Supporting families administrator jobs

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution, and to ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Coordinator plays a vital role in supporting all areas of fundraising and marketing by acting as a central point of contact for our supporters. You will ensure that every supporter experience reflects Starlight’s values, balancing warmth and empathy with accuracy, efficiency and strong processes.

You’ll enjoy talking to supporters, taking time to understand them, listening to what matters to them and making sure they feel genuinely valued and appreciated. You’ll also take pride in Starlight’s reputation for excellent supporter care and will be motivated to deliver high standards of customer service while ensuring donations and data are handled accurately, securely and in line with agreed processes.

This role offers the opportunity to develop your fundraising knowledge and skills, supporting a wide range of fundraising activity including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations. With your experience and expertise, you will help ensure we deliver consistently positive, timely and well-managed supporter interactions that contribute to supporter retention and long-term income growth.

People are at the heart of everything we do at Dandelion Time, whether they are our staff, volunteers, or the families we work with.  Being hands-on in the natural world is the basis for our activities and creativity at Dandelion Time. We care for the earth, plants, animals and each other.

We are excited to welcome someone new into our vibrant, committed and welcoming team as we deliver deeply rewarding work with vulnerable children and their families.  If you enjoy working with people, numbers, data and systems,and you get a buzz from keeping things running smoothly, this role will give you plenty of variety and purpose.

You’ll play a key part in our finance administration, keep essential policies and procedures up to date, and support the coordination of our staff and volunteers. From bookkeeping and invoice processing to maintaining accurate records, supporting recruitment and safeguarding checks and helping create a safe, well‑organised environment, your work will make a real difference every day.

Whilst some bookkeeping experience is important, you don’t need to be an expert in everything else.  Your confidence with numbers, organisation skills, willingness to learn and positive, “can‑do” attitude will ensure your success in this role. 

If you thrive in a lively and supportive team and want to contribute to something meaningful, we’d love to hear from you.

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England, Wales and Northern Ireland with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands we are looking for a specialist Advocate for Scotland. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

Scotland is expected to introduce Domestic Homicide and Suicide Reviews commencing in April 2026. We are looking for a candidate with a good understanding of the Scottish legislative system and good understanding around domestic abuse to join our growing charity

Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy, for and on behalf of, families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:

· Listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight.

· Provide information, support, guidance, advice and advocacy on Domestic Homicide & Suicide Reviews (DHSR’s) and other reviews where relevant and appropriate.

· Manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities.

· Give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf.

· Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions

To apply for this role, please submit a supporting statement along with your CV. Closing date:

Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

.You will be required to visit families and clients across Scotland. 

Our Supporter Care Assistant plays a pivotal role at War Child as the first point of contact for many of our supporters and the general public. We’re looking for someone who is ambitious, proactive and passionate about fundraising: someone who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children. If you are a confident, friendly and empathetic individual who is passionate about great customer care, and building strong, loyal relationships, we want to hear from you!

Part of the Supporter Engagement Department but working across the organisation and the wider War Child family, you’ll be joining a team which prides itself on innovation and collaboration in order to inspire our fundraisers and supporters. The Supporter Care Assistant deals with a wide range of fundraising enquiries through phone, email and post: this is a varied role where no two days are the same. You’ll be supporting our vital work by providing timely, compassionate and appropriate communications, as well as ensuring efficient administration of donations and maintenance of accurate database records.

We’ll need you to be able to work on a Monday, as it’s our busiest day in the team. A regular on-site presence is essential too as managing the incoming post is a core part of the role, so we’ll need you to be based in our London office for a minimum of one day per week. You can work remotely on other days if you choose and we are happy to consider other flexible working arrangements.

What we're looking for

Below are some of the experiences and qualities we’re looking for. You can read the full job advert on our careers site.

