Supporting families administrator jobs

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

We are looking for an experienced Legacy and Tribute Manager who will be responsible for generating around £1.4 million annually through compassionate and professional management of Gifts in Wills and Tribute Giving. You will lead, shape and deliver RUHX’s Legacy & Tribute Programme—one of our most impactful income streams that enables supporters to honour exceptional care given at the RUH.

We’re looking for an experienced legacy fundraising professional with a strong track record in generating income through Gifts in Wills, creating inspiring marketing campaigns, and managing complex legacy administration with confidence and accuracy. You will bring proven expertise in handling sensitive donor relationships, working with solicitors and executors, and navigating legal processes with minimal guidance. 

Main duties of the job

We need someone highly skilled, emotionally resilient, and able to lead a busy programme while delivering outstanding stewardship rooted in compassion.

This is your chance to help create extra extraordinary healthcare for everyone—by giving supporters a meaningful way to express gratitude, honour loved ones and create a legacy that lasts.

No two days in our team are the same. We split our time evenly between working flexibly at home and onsite in the office in Bath, as well as being out and about in our community.  You will have a varied role which involves managing a wide range of duties and tasks including. 

You will:

• Lead legacy marketing, stewardship and administration with confidence and integrity
• Support bereaved families and grateful patients with empathy and professionalism
• Build strong relationships with local solicitors, legal partners and clinical teams
• Manage a wide and varied caseload of legacies with accuracy and legal competency
• Deliver marketing and supporter engagement activity that inspires long-term giving
• Drive forward RUHX’s Grateful Patient Strategy through legacy and tribute pathways

This is a role where compassion meets strategy—where technical knowledge of legacy administration and marketing is combined with meaningful relationship-building.

For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

Brief role description:​

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.​

Please note this role is subject to an Enhanced Disclosure & Barring Service (EDBS) check and Prison Vetting conducted by the Ministry of Justice. Both must be successfully completed before employment can commence.​

Interested? Want to know more about the Charity? check out our Website.​

Eager to know more the role? Have a look at the Job Description.​

What’s in it for you? Check out our Benefits.​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, ​Thursday, 2 April 2026. ​

Got questions about the role? ​Get in touch with the People Team.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Job Title: Digital Marketing Officer

Reporting To: Marketing & Communications Manager

Salary: £26,848 - £31,439

Hours: 37.5 hours per week

Duration: Permanent

Location: Alder Hey Children’s Charity, Liverpool / Hybrid-working

Job Purpose:

The purpose of this role is to support the planning, delivery and optimisation of Alder Hey Children’s Charity’s digital marketing activity across key channels, reporting to the Marketing & Communications Manager.

This is a hands-on digital role focused on day-to-day delivery, advertising and optimisation across the charity’s digital platforms. The Digital Marketing Officer will play a key role in ensuring digital advertising channels are engaging and effective in supporting fundraising, brand awareness and supporter engagement.

The role works closely with colleagues across Marketing, Fundraising and Communications, and supports the delivery of digital activity set by the Marketing & Communications Manager.

Main Duties/Tasks

Digital Duties:

Content Creation, Management, and Campaign Support

• Creating, editing, and publishing content across the charity’s digital channels (website, email, and ad channels) in conjunction with the Content Creation Officer and Marketing Officers.
• Managing day-to-day updates to the charity websites using the CMS, ensuring content is accurate, engaging and aligned to brand guidelines. Maintain high standards of brand identity across all digital touch points.
• Building and sending email communications using the charity’s email platform, supporting segmentation, stewardship and supporter journeys.
• Supporting the delivery of integrated marketing and fundraising campaigns through digital channels.
• Adapting digital copy for different audiences and platforms, including web pages, email campaigns and digital appeals.

