Supporter care manager jobs

MioCare is an organisation that cares deeply about the people it supports and the quality of the services it delivers across Oldham. We’re a place where people stay, grow, and do meaningful work. We’re deliberate about creating a genuinely supportive culture, and our employee engagement survey feedback shows that this is something people truly experience.

Our ambition is to be outstanding: to provide the very best care and support for residents in Oldham and beyond. Achieving this means delivering consistently high-quality services that continue to improve over time.

As we enter our next phase of growth, we are looking for a Head of Commercial to help us turn this ambition into reality. Working closely with the Managing Director and Senior Leadership Team, this role will focus on building partnerships, securing new opportunities, and helping us support more people to live fulfilling, independent lives.

Key Responsibilities:

• Support the delivery of MioCare’s rolling 3 year growth plan, ensuring growth ambitions are realistic, achievable and aligned with MioCare’s social purpose.
• Lead identification and prioritisation of tenders; Track the market for relevant tenders, frameworks and partnership opportunities, assessing strategic fit, commercial viability and operational deliverability.
• Support development of new service propositions; Help design new services and delivery models that respond to local need, align with commissioning priorities and reflect best practice in care and support.
• Contribute to SLT on growth and commercial matters; Provide strategic insight and challenge at senior leadership level, influencing organisational direction and supporting wider delivery beyond commercial work.

Please visit our website to download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package.

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£38,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We are looking for a creative, driven and highly organised Marketing Officer to join our team at Lincs & Notts Air Ambulance.

Marketing Officer
Location: Headquarters in Lincoln – HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation
Hours: Full-Time, 37.5 per week
Salary: £26,500 to £34,000 (FTE), dependent upon skills and experience
Contract: Permanent
Reporting to: Digital Marketing Manager

About Us

The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.

Rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.

About the Role

This is an exciting opportunity to play a key role in delivering impactful marketing campaigns that drive supporter engagement and help generate vital income to support our lifesaving service.

In this role, you will support leading the delivery of integrated, multi-channel marketing campaigns across digital, print and supporter communications. You’ll work closely with teams across fundraising, retail and operations to bring campaigns to life—ensuring they are insight-led, on-brand and deliver measurable results.

You’ll be responsible for planning and executing campaigns from concept through to evaluation, producing engaging content, and continuously optimising performance using data and audience insight. With ownership of campaign messaging and supporter communications, you will help ensure a consistent, compelling experience across all touchpoints.

This is a varied and fast-paced role, ideal for someone who enjoys managing multiple projects, collaborating with stakeholders and making a tangible difference through their work

Our Benefits

• Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff)
• Additional days leave for your birthday.
• Pension scheme includes 6% employer contributions, with 4% employee contribution.
• Access to a Health & Wellbeing Care Plan*
• Occupational Sick Pay Scheme*
• Life insurance at 3 times your annual salary*

*On completion of probationary period.

Closing date: Monday 29th June 2026
Interview date: Week commencing 6th July 2026
N.B. We reserve the right to close this vacancy early if sufficient applications are received.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

A full driving licence and access to a vehicle (or equivalent) is required for this role.

This role requires an enhanced DBS check as part of our safer recruitment process

Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.

Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.

No agencies please.

The arts for mental health – peer support delivered creatively

Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.

Our Canerows Programme delivers a ward visiting service at Springfield Hospital and community-based Peer Support.

Main purposes of the job:

 Sound Minds is recruiting a Peer Support Worker to join our team in Wandsworth.

The Peer Support Transformation Project is funded by and delivered in partnership with South West London and St Georges Mental Health NHS Trust, Mushkil Aasaan, and Wandsworth Carers Centre. It is an integral part of Sound Minds’ Canerows programme; a user led service working to improve the lives of people who are overcoming mental health challenges.

This is a new role at Sound Minds, developed to provide proactive and responsive administrative support across the Peer Support project. The role will provide efficient administration, ensuring that clients on the wait list for peer support are contacted in a timely fashion, and that databases are well maintained.

The postholder will have a passion for maintaining organised systems, whilst also having a friendly approach, communicating with clients with care and empathy.

