Advice and information manager volunteer volunteer roles in Elstree, hertfordshire

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

Every year our fantastic HR Advice Line volunteers speak to hundreds women and parents experiencing challenges or pregnancy and maternity discrimination at work. The Advice Line provides hours of free support and HR advice every week, however the demand for the service is high and we know that getting through can be difficult. That’s why we’re trialling a new online Advice Forum to help improve access to support and flexibility of our volunteer roles. But before we can make the forum public, we need to bring in a team of volunteers who are ready and waiting to answer questions. 

We are looking for knowledgable HR professionals who want to tackle the Motherhood Penaltyand support mothers and parents by becoming an Advice Forum Volunteer.

As a volunteer advisor you’ll give an hour a week of your time to respond to questions on the Advice Forum. You’ll use your HR knowledge and experience to respond to posts and give advice that can help people identify and challenge pregnancy and maternity discrimination in the workplace. You’ll also be joining us at the start of this brand new service and will have an essential role in helping us monitor, evaluate and learn from the forum trial, with the goal of establishing it as a permanent PTS Support Service. 

About the role

Role Title: Advice Forum Volunteer
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Forum will be available online 24/7, and so volunteering as a forum advisor is flexible and can fit around your schedule. We ask that you are able to commit at least one hour a week for a minimum of three months.

Alternative time commitments can be considered and discussed, so please do include any information that might be useful in your application form.

Main Role Purpose

Advice Forum Volunteers play a vital role in providing accessible support and guidance to working parents facing unfair treatment or discrimination in the workplace. Volunteers will respond to forum questions and posts, offering advice and signposting information about employee rights. You will also coordinate with the PTS staff team and other volunteers to ensure all forum questions are responded to, and will have the opportunity to contribute to the forum’s development.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a reliable and secure WIFI or Internet connection and a mobile device or computer/laptop.
• Excellent written communication skills, with the ability to convey information clearly and concisely.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.
• Commitment to completing all required volunteer training.

Key Responsibilities

• Respond to forum questions from individuals seeking support and advice.
• Provide HR advice and guidance in a clear and concise way to support forum users with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
• Complete all training required by PTS. 

What you can expect from PTS

• The opportunity to use your skills and expertise to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• HR support from Bluestone HR.
• Access to our Volunteer Training Hub.
• CPD certified Samaritans Supportive Listening eTraining course.
• Opportunities to help us further develop and shape our Support Services.

We’re REMIX, a Shoreditch‑based social mobility charity empowering young people to remix their lives with confidence, creativity, and real opportunities. We’re gearing up for our big launch this September — and to make it happen, we need an HR & Volunteering Manager who’s passionate about people, culture, and community.

This is a volunteer role with real influence. You won’t just help us run smoothly — you’ll help shape the environment that young people and volunteers step into.

This VOLUNTEER Role

We’re looking for a volunteer HR & Volunteering Manager who can help us put the right people, processes, and vibes in place ahead of our launch. You’ll be the heartbeat of our growing team — supporting recruitment, onboarding, volunteer experience, and the foundations of a positive, youth‑centred culture.

What You’ll Be Doing At REMIX

You’ll help us build and support our people systems, including:

• Recruiting and onboarding new volunteers.

• Creating simple, youth‑friendly HR processes and policies.

• Supporting team wellbeing and culture.

• Helping us shape a safe, inclusive, empowering environment.

• Making sure our volunteers feel valued, supported, and ready to shine.

• Advising on best practice as we grow.

What You'll Bring To REMIX

• A passion for people and a belief in the power of community.

• Experience in HR, volunteering management, or people‑focused roles.

• A calm, organised approach with a youth‑positive mindset.

• Confidence working with a small, ambitious team.

• A desire to use your skills to open doors for young people.

What You'll Get From VOLUNTEERING With REMIX

• A chance to shape the culture of a brand‑new charity.

• Experience building HR and volunteer systems from the ground up.

• A meaningful leadership role with real impact.

• A creative, energetic team who value your ideas.

• The knowledge that your work directly supports young people rewriting their futures.

Ready to Help Us Remix the Future

If you’re excited by people, purpose, and building something that matters, we’d love to hear from you.

Share a bit about yourself and why this role speaks to you — let’s build a team that empowers young people to rise.

Trustee (People and Human Resources)

The charity Citizens Advice Lewisham (CAL) is a member of the national Citizens Advice (CitA) organisation. We deliver free, impartial and confidential advice to those who live, work or study in the London borough of Lewisham.

We are a highly engaged board who are passionate about ensuring our charity makes a big difference to Lewisham residents, especially to the most vulnerable people. We work in a collegiate way, respecting the diverse viewpoints board members bring to the table and hold ourselves to high professional standards.