• Experienced in delivering high quality customer or supporter care using phone and email that informs, motivates and inspires others; charity/NGO sector experience would be an advantage but not essential to be considered for this role.
• A natural people-person, who is friendly, empathetic, and enjoys communicating with supporters over the phone and in writing. 
• Experienced in carrying out administration tasks and processes, with good knowledge of Microsoft Office.
• Highly organised and have a ‘can do’ attitude, proactively looking for ways to improve the support on offer.
• A flexible  and diligent team player, able to work under your own initiative, take instructions from others, and go the extra mile to service supporter needs.
• Strong and proactive in your approach to managing your own workload, able to work to tight deadlines and multitask at short notice in a busy environment.
• Experienced in using CRM databases to record information promptly and accurately.
• Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person.
• Someone with excellent attention to detail and good numeracy skills.
• Passionate about supporting and helping others.

What we can offer you

At War Child, we genuinely value different ways of working. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

• Flexible working culture and flexible public holidays
• 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
• Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
• Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

ID: 1659 TESOL/TEFL Teacher

Service: The Language of Food, Food Services Team 

Salary: £28,884 - £31,698 FTE per annum (pro-rata for corresponding part-time hours)

- Additionally, £3,679 Inner London Weighting FTE per annum if London based

- OR additionally, £480 home-based allowance FTE per annum if home based

Location: Either Southend or London (part time role) or both areas (full time role)

Hours: 37 full time covering Southend and London (or 18.5 hours per week part time, covering one of the areas)

Contract: Fixed Term until end of August 2026

Job Summary:­

We are looking for an experienced TESOL/TEFL professional to deliver high-quality English language teaching to adults living in Southend and/or London. The successful postholder will deliver engaging language lessons to groups of adult learners with different levels of English within community venues. The postholder will work closely with other members of Family Action staff, particularly those working in FOOD Clubs/Stores, which support people to maximise their income, learn new recipes and try new foods. The successful candidate will play a key role within the Food Services team at Family Action, supporting individuals to develop their communication skills, confidence, and wellbeing.

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for an experienced TESOL/TEFL Teacher to join a new project called The Language of Food, supporting local people in Southend and London to develop their English language skills.

Main Responsibilities:

The role involves, for instance: planning lessons for groups of adult learners of English, ensuring they meet learners’ needs, learning styles and language level; adapting, where necessary, existing English language materials to meet the needs of each group of learners; delivering engaging lessons, encouraging learners’ participation through demonstrating a positive and enthusiastic approach; and completing learner assessments before and after each programme, as well as monitoring each individual’s learning during the programme. (See JD and Specification for full details).

Main Requirements:

The successful candidate will:

· Have a Dip TESOL/DELTA or other similar level teaching qualification (eg PGCE including a TEFL element)

· Be experienced in delivering TESOL/TEFL sessions to groups of adults, particularly in diverse community settings (eg children’s centres)

· Have demonstrable knowledge of effective language teaching and learning strategies

· Have experience of assessing and monitoring students’ learning

· Knowledge of, or willingness to learn about, food safety and healthy eating

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service at Enhanced level.

(See JD and Specification for full details).

Benefits:

· An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)

· Up to 6% matched-pension contributions

· Enhanced paid sick leave and paid family leave provisions

· Eye care and winter flu jabs vouchers

· Cycle to work scheme

· Investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

Click the “Redirect to Recruiter” link above and fill out our digital application form

Closing Date:  12th February 2026 23:59 midnight

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Louise Reilly, David Underwood or Michael Cowieson.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

About Us

We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.

About the role

Kinship Connected is an evidence-informed 6-month intervention for kinship carers. It is delivered in the home and in the community. As a Kinship Family Worker for Kinship Connected, you will deliver our flagship programme to families in Surrey. You will provide intensive one-to-one support to kinship carers to empower them to become resilient, well informed and equipped with a strong support network to help them care for the children in their care. You will help them to navigate their local ecosystems and support them to unlock community assets and support.

Alongside this, you will play a key role in the delivery of Kinship’s Ready Programme in Surrey, ensuring kinship carers are supported to access and engage with workshops and wider kinship services that meet their needs. The Kinship Ready programme is designed to support prospective and new kinship carers understand their journey to becoming Special Guardians.