Salary: £26,936 per annum (pro rata) & 3% contribution to pension

Hours: 14 hours per week

This fixed term contract ends on 31 March 2027 and is renewable depending on funding.

Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.

The full job description and application pack are available from Sound Minds’ website.

Closing date: 10:00am, Monday 29th June 2026

First interviews: Wednesday 8th July 2026

Rosa is looking for a thoughtful and ambitious fundraiser to join us at an exciting point in our growth. This is a new role with the chance to build experience across philanthropy, corporate partnerships, events and prospect development, while working closely with colleagues across fundraising, communications and grant making.

This is an ideal role for someone ready to take the next step in their fundraising career within a values-led organisation with national reach. You will play a central role in strengthening donor relationships and increasing income to support Rosa’s impact across society.

If you are organised, proactive and motivated by the chance to help resource change for women and girls, we would love to hear from you.

Job purpose

Reporting to the Philanthropy Manager, the Fundraising Officer will help support Rosa’s major donor and corporate fundraising at an exciting point in our growth.

Working across philanthropy, corporate partnerships, donor stewardship, events and prospect development, you will play a key role in helping us build strong supporter relationships and grow income to power Rosa’s mission. This is a varied and developmental role, offering the chance to work across every stage of the donor journey while building specialist fundraising skills in a high-ambition, values-led team.

It is an ideal opportunity for someone ready to step up from a fundraising assistant/ coordinator or similar role and take on broader responsibility in a national organisation with a clear purpose. The work you do will help generate funding for Rosa’s grant making, capacity building and influencing work — giving you a direct connection between fundraising and impact.

Key responsibilities

• Excellent stewardship of major donor and corporate relationships, including keeping donors up to date with Rosa’s work through events and meetings, written reports and newsletters
• Manage a portfolio of individual donors, major donors and corporates
• Coordinate and deliver successful in person donor engagement events, currently twice a year with one large event in March and a smaller event in November
• Build a strong prospect pipeline of corporate donors by undertaking prospect research and contributing to new business pitches
• Undertake prospect research and compelling donor briefings for new major donors and new giving circle members (Thrive Network)
• Maintain high quality CRM records to record each stage of donors’ journeys and supporting the transition to a new CRM (Beacon)
• Able to work in a manner consistent with Rosa’s values and principles
• Carry out all aspects of this job description in accordance with policies set out in Rosa’s handbook, paying particular attention to safeguarding, data protection and equality and diversity.

You may also be asked to carry out other tasks that are in line with the responsibilities of the Fundraising Officer.

Experience, knowledge & skills (all essential)

• Two years’ relevant experience in a fundraising role (working in a role involving prospect research and donor stewardship of High Net Worth Individuals or major donors and/ or corporates)
• Experience of event management, meetings and developing research briefings
• Strong written communication and drafting skills
• Confidence in building relationships with external stakeholders
• Attention to detail in recording and tracking interactions with donors and prospects
• Able to work independently and collaboratively
• Strong organisational skills and ability to manage multiple priorities and deadlines
• Understanding of excellent supporter care
• Experience of using Microsoft Office and a CRM database

Personal attributes

• A commitment to equality, diversity and inclusion (essential)
• Energy, passion and enthusiasm for Rosa’s values and goals and for the organisations we support (essential)
• Knowledge of the UK Women and Girls sector and issues facing women and girls (preferred)

How to apply

To apply please visit our website for the full Job Pack and follow the instructions to apply via our on-line application form.

Job Title: Specialist Housing Officer
Hours: Part-time, 26 hours per week
Work Pattern: Tuesday – Thursday 9am - 5pm, Friday 9am -2pm
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week)
Contract: Permanent

Come and join us as a part time Specialist Housing Officer.

About the role

• Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing.
• Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment.
• Carry out tenancy management and wellbeing checks and respond proactively to changing needs.
• Coordination of activities alongside resident involvement colleagues to encourage social participation among residents.
• Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding.

About you

• Ability to provide support to older and vulnerable adults with compassion.
• Have a professional approach and able to maintain positive relationships through your excellent communication skills.
• Work effectively using strong organisational skills to deal with competing priorities.
• Solution focussed and able to work independently as well as making contributions within the wider team.
• Passionate about culture and collaboration.

