Supporter engagement manager jobs in liverpool

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm. 

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

• Be the friendly first point of contact for members and prospective members via phone, email, and other channels.

• Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.

• Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.

• Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.

• Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

• Compassionate and member-focused, with a genuine desire to make every interaction count.

• Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.

• Confident and professional on the phone and in written communication.

• Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.

• Able to work both independently and as part of a team.

• Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).

• Experienced in supporter care, customer service, or a similar role (desirable but not essential).

• Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.

• Able to maintain strict confidentiality at all times.

Key Details

• Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM

• Salary: £11,885.71 pro-rata (£26,000 FTE)

• Contract: 12-month fixed-term contract, with potential for a permanent role

• Location: Remote (must be based in the UK)

• Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

• The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.

• A supportive, values-driven team environment.

• Training and development opportunities.

• Fully remote working environment.

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

About Child’s i Foundation

Child’s i Foundation is a small but mighty social impact organisation that started in Uganda and now has a growing global footprint. We work with communities, caregivers, and individuals with lived experience to co-create and scale sustainable alternatives to institutional care. We address the root causes of family separation and demonstrate that every child belongs in a safe and loving family, not in an orphanage.

Purpose of the Role

The Business Development Lead will play a critical role in driving the financial sustainability of Child’s i Foundation. This person will lead efforts to secure new income, grow existing partnerships, and strengthen supporter engagement. This role combines strategy and execution and is ideal for someone with a passion for social justice, a flair for building relationships, and experience in both fundraising and donor communications. The role will report into our Chief Executive Officer. 

Key Responsibilities
Business Development & Income Generation

• Develop and execute the fundraising and income generation strategy across diverse streams including:
  • ​Trusts and Foundations
  • Corporate Partnerships
  • Major Donors
  • Regular Giving
  • Campaigns and Events (UK & Uganda)
  • Track investment in partnership with Finance Manager
• Identify and cultivate new funding opportunities aligned with Child's i mission, values and strategic objectives. 
• Lead proposal writing, donor reporting and relationship management for high-value funders and partners.
• Work closely with the CEO and Board to unlock networks and steward strategic relationships

​Supporter Engagement & Communications

• Oversee supporter care and stewardship, ensuring timely acknowledgements and meaningful engagement.
• Manage and work with the comms team to develop content for digital fundraising platforms (website, social media, and email).
• Guide the comms team to develop compelling supporter journeys and storytelling that reflect the voices of communities we work with.
• Oversee the development of newsletters and donor communications that build long-term loyalty.

Operational Fundraising Management

• Oversee donation processing, database management, and tracking of fundraising KPIs.
• Coordinate with UK and Uganda teams to align messaging, campaigns, and compliance.
• Provide strategic oversight of volunteer-led and community fundraising initiatives.

Team Collaboration & Leadership

• Line manage junior fundraising support if applicable.
• Work collaboratively with programme, comms, finance, and impact teams to ensure donor requirements are met and learning is shared.
• Contribute to organisational learning on ethical fundraising, locally-led development, and shifting power to communities.

Person Specification

Essential

• Proven experience in business development and fundraising (minimum 3 years), ideally in the social impact or NGO sector. 
• Track record of securing income from trusts, foundations, or major donors.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Strong relationship-building skills, from individual supporters to institutional donors.
• Organised, proactive, and adaptable, able to juggle multiple priorities in a small, fast-moving team.
• Commitment to Child’s i’s values and vision, and to ethical fundraising grounded in dignity and equity.

Desirable

• Experience working in East Africa or with Global South-led organisations.
• Familiarity and confidence with use of CRM systems. We use Beacon. 
• Understanding of child protection, care reform, or community development sectors.

What We Offer

• A chance to make a tangible difference in the lives of children and families.
• Flexible and supportive working environment.
• Opportunity to be part of a globally respected, locally rooted team shaping the future of child care in Africa and beyond
• 25 days of holiday entitlement 
• Contributory Pension

Normal office hours are 9:30am to 5:30pm (with one hour for lunch), but flexibility will be required

We are open to part-time working requests.

Reports to:  

Director of Philanthropy  and Communications 

Direct reports: 

None 

Location:  

Flexible, with monthly co-working days in London and additional stakeholder meetings as required. 

Salary:  

£30,000 - £33,600 depending on experience

Hours 

Full time; 37 hours a week

We are happy to consider requests for flexible or part time working 

Contract  

Permanent 

About Now Teach 

Now Teach is at a pivotal time in its strategic journey, following a hugely successful media and bridging fundraising campaign that has raised over £3m in new income for 2024-2026 and achieved 32 media mentions (15 national) and 2.5m PR views. We are now seeking to significantly grow our donor base and fundraised income and therefore are looking to recruit to this new role. We are seeking someone who can support the Director of Philanthropy and Communications to deliver our strategy to increase income through the recruitment of new donors and enable and deliver work with our current funders (primarily individuals and trusts). You’ll be the person to ensure they have an amazing experience as supporters of Now Teach.

