to individuals, small groups and whole classes of pupils, providing accurate support and feedback to the teacher and pupils.
STL 7 / STL 8 – Support and use Information Communication Technology (ICT) for Teaching and Learning
- Prepare commonly used ICT for use in lessons and be aware of and be able to use hardware and software commonly used in the school.
- Be aware of individual pupil’s specific needs as assessed by teachers and therapists and apply relevant recommendations.
- Support the delivery of lessons including ICT to individuals, small groups and whole classes of pupils.
STL 9 – Observe and Report of Pupil Performance
- Against intended learning targets be able to observe and complete assessments with teaching support.
- Support the classteacher in providing evidence (observational notes, photographs, videos) presenting in the appropriate format to assist the evaluation of evidence relating to the pupils’ stage of development.
- Be able to clearly explain and answer questions / justify your evidence of pupil performance to the teacher.
- Observe school policies and procedures for confidentiality of information about pupils.
STL 10 – Support Children’s Play and Learning
- To promote and support age-appropriate play for pupils.
- To supervise and actively encourage play and leisure activities during playtimes taking an active role in the organisation of play, leisure and recreational activities.
STL 11 – Contribute to supporting Bilingual / Multilingual Pupils
- When applicable be aware of the first language of pupils and their parents.
STL 12 / STL 38 – Support a Child with Disabilities or Special Educational Needs and Their Families
- Be confident in each of the pupils needs in the classroom and the relevant strategies that are required to support them.
- See the pupil as a ‘whole’ and integrate their education, health and care needs throughout their day.
- Support pupils with communication and interaction, cognition and learning, behaviour, emotional and social development needs and pupils sensory and/or physical needs.
STL 13 – Contribute to Moving and Handling Individuals
- Follow agreed Moving and Handling plans as prescribed by therapists undertaking relevant training and competencies prior to do any of the below:
- Carry out moves and changes of position taking account of the individual’s needs, preferences and their advice on the most appropriate methods and equipment.
- Use moving and handling methods appropriate to the individual’s condition, your personal handling limits and the equipment available.
- Move and change individual’s positions in ways which minimise pain, discomfort and friction and maximise the individual’s independence, self-respect and dignity.
- Observe, record and immediately report any significant changes in the individual’s condition when you are moving them.
- Record details of methods of moving and handling which the individual finds acceptable according to legal and organisational requirements.
- Undertake therapeutic programmes that have been developed by physio and occupational therapists.
STL 14 – Support Individuals during Therapy Sessions
- Receive relevant training from therapists and then implement training and competencies throughout the pupils’ day.
- Be able to articulate the purpose of programmes and ensure their delivery in an integrated way.
- Work with individuals to identify the effectiveness of the therapy sessions on their health and social well-being.
- Check observations with appropriate people and against agreed outcomes.
- Identify any issues or problems in relation to the therapy sessions and work with individuals, key people and others to identify and agree changes to the therapy sessions.
- Record and report on therapy sessions within confidentiality agreements and according to legal and organisational requirements.
STL 16 – Provide Displays
- To produce and maintain displays in accordance with the school’s Display Policy.
- To ensure that Information Governance and Confidentiality is applied to any information that you are privy to.
STL 19 / STL 37 / STL 41 – Promote Positive Behaviour
- Highlight and praise positive aspects of pupils’ behaviour appropriate to the individual.
- Recognise patterns and triggers which may lead to inappropriate behavioural responses and take appropriate action to pre-empt problems.
- Encourage the team to support pupils consistently and regularly review their own behaviours to model intended outcomes.
- Provide feedback to relevant people on progress made by any pupils with a behaviour support plan in line with the school’s Behaviour Policy.
- Implement individual pupil behaviour management programmes if required.
STL 31 – Prepare and Maintain the Learning Environment
- Prepare the learning environment to meet the needs of individual pupils.
- Support the teacher in the preparation of resources needed for lessons by gathering and appropriately positioning them for access.
- To ensure that pupils are in the right place at the right time in the right clothing with the appropriate equipment in the correct position.