About ISHA

At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike.

Why join ISHA?

• A genuinely community-based and values-led organisation
• Strong social purpose and commitment to affordable housing
• New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands
• Opportunity to shape finance, technology and organisational improvement
• Flexible and supportive working culture with hybrid working arrangements
• Competitive pension and benefits package

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If this sounds exciting, we want you on our team. Please do submit a completed application

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Deadline: 09:00 on 06 July 2026
Interview: Week Commencing 13 July 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role?

(b) About one challenge that you’ve had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn?

(c) What you love most about working in Tenancy Services.

(d) When completing multiple tasks with competing deadlines, how do you prioritise?

(e) Anything else you want us to know about you

Maximum of 250 words per answer, please.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Join Our Team as a Mental Health Practitioner
Location: Stewart Garden’s, Dawlish, Devon.

Working hours: 1 x Part-time role available (21 hours per week - over a 7 day week rota across two ECRS locations in Devon)

Devon Enhanced Community Recovery Service (ECRS)
We provide specialist, CQC-registered supported accommodation for adults with complex mental health needs. Our focus is on recovery, building independence, and helping people move towards their future goals.

Are you an experienced Mental Health Practitioner looking to make a real impact? We’re seeking a dedicated individual to join our integrated team at Stewart Garden’s, delivering high-quality, recovery-focused care to people with complex and enduring mental health needs.

This is a varied and rewarding role where you’ll provide clinical leadership, support transitions, mentor staff, and ensure person-centred care planning.

What will you do?

• Deliver and oversee clinical care for service users
• Complete robust clinical assessments and attend key meetings (CPA reviews, Section 117, referrals)
• Support transitions from hospital/CAMHS to community placements
• Facilitate training on recovery models, medication, capacity, and more
• Mentor staff and promote reflective practice
• Oversee risk assessments and ensure governance standards
• Liaise with external professionals and provide reports for GPs, tribunals, and stakeholders

What we’re looking for:

• Qualified Mental Health Professional (Nurse, OT, Social Worker, Psychologist) with 12+ months post-registration experience
• Experience supporting individuals with complex mental health needs
• Knowledge of Mental Health Act, DoLS, MCA, and safeguarding procedures
• Strong clinical reasoning and assessment skills
• Excellent communication and report-writing abilities
• Ability to work flexibly and collaboratively
• Proficiency in IT systems and clinical record keeping
• Understanding of CQC standards

If you’re committed to recovery-focused, person-centred care and want to lead by example, we’d love to hear from you.

Apply today and help us deliver outstanding mental health support!

National Helpline independent Stalking Advocate 

Location:  Hybrid (40% London Office based) 

Hours: Full time - 35 hours per week 

Type of contract: Permanent 

Start date: ASAP 

Salary: £30,737.70

Reports to: National Services Practice and Development Manager

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role Overview: 

This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).
The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:

• Immediate advice, triage, and safety planning via the helpline
• Ongoing advocacy, case management, and support navigating the criminal justice system

This model strengthens continuity of care and ensures consistent, victim-centred support across services.

DUTIES AND RESPONSIBILITIES: National Advocate (.4) National Helpline (.6) 

• Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline. 

• Answer incoming calls to the helpline and manage contacts in line with service standards. 

• Helpline duties day/week/FTE with flexibility to meet demand/need 

• Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning. 

• Using the SASH, conduct follow on risk assessments to inform ongoing safety planning 

• Develop and maintain individualised advocacy plans for each client. 

• Support clients to navigate the Criminal Justice System (CJS), civil and family courts. 

• Liaise with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support. 

• Proactively research and build strong working relationships with support services and share best practice 

• Advise and advocate on behalf of victims when their rights under the Victims’ Code are not being met. 

• Undertake ISA accreditation (training provided if not already achieved). 

• Apply cyberstalking knowledge and seek cyber technical support on complex cases. 

• Manage a caseload of up to advocacy 12 clients 

• Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail. 

• Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner. 

• Respond to contacts from victims, friends, family members, and professionals seeking support or information. 

• Make safeguarding referrals and maintain compliance with safeguarding policies. 

• Conduct surveys and feedback to assess service impact. 

