Service delivery manager jobs in london

Position: Head of Volunteering
Type: Full-time (35 hours a week), permanent 
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits  
Salary Band and Job Family: Band 4

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey. 

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.  

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Head of Volunteering is a key leadership role in our Services and Support directorate, as part of our Services Development function.

We rely heavily on our volunteers to support our mission and improve the lives of people affected by MS. Our volunteers who generously donate their time are critical to our success. 

Our volunteers play an important role in: 

• fundraising events 
• delivering resources to people affected by MS 
• advocating for MS research and policy 
• providing care and support to the MS community 

Our Head of Volunteering will be: 

• leading on the development and implementation of the organisation's volunteering strategy
• growing organisational capacity and capability in volunteering, maximising the unique contribution volunteering can make to support the MS Society's strategic aims. 
• leading a team who will support our volunteer journey, volunteer experience and volunteering systems, developing a high-performing and motivated culture within teams. 
• ensuring volunteer-related policies, products and procedures are aligned with sector best practice and opportunities are increased to support the engagement and retention of volunteers, leading to an increase in flexible volunteering roles and volunteers. 
• seeking new opportunities to grow and develop volunteer capacity, engagement and impact. 

We’re looking for: 

• extensive experience of development and successful implementation of a volunteering strategy or plan 
• a proven track record of operating at a senior level within a volunteering function or organisation, engaging significant numbers of volunteers. 
• significant experience in developing and implementing volunteer journeys, policies and processes focussed on improving the volunteer experience. 
• substantial experience of successfully leading and managing a large and geographically dispersed teams of staff and volunteers, embedding change and fostering a high performing culture. 

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Location: You can be based near one of the following office locations - Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Ideal start date: Flexible, as agreed with candidate 

Annual leave: 36/37 days (England & Wales and Scotland respectively - includes bank and public holidays and three days to be taken between Christmas and New Year) plus up to 3 days additional annual leave increasing with length of service.

We also offer a Holiday Buyback scheme where you can purchase up to 1 working week additional annual leave per year

Other benefits: 

• Cycle to Work Scheme
• Employer pension contributions of 5%, plus salary sacrifice contribution the equivalent of Employer National Insurance
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time

The Opportunity 

As our Senior Evaluation Coordinator you’ll drive forward how we measure and share our organisation’s impact.

You’ll own our monitoring and evaluation framework and use this to design smart and robust ways to measure how our work creates change.

You’ll lead our annual data collection processes and cycles, collaborating with other teams to collect and share key outcomes data, both internally and externally.

From crafting data methodologies to generating insightful reporting for stakeholders, this role is ideal for someone who loves delving into data, analysing and communicating trends and working with others to make a difference. 

1. Designing how we measure our impact

• Shape evaluation questions and themes to explore, design the methodology, and consider data required to conduct robust analysis  

2. Evaluating our interventions

• Manage the yearly impact evaluation to further the organisation’s understanding of its effect across our three interventions:  
  •  on students’ outcomes, including student university destinations and longer-term graduate outcomes  
  •  on the outcomes of our employer influencing work, including the impact of the Social Mobility Employer Index  
  •  on the outcomes of our campaigns work  

3. Data collection and performance management​

• Develop and manage data analysis and visualisation tools and processes, such as PowerBI, to present monitoring data  

4. Reporting and sharing our impact

• Consolidate analysis findings, and present them to various audiences to enable conversations around the development of our work  

See attached job description for more detail on the key responsibilities in the role

Person Specification/Skills

Monitoring & Evaluation

• How to run an evaluation project, and manage it throughout the full project life cycle, i.e. planning, data collection, analysis, and dissemination  
• How to create and implement plans and/or processes, including administrative systems and robust evaluation processes 

Systems

• How to use databases, data visualisation tools and CRMs, underpinned by strong IT skills and the ability to learn and build capability 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Sunday 23rd November: 

1. A cover letter outlining your suitability and motivation for the role (no more than 500 words)
2. Give an example of when you have evaluated the impact of a programme, intervention or project, the steps you took and skills you used (no more than 800 words) 

Please note that generic applications and CV’s will not be considered.

Contract: 2 year fixed contract

Hours: full-time

Location: This is a hybrid position, with an average minimum of 2-3 days based in our London office, working remotely from your home, and occasional around Britain. You should live within commuting distance of our London Office.

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2-3 days in the office, and the remaining days remote.

About the Role

Are you an experienced project manager passionate about social justice and global mission?