Role focus for this appointment

This role is aimed at candidates with senior human resources and people leadership experience. We are particularly interested in individuals who can bring strategic insight into workforce planning, employee and volunteer engagement, people policy, organisational culture, inclusion, safeguarding and people-related risk.
 

What will you do?

• complete an induction for your role

• maintain an awareness of how the local Citizens Advice is operating

• read papers for board meetings and attend 4 meetings per year 

• depending on your skills and experience, work on specific projects with other trustees or staff within the local Citizens Advice and the Citizens Advice network, including people-related projects, to further strategic objectives

• Provide thought leadership in areas agreed with the Chair, particularly people strategy, human resources, workforce planning, volunteer engagement, equality, diversity and inclusion, staff wellbeing and organisational culture.

• Act as a senior people and human resources voice on the Board, offering strategic challenge and support on governance, risk, safeguarding, organisational effectiveness and employment practice.

• Take an active part in discussions during board meetings and work with other trustees to: 

• Contribute to setting policy and strategy direction, set targets and evaluate the performance of the local Citizens Advice within the quality assurance frameworks set by the network

• ensure that the people related policies, strategies and processes work effectively  for recruitment, retention, development, wellbeing and turnover of staff and volunteers

What’s in it for you?

• use your human resources and people leadership experience to make a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community

• meet people and build relationships with trustees, staff and other volunteers

• build on your governance, leadership, strategy and people-related knowledge and skills in a high performing and sector lead charity

• increase your employability

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications but you’ll need to:

• understand and accept the responsibilities and liabilities as a trustee

• be non-judgmental and respect views, values and cultures that are different to your own

• have good listening, verbal and written communication skills

• be able to exercise good independent judgement

• have good numeracy skills to understand accounts with the support of the treasurer

• Senior human resources or people leadership experience, ideally in a charity, public sector, not-for-profit or values-led organisation.

• A strong grasp of charity governance, people-related risk management, employment practice and strategic planning.

• Confidence reading management information and contributing to Board-level discussions on workforce, culture, safeguarding, wellbeing and people-related risk.

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

• be willing to undertake annual mandatory training in your role

How much time do you need to give?

Trustee boards usually meet in the evenings to accommodate the needs of trustees, and you’ll likely need to give a few hours a month to read papers and support the board. Additional time may be required for committee work or specific projects. You may need to attend other meetings if you’re involved in specific projects, or meet with volunteers and staff occasionally within the local Citizens Advice. We can be flexible about the time spent, so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from ethnic minority communities.

If you are interested in becoming a trustee and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Volunteer HR & Volunteering Manager

Shape our culture. Build our volunteer community. Empower Londoners to transform their futures.

London is full of talent — but not everyone gets the chance to show it. For too many adults living in socio‑economically disadvantaged communities, confidence, opportunity and access to the workforce feel out of reach.

Unlock YOUR Potential is here to change that.

We’re building a new charity dedicated to giving adults the skills, tools, confidence and opportunities they need to thrive in work and in life. And now, at this defining moment, we’re searching for a Volunteer HR & Volunteering Manager to help build the people‑powered engine that will drive our mission forward.

This isn’t just a role. It’s your chance to shape the culture, community and heart of a charity from day one.

Why This Role Matters

Our volunteers will be the lifeblood of our organisation — the mentors, coaches, facilitators and supporters who help Londoners rebuild confidence, develop skills and unlock new opportunities.

To make this possible, we need someone who can:

• Build our volunteering programme from the ground up

• Recruit, onboard and support an incredible community of volunteers

• Create a culture where people feel valued, inspired and connected

• Put in place the HR foundations that prepare us to become a future employer

Your leadership will ensure that the people who give their time to us feel supported, appreciated and empowered — because when volunteers thrive, our participants thrive.

What You’ll Do

As our Volunteer HR & Volunteering Manager, you will lead on everything that makes our people experience exceptional.

You will:

• Design and launch our volunteering programme

• Recruit, onboard and retain volunteers across all areas of the charity

• Build a positive, inclusive and values‑driven volunteer culture

• Develop volunteer policies, handbooks, training and support frameworks

• Create recognition and wellbeing initiatives that keep volunteers engaged

• Lead on HR foundations — policies, processes and compliance — to prepare us for future paid staff

• Support the Founder in shaping organisational culture and people strategy

• Ensure our people practices reflect our mission, values and commitment to equality

This is a rare opportunity to build a people‑first charity from the ground up — and to shape the experience of everyone who joins us.

