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Why Access Social Care Exists
Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need care at some point in our lives.
We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist.
What we do
Access Social Care (‘ASC’) provides legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.
Our network of lawyers and caseworkers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.
We provide rights awareness training to front line managers, and legal advice and casework support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.
This is an exciting time to join ASC. We have a new strategy. We are dedicated to the people who need our help, and we care deeply about our team. We think that work should be an exciting and satisfying place to be.
About the role
The Finance & IT Operations manager ensures effective financial management and control throughout ASC overseeing financial administration, reporting and compliance.
The role provides guidance and support on financial matters to the Chief Operating Officer (COO) in areas such as cash flow, audit and tax whilst ensuring that budget holders across ASC are well supported with tools and skills. The role also helps develop and implement the charity’s IT strategy, including managing the external IT provider and service level agreement.
Responsibilities
1. Financial Management and Reporting
- Provide the Chief Operating Officer (COO) with accurate, regular and comprehensive financial information reports to guide effective and sound financial decision making.
- Monitor financial activity against approved annual budget, reporting any anomalies or unusual activity to the COO.
- Develop, implement and operate monitoring systems for financial forecasting and re-forecasting to support sound decision making.
- Support the COO in the co-ordination of the annual budgeting and planning process ensuring that information is collected, compiled and reported in a consistent and robust manner.
- Co-ordinate and produce year end Charity SORP financial statements, including the Trustee Annual Report, providing external auditors with the necessary documentation and support to audit the financial statements.
- Ensure compliance with all financial regulations, liaising with the charity’s external auditors in preparing the SORP financial statements.
- Partner with budget holders, providing monthly expenditure against budget reports and supporting their understanding and decision making.
- Preparing financial statements for funder reporting and supporting the COO in designing budgets and financial models for new fundraising bids and other commercial offerings.
- Produce VAT and corporation tax returns and manage ASC’s relationship with HMRC.
- Oversee the payroll process, ensuring accuracy, compliance and timely submission to the outsourced provider.
- Oversee accounts payable and receivable.
- Establish a detailed cashflow planning process and manage the flow of capital between ASC’s and its chosen banks, recommending any changes as appropriate.
- Manage all banking relationships.
2. Policy and Procedures
- Collaborate with the COO to establish effective processes and controls to ensure efficient and effective financial management is delivered and maintained.
- Lead the development, implementation and monitoring of effective procurement policies, procedures and systems ensuring best value is achieved across all activities.
3. IT, Contracts & Data Protection
- Support the COO to review current accounting and finance systems recommending and implementing upgrades and improvements where agreed.
- Support the COO in drafting and implementing ASC’s IT strategy.
- Tender and manage SLA and relationship with external IT provider.
- Review outsourced arrangements and systems and work with the COO on tendering for fit for purpose systems to match organisational strategy and direction.
- Lead on the annual insurance renewal process, ensuring appropriate cover is in place and general administration of the charity’s insurance policies is enacted.
- Manage and review business interruption and disaster recovery plans, using regular simulation testing to ensure robustness.
- Keep existing portfolio of client and supplier template contracts under review, recommending risk-based strengthening.
- Oversee ASC’s data protection infrastructure, co-ordinating departmental Data Protection Champions to ensure that policy & practice is robust
- Work with COO in response to reactive data protection issues and incidents
4. People Management
- Provide line management to the Finance Assistant, using ASC’s management processes to ensure they are supported, motivated and able to work effectively.
- Plan and oversee the Finance Assistant’s workload, ensuring tasks are allocated appropriately and completed to required standards.
- Contribute to creating a collaborative team culture aligned with ASC’s values.
5. Other Responsibilities
- Contribute to the design and implementation of team development work within the Finance & IT Operations Team in collaboration with the Chief Operating Officer and the Business Support Manager.
This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.
Person Specification
All staff at ASC are expected to share and demonstrate our values:
Trustworthy
Recognised for excellence, we will be the best we can be in everything we do. We will be truthful, independent and outcomes focussed.
Fair
We believe in treating people with kindness and compassion in a way that is right, reasonable and just.
Fearless
We will do what is right, not what is easy. We will bravely challenge injustice.
Inclusive
Our beneficiaries’ voices will influence our thinking and decision making at all levels of our organisation. Collaborative in our thinking, we will work with others to achieve our goals.
Positive
We will be constructive and progressive in our challenge. We will optimistically and dynamically drive for change.
In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview:
Personal attributes you will have
Essential:
- Purpose driven with a commitment to our mission and values
- Commitment to working within the principles of equity, diversity and inclusion
- Self-aware, solutions focused and able to generate goodwill with collaborators and colleagues.