ABOUT THE ROLE 

Role overview 

This role will be varied and offer lots of opportunities to get stuck into managing relationships with high value donors. Both the CEO, and the Director of Fundraising and Communications will work to steward the relationships with our donors in person, while this role will lead on delivering high-quality preparation, proposals, reporting, and data management that underpin donor relationships. You will also contribute to building connections across teams and aligning fundraising activities with Now Teach’s wider strategy. 

You’ll deliver exciting and engaging communications and events which inspire our donors to continue to support our cause, as well as be responsible for maintaining accurate records and reporting so we can give supporters a great sense of the impact their donations make. This role will work on a combination of externally facing and internal projects and tasks and will be a great way to advance your career in fundraising.

In this role you will…

• Create and maintain a stewardship calendar of content, reports, and events to engage our donors, ensuring alignment with organisational priorities. 

• Write and produce proposals and applications for funding from major donors and trusts, in collaboration with programme and recruitment teams, championing user-centred thinking by representing participant and school impact in fundraising materials. 

• Write and produce reports with in-depth detail of what we have achieved as a result of the funding from our donors 

• Create an engaging termly supporter newsletter, sharing insights across the organisation to drive stronger engagement. 

• Manage and own the fundraising database, ensuring accuracy, compliance, and supporting colleagues to use data effectively. 

• Collaborate with the finance team to ensure accurate reporting of gifts 

• Ensure compliance with fundraising legislation, charity law and data protection legislation like GDPR 

PERSON SPECFICIATION 

Who you are (qualities/values) 

We are looking for someone who is passionate about raising crucial funds to ensure that Now Teachers, schools, partners, and the wider education system can realise the full potential of career changers in education.

You'll have an eye for detail and be able to deliver written communications to the highest standard, including working with our communications teams to develop and deliver engaging case studies and proposals for support. You’ll be happy working to deadlines, and spotting and responding creatively to opportunities that arise. You’ll be able to build strong external and internal relationships and enjoy the challenge of raising money to support our amazing work.

What you’ll need to succeed in this role (experience/qualifications etc) 

• Some experience of working in charities, ideally in education, and/ or  in fundraising 

• Excellent communication and interpersonal skills 

• An ability to manage your own workload, prioritise tasks, multi-task and stay organised. 

• An ability to understand and assist with financial reporting 

• Knowledge of fundraising legislation and best practices 

• An ability to work collaboratively with different teams and stakeholders

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Now Teach we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. 

Working at Now Teach 

Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 43% of employees at all levels of the organisation work part time or with compressed hours and everyone works flexibly, with time off in lieu as part of our standard working practices.   

We are a small, collaborative and supportive team of nearly 20 people. We are non-hierarchical, with 100% of our people believing their line managers listen and value their opinions and people of all levels getting stuck in. We set clear expectations and celebrate the successes of teams and individuals. 100% of our team are proud to work at Now Teach, 94% find Now Teach considerate of their wellbeing and 100% feel like they are treated with respect at work.   

Our culture is central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Escape the City’s Top 100 Employers in 2021 and 2022 and have been recognised as a Working Mums’ Top Employer and at the Working Dads Employer Awards. We have won awards for our Culture, Flexible Working and Excellence in Public Service.   

In return 

As well as flexible working and a great culture, we offer a wide range of benefits including 25 days annual leave per year (plus bank holidays), an additional 3 days for Winter closure (25th Dec-1st January), a  pension scheme with a generous 11% employer contribution, a rewards platform with employee discounts and access to an Employee Assistance Programme. 

Working arrangements 

Full time/part time role, flexible working patterns possible. Now Teach are supported to work flexibly at co-working spaces or at home as needed with monthly working days in London. You will be required to cover your own travel expenses to London.

Our Values 

At Now Teach, our values shape the way we work every day. We are looking for someone who shares these values and will help us live them in how we work with colleagues, donors and partners: 

• Focus on who matters most – putting participants, schools and partners at the heart of our decisions. 

• Drive impact through expertise – sharing knowledge and learning to strengthen our work. 

• Make change happen – adapting and persevering in the face of challenges. 

• Build connections that amplify – working together and with others to achieve more than we could alone. 

Application Process 

Timeline: 

Applications close on 10th October 

First stage interviews will take place w/c 13th October [online] 

Second stage interviews will take place before the end of October [in person] 

To apply, please complete our online application form where you will be asked to upload a Cover Letter (no more than 1 side of A4) and CV (no more than 2 sides of A4).