You will be committed to the work of Kinship, passionate about making a difference to the lives of vulnerable families, and you will have proven experience of working with families, particularly those in more disadvantaged circumstances.

You’ll bring excellent relationship building, communication and organisational skills, as well as the ability to work on your own initiative and collaboratively with partners, both externally and internally.

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support, directly to kinship carers for up to six-months working within the Kinship Connected delivery model. This may include, but is not limited to:

• 1:1 emotional support
• Advocacy support in meetings
• Supporting kinship carers to attend a peer support group
• Liaising with local organisations that can offer specialised support and training
• Liaising with schools or other organisations
• Supporting kinship carers with the behaviour of the child/ children in their care
• Signposting to other support services
• Grants – support with grant application for essential items and holiday breaks
• Setting up and facilitating a monthly support group within your commissioned area
• Signposting carers to Kinship training opportunities or organising targeted training workshops within your LA

Ready Programme delivery and coordination

As part of your role, you will support the effective delivery of Kinship’s Ready Workshops, working closely with the internal colleagues and the local authority. Responsibilities include:

• Booking kinship carers onto Ready workshops and supporting their engagement throughout the programme
• Registering carers via scheduled phone calls, ensuring they understand the programme and feel supported to attend
• Identifying and responding to any additional needs carers may have, including reasonable adjustments, access needs or emotional support, and signposting appropriately
• Referring carers to other Kinship services such as Kinship’s Advice service, Peer to Peer and Training and Support
• Occasionally assisting with the delivery of Ready Programme workshops online
• Completing administrative tasks related to the programme, including registering attendance, maintaining accurate participant records and updating internal systems
• Collating feedback, monitoring outcomes and gathering other relevant data to support evaluation, reporting and continuous improvement of the Ready Programme

Knowledge, abilities, skills and experience:

Essential:

Experience

· Experience of family work and undertaking needs assessments both in person and remotely

· Experience of setting up and facilitating support groups on an in-person and remote basis.

· Experience of working with statutory, voluntary and community networks and the ability to represent the organisation to external stakeholders.

· Experience of dealing with safeguarding

· Experience of using a Customer Relations Management system (CRM)

Knowledge, skills and understanding

• Knowledge and understanding of kinship care and the ability to learn quickly about the regulations and guidance relating to special guardians.
• Excellent communication skills.
• Proven track record of high-level administrative work and experience of working with a case management system to record interventions.
• Excellent organisational skills
• The ability to maintain confidentiality, in line with Kinship policies and GDPR
• IT skills and experience, particularly in Work, Excel, and CRM’s such as Salesforce
• Ability to work on your own initiative and manage your diary
• The ability to manage a complex and varied workload to successfully meet project deadlines and KPI’s.
• Right to work in the UK and a Full, clean driver’s licence.

Desirable:

• Personal experience of kinship care
• Experience in writing copy, case studies and newsletter articles as well as shorter reports
• Experience of using Salesforce database or similar
• Knowledge and awareness of the National Kinship Care strategy for England 2024

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Application questions:

1. Motivation and role understanding

Why do you want to work for Kinship as a Kinship Family Worker delivering the Kinship Connected programme, and how does this role align with your values and experience?
Please refer to your understanding of intensive one-to-one family support and the additional responsibility of supporting carers to engage with programmes.

2. One-to-one family work and assessment

Kinship Connected provides intensive one-to-one support to kinship carers over a period of up to six months.
Describe how you would build trust and effective working relationships with kinship carers, both in person and remotely. Please include:

• Your approach to completing a carer needs assessment and setting SMART goals
• An example of how you have adapted your approach to meet the needs of a family facing challenges or disadvantage

3. Group work, programme coordination and administration

This role includes supporting the delivery of group-based support (running peer-support groups), including coordinating carers’ participation in the Ready Programme and occasional involvement in workshops.
Please describe your experience of:

• Booking or registering individuals onto groups, workshops or programmes
• Supporting engagement before, during and after sessions for peer-support groups and workshops/training referrals
• Managing associated administration (e.g. attendance records, data entry, feedback collection)

If you do not have direct experience, please refer to similar work you have undertaken.