- Demonstrates integrity and an ability to hold and respect confidential and sensitive information.
- Dependable, resilient with the ability to remain composed and effective under pressure.
- Self-motivated, resourceful, and proactive in taking initiative.
Experience you will have
Minimum
- Experience of preparing management accounts, monitoring budgets and producing financial reports for senior leaders.
- Experience of contract and SLA management, including reviewing and monitoring provider performance.
Essential
- Demonstrable experience of financial management within a multi-stakeholder environment, including familiarity with charity accounting and SORP principles.
- Line management experience supporting the performance and development of team members.
- Experience of overseeing IT services or outsourced IT support arrangements.
Desirable
- Experience of managing or coordinating insurance, risk, business continuity and/or disaster recovery processes.
Skills you will have
Essential
- Strong numerical and analytical skills to effectively analyse financial reports
- Strong relationship-building and stakeholder management skills, able to engage effectively with diverse groups and senior professionals.
- Able to manage multiple tasks, prioritise effectively and meet competing internal and external deadlines.
- Able to produce accurate and reliable work.
- Strong written and verbal communications skills, able to convey complex information clearly and accessibly to both financial and non-financial audiences.
- Strong IT skills including demonstrable proficiency in MS Office, Word, Excel, PowerPoint and Sage 50 Accounts.
Knowledge you will have gained
Minimum:
- Working towards qualification in ACA, ACCA, CIMA or experience to this level.
Essential:
- Practical knowledge and understanding of management accounting principles and techniques.
- In-depth knowledge of budgeting and financial forecasting and preparation of financial reports for senior management and compliance purposes.
Desirable:
- An understanding of Data Protection law and practice
How to apply
We hope that having read this far, you will want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
- An up-to-date CV
- A completed Equality and Diversity Recruitment Monitoring Form – Fill out form (A link to this form can be found in the job pack)
- A supporting statement of no more than two pages, addressing:
- The essential requirements of the person specification
If you want support applying, contact us.
Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.
We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application.
Timeline for recruitment process
If we receive a high number of applications for this role, we may close the role early. Therefore, we encourage you to apply as soon as you are able.
Closing date: 23:59 on Monday 9th February.
Interviews will take place on Monday 2nd March & Tuesday 3rd March.
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
Guaranteed Interview Scheme
For every role we advertise, we outline a set of minimum skills or experience that are key to doing the job well. If you have a disability (this includes long term health conditions or mental health conditions) and you meet these minimum criteria, you can request to be considered under our Guaranteed Interview Scheme.
If you would like to apply through this scheme, please clearly show in your supporting statement how you meet the minimum requirements for the role and indicate in your application email that you wish to be considered under the scheme. If you are applying via Charity Jobs, please ensure that you indicate at the beginning of your supporting statement that you wish to be considered under the scheme.
Being offered an interview through this route does not mean you are guaranteed the job. The selection decision will still be based on who performs best at interview.
If you are invited to interview, we will ask if you need any reasonable adjustments to support you during the process.
Please note: If we receive a high number of applications from candidates who meet the essential criteria and request to be considered under the scheme, we may need to prioritise those whose applications most closely match the role requirements.
The client requests no contact from agencies or media sales.
Location: Vauxhall, London (Hybrid – 3 days in the office, based in our modern workspace in Kennington Park)
Hours: 9am – 5pm, Monday to Friday (some flexibility available)
This role offers a rare chance to work across teams - grants development, fundraising and marketing along with the finance and operations team to support the delivery of our work, and gives you broad organisational exposure and multiple career pathways.
You will enjoy:
ü Real variety
No two days look the same – you could be supporting finance processes, coordinating interviews, preparing documents, greeting visitors, or helping with office logistics.
ü Genuine development
You will gain hands-on experience in:
· Charity finance
· HR Administration
· Operational systems and processes
· Office and organisational support
ü Friendly team environment
You’ll be joining a supportive team who care about the mission and about each other. We work collaboratively, share ideas, and help one another succeed.
ü A meaningful purpose
You work will directly support programmes that improve the lives of children and young people experiencing significant hardship.
About Buttle UK
Buttle UK exists to make a real difference to the lives of children and young people who are facing crisis, hardship and lack of opportunity. We provided targeted grants and practical support through our Chances for Children grants and a network of partners.
We are a value-led organisation, and we’re building a culture where colleagues feel listened to, trusted and supported.
