Digital content manager volunteer roles

This Role Ensures Content Reaches Its Full Potential

At Tell My Truth and Shame the Devil C.I.C., we create thousands of pieces of content daily, but content is only effective when it reaches and resonates with communities.The Ambassador Content Enablement Officer ensures that our network of ambassadors knows exactly how to use content effectively, aligning messaging, timing and call-to-actions to maximise impact.This is not a content creation role. It is a teaching, coordination and enablement role critical to turning production into real-world change.

Purpose of the the role:

Train and guide ambassadors on how to use CIC content across platforms. Deliver weekly “what to post” packs with clear instructions. Ensure content is used safely, ethically and effectively. Collect feedback from ambassadors and report trends back to creators and leadership. Monitor adoption and alignment with campaign and CIC priorities. You are the bridge between content and community action.

About the role:

The Volunteer Ambassador Content Enablement Officer plays a crucial role in empowering our community to share, speak and act with clarity and purpose. This role focuses on enabling ambassadors, volunteers and supporters to create and amplify content that aligns with our mission and values. Through this role, you’ll help transform individual voices into collective momentum, ensuring that every ambassador feels equipped to contribute meaningfully and that the organisation’s message is consistently visible, coherent and impactful.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience in social media, content creation, community engagement or digital communications.
• Experience in Program or campaign management and Training or coaching distributed teams.
• Monitoring and reporting adoption and impact.
• Demonstrated ability to translate ideas, values, or initiatives into clear, engaging content.
• Deliver weekly “what to post” packs with clear instructions.
• Understands how content translates into real-world outcomes.

Desirable / Can Be Developed:

• Experience or confidence with basic graphic design, video or multimedia content tools. 
• Ability to interpret social media or content performance data to guide improvements.
• Growing confidence in mentoring volunteers or ambassadors in content creation.

Qualifications:

• Familiar with social media platforms, content tools and analytics. 
• Experience working with volunteers, ambassadors or community members to support content creation or advocacy. 
• Professional experience and practical skills are highly valued

Main Responsibilities/ Key Duties

• Act as the primary point of contact for ambassadors and volunteers regarding content creation and sharing.
• Provide guidance, tools and resources to enable community members to produce content that aligns with organisational messaging and values.
• Develop templates, guides and resources that make content creation accessible and effective for volunteers.
• Train ambassadors and volunteers on best practices for digital storytelling, social media posting and engagement.
• Review volunteer-generated content to ensure it reflects organisational values, tone and messaging standards.
• Monitor the impact of volunteer content and identify opportunities to amplify strong messages.
• Share insights with the Social media Director to inform strategy and future initiatives.
• Track volunteer engagement, content production and impact metrics where appropriate.
• Serve as a role model for authentic, values-aligned communication.
• Ensure all volunteer content and interactions uphold the organisation’s integrity and mission.

Safeguarding & Ethics Responsibility:

All content and ambassador guidance must align with:

• Trauma-informed principles.
• CIC safeguarding and ethical policies.
• Privacy and consent standards.
• You ensure ambassadors use content responsibly and safely.

What You Gain:

• Founding experience in community enablement at scale.
• Leadership and coordination skills in social media and volunteer management.
• Influence over the CIC’s outreach and impact.
• Priority consideration for future paid roles.
• Direct contribution to community trust, safety, and mobilisation.
• This role builds strategic facilitation, operational leadership and training expertise.

What This Role Is Not For:

This role is not suitable if you:

• Want to create content instead of enabling it.
• Avoid communication or teaching responsibilities.
• Prefer low-commitment volunteer work.
• Seek immediate paid employment.
• Are uncomfortable working with sensitive or trauma-informed content

 Important to Be Clear:

• This is a volunteer role during the build phase.
• It carries real responsibility for amplifying CIC impact.
• Paid roles will emerge as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• A practical discussion about ambassador enablement, workflows and feedback systems. 
• If you believe that great content is only as powerful as its use and that teaching and enabling others is a critical part of change, this role is for you.

A Final Word
Building bridges, not just content. Turning inspiration into action

If you know that: Every voice matters, every story counts. Impact matters more than reach.

