Coordination and support days volunteer roles

Role title: Collection volunteer Braehead Shopping Centre, Renfrewshire 

Time commitment: 2 - 4 hours a day

What we're looking for

We're looking for enthusiastic, creative and organised people to be an NSPCC Collection Volunteer in your local community. Around 90 per cent of our income comes from our supporters and we couldn't continue doing what we do without them. That means, our collection volunteers play a important part in rallying people together to raise vital funds which help to protect children and prevent abuse.

What you'll do

You'll be working together with the rest of the team to raise awareness and funds. you'll be collecting for the vital work the NSPCC does, engaging with the public- promoting a positive image for the NSPCC!

We appreciate that work, family and friends come first and, with that in mind, this role offers flexibility to fit in with your lifestyle.

• Distribute collection boxes to locations such as cafes, shops, bars, restaurants and small businesses in your local area
• Replace full boxes, counting and banking funds, liaising with your local community team and organising receipts and thank you cards for supporters
• Represent NSPCC in a professional manner
• Share news about our work in the local community and help promote fundraising events and initiatives

What you'll get

We'll support you with advice, skills and tools to help you fundraise and spread the word about the NSPCC. You'll be given a designated point of contact and we'll cover reasonable mileage expenses. You'll learn more about how you're helping to protect children in your local area and across the UK. 

It's also a chance to spend time with like-minded people and make new friends.

Who's right for the role?

While we think this role is suitable for a whole range of people, we are particularly looking for those with the following qualities and experience.

• passionate about helping young people and children
• enthusiastic and personable
• strong organisational skills
• you work well within a team
• great communication and social skills

We are currently unable to accept applications from under 18's to this role, please view our other volunteering opportunities.

Interested in getting involved? Volunteer today and join our fight for every childhood

Come and be a part of something extraordinary and support the team in delivering the Street Child Sierra Leone Marathon & Cycle Challenge (SLM)

SLM has long since established itself as an incredible event that showcases the work of Street Child, enabling participants to explore the wonderful country of Sierra Leone and make a positive impact all whilst taking on a challenge.

We are seeking someone with an interest in running/cycling/adventure and ideally experience in International Development to come and join our project. Whether you have just finished studying at university or are taking a career break and looking for a challenge, this is your chance to make a unique contribution to an internationally recognised NGO. 

Location: Makeni, Sierra Leone

Dates: September – October 2026 (1-2 months)

Key tasks you will be involved in are: 

- Support the SLM team with stakeholder meetings

- Support the SLM team with race day plans, recruitment & procurement

- Arrange all in-country transport including buses, shuttles and 4x4’s

- Manage all necessary hotel/guesthouse reservations

- Liaise with Street Child of Sierra Leone staff to organise programme visits

- Recruit race day sponsors and participants

To be a great fit for this position you will be a highly self-motivated and pro-active individual, with excellent organisational skills. We are ideally looking for someone with experience in logistics and event coordination, but are open to alternative, relevant experience.

Key skills: 

Ability to work quickly and effectively in an unfamiliar environment, forming strong relationships with our local team 

Ability to be flexible and work outside your specific duties when needed; have fun and laugh along with a sometimes unpredictable environment! 

An interest in marathons and/or endurance events (whether personal or professional) 

Terms 

Successful applicants will be living primarily in the Street Child compound in Makeni, Sierra Leone, with basic conditions. You will be expected to travel independently around Sierra Leone, and will spend time either in Street Child accommodation or local guesthouses. 

Included:

- Return flights

- Accommodation (Street Child Compound, Makeni)

- Phone credit allowance

- Wi-Fi access

- Visa

- Airport Security Tax

- Airport transfers (Lungi International Airport to Makeni – return)

The role: Our scholars are eager to meet graduates and professionals who can support them in achieving their ambitions. Mentors are mainly responsible for providing support and career advice to pupils. Mentors must also be committed to supporting us at our events, which take place in the evenings and on Saturdays throughout the term. These events include our scholar enrichment days, our parent and pupil information sessions and our volunteer social events which are held in London. 

