Support work jobs

About Us- Buxton Civic Association (BCA) is a dynamic environmental and heritage charity, working to preserve and enhance the unique built and natural environment of Buxton. We are the proud custodians of over 160 acres of woodlands, including Buxton Country Park and Grin Low, and the operators of Poole’s Cavern, Buxton’s most visited attraction. With a rich heritage and an ambitious vision, we’re driving forward conservation, sustainability, and public engagement.

In 2024, Buxton was named one of the best places to live in the UK. Now’s your chance to work at the heart of this vibrant town and help shape its future.

About the Role - Reporting directly to the Chief Executive, the Head of Finance & Governance will:

• Lead all aspects of financial management, reporting, budgeting, and forecasting
• Support strategic planning and organisational development
• Strengthen governance, compliance, and risk management systems
• Provide leadership and support to key managers and teams
• Help develop sustainable income generation and business planning
• Deputise for the Chief Executive when required

This role will initially line manage:

• Finance Team (2 staff / 1 FTE)
• Fundraising Manager (0.4 FTE)
• Marketing & Membership Manager (1 FTE)

You may also supervise volunteers and represent the organisation externally at meetings and events.

What We’re Looking For

Essential experience & skills

• Significant senior-level finance and operational management experience
• Strong understanding of charity accounting and governance
• Experience managing budgets, forecasting, and financial controls
• Proven line management and leadership skills
• Excellent written and verbal communication abilities
• Ability to work strategically while delivering practical operational results
• Confidence working with Trustees and stakeholders
• Strong organisational skills and attention to detail
• A collaborative, resilient, and proactive approach

To Apply

Please send a covering letter and CV . Further application details can be found in the recruitmen packt which is displayed under the recruitment section of our website . Please ensure you also complete and return our Equality Monitoring Form with your application.

The closing date for applications is 12pm, Tuesday 14th July 2026. If you would like to arrange an informal conversation to discuss the role, please contact Dave Green, CEO.

About us

The Lucy Faithfull Foundation is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

About the role and you

This is a strategic and hands-on role in our fast-paced, collaborative communications and advocacy team. You’ll lead the charity’s digital presence, overseeing our websites, paid media, and digital projects, to ensure they drive reach, engagement, and measurable impact.

You’ll manage relationships with external developers and agencies, lead on the digital strategy and performance, and support colleagues across the organisation to improve our digital presence.

This role is central to delivering our mission to prevent child sexual abuse.

You’ll be energetic, proactive and innovative, with a strong track record in managing websites and be confident in gathering and using data and analytics to evaluate and improve performance.

You’ll also be comfortable working across multiple projects and with a range of stakeholders - from internal teams to external agencies.

Here are some of the skills and experience we’re looking for:

• Experience managing websites.

• Strong understanding of SEO, UX and accessibility principles.

• Confident using analytics platforms to report performance and influence decisions.

• Excellent project management and communication skills.

• Comfortable working on sensitive topics.

• Experience in content design and optimising user journeys.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline - please download the job pack for more information.

An application form and equal opportunities form are included in the job pack. We look forward to receiving your completed documents by 8th July 2026 at 9:00am. Please download the job pack for more information on how to apply.

Please avoid using AI-generated responses as these will automatically be discarded – we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting.

Stage 1 interviews are being held on 27th and 28th July 2026 via Microsoft Teams and Stage 2 interviews being held on 12th August 2026 in person.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#website #digtial #manager #engagement #reach #impact # paidmedia #digitalprojects #projects

Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.

Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life. 

Job title: IT Project Manager

Salary: £48,000

Location: Putney, London/Hybrid (minimum 2-3 days on site per week)

Contract: Permanent, full time

Closing date: 5th July 2026

To apply for the role, you will need to submit your CV and also a cover letter supporting your application.

We’re looking for an IT Projects Manager to join a small, busy IT team at the UK’s leading specialist centre for complex neuro-disability. The work matters. The projects you deliver help our clinical, operational and corporate teams give better care to the people who depend on us.

You’ll own a varied portfolio of IT projects from start to finish: planning, budgets, suppliers, risk, governance and delivery. We want a project manager who can work both in the detail of a project plan one day, and shaping the bigger picture with senior leadership the next. This is a central role in a small technology team, so your judgement and the relationships you build will really count.