This Role Amplifies Our Mission Through Words and Connection

At Tell My Truth and Shame the Devil C.I.C., every story, every update, and every donor communication is a chance to build trust, mobilise communities, and fuel systemic change. The Content and Donor Communication Specialist ensures that our messaging is consistent, compelling, and aligned with our values, translating the C.I.C’s mission, impact, and vision into content that engages donors, volunteers, and wider audiences. This role is not about casual posting or generic marketing. It is about strategically shaping how the CIC’s story is heard and acted upon.

Purpose of the Role

This role exists to:

• Craft and manage communications for donors, stakeholders, and the wider community
• Translate survivor-led stories and CIC activities into impactful messaging
• Develop content for emails, newsletters, social media, and fundraising campaigns
• Support the Fundraising Director in building donor relationships through clear, engaging, and ethical communication
• Ensure all content aligns with CIC values, trauma-informed practice, and safeguarding policies

You are the voice that converts purpose into action.

About the role:

To create and manage compelling content for donor and community communications, maintaining consistent messaging, ethical standards, and alignment with campaigns to enhance engagement, retention, and organisational impact. 

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Professional or voluntary experience in copywriting, communications, or journalism.
• Experience creating email newsletters, donor updates, or fundraising communications.
• Strong understanding of donor engagement strategies and how content impacts retention.
• Experience creating content for social media with organisational or campaign objectives in mind.
• Editing, proofreading, and content planning skills.
• Ability to maintain a consistent organisational voice across platforms.
• Familiarity with GDPR, data protection, and safeguarding requirements for communications.
• Skills in tracking and interpreting engagement metrics and refining communications accordingly.
• Collaborative skills to work effectively with multiple teams, volunteers, and directors.
• Ability to adapt content for different audiences and ensure accessibility and inclusivity.
• Strong organisational and project management skills for content planning and scheduling.
• Experience in creating templates, guides, or standardised communication processes.

Desirable / Can Be Developed

• Experience using email marketing or newsletter platforms (e.g., Mailchimp, CiviCRM).
• Knowledge of digital content analytics tools to monitor performance.
• Experience mentoring or supporting volunteers in communications roles.
• Ability to integrate donor communications with wider fundraising campaigns and events.
• Familiarity with multi-channel campaign planning and content strategy.
• Skills in visual content creation or basic design for communication purposes.

Qualifications

• Formal qualifications not required.
• Equivalent professional or voluntary experience in communications, content creation, or donor engagement highly valued.

Main Responsibilities/ Key Duties

• Develop clear, engaging, and accurate copy for all donor and community communications, including:
  • Emails and newsletters
  • Fundraising campaign materials
  • Donor updates and acknowledgements
  • Event promotions and volunteer communications
• Maintain a consistent organisational voice and messaging across all communication channels.
• Collaborate with the Fundraising Director to ensure content aligns with campaign goals, donor engagement strategies, and organisational priorities.
• Work with the Social Media Team to ensure content supports multi-channel campaigns and wider communications objectives.
• Track donor engagement, feedback, and responses to communications to identify patterns and refine messaging for maximum impact.
• Support segmentation, personalisation, and targeting of communications to ensure relevance and donor retention.
• Ensure compliance with data protection (GDPR), safeguarding, confidentiality, and ethical standards in all communications.
• Collaborate with volunteers and other teams to adapt content for different audiences, ensuring inclusivity, accessibility, and cultural sensitivity.
• Proofread, edit, and quality-check all content before publication to ensure accuracy and professional presentation.
• Contribute to content planning, calendars, and scheduling to maintain regular, timely, and coordinated communications.
• Assist in developing templates, guides, or SOPs for donor and community communications.
• Provide guidance and mentoring to other volunteers involved in content creation or communications.
• Monitor performance metrics for communications and produce reports to inform strategy and campaign planning.
• Ensure all communications reflect and uphold the C.I.C’s values, culture, and brand identity.

This role is not suitable if you:

• Prefer casual or low-commitment volunteering
• Are seeking immediate paid employment
• Want to write content without considering impact or ethics
• Are uncomfortable working with sensitive or trauma-informed material

Important to Be Clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for shaping our messaging and donor relationships
• Paid roles will emerge as funding and sustainability allow

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about content, storytelling, and donor engagement

If you believe that words can transform communities, and that authentic storytelling drives action, this role is for you.

A Final Word
Words carry weight. They can heal or harm.