• Maintain accurate, timely, and confidential case records in line with organisational standards. 

• Deliver one-off advocacy interventions where appropriate. 

Special requirements 

• This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months). 

What we offer:

• Hybrid Working: With a minimum of 40% office-based work
• Generous Leave Package: 28 days annual leave (pro-rate for part-time) increasing with length of service, plus public holidays
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
• Pension Contribution: 5% employer contribution
• Health & Wellbeing App: Access to counselling, advice, and discounts
• Occupational Sick Pay: increasing with service

How to apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity.  Please apply by submitting your CV and a cover letter detailing how your skills experience align with the job requirements.  Applications without a cover letter will not be considered.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

·user involvement projects that help organisations improve what they offer by listening to people who use their services

·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project.  You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services.  Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key.  You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.

Key responsibilities

î  Answer calls professionally and in line with our customer service standards

î  Manage the info email box ensuring all queries are dealt with in a timely and professional manner.

î  Listen to voicemails and take appropriate action

î  Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case

î  Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System

î  Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer

î  Upload reports received from external agencies into our Case Management System

î  Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data

î  Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe

î  Call the Duty Advocate and request assistance on complex cases

î  Raise potential issues and problems with your manager at the earliest possible opportunity

General responsibilities

î  Participate in team meetings and training

î  Participate in personal, team and organisational development

î  Contribute to monitoring reports

î  Keep to our policies, including health & safety, safeguarding and risk regulations

î  Work to our mission, vision, and values

î  Carry out other projects and tasks as needed

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

î  Aligned to our values – voice, rights, and choice

î  Calm empathetic professional manner

î  Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face

î  Proactive and responsive

î  Committed to high quality work

î  Team player

î  Experience of customer care or helplines, including handling telephone calls

î  Good knowledge of IT – Microsoft Office and other databases

î  Experience of data entry

î  Experience of working to customer service standards

Desirable knowledge, experience and qualifications:

î  Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial

î  Good understanding of advocacy

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

Lead with purpose. Work with flexibility. Make a lasting difference.

ESCAPE Family Supplort is seeking an inspirational Chief Executive to lead an award winning, highly respected, trauma-informed charity, supporting families and children affected by a loved one's addictin and makuing a real difference in Northumberland.

This is a rare opportunity to shape strategy, influence services, and drive meaningful impact for families affected by addiction within a values led, collaborative organisation.

As one of the very few charities of our size to hold Investors in People Platinum accreditation, we offer an exceptional working culture built on trust, empowerment and strong relationships.

You will work with a commited team and board and engage with partners at local, regional and national level to shape the future of our services. 

This role offers the chance to lead with purpose, influence change and leave a lasting legacy.

This is a rare opportunity to step into a CEO role that offers genuine flexibility, meaningful impact and an outstanding organisational culture. 

ABOUT ESCAPE

Founded from lived experience, ESCAPE is the only organisation in Northumberland dedicated to supporting families affected by addiction. Our work changes lives - every day. We are:

• Trauma informed and evidencebased
• An AIM registered training centre
• A trusted partner across statutory and voluntary sectors
• Proud holders of Investor in People Platinum
• An accredited Living Wage Employer  

About the role

As Chief Executive you will:

• Provide strategic leadership and direction
• Work closely with a committed Board of Trustees
• Lead an experienced and values driven team
• Develop partnerships throughout Northumberland and across the region
• Ensure high quaility, sustainable services for families 

You will play a central role in shaping the future of the organisation and strengthening its impact.

Why join ESCAPE?

Flexible leadership role

• Full or part-time from 0.6 FTE minumum
• Flexible trust-based working
• Opportunity to shape how you lead

Exceptional Culture

• Investor in People Platinum accredited
• Reflective supervision and leadership support
• Collaborative, values-driven environment         

Meaningful impact

• Direct influence on services supporting families in crisis
• Opportunity to build on a strong legacy
• Visble and tangible difference in the community

Who we are looking for

• An experienced senior leader (charity, public or related sector)
• Strategically minded with strong operational awareness
• Skilled in building partnerships and relationships
• Committed to trauma-informed, person-centred practice
• Values-led, emotionally intelligent, and authentic

This role could suit:

• An existing CEO seekng greater balance and purpose
• A senior leader ready for their first CEO role

What we offer

• £48,000 - £55,000 salary (pro rata) depending on skills and experience 
• Full time or Part-time (from 0.6 FTE minimum) Permanent
• 28 days annual leave + 8 bank holidays (pro rata)
• 6% employer pension contribution
• Simply Health pakage (including eye care)
• Family-friendly policies
• Reflective supervision and practice
• Flexible, trust-based working

For further information and details on how to apply, please visit ESCAPE's website for application form and full recruitment pack.