Availability: Mentors must be available for approximately 2-3 hours a month to meet with their mentee, and discuss via phone, email or in person. There is a minimum commitment of one year (three terms).

In addition to this, you will need to support a minimum of 2 events throughout the year. Enrichment and skill-building events for our scholars usually take place in the evenings and at weekends, with events ranging from 2-8 hours in length.

Location: Mentoring sessions and events can take place online or in person.

Responsibilities: 

• Working collaboratively with parents to give students guidance and advice on how to achieve their aspirations

• Informing pupils of opportunities to them so that they can achieve their aspirations

• Meeting with pupils for one to one mentoring sessions

• Supporting pupils with university, sixth form or job applications

• Monitoring and reporting on each pupils progress

• Giving feedback to parents and programme coordinators

• Working collaboratively with other tutors and mentors

• Supporting at events including:

  • Collaborate effectively with other volunteers within the events team

  • Assist with setting up and clearing up at events

  • Support workshop facilitators with managing groups of young people or parents

  • Assist with the coordination of lunch or refreshments for attendees

  • Assist the event coordinator with ensuring the health and safety of attendees and overall risk management at events

  • Give feedback to the event coordinators and programme managers at the end of each event.

Person specification:

• Be passionate and committed to tackling educational inequality

• Enjoy working with children and young people

• Be educated to a minimum of degree level or equivalent

• Possess strong communication skills both written and verbal

• Be punctual and organised

• Be able to remain calm under pressure

• Have excellent time management skills

We’re looking for enthusiastic, caring and reliable people to help make our Holiday Club sessions fun, safe and engaging for children during the school holidays.

As a Holiday Club Volunteer, you’ll help deliver games, creative workshops and group activities while supporting with setup, registration and coordination throughout the day. You’ll play a key role in creating a welcoming, positive environment where children can learn, play and connect with others.

This is a hands-on, rewarding opportunity for anyone who enjoys working with children, being active and supporting community programmes.

What You’ll Be Doing

• Helping set up and pack down daily activity spaces
• Assisting with games, creative sessions, sports or workshops
• Welcoming children and helping with registration and sign-in
• Supporting children during activities and encouraging participation
• Helping with snacks, resources and general coordination during sessions
• Assisting staff with feedback collection and attendance.
• Promoting a friendly, inclusive and safe atmosphere throughout the day

Skills and Qualities We’re Looking For

• Friendly, patient and approachable attitude
• Enjoyment of working with children
• Good teamwork and communication skills
• Reliable, flexible and positive approach to helping others
• Awareness of safeguarding and willingness to follow guidance
• Creativity or enthusiasm for games, crafts or active play (welcome but not required)

What You’ll Gain

• Experience supporting children’s activities and community programmes
• Opportunities to build confidence, teamwork and leadership skills
• The satisfaction of creating positive, fun experiences for local children
• A lively, friendly volunteering environment during the school holidays

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Join Niños de Guatemala (NDG) and be part of the change that breaks the cycle of poverty through quality education.

We are looking for passionate volunteers to directly support our schools in Ciudad Vieja and San Lorenzo El Cubo. Your work goes beyond the classroom:

• Assist teachers with the Dual Immersion Program and other key subjects.

• Lead workshops in sports, arts, or specialized skills.

• Provide personalized academic support to students from vulnerable communities.

Experience a unique cultural immersion near Antigua Guatemala and witness firsthand the positive impact that small gestures create. If you are seeking a deep-purpose volunteer experience and are eager to inspire the leaders of tomorrow, your place is with NDG!

Start your board journey with Citizens Advice LeicesterShire

We are looking for a Board Associate to join our team. This is a unique, developmental role designed to give you firsthand experience of how a charity board operates while you build the skills and confidence to become a Trustee in the future.

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

What is a Board Associate?

Think of this as a “governance apprenticeship”. You won’t carry the legal liability of a Trustee just yet, but you will be right at the heart of the action.