If you know that:
Survivor stories deserve care, not clicks. Donors deserve honesty, not spin. Communication is part of safeguarding

This Role Turns Strategy into Impact

At Tell My Truth and Shame the Devil C.I.C., content and ideas are only as powerful as their execution. The Campaign Manager ensures that our messaging, campaigns and launches reach the right people, at the right time, in the right way.You are the operational lynchpin between strategy, creators, analysts and ambassadors, translating insight and content into measurable outcomes — whether that’s donor growth, volunteer mobilisation or VFAP engagement. This is not a creative role; it is a precision, execution, and optimisation role.

Purpose of the role:

Plan, execute, and optimise multi-platform campaigns. Manage paid ad campaigns for donations, volunteer recruitment, and ambassador activation. Align landing pages, creatives, and content across platforms. Track campaign performance and pivot strategies in real time. Coordinate across analysts, content creators, and automators for seamless delivery. Your work ensures that strategy becomes tangible, actionable, and results driven.

About the role:

The Volunteer Campaign Manager will support the planning, coordination and delivery of digital campaigns and platform launches that raise awareness, drive engagement and support organisational goals. This role focuses on helping manage campaign timelines, messaging and performance tracking across media and launch activities.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience supporting or managing digital campaigns, media, marketing initiatives or launch activities (professional, academic, freelance or volunteer).
• Basic understanding of advertising platforms (e.g. Google Ads, Meta Ads, LinkedIn Ads or similar) and campaign structures.
• Experience, or strong familiarity, with campaign planning, timelines and coordination across multiple channels.
• Familiarity with digital tools used for campaign management, collaboration or reporting.
• Strong organisational skills and attention to detail, particularly during campaign launches.

Desirable / Can Be Developed:

• Experience or interest in paid digital advertising, growth marketing or campaign launches.
• Awareness of campaign performance metrics and how insights are used to improve results.
• Ability to coordinate campaign timelines and launch activities across teams.

Qualifications:

• Formal qualifications are not required but desirable.
• Experience in marketing, digital advertising, communications, business or a related field is valued 

Main Responsibilities/ Key Duties

• Support the planning, setup and coordination of paid digital campaigns and platform or product launches.
• Assist in managing campaign timelines, launch checklists and key milestones to ensure activities are delivered on schedule.
• Work with marketing, communications and technical teams to align messaging, creative assets, targeting and launch requirements.
• Help monitor paid campaign performance, budgets and spend, flagging issues or opportunities for optimisation.
• Collaborate closely with Social media Director, Social Media Analysts and Insights Officer.
• Support basic analysis and reporting on campaign results, using platform insights and analytics tools.
• Report campaign performance to the leadership team.
• Maintain documentation of campaign strategies, budgets and outcomes.
• Assist with audience targeting, creative testing and campaign adjustments based on performance data.
• Ensure campaigns and launch activities follow organisational guidelines, brand standards and data protection requirements.
• Support post-launch reviews to capture feedback and contribute to continuous improvement of future campaigns.
• Communicate clearly with stakeholders, providing updates and supporting coordination across teams.

What You Gain:

• Hands-on campaign leadership experience in a high-impact CIC.
• Founding contributor status.
• Operational and strategic credibility.
• Experience coordinating multi-disciplinary teams
• Priority pathway to future paid roles.
• This role builds executive-level experience in campaigns, optimisation and social impact delivery.

What This Role Is Not For:

• Want a purely creative role without operational responsibility.
• Avoid data-driven decision-making.
• Are uncomfortable working with sensitive or trauma-informed content.
• Expect immediate paid employment

Important to Be Clear:

• This is a volunteer role during the build phase.
• It carries real authority over execution and delivery.
• Paid roles will emerge as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to

A values-led discussion.

• A practical campaign and execution scenario conversation.
• If you believe that impact is built on disciplined execution, not just ideas and that strategy without action is wasted potential, this role is for you.

A Final Word

Events bring people together. Safety keeps them coming back.

If you know that: Inclusive spaces protect dignity.

Are you a technically skilled problem-solver ready to contribute to transformative social impact? 

Tell My Truth and Shame the Devil C.I.C. is seeking a pioneering Open-Source Platform Engineer to join our founding volunteer team. This role is central to building and maintaining the digital infrastructure that will power our survivor-led, community-owned membership ecosystem for 2026 and beyond. You will be directly shaping the systems that enable vulnerable and marginalised communities to access resources, engage safely and participate in transformative personal development.