Your Cover Letter should include why you are attracted to the role, why you are motivated to work at Now Teach and what you can bring to the team. 

If you have any difficulty with accessing the application form, need any additional support or require reasonable adjustments to the application process, please contact us.

Diversity, Equity & Inclusion 

Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact us and ask to speak to the Operations Team.

All applicants must have an existing Right to Work in the UK. 

Safe Recruitment Procedure 

Now Teach are committed to safeguarding and promoting the welfare of children and young people. To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a basic Disclosure and Barring Service check. 

Job Title: Policy and Impact Officer

Location: Home working with some travel 

Contract Type: Permanent

Hours: 35 hours per week

Salary: £24,000pa 

DBS/PVG: Not required

Job Family: 3

Line Manager: Head of Policy and Impact

Closing Date:  30th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Start Date: asap

Interview Dates: 23 October 2025

We reserve the right to close this vacancy early if we receive sufficient applications

Who we are

At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do

We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. 

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

• We connect businesses with communities, creating meaningful employee volunteering projects.

• We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

Role Purpose

The Policy and Impact Team sits at the heart of Volunteering Matters. We play a vital role in demonstrating the impact of our work connecting data, qualitative insight, and lived experience to the policy agendas shaping communities across the UK. Through storytelling, analysis, and evidence, we make sure volunteering is recognised as a driving force for social change.

We are a small, hands-on team. You will be involved in every aspect of our work from desk-based research and writing briefings to organising external meetings and working directly in communities alongside our volunteers. This variety allows you to connect national policy with local realities and help volunteers share their voices where it matters most.

 You will help bring our five-year strategy to life by linking project outcomes to broader societal developments and showcasing the impact of volunteers and communities.

Key Duties Responsibilities

· Support the Head of Policy and Impact to coordinate Volunteering Matters’ policy and public affairs work.

· Support people involved with our volunteering projects to engage with local politicians, e.g. by organising visits to projects or meetings with volunteers. 

· Monitor and respond to opportunities (e.g. relevant government consultations, All-Party Parliamentary Group inquiries or Select Committee inquiries) that are relevant to Volunteering Matters’ priorities.

· Support mapping and research exercises to inform our policy positioning. Writing summary reports as needed.

· Collaborate with the National Volunteer Engagement Manager to support the inclusion of volunteer and community voices in our policy and public affairs work.

· Assist with collecting impact and activity data from across the charity and work with the Data Analyst to undertake analysis.

· Support with routine collection of quarterly data from projects - ensuring responses are timely and accurate, providing guidance to project managers as needed.

· Work with project staff to help create impactful and engaging reports.

· Represent Volunteering Matters at charity and volunteering policy-related groups. 

 Essential Skills

· Understanding of UK political systems and policy-making processes across national, devolved, and local levels.

· Understanding of policy, public affairs, or influencing, ideally within the voluntary or community sector.

· Confident communicator, able to engage with policymakers, sector partners, and community representatives.

· Familiarity with both qualitative and quantitative data analysis to inform narrative reporting and strategic insight.

· Excellent writing skills, with the ability to craft clear, persuasive documents based on data and lived experience.

· Alignment with Volunteering Matters’ values and a commitment to amplifying community voice.

· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.

· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.

· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.

· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.

· Attention to detail and a proactive approach to problem-solving and information sharing.

Experience Required

No specific experience is required.

Qualifications

Relevant skills and values alignment is more important for this role than specific qualifications.

Our Values & Way of Working

In all that we do we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the essential criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Join Our Mission to Protect Wild Fish and Their Waters!

Are you passionate about making a real difference for aquatic wildlife? We'd love to hear from you!

WildFish is a charity committed to conserving wild fish and their precious aquatic habitats. We're excited to offer an opportunity for someone eager to develop their campaigning skills while creating meaningful change for water-dependent wildlife.

We're Looking For: Off the table Campaigns Assistant.

We're searching for an enthusiastic and well-organised Off the table Campaigns Assistant to join our dynamic campaigns team. This is a fantastic opportunity for a motivated individual to contribute to our high-impact campaigns as we enter an exciting new chapter in our work to address the environmental challenges posed by salmon farming. Off the table is a campaign asking chefs, diners and food lovers to stop serving and eating farmed salmon.

