Commercial volunteer roles

Use your expertise to shape education, influence communities, and grow as a leader 

Roles available at colleges in Redcar

Are you a business leader or corporate professional looking to make a meaningful impact outside the boardroom? 

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills—while strengthening your own governance experience and leadership credentials. 

Why it’s relevant to professionals like you 

Further education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving—from engineers and IT specialists to healthcare professionals and construction experts. 

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed. 

This is an opportunity to: 

• Apply your corporate skills in a leadership role 

• Gain board-level experience and enhance your CV 

• Contribute to local economic growth and social mobility 

• Support a vital sector during a time of transformation 

What will you be doing? 

As part of a governing board, you’ll: 

• Set strategic direction: help define the college’s mission and goals 

• Hold leadership to account: monitor finances, performance, and outcomes 

• Ensure governance excellence: make decisions in the best interests of learners and stakeholders 

• Act as a charity trustee: ensure financial sustainability and legal compliance 

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners. 

Who are we looking for? 

We welcome professionals from a broad range of sectors, including but not limited to: 

• Finance, Audit & Risk 

• HR, People & Culture 

• Strategy, Transformation & Operations 

• Technology, AI & Digital 

• Legal, Governance & Compliance 

• Marketing, PR & Communications 

• Education, apprenticeships, or vocational courses 

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed. 

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed. 

Time commitment 

Expect to give approximately 1–2 days per month, including: 

• Attending board and committee meetings (in person or remote) 

• Reading papers and preparing questions 

• Participating in training and occasional college visits 

The time commitment is manageable alongside a full-time role—and many employers actively support staff to take on governance roles as part of their professional development. 

Where you’ll be needed 

Some colleges offer remote governance and meetings take place online. This may suit you best, or we may suggest a role where you volunteer on a hybrid basis at a college within a reasonable distance from you. We are recruiting governors for colleges across England, with new opportunities added regularly. 

What’s in it for you? 

This role offers the opportunity to: 

• Enhance your board-level and governance experience 

• Develop strategic oversight and leadership outside your day-to-day role 

• Expand your professional network 

• Give back in a way that creates long-term, measurable impact 

About Boards for Education 

Boards for Education is a charity that sources and supports volunteers for governing boards. We aim to improve educational outcomes for children, young people, and adult learners by strengthening governance across the education sector. 

With more than 25 years’ experience and a national network of partners, we connect schools, academy trusts, colleges, and education charities across England and Wales with skilled, independent volunteers. 

Ready to step into a strategic, purpose-driven leadership role? 

If you’re ready to bring your corporate insight to the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you. 

Apply now to become a volunteer college governor. 

Use your expertise to shape education, influence communities, and grow as a leader 

Roles available at colleges across E10, London.

Are you a business leader or corporate professional looking to make a meaningful impact outside the boardroom? 

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills—while strengthening your own governance experience and leadership credentials. 

Why it’s relevant to professionals like you 

Further education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving—from engineers and IT specialists to healthcare professionals and construction experts. 

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed. 

This is an opportunity to: 

• Apply your corporate skills in a leadership role 

• Gain board-level experience and enhance your CV 

• Contribute to local economic growth and social mobility 

• Support a vital sector during a time of transformation 

What will you be doing? 

As part of a governing board, you’ll: 

• Set strategic direction: help define the college’s mission and goals 

• Hold leadership to account: monitor finances, performance, and outcomes 

• Ensure governance excellence: make decisions in the best interests of learners and stakeholders 

• Act as a charity trustee: ensure financial sustainability and legal compliance 

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners. 

Who are we looking for? 

We welcome professionals from a broad range of sectors, including but not limited to: 

• Finance, Audit & Risk 

• HR, People & Culture 

• Strategy, Transformation & Operations 

• Technology, AI & Digital 

• Legal, Governance & Compliance 

• Marketing, PR & Communications 

• Education, apprenticeships, or vocational courses 

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed. 

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed. 

Time commitment 

Expect to give approximately 1–2 days per month, including: 

• Attending board and committee meetings (in person or remote) 

• Reading papers and preparing questions 

• Participating in training and occasional college visits 

The time commitment is manageable alongside a full-time role—and many employers actively support staff to take on governance roles as part of their professional development. 