About the Role:
This is an ideal role for someone who enjoys being at the heart of an organisation and likes supporting a busy, friendly team, working across teams – grants development, fundraising and marketing alongside the finance and operations team. We are looking for someone with good experience of working in a growing organisation who is able to build good working relationships with colleagues and manage multiple priorities.
Knowledge of basic financial principles and previous experience of working within finance and administrative roles is essential. As well as good communication skills both verbal and written, the candidate will be flexible in the way they work and take the initiative when needed. They will also demonstrate a willingness to learn and an interest in the UK voluntary sector.
This role will be a key part of the finance and operations team and contribute to the team’s objectives.
What will you be doing?
1. Grants and Finance Support:
· To support the Finance and Grants teams by liaising with suppliers of items for grants, checking invoices and records, issuing purchase orders and placing orders
· Providing first level support with the grants database system.
· Support with invoice entry and payment reconciliation on the grants system.
· Manage the organisation’s petty cash and reconciliation
· Support with processing invoices for payment
· Scanning, filing and logging account documents
· Checking and updating ledger balances using the computerised accounting systems
2. HR Support:
· Support the HR Manager with recruitment and onboarding processes, and other key HR activities, including:
· Assist the teams with recruitment administrative tasks including posting job adverts on relevant job boards; arranging interviews; responding to job applicants; issuing reference requests; filing of recruitment records.
· Provide support with induction process and induction schedules for new joiners.
· Perform data entry and update records and databases for personnel in the HR Information system.
· Update organisation charts and other key documents and handle confidential information professionally.
3. Reception and Enquiries:
· Welcome visitors at Buttle UK and be the first point of contact for phone calls and visitors, signposting callers and enquiries when Buttle UK cannot assist
· Take responsibility for the out-of-hours voicemail facility and respond to all messages on a timely basis.
· Manage company correspondence including phone calls, emails, letters and packages in accordance with Buttle UK procedures, and distribute to relevant staff.
4. General Administration for the Buttle Office
· Organise set up of meeting rooms ahead of key meetings
· Make travel arrangements and hotel bookings for staff where necessary
· Ad-hoc admin tasks as directed by the Senior Management Team
· Track office stationery levels, including printer requirements and equipment for home-based staff, re-ordering, when required, and maintain relationships with stationery suppliers.
· Oversee day-to-day office functions to ensure the office runs smoothly and efficiently.
· Maintain and organise office files, both physical and digital.
· Support the organisation during office events including staff meetings, team building activities and corporate functions.
This role is perfect if you enjoy a mixture of people-focused and systems-focused tasks. Every day is different – you will receive training and support to succeed in your role.
What We’re Looking For:
We’re looking for someone who is:
· Organised and reliable
· Friendly and people-oriented
· Comfortable with numbers and systems
· Happy working with multiple teams
· Proactive and keen to learn
· Calm under pressure and able to prioritise
Person Specification
Essential
· At least one year working in an administrative and/or finance role
· General book-keeping and accounting experience - AAT entry level certification desired
· Experience of using databases and spreadsheets
· Experience of providing support to several teams, ability to multi-task and prioritise.
· Experience of dealing with people from a wide range of backgrounds, both on the phone and in person
· Good organisational skills and attention to detail
· Proven IT skills, including Google Suite and Microsoft office
· Strong communication skills
· Willingness to learn new systems (finance, HR, grants)
· A positive, proactive and helpful approach
· Ability to maintain confidentiality
Desirable
· Experience in an admin, finance, HR or customer-facing role
· Experience of using databases
· An interest in learning and development and interest in working within the charity sector
Attitude
· A self-starter with energy and drive, who is willing to respond to what needs doing and to take responsibility for their work
· Efficient, adaptable and proactive approach to working.
· A commitment to promote the best interests of children and young people. Empathetic and non-judgmental towards the needs of children and families living in poverty.
What We Offer
· Hybrid working (c.3 days in the office)
· Strong commitment to staff development
· Cycle to Work Scheme
· Generous 25 days annual leave + Christmas closure + bank holidays
· Employer pension contribution
· Employee assistance programme for staff wellbeing and support
· Life assurance scheme
· Free eye tests and payment of up to £100 for glasses if required
· Enhanced maternity/paternity and sick pay
· Opportunities for career progression in Finance, HR or Operations
Interviews: Monday 9th & Thursday 12th March 2026
Please note that we may close the advert for this role early if we receive applications from suitable candidates. We hope you will apply as early as possible if you are interested in the role.