STL 40 – Support Pupils with Cognition and Learning Needs
- Implement agreed strategies to support pupils with cognition and learning difficulties to learn.
- Sequence and structure learning environment and experiences ensuring adequate time.
- Consistently apply visual, auditory, object and tactile cues.
- Provide an appropriate level of assistance to enable the pupil to experience a sense of achievement, maintain self-esteem and self-confidence and encourage self-help skills.
- Listen carefully to the pupil and positively encourage him/her to communicate his/her needs and ideas.
STL 42 – Support Pupils with Sensory and/or Physical Needs
- Obtain accurate and up-to-date information about: a the nature and level of the pupil’s sensory and/or physical needs and apply to the pupil’s learning needs, planned learning tasks and activities.
- With support adapt the layout of the learning environment and the equipment used to enable the pupil with sensory and/or physical needs to access and maximise learning opportunities.
- Encourage the pupil to actively participate in learning tasks and activities consistent with his/her developmental level, physical abilities and any medical conditions.
- Ensure that any specialist equipment is used appropriately to maintain the pupil’s comfort and maximise his/her participation in learning tasks and activities.
- Give appropriate assistance to enable the pupil to experience a sense of achievement and encourage independence.
- Positively reinforce the pupil’s efforts to participate in learning tasks and activities.
STL 43 – Assist in the Administration of Medication
- Apply standard precautions for infection control and other relevant health and safety measures.
- Report any discrepancies or omissions you might find to the person in control of the administration and to relevant staff as appropriate.
- Be aware of School procedures.
- Contribute to administering and record keeping of medication to individuals in the appropriate manner, using the correct techniques according to the care plan if signed off as competent in doing so.
- Ensure the security of medications throughout the process and ensure all medication is stored in the correct safe place when administration is complete.
STL 4 – Meet their Personal Support Needs
- Attend to pupils’ personal care needs as and when necessary ensuring care and dignity at all times.
- Assist with the organisation of refreshments and mealtimes, feeding individual pupils where necessary including feeding by gastric tube after receiving the necessary training.
- Support pupils in the water and assist with swimming and or hydrotherapy programmes.
PDR – Take part in School Staff Development Procedures
- Take part in a performance management programme and work towards specific pupil progress and professional development targets.
- Take part in a staff induction programme, and pursue other training opportunities as agreed with the line manager.
- Take part in staff development days, class team meetings, departmental meetings, whole staff meetings and other occasional meetings held in usual working hours.
- To support students and volunteers who work within the classroom from time to time.
- The roles and responsibilities in this job description can be reviewed at any time in order to better meet the needs of pupils.
- All of our Support Assistants will be expected to work with a range of pupils in their class and maybe requested to work with others across the School.
The right candidate will have experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Salary: £15,593 per annum + £450 Home Working Allowance per annum
Hours - 21 Hours per week - 3 days
Contract:- Permanent Role
Location: Home-based in the North-East, able to travel throughout the region to visit and offer support to children and families in Teesside, Darlington, County Durham, Sunderland, Tyneside and Northumberland.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work-life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest in unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma-informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the role will include:
- Being an accessible point of contact for the children living with our carers and to our young people, keeping them up to date with the facilities and opportunities available with TACT
- Providing support to children with emotional welfare and mental health needs
- Supporting interventions and activities to ensure stable placement arrangements
- Being able to transport children and young people to events, appointments and meetings (mileage reimbursed)
- Organising and participating in virtual and face-to-face events and occasional residential meet-ups
- Managing all paperwork associated with events and activities
- Willingness to work flexibly, according to deadlines and needs of our families which may include some after-school, evening and weekend work
- Undertaking trauma-informed direct work with children and young people
The successful candidate must also be willing and able to travel to the Yorkshire area quarterly for face-to-face team meetings, training, and wellbeing events with the potential for occasional travel to other areas around the UK to facilitate children's residential stays.
The TACT Yorkshire and North East team are also currently recruiting for a part-time (14 hours per week) Family Finder position, which is advertised separately. We would welcome applications from candidates who feel able to meet the requirements of both posts and would be interested in full-time employment (35 hours per week) with a combined role comprising both posts.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Perkbox – retail discount scheme.