Digital Marketing Optimization, Reporting, and Budget Support

• Optimising and supporting budget monitoring for AI Search, Paid Search, SEO, and Google Grant campaigns.
• Monitoring and reporting on digital performance using analytics and platform insights, identifying opportunities to improve engagement and effectiveness.
• Supporting paid digital fundraising activity by preparing and advising on content, assets, and copy, and assisting with reporting and optimisation under the direction of the Marketing & Communications Manager.

Brand Management, Compliance, and Collaboration

• Ensuring all digital content and activity complies with brand guidelines, accessibility standards, GDPR, and relevant regulations.
• Scheduling and managing organic content in line with agreed plans, adapting content where needed for different channels, working with Marketing Officers to ensure a consistent brand presence.
• Working with internal colleagues and external suppliers or agencies, where required, to support digital delivery.
• Supporting the Marketing & Communications Manager to maintain organised digital systems, content libraries, and workflows.

Other Duties:

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to team development and working collaboratively with colleagues and volunteers.
• Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans.
• Any other reasonable duties as required by your line manager.

Closing date: Monday 20th April, 12pm

Shortlisting: Wednesday 22nd April

Interviews: Thursday 7th May

This is a a unique opportunity has arisen within a national breastfeeding charity to support the organisation through an exciting new phase of development. 

The ABM is a small but growing national charity. To support our expanding activity, we are creating a new role that provides comprehensive administrative and operational support across the organisation. The Team Support Officer will ensure the smooth running of core processes while also assisting colleagues working across all functions, including but not limited to, fundraising, communications, training, governance, and events.

This new post integrates and expands on previous administrative functions, providing flexible operational support across all areas of ABM’s work. It replaces the former Administrator and Admin Assistant roles, bringing together core administrative functions with additional capacity to support ABM’s strategic growth.

Furnishing Futures is a charity that creates beautiful healing homes for women and children who have escaped domestic abuse, and been given empty social housing, using unwanted furniture from the interiors industry. We are looking for a Senior Specialist Support Worker, to provide maternity cover for 12 months managing our specialist support service and providing focussed support to beneficiaries.

Our specialist support team works alongside our home designers to provide advice and support on a range of issues to help alleviate social isolation for survivors, as well as facilitating women’s groups and managing relationships with referral partners.

We are looking for someone with experience supporting vulnerable people with complex needs from a wide variety of backgrounds, and an understanding of the impact of deprivation, discrimination and domestic abuse on individuals, families and communities. Based in Leyton you will be managing a small team and helping the charity develop its service across London. 

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. We’re expanding our service and looking for new administrator to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Administrator

Location: Reading with hybrid working arrangements.

Contract: Permanent full time 37 hours per week. Part time opportunities will also be considered at a minimum of 15 hours per week over at least 2 days.

Salary range: Full time salary range £24,243 to £26,855 per annum. Part time opportunities on a pro-rata basis of this range.

About the role:

As the BB4K Administrator you will provide essential administrative support to the BB4K team and service we deliver. This includes:

· database administration

· planning and managing the service delivery diary

· ordering resources and stock for service delivery

· general administrative tasks

· responding to initial enquires

· arranging meetings and taking minutes 

About you:

As a successful BB4K Administrator, you will have experience of providing administrative support in a busy environment, with accurate attention to detail. With excellent interpersonal skills, you’ll work collaboratively with a positive and flexible approach. You’ll be organised, able to meet deadlines and confident collating and recording accurate information. You’ll be efficient working with data to identify and present key points and produce clear, informative reports.

If this sounds like you please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful. Please also visit our website for contact details for an informal chat about the role.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

Closing date: 9am, Tuesday 07 April 2026          

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

All opportunities with PACT are based in the UK, and you must be eligible to live and work in the UK.

Other roles you may have experience of could include: Admin Assistant, Administrator, Admin Support, Customer Admin Support, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children, and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners, and the Sussex community to ensure children can be children no matter now sick they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies, and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

Rockinghorse delivers more than 70 impactful projects each year to support sick and disabled babies, children, and young people across Sussex. As our programmes grow, we are seeking a highly organised and proactive Project Coordinator to support the day‑to‑day delivery of our projects and services.