Where you’ll be needed 

Some colleges offer remote governance and meetings take place online. This may suit you best, or we may suggest a role where you volunteer on a hybrid basis at a college within a reasonable distance from you. We are recruiting governors for colleges across England, with new opportunities added regularly. 

What’s in it for you? 

This role offers the opportunity to: 

• Enhance your board-level and governance experience 

• Develop strategic oversight and leadership outside your day-to-day role 

• Expand your professional network 

• Give back in a way that creates long-term, measurable impact 

About Boards for Education 

Boards for Education is a charity that sources and supports volunteers for governing boards. We aim to improve educational outcomes for children, young people, and adult learners by strengthening governance across the education sector. 

With more than 25 years’ experience and a national network of partners, we connect schools, academy trusts, colleges, and education charities across England and Wales with skilled, independent volunteers. 

Ready to step into a strategic, purpose-driven leadership role? 

If you’re ready to bring your corporate insight to the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you. 

Apply now to become a volunteer college governor. 

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18 to apply.

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops can be found in the London villages and bring in vital funds for Save the Children.

Our Pinner Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18 to apply.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 16 to apply.

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops can be found in the London villages and bring in vital funds for Save the Children.

Our Barnes Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note, that we are unable to provide visa sponsorship for this post

Fort Amherst Heritage Trust cares for Fort Amherst in Chatham, Kent, preserving an important historic site and making it available for the benefit, enjoyment and education of the wider community. The Trust relies heavily on volunteers to help maintain, restore, interpret and promote the site for present and future generations.

Role Purpose

Trustees are collectively responsible for the governance, strategic direction and long-term sustainability of Fort Amherst Heritage Trust. As a Trustee, you will help ensure that the charity fulfils its charitable purposes, complies with its legal duties and makes decisions in the best interests of the Trust and the communities it serves.

Key Responsibilities

· Work with fellow Trustees to set and review the Trust’s vision, strategy and priorities.

· Ensure the Trust carries out its charitable purposes for the public benefit.

· Oversee the responsible management of the Trust’s finances, assets, buildings, grounds and collections.

· Support good governance by complying with the Trust’s governing document, charity law and relevant regulations.

· Monitor risks, policies and procedures, including health and safety, safeguarding, finance, data protection and volunteer management.

· Contribute to discussions and decisions at Board meetings, reading papers in advance and offering constructive challenge and support.

· Act as an ambassador for Fort Amherst, promoting its heritage, community value and volunteer-led work.

· Support fundraising, partnership development and community engagement where appropriate.

· Declare and manage any conflicts of interest and maintain confidentiality where required.

Skills and Experience

We welcome applications from people with a commitment to heritage, community benefit and good governance. Previous trustee experience is helpful but not essential. The Trust is particularly interested in people who can bring one or more of the following areas of experience:

· Heritage, museums, archives, conservation or historic buildings.

· Finance, fundraising, grant applications or business planning.

· Education, learning, interpretation or visitor experience.

· Volunteer management, community engagement or inclusion.

· Marketing, communications, events or digital engagement.

· Legal, governance, risk management, health and safety or safeguarding.

· Property, estates, facilities management or environmental stewardship.

Personal Qualities

· A genuine interest in Fort Amherst, local heritage and public benefit.

· Sound judgement, integrity and a willingness to act collectively with other Trustees.

· Ability to think strategically while understanding practical operational challenges.

· Confidence to ask questions, offer constructive challenge and support good decision-making.

· Commitment to equality, diversity, inclusion and respectful working relationships.

· Willingness to give sufficient time and attention to the role.

Norfolk Tennis is the county governing body for tennis and padel in Norfolk and a volunteer-led Charitable Incorporated Organisation (Charity No. 1203480). We work in partnership with the Lawn Tennis Association to support clubs, venues, coaches and players across the county, helping more people enjoy the physical, social and community benefits of tennis and padel. Our work aligns with the LTA’s “Tennis Opened Up” strategy, which aims to make the sport accessible, welcoming and enjoyable for everyone. Norfolk Tennis is governed by a Board of Trustees supported by a volunteer Management Committee representing clubs, venues and key development areas across the county. As tennis and padel continue to grow, Norfolk Tennis is seeking individuals to join its Board of Trustees and contribute strategic leadership to the development of tennis and padel across the county.