4. Safeguarding, boundaries and managing complexity

Kinship carers supported through this role may experience high levels of stress, trauma and complex family situations.
How do you:

• Identify, respond to and escalate safeguarding concerns in both one-to-one and group settings
• Maintain professional boundaries while offering empathetic support
• Manage a varied caseload, prioritise tasks and maintain accurate records when working with families experiencing complex or crisis situation

Support Worker Job Description - Upper Sydenham, Lewisham

Support Worker

Location: Upper Sydenham, Lewisham, Greater London, United Kingdom

Salary: £27,367.00 per Annum

Employment Type: Full-time, Permanent

About the Role

We are seeking a compassionate and dedicated Support Worker to join our team in Upper Sydenham, Lewisham. This is a fantastic opportunity to make a real difference in the lives of individuals within the community, supporting them to live independently and with dignity. Your role will be central to the success of our PLUS programme, where your skills and commitment will directly impact the wellbeing and quality of life of those we support.

Key Responsibilities

• Provide personalised care and support to individuals with varying needs, including physical disabilities, mental health challenges, and learning difficulties.
• Assist service users with daily living activities such as personal hygiene, meal preparation, medication administration, and mobility.
• Encourage and promote independence and social inclusion by supporting service users to access community resources and engage in meaningful activities.
• Maintain accurate and confidential records of care and progress in line with organisational policies and regulatory requirements.
• Collaborate with healthcare professionals, social workers, and family members to ensure a holistic approach to care.
• Follow health and safety procedures to maintain a safe environment for service users and colleagues.
• Participate in training and development opportunities to enhance your skills and knowledge.

Candidate Requirements

• Previous experience in a support worker role or similar within health, nursing, social care, or charity sectors is desirable.
• An empathetic, patient, and respectful approach to supporting vulnerable individuals.
• Good communication and interpersonal skills, with the ability to build trusting relationships.
• Flexible and adaptable to meet the varying needs of service users.
• Basic literacy and numeracy skills; willingness to undertake formal qualifications such as NVQ Level 2 or 3 in Health and Social Care is an advantage.
• Understanding of safeguarding principles and commitment to promoting the welfare of vulnerable adults.
• Ability to work both independently and as part of a team.
• Enhanced DBS check clearance (or willingness to undergo one).

Benefits

• Competitive salary of £27,367 per annum
• Permanent, full-time position offering job security and career progression
• Comprehensive induction and ongoing training to support your professional development
• Supportive and inclusive working environment with a focus on wellbeing
• Opportunities to contribute to meaningful community projects and charitable initiatives
• Generous holiday entitlement and pension scheme

Why Join Us?

At our organisation, we are passionate about delivering outstanding care and support to those who need it most. Joining our team means becoming part of a friendly, values-driven community that prioritises respect, dignity, and empowerment. If you are motivated to enrich lives and thrive in a rewarding role within the health, nursing & social care, or charity sectors, we would love to hear from you.

How to Apply

To apply for this exciting Support Worker opportunity, please submit your CV and a covering letter outlining how your skills and experience meet the requirements of the role. We look forward to welcoming a new member to our dedicated team in Upper Sydenham.

The Young Ealing Foundation is a place-based charity based in Ealing, West London which brings together the voluntary, statutory and private sectors in the local area to increase and improve opportunities for children, young people and families.

The Young Ealing Foundation’s vision is to ensure all young people in Ealing can access the opportunities and support they need to grow up and lead happy and safe lives, fulfil their potential and become a valued and listened to part of the local community. We work towards this by working with and in the community to empower small, local charities to thrive and flourish to enable and advocate for sustainable, high quality service provision for children and young people.

