40 Analysis volunteer roles

About Us

Focus Surrey runs a Saturday Club for autistic children aged 3 to 16. We provide a fun, supportive and child-centred environment where children develop communication, social interaction and early learning skills through play, guided by the principles of Applied Behaviour Analysis (ABA). Sessions are led by experienced practitioners, including Board Certified Behaviour Analysts (BCBAs).

We are recruiting volunteers to join our Saturday Club and support autistic children through play-based activities. This is a great work experience opportunity for students and individuals who are interested in developing their understanding of children with disabilities and gaining meaningful experience in psychology, SEN, education, therapy or related fields. The role supports early career development by offering practical experience in a structured and supportive setting where volunteers can build foundational skills confidence and understanding

The Role

As a Volunteer Play Assistant, you will support autistic children during structured and creative play activities, helping them build communication, social interaction and confidence in a positive and inclusive environment. You will work with qualified practitioners, gaining direct experience using evidence-based approaches such as ABA in practice, while receiving ongoing support and guidance throughout the sessions.

Volunteers are allocated a specific child based on their experience and interests, allowing you to build consistency and rapport over time. The role involves active engagement with children, responding to individual needs, and contributing positively to a collaborative and supportive team environment.

What You’ll Gain

· Hands-on experience supporting autistic children in a real-world SEN setting

· Practical exposure to Applied Behaviour Analysis (ABA) in practice

· Experience working alongside qualified practitioners and gaining support and guidance

· Development of transferable skills including communication, teamwork and behaviour support

· Increased confidence working with children with diverse needs

· Enhanced DBS check provided

Commitment and Timing

The club will run for 12 Saturdays between September to December 2026 from 9am to 1pm each day.
The confirmed club dates are:  Training Day 1 - 19th September; Club Day 1 - 26th September; Club Day 2 -3rd October; Club Day 3 - 10th October; Training Day 2 -17th October; Club Day 4 - 24th October; Half Term break (no club) 31st October; Club Day 5 - 7th November; Club Day 6 - 14th November; Club Day 7 - 21st November; Club Day 8 - 28th November; Club Day 9 - 5th December; Club Day 10 - 12th December. 
Please note the two training days on 19th September and 17th October are mandatory for all volunteers to attend.

Location

The club is based at Merton College in Morden. The venue is a five-minute walk from Morden South Station and is also accessible by bus routes 80, 93, and 154.

Moneyfacts Research Foundation (Charity No 1211382) is looking for its next Chair of the Board of Trustees. It is supported and financed by Moneyfacts Group plc, the UK’s leading provider of Interest rate data.

Moneyfacts Research Foundation has been set up to widen research and knowledge of Interest rates – their use and effects.

Moneyfacts Research Foundation’s Objects are:

• To advance by all available means the education, research and understanding of economics and, in particular, interest rates, their use and purpose and their economic, monetary and domestic objectives and consequences
• The study of the skills and expertise required in interest rate setting, data collection and analysis

Chair Duties

The Chair is expected to:

•  Lead and support the Board of Trustees
• Help us to continue in the direction set by our current Chair
• Represent Moneyfacts Research Foundation externally and help build strategic relationships
• Use their knowledge and experience to help the board reach sound decisions.
• Attend Board meetings 3-4 times a year, adequately prepared to contribute to discussions and scrutinise board papers.

Person Specification

We are looking for a leader with:

• Previous experience as a Chair of a charity or Senior Trustee
• Previous experience at board level in the finance sector
• Background in banking and finance with a strong network of contacts in the sector
• Knowledge and understanding of the role of the Bank of England in UK monetary policy
• Ability to lead creatively and strategically
• Ability to work collaboratively as a board member.
• Excellent communication skills
• A commitment to our charity objects.

Terms of Appointment

• This is an appointment for an initial period of two years.
• This has to be an unpaid voluntary position because it is a charity, but all reasonable expenses will be reimbursed.
• Attend Board meetings 3-4 times a year. Currently meetings are held in person in Norwich.

The Charity’s main activity is the publication of INTEREST, a journal which comes out every 6 weeks to coincide with Bank of England Monetary Policy Committee meetings. 