What We're Looking For:

• Someone with a genuine passion for protecting wild fish populations and aquatic environments, preferably living in Scotland!
• Strong organisational skills and a proactive approach
• Enthusiasm for learning and growing in the campaigning field
• Eager to amplify important environmental messages
• Experience in the hospitality sector (desirable)
• Experience in social media community management (desirable)

What You'll Be Doing:

• Supporting Our Community Outreach:
• Helping with the day-to-day admin that comes from our Off the table stakeholder outreach and community mobilisation efforts
• Support with planning, organising and running engaging events that bring people together to progress our campaigns

Your Daily Tasks Will Include:

• Campaign Administration: Managing email inquiries with care and maintaining our OTT directory and CRM systems
• Event Support: Handling the planning and logistics for both online and in-person events
• Community Connection: Reaching out to hospitality sector partners and community activists; social media community management,
• Desk-based research to identify chefs and restaurants to join the campaign
• Supporting WildFish with its broader campaigns and goals

What We'd Love You to Bring:

• Experience with project and time management
•  Strong communication skills - whether you're writing, speaking, or listening
• A background in customer service, supporter relations, or volunteer coordination
• Comfortable with updating websites and digital databases (don't worry, we'll support you!)

What You'll Gain:

You'll be supporting vital work that connects communities with conservation efforts, helping build a movement of people who care about protecting wild fish and their habitats.

We Celebrate You - Whoever You Are!

At WildFish, diverse perspectives make our conservation work stronger and more effective. We warmly welcome applications from individuals of all backgrounds, particularly those from underrepresented communities in the conservation sector.

Here's the thing: If you're reading this and thinking "I don't tick every box, but I care about this work" - we want to hear from you! Your unique experiences, fresh ideas, and genuine passion for protecting aquatic environments matter more to us than a perfect match on paper. We're committed to creating an inclusive workplace where everyone can thrive and contribute their best work to protecting wild fish and their waters.

Ready to dive in and make waves for wildlife conservation? We can't wait to meet you - exactly as you are!

We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network

Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.

Why?

So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background

What's the role?

Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in 

Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.

The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.

• What we avoid
  • Glossy key notes delivered by non serving leaders telling serving leaders what to do
  • Only sharing their successes
  • Surface level panels that don’t say anything of substance about how leaders do what they do
  • Lots of passive sitting and listening in big audiences
  • Not developing deep and lasting relationships between attendees
  • Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
• What we deliver
• Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
• Sharing openly, honestly and transparently the challenges as well as the wins
• Small group discussions about very specific topics where attendees can go deep
• Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
• Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.

On the speaker/content side, you’ll:

• research what’s important to Pupil Premium Leaders

• find serving Pupil Premium Leaders who have expertise in those areas

• Invite and book them to be speakers and

• support them to be their best on the day.

On the attendee/learning/ side, you’ll:

• communicate the offering

• design sign up and onboarding processes

• promote the event across our social media and email channels and

• ensure delegates have everything they need to get the best out of the event.

On both sides you’ll:

• lead the follow up and evaluation of the events.

On the partnerships side you’ll:

• generate leads from potential partners and sponsor

• contact them with information about sponsorship packages

• manage the relationships with partners

• Events where sponsors provide thought leadership not sales pitches​

�� How you’ll be driving our mission forward

Researching topics that matter to Pupil Premium Leaders right now

• Emailing/messaging them to ask what they’ve had success with and need help with

• Creating a database of strengths and needs across the community

• Reading education press, policy and practitioner led blogs.

• Engaging with conversations on social media

Finding, inviting and booking speakers

• Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds

• Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers

• Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference

• Following up and leading Pupil Premium Leaders through the speaker onboarding journey

Supporting speakers to be their best

• Designing editorial guidelines and communicating them with speakers

• Supporting them to find a focus for their sessions and feeding back on the content

• Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information they need in good time

Designing attendee sign up and welcoming processes

• Designing and building pre-event registration processes and forms

• Gathering pre-event information from attendees eg attendee details, access/dietary needs and 

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information so they can get the most out of the conferences

Promoting the event across our channels

• Working with a designer to commission graphics

• Writing social media posts on LinkedIn and Twitter

• Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders

• Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)

Ensuring delegates have everything they need to get the most out of the conferences

• Tracking and auditing that all delegates have shared required pre-event information

• Writing succinct emails which delivered at the right time in a way that respects their workload and capacity

Evaluating the success of the conferences.

• Designing and building post event evaluation forms

• Seek, gather and analyse customer feedback and user data to ensure member success.

• Tracking and auditing evaluation completion

• Following up with both speakers and delegates to maximise

Who are you?

• A values driven educationalist
• Technophilic project manager who has a spreadsheet for everything
• Curious and empathic relationship builder
• Entrepreneurial, innovative and flexible
• Analytical but also a content-minded story finder and teller
• Feedback embracing learner in the pursuit of mastery of your craft

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role

• Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.

• Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.

• Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable

• Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.

• Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.

What are the benefits?

• Exposure to the most inspirational and impactful PPM Leaders in the country 

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction

• Flexible working culture/flexible working hours

• Pro rata £28,000-£33,000 dependent on experience

• Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.

• Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.

• Dramatically grow your network of school leaders

Timeline:

• Applications open: 27th August 2025

• Deadline for applications: midnight Sunday 14th September

• First interviews: Starting week of 22nd September,

• Second interview: Starting week beginning 29th September,

• Notification of decision: by 3rd October,

• Start date: week beginning 6th October

We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.

How do you apply?

To apply for the role please send complete this application form no later than Sunday 7th September at midnight:

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.

Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the Role 

The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.

You'll be responsible for:

• Planning and implement integrated campaigns across email, social media, and the website.
• Supporting launches, events, training, and product sign-ups with timely, engaging content.
• Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
• Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
• Tracking user journeys, engagement rates, and campaign ROI.
• Running A/B testing across platforms to evaluate message, format, and timing effectiveness
• Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
• Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
• Providing regular updates and strategic insights to the Head of Communications.

Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).

About You

We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.

Key Skills and Experience:

• Excellent written and verbal communication with a clear, engaging tone.
• Ability to tailor messages and content for differentaudiences and platforms.
• Confident interpreting data and using it to improve communication and engagement.
• Creative approach to problem-solving and campaign development.
• Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
• Proven experience in marketing and digital analytics.
• Strong understanding of digital metrics, user journeys, and engagement funnels.
• Experience managing email, social media, and website content as part of integrated campaigns.

How to Apply

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Please visit our website to fill out an application form.

The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date. 

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14–19 across the UK — and you can help make a real difference.

Over the past 18 months, our team has been building a movement of support for young people across Wales, having a significant impact on their life chances and working towards the aim of inspiring every young person in the country.

So far, we’ve already reached 19,000 students in-person and are connected with a third of all Welsh state secondary schools and colleges. In 2025, we’re aiming to reach 13,000 more young people — and we’re looking for a passionate colleague to help us make that happen.

About the role

As North Wales Project Coordinator, you’ll play a crucial role in:

• Connecting volunteers with schools and colleges, ensuring young people benefit from inspiring talks and workshops.
• Developing and maintaining strong relationships with schools, employers, and volunteers.
• Listening and adapting to the needs of young people, ensuring our programme creates real value for them and the stakeholders we work with.

You’ll be part of a flexible, entrepreneurial, and collaborative team that works remotely across Wales but comes together for events, volunteer training, school meetings, and team meet-ups. We set high expectations for ourselves and each other, value individual contributions, and celebrate shared success.

We’re seeking someone who is:

• Passionate about helping young people succeed.
• Fully committed to equality, diversity, and inclusion.
• Self-motivated and proactive, with a “can-do” attitude.
• Highly organised, able to juggle multiple priorities and meet deadlines.
• Skilled at building strong relationships, particularly with schools and colleges.
• Resilient, tenacious, and excited by new opportunities.
• Creative and open to trying new ideas.
• Ambitious for themselves and the charity.
• Confident with technology and has strong computer literacy.

Desirable:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

Essential:

• Based in North Wales, or locations within England that are near to the border (e.g. Liverpool, Chester, Manchester)
• While not required, we particularly welcome applications from people who have experienced some of the challenges young people across Wales face today.

At Working Options, we believe in:

• Empowering volunteers to deliver high-quality talks and workshops.
• Providing a first-class service for schools that trust us with their students.
• Supporting each other to innovate, grow, and make real impact.

You’ll be joining a team that’s already changing lives — but we’re just getting started. With your help, we can reach even more young people and open up new opportunities for their future.

If this sounds like the right environment for you, we’d love to hear from you.

Good luck with your application!

Sue Maskrey
Chief Executive, Working Options in Education

_____________

Disgrifiad swydd

Camwch i mewn i daith drawsnewidiol gyda Working Options mewn addysg

Camwch i mewn i daith drawsnewidiol gyda Working Options. Rydyn ni ar genhadaeth i rymuso pobl ifanc 14–19 oed ledled y DU — a gallwch chi helpu i wneud gwahaniaeth gwirioneddol.

Dros y 18 mis diwethaf, mae ein tîm wedi bod yn datblygu mudiad o gymorth i bobl ifanc ledled Cymru, gan gael effaith sylweddol ar eu cyfleoedd bywyd a gweithio tuag at y nod o ysbrydoli pob person ifanc yn y wlad.

Hyd yn hyn, rydyn ni eisoes wedi cyrraedd 19,000 myfyriwr wyneb yn wyneb ac wedi cysylltu â thraean o holl ysgolion uwchradd a cholegau'r wladwriaeth yng Nghymru. Yn 2025, ein nod yw cyrraedd 13,000 yn fwy o bobl ifanc — ac rydyn ni'n chwilio am gydweithiwr angerddol i'n helpu i wireddu hynny.