Closing date for applicait9ons: 26th June 2026 at 17.00

Join Our Team as a Psychological Wellbeing Practitioner
Location: HMP Hull, East Yorkshire.

Rethink Mental Illness work alongside Tees, Esk and Wear Valley NHS Foundation Trust (TEWV) and Humber, Teaching NHS Foundation Trust to deliver an integrated stepped care mental health service within HMP Hull and Humber.

The team compromises a range of highly skilled professionals who work collaboratively to provide the highest quality of care, for those with mental health needs within the prison and for Rethink Mental Illness employees, this is carried out between 0800 – 1600 Monday to Friday. 

As we work across both sites, there may be some travel involved, but this will be done in work time and expenses paid to support service delivery.

*The applicant must have a full UK Driving Licence with access to a vehicle.

What I will do and achieve:

Your work will make a real difference by helping people in prison take positive steps toward recovery and a better future. You’ll play a vital role in supporting mental health, reducing risk, and empowering individuals to manage their wellbeing.

In this role, you will:

• Assess and manage referrals – Accept referrals via agreed protocols, determine suitability, and ensure clients receive the right level of care, including stepping up treatment when necessary.
• Support recovery and self-management – Work with individuals to identify their goals, assess risk, and empower them to manage their mental health effectively.
• Deliver evidence-based interventions – Provide low-intensity treatments such as Guided Self-Help and psycho-educational support, drawing on CBT principles.
• Collaborate with a multi-disciplinary team – Attend meetings, share insights, and ensure smooth step-up and step-down arrangements for clients.
• Maintain high standards of clinical practice – Record outcome measures, keep accurate data, and uphold confidentiality at all times.
• Contribute to service performance – Meet agreed activity targets, minimise waiting times, and support monthly performance reporting.
• Build strong partnerships – Work with statutory and non-statutory agencies to ensure continuity of care post-release.
• Communicate effectively and professionally – Engage with clients, colleagues, and stakeholders in a clear and supportive manner.
• Commit to personal development – Use supervision constructively, maintain professional registration, and stay up to date with best practice.
• Represent Rethink Mental Illness values – Act with integrity, professionalism, and flexibility, including providing contingency cover for other prison sites when required.

Key Responsibilities & Commitments

• Work within Prison Service policies and procedures, supporting programmes and contributing to risk management and public protection.
• Comply with legal and regulatory requirements, including: Enhanced DBS Disclosure and Home Office Prison Clearance, Data Protection Act 1998 and Information Governance policies. Health & Safety at Work Act 1974.
• Promote Rethink Mental Illness membership, donations, and activism.
• Adhere to Professional Boundaries, Health & Safety, and Safeguarding policies; promptly report concerns to your line manager.
• Attend regular clinical and managerial supervision as agreed.
• Take responsibility for personal performance reviews, objectives, and relevant training.
• Respond to supervisory feedback and engage in personal development to improve clinical practice.
• Maintain professional registration and comply with internal standards and external regulatory requirements.
• Keep up to date with Department of Health guidelines and charity policies.
• Undertake other reasonable duties and projects as required by your line manager.