This is a senior, trusted role at the heart of the organisation, responsible for the smooth running of the CEO and Executive Office and for providing high quality governance and administrative support to our Boards and committees. Working closely with the Co Chief Executives, the role supports strategic delivery, organisational planning and cross organisational projects, while also playing an important part in shaping how we work together as a values led organisation.
Based in Covent Garden, the role would suit someone with experience of working within a senior executive or private office environment who brings sound judgement, discretion and a collaborative approach. A background in theatre is not essential, but an appreciation of the social and cultural value of the arts and a commitment to equality, diversity and inclusion are important.
For full details of the role, please see the job pack.
Our vision is a dynamic, sustainable and world-class theatre sector and our mission is to champion theatre and support our members.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
ESPE is Europe's leading and largest charity focused on improving the clinical care of children and adolescents with endocrine conditions. We aim for excellence in clinical care, research and education through innovation, collaboration and technology. Our charity is growing its membership and activities at pace, and we are now searching for a Finance Manager who will be the first member of the permanent staff team who is a qualified accountant.
The Finance Manager role will make a significant difference to how we manage our finances, at an operational and strategic planning level. We are looking for an individual who is excited by the prospect of transforming our financial governance and management.
Role overview:
The Finance Manager will work closely with the CEO, Treasurer, and bookkeeper to manage daily financial functions, ensure regulatory compliance, and drive financial performance - including budgeting and forecasting.
• Contract and working conditions: This is a fixed-term role (initially 18 months) which we envisage will transition to a permanent position. Hours will initially be 17.5 hours per week with remote and flexible working arrangements. Candidates must have the right to work in the UK and be based in the UK.
• Strategic responsibilities: The Finance Manager will support financial target delivery, ensure robust financial systems, and align financial processes with organisational growth and strategy.
• Operational duties: Responsibilities include preparation of management accounts and all financial reporting, cash flow forecasting, grant management, VAT and tax compliance, audit support, and process improvements. The role also involves liaising with external suppliers and stakeholders and overseeing payroll and pension scheme implementation and management.
• Governance and compliance: The Finance Manager will ensure adherence to the requirements of the Companies Act, Charities Act, and HMRC regulations, ensuring we prepare and submit our statutory accounts on time. You will coordinate the annual audit, review internal controls, and report financial risks to the ESPE leadership.
• Leadership and collaboration: The role includes providing financial guidance to coordinators and teams to support informed decision-making.
• Required experience and skills: Candidates must be a qualified accountant (ACA/ACCA/CIMA/AAT/ICAEW) with at least three years experience in financial or management accounting, preferably in a professional body or learned society. Proficiency in accounting software, and having significant knowledge and understanding of VAT (ideally across Europe), analytical skills, communication, and project management skills are essential.
• Personal attributes: The ideal candidate will demonstrate strong attention to detail, resilience, collaborative skills, ability to manage multiple priorities, and alignment with ESPE’s mission. You should be proactive, enjoy challenge, be capable of working under pressure, and skilled in influencing and strategic thinking. Must be willing to travel to Europe as required (2-4 times per annum).
Benefits:
- 30 days annual leave, plus UK Bank Holidays
- Flexible working
- Matched pension scheme (up to 7% of salary)
- Employee assistance programme
- European travel
First interview date: 20th February, online.
Candidates must submit a CV and covering letter. The covering letter should demonstrate an understanding of ESPE and the current compliance challenges we have faced in recent years.
The client requests no contact from agencies or media sales.
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.
This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date: Friday 30th of January
Interview date: Tuesday 10th of February
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
Director of Finance and Operations
RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT)
HOURS: Full-Time (9am-5pm, Monday-Friday)
JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire)
PENSION: 7% non-contributory
ANNUAL LEAVE: 28 days, plus bank holidays
OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking
Job Description
The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability.
Key Responsibilities
Financial Leadership & Management
- Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting.
- Develop and manage the organisation’s annual operating and capital budgets in collaboration with senior leadership.
- Manage the accounting functions, including payroll and pension, and month-end and year-end close.
- Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees.
- Monitor cash flow, reserves, and investments to ensure financial stability and liquidity.
- Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards.
- Lead annual audits and coordinate with external auditors.
- Manage relationship with investment managers and their adherence to investment strategy.
- Support the Fundraising team in submitting income application, financial reporting, and compliance requirements.
Operations & Organisational Management
- Oversee day-to-day operations to ensure efficient systems, processes, and internal controls.
- Lead and continuously improve policies and procedures related to finance, operations, and administration.
- Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations).
- Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability.
- Ensure strong data management, financial systems, and operational reporting tools are in place.
Human Resources & Administration
- Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws.