The Methodist Church in Britain is looking for a Justice and Global Projects Officer to deliver impactful initiatives in the key areas of social justice, organising, reparative justice and global relations.

This is a role for someone who thrives on purpose-driven work and wants to make a tangible difference.

This role sits within the Justice team, working collaboratively with the Global Relationships Team and others. You will also be a part of the wider Mission Team, playing a key role in implementing our strategy in response to Our Calling and the Methodist Way of Life.

In this post, you will focus on the following priorities:

• The managements and delivery of projects as part of the Justice and Global Relationships Teams
• Facilitating effective consultation and collaborative working groups

• Conducting research and producing reports to inform senior decision-making
• Coordinating events that inspire and mobilise communities

About You

The ideal candidate will need the following:

• Experience in project management and delivery
• Ability to problem solve, working both independently and collaboratively when required
• Excellent time and self-management
• A collaborative and inclusive approach to working with others

• Ability to communicate complex ideas with clarity and to engage diverse audiences with sensitivity

Should you wish to discuss this role informally, please contact: Rachel Lampard after 10 November  or Rebecca Boardman (contact details available on the jobs page of our website).

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We are a Disability Confident employer and welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please email the Human Resources team (contact details available on our website).

Closing Date: 24 November 2025

Interview Date: 8 December 2025 (in London)

Closing date: 17th November 2025

Ref 7142

We're looking for an individual with extensive data strategy and leadership experience to join us as our Head of Data and Analysis here at Save the Children UK. This is an exciting opportunity to lead a high-performing team and embed a data-driven, supporter-centric culture that drives income growth, supporter engagement and impact as we enter a period of transformation.

Note: This role is a 12-month maternity cover contract.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Data and Analysis, you will play a vital role in transforming how data and insights drive strategic decisions across our Public Impact division. You'll lead the development and delivery of a forward-looking data strategy, enabling agile, insight-led campaign planning and supporter engagement. You'll also play a key role in leading the team through technological and cultural change, championing collaboration and capability-building across multidisciplinary teams.

Joining our Public Impact Division and reporting to the Director of Public Income & Engagement, you’ll be leading Data and Analysis teams who are passionate about harnessing the power of data to deepen supporter engagement, increase income, and deliver relevant, impactful experiences. 

In this role you will:

• Lead and implement a transformational data strategy that elevates the role of insight across marketing, engagement, and fundraising activities.

• Support and lead teams through change, fostering a culture of innovation, collaboration, and continuous learning.

• Inspire and manage a high-performing team of data professionals, embedding a shared vision and delivering measurable outcomes.

• Collaborate across digital, technology, and marketing functions to unlock the power of data and supporter insight.

• Translate complex data analysis into clear, actionable insights that drive commercial impact and strategic decision-making.

• Champion robust data governance, quality standards, and safeguarding practices to ensure effective and ethical data use.

About you

With a proven track record of successfully guiding teams through transformation, you'll have a strong background in data strategy and leadership with a passion for unlocking the power of data to drive income and engagement.

You'll have: 

• A strong track record of leadership in data, insight, and analytics roles within complex or matrixed organisations.

• Experience successfully leading teams and departments through transformation or change programmes.

• A deep understanding of data strategy, marketing technology ecosystems, supporter lifecycle engagement, and performance measurement.

• Strong understanding of analytics methodologies and approaches, including digital analytics.

• Excellent communication and influencing skills, with the ability to translate complex ideas into actionable insight for diverse audiences and to drive cultural change. 

• A collaborative, agile mindset with a passion for continuous improvement and innovation.

• A passion for using data to advance social impact, and a commitment to upholding the highest standards in safeguarding and ethical data use and to Save the Children's vision, mission, and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Content & Copywriting Officer will involve developing engaging content for our social media channels, website blogs, and news section, as well as collaborating with the Search Engine Optimisation Officer to optimise copy for improved visibility and reach. You will play an important part in telling Muslim Aid’s story, inspiring our supporters, and helping to drive donations through impactful and well-crafted messaging.

About the Role:

1. Develop compelling, engaging, and audience-focused content for social media platforms, blogs, news updates, and campaigns.
2. Collaborate with the SEO Officer on the production of keyword-optimised copy for landing pages, appeals and campaign content.
3. Develop storytelling pieces that highlight Muslim Aid’s projects, beneficiaries, and impact.
4. Review written content for accuracy, consistency and alignment with Muslim Aid’s tone of voice and brand guidelines.
5. Collaborate with the programmes, fundraising and communications teams to deliver content that supports appeals and organisational goals.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role

To be successful in this role, you will need:

1. Proven experience in content writing, copywriting, or digital communications.
2. Excellent writing, editing, and proofreading skills with attention to detail.
3. Experience writing for social media, websites, and blogs.
4. Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
5. Strong research skills and ability to generate creative, compelling content ideas.