What you’ll bring

• A track record of delivering IT projects to time, cost and quality in a complex organisation
• Strong people skills, so you can talk to clinicians, senior leaders and suppliers and be understood by all of them
• A practical, problem-solving approach to risk, change and competing priorities
• A good understanding of IT infrastructure, software delivery and system implementations
• Useful extras: a PM qualification (APM PMQ, PMP or similar) and experience in healthcare, charity or not-for-profit settings

A note on AI, and how we recruit

We expect our IT Projects Manager to use AI well, and we’d like to hear how you’d do it. In your own words, tell us where AI genuinely helps you work better: planning, tracking, reporting, managing risk. Real examples, please.

What we don’t want is a cover letter written by AI. We won’t use AI to screen applications. Every submission is read by a real person on our team, so it is worth taking the time to write a proper cover letter about your real skills, experience and the way you work.

We want to hear from you, in your own voice. If you want to make a difference, work alongside good people, and help drive change in a specialist care setting, we’d like to hear from you.

Why the Royal Hospital for Neuro-disability is a great place to work:

• Generous Annual Leave entitlement

• Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing 

• Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)!

• Draw down a percentage of your monthly wages a few weeks early to help with unexpected costs.

• Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union.

• Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.

• Free on-site parking (rare in London!)

• More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.

Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to offer sponsorship to applicants currently.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team

The RHN recognise the importance in addressing environmental sustainability and we strive to contribute to reducing our carbon footprint.

We are proud to be Disability Confident Employer and we are committed to building a diverse and inclusive workplace. We encourage applications from disabled people and will make reasonable adjustments to support you through the recruitment process and in the workplace.

We reserve the right to close this advert earlier than the advertised closing date if a sufficient response is received.

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Mission Aviation Fellowship (MAF) is seeking a detail-oriented and insight-driven Prospect Research and Data Executive to deliver high-quality research and analysis that strengthens our fundraising, partnership development and strategic supporter engagement.

This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities, strengthen relationships and support work that brings practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

Location: Folkestone, Kent or Cranfield, Bedfordshire (with hybrid working and consideration for fully remote working)

Rewards: Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, part-time (22.5 hours per week across three days)

The Role

As a Prospect Research and Data Executive, you will deliver insight-led research and analysis to strengthen fundraising and partnership development activity.

You will undertake detailed prospect research, due diligence and network mapping to identify opportunities, analyse relationships and provide clear evidence-based recommendations to support strategic engagement with prospective and existing supporters.

Working closely with Partnership Managers and stakeholders across the organisation, you will help promote informed decision making and support effective relationship building through accurate, ethical and accessible research.

You will also support the development and maintenance of prospect pipelines, ensuring research activity complies with GDPR, fundraising regulations and organisational policies.

Additionally, you will:

- Support Philanthropy, Trusts and Corporate Partnership teams with pipeline development
- Maintain accurate and compliant supporter database records
- Manage research subscriptions, tools and supplier relationships
- Monitor sector developments, legislation and fundraising best practice

About You

To join us as our Prospect Research and Data Executive, you will need:

- Evidence of quality written work
- Evidence of data skills, including knowledge of UK data protection legislation and GDPR
- Cultural awareness and the ability to interact successfully on a cross-cultural basis
- Meticulous attention to detail, with highly developed analytical skills and experience of report writing 
- A degree or equivalent qualification

About Us

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.

We believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.

The Benefits

- Competitive salary
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata)
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme

You’ll have the chance to help strengthen fundraising and partnership development by uncovering the insight that supports informed, strategic engagement with those who can help sustain life-changing work in some of the world’s most remote communities.

What’s more, with part-time hours, hybrid working and the potential for fully remote working, you’ll be able to combine flexibility with the opportunity to support an organisation whose flights are a lifeline, not a luxury.

Christian Values, Beliefs and Ethos:

As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.

Other organisations may call this role Prospect Research Executive, Prospect Research Analyst, Fundraising Research Executive, Prospect Development Executive, Research and Data Executive, Fundraising Data Executive, Donor Research Executive, or Philanthropy Research Executive.

The closing date for this role is 21st June 2026.
Interviews will be held from 22nd June 2026.