Trustees wanted – help shape the future of Musculoskeletal Education with SOMM

We’re looking for engaged, thoughtful and proactive Trustees to join the Council of the Society of Musculoskeletal Medicine (SOMM).

This is a working Board, and we are looking for people who will contribute, challenge and help move the organisation forward.

What we need - We are particularly keen to hear from individuals with expertise in:

· Digital / Data Strategy – digital transformation, data-driven decision making, cyber awareness

· Marketing & Communications – brand, engagement, audience or membership growth

· Commercial / Growth (desirable) – income diversification, business development

The Role -  As a Trustee, you will:

· Contribute to strategy, governance and long-term direction

· Provide constructive challenge and independent thinking

· Support key areas of organisational development

· Act as an ambassador for SOMM

Commitment: 3–6 meetings per year + occasional project work (approx. 2–4 hours/month)

We are looking for someone who will bring:

· Sound judgement and integrity

· A willingness to contribute and engage

· The confidence to challenge constructively

Why join us?

· Shape a respected national MSK education provider

· Work with a knowledgeable and supportive Council

· Make a genuine, tangible impact

Diversity & Inclusion

SOMM is committed to building a diverse and inclusive Council. We actively welcome applications from individuals from underrepresented backgrounds, including different ethnicities, genders, career stages, and sectors, to better reflect the communities we serve.

Your role is to support the Monitoring and Evaluation (M&E) Officer at the Baytree Centre in assessing the Centre’s programmes and monitoring their impact on service users. This includes assisting with data collection and analysis, organising focus groups and interviews, and supporting the creation of reports that inform service improvement and highlight outcomes.

Main responsibilities:

- Support the enhancement of M&E processes across all Baytree services.

- Conduct research into innovative methods for data collection and analysis.

- Organise and facilitate focus groups and conduct interviews with service users.

- Assist service users in completing questionnaires.

- Prepare case studies based on collected data.

- Compile and analyse findings to create clear, accurate reports.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal skills; able to work collaboratively in a diverse team.

- Good written and verbal communication skills.

- Proficiency in Microsoft Outlook and Excel.

- Strong organisational skills with the ability to work independently.

- Good time management and attention to detail.

- Reliable, punctual, and committed to the role.

- Interest in working with children, young people, and community services.

- Willingness to support various tasks and contribute flexibly as needed.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:00 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Hands-on experience in monitoring and evaluation within the charity sector.

- Opportunity to develop practical research, analysis, and reporting skills.

- Insight into the impact of educational and community programmes.

- Personal fulfilment from supporting meaningful community development work.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Do you want to make a real impact on household carbon footprints and promote sustainable living? Join our innovative crowd-sourced app development team and help us make an impact on climate change and the environment.

What will you be doing?

We’re looking for UK‑based volunteers with expertise in assessing and verifying quantified environmental impacts. You’ll work with a small remote team to audit and verify carbon, waste or water savings linked to lifestyle choices, using open‑source data. 

Your research will help develop robust models and frameworks, ensuring the E‑Save app provides accurate, trusted impact data for users.

What are we looking for?

We’re seeking volunteers with experience in assessing or verifying carbon, waste, water or other environmental impacts. 

You’ll audit data sources, verify existing figures, and research gaps. You’ll help develop consistent frameworks, models and tools, and refine methodologies with the team. 

You’ll need a methodical approach, attention to detail, working knowledge of life‑cycle analysis, and the ability to work independently within a remote team.

What difference will you make?

Your insight and expertise in quantifying household carbon and other environmental benefits that are at the heart of the E-Save app.

Your vital contribution will help ensure the app delivers real environmental impacts. 

You will be at the forefront of innovation, bringing climate action into people’s homes across the UK, making sustainable living part of everyday life.

We’re looking for a Volunteer Data Administrator to support our Criminal Justice Services. Can you offer 6 hours a week.  By sharing your time, skills, and experience, you can make a real difference to the lives of the people we support.

As a Volunteer Data Administrator, you'll play an important role behind the scenes, helping us understand our impact and improve the support we provide. Working alongside our Data Analyst, you'll help keep information accurate, support reporting, and ensure we have the data we need to make informed decisions.

This is a great opportunity to develop your administration and data skills, gain valuable experience, and be part of a supportive team working towards better outcomes for individuals and communities.