Ynglŷn â'r rôl

Fel Cydlynydd Prosiect Gogledd Cymru, byddwch yn chwarae rôl hanfodol mewn:

• Cysylltu gwirfoddolwyr ag ysgolion a cholegau, gan sicrhau bod pobl ifanc yn elwa o sgyrsiau a gweithdai sy'n ysbrydoli.
• Datblygu a chynnal perthnasau cryf ag ysgolion, cyflogwyr, a gwirfoddolwyr.
• Gwrando ar ac addasu i anghenion pobl ifanc, gan sicrhau bod ein rhaglen yn creu gwerth gwirioneddol iddyn nhw a'r rhanddeiliaid rydyn ni'n gweithio â nhw.

Byddwch chi'n rhan o dîm hyblyg, entrepreneuraidd, a chydweithredol sy'n gweithio o bell ar draws Cymru ond sy'n dod at ein gilydd ar gyfer digwyddiadau, hyfforddi gwirfoddolwyr, cyfarfodydd ysgolion, a chyfarfodydd tîm. Rydyn ni'n gosod disgwyliadau uchel i ni ein hunain ac i'n gilydd, yn gwerthfawrogi cyfraniadau unigolion, ac yn dathlu llwyddiant a rennir.

Rydyn ni'n chwilio am rywun sydd yn:

• Angerddol dros helpu pobl ifanc i lwyddo.
• Hollol ymrwymedig i gydraddoldeb, amrywiaeth, a chynhwysiant.
• Hunangymhellol a rhagweithiol, gydag ymagwedd "gallaf wneud".
• Hynod drefnus, yn gallu cydbwyso sawl blaenoriaeth a glynu wrth derfynau amser.
• Medrus wrth feithrin perthnasau cryf, yn enwedig gydag ysgolion a cholegau.
• Gwydn, taer, ac yn gyffrous am gyfleoedd newydd.
• Creadigol ac yn agored i roi cynnig ar syniadau newydd.
• Uchelgeisiol, yn bersonol ac ar ran yr elusen.
• Hyderus o ran technoleg ac yn meddu ar lythrennedd cyfrifiadurol cryf.

Dymunol:

• Profiad mewn lleoliadau addysgol neu weithio gyda phobl ifanc yng Nghymru.
• Y gallu i gyfathrebu drwy gyfrwng y Gymraeg.

Hanfodol:

• Wedi'i leoli yng Ngogledd Cymru, neu leoliadau yn Lloegr sy'n agos at y ffin (e.e. Lerpwl, Caer, Manceinion)
• Er nad yw'n ofynnol, rydyn ni'n croesawu'n benodol ceisiadau gan bobl sydd wedi profi rhai o'r heriau mae pobl ifanc ledled Cymru yn eu hwynebu heddiw.

Yn Working Options, rydyn ni'n credu mewn:

• Grymuso gwirfoddolwyr i gyflwyno sgyrsiau a gweithdai o safon.
• Darparu gwasanaeth o'r radd flaenaf i ysgolion sy'n caniatáu i ni weithio gyda'u myfyrwyr.
• Cefnogi ein gilydd i arloesi, tyfu, a chael effaith go iawn.

Byddwch chi'n ymuno â thîm sydd eisoes yn newid bywydau — a dim ond dechrau arni ydyn ni. Gyda'ch help chi, gallwch gyrraedd hyd yn oed yn rhagor o bobl ifanc ac agor cyfleoedd newydd ar gyfer eu dyfodol.

Os yw hyn yn swnio fel yr amgylchedd cywir i chi, byddem wrth ein boddau yn clywed gennych chi.

Pob lwc gyda'ch cais!

Sue Maskrey
Prif Weithredwr, Working Options in Education

Location: This role is home based. It will also require occasional travel for meetings and events

Hours: 4 days per week (28 hours)

Flexible working: Flexible working applications are welcome.

Reports to: Deputy CEO

Salary: Level 5. £28,500 per annum. £22,800 pro rata

Pension: Stakeholder pension scheme available

We are receiving a very high amount of applications for this role and may need to close this vacancy early, so please apply as soon as possible.

_________

Are you passionate about shaping learning experiences that inspire creativity and drive professional growth? Artswork is seeking a dedicated Learning Content Creator to join our dynamic Professional Development team. In this home-based role, you’ll design and produce high-quality digital and media resources – guides, eLearning modules, toolkits, and more – that support diverse learners across the UK’s youth and creative sectors and beyond. You’ll collaborate closely with the team, translating complex topics into accessible, engaging materials that champion inclusion, creativity, and best practice. 

