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Top job
Justlife Foundation, The City of Brighton and Hove (On-site)
£30,791 per year
A 12 month programme funded by Brighton and Hove City Council with the aim to improve the lives of families in temporary accommodation.
Posted 1 day ago
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Muscular Dystrophy UK, London (Hybrid)
£28,000 - £30,000 per year
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Peabody, Hackney (On-site)
£29,460 pa (Full time and part time roles available – pro rata part time 22.5 hours per week)
Join Peabody’s Hackney Mental Health Services and make a real difference.
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Alder Hey Children's Charity, Liverpool (Hybrid)
£26,848 - £31,439 per year
Philanthropy Assistant role supporting events, donor visits, mailings, research and CRM admin at Alder Hey Children’s Charity.
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First Step Trust, London (On-site)
£30,000 - £35,000 per year Pro Rata
Seeking an EDW to join our team and play a key role in helping people take the next step towards employment, training and independence.
Posted 1 day ago
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Bede House Association, London (On-site)
£30,248.40 per year
Experienced co-ordinator wanted for Bede's Women's Safety Alliance (WSA), Southwark's new Violence Against Women and Girls (VAWG) service.
Posted today
Young Ealing Foundation, Ealing (Hybrid)
£29,120 - £33,280 per year
Posted 2 days ago Apply Now
Kinship, Remote
£26,500 per year (FTE)
Provide virtual one-to-one support to kinship carers and their families to help families to help them become resilient and informed.
Posted 1 day ago Apply Now
The King's Trust, Multiple Locations (Hybrid)
£25,092.00 to £32,314.00, dependent on your location, skills, knowledge and experience
Posted today
New Horizon Youth Centre, London (On-site)
£32,136 - £35,778 per year
Posted 1 day ago
Page 1 of 13
Remote
£25,553 - £28,500 per annum
Full-time
Permanent
Job description

The Role
We are looking for a Supporter Care Administrator to provide outstanding support to our donors, supporters and members of the public, ensuring every enquiry, request and complaint is handled with professionalism, care and efficiency. Based within our Help Chapter, you'll play a key role in delivering an excellent customer experience, building supporter loyalty and helping us make a positive difference for deaf children and their families.
 
What you'll do

  • Be the first point of contact for supporter enquiries via phone and email.
  • Provide exceptional customer service, resolving requests promptly and professionally.
  • Investigate and respond to complaints in a timely and compassionate manner.
  • Maintain accurate records, including donations, Direct Debits and Gift Aid declarations.
  • Work with colleagues, fundraising agencies and suppliers to resolve complex enquiries.
  • Collaborate with your team to manage workloads, share insights and continuously improve supporter experiences.

 
What you'll need

  • Experience delivering excellent customer service to members of the public.
  • Strong communication skills, with the ability to respond clearly and professionally in writing and over the phone.
  • Excellent organisational and administrative skills with a keen eye for detail.
  • Experience using Microsoft Office applications and CRM/database systems.
  • A proactive, positive approach and the ability to work well as part of a collaborative team.
  • Strong digital skills and a sound understanding of agile values & principles.
  • A criminal record check / DBS disclosure (if offered the position).

 


What you'll get

  • Home-based working with flexible hours.
  • 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
  • Pension (5.5% employer contribution).
  • Healthcare Cashplan.
  • Annual performance-based salary increase.
  • Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
 
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.

To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 
Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. 


The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Organisation
National Deaf Children's Society View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 08 July 2026
Closing date: 22 July 2026 at 23:59
Job ref: 0112
Tags: Administration