About the Trustee Role
Trustees play a vital role in ensuring Norfolk Tennis is well governed, financially sustainable and strategically focused. Working collaboratively with fellow Trustees and the Management Committee, Trustees help ensure the organisation operates effectively as a charity while delivering meaningful impact for tennis and padel across the county.

Trustees are responsible for:

• Supporting the strategic direction of Norfolk Tennis
• Ensuring strong governance, accountability and compliance
• Providing independent professional expertise and oversight
• Acting in the best interests of the charity and its beneficiaries
• Helping ensure resources are used effectively to support tennis development

Trustees attend periodic Trustee meetings (typically online) and may attend Management Committee meetings where helpful to maintain alignment between governance and operational delivery.

We are particularly interested in individuals who can contribute leadership or professional expertise in the following areas.

Governance & Charity Law Trustee
To support strong governance and ensure compliance with regulatory requirements, Norfolk Tennis is seeking a volunteer trustee with expertise in charity law.

This role focuses on providing guidance on legal responsibilities, governance best practice and risk management to support the organisation’s long-term stability and integrity.

Key contributions include:
• Advising the Board of Trustees on charity law, governance and regulatory requirements
• Supporting compliance with Charity Commission guidance and best practice
• Reviewing governing documents and supporting any required updates
• Providing input on policies, risk management and decision-making processes
• Ensuring the organisation operates within its legal and charitable objectives
• Offering guidance on contracts, partnerships and potential liabilities

This role would suit someone with experience in charity law, governance, legal advisory or regulatory compliance, ideally with an understanding of the charitable or sports sector.

Inclusion & Disability Trustee
Norfolk Tennis is committed to ensuring tennis and padel are open and accessible to all communities.

The Inclusion & Disability Trustee helps champion equality, diversity and accessibility across the county, supporting initiatives that widen participation and remove barriers to involvement.

The role includes:

• Supporting Norfolk Tennis in embedding Equality, Diversity and Inclusion (EDI) principles
• Championing inclusive participation for disabled players and under-represented groups
• Advising on inclusive programme development and community engagement
• Supporting initiatives linked to the LTA’s Open Court disability tennis programme
• Helping identify partnerships with organisations supporting inclusive sport

This role would suit someone with experience in EDI leadership, disability sport, community engagement, education or inclusion policy.

Who We Are Looking For
We welcome applicants who bring professional expertise, leadership experience and an interest in supporting community sport.

Experience in tennis is not essential.

We particularly welcome individuals with backgrounds in:

• finance, accounting or investment
• governance, compliance or safeguarding
• equality, diversity and inclusion
• disability sport or community engagement
• commercial partnerships or business development

Most importantly, we are looking for people who bring sound judgement, integrity, collaborative working and a commitment to supporting tennis across Norfolk.

Time Commitment
The role is designed to fit alongside professional and personal commitments.

Typical involvement includes:

• periodic Trustee meetings (normally online/Zoom)
• monthly (or every 5-6 weeks) Management Committee meetings (normally online/Zoom)
• periodic engagement on strategic matters within your area of expertise

Why Join Norfolk Tennis?
This is an opportunity to make a meaningful contribution to the future of tennis and padel in Norfolk.

As a Trustee you will help:

• shape the strategic direction of county tennis
• support clubs, venues and players across Norfolk
• promote inclusive participation in sport
• strengthen the long-term sustainability of tennis in the county

You will also be part of a friendly and committed volunteer team working in partnership with one of the UK’s leading national governing bodies for sport.

Norfolk Tennis is committed to equality, diversity and inclusion, and welcomes applications from people of all backgrounds.

Role Type

Unpaid, voluntary (expenses reimbursed)

Commitment and Focus

As Treasurer Trustee, you will support the Board’s oversight of FareShare Yorkshire’s financial governance. Working in close partnership with the Head of Finance & Business, you will help ensure the charity’s finances are well-managed, transparent, and aligned with its strategic objectives.

The Treasurer acts as a critical friend and source of support to the Head of Finance & Business, providing constructive challenge, guidance, and assurance to the Board. You will attend quarterly board meetings (held in Yorkshire) and chair the quarterly Finance Sub-Committee, helping to ensure effective financial governance and clear reporting to the full Board.

About FareShare Yorkshire

FareShare Yorkshire is a charity in its 27th year of operation and has experienced significant growth in recent years. Operating from three sites in Barnsley and Leeds, the organisation delivers surplus food provision services, employability programmes, and runs its own cookery school, The FullCrumb Kitchen. We redistribute enough food for over 100,000 meals every week by taking good surplus food from companies and getting it to where it is needed most.