- Partner with leadership on workforce planning, compensation strategy, and organisational design.
- Support performance management systems and contribute to a positive, inclusive organisational culture.
- Ensure onboarding, offboarding, and personnel record management processes are effective and compliant.
Leadership & Strategy
- As a key member of the senior leadership team, contributing to organisational strategy and decision-making.
- Advise the SLT and Board on financial and operational implications of strategic initiatives.
- Translate financial data into clear, actionable insights for non-financial stakeholders.
- Lead and mentor finance and operations staff, fostering professional development and accountability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy.
Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
Reports To: UK Fundraising Director
General Responsibilities:
- Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
- Line-manage the Database Manager and Supporter Experience Officer
- Develop engaging donor acquisition and retention campaigns
- Utilise data to inform and strategically target key donor segments
- Create and execute direct communications to our valued supporters
- Ensure all offline direct marketing campaigns are completed on time and within budget
- Management of all campaign delivery, including post analysis
- Reporting to senior stakeholders on performance of the offline individual giving programme
Specific Responsibilities:
Direct Mail
- Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
- Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
- Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts
- Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
- Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns
DRTV
- Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:
-
- Set-up of inbound telemarketing and SMS with telemarketing agency
- Manage creative review and development
- Manage weekly performance review and provide updates and recommendations to vendor
- Review and approve media buying plans
- Manage source code assignment and upload to database
- Management of external creative, media and contact centre agencies
- Strategic planning, performance monitoring and reporting
Sustainer Program
- Manage all monthly Direct Debit and other regular individual donations
- Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts
Other Duties
- Working with external agencies, develop effective testing methodology to inform long-term investment decisions
- Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
- Approve cost estimates and media plans ensuring spend to budget across all campaigns
- Build and manage the offline individual giving programme budget across all channels
- Manage all invoice processing and complete monthly accruals for Finance
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
Required Education and Experience:
- 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels
- Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Skilled with modern and traditional marketing and fundraising channels
- Strong analytical skills with the ability to use data to drive decision-making
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Fluency in a donor CRM, experience with Salesforce preferred
- Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams
- Excellent people-management skills with the ability to coach and line manage staff
- Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
- Experience of managing creative agencies, printers and external agencies
- Ability to communicate the impact of marketing efforts with data
- Able to function both independently and as part of a global team.
- Familiar with the MS Office
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £50-£55K
Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
The client requests no contact from agencies or media sales.
About the team
The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed.
We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle.
We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone.
Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement.
Why work with us?
Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.
In the Philanthropy & Partnerships Team, you will:
- Be part of a high-performing and respected fundraising team
- Build meaningful, long-term relationships with thoughtful, impact-driven donors
- Develop your skills across the full fundraising cycle, supported by strong leadership
- Work on some of the charity sector’s most exciting and long-term partnerships
- See a clear connection between your work and improved outcomes for young people
If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.
Harbi Jama,
Director of Philanthropy & Partnerships
About this role
The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio.
The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early.
The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery.
Key responsibilities
- Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets.
- Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
- Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships.
- Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning.
- Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission.
- Support senior colleagues on major prospects with briefings, meeting notes, and follow ups.
- Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k–£1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce.
- Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team.
- Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams.
- Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting.
- Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes.
- Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation.
- Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities.
- Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team.
- Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team.
- Share know‑how and peer‑coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues.
- Attend Impetus events to provide support to Philanthropy team.
Person specification
Essential
- Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations.
- Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.
- Experience developing partnerships and managing an allocated portfolio of donor relationships.
- Excellent research and prospecting skills.
- Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM.
- Strong planning and organisation skills – build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early.
- Excellent written and verbal communication skills, with strong bid-writing and storytelling ability.
- Ability to grasp and convey complex ideas, including Impetus’ model and the private equity industry.
- Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate.
- Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail.
- A commitment to Impetus’ mission
- Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people.
Desirable
- Knowledge of the youth, education or employment sectors.
- Experience fundraising for grant makers, infrastructure organisations or intermediaries.
- Digital fundraising skills.
- Ability to think innovatively.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Sunday 1st February 2026, 11:59pm.
Interviews:
1st Interviews will take place on Monday 9th - Tuesday 10th February 2026.
2nd Interviews will take place on Tuesday 17th February 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.
The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.
This role can be fully remote, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.
About You
Essential
- Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
- Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
- Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
- Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
- Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
- Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
- Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
- Project management skills.
Desirable
- Experience within the charity sector, especially in fundraising or supporter engagement.
- Experience working with finance teams on reconciliation and Gift Aid processes.
- Qualification in data protection, data analysis, or a related discipline.