The Young Ealing Foundation is seeking to appoint an administrator to join our small but impactful team. As a small, place-based charity, we often find ourselves responding in dynamic ways to local need, whether of the children and young people in Ealing, or the grassroots charities who form our membership. This role would suit someone who gets excited about approaching opportunities in innovative ways and moving quickly to enact these. 

Main purpose of the role:

· Administrative support for projects and internal operations

· Marketing and communications support

· Event administration and event planning support

· Membership administration

· Data collection and collation for impact measurement & research projects

ID: 1670Assistant Director of Partnership, Services and Innovation

Service:           Bromley by Bow Centre, Family Action

Salary: £61,000 (inclusive of ILW and market allowance)

Location: Based at the Bromley by Bow Centre in Tower Hamlets.  Given the leadership and collaborative nature of the post, the Assistant Director will be expected to have a strong presence and attend the Centre multiple times a week.  There will be travel within the London area and occasionally outside of this region.

Hours: Full Time – 37 hours a week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

About the Role:

The Assistant Director position offers an exciting opportunity for an ambitious individual who is passionate about working within a strong, vibrant community to drive positive change. 

Are you an innovative, strong team player and leader, who is solution focused and passionate about making a difference in everything you do?  Do you have a proven track record of partnership working, creating growth and retaining services, delivering excellent, inclusive services and cultivating quality and diversity?  Are you looking for a diverse, ambitious and fast paced organisation – if so, you have found it.

The role’s primary function is to provide strategic direction, development and growth.

The Bromley by Bow Centre (BBBC), established in 1984, has grown into a nationally recognised model for community regeneration. Today, it serves as a key hub for the East London Borough of Tower Hamlets, with a mission to help the community thrive through person-centred, holistic, and integrated health and wellbeing support.

BBBC works in close partnership with a range of stakeholders, its services span integrated advice, employability and enterprise programmes, learning opportunities, community and wellbeing support, social prescribing, and activities that foster inclusion. In addition, the Centre collaborates across organisations and communities to deepen understanding, share learning, and develop its principles and model.

BBBC is merging into Family Action early in 2026 and will become a part of Family Action’s vibrant London region, which works in and with diverse London communities and adapts to their evolving needs. Our work is underpinned by service user involvement, robust partner engagement, and a strong commitment to equality, diversity, and inclusion. We strive to create a sense of belonging for both staff and the people we support, and we are dedicated to innovating and co-designing services alongside those with lived experience.

The role requires a strategic thinker who is confident in developing and working with external stakeholders and partners while maintaining a clear oversight of operational delivery.  

You will be creative, promote innovation, and contribute to the ongoing growth and strategic development of BBBC and services within the wider Family Action.

Responsibilities:

· Lead and manage strategic partnerships at a local and national level.

· Provide leadership and drive innovation across BBBC.

· Operational line management of the Heads of Delivery and Impact ensuring the successful integration of BBBC into Family Action.

· Oversee budgets, manage financial risks, generate income, and contribute to sustainable service development.

· Represent BBBC and Family Action externally and build strong partnerships to support integrated service delivery.

· Ensure high-quality, safe, and compliant services through overseeing effective monitoring, auditing, and continuous improvement in line with Family Action’s polices and frameworks.

· Be a key member of Family Action’s London team and the wider Senior Leadership Group.

Main Requirements (for details check the job description and person specification):

· Strong track record in stakeholder engagement and cross-sector partnership working.

· Proven experience leading services for children, young people, adults and families.

· Ability to manage teams, budgets, income generation and service performance to a high standard.

· Knowledge of safeguarding, regulatory frameworks, and quality assurance processes.

· Commitment to equity, diversity, and inclusion, with an understanding of structural disadvantages.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· complete an application form on the Family Action portal

· Closing Date: Monday 9th February 2026 9am

Interview dates – panel interview and presentation – Wednesday 4th March 2026 with visit to the centre and staff focus group prior to this – date to be confirmed.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Lee Denton (full email address located on the advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families, children and adults and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

For this vacancy, we are also applying positive action to improve the representation of people of colour in senior operational management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Grants Officer

Service: Grants

Salary:

- £25,221 - £27,780 FTE per annum (£15,132.60 – £16,668 per annum for part-time, 22.2 hours per week)  

- Additionally, £480 home-based allowance FTE per annum (£288 per annum for part-time, 22.2 hours per week)

Location: Homebased

We currently work from home on Tuesday, Wednesday, Thursday and Friday from 9am to 3pm.