Key Treasurer Responsibilities

1. Present clear, accurate, and timely financial reports to the Board in a format that supports understanding and effective decision-making, including:

   •  Annual budgets

   • Internal management accounts

   • Annual statutory financial statements

2. Ensure the Board meets its duty to maintain proper accounting records and that financial resources are:

   • Properly controlled

   • Prudently invested

   • Economically and effectively spent in line with good governance, legal and regulatory

     requirements, in liaison with the Head of Finance & Business.

3. Support the development, implementation, and regular review of:

   • Financial reserves policy

   • Cost management approaches

   • Investment policies

4. Advise and support the Board in carrying out its financial responsibilities, providing insight into financial risks, opportunities, and sustainability.

5. Chair the Finance Sub-Committee, setting agendas in partnership with the Head of Finance & Business and ensuring effective financial scrutiny.

6. Provide clear updates and recommendations to the full Board following each Finance Sub-Committee meeting.

7. Scrutinise financial information provided by the Head of Finance & Business and request additional information or clarification where necessary.

8. Support and challenge budget proposals and forecasts presented to the Board.

9. Monitor and advise on the financial viability of the charity, including cash flow, reserves, and long-term sustainability.

10. Ensure appropriate financial controls are implemented, adhered to, and regularly reviewed.

11. Advise the Board on the financial implications of the charity’s strategic plan and major decisions.

12. Support the Head of Finance and Business to:

    • Prepare information for the annual accounts

    • Manage the annual audit process, including liaison with auditors where appropriate.
      
      The Trustee Role:

    • Ensure the charity fulfils its purposes for public benefit by:
      Complying with its governing document.

    • Adhering to charity law and all other applicable legislation.

    • Acting always in the best interests of the charity.

    • Ensuring the responsible management of the charity’s resources.

    • Overseeing and ensuring compliance with statutory accounting and financial reporting requirements.

    • Declaring any conflicts of interest and exercising independent judgement in all decision- making.

    • Acting as an ambassador and advocate for the organisation and upholding its mission, values, and reputation.

    • Representing the Board and organisation at meetings and events, including acting as a spokesperson when required.

    • Safeguarding the wellbeing and interests of employees.

    • Contributing to the development of the organisation’s strategy by providing constructive challenge and insight.

    • Seeking appropriate professional advice where there is potential risk to the organisation or where trustee duties may be impacted.

    • Taking collective responsibility to ensure the legal and financial integrity of the organisation, including to safeguard its assets and long-term sustainability.

    • Ensuring appropriate procedures are in place for the appointment, support, and performance monitoring of the CEO and Senior Leadership Team (SLT).  

    • Attending and actively contributing to Board meetings on a regular basis.

Skills and Experience

We are particularly seeking a Trustee with:

• Senior-level experience in finance, accountancy, audit, or financial management.

• Strong understanding of financial governance, risk management, and internal controls.

• Experience of:

  • -  Budgeting and financial forecasting

  • -  Reviewing management accounts and statutory accounts

  • -  Financial oversight within a charity, public sector, or commercial environment

    (charity experience desirable but not essential)

• Confidence in presenting financial information clearly to non-financial audiences.

• Strong Excel skills and confidence working with financial data (advantageous).

• The ability to provide supportive challenge and constructive scrutiny.

• The credibility to lead financial discussions at board level while working collaboratively

  with staff and fellow Trustees.

Ideal candidates will have:

o A commitment to FareShare Yorkshire’s mission and values.
o Strategic thinking and the ability to contribute to high-level decision-making.
o The ability to work collaboratively and communicate effectively.
o Time to dedicate to the role, including preparation for and attendance at meetings.

What We Offer
While this is an unpaid voluntary position, we provide:

o Reimbursement of reasonable expenses incurred in your role.
o The opportunity to make a meaningful impact on food insecurity inYorkshire.
o A chance to work alongside a passionate team dedicated to tackling food poverty.

Diversity and Inclusion

FareShare Yorkshire is committed to building a diverse and inclusive board. We encourage applications from individuals of all backgrounds, particularly those who bring new perspectives and lived experience to the table

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

We are looking for exceptional people from a variety of backgrounds, to join AvMA’s Board of Trustees at an important point in our development, this being the midpoint of implementing our 5-year strategy.