Reporting to the Senior Projects Manager, this role will play a vital part in ensuring our projects run smoothly on time and on budget. You will work closely with NHS Champions (doctors, nurses, and healthcare professionals), internal colleagues and external partners to help coordinate activities, gather information, maintain accurate records, and support the successful delivery of all our projects.

This is a hands‑on, operational role, offering an opportunity to develop project management skills within a friendly and impactful children’s charity. You’ll play an important part in ensuring our projects make a meaningful difference to children and families across Sussex.

The location of this position is a mixture of office and site visits within Sussex.

Duties of the role 

Delivering incredible projects that save and improve lives.

Rockinghorse delivers and funds around 70 projects per year – supporting sick and disabled children in hospital.

Project Delivery & Day‑to‑Day Coordination

· Support the administration, coordination, and delivery of Rockinghorse projects across Sussex.

· Maintain project schedules, trackers, documentation, and communication logs.

· Organise meetings, site visits, check‑ins, project reviews, and installations.

· Coordinate logistics for small projects, including ordering items, liaising with suppliers, and arranging deliveries.

· Ensure accurate filing and record‑keeping across all project documentation.

· Prepare project reports for internal use.

· Support the Senior Projects Manager on the scoping out, development and implementation of new areas of work and projects for the charity.

· Maintain records on the projects database ensuring all records are accurate and up to date.

· Co-ordinate seasonal projects (e.g. Easter, Christmas) including collections and deliveries with supporters and beneficiaries.

Working with NHS Staff & Project Champions

· Support NHS staff and Rockinghorse Champions and NHS staff  to develop and submit project proposals.

· Be a point of contact for day‑to‑day project enquiries.

· Organise and deliver our biannual Projects Days, including scheduling, logistics, communication and follow‑up.

· Build positive working relationships with doctors, nurses, and healthcare teams to support smooth project development and delivery.

Monitoring, Evaluation & Impact

· Collect data, feedback, photos, and evaluation information for all projects.

· Support the Senior Projects Manager with implementing the charity’s impact and evaluation frameworks.

· Help prepare impact summaries for fundraising, communications, and reporting purposes.

· Maintain accurate monitoring records for project KPIs and outputs.

Internal Communication & Cross‑Team Support

· Provide regular updates to colleagues across Fundraising, Communications and Operations.

· Assist in preparing content and information for marketing and donor stewardship.

· Coordinate seasonal projects (e.g. Easter, Christmas) including packing, delivery, and volunteer support.

 

Operational & Administrative Support

· Assist with central office admin tasks related to project delivery.

· Support the organisation of project‑related events.

· Help maintain project files, compliance records, and data protection requirements.

· Assist with volunteer coordination for project‑related activities where required.

Person specification 

Essential experience, skills, and knowledge for the role: 

1. Experience supporting the coordination or administration of projects, programmes, or multi‑stakeholder activities.
2. Strong organisational skills with the ability to manage multiple tasks and deadlines.
3. Excellent communication and interpersonal skills, with confidence working with a range of stakeholders.
4. Ability to work proactively, use initiative and solve problems as they arise.
5. Good attention to detail and strong record‑keeping skills.
6. Competence with Microsoft Office (Word, Excel, Outlook) and willingness to learn new systems.
7. Ability to handle confidential and sensitive information appropriately.
8. A commitment to the mission and values of Rockinghorse Children’s Charity.
9. Knowledge of safeguarding and safe working practices.

Desirable experience, skills, and knowledge: 

1. Experience working in a charity, NHS, or healthcare environment, with a knowledge of paediatrics, neonates, youth work or other healthcare services working with children and young people.
2. Understanding of project evaluation, monitoring, or impact measurement.
3. Experience supporting finance, HR, operations, or volunteer functions.
4. Familiarity with compliance and data protection (GDPR) requirements.
5. Experience with project management or CRM systems (Rockinghorse uses e-tapestry).