The Role

What we're looking for

Essential criteria:

• Excellent project management, communication, presentation skills, report writing and drafting skills
• High level of initiative, problem solving and decision-making skills
• Excellent organisation skills and attention to detail
• Excellent ability to build, develop and maintain working relationships with other team members and with senior internal and external stakeholders
• Excellent analytical, computer and database skills

Please see the job description for more details.

What's in it for you

Rolling Recruitment – Please Read

This role is being recruited on a rolling basis. Applications will be reviewed as they are received, and interviews will be scheduled on an ongoing basis.​
Early applications are strongly encouraged, as the vacancy may close before the advertised closing date if a high volume of applications is received or once a suitable candidate has been appointed.

About the role

This role sits within Women and Girls Network’s CJS Team and provides rapid, short-term advocacy and support to survivors, in London, who have experienced sexual violence and are engaging with, or considering engaging with, the criminal justice system.

You will deliver brief, trauma-informed and survivor-centred support to people who are unable to access an ISVA locally or who are waiting for support through the London Survivors Gateway. Working across the Gateway partnership - including Rape Crisis Centres, Galop, Survivors UK, Respond, and the Havens - you will help ensure survivors receive timely, independent information and advocacy at a critical point.

As this is a pilot role, you will also play a key part in shaping and developing this specialist brief intervention ISVA provision in response to survivor need.

What you will be doing

As the Brief Intervention Independent Sexual Violence Advocate (ISVA), you will:

• Provide rapid, short-term independent advocacy, information and support to survivors navigating or considering the criminal justice system, enabling informed choice and access to rights.
• Deliver empowering, trauma-informed and intersectional support, including risk and needs assessments, safety planning and tailored action planning.
• Offer clear, impartial information about reporting options, the criminal justice process, survivors’ rights under the Victims’ Code, and available legal and compensation routes.
• Advocate on survivors’ behalf with police and criminal justice agencies, and support attendance at police stations or court where required.
• Work within strict safeguarding, confidentiality and professional boundaries, ensuring survivor safety and wellbeing remain central at all times.
• Develop and pilot a brief intervention ISVA model, contributing to service design, case management systems and best practice alongside the CJS Team Manager and Gateway partners.
• Build strong working relationships across the London Survivors Gateway partnership to strengthen pathways and improve access to timely support.
• Maintain accurate case records, monitoring and evaluation data, and engage in supervision, reflective practice and continuous professional development.
• Model WGN’s feminist, trauma-informed and anti-oppressive approach, contributing to a collaborative team culture and high-quality service delivery.

Closing date and interviews

This vacancy is open to applications on a rolling basis, with interviews conducted as applications are received.

We encourage early applications, as the role may close before the advertised closing date due to a high volume of applications or once a suitable candidate has been appointed.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

Main Duties & Responsibilities

The function of the Maintenance Operative is to support the safe, compliant and effective maintenance of the Hospice estate, including grounds and retail properties, by undertaking a wide range of reactive and planned maintenance tasks.

The postholder will ensure that facilities remain safe, functional and well-presented, working under the direction of the Estates & Facilities Lead to deliver maintenance activities, support statutory compliance, and assist with the coordination of contractors and improvement works across all sites.