You will work closely with our CEO, Chair and Trustees to support the smooth running of the board. Your role will involve:

• Supporting board effectiveness: Helping to arrange meetings, prepare agendas and keep accurate records of our decisions.
• Learning by doing: Observing board discussions, participating in strategic projects and understanding how we make decisions that affect thousands of people.
• Governance support: Helping ensure we meet our legal requirements and monitoring the implementation of board actions.

What we offer you

We don’t expect you to be an expert from day one. This role is about your growth. You will receive:

• Mentoring: Direct support from experienced board members.
• Board-level exposure: A rare opportunity to see inside the strategic engine room of a major local charity.
• Skill development: Build your experience in leadership, strategy, and governance—a huge asset for your CV.
• Training: We’ll help you learn about charity law and board procedures.

What we’re looking for

You don’t need previous board experience. We are looking for someone who is organised, eager to learn, and shares our values: We Care, We Help, We Excel, We Challenge.

You might be a great fit if you have:

• Strong organisational and planning skills.
• An interest in how charities or businesses are run.
• The ability to exercise good judgment and act independently.
• A commitment to equality, diversity, and inclusion.

We particularly welcome applications from disabled people, those with physical or mental health conditions, LGBT+ and non-binary people, and people from Black, Asian, and Minority Ethnic backgrounds, as we want our leadership to reflect the diverse communities we serve.

Practical details

• Role Type: Volunteer (Non-Executive).

• Time Commitment: Approximately 3.5 hours every two months for board meetings (usually evenings), plus some additional time for prep or projects. We can be flexible.

• Location: Meetings are typically face-to-face in Leicestershire.

• Expenses: All reasonable out-of-pocket expenses are reimbursed.

Closing date for applications: 1st March 2026

Planned date(s) for interviews: 23rd March 2026

To apply, please read our trustee information pack, full role description and complete the application form on our website.

About the Role

The Events & Partnerships Officer will help plan, coordinate, and deliver community events, charity fundraisers, and partnership activities to support our growth.

Key Responsibilities

• Plan and deliver events (community days, fundraisers, volunteer events)

• Build relationships with schools, local businesses, and partners

• Secure sponsorships, in-kind donations, and venue support

• Promote events alongside the communications team

• Manage event volunteers and logistics

About You

• Experience planning events (formal or informal)

• Great communication and organisational skills

• Confident working with stakeholders

• Creative, proactive, and reliable

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones

· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.

· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly

· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.

· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed

· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.

· Build relationships with regional and central office staff to ensure an effective flow of information.

· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office

· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.

· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area

· Use your skills, knowledge, and life experience to benefit others.

· Support from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.

· Support from the Chair of the branch

· Access to the Welfare Team and Volunteer Support Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin

· Good written and spoken English.

· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.

· Ability to send and receive emails – you will receive your own SSAFA email address.

· Ability to coordinate a team of people volunteering.

· Willingness to use our on-line case management system (this is covered in the training course)

· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc

· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.

· Ability to maintain confidentiality and keep information safely.

· Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Are you passionate about young people and ensuring everyone has equitable access to opportunities? Do you have a vibrant energy and experience to bring to our families and children? Then we could be looking for you to join our team of volunteers supportung families and young people in the North Kensington community.

As we ease out of lockdown, we are looking for volunteers to help on day trips in and around London to support families in getting back to normality again.

Trips will include anything from horse riding through to the beach, farms and Kew Gardens. This is an opportunity to help families in our community while gaining experience of working with a small, friendly and supportive charity.

Volunteers will help the group leader to accompany groups of parents/guardians and their children on a variety of cultural/fun trips, helping to make them feel welcome. 

Suitable volunteers will be reliable and sociable and enjoy working with children. Volunteers must be available for day trips during school holidays, as this is when most of the trips take place.

Volunteers receive a full induction, and support from the Children and Young People Coordinator. Travel expenses on the outings and any entrance fees are covered, and some further expenses can also be claimed.

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.
•  

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones

· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.

· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly

· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.

· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed

· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.

· Build relationships with regional and central office staff to ensure an effective flow of information.

· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office

· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.

· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area

· Use your skills, knowledge, and life experience to benefit others.

· Support from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.

· Support from the Chair of the branch

· Access to the Welfare Team and Volunteer Support Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin

· Good written and spoken English.

· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.

· Ability to send and receive emails – you will receive your own SSAFA email address.

· Ability to coordinate a team of people volunteering.

· Willingness to use our on-line case management system (this is covered in the training course)

· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc

· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.

· Ability to maintain confidentiality and keep information safely.

· Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones

· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.

· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly

· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.

· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed

· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.

· Build relationships with regional and central office staff to ensure an effective flow of information.

· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office

· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.

· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area

· Use your skills, knowledge, and life experience to benefit others.

· Support from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.

· Support from the Chair of the branch

· Access to the Welfare Team and Volunteer Support Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin

· Good written and spoken English.

· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.

· Ability to send and receive emails – you will receive your own SSAFA email address.

· Ability to coordinate a team of people volunteering.

· Willingness to use our on-line case management system (this is covered in the training course)

· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc

· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.

· Ability to maintain confidentiality and keep information safely.

· Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

We are seeking an enthusiastic volunteer to assist our Client Service Administrator on Reception in hosting our busy reception area and friendly waiting room. In this role, you will use your excellent interpersonal skills to welcome clients and visiting professionals and other volunteers to the Helen Bamber Foundation, making them feel comfortable, attending to any immediate needs they may have, assisting them with their queries and notifying clinicians and other staff of their arrival.

You will be at the heart of an exciting, team of experts working as a representative of the Helen Bamber Foundation and the first point of contact for our diverse range of clients and visitors.  You will be a self-motivating team player, organised, efficient and have a compassionate mind-set. 

Main tasks and activities

• Greeting clients and ensuring that clients are having their immediate needs met;
• Ensuring the reception is well-presented;
• Answering the phone and responding to a wide range of enquiries;
• Maintaining the shared Outlook calendar and co-ordinating room allocations;
• Ensuring the smooth running of the day-to-day activities;
• General office administration including: ordering of office supplies, entering data, filing and organising office supplies storage etc;
• Reception cover when needed.
• Handling reimbursement of expenses for clients and fellow volunteers

Skills and experience needed

• Excellent interpersonal and communication skills with a high standard of written and spoken English;
• Excellent telephone manner; Empathetic and understanding.
• Computer literate with experience of Microsoft packages;
• High attention to detail and accuracy;
• Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
• Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs;
• Ability to multi-task and prioritise tasks within a time-pressured environment;
• A high level of discretion and confidentiality given the sensitivity of the information and nature of the work;
• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.

What you will get out of the role:

• A better understanding of asylum seeker and refugee processes in the UK;
• Stronger administrative skills;
• An ability to multi-task between competing priorities;
• Experience of working with a multi-disciplinary team in a Human Rights charity;
• Ability to process large amounts of data and prioritise or categorise it;
• Ability to manage multiple busy calendars at the same time.

The Trustees of NCEPOD are empowered to manage the business of the charity/company and to oversee and approve the strategy of the Enquiry. They also have a duty to scrutinise the financial affairs of the organisation and to act as its directors. In addition, they are responsible for appointing the members of the company, that is the members of the Steering Group, the Chief Executive and the Lead Clinical Co-ordinator.

The objects of the company that they have to manage are broadly defined as being to improve standards of healthcare for the benefit of the public.

The purpose of NCEPOD is to improve standards of healthcare for the benefit of the public by undertaking confidential reviews into patient care. Since 1988 the organisation has published over 50 reports which have resulted in significant, positive changes across all aspects of healthcare.

As a registered charity and company limited by guarantee NCEPOD has a board of Trustees to oversee the governance of the organisation.

An exciting opportunity has arisen to appoint new Trustees.

Applications are invited from anyone with an interest in NCEPOD; however, applications would be particularly welcome from those with a background in one of the following:

§  Law

§  Finance

§  Fundraising

The appointed Trustees will work with the existing Board to advise the Chief Executive on ways to develop the organisation whilst maximising the financial income to the charity.