You'll be:

Helping to keep records accurate and up to date

Supporting data collection and reporting

Carrying out simple quality checks

Identifying trends and insights that can help improve services

Contributing to meaningful work that supports positive change

We're looking for someone who:

Has good attention to detail

Is confident using Microsoft Office, particularly Excel

Communicates well and can work independently

Understands the importance of confidentiality

Wants to use their skills to support others

What you'll gain:

Valuable experience in data administration and reporting

Ongoing support and development

Home based volunteering

Please read the attached volunteer role description for further details about this role.

Join the Team and Help Us Build the Future of The Swadhinata Trust 

The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.

To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.

How Can You Help 

We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.

Strategy and Programme Volunteer

The Goal:Help us turn our big dreams into reality. You will be part of the team that takes our ambitions and builds them into practical, life-changing projects.

We’d love help with:

• Planning the Journey: Helping us draft clear project plans and timelines.

• Tracking our Progress: Helping us collect information to see how well our projects are doing.

• Organising Teams: Assisting with the coordination of different tasks to keep everything running on time.

What you bring:

• An organised mind and a love for "getting things done."

• Experience in project management or a strong interest in how charities run.

• The ability to see the steps needed to reach a big goal.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a local group Finance Volunteer, you’ll make sure your group gets the most for their money. In this role you’ll be able to develop your financial and communication skills whilst working closely with other members of the group Coordinating Team.

Most importantly, you’ll be part of a team that provides vital support and services to people within your local MS community.

We have an exciting opportunity for a Clinical Trustee to join the Board of the Motor Neurone Disease (MND) Association at a pivotal time for the MND community. Advances in scientific understanding, growing public awareness and increasing collaboration across healthcare, research and policy are creating new opportunities to improve lives today and accelerate progress towards effective treatments for tomorrow.

Our 2025–2030 strategy sets out an ambitious agenda across three core impact goals: Tomorrow’s Treatments: accelerating progress towards effective treatments and earlier diagnosis. My Support, My Way: ensuring people affected by MND have the information, support and choice they need and Influencing High-Quality Care: driving consistent, high-quality care and tackling inequalities in access and outcomes. Alongside this, the Association is increasing its research ambition, with the aim of spending £20 million a year on research by 2030.

As a Clinical Trustee, you will provide trusted clinical insight, independent judgement and constructive challenge to support strategic decision-making and help the Board navigate an increasingly complex healthcare and research landscape. This is not an operational clinical role; it is a Board-level opportunity to help ensure the Association remains evidence-informed, ambitious and focused on the needs and experiences of people living with and affected by MND.

Main Responsibilities

• Contribute to the Board's strategic leadership, governance and decision-making
• Help ensure the MND Association remains focused on the needs of people affected by MND
• Recognise and value lived experience in shaping priorities, services and decision-making
• Bring clinical and scientific insight on matters relating to care, research, innovation and risk
• Support the Board in interpreting complex evidence and understanding strategic implications
• Offer independent judgement and constructive challenge while working collaboratively
• Contribute to oversight of quality, safeguarding, reputation, risk and organisational impact
• Participate in Board committees, including the Care Services and Research Committee
• Advise on developments within the clinical, healthcare and research landscape for MND
• Support opportunities for collaboration across healthcare, academia, research, policy and social care
• Act as an ambassador for the MND Association and its values

About You

Essential

• Significant clinical, academic or healthcare leadership experience with substantial expertise in MND
• Strong understanding of developments in MND research, care, support and service delivery
• Ability to interpret complex clinical and scientific evidence and apply it to strategic decision-making
• Commitment to improving the lives and experiences of people with MND and those affected by the disease
• An appreciation of the importance of lived experience in shaping organisational priorities, services and decision-making
• Ability to contribute effectively at Board level through strategic thinking and sound judgement
• Excellent communication skills, with the ability to explain complex issues clearly
• High levels of integrity, independence of thought and commitment to good governance
• Commitment to equality, diversity and inclusion, and ability to fulfil the trustee time commitment

Desirable

• Leadership experience within specialist MND services, centres or multidisciplinary care settings
• Experience influencing MND research, care, service development or policy
• Experience improving the quality, accessibility or consistency of care for people affected by MND
• Experience building partnerships across healthcare, academia, research, policy or the voluntary sector
• Previous trustee, governance, advisory or board-level experience

Please note: The Clinical Trustee role is a voluntary, unpaid trustee appointment. Reasonable expenses incurred while carrying out trustee duties will be reimbursed in line with the MND Association's policies. Board meetings take place four times a year, with an annual Board Away Day. The Clinical Trustee is also expected to sit on the Care Services and Research Committee, which meets four times a year online.