Our Benefits
- Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 9th February 2026 and second stage interviews will take place during the week commencing 16th February 2026.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Thursday 29th January 2026. Please note that we may close this vacancy early if we receive a sufficient number of applications, so we encourage you to apply as soon as possible.
To ensure no one in Scotland dies because help cannot get there in time.
The client requests no contact from agencies or media sales.
Location: 2 days weekly in our London office
Salary: £87,632.09 (incl London Office Allowance) plus competitive pension
Please note that this role will be closing on Wednesday 4 February 2026 at 9am.
A little bit about the role
Frontline has achieved significant growth and impact in our first 11 years, and we are now recruiting a director to lead on ensuring our culture, operational and financial infrastructure enable us to continue to grow and drive change for children and families.
With a ~£25m budget and ~150 employees we rely on robust systems, a clear strategy and an enabling culture to support people to do great work to achieve our mission. Reporting to the CEO, the director of culture and operations (DCO) will develop our annual priorities and strategy. They will lead on strengthening and further embedding our culture of freedom and responsibility by providing excellent operational leadership across Frontline. To effectively operate a culture of freedom and responsibility we need robust financial controls, excellent governance and strong relationships at our foundation – as DCO you will ensure these foundations are in place – and build on them.
We are an ambitious organisation – we work hard to create an inclusive culture which supports our hard-working teams through data, feedback and technology. As DOC you will lead on galvanising our leadership group to ensure they have the necessary resources, collective focus and communication channels across teams nationally. Frontline is in a strong position. We have a clear strategy, stable finances and strong internal processes so we look forward to welcoming our new director of culture and operations to help build on this, so we can have even greater impact.
Some key responsibilities include:
- People – Lead the people team to identify new and creative ways to further strengthen our culture of freedom and responsibility
- Finance – Manage the head of finance and compliance, supporting them and the finance team to deliver sound financial controls/clear reporting and manage an annual budget of £25m – ensuring financial capability and clear cross-team communication
- Governance – Work with the chair of FARC (and other subcommittees as relevant) to ensure they are taking a strategic view on key issues, providing appropriate challenge and timely decisions (e.g. in budget process).
- Management of external contracts and relationships – Manage the contract governance manager with responsibility for DfE/university contracts and regulatory approval, ensuring effective governance and compliance
Full list of role responsibilities can be found in the job pack.
A little bit about you
You should have strong leadership experience, the ability to balance multiple priorities under pressure, and a track record of shaping organisational culture. Experience in financial management, HR strategy, and operational leadership is essential, while familiarity with charity governance and regulatory compliance would be beneficial.
We’re looking for someone with exceptional communication skills, a collaborative mindset, and a practical approach to problem-solving. If you’re a values-driven leader eager to shape culture, strengthen operations, and support our mission, you’d be a great fit.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
If you’re interested in finding out more, please email Elise Cronin, Executive Assistant (contact details are in the job pack) to arrange an informal conversation with the CEO.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
With so many people now using AI to apply for jobs, it is common for applications to be repetitive and nearly identical. There are tell-tale signs when AI has been used, the writing has the same structure, the same tone and the same language. Using AI to clarify your thoughts and sharpen your answers is one thing, but we strongly discourage you from using a tool to generate the substance of your answers. We want your application to demonstrate your skills, as well as show us your thought process, how you respond to problems, what you have learned from different experiences and how you communicate in your own voice. Please be reassured – we are not expecting perfection.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
To make life better for children at risk of harm, by improving the services that support them.



The client requests no contact from agencies or media sales.
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: up to £45,000 dependent on experience
Location: Bray Lake, Maidenhead (flexible hours with some home working)
Hours: 37.5 hrs per week (part time hours will be considered)
It is a really exciting time to join Thames Hospice as we embark on a transformational new Major Gifts strategy to significantly grow our fundraising income. This role offers you the chance to play a central part in shaping our future while developing your career in a supportive and ambitious environment.
We are seeking an experienced Philanthropy Manager to lead the strategic and operational direction of our Major Gifts programme, securing significant one‑off and multi‑year gifts to support Thames Hospice. The ideal candidate will have demonstrable experience in philanthropy fundraising, exceptional relationship‑building skills, and proven ability to identify and leverage opportunities to grow income.
You will use your expertise in cultivating and stewarding high‑net‑worth individuals to expand our donor portfolio, while managing and developing the Philanthropy Executive and driving the team’s strategy. Working closely with the Head of Major Gifts, you will lead the delivery of our philanthropy strategy, ensuring ambitious income targets are met. With outstanding communication and stewardship, you will deepen donor engagement and secure transformational, long‑term support that sustains our mission of delivering exceptional palliative care to the community.