Hours: 22.2 hours per week (part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Grants Officer to join Family Actions’ Grants Service. You will work closely with the Grants Manager to award grants to individuals and families through our range of welfare and educational grants programmes. Although we are a small service our impact is significant, our grants help thousands of people every year.

Main Responsibilities:

• Working with the Grants Manager on the day-to-day administration of Family Action’s Grants Programmes.
• Assessing Grant Applications.
• Being a key point of contact for grant recipients and members of the public providing assistance and information about Family Action’s grants service.
• Assisting with maintaining strong working relationships with Family Action’s partner organisations and providing information about the Grants Service both to external and internal services.

Main Requirements (for details check the job description and person specification):

• Have a non-judgemental, reliable and professional approach in dealing sensitively with vulnerable individuals via email and telephone.
• Proficient in Microsoft Office with strong IT and administration skills.
• Enthusiasm to learn new skills and gain new knowledge relating to the grants service including: IT systems such as databases, communication skills, knowledge about welfare benefits systems, housing systems, educational funding options and other grants that are available.

Benefits:

• an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days pro rata plus bank holidays pro rata
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and fill out our digital application form

· Closing Date: Friday 20th February 2026 at 11.59pm

Interviews are scheduled to take place the week starting 2nd March 2026 virtually, with slots throughout the working day and early/late slots available.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Do you want to make a positive difference for local families at the very start of their parenting journey? 

Close‑Knit Families is looking for a caring, community‑minded colleague to join us as a Project Support Worker for The Village. The Village is a 12‑month pilot in Redcar & Cleveland, offering free, welcoming spaces for parents and babies during pregnancy and the first postnatal year. It focuses on strengthening parent–baby relationships, supporting wellbeing, and promoting positive child development through pre‑birth workshops and stay‑and‑play sessions. 

We’re seeking someone with experience in early years, family support, or community engagement—ideally a parent or carer themselves—who can bring warmth, empathy, and flexibility to the team. If you’re passionate about helping parents and babies thrive, this could be the opportunity for you. 

Learn more about our work on our website and consider whether our mission, vision, values, and approach align with yours. 

Role Summary 

The Project Support Worker will work closely with and be line managed by the Project Lead to deliver The Village pilot project. You will support the delivery of pre‑birth workshops and weekly stay‑and‑play drop‑ins, engaging and supporting parents and babies. Additional hours can be worked flexibly and will include promotion and outreach, monitoring and evaluation, administration, and supporting fundraising activities. 

This is a hands‑on role, ideal for someone with experience in early years practice, community engagement, or family support, who can work flexibly, including some evenings. 

Key Responsibilities 

• Session delivery: Support weekly daytime drop‑ins and co‑deliver three evening sessions per month, including preparing resources, setting up, and packing down. 

• Family engagement: Welcome families, build rapport, facilitate play and activities, provide support, and signpost to local services. 

• Promotion and outreach: Assist with promotional materials, social media updates, and community outreach to recruit participants. 

• Monitoring and evaluation: Collect attendance data, support surveys and feedback, and contribute to case studies and observational notes. 

• Administration: Maintain participant records, manage session resources, and support basic budgeting and ordering. 

• Safeguarding and wellbeing: Follow safeguarding procedures, complete required checks, and help ensure a safe, inclusive environment. 

• Partnership working: Support liaison with Redcar Baptist Church and local services to coordinate referrals and joint activities. 

• Fundraising: Assist Close‑Knit Families with fundraising activities. 

Person Specification 

Essential 

• A desire to support newborn families and an understanding of why this matters. 

• Excellent communication and interpersonal skills, with the ability to engage diverse families and work well with colleagues and partners. 