- Stakeholder pension scheme (salary sacrifice).
- Fantastic learning and development opportunities.
- Employee Assistance Programme (including CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
- TACT is a home based workforce. We recognise the benefits that flexible home working creates for both the employer and the employee.
As a remote working organisation, we are committed to working with our staff to enable consistent inclusion and engagement across the organisation to ensure the optimum standards of service for our carers and children.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Friday, 26th April 2024
Interview Date: Thursday 9th May 2024 (via teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
One in 20 adults in the UK has never learnt to read at all, but it is never too late to learn. Read Easy UK is a volunteer organisation that delivers one-to-one reading coaching to adults aged from 18-88 through a network of affiliated, locally run volunteer groups.
With its free, flexible, confidential approach, Read Easy encourages many people who are too embarrassed to join a class to come forward for one-to-one support. Each new reader is provided with their own personal Reading Coach, so that they can learn in private and at their own pace. Learning to read transforms their lives in many other ways as well, including enabling them to support their children’s and grandchildren’s reading, and so transfers the benefits to the next generation.
There are currently 76 affiliated Read Easy groups across England, together involving more than a thousand volunteers. Read Easy UK is the registered charity and umbrella organisation, based in north Gloucestershire, which supports this network of volunteer groups.
As our South West Regional Adviser, you would be providing high quality support to our 14 volunteer groups across Gloucestershire, Wiltshire, Avon, Somerset, Dorset, Devon and Cornwall. Your support will ensure that they provide the same for their volunteers and Readers. From meeting with Team Leaders to provide one to one support to delivering refresher training for small groups of volunteers this is a dynamic and rewarding role.
You will need to have experience of working with volunteers; strong people management and interpersonal skills; excellent communication skills; and the confidence to run meetings and deliver presentations.
This is a part-time role for 15 hours per week. Please note that this role is home-based, requires flexibility and involves regular travel within the region and occasional evening and weekend working. The successful candidate will have been employed to work with volunteers for at least two years.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for enthusiastic and positive individual to join our team at PSAD. The PSAD café is the heart of our school where we pride ourselves on our creativity, diversity, and community. This is an exciting opportunity to join Putney School of Art & Design at Enable Leisure & Culture. To find out more about the school please see our website.
Our values are reflected in our broad range of lovingly made home cooked vegetarian dishes, freshly prepared and served each day. An integral service highly valued by our loyal customer base, a mixture of local artists and those new to the creative sector.
Day to day includes preparation of cafe food and serving customers efficiently with food and drink orders, taking payments, cleaning the café areas, inside and outside and ensure they are safe and hygienic at all times, and more.
About you
- You have previous experience of working in the food and beverage industry or the catering sector
- You are reliable and self-sufficient with an ability to prioritise your work and use your initiative to undertake a variety of tasks
- You are a clear communicator who prides themselves on providing excellent customer service with the ability to build a great relationships
About Us
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people's lives.
Enable are committed to ensuring the wellbeing and safety of all the children and staff, and as such any successful application will be subject to an enhanced check by the Disclosure and Barring Service (DBS)
Reports to: Facilities Manager
Based: Putney School of Art & Design, SW15 2QL
Salary: £14,019.75 per year (FTE: £24,924)
Contract: Permanent, Part-Time
DBS: Enhanced
Hours: 22.5 hours per week
(Thurs, Fri, Sat during term time and Thurs, Fri in Half Terms and Summer School)
Benefits
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
- Free Gym Membership
This role will require the successful candidate to provide a high quality, evidence-based Psychology service, which promotes the safety, emotional well-being and mental health of children and young people accessing neurorehabilitation and those on a step-down pathway.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
You will provide high quality, evidence based Psychological assessments and interventions to children and young people with acquired brain injuries and neurodisabilities.
Our service delivery aims to promote outcome focussed interventions, safe care for children and young people and psychological adjustment in the context of highly emotional circumstances. You will provide clinical leadership to Psychology trainees, ensuring accountability and effective communication with other teams, creating a cohesive and collaborative multidisciplinary therapy team.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.