Purpose of the role:

The Volunteer Open-Source Platform Engineer contributes to the development, maintenance and improvement of open-source software platforms that support the organisation’s mission. This role involves collaborating with developers, contributors and stakeholders to build scalable, reliable and efficient solutions while ensuring code quality, security and accessibility.

About the Role:

As our Open-Source Platform Engineer, you will design, develop, and maintain the core technology stack for our membership platform, ensuring it is secure, scalable, and aligned with open-source principles. You will work closely with the Membership Director, Technical Systems Liaison, and other team members to integrate community-facing tools, data systems, and collaborative features that support our anti-capitalist, values-led mission. This is a hands-on, impact-driven role where your technical expertise directly enables social change.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience designing, integrating and maintaining APIs, as well as managing secure authentication and data practices.
• Familiarity with cloud-hosted and on-premises system environments, including deployment and maintenance.
• Proven experience in open-source development, software engineering or systems architecture.
• Ability to clearly document technical processes, system workflows and platform architecture.
• Skilled at communicating complex technical concepts to non-technical stakeholders.
• Contributing to open-source projects or collaborative software development initiatives.
• Strong problem-solving and troubleshooting abilities to debug code, optimise performance and implement improvements.

Desirable / Can Be Developed:

• Basic understanding of open-source software principles and collaborative development practices. 
• Familiarity with at least one programming or scripting language (e.g. Python, JavaScript, Bash or similar).
• Developing knowledge of system reliability, security best practices and performance monitoring.
• A problem-solving mindset, curiosity and enthusiasm for learning new tools and technologies.

Qualifications:

• Formal qualifications are not required but desirable.
• Practical experience through open-source contributions, personal projects, study or volunteering is valued.
• Willingness to learn and complete required induction or training.

Main Responsibilities/ Key Duties

• Develop, implement and maintain the open-source membership platform and associated tools to support community engagement and organisational objectives.
• Build scalable, secure and accessible systems that facilitate user registration, content management and interactive community features.
• Build robust content management systems (CMS) to enable efficient creation, organisation, publishing and retrieval of digital content for community members and volunteers.
• Integrate third-party tools, APIs and plug-ins to extend platform functionality in alignment with organisational goals and requirements.
• Collaborate with technical and non-technical team members to understand community and organisational needs, translating them into functional and user-friendly systems.
• Provide technical guidance and insights to inform strategic decisions around system architecture, integrations, platform design and development priorities.
• Monitor platform performance and troubleshoot issues, proactively identifying and resolving technical problems to ensure smooth operation.
• Ensure documentation supports compliance and best practices, including data protection, accessibility standards and organisational policies.
• Use documentation as a tool for continuous improvement, identifying gaps, optimising workflows and refining platform usability based on feedback.
• Document technical processes, system architecture and user guides to maintain organisational knowledge, support future development and assist team onboarding.
• Contribute to the ongoing strategy for digital systems development and platform innovation, suggesting improvements, new features and best practices for long-term sustainability.
• Facilitate knowledge transfer by providing documentation that supports onboarding of new volunteers, technical contributors and staff members.

What This Role Offers You:

• The opportunity to shape the digital foundation of a pioneering C.I.C. and directly impact survivor-led and community-driven initiatives.
• Hands-on leadership experience in open-source systems design and platform development.
• Personal growth through working in an innovative, mission-driven environment tackling real-world social challenges.
• The satisfaction of contributing to a platform that empowers marginalised communities, amplifies survivor voices and builds collective culture.​

What This Role Is Not For:

• Individuals seeking traditional corporate structures, hierarchies or purely financial reward.
• Those unwilling to work within an anti-capitalist, collaborative, values-led framework.
• People expecting pre-built systems or rigid processes—this role requires creativity, problem-solving and adaptability.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to apply your technical skills to a high-impact, community-driven initiative and help build systems that empower survivors and marginalised communities, we want to hear from you. 
• Apply now and be part of creating something truly transformative.

A Final Word
Platforms enable communities to connect.

If you know that: Turn organisational needs into practical. User-friendly digital solutions support communities to connect.

We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.

As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.

This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.