What You’ll Gain

This role offers purpose, leadership and professional growth in equal measure.

You’ll gain:

• Senior‑level HR and volunteer management experience

• The chance to design and lead a volunteering programme from scratch

• Experience in organisational culture, people strategy and HR compliance

• A close working relationship with the Founder and Executive Director

• A leadership role that strengthens your CV and future career

• The fulfilment of knowing your work directly impacts lives across London

This is the kind of experience that builds careers — and strengthens communities.

Who You Are

You’re someone who:

• Loves working with people and building positive cultures

• Is organised, proactive and passionate about creating great experiences

• Has HR, volunteering or people‑management experience (or strong potential)

• Enjoys designing systems, processes and frameworks

• Believes deeply in equality, opportunity and social justice

• Can give a few hours a week to help shape a charity with huge potential

You don’t need to be an HR expert in every area — just committed, thoughtful and ready to lead with heart.

Your Impact

Your leadership will help create:

• A thriving volunteer community that feels valued and supported

• A strong organisational culture rooted in dignity, empowerment and inclusion

• HR foundations that prepare us to employ staff in the future

• A people‑first environment where volunteers and participants can flourish

• A charity capable of delivering life‑changing programmes for years to come

Your work becomes the backbone of a movement that helps Londoners unlock their potential.

Ready to help build a charity that transforms lives across London?

If you’re passionate about people, culture and community — and excited by the idea of helping launch a transformative organisation — we’d love to hear from you.

• Lead our people.
• Shape our culture.
• Build a volunteer community that changes lives.

Join us as our Volunteer HR & Volunteering Manager — and help London unlock its potential.

We are seeking an experienced professional to volunteer as a Contract & Compliance Advisor. This role is ideal for someone with significant experience in law, compliance, procurement, or contract negotiation, who would like to use their expertise to support a values-led charity.

Key Responsibilities

• Review contracts, agreements, and supplier documentation
• Identify potential risks, liabilities, and areas requiring clarification
• Highlight key terms, conditions, and small print in clear, accessible language
• Provide guidance on compliance, procurement, and contractual best practice
• Support staff to understand contractual implications (non-legal advice)
• Offer input on negotiation points where appropriate

Please note: This is an on-site volunteering role based at Chickenshed in London and cannot be carried out remotely.

This role is advisory and does not involve acting as Chickenshed’s legal representative.

Volunteer Delivery and Impact Manager

Design powerful services. Lead meaningful impact. Help Londoners transform their futures.

London is full of potential — but not everyone gets the chance to realise it. For many adults living in socio‑economically disadvantaged communities, confidence, opportunity and access to the workforce feel painfully out of reach.

Unlock YOUR Potential is here to change that.

We’re building a new charity dedicated to giving adults the skills, tools, opportunities and confidence they need to thrive long‑term in the workplace. And now, at this pivotal moment, we’re searching for a Volunteer Delivery and Impact Manager to help us build and run services that genuinely change lives.

This isn’t just a role. It’s your chance to shape the impact of a charity from day one.

Why This Role Matters

Our services will be the heart of our mission — the coaching, workshops, mentoring and support that help adults rebuild confidence, develop skills and access real opportunities.

To make this possible, we need someone who can:

• Design and deliver high‑quality, high‑impact programmes

• Build the systems and structures that ensure excellence

• Recruit and coordinate a talented pool of volunteers to deliver services

• Create KPIs and impact measures that show the difference we’re making

• Ensure every participant receives a consistent, empowering experience

Your leadership will ensure our services don’t just run — they transform.

What You’ll Do

As our Volunteer Delivery and Impact Manager, you will be responsible for shaping, launching and overseeing all of our programmes.

You will:

• Design and set up our core services, ensuring they are impactful, accessible and aligned with our mission

• Develop delivery frameworks, service models and quality standards

• Build and manage a pool of skilled volunteers to deliver coaching, workshops and mentoring

• Oversee day‑to‑day service delivery and ensure excellence across all programmes

• Create KPIs, monitoring tools and impact measurement systems

• Analyse data and feedback to continuously improve our services

• Work closely with the Founder to shape strategy, growth and long‑term service development

• Ensure our services reflect our values of empowerment, dignity and opportunity

This is a rare opportunity to build a service delivery model from scratch — and to shape the future of a charity with huge potential.

What You’ll Gain

This role offers purpose, leadership and professional growth in equal measure.

You’ll gain:

• Senior‑level experience in service design and delivery

• The chance to build impactful programmes from the ground up

• Experience in impact measurement, KPIs and quality assurance

• A close working relationship with the Founder and Executive Director

• A leadership role that strengthens your CV and future career

• The fulfilment of knowing your work directly changes lives

This is the kind of experience that defines careers — and transforms communities.