If you’re a detail-orientated, creative thinker with strong visual communication skills, recent experience with digital content tools, and a genuine commitment making learning accessible for all, we want to hear from you. Join us and help empower individuals and organisations to unlock their potential through innovative, impactful learning. Flexible working arrangements and a supportive, inclusive environment await you at Artswork. 

_________

Main Responsibilites:

Content Development & Design 

• Create high-quality digital and media learning materials, including guides, toolkits, presentations, eLearning modules and video resources tailored for creative professionals
• Translate complex topics into accessible, innovative and impactful learning content that supports a variety of professional development pathways and diverse audiences
• Use authoring tools (such as Articulate, Vyond, Canva, Thinkific etc.) to create interactive and visually engaging learning experiences, incorporating video, audio, and creative media
• Champion inclusion by ensuring all content reflects Artswork’s commitment to and standards of access, diversity, equality, inclusion and cultural relevance
• Upload, organise, and update course content on our Learning Management System (LMS), ensuring resources are accessible, easy to navigate and up to date
• Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to refine and enhance learning materials and evolve our offer 

 Collaboration & Team working 

• Work in collaboration with the Learning Development Manager, Professional Development team, subject matter experts, and clients to shape meaningful learning experiences
• Generate ideas that contribute to Artswork’s commitment to continuous quality improvement in its training and help us grow our learning offer
• Support project timelines, manage documentation, and contribute to the successful launch of new professional development programmes
• Contribute to the APD growth strategy through ideas and practical solutions  

 Sales and Marketing

• Ensure all content supports Artswork’s brand tone, visual identity and core messaging whilst supporting a high quality and effective learning journey for participants
• Work with the Sales & Marketing Lead and the Communications team to align training materials with product launches, campaign milestones, and promotional strategies
• Work with the Sales & Marketing Lead to repurpose existing content for marketing purposes 

 Administration and Legal Compliance 

• Maintain positive, diplomatic professional relationships with colleagues and our participants, partners and stakeholders
• Adhere to Artswork’s values and its policies and procedures, i.e. Access, Diversity, Equality & Inclusion, Health and Safety, Data Protection, Safeguarding and Environmental policies 
• Be a committed champion for Artswork’s Anti-Discrimination Charter 
• Maintain and develop personal skills and knowledge through appropriate training 
• Perform own administrative duties 

_________

 We provide a range of benefits for employees including:    

• Flexible working options    
• Generous 29 days holiday pro rata plus bank holidays including guaranteed time off between Christmas and New Year    
• Access to the Sage Employee Benefits programme    
• Stakeholder pension 
• Additional wellbeing time, which allows you to take 25% of your hours back when you really need it    
• Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments  
• 3 paid volunteering days a year, including 1 dedicated to environmental activities 

We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. 

About the role 

At the heart of our operations, our exceptional Regional Casework Coordinators serve as the primary point of contact for members of the armed forces community reaching out to our Regional Offices for support.

In this dynamic role, no two days are the same. You may be supporting individuals in distress over the phone, managing email and voicemail communications, collaborating with volunteers on complex casework, building strong relationships with local authorities and charitable organisations, or working closely with internal services to secure the best possible outcomes for our clients.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support them. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex.

You will occasionally be required to travel around the region or further afield, to attend face to face meetings or training events.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. You will initially be required to attend an in-person caseworkers’ course which may require an overnight stay.

About the team 

Reporting to the Regional Casework Manager our Casework Coordinators, together with our Volunteer Caseworkers, work remotely within the regional office area.  With beneficiaries at the heart of everything we do, team members pride themselves in building and maintaining close working relationships to ensure the smooth operation of the office.  The wider regional support team includes a Regional Manager, Volunteer Development Manager and a Community Engagement Manager. 

About you 

To thrive in this role, you'll demonstrate composure and resilience, paired with genuine empathy and a strong commitment to supporting those in need.

Our beneficiaries are at the heart of everything we do. To support them effectively, you’ll need to be an attentive listener and a clear, compassionate communicator.

You will have experience of providing welfare support, especially on the telephone and an understanding of benefits, debt management, disability, homelessness, local authority provision or mobility would be a real benefit.  Understanding the way of life of today’s Armed Forces, veterans and their families and experience of working with volunteers would be a real advantage.

Knowledge of Safeguarding and GDPR is essential in this sensitive role as team members are responsible for recording and protecting personal data and reporting safeguarding concerns.

Proficiency in Microsoft Office 365 applications is essential, and prior experience using a case management system would be highly advantageous.  It is important that you have experience of planning and managing your own workload, with minimal supervision.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

Closing date: Midnight of 21 September 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 29 September 2025.

As part of the selection process, you will be required to complete an assessment.

About the opportunity

The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.