Further information about the MND Association, our Board of Trustees, the Clinical Trustee opportunity, and how to apply can be found in the attached Candidate Pack.

We are committed to building a diverse and inclusive Board that reflects the communities we serve. We welcome applications from people of all backgrounds and particularly value diversity of thought, experience and perspective.

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/Youtube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers  to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors ,highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors’ of CSA, RSA, CT, CA stories

• Whistleblowers and retired-experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To have a streamlined podcast production department ,that is able to operate independently within the company.

About the role:

You will act as the architect of our podcast production ecosystem, responsible for building systems that allow the podcast to run consistently, professionally, and independently of micromanagement.

You will oversee:

• Video editing

• Audio editing

• Article creation (monthly)

•  Guest coordination and booking systems

•  Team management and output tracking

What You Will Gain

This is where you make it real and compelling:

●   Founding leadership experience in a purpose-driven media company

●   The opportunity to build and own an entire production system from scratch

●   Direct involvement in a platform advocating for justice, healing, and truth

●   Hands-on experience managing and scaling a media team

●   A clear pathway into a paid Director-level role as we scale

●   Long-term opportunities as the organisation grows (team expansion, global reach, partnerships)

●   Top performers transition into paid roles as the C.I.C scales and secures funding.”

●    Identity Shift : “Exit mainstream systems”, “Build your own economy”,“Heal + earn + lead”

We don’t operate on individualism—we build through collectivism, meaning:
  As the platform grows, your role, influence, and opportunities grow with it

Experience Qualification and Requirements

●      Strong organisational and leadership skills

●      Experience (or strong interest) in:

•  Podcasting 
•  Media production
•  Content systems

●      Able to think in systems, not just tasks

●      Calm under pressure and solution-focused

●      Comfortable managing people and holding standards

●      Passion for truth-based storytelling and community impact

Bonus (but not required):

●      Experience building workflows or managing creative teams

●      Background in media, journalism, or digital production

●      Lived experience that connects to our mission

Main Responsibilities/ Key Duties

Production Leadership

●   Oversee the full podcast pipeline: recording → editing → publishing

●   Ensure 1 high-quality edited video per week

●   Oversee 1 well-written article per month aligned with podcast themes

●   1 whistleblower on the show  every 2 weeks

Performance Tracking (KPIs)

●   Maintain visibility across the team using trackers

●   Monitor:

•  Output consistency
•  Deadlines
•  Content quality

●   Report progress and gaps clearly to leadership

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

Next Steps:
Shortlisted applicants will be invited to:

• A practical discussion about event planning, coordination and execution

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors of CSA, RSA, CT, CA stories
• Whistleblowers and retired experts
• Generational trauma and healing
• Youth empowerment and education
• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

We are seeking a highly organised, proactive, and trustworthy Executive Assistant to support the Founder with the day-to-day coordination, administration, communication, and priorities of the CIC.

You will work closely with the Founder and senior team to keep meetings, projects, communications, and actions organised and moving forward.

This is an unpaid voluntary position for someone passionate about fighting CSA and supporting survivors across the UK.

Key Responsibilities

• Manage and coordinate the Founder’s calendar, meetings, appointments, and commitments.
• Support the Founder with emails, correspondence, reports, presentations, and briefing documents.
• Attend meetings, take notes, track actions, and ensure follow-ups are completed through Asana.
• Coordinate with departments, volunteers, partners, and external stakeholders on behalf of the Founder.
• Support the organisation of events, training, fundraising activities, and key meetings.
• Maintain organised digital files, shared documents, and confidential information.
• Help the Founder stay informed by gathering updates and highlighting key priorities and deadlines.
• Handle sensitive information relating to CSA, survivors, and organisational matters with discretion.
• Provide additional administrative and coordination support as required.