Who You Are

You’re someone who:

• Loves designing services that make a real difference

• Thrives on structure, quality and continuous improvement

• Has experience in service delivery, programme management or operations

• Enjoys leading people and coordinating volunteers

• Believes deeply in equality, opportunity and social justice

• Can give a few hours a week to help shape a charity with huge potential

You don’t need to be an expert in everything — just committed, thoughtful and ready to lead with purpose.

Your Impact

Your leadership will help create:

• Coaching programmes that rebuild confidence

• Skills workshops that open new career paths

• Mentoring relationships that change lives

• Wellbeing support that restores hope

• Opportunities that break cycles of disadvantage

• Measurable impact that proves what’s possible when people are given a chance

Your work becomes the engine that drives long‑term change for adults across London.

Ready to help build services that transform lives?

If you’re driven, compassionate and excited by the idea of helping launch a transformative organisation, we’d love to hear from you.

• Design the services.
• Lead the impact.
• Shape a legacy that will uplift communities for years to come.

Join us as our Volunteer Delivery and Impact Manager — and help London unlock its potential.

Join the Team and Help Us Build the Future of The Swadhinata Trust 

The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.

To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.

How Can You Help 

We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.

Operations Volunteer

The Goal: You are the engine room! You’ll help ensure our day-to-day systems, from IT to HR, are smooth and supportive.

We’d love help with:

• Daily Support: Helping with office admin, logistics, or coordinating meetings.

• Improving Systems: Assisting with our CRM (database) or helping the team get the most out of our tech.

• People Support: Helping with the "welcome" process for new staff or volunteers.

What you bring:

• A proactive, "can-do" attitude and a knack for multitasking.

• Great people skills and an organised approach to busy days.

• Tech-savviness (or a quick ability to learn new software).

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Community Café Volunteers

The Bridge Community Hut, N15 6SE

Love cooking? Enjoy meeting people?

Join our friendly community café team!

We are looking for enthusiastic and reliable volunteers to help create a welcoming space where local residents can enjoy good food and great company.

�� Open 3 days per week (including Saturdays), 10:00am – 4:00pm

What you’ll do

• Help prepare simple, nutritious meals
• Serve food and drinks with a smile
• Keep the kitchen and café clean and organised

 What we’re looking for

• Friendly, positive, and team-oriented
• Interest in cooking or community work
• Willingness to learn (no experience needed!)

 What you’ll gain

• Valuable café and teamwork experience
• New skills (with training available)
• A pathway into employment
• Meet new people and be part of your community 

How to apply 

To apply, please email or post your CV

Confident and Capable volunteers are required to help us with our charity admin.

Are you retired or looking to get back into work and are confident on the phone and using IT? 

If so you may be the person we are looking for !

We need people to help us:

• Answer calls and prpvode advice and information
• Support the running of our reception desk 
• Help with data inputting and maintenance 
• Assist with general office admin tasks 

If you are passionate abourt supporing vulnerable people in the community and have a few spare hours each week then please get in touch !

We offer:

• Full induction
• Flexible hours
• Onsite parking
• Access to free training and develeopment 
• References after three months 
• Expenses covered
• Volunteer social events 
• Volunteer Community awards 

If you are a history buff, a lover of London or are passionate about museums then we want to hear from you!

London Canal Museum is dedicated to educating and inspiring our visitors with the history of London’s canals – how they’ve shaped London’s development, the ordinary people that lived and worked on them, as well as the entrepreneurs who profited from them. We want to pass on the heritage of the canals so that future generations can learn about London’s industrial and social past. 

Role Location:

London Canal Museum, 12-13 New Wharf Road, London, N1 9RT. We are a 5-10 minute walk from Kings Cross St Pancras tube and rail stations.

Role hours:

- One shift a fortnight, from 9.45am until 4.45pm

- The Museum is open Tuesday - Sundays

Role purpose:

The role of the Front of House volunteer is vital to the life of London Canal Museum – in small teams, volunteers in this role ensure the building is open and ready to welcome visitors each day, greet visitors and educate them about the museum’s exhibits and history, keep visitors safe and answer enquiries to keep the museum running smoothly across the day.