1. Daily walk-through main site & grounds to identify problems/issues including checks of lighting, wells, sewage system, CCTV/security & BMS login
2. Report & take action on any breakdown or defects in premises, copiers, plant, equipment & grounds taking action promptly, notifying senior managers & prioritising safety
3. Undertake a wide range of general maintenance and minor works, including basic plumbing, carpentry, decorating and repairs, ensuring work is completed safely and to an appropriate standard.
4.  Organize moving & storage of items delivered to the main hospice site
5.  Oversee contractors on site as agreed with the Estates & Facilities Lead
6. Ensure weekly check of generator fuel, roadworthiness of all hospice vehicles, fire alarm test, flushing & logging results on a web portal & agreeing a remedial plan with Affinity water if necessary
7. Management of copiers and any issues with them to include lease renewal
8. Support the Estates & Facilities Lead with weekly maintenance support & response to emergency facilities requests for all retail premises, liaising with shop staff as necessary & ordering & collecting supplies
9. Manage and prioritise jobs as required using the PPM
10. Use the Estates PPM system to log, update and close jobs, ensuring accurate and timely record keeping of all maintenance activities
11. Participating in the departmental meetings reporting on: Quantity of outstanding works &/or repairs with subcontractors, health and safety and any regulatory compliance risks
12. Support the coordination of servicing and maintenance of clinical equipment as required, recognising that responsibility for clinical assets and compliance remains with the relevant clinical teams.
13. Progress chasing outstanding work with the in-house team and contractors
14. Ensure all weekly checks and planned tasks are carried out
15. Ensure drinking water stations are replenished whenever necessary
16. Monthly check of emergency lighting
17. Check products against the COSHH register and dispose of any that are not required or should not be held.  Carry out COSHH Risk Assessments as necessary
18. Check all Health and Safety Notices are current and update/replace/remove those that aren’t
19. Co-ordinate quarterly fire drills, support the Fire Marshalls meeting and ensure feedback at Link Up
20. Support the Estates & Facilities Lead in water management (including septic tank and well water filtration) in compliance with statutory processes & procedures to ensure HSG274 compliance
21. Ensure all quarterly checks and planned tasks are carried out, including in-house PAT test scheduling
22. Support the Estates & Facilities Lead to ensure compliance with biannual services of all patient equipment subject to LOLER regulations, the biannual water quality test, the dismantling and clean extractor fans, ventilation shaft and solar panel checks
23. Check Hospice vehicles ensuring records of services, inspections, road tax, MOT; and that the competencies and licences of minibus drivers comply with appropriate regulations
24. Assist with the preparation of the annual maintenance budget
25. Assisting with energy monitoring and reduction strategies
26. Provide direction and support to maintenance staff
27. Promote a proactive, solution-focused team culture
28. Ensure safe working practices are followed at all times

Qualifications, Skills, Experience, Knowledge & Approach

• A good standard of general education.
• Proven experience in estates, facilities or maintenance environment
• Strong practical, hands-on maintenance skills
• Experience coordinating maintenance activity
• Experience working with contractors
• Ability to work independently and make sound decisions
• Knowledge of health and safety compliance requirements, including correct use of PPE, COSHH, Manual Handling, Legionella, Risk Assessments etc
• Ability to work with a diverse team of volunteers effectively i.e. with varying motivation, age, gender, and physical and mental capacities
• Maintaining a large and varied Estate to a high standard, including grounds, structures and buildings
• Proficiency in operating various tools and powered equipment
• Training others on maintenance techniques and safe use of equipment
• Monitor and address hazards such as severe weather conditions like heatwaves, snow, ice, and remove litter to ensure safety of visitors, volunteers and staff
• Proficiency in operating various garden tools and powered equipment

Communication

· Effectively engage with staff, volunteers & the public

· Maintain a visible and approachable presence across the organisation

· Problem solving skills, ability to address issues and make informed decisions

· Explain technical issues in a practical and accessible way

· Documenting work schedules and staff instructions.

· Ensure the Estates & Facilities Lead  is appraised appropriately in all estates and H&S matters

· Identify when tasks are beyond own competence and escalate appropriately to the Estates & Facilities Lead or external contractors.

Decision Making

• Prioritise competing workloads and risks
• Make operational decisions relating to maintenance and safety
• Planning and prioritisation
• Problem solving under pressure
• Escalate significant risks appropriately

Mental & Physical Consideration

· Role requires manual handling

· Combination of practical and administrative work

· Occasional exposure to sensitive or emotional circumstances when meeting patient and families

· The post holder will be required to work in a high volume, fast paced environment. Frequent interruptions should be expected. Competing priorities are commonplace.

· The post holder will be required to visit other hospice building (shops) or event and will need to have the availability to travel there (car/ public transport)

Working Conditions & Environment

· Combination of site based, and outdoor work

· Multi-site working including retail locations

· All weather conditions

· Work independently or as part of a team, including lone working where required, and support out-of-hours or emergency response arrangements where necessary

· Work sensitively within a hospice environment, demonstrating respect and professionalism when working in clinical and patient-facing areas.

Health & Safety

· Comply with all Health and Safety, Fire and Infection Control regulations

· Complete all mandatory training and ensure compliance and safe working practices for all staff, direct reports, volunteers and contractors

· This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

· Available to respond to out of normal hours emergency situations on a rota basis

· Work in accordance with all Health & Safety procedures, always using appropriate PPE and safe working practices, and report any accidents, incidents or hazards promptly.