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the nine essential elements of the person specification.

Your covering letter must address your experience, skills, and knowledge against the nine essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the five desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline: midnight 5th April 2026

· Shortlisting: w/c 6th April 2026

· Interviews will be the: 15th or 16th April 2026

Interviews will be with the Senior Projects Manager and the Head of Philanthropy and Development and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity, and the process of recruitment.

The role will be available from 1 April 2026 (depending on post holder’s availability).

We are advertising these roles as a partnership with Age UK Bexley, Bexley Mencap and Carers Support Bexley each hosting 1 role.  You can apply for a role with a specific organisation or all 3. They are looking for 3 Direct Payments Advisors to support people and their families to understand, set up and confidently manage their Direct Payments.

This is a role where you will combine practical advice, problem solving and relationship building to help people take control of their support in a way that works for them.

The role will include:

• Providing clear, accessible advice about Direct Payments and how they work.
• Supporting people to understand their responsibilities, including employing Personal Assistants.
• Maintaining accurate records and supporting monitoring and audit processes.
• Includes working with a small team of advisors based in partner charities to provide holistic support.

The Direct Payment Support Advisor supports people to understand and manage their direct payments so they can make informed choices about their care and support. By providing clear, practical and compassionate guidance, the role helps residents maintain independence, confidence and connection to the lives and communities that matter to them.

This post is 35 hours per week on a fixed-term contract until March 2028 (contract extension based on funding).

*An enhanced DBS will be required for each successful candidate, at no cost to you. (T&Cs apply)

We have an exciting opportunity for an experienced Salesforce Administrator to play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

People Administrator

Salary: Band 3 £27,152.71 - £30,443.60 per annum inclusive

Contract type: Permanent, full-time

Hours of work: 37.5 hours per week (Hybrid – up to 1 day from home)

About the job role

An exciting opportunity has arisen for the position of People Administrator at St Joseph’s Hospice. This is a vital role in supporting the employee experience and helping deliver on our mission of continuous improvement, innovation, and compassionate care.

You will be responsible for a wide range of administrative duties across recruitment, onboarding, HR systems, records management, and general support. This is a varied role suited to someone highly organised, with a keen eye for detail, and a genuine commitment to providing excellent internal service to our teams.

Contract type: Permanent, full-time, 37.5 hours per week (Hybrid – up to 1 day from home).

About you

You’ll bring solid admin experience from a busy environment, with a professional, organised approach and great attention to detail. You’re someone who can manage multiple tasks, communicate clearly, and enjoys using and learning new systems and ways of working.

• You’re approachable, proactive, and always willing to help.
• You handle sensitive information with care and discretion.
• You’re confident using Microsoft Office and enthusiastic to learn new systems.
• You’re happy to support a range of admin tasks across recruitment, onboarding, and employee records, helping the team stay organised and responsive.

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity-awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services — delivered at home, in our in-patient unit, and through out-patient clinics — are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

For further information, please see the attached Recruitment Pack.

To apply, please visit our recruitment page via the apply button.

Closing date: 6 April 2026.

Interviews: 15 April 2026.

Please provide a supporting statement that sets out why you think this role is right for you and how you meet the knowledge and experience criteria in the person specification. Please note that it is essential that you provide this statement as it will be used as a basis for shortlisting.

The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton, Harefield, St Thomas’, Evelina London Children’s Hospital and their partner hospitals.
Based at Royal Brompton Hospital, we work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust
network.

The Family Support Officer plays a vital role in delivering compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager, the post-holder will help deliver high-quality charitable services, events and projects.

Key objectives of the job 

• Work closely with the Hospital Services Manager to deliver core charity support, including but not limited to researching and distributing essential items, seasonal gifts and treats.

• Assist with the planning, preparation and delivery of events for children and families, varying in scale from one-to-one activities to large events.

• Obtaining and filing photo consent forms for any photography for promotional use.

• Assist with the delivery and development of services specifically for bereaved families, including annual events and support projects. 