Key Tasks:

- Open and close the museum and ensure it is presentable and ready to receive visitors
- Greet visitors, welcome them into the museum and engage with them about the exhibits and history of the building
- Sell admissions, gifts and books, and ensure the till procedures are followed correctly
- Answer telephone and in-person enquiries
- Provide refreshments and assistance during group visits
- Maintain the various museum areas and ensure they are presentable
- Follow museum policies and procedures to ensure the building, volunteers, staff and visitors are safe and well at all times
- Training and support

All volunteers are line managed by the Volunteering and Training Manager, who provides comprehensive inductions and training to all Front of House volunteers in core areas including: 

- Visitor Engagement
- Customer Service
- Health & Safety
- Accessibility in Museums
- Child Protection
- Retail Skills (including using the till)

Benefits to you:

- Learn about the history of London’s canals, the people who lived and worked on them, and their place in the industrial revolution, as well as the ice trade and history of the building

- Meeting new people and having opportunities to socialise with fellow volunteers at events – you will be a part of a community of over 70 volunteers of all ages and backgrounds

- Build your experience of working in museums, heritage and visitor engagement

- Develop your skills in customer service, team work, communication and other key workplace skills

- Opportunities for further involvement with the museum – including archiving and collections care, events, administration, education and guiding walks and boat trips.

- Free entry to the museum and museum events, 10% off in our shop, discounted venue hire and 50% off museum entry for up to 4 friends and family at a time.

- We also have volunteer events, parties and trips that you can enjoy!

- References can be given for all volunteers who volunteer regularly for 6 months or more

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Volunteer positions currently available in Bedfordshire

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

This role entails weekly visits to either Townsend Court and Poplar Wards (Luton) on Fridays 1-4 or Fountains Court (Bedford) on Tuesdays or Wednesdays.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities 

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre 

Support Session Volunteer

You’ll be supporting people over the age of 18 with disabilities, this may include those with poor mental health, learning difficulties, autism and other disabilities.  Your role will include supporting clients to understand and undertake a task on a one-to-one basis.  The task will vary from client to client as will the needs of the individual. 

As a support session volunteer, you might: 

• help people have their say when it matters most 

• Helping individuals navigate challenges and ensuring their needs are met 

• help people to make complaints and use local services 

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”.

About Mind

We're Mind, the leading mental health charity. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the Role

Our volunteers are at the heart of Mind Retail, and without the help and support we receive from our volunteer teams we wouldn't be successful at what we do. As a Financial Analysis Volunteer, you will be working behind the scenes with the data that drives our retail network, providing an effective and proactive reporting support for retail Shop Teams, internal colleagues, and the Senior Leadership Team (SLT). Whether you are a student eager to gain practical experience with real-world datasets, or an experienced finance professional wanting to give back to the community, your insights will directly empower our teams and make a tangible difference to Mind Retail.

How You Can Support Us

Working closely with our finance, commercial, and data teams, you will help to translate financial data into meaningful insights for stakeholders. Day-to-day, you will be:

• Supporting the creation and improvement of financial reports and financial models.
• Assisting in looking at the numbers to understand the differences between what we expected to happen and what actually happened (referred to as variance analysis). You will also help check that our data is consistent across the teams.
• Helping us continuously identify opportunities to streamline reporting processes, reduce manual effort, and enhance data visualisation capabilities.
• Working with the team to organise our data better and automate repetitive tasks. If you want to learn, or already know about, advanced Excel features (like Power Query or macros) and Power BI (creating interactive dashboards), this is a great place to practice and apply those skills.
• Using a range of office software including email, spreadsheets and database information to produce timely and accurate reports.
• Assisting with ad hoc tasks relating to the reporting and analysis.

What You'll Gain

• Practical experience in financial analysis, data visualisation, and reporting tools.
• Exposure to real-world datasets and the chance to contribute to process improvements, including automation and more efficient reporting methods.
• Opportunity to improve your interpersonal skills and commercial knowledge.
• Understanding of policies and procedures, along with enhancing your administrative and IT skills.
• Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses.

About You

• Ideally, you will be actively studying towards an accounting qualification CIMA or ACCA, or working towards a relevant finance degree. Equally, you might be an experienced professional wanting to volunteer your financial knowledge.
• Comfortable working with numbers, have a high degree of accuracy, and a great eye for detail
• Confident using MS Office applications, particularly Word, Excel & Outlook and familiar with Power BI.
• Well-developed interpersonal skills, excellent telephone manner, and able to build good working relationships. You should also be comfortable using your influencing and negotiation skills.
• Excellent organisation skills, able to prioritise tasks, with the ability to work as a team and on your own initiative.
• Willingness to learn, a flexible and adaptable approach, and a commitment to our values & behaviours. Ability to work within Mind Retail's policies and procedures.

Desirable (But Not Essential)

• Retail sector experience.
• Experience with using Microsoft Dynamics GP 2016.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated - regardless of race, gender, age, religion, identity and experience.