AvMA is the UK charity for patient safety and justice. We provide free advice and support to thousands of people each year who have been affected by avoidable harm in healthcare, and we work to influence improvements in patient safety and to see people treated fairly when things go wrong. We also provide an accreditation scheme for lawyers specialising in clinical negligence work and a competence scheme for more junior lawyers, recognising that this is a highly complex area of law requiring strong specialist knowledge.

We are now seeking to appoint up to three new Trustees and/or Associate Trustees. Each appointment will strengthen the Board by bringing a particular area of specialist expertise alongside the wider skills, judgement and commitment expected of all Trustees.

About the roles:

AvMA is governed by a Board of Trustees who come from a range of backgrounds and bring different experiences. This recruitment is intended to strengthen the Board further by bringing in new specialist expertise alongside strong governance capability.

Important application instruction - Applicants must make clear in their covering letter which of the three specialist skill sets they are applying for and whether they are applying as a Trustee or as an Associate Trustee.

• Trustee: a full member of the Board, taking on the legal and governance responsibilities of trusteeship and contributing to collective decision-making.

• Associate Trustee: a supported development role for people with relevant expertise and potential who may have less prior Board or Trustee experience. Associate Trustees participate actively in Board life and will work towards a full Trustee role, subject to appraisal and mutual agreement.

The three specialist skill sets we are seeking:

1. Clinical negligence law

We are seeking someone with senior-level expertise in clinical negligence law, ideally with experience on the claimant side.

• Ideally claimant-side experience with clinical negligence accreditation.

• Understanding of access to justice issues affecting injured patients and families.

• Insight into Alternative Dispute Resolution practices including mediation.

• Ability to support strategic thinking about AvMA’s public-facing services, policy influence and accreditation work.

• Awareness of the importance of managing conflicts of interest carefully.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

2. Senior charity fundraising/income generation expertise

• We are seeking someone with senior-level charity fundraising or income generation expertise.

• Understanding of fundraising strategy and income diversification.

• Knowledge of individual giving, trusts and foundations, corporate partnerships, major donor fundraising, legacy fundraising or supporter engagement.

• Ability to advise strategically on fundraising opportunities and risks.

• Understanding of ethical fundraising and donor stewardship.

• Ability to support AvMA in widening its reach, profile and supporter base.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

3. IT/digital expertise for a growing charity

We are seeking someone with IT, digital, data or technology expertise relevant to a growing charity.

• Senior experience in IT, digital, data, systems or technology strategy.

• Understanding of digital transformation in small or medium-sized organisations.

• Ability to advise on systems, data quality, knowledge management, cyber security and digital risk.

• Appreciation of how technology can improve service delivery, governance and organisational effectiveness.

• Understanding of how AI can be exploited whilst maintaining safety, confidentiality and ethical principles.

Applicants with this background may apply either as a Trustee or as an Associate Trustee.

Generic Trustee skills and qualities we are seeking

In addition to one of the three specialist skill sets, all applicants should be able to demonstrate the core qualities and capabilities needed to contribute effectively to AvMA’s Board.

Essential for all applicants

• Commitment to AvMA’s mission, vision and values.

• Demonstrable interest in patient safety and justice for people affected by avoidable harm.

• Ability to think strategically and see the bigger picture.

• Sound judgement and independence of thought.

• Willingness to offer constructive challenge while working collaboratively.

• Ability to contribute to collective decision-making.

• Commitment to equality, diversity and inclusion.

• Willingness to prepare for and participate actively in Board and committee meetings.

• High standards of integrity, confidentiality and accountability.

Desirable

• Previous trustee, non-executive or committee experience.

• Understanding of charity governance.

• Lived experience of avoidable harm in healthcare, either personally or as a family member.

• Experience of working with or alongside people affected by trauma, injustice or complex systems.

Trustee role description

Governance and oversight: ensure AvMA operates in accordance with its governing document, policies, charity law and relevant legislation or regulation; oversee implementation of AvMA’s strategy; provide accountability; and ensure resources are managed responsibly.

Strategic leadership: contribute to development and implementation of AvMA’s strategy, including setting objectives and monitoring progress against them.