Ideal Candidate

• Passionate about fighting CSA and supporting survivors.
• Highly organised, proactive, reliable, and able to manage competing priorities.
• Strong written and verbal communication skills.
• Professional, empathetic, discreet, and trustworthy.
• Confident working independently and directly with senior leadership.
• Comfortable using Asana, Microsoft Office, Google Workspace, and Google Drive.
• Aligned with our values of truth, love, healing, justice, education, and empowerment.

Previous Executive Assistant, Personal Assistant, administration, or project coordination experience is beneficial but not essential.

What You Will Gain

• Direct experience supporting the Founder and senior leadership team.
• Mentoring, training, and ongoing personal development.
• Experience in leadership support, project coordination, communication, and organisational management.
• The opportunity to contribute ideas and make a real difference in the fight against CSA.
• Travel and food expenses covered for approved in-person activities.

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don’t operate on individualism. We build through collectivism, meaning: as the platform grows, your role, influence, and opportunities grow with it.

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available)
• A short introduction about yourself
• Why this mission resonates with you
• Any relevant experience, skills, ideas, or vision you would bring to the role

We welcome individuals who are passionate about helping create platforms that inspire healing, justice, truth, education, empowerment, and lasting community impact. That see themselves transforming their lifestyles to maintain the above for the generations to come.

A rewarding opportunity to apply your business expertise to help one of the UK's leading wildlife charities maximise the impact of its trading activities, providing high level governance and strategic commercial foresight (no day-to-day operational management). With every profit turning commercial retail success into wildlife conservation action! Key responsibilities: • Guide staff on commercial, tech, and operational upgrades to boost efficiency. • Analyse sales trends to expand product lines and open new revenue streams. • Evaluate commercial performance to scale profitability safely. • Partner with Trustees, the CEO, and Marketing to align trading with charity goals.

About Can Do 

Can Do is working to create a world where people’s voices, experiences and needs are heard, visible and valued. 

We are a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage. 

We’re building something where your skills and talent can have a practical direct impact, helping people help themselves, while ensuring their experiences are heard and understood. 

If this sounds like something you would be excited to be involved with, we are looking for a range of skills to support our next steps! 

Skills 

If you have some or all of these skills, we want to hear from you! 

• Social media & content creation – creating engaging content and managing social media platforms

• Digital & technical skills – troubleshooting, problem-solving and confidence working with technology and AI tools

• Legal research – researching legal questions, interpreting information and communicating findings clearly

• Research & analysis – finding, assessing and summarising information from a range of sources

• Funding research – identifying suitable funders and funding opportunities and assessing their relevance

• Written communication – clear, concise and engaging writing

• Organisation & attention to detail – managing information, tasks and deadlines effectively

• Creative problem-solving – taking initiative and finding practical solutions

• Communication & collaboration – working well with a small, collaborative team and contributing ideas 

Requirements 

• Studied or studying a degree in a relevant field 

• Research experience 

• Strong communication 

• Administrative experience 

Our Process 

1. Apply with a CV and Cover Letter expressing your interest in supporting Can Do’s work and how your skills can help us 

1. Shortlisted candidates will be invited to an introductory call with our Founder, Mark Johnson MBE, who will go into more detail on our mission and what we require from interns. This will also be your chance to ask any questions 

1. If you are still interested, you will go through our online onboarding process which will prepare you to get started with us! 

Logistics 

• Length of internship: A minimum of 3 months commitment 

• Days per week: We can work around your schedule, but require minimum 2 days per week 

• Weekly meeting: Ability to join a check-in meeting once per week 

• Giving back: It is important to us that you feel long lasting benefits from contributing to our mission. If there are skill areas you want to develop further, or are hoping for a great reference for your next steps after the internship, let us know and we can make sure we work towards that! 

Client Feedback Volunteer

Shelter Norfolk

Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?

Information about the role

In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.

Location: Shelter Hub, Norwich

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include:

· Phoning clients around 8-10 weeks after they accessed our services.

· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.

· Recording the phone calls and the responses given onto our client database (CRM).

· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.

· Identifying key findings and/or trends and sharing with a relevant team member.

This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!

Supporting you

· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.