• Assist with the upkeep of parent communal areas, including stock levels and general maintenance.

• Order products as directed by Hospital Services Manager

• Accurately recording charitable output, to be used for reporting purposes.

• Arranging travel and accommodation for families as part of our support services.

• Contribute ideas to improve services and identify unmet needs among families.

Communication and representation

• Communication with parents and families during face to face, telephone, email and social media interactions.

• Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required)

• Assist with the creation of regular charity newsletters through copywriting.

• Act as an ambassador for the charity when attending events and activities. 

Additional duties 

• Ensure that up to date written records and activity data are maintained in  accordance with professional and charity standards. 

• Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.

• Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.

• Be vigilant and aware of all stock, merchandise and resources owned by the charity.

• Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash). 

• Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post. 

• Participate in safeguarding training and mandatory Trust/charity training.

• Complete merchandise sales from charity office as and when necessary.

Person specification 

Essential 

• Experience of working or volunteering with children, young people and families.

• Proven ability to deliver high-quality support in a service-driven environment.

• Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues, additional needs, and bereavement with sensitivity.

• Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.

• Calm under pressure.

• Strong organisational skills. 

• Experience handling sensitive information appropriately.

• Personal drive, energy, integrity, adaptability and responsibility. 

• Good IT skills, including competence in Microsoft Office products. 

• Excellent personal and communication skills, including written and spoken English. 

• Reliable and punctual

• High level of attention to detail.

• Excellent references will be required.

• Enhanced DBS check will be required.

Desirable 

• Experience of working directly with children/families who have additional health needs. 

• Experience of working or volunteering within a hospital. 

• Experience of working within an office/admin setting. 

• Knowledge of the NHS environment.

• Previous charity or third-sector experience.

About The Role
Are you passionate about making a difference in people’s lives?
Do you want to be part of a caring, supportive, and dedicated team?
We’re looking for a Housing Administrator to join our supported living and housing services based in Surrey.
This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams — helping services run smoothly and compliantly.
As a Housing Administrator, you’ll:

• Act as the first point of contact — answering phones, emails, and welcoming tenants, families, and professionals.
• Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions).
• Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries.
• Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues.
• Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants.
• Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities.
• Assist with audits, KPI collation, and performance reporting.
• Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements.
• Book meetings, reviews, and professional visits, and provide hospitality when required.
• Order PPE, stationery, and supplies, and support events and social activities.
• Manage the social club and safely oversee the secure handling of client bank cards in line with policy.

What we’re looking for:

• At least two years’ experience in an administrative role within housing, supported living, care, or a related environment.
• Knowledge of housing management processes, tenancy administration, and compliance requirements.
• Experience supporting benefit applications or liaising with external agencies (desirable).
• Strong organisational skills with excellent attention to detail.
• Confident communication skills, both written and verbal, with a warm and professional approach.
• The ability to produce accessible documentation, including easy-read materials.
• A calm, empathetic, and non-judgemental approach when supporting tenants and families.
  The ability to manage multiple priorities and work collaboratively as part of a team.
  A commitment to confidentiality, safeguarding, equality, and inclusion.

About The Organisation
Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including:
• Adults with learning disabilities, many of whom are also autistic.
• Vulnerable families, including those experiencing homelessness.
• Individuals who need additional support to remain in their homes or with their families.
We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives.
Why Join Us?
• Be part of a warm, inclusive, and supportive organisation.
• Ongoing training and professional development opportunities.
• A varied role where no two days are the same.
• The chance to make a real difference in people’s lives every day.
• Competitive pay and benefits package.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

About Play for Progress

This is an exciting moment for Play for Progress (PFP) as we celebrate our 10th anniversary and reflect on a decade of creative, therapeutic and community-building work with young people navigating the asylum system. Play for Progress is a Croydon-based charity dedicated to supporting unaccompanied young people seeking asylum, aged between 14 and 25. Through creative engagement, education, therapeutic support and community-building, we provide a space where young people can access opportunities, develop their skills, and find the support they need to navigate the challenges of displacement.