Why you should apply:

Join Muslim Aid as a Content & Copywriting Officer and use your creativity to tell stories that inspire change. You’ll craft impactful, optimised content that connects supporters to our mission and drives donations. If you’re passionate about storytelling and making a difference, apply now to help shape Muslim Aid’s voice and impact.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work. 

Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible.

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

About the role ofHead of Principal Donors

As Head of Principal Donors, you will lead and manage the Foundation’s philanthropy programme, working closely with our senior leadership team and our founder to personally cultivate and steward the Foundation’s principal donors. This includes overseeing our recently formed Accelerate Circle – a select group of visionary philanthropists who help drive the Foundation’s fundraising through their networks.

In this role you will:

• Develop and deliver the Foundation’s philanthropy strategy, playing an active
  leadership role in the successful delivery of income growth from UHNWI and
  HNWIs
• Develop the Accelerate Circle of patrons and deliver a solicitation strategy to
  expand membership and grow our community of donors and supporters
• Provide exceptional stewardship to existing donors and cultivate new donors
• Work closely with our founder and their office to design, plan and deliver highROI engagement such as income-generating dinners or paid speeches
• With the Director Fundraising and Communications, develop annual plans and
  budgets, along with longer term forecasts for income from individuals
• Work proactively with our Communications and Programmes teams to identify
  and create funded or high-return opportunities to gain visibility in key markets
• Support staff to deliver and, where appropriate, lead on fundraising and
  cultivation events and donor trips
• In consultation with the Director, lead on financial reporting for philanthropy
  income, advising on risks and opportunities, producing regular reports of
  income against plans and forecasts, and monitoring day to day income tracking

Our ideal candidate is: 

• Experienced in cultivating and stewarding high-net-worth individual donors – with a proven track record of securing six or seven figure donations
• Capable of developing and delivering a successful philanthropy strategy
• Comfortable and experienced working with high profile individuals and senior volunteers including managing development boards, giving circles or other forms of peer-to-peer fundraising approaches
• Excellent at managing relationships and able to successfully influence people at all levels with clear and persuasive communication

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

The role supports the Individual Giving team by leading the day-to-day delivery of legacy stewardship, supporter journeys, and mid-level donor care. By strengthening supporter relationships, it enables the Individual Giving Manager to concentrate on acquisition and retention campaigns. 

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Maintain and improve departmental filing systems to achieve maximum efficiency.
2. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
5. Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
6. Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

To be successful in this role, you will need:

1. Experience of organising and coordinating meetings and events.
2. Proven office administrative experience.
3. Proven experience supporting senior leaders.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.

Why you should apply:

Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
•  Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible

Are you ready for something new?

Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you’ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place.

In this rewarding role, you’ll be the single point of contact for adult patients preparing for discharge from the hospital. You’ll work closely with the Adult Social Care team, health professionals, hospital practitioners, and community services to:

• Identify needs and barriers to safe discharge
• Achieve safe and timely patient discharge
• Coordinate outpatient appointments and follow-up services
• Provide clear, compassionate advice and support to patients and their families
• Ensure patients understand their discharge plan every step of the way.

You’ll meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home. This could include ensuring that medication is arranged from the hospital pharmacy, someone is at home to greet them, food and heating are available, and the condition of the home is safe to return to. You may be required to liaise with Adult Social Care and other home providers to coordinate home support. You’ll follow up on calls or visits to ensure the patient is managing well at home. By providing the proper support, patients can be discharged sooner, and the risk of readmission is significantly reduced. 

We’re seeking someone who:

• Has experience working with vulnerable adults in social care, healthcare, or the community/voluntary sector
• Communicates with empathy and confidence across different teams at different levels, and with patients
• Is highly organised, with excellent time management skills
• Has awareness and respect for cultural differences
• (Bonus) Experience working in a hospital or clinical setting.

The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.

Apply now and be part of something meaningful.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please submit your CV along with a brief covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good. Welcoming over 100,000 visitors annually, our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, through worship or our volunteer service. The core task of Guildford Cathedral is worship. Daily and Sunday choral services are the backbone of our work. The Cathedral is led by the Dean with the Cathedral Chapter which is akin to a Board of Directors and charity trustees.