As Training Officer, you will support the Training Team by scheduling sessions in digital systems, organising and checking ID and DBS documents submitted by volunteer tutors, and responding to enquiries to support a smooth tutor journey. The role does not involve delivering training to volunteers

You will also support with managing the version history and corrections of our bespoke tutoring curriculum resources, helping keep our online library of materials accurate and up to date.
 

Deadline: Sunday, 12th October 2025
Interviews: Tuesday, 21st October 2025
Start date: Ideally, as soon as possible
Contract and hours: Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026. 
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.

Duties and responsibilities

• Process DBS checks for volunteers (training provided). 
• Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
• Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
• Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning. 
• Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
• Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
• Previous professional experience handling sensitive personal information appropriately.
• Proficiency in using Google Workspace.
• Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
• Evidence of adapting quickly to using a CRM system.

You will likely be more successful in this role if you have: 

• Experience managing DBS applications, including supporting applicants with inquiries.
• Experience using Salesforce CRM for administration.
• Experience using Zoom to schedule online events.

Location: Home or Office based (offices located in Birmingham, Glasgow, London, Bristol, Cardiff) Flexibility required to visit UK offices and teams as needed.
Department: The Big Issue Group
Contract type: Permanent
Hours: 35
Salary: £60,000 per annum

Play a strategic and leading role in the development and delivery of support programmes across Big Issue Changing Live CIC.

Big Issue Changing Lives CIC is looking for a Director for Programmes and Partnerships to lead the development and delivery of national programmes of support across Big Issue Recruit and Street Sales, test new ways of working and develop key partnerships to improve outcomes for people experiencing poverty across the UK.

You will also identify fundraising priorities, build national strategic partnerships, deliver a volunteer programme to improve engagement across local communities and lead on safeguarding across the CIC.

As an individual you will have experience of delivering services to achieve agreed targets, and of generating income to develop and grow these services, have excellent networking skills, possess a good understanding of third-party organizations relating to homelessness, universal credit, mental health, substance abuse and employment, and knowledge of poverty and homelessness issues and the difficulties vulnerably housed people face.

You will enjoy autonomy and working on your initiative, but will also enjoy working as part of a team and be able to create a collaborative and focussed working environment, both within your own department and as a member of the senior management team of the Big Issue Group. Therefore you will be someone who leads by example, demonstrates strong leadership and can be a role model showing the organization’s values through your own behaviour.

For a full list of key responsibilities and tasks, cores skills and experiences required as well as a background to the Big Issue Group and a full list of Staff Benefits - please see the Job Pack below.

Salary and Benefits offered

• Salary - £60,000 per annum.
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Access to Blue Light Card benefits scheme.
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details

The role can be home or office based (offices located in Birmingham, Glasgow, London, Bristol, Cardiff) but will involve nationwide travel visiting teams and offices across the UK.

Closing date - 05th October 2025 (23:59pm) - Interviews will be held in person at our London Head office in the week beginning 13th October and will involve a presentation and question and answer discussion session.

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.

Benefits: As well as a salary commensurate with our sector, we are proud of our family-friendly staff benefits. We offer 3 days paid leave in a rolling year to care for a sick child or grandchild, 3 days paid leave in a rolling year to care for a sick or elderly relative, an incremental holiday scheme, life cover, a healthcare cash plan, access to an open learning library and other learning & development opportunities, an enhanced contribution into our workplace pension and a generous maternity package. We particularly welcome applicants from those who are underrepresented, such as women in senior roles such as this, disabled people and people from Black and Minority Ethnic communities.

REF-224 049

Operations Officer Wales

You will be working alongside a team of Operations Officers, supporting, inspiring and guiding DofE leaders to ensure a consistent and quality experience for the young people that they support. You’ll be managing a portfolio of existing partners in Merthyr Tydfil and Rhondda Cynon Taff.

You will be home based, but there will be a mix of face to face and online interactions and, you will need to be prepared to travel across your patch. There may be meetings elsewhere in Wales, or across the UK, which you will be required to attend.

Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their opportunities.

The DofE Award is a game-changer. We know that perseverance and passion for long-term goals is linked to success in education, life and work. Our structured programme of volunteering, physical and skills-based challenges inspire, guide and support young people to achieve.

We are looking for an enthusiastic, proactive, and effective team player to help us to give more young people from across Wales the chance to take part in the DofE, particularly those from diverse and marginalised backgrounds.

DofE Wales is proud to be a bilingual organisation and you will need to demonstrate an understanding of the bilingual context of Wales.  We welcome applications from non-Welsh speakers, who will be expected to demonstrate an understanding of the bilingual context of Wales and a commitment to developing their Welsh language skills.

You will need to have good interpersonal skills to build effective relationships with internal and external stakeholders and have the skills to support and manage them to deliver high quality DofE opportunities.