Closing date: 26th January 2026
Interviews: week commening 2nd February 2026
The client requests no contact from agencies or media sales.
Position: Payroll Manager
Type: Part-time (28 hours a week), permanent
Location: Office-based in in London with flexibility to work remotely
Salary: £35,417* (FTE £44,339*) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/ Technical
* You will start at our entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note we will also consider alternative part time arrangements such as three days a week (21 hours per week).
We’re looking for a knowledgeable and people-focused Payroll Manager to lead our payroll service and help make sure every colleague is paid accurately, on time, and with confidence.
Based in our London office (with flexible remote working), you’ll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You’ll oversee the monthly payroll process end-to-end, making sure everything runs smoothly.
In this role, you’ll play a key part in creating a supportive and inclusive experience for our colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You’ll also mentor and support a Payroll Advisor, helping them grow and succeed in their role.
You’ll have:
- Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements
- A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates
- Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s
- Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders
- Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions
- The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders
- Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting
- A collaborative mindset and the ability to build positive relationships across teams
- Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work
- A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning
- Strong communication skills, attention to detail, and a high level of integrity and confidentiality
This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference.
More information about our job opportunities and how to apply can be found on our MS Society website.
Closing date for applications: 9:00 on Monday 26 January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As our Senior Operations Officer you will develop and provide an excellent operational and administrative support function across the charity, with primary responsibility for Executive Assistant duties and supporting key charity projects. AI interest and curiosity highly desirable to support our innovation journey.
Who are we and what do we do? We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.
Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution.
We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years.
We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades.
By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight. So, we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis.
Scope of the role
· EA support to Chief Executive and Leadership Team, Chair, Board of Trustees and Committees (55%)
· Administrative and project support to the Director of Finance & Operations and HR Consultant covering Finance, IT, HR, Volunteer Management and Operations (35%)
· Administrative support to wider charity teams (10%)
Key areas of responsibility:
Executive Assistant Support to CEO and Leadership Team
· Provide comprehensive PA support to the Chief Executive, including proactive diary management, anticipating needs, and coordinating complex schedules
· Prepare for team meetings and other key meetings, including agenda compilation, document preparation, and follow-up actions
· Support the preparation of high-quality presentations and key documents for internal and external stakeholders
· Organise and coordinate team events, including summer and Christmas parties, team lunches, and ad hoc meals and events
· Provide responsive tech support and troubleshooting to the CEO and Leadership Team, helping them make effective use of available tools
Support to the Director of Finance & Operations and HR Consultant
· Finance and IT – Provide administrative and project support across finance processes; troubleshoot and resolve technical issues in collaboration with the Director of Finance & Operations
· HR – Collaborate with the HR Consultant across the employee lifecycle, including recruitment administration, new staff induction and onboarding, leaver processes, and learning & development initiatives
· Volunteer management – Support the recruitment and ongoing engagement of volunteers, ensuring positive volunteer experiences
· Operations & innovation – Lead the continuous review, improvement and maintenance of internal processes, policies and procedures. Identify and explore opportunities to implement AI tools and automation to enhance operational efficiency
· Reporting – Assist the Director of Finance in preparing comprehensive quarterly performance reports
· Supplier relations – Maintain and develop excellent supplier relationships through regular meetings and communications, continually looking for ways to work more effectively together
Board of Trustees support
· Schedule and coordinate Board and Committee meetings, ensuring all logistics are managed smoothly
· Provide wider governance support, acting as a key liaison point for the Chair, Board of Trustees and Committee members
Support to wider Charity Team
· Act as the first point of contact for the charity, managing the Info@ inbox, responding to phone enquiries, and supporting the postal process with professionalism and warmth
· Support the Fundraising Team with accurate and timely data entry
· Respond to general enquiries to the charity, either directly or by coordinating with relevant team members
· Provide flexible ad hoc administrative support across teams as needed
· Schedule virtual and in-person meetings efficiently, including booking appropriate venues
Person specification
At Ovarian Cancer Action, we value confidence, positivity, resilience and passion. We recognise that attitude, approach to work, and how you engage with fellow team members are just as important as your technical skills and abilities.