 Essential Skills and Experience

• Successfully completed academic training aligned with the IAPT Low Intensity National Programme and qualified as a Psychological Wellbeing Practitioner (PWP), e.g., Postgraduate Diploma in Psychological Therapies.
• Accredited PWP with BACP or BPS.
• Post-qualification experience delivering the full range of evidence-based IAPT low-intensity interventions at Step 2.
• Proven experience working within a stepped care service, supporting individuals with mental health problems and achieving recovery outcomes.
• Strong knowledge of assessment procedures, screening, referral processes, record-keeping, and evidence-based brief psychological interventions.
• Understanding and application of evidence-based psychological therapies relevant to this role.
• Ability to build effective therapeutic relationships and practice inclusively, respecting cultural diversity and individual beliefs.
• Commitment to an inclusive values base that promotes recovery and respects diversity.
• Experience using clinical outcome measures to inform and improve practice.
• Excellent communication skills, both verbal and written.
• Proficiency in standard IT packages (Microsoft Word, Excel) and database/information systems.
• Ability to engage positively with clinical supervision and personal development, demonstrating self-reflection and continuous improvement.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

�� Are You the Candidate We’re Looking For? ��

At Shaftesbury, we’re looking for a Director of Accommodation Based Services to join our passionate and purpose-driven team. If you’re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you.

You must hold a full current driving licence and the ability to travel to services and stay away from home overnight when required.

We’re not just hiring skills—we’re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life.

Guided by our core values—Open, Enabling, Inclusive and Courageous—we are proud to deliver outstanding support across our adult care, children’s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive.

�� About the Role

The Director of Accommodation Based Services will be responsible for ensuring the operation of high quality, financially sustainable services across the country that are sustainable both now and in the future.

This role is home based with national travel as and when required.

You’ll be responsible for:

• Promoting the vision and values of Shaftesbury within the residential services.
• Leading by example and ensuring that you demonstrate the values in your leadership behaviours and how you support our teams and deliver our services.
• Ensuring you meet all targets and KPIs.
• To participate in Shaftesbury’s national on call rota.
• Develop key relationships and create strategic alliances with all commissioners.

This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide.

�� Why Join Shaftesbury?

We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded:

✨ Recognition & Rewards – Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond
�� Professional Development – Access to an excellent training and development programme
��️ Generous Annual Leave – 25 days + bank holidays, rising to 28 days after 5 years
�� Pension Scheme – Helping you plan for the future
�� Wellbeing Support – Access to a comprehensive Employee Assistance Programme

�� Why You?

You’ll bring:

• Strong organisational and administrative skills
• Excellent attention to detail
• The ability to manage multiple priorities
• A proactive, team-focused mindset
• Diploma level (Level 5) or equivalent level qualification
• Evidence of continued professional and personal development
• Experience within a senior management position previously
• Track record of service improvement and operational achievement

We are seeking a dynamic, strategic, and highly organised individual with either registered healthcare status or an experienced commissioner of healthcare services and a passion for supporting people with long-term health conditions like ME.

As Clinical Lead, you will play a pivotal role in the delivery and development of our Healthcare Services. As our CQC Registered Manager, you will play a critical role in supporting the team and assuring effective and safe services for people with ME of all ages and their families.

Reporting to the Director of Operations, you will also play a pivotal role in developing our services, drive performance and optimise processes, and enhance service delivery to take action with impact to better support individuals living with ME.

Job Purpose   

Working closely with the Director of Operations, the Clinical Lead will play a pivotal role in leading and developing Action for ME’s clinical Healthcare Services, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.  

At present, Healthcare Services is a small team with two physiotherapists and one doctor (specialist GP), with plans to recruit more.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in contributing to, and delivering, the strategy for our Healthcare Services.  

Key Responsibilities  

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.  
• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.   
• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.  
• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.  
• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.  
• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.  
• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.  
• Provide expert advice on complex cases, supporting the team with clinical decision-making.  
• Designated Safeguarding Officer for Healthcare Services.   
• Represent Action for ME at external forums, conferences, and policy discussions.   

Person specification
All criteria noted below are essential requirements of the role.

Qualifications

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance. 

Experience and Knowledge

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.  
• An understanding of Care Quality Commission regulatory requirements.
• Proven leadership experience in a healthcare setting, including team management and service development.  
• Strong understanding of evidence-based practice and clinical governance.  
• A sound understanding and experience of safeguarding children/young people and vulnerable adults.
• Experience in training and mentoring healthcare professionals.  
• Knowledge of NHS structures and commissioning processes.  
• An understanding of working within the third sector or charitable organisations.

Skills and Behaviours

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.  
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems.

Attitudes

• Commitment to patient-centred care and advocacy for people with ME.