What You’ll Be Doing

• Updating website pages with new events, news and programme information
• Supporting the layout and accessibility of website content
• Uploading photos, articles or updates to digital platforms
• Helping staff and volunteers use digital tools
• Assisting with digital forms, data collection and record management
• Providing basic troubleshooting support or referring technical issues to the appropriate person
• Helping test and improve the digital tools and systems used by the team

Skills and Qualities We’re Looking For

• Confidence using websites, IT systems and digital tools
• Good understanding of basic data management and online platforms
• Problem-solving and attention to detail
• Clear communication and teamwork skills
• Reliable and organised approach to tasks
• Awareness of data protection and confidentiality principles

What You’ll Gain

• Experience supporting the digital operations of a community charity
• Opportunities to develop IT, web management and problem-solving skills
• Insight into digital tools used in the voluntary sector
• The satisfaction of helping improve online access and efficiency

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Overview 

The Social Supermarket Initiative (SSI) is a community-led social enterprise addressing food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and sustainable partnerships.

We are seeking a Marketing & Communications Officer who is creative, strategic, and collaborative to lead SSI’s storytelling, public engagement, and community-focused communication initiatives. This role combines content creation, campaign management, brand stewardship, and stakeholder engagement to support SSI’s mission and growth.

Key Responsibilities

• Content creation and management: Write, edit, and publish clear, engaging, and inclusive content for SSI’s website, newsletters, blogs, press releases, and wider communications.

• Campaign development and execution: Plan and implement marketing and communications campaigns across digital and traditional channels to raise awareness, support membership growth, and increase engagement.

• Website management: Update and maintain SSI’s website content, ensuring it is accurate, accessible, up-to-date, and user-friendly.

• Brand management: Ensure SSI’s brand guidelines, tone of voice, and visual identity are consistently applied across all communications and materials.

• Stakeholder engagement: Develop and maintain effective communication with members, volunteers, staff, partners, funders, and community networks.

• Develop and deliver marketing campaigns that promote SSI’s services, membership model, and community programmes.

• Manage SSI’s online presence, including its website, newsletters, and (where appropriate) social media platforms, in coordination with the Social Media Manager and Graphic & Content Coordinator.

• Support outreach and events with branded materials, graphics, and promotional content.

• Track campaign performance, analytics, and community engagement metrics, providing insight to inform future activity.

• Manage relationships with local media outlets, community partners, and networks.

• Uphold brand consistency across all digital, print, and in-person communications.

• Collaborate with Outreach, Membership, and Community Engagement Teams to align communications with SSI’s wider social impact goals.

About You

Key Skills and Qualifications

• Excellent written, verbal, and interpersonal communication skills, with the ability to tailor messages to different audiences and channels.

• Confident using digital tools such as email marketing platforms, basic website/content management systems, and analytics tools to support campaigns and track engagement.

• Ability to develop and implement marketing and communications strategies that align with organisational goals and community needs.

• Comfortable tracking, analysing, and reporting on campaign and communications performance, using data-driven insights to improve future work.

• Able to work effectively with different teams and stakeholders, integrating marketing and communications activity across the organisation.

Profile

• A creative and strategic thinker with strong writing and communication skills.

• Experience in marketing and/or communications. 

• Organised, proactive, and adaptable to a fast-paced, community-focused environment.

• Passionate about SSI’s mission to promote dignity, affordability, and inclusion.

What We Offer

• The opportunity to contribute to a purpose-driven social enterprise with clear, measurable community impact.

• Hands-on experience across marketing, communications, campaigns, and stakeholder engagement.

• Collaboration with a committed, values-driven team working across operations, outreach, and community engagement.

• Training and development opportunities to support your professional growth.

• Potential for extended collaboration, references, or future opportunities within SSI, subject to organisational need.

How to Apply

Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role. 

About Lived Expert

Lived Expert, founded by Mark Johnson MBE, is a pioneering social enterprise that harnesses the power of lived experience to drive social change. We’ve led transformative projects across addiction, homelessness, neurodiversity, and the justice system. As we grow, we’re looking for a tech-minded intern who loves making systems work better and can strengthen the digital backbone of our work.

Role Purpose

As a Research & Technology Intern, you’ll support our team by helping us capture insight, tell powerful stories, and keep projects running smoothly - with a particular focus on the tools, platforms, and processes that make everything more efficient. This is a great opportunity for someone who enjoys problem-solving, learning new software quickly, and leading the way with simple, practical improvements.