Financial stewardship: monitor AvMA’s financial health; ensure sound financial controls and systems are in place; review and approve annual budgets, management accounts and annual reports; and ensure funds are used effectively.

Risk management: identify and assess risks facing AvMA and ensure appropriate systems, policies and procedures are in place, including for safeguarding and data protection.

Advocacy and ambassadorship: act as an ambassador for AvMA, promote its values and mission externally and use networks and contacts, where appropriate, to support AvMA’s work.

Board meetings and committees: attend and actively participate in Board meetings, committees and other relevant meetings; read papers in advance and contribute to discussion and decision-making.

Support and supervision: provide support to the leadership team, offer guidance and act as a sounding board when needed. Where appropriate, take on a mentoring role with key staff or volunteers.

Associate Trustee role description

Associate Trustees are not full Trustees when appointed but are expected to participate actively in Board life and develop their understanding of charity governance, AvMA’s work and the responsibilities of trusteeship.

• Attend and participate in Board meetings.

• Join relevant discussions and contribute their expertise.

• Develop their understanding of charity governance and AvMA’s strategic priorities.

• Participate in mentoring, induction and development.

• Contribute to committees and other work where appropriate.

• Work towards readiness for a full Trustee role, subject to appraisal and mutual agreement.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Who are we: 
We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for the disability community. We take a positive and proactive disability and illness. We don't conform to society's and the media's view that disability is awful, and you have no quality of life. Although we fully acknowledge it gives rise to come of the most heartbreaking and challenging times you will ever face. We ask everyone who joins Buttons & Bubbles to embrace this perspective. If you don't agree with it, then sadly we're not the right organisation for you. 

About the role: 
 
We are looking for people to join our communications team. Helping with a variety of tasks from social media scheduling to posting job adverts to helping create policies.  

Our values: 

We embrace disability and neurodiversity; it makes us a stronger and more brilliant team. No robots at Buttons & Bubbles, thank you! 

What are we looking for? 

We are looking for a few individuals who may have the following skills and experience. Don't worry if you haven’t as full training will be provided.

Skillset; 

• Communication skills  

• Editing cntent  

• Scheduling content  

• Knowledge of admin programs including spreadsheets and outlook 

• Organised  

• Adaptable  

• Willing to learn and develop  

• An individual with a creative mindset 

• Thrill of building an online community. 

• Have a basic DBS check

• Positive attitude towards disability or illness 

Benefits of joining Buttons & Bubbles C.I.C:  

• Gaining valuable experience. 

• Improving your confidence 

• Allows you to explore potentially different areas of interest. 

Benefits of volunteering with us:  

• Making a difference to the community 

• Makes a positive impact on people 

• Develop your current skill set and gain new skills. 

• Displays your level of commitment to future employers. 

• Displays your ability to balance and schedule your time effectively when seeking future 

• Employment opportunities

Who are we: 
We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for disabled families. We take a positive and proactive disability and illness. We don't conform to society's and the media's view that disability is awful, and you have no quality of life. Although we fully acknowledge it gives rise to come of the most heartbreaking and challenging times you will ever face. We ask everyone who joins Buttons & Bubbles to embrace this perspective. If you don't agree with it, then sadly we're not the right organisation for you. 

About the role: 
 
We are looking for people to join our communications team. Helping with a variety of tasks from social media scheduling to posting job adverts to helping create policies.  

Our values: 

We embrace disability and neurodiversity; it makes us a stronger and more brilliant team. No robots at Buttons & Bubbles, thank you! 

What are we looking for? 

We are looking for a few individuals who may have the following skills and experience. Don't worry if you haven’t as full training will be provided.

Skillset; 

• Communication skills  

• Editing cntent  

• Scheduling content  

• Knowledge of admin programs including spreadsheets and outlook 

• Organised  

• Adaptable  

• Willing to learn and develop  

• An individual with a creative mindset 

• Thrill of building an online community. 

• Have a basic DBS check

• Positive attitude towards disability or illness 

Benefits of joining Buttons & Bubbles C.I.C:  

• Gaining valuable experience. 

• Improving your confidence 

• Allows you to explore potentially different areas of interest. 

Benefits of volunteering with us:  

• Making a difference to the community 

• Makes a positive impact on people 

• Develop your current skill set and gain new skills. 

• Displays your level of commitment to future employers. 

• Displays your ability to balance and schedule your time effectively when seeking future 

• Employment opportunities

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.