Our mission is simple but profound: to ensure that every young person who comes to us has the community to survive, the space to heal, and the stability to thrive. We are a small, close-knit team driven by a deep commitment to the young people we serve — and we are looking for an Admin Support Officer who shares that commitment.

The Role

This is a vital role at the heart of our organisation. As Admin Support Officer, you will be the operational backbone of Play for Progress — keeping our systems running smoothly, supporting our team to do their best work, and ensuring that the young people and partners who engage with us experience a professional, warm and well-organised charity.

The role is  hands-on, varied and  touches every part of the organisation. You will need to be highly organised, proactive and adaptable — someone who takes real pride in getting the details right and who understands that good administration is what makes good work possible. A genuine commitment to our mission and values is essential.

Key Responsibilities

General Administration

• Provide day-to-day administrative support across the organisation, ensuring smooth and efficient operations

• Manage and maintain organisational filing systems — both digital and physical — ensuring documents are accurate, accessible and up to date

• Draft, proof-read and format a range of documents including letters, reports, meeting papers and internal communications

• Handle incoming and outgoing correspondence professionally and promptly, including post, email enquiries and phone calls

• Support the scheduling and coordination of internal meetings and workshops, including preparing agendas and taking minutes

• Support HR administration, including contracts, onboarding, and maintaining records.

• Oversee the DBS (Disclosure & Barring Service) process for staff, ensuring compliance with safeguarding requirements.

• Maintain staff training records and track compliance with mandatory training.

• Assist in recruitment processes, including posting job descriptions, coordinating interviews, liaising with candidates and onboarding

Programme & Operations Support

• Maintain and update databases and records relating to young people, sessions and outcomes, ensuring compliance with GDPR and data protection requirements

• Assist with the collection and recording of monitoring and evaluation data to support impact reporting

• Assist with the coordination of half-term projects, events and external activities as required

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Who You Are

• Highly Organised: You love keeping things running smoothly and efficiently.

• Detail-Oriented: You ensure compliance, record-keeping, and processes are all in top shape.

• Proactive & Reliable: You anticipate challenges and take initiative to solve them.

• Social Media Savvy: You understand how to use digital platforms to communicate impact and engage audiences.

• Compassionate & Aligned with Our Values: You believe in the power of creativity, community, and care to support young people who have faced adversity.

• Tech-Savvy: Comfortable using administrative tools, HR platforms, and databases.

Essential Experience & Skills

• Experience in office management, administration, or HR support roles.

• Strong knowledge of HR processes, safeguarding, and compliance (DBS checks, training records, etc.).

• Excellent organisational and time-management skills, with the ability to balance multiple priorities.

• Strong written and verbal communication skills.

• Experience managing social media platforms for an organisation or project.

• Comfortable working independently and as part of a hybrid team.

Desirable

• Experience working in a charity, arts, or community organisation.

• Understanding of trauma-informed practice.

• Familiarity with Canva, Mailchimp, Square Space, InForm, scheduling tools, and content creation for social media.

What We Offer

• A flexible, supportive and genuinely values-driven working environment

• The chance to be part of an organisation doing vital and meaningful work with young people

• 20 days annual leave pro rata, plus bank holidays

• Pension - 5% contributory pension scheme with 3% employer contribution 

• Hybrid and flexible working arrangements

• Regular supervision and access to professional development opportunities

• A warm, diverse and inclusive team that reflects the communities we serve

Our Commitment to Equality, Diversity & Inclusion

Play for Progress is an equal opportunities employer. We warmly welcome applications from people of all backgrounds, and particularly encourage applications from Black, Asian and minoritised ethnic communities and from people with lived experience of the refugee or asylum journey. We believe that a team which reflects the diversity of the young people we support makes us stronger and more effective in our work.

If you require any adjustments to support you through the recruitment process, please do not hesitate to get in touch.