Key Responsibilities

1. Research & Data Support
   • Help with data entry, cleaning, and organisation (spreadsheets, databases, simple dashboards).
   • Support basic analysis and turning findings into clear summaries/visuals.
2. Digital Systems & Automation
   • Improve how we store, track, and find information (folders, naming conventions, lightweight databases).
   • Set up or refine simple automations (e.g., form → spreadsheet/database, newsletter lists, reminders, task flows).
3. Communications Tech Support
   • Assist with content production and publishing workflows for social media, newsletters, and web updates.
   • Support email list management, scheduling tools, templates, and tracking engagement.
4. Project Coordination (with a tech lens)
   • Help keep projects on track using digital project tools (task boards, timelines, shared docs).
   • Maintain lightweight reporting so the team can quickly see progress, risks, and next steps.
5. Team Collaboration
   • Work closely with the team to troubleshoot tools, streamline processes, and support campaigns.
   • Create short “how-to” notes so improvements are transferable and others can use them easily.

Person Specification

We’re looking for someone who is:

• Tech-focused and systems-minded - you enjoy exploring tools, figuring out how things work, and making workflows smoother.
• Comfortable with spreadsheets (sorting, filters, simple formulas) and keen to learn more (dashboards, light analysis).
• Confident using (or excited to learn) tools like Google Workspace / Microsoft 365, project boards, mailing platforms, and content scheduling.
• A clear communicator; able to write concise updates, document processes, and ask smart questions.
• Organised and detail-oriented, with the ability to work independently and as part of a remote team.
• Interested in social impact and motivated by improving how meaningful work gets delivered.

Benefits

• Hands-on experience improving the digital and operational side of a growing social enterprise.
• Remote work with a flexible schedule.
• Opportunities to contribute to impactful projects in a meaningful sector.
• Support and guidance from an experienced team - plus the chance to build a practical portfolio of systems/process improvements.

After six transformative years, our Chair is stepping down. This is your chance to lead a charity that's reached 2.5 million LGBTQ+ young people – and heard them say "I'm still alive because of you."

Full description:

It Gets Better UK is at an exciting moment. Over the past six years, we've grown from a grassroots initiative into a charity reaching millions of LGBTQ+ young people across the UK. Through digital storytelling, educational resources, and community engagement, we're combating isolation and discrimination – ensuring every young person knows their power and worthiness as individuals.

Now we're looking for our next Chair of Trustees to lead us into our next chapter.

What makes this role special?

This isn't just governance for governance's sake. The impact is immediate and profound. Young people tell us our content helped them through their darkest moments – some say we're the reason they're still alive. You'll work with a passionate board and our CEO/Founder Dr Alex Rhys OBE, whose vision, resilience and commitment to the mission has been extraordinary. The team – both volunteer and paid – is genuinely special.

The opportunity:

You'll provide strategic leadership at a pivotal time, helping us build on our momentum while navigating the challenges every growing charity faces. We need someone who can balance big vision with practical governance, understand charity finance and risk, and chair meetings that drive real decisions while creating space for genuine discussion.

What we're looking for:

Essential:

• Demonstrable commitment to LGBTQ+ equality and youth rights
• Proven governance experience, ideally as a trustee or board member
• Strong understanding of charity governance and trustee responsibilities
• Excellent chairing skills with ability to facilitate constructive discussions
• Strategic thinking balanced with practical implementation
• Strong interpersonal skills and emotional intelligence
• Commitment to equality, diversity, and inclusion

Desirable:

• Experience in charity/voluntary sector, particularly youth or LGBTQ+ organisations
• Understanding of digital engagement and online community building
• Financial management and fundraising knowledge
• Networks within funding, policy, or LGBTQ+ advocacy circles
• Experience with organisational growth and transformation
• Knowledge of safeguarding frameworks

Why now matters:

LGBTQ+ young people face unprecedented challenges – rising hate crime, attacks on trans rights, mental health crises. Our work has never been more vital. The next Chair will help ensure we're here for every young person who needs us, with the governance, strategy, and sustainability to deliver real impact.

If you care about LGBTQ+ equality, have governance expertise to share, and want to make a genuine difference, we'd love to hear from you.

Time commitment: Approximately 6 hours per month | Term: 3 years (renewable) | Location: Remote (quarterly video meetings, occasional in-person) | Deadline: 10pm Sunday 1st February

Are you passionate about social media and can lead a small team? We're looking to recruit a Lead Volunteer for our Social Media Team. We’re looking for someone who has a passion for promoting a small charity supporting a rare condition and has the ability to support a volunteering team as well as plan and use platforms and tools for social media including Canva, Google Drive and other digital platforms.