Essential experience
· Demonstrable experience working in a role requiring high-level administrative, organisational and interpersonal skills in a professional environment
· Experience delivering excellent, detail-oriented cross-functional administrative support
· Strong track record of providing internal and external customer care and building productive relationships
· Experience communicating to a high standard, particularly via phone and email, with a variety of stakeholders at all levels
· Experience developing, embedding and following processes to deliver excellent administrative and project support
· Experience working with confidential and sensitive information, demonstrating discretion and sound judgment
· Proficiency in Outlook and Microsoft Applications, including Word, Excel and PowerPoint (experience with Microsoft Teams and SharePoint is desirable)
Our benefits and flexible working
· Flexible working: At Ovarian Cancer Action we strive to be a place where the best people do their best work. To support you in doing just that we take a pro-active approach to the conversations we have with staff and candidates around working patterns. We are therefore open to considering a variety of flexible working options, welcoming these discussions right from the application stage through to the different stages of life and career, supporting the changing needs of your work-life balance.
· Annual leave: We offer much more than the statutory amount of annual leave. In addition to 25 days annual leave and eight days of public holidays per year, three days are also given to be taken between Christmas and New year, so that in total you can receive up to 36 days paid leave.
· Employer and employee contributory pension: We offer a generous pension scheme above the statutory minimum requirement.
· Healthcare plan: To support your health and wellbeing, we have partnered with Simplyhealth to offer cash back on a range of healthcare services, as well as access to a 24-hour free GP phone line and counselling service.
· Gym discounts: As part of the Ovarian Cancer Action’s healthcare plan you will be able to claim discount on gym membership at participating gyms.
· Eye test and financial support with glasses if needed when using a VDU at work.
· Maternity and paternity pay: The early days of raising a family are so important; you need time to adjust to the physical, emotional and practical changes. To support this, we offer additional enhanced maternity and paternity pay for eligible employees.
· Training and development opportunities: We want everyone at Ovarian Cancer Action to have a growth mindset, always striving to improve and not worried about failure. We are therefore always looking for ways to support and encourage you to grow as the charity grows and will work on an individualised learning and development plan for you each year.
· Employee Assistance Programme: Your well-being is important to us and to help support this our employees and their direct family have access to a 24-hour confidential and free Employee Assistance Programme phone line to support personal and work-related issues.
· Social events for the team: We believe work should be fun and to have the opportunity to enjoy the great team we work with. To give you a flavour of this, please ask how our guided tour around the East End of London went, highlighting how women were involved in the area's vibrant history.
Our commitment to equality, diversity, and inclusion
We are committed to actively promoting equality, diversity and inclusivity and welcome enquiries and applications from underrepresented groups, including minoritised communities and applicants with disabilities.At Ovarian Cancer Action, we firmly believe that embracing diversity, promoting equality, and fostering inclusivity are not just buzzwords but essential values that drive our success. We understand that a diverse workforce brings together unique perspectives, experiences, and talents, which ultimately fuels innovation and enhances our ability to better serve the communities we serve and work with.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the role description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
If this sounds like the role for you, we’d love for you to apply with the following:
• Tell us why you think this role is for you and what makes you stand out. Naturally, we’d love to hear about your experience, your highlights, what you’ve learnt in your career, what you want and need to learn. (Ideally no more than a page).
• Your latest CV.
We welcome the thoughtful use of AI tools, but your application should reflect your own experience, voice and judgement. Over-reliance on AI will be considered at shortlisting
Please note we will be assessing applications as soon as they come in, so please apply early.
We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building meaningful relationships and making a real impact in the community?
We are looking to appoint a dynamic and innovative High Value Manager to help resource our mission and nurture excellent relationships with high value donors.
Key responsibilities: This pivotal role will work with our existing supporters and prospects to provide them with the best possible experience with The Salvation Army.
In addition, as a High Value Manager, you will be responsible for creating and implementing strategies for donors giving under £10,000, crafting personalised journeys that highlight the impact of their generosity and strengthen their connection to our mission.
To be successful in this role you will have:
- Good previous experience of successfully working in a fundraising role, with a demonstrable understanding of the supporter experience, and practical experience of developing and implementing effective supporter/client cultivation strategies to deliver sustained income.
- The ability to write effective communication materials to improve and enhance engagement with high-value supporters, helping them see the impact of their contributions.
- Strong relationship management skills, with the ability to develop and maintain mutually beneficial relations with high-value supporters.
- Good commercial awareness, with prospect research experience and the ability to engage with new/existing supporters to secure donations, whilst fully aligned with and demonstrating the behaviours and values of the organisation.
- Proven ability to lead improvements and develop new tools to enhance the High Value Donor supporter journey.
Join us and be part of a team making a real difference every day.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.
Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ.
Closing date: Tuesday 10th February 2026 at 9am.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.