We are now seeking an Events Virger to join our team and play a vital role in supporting the Cathedral’s worship and events programme. 

The Role

As Events Virger, you’ll be instrumental in ensuring the smooth running of services and events. Your responsibilities will include:

• Preparing and resetting the Cathedral for services, concerts, and special events. Assist with the setting up and removal of all content and furnishings requested for this activity.
• Opening and closing the Cathedral on a rota basis.
• Ensure the efficient cleaning of the Cathedral with effective use of time and materials and without the need for supervision (the team of Virgers are responsible for all the Cathedral cleaning).
• To be on duty, in accordance with the rota, on Sundays, Festival Days and other occasions, in addition to other routine duties.
• Maintain vestments, altar furnishings and vessels and prepare them for all Services.
• Operating sound and lighting systems as needed.
• Support and assist Chaplains, Guides and other volunteers as required.
• Safeguarding donations and collections.

What We’re Looking For

We’re looking for someone who brings:

• GCSE-level education and previous experience as a Virger.
• A sense of the value of well-ordered worship and its contribution to the Cathedral’s wider ministry and outreach.
• Strong communications interpersonal skills.
• IT competence and administrative skills.
• Flexibility, reliability, and the ability to work independently and under pressure.
• Physical fitness to handle lifting and moving tasks.
• A team player, holding the personal qualities necessary to work well with the other members of the Cathedral team, both paid and volunteer.
• A communicant member of the Church of England.
• Willingness to undertake training, including First Aid at Work.

Desirable:​

• Experience of the coordination and delivery of events.

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional/Country team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK, NI and Iberia.  Please stipulate which role you are applying for (North of England or Nationwide).

 In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to either Regional/Country Lead within the Delivery & Partnerships team or the Associate Director of Business Development (depending on the scope of your role). 

• We will conduct selection in the w/c Nov 17th – with a multi-stage process taking place that week

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

The Early Intervention Coordinator is a key role within the School Based Needs Service, working as part of the borough and district-based community teams, comprised of NHS staff and third sector workforce under the umbrella of The Surrey Wellbeing Partnership. This team will build support around schools offering a wide menu of services across a cluster of schools based on borough/district boundaries.

The role of the EIC is to deliver and support children and young people through one- to- one direct work, small group sessions and signposting to specialist services. These interventions will be delivered across a network of secondary schools in the Runnymede, Surrey Heath and Waverley areas.

Responsibilities 

1. Design, deliver and review evidence-based interventions for children and young people which aim to improve mental health and well-being and build on existing strengths

• Assess the needs and strengths of the referred young person and help them identify individual goals to achieve desired change (Goal Based Outcome Assessments).

• Manage own caseload of children and young people facing a wide range of issues, in both one to one and group settings, to address emerging needs and help build resilience, develop coping strategies and improve their mental health & wellbeing.

• Provide advice, guidance and signposting to young people and their families, that will connect them to resources that will support young people’s wellbeing.

• To operate at all times from an inclusive values base, which recognises and respects diversity and ensures all work is sensitive to a range of ethnic, cultural and religious groups, is gender sensitive and anti-discriminatory.

2. Develop and maintain relationships with key school staff in secondary schools and Schools Based Needs Team

• Work in close partnership and collaboratively with pastoral staff in school, Surrey Wellbeing Partners, Surrey and Borders NHS Partnership, Surrey Children’s Services, local Mental Health Support Teams and other community-based services to provide the most effective service for children, young people and families.

• Ensure that children and young people with more intensive support needs are put in touch with relevant Intensive Intervention services (whilst continuing to provide support until the intensive support is in place).

3. Impact, Monitoring Evaluation and Reporting

• Accurately record individual engagement and evidence of change using appropriate outcomes data to ensure support programmes can be accurately monitored and evaluated. 

• To collect and share case studies that demonstrate good practice and the impact of interventions on outcomes for children and young people.

• Work with colleagues and line manager to ensure that your work is aligned to organisational strategy, key objectives and annual plans and budgets.

4. Personal Development/Other Duties 

• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon

• Work within Eikon’s internal policies, safeguarding, health and safety, and data protection regulations

• Work as part of a team to lead and inspire collaboration across Eikon

• Attend training as discussed and agreed between yourself and line manager

• Attend team meetings and engage in 1:1 supervision

• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

• Be responsible for equipment/resources linked to service delivery

• Work across multiple geographical locations