The Social Media Team develops and promotes Burning Nights CRPS Support’s communications online, using social media platforms as widely as possible, in order to maximise our impact and to inspire actions in the public, healthcare professionals, communities and businesses. The promotion of our activities will raise awareness of Complex Regional Pain Syndrome (CRPS) and provide support and empowerment to the CRPS community. Communications will also run in line with Burning Nights CRPS Support's campaigns strategy/plan.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.
You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives
You will lead and support the development and implementation of a communications strategy, direction and plans for Burning Nights CRPS Support's Social Media/online communications, create engaging content, supervise the team and encourage high standards.
Tasks may include:

• Managing the Social Media campaigns across social media, which includes overseeing and creating engaging content, writing and editorial, design and artwork from The Social Media Team.
• Scheduling and posting regular social media content.
• Help develop social media campaigns and day-to-day activities.
• Prepare graphics for sharing across channels.
• Monitor the impact of social media campaigns; Analyse, review and report on effectiveness of campaigns in an effort to maximize the charity’s reach.
• Capture and report on monthly data from across all social media platform.
• Lead on Social Media meetings or the social media section of Comms meetings.
• Work with the whole Comms & Marketing Team including the Lead Communications & Marketing Volunteer to provide relevant content for their teams to use on social media, providing training/coaching where appropriate.
• Develop, manage content and maintain social media objectives and targets.
• Supporting the Social Media Team to ensure our social media platforms are regularly updated.
• Supporting with the development, preparation and implementation of Burning Nights CRPS Support's Social Media strategy in conjunction with the overall Comms strategy.
• Encouraging others to comment on our posts and share them with others, to ensure that our communications reach a wide range of stakeholders and diverse audience.
• Increasing the numbers of followers and engagement across our social media channels - Facebook, Instagram, LinkedIn, YouTube, Pinterest, TikTok and X, using appropriate tools and utilising relevant channels to reach diverse audiences.
• Monitor, analyse and report on the performance of social media channels/activities using tools like Metricool, Buffer and Google Analytics, feeding back monthly to the Lead Comms Volunteer and the trustees, using the data to inform future activities.
• Keep up to date with the charity and healthcare sectors, events and news, and suggest content to promote through our social media feeds.
• Support new volunteer Social Media Team members ensuring they understand their role or assign them their role.
• Act responsibly with data held by Burning Nights CRPS Support that you may access as part of your role, adhering to guidelines and policies and reporting any concerns or possible breaches to Burning Nights CRPS Support's Data Protection Officer/Lead.

Key Skills or Qualifications

• Experience of using social media platforms, other online tools and Communications to generate interest in a charity, business or project.
• Experience of managing a team and projects.
• The ability to inspire people to act and get involved internally and externally.
• Ability to transform small snippets of information into interesting and engaging stories suitable for social media platforms.
• Good IT skills, including Google Drive, Canva, Buffer, Word and Excel.
• Experience of managing multiple campaigns, with excellent organisational and time management skills, delivering effective targeted outcomes.
• Be proactive and show initiative, with the ability to volunteer unsupervised.
• Genuine interest in supporting a small charity and a passion for campaigning for a healthcare charity.
• Be motivated and enthusiastic with proven experience and is passionate about social media and marketing, and producing tangible results.
• Good interpersonal skills dealing with people sensitively and respectfully from a wide range of backgrounds
• Strong strategic development, project management and articulate communication skills.
• Good attention to detail and accuracy, with succinct writing and proof-reading skills
• Able to establish and maintain effective working relationships with other volunteers and staff.
• Excellent organisational and time management skills with the ability to prioritise and structure work schedules.
• Ability to be innovative and creative.
• Ability to be flexible and have a 'can do' approach.
• Friendly, approachable manner - able to build rapport with a range of partners and staff, and provide a collaborative team environment.
• Confidence in communicating on Zoom or by email.

Key Benefits

• Voluntary Experience: Gain practical real-world experience working in social media management.
• Supportive Team: Collaborate with a passionate team working on projects.
• Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
• Portfolio content for future job applications.
• Opportunity to contribute to a meaningful cause.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

We're looking for 2-3 detail-oriented and strategic Search Engine Optimisation (SEO) Specialist Volunteers to help optimise our online presence and ensure our campaigns and content reach the communities that need them most and increase the charity’s search engine results rankings. The SEO Specialist Volunteers will play a key role in enhancing the visibility and searchability of Burning Nights CRPS Support’s website and digital content.