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their  families and justify public trust and confidence in the Hospice of St Francis.

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Title: Engagement and Employability Assistant

Location: Various locations across Kent (Hybrid/Field-based)

Salary: £25,878 - £26,262 per annum (depending on experience)

Hours: Full-time (37 hours per week)

Contract: Permanent

Report to: Area Manager – Engagement Programmes

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

The Team

The Targeted Support Team deliver a wide variety of programmes to empower young people and adults to improve their confidence and skills and progress into training and employment. Leading group sessions and individualised mentoring, the team deliver with passion and expertise to individuals from a range of backgrounds, offering person-centred guidance and support.

The Role

CXK is looking for an Engagement & Employability Assistant to support our programmes across Kent. As an Engagement & Employability Assistant, you'll use your creativity and mentoring skills to aid tailored support to individuals in various community settings, preparing them for the workforce or further education. Whether through one-on-one sessions or group activities, you'll foster personal, social, and employability skills, helping to equip beneficiaries with the tools they need to move into education, training, an apprenticeship, or sustained employment.

The main responsibilities of the role are to:

· Support the delivery of engaging unaccredited/accredited training sessions and workshops, incorporating both face-to-face and online formats to suit diverse learning styles.

· Employ a person-centred approach, adapting strategies to suit individual or group dynamics.

· Deliver personalised mentoring, advice, and guidance to unemployed young people and adults, nurturing their growth and employability.

· Identify the additional support needs of young people and adults and work with appropriate providers to ensure this is available to them.

· Support work placements and other community opportunities and be confident working in detached and outreach settings.

· Advocate for young people and adults, working to support them and their families to address barriers to progression with sensitivity and confidentiality.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· To be successful in this role, you will have a passion to support young people and adults

· You will need to be a great team player with the ability to adapt and be flexible to changing work environments.

· You will have a full UK drivers’ licence and use of own vehicle to travel across Kent and support delivery across the county.

· You will also need to be fully committed to taking on all necessary training for the role

Core Competencies

· An understanding of the factors that affect young people and adults' lives, and how to help them to overcome barriers

· Experience in carrying out administrative duties and meeting deadlines.

· Some knowledge of local agencies and organisations that could support CXK services

· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint

Employee Experience

A career with CXK is rewarding work, enabling you to fulfil your potential. This fulfilling and exciting role provides the opportunity to develop and grow meaningful relationships with a range of services and employers whilst supporting individuals in their journey.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: 22nd June 2026

Application review date: 22nd June 2026

Interview dates: 30th June 2026

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment @ cxk . org 

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Insight Manager (Maternity Cover)

Salary: £41, 439
Location: Remote with occasional travel to Downton / London for meetings 
Hours: Full time
Contract: 12 months maternity leave cover

We have an exciting opportunity for an Insight Manager to join our team, playing a key role in how insight, research and evaluation inform decisions and demonstrate impact across the organisation.

Please see below for more information.

About the Role

This is a high-impact role at the heart of how we understand and improve what we do.

As Insight Manager, you will lead on delivering high-quality insight to support decision-making across key areas of the organisation.

You’ll have ownership of insight across our commercial and fundraising activity, as well as supporting our brand and marcomms teams with understanding public perceptions, helping us better understand our audiences, reputation and opportunities to grow impact.

Working as part of a team of Insight Managers and Data Analysts, you will collaborate closely with colleagues to ensure insight is joined-up, relevant and actionable. Alongside your core areas, you’ll also support wider team priorities where needed, contributing to a flexible and collaborative insight function.

You will design, commission and deliver research as well as using our own data to support your insights, working with stakeholders to understand their needs and translating findings into clear, evidence-based recommendations

This is a fantastic opportunity partnering with stakeholders to embed insight and ensure it is used effectively to drive decisions and maximise impact.

About You

Are you passionate about turning data into meaningful stories that drive change?

Do you enjoy working with stakeholders to bring insight to life and influence decisions?

Are you confident working with stakeholders, helping them understand and apply insight effectively?