• Ability to communicate information in a warm, empathetic, and non‑judgemental way. 

• Awareness of safeguarding and appropriate actions where concerns arise. 

• Reliable, organised, and able to work independently within a small team. 

• Ability to use basic Microsoft software (Word, Excel, Outlook) and work confidently on a computer or laptop. 

• Alignment with our mission, vision, and values. 

• Willingness to attend training, supervision, and reflective practice. 

• Enhanced DBS (transferable or new DBS required). 

Desirable 

• Experience working with parents, babies, early years, or community settings. 

• Lived experience as a parent or carer, or equivalent responsibility for children aged 0–5. 

• Experience in administrative or similar roles. 

• Level 2/GCSE English qualification. 

• Experience with monitoring and evaluation tools or simple survey platforms. 

• Experience with social media or community promotion. 

• Level 3 qualification in a relevant discipline (education, social care, early help, voluntary sector). 

What We Offer 

• A meaningful part‑time role contributing to an innovative pilot supporting families at a key time. 

• A supportive team environment rooted in connection, care, and making change. 

• Ongoing training and supervision. 

• The opportunity to influence a model that could be replicated across Teesside. 

Equal Opportunities 

Close‑Knit Families is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. 

Administrator

We are looking for an Administrator to join the team, providing proactive executive and administrative support to the Chief Executive.

This is a part-time role, offering hybrid working.

Position: Administrator

Location: Stonehouse Gloucestershire/Hybrid (Onsite parking available)

Hours: Part-time (18 hours, ideally over 3 – 4 days, with 4 hours per week working from home)

Salary: £24,404 pro rata (£11,872 per year actual)

Contract: Permanent

Closing Date: 23rd February at 9am. This job opportunity may close early if we find an appropriate candidate before the closing date. We are looking for immediate starters

Interviews: Will take place on a rolling basis, so apply early.

The Role

You will provide administrative support to the Chief Executive, including diary and inbox management, coordination of fundraising/reporting deadlines, preparation of reports and Board papers, and administrative and communications support for the Dad Matters programme.

About You

We’re looking for someone who has:

• Experience in administration or PA/EA support.
• Experience preparing reports, presentations, and meeting papers.
• Experience with event management platforms (e.g. Eventbrite).

You don’t need to meet every single requirement in the job description. What matters most is that you are highly organised, detail-focused, interested in the work of the charity, adaptable, willing to learn, and a strong team player.

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Admin, Administrator, Administration, Admin Officer, Support Administrator, Administration Officer, CEO Admin, CEO Administrator, Clerical. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Monday to Sunday - 5 days out of 7 - 24/7 Shared Rota - Waking Nights

Our Vacancy

Care Support Worker – Help People Live Their Best Lives Every Day 

Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.

Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.

What You’ll Do

• Support people with personal care, health needs, and daily living tasks
• Help individuals express themselves and make choices that matter to them
• Encourage hobbies, interests, and community activities
• Build strong relationships with families, friends, and professionals
• Work flexibly across services—including evenings, weekends, and overnight shifts
• Maintain accurate records and contribute to reviews and team meetings
• Promote health, safety, and uphold quality standards

What You’ll Need

• A kind heart and a compassionate mindset
• A sense of humour and a resilient attitude
• Great communication skills and a team spirit
• Willingness to work flexibly, including unsociable hours
• Respect for diversity and individual needs
• Ability to maintain accurate records and meet deadlines
• A satisfactory DBS check
• Experience in care or support (voluntary or paid) – desirable but not essential
• Care Certificate or NVQ Level 2 in Health & Social Care – desirable but not essential

What We Offer

• 25 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Paid training and development opportunities
• Employee assistance programme
• Staff recognition schemes

Please Read Before Applying

This role requires an enhanced DBS check.

This role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing Date: 2nd February 2026

Interviews will take place in person at Gallimore Lodge, Meesons Lane, Grays, Essex, RM17 5HR by no later than 13th February 2026. 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.