We’re looking for someone who:

• Brings solid experience in research, insight or evaluation (typically 3–5+ years), ideally within a charity or related setting
• Has experience delivering end-to-end research projects, with a strong focus on quantitative research but equally confident in using qualitative methods
• Is confident working with marketing or fundraising stakeholders
• Can translate complex data into clear, relevant and actionable insights
• Builds strong relationships and enjoys working collaboratively to embed insight into decision-making
• Has experience commissioning or managing external research agencies
• Has an understanding of audience insight, public perceptions or brand research, particularly in charity and not for profit sectors
• Is adaptable and willing to support across a range of insight and research projects

Please note: candidates should have a relevant degree (or equivalent experience).

About the Team

You’ll be part of a collaborative and supportive Data Insight and Research function, focused on ensuring insight and evidence are accessible, useful and embedded in everyday decision-making.

We value curiosity, shared learning and continuous improvement—working together to make sure insights genuinely make a difference.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 24th June 2026 
Interview Process: Initial informal conversation, followed by more structured competency based interview with a presentation.

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Purpose of the role

As Deputy CEO of Leeds Older People’s Forum, you will play a pivotal leadership role in driving our mission to ensure older people in Leeds have the opportunities, choices and support they need to live the life they want. 

Working closely with the CEO, you will shape organisational strategy, influence policy and system change, and build strong partnerships with decision‑makers, funders and our third sector member organisations. 

What’s involved? 

The Deputy CEO will support the CEO drive LOPF’s mission and lead delivery of its key outcomes for older people in Leeds. The role combines strategy, influence and leadership, including:

• Shaping and delivering LOPF strategy and developing new ideas that improve the lives of older people.

• Influencing policy and system change by building strong relationships with decision‑makers and ensuring the third sector has a voice at city‑wide boards.

• Supporting and strengthening our third sector members through learning, grant‑making, network support and helping members access funding.

• Responsibility for managing staff, budgets, projects and funder relationships.

• Ensuring impact, keeping work aligned to LOPF’s priorities and involving older people and member organisations in everything we do.

Skills and experience

The skills and experience we are looking for include:

• Senior leadership experience with strong strategic thinking and decision‑making skills.

• Excellent relationship‑builder able to influence policymakers, funders and partners.

• Strong understanding of the third sector and the diverse needs of older people.

• Proven operational management, including staff leadership, budgets and project delivery.

• Confident communicator who can represent LOPF and engage stakeholders effectively.

• Change‑focused mindset, able to innovate, improve and respond quickly to emerging issues.

• Values‑driven, with a genuine commitment to improving life for older people.

Please note this role is fixed term until March 2028 subject to identifying further funding

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in North London, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.  

This is your chance to play a part in the fundamental change we are striving to achieve.  

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.  

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. 

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used. 

Apply to be part of our team and be the change you want to see in society

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a work and education history and supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Role Overview:
The Talent Set is delighted to partner with the client on a fantastic individual giving officer role. The successful candidate will support key fundraising initiatives, including face-to-face and in-memory giving programmes, contributing to the organisation’s mission.

Key Responsibilities:

• Assist in executing a new face-to-face fundraising programme, including creating materials, scripts, and supporter onboarding journeys.
• Manage and grow in-memory giving initiatives, developing engaging supporter communications and stewardship strategies.
• Support delivery and analysis of multi-channel direct mail appeals, working with content creators and segmentation data.
• Maintain accurate supporter records within the CRM system, ensuring compliance with GDPR and data governance policies.
• Collaborate across teams to deliver engaging campaigns and provide administrative support for fundraising activities.
• Contribute to other projects such as merchandise and lottery initiatives as required.

Person Specification:

• Proven experience in individual giving, including delivery of income streams like regular or in-memory donations.
• Familiar with managing supporter data in CRM systems, ideally Donorfy, with a good understanding of campaign tracking and reporting.
• Strong organisational skills with the ability to handle multiple priorities and meet deadlines.
• Excellent written communication skills with the ability to craft engaging supporter content.
• Ability to work collaboratively within a team and proactively adapt to new tasks.
• Attention to detail and accuracy, especially when working with data.
• Confident with digital tools, including Microsoft Office and CRM platforms.
• Demonstrates a genuine interest in supporting the aims of the organisation.

What’s on Offer:

• Salary: £32,000 to £40,000
• Location: Hybrid – 2 days onsite in Central London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.