The SEO Specialist Volunteers will be volunteering within the Communications & Marketing Team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance – all to ensure our content reaches a broader audience and amplifies the voice of our charity’s supporters online.

Key Tasks and Objectives

• Competitor and Keyword Research: Conduct keyword research to inform website content and campaign strategies.
• On-page optimisation: Optimise existing content for improved search engine ranking (meta tags, meta descriptions, headers, alt text, etc.)
• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.
• Technical SEO Implementation: Identify technical SEO issues and collaborate with content teams to resolve them.
• Backlink and Off-Page SEO: Assist in developing backlink strategies and improving domain authority.
• Support the content team in creating SEO-optimised articles and pages.
• Provide monthly reports on SEO performance and suggest improvements.
• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

Key Skills or Qualifications

• Excellent understanding of SEO principles and search engine algorithms.
• Proven experience in conducting SEO audits, strategy development, and implementation.
• Experience using SEO tools such as Google Search Console, Google Analytics, Ahrefs, or SEMrush or similar platforms.
• Previous experience in digital marketing, content strategy, or technical SEO.
• Ability to perform keyword research and competitor analysis.
• Familiarity with HTML, CSS, and content management systems (ideally Django framework).
• Strong analytical skills and attention to detail.
• Excellent written communication and reporting skills.
• Evidence of organisational skills, with good attention to detail.
• The ability to work independently, turning recommendations into action without needing constant oversight.
• A passion for using your skills to support patients and families impacted by a debilitating pain condition and help save lives.
• Passion for creating inclusive and accessible digital spaces.
• Highly organised, self-motivated, and able to work independently.
• Enthusiastic about supporting a small charity.
• Willing to learn, adapt, and collaborate with a supportive team.

Desirable Experience

• Experience of Google Ads for nonprofits.
• Experience of using Django framework websites.
• Familiarity with accessibility best practices and inclusive web design.
• Experience working with or volunteering for nonprofit / charitable organisations.
• Demonstrable IT skills, particularly Google Drive and Microsoft.
• Good research and information management skills.
• An understanding of the charity sector and/or fundraising.

Key Benefits

• Volunteer as part of a forward-thinking, supportive team.
• Unique opportunity to directly contribute to strategic SEO recommendations, and the implementation of those changes to increase the charity’s visibility.
• At Burning Nights CRPS Support you’ll use your SEO skills for a mission with a real, measurable impact. This is more than just a volunteer role, it’s an opportunity to change and save lives.
• Make a meaningful difference in the lives of patients and families impacted by a severe pain condition.
• Building your network and forming connections with like-minded people and organisations.
• Enhance your CV and gain skills that are transferable to a variety of career paths.
• Receive training and ongoing support from our team.
• Experience the personal satisfaction and fulfilment that comes from helping others.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• This a remote volunteering opportunity with regular online team check-ins and collaborative sessions with a supportive, creative, and inclusive team environment.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

ABOUT US

The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships.

We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness.

Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults.

As we look ahead, we are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion.

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OVERVIEW

We’re excited to be recruiting a brand new Senior Marketing Volunteer to play a vital role in amplifying the mission and activities of The Great Friendship Project.

This role offers a unique opportunity to contribute to a meaningful cause, gain hands-on experience in social media and digital marketing within a non-profit setting, and make a positive impact on the lives of young people experiencing loneliness.

As the Senior Marketing Volunteer lead, you will play a critical role in shaping the organisation’s future. Your leadership will not only enhance our marketing efforts but also contribute significantly to our mission of creating a lasting positive impact on the lives of young individuals struggling with loneliness.

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RESPONSIBILITIES

- Leadership and Team Management: Lead and mentor a team of marketing volunteers, ensuring they are motivated, supported, and aligned with the organisation’s goals.

- Strategic Planning: Devise and implement a comprehensive awareness strategy that aligns with the organisation’s mission and long-term objectives. Identify key opportunities, set measurable goals, and adjust plans as necessary to drive engagement and impact.

-Analytics and Insights: Regularly review and analyse marketing metrics to assess performance, make data-driven decisions, and optimise strategies for better outcomes.

- Content Direction: Oversee the creation of impactful and mission-driven content across various platforms, ensuring that all content reflects the organisation’s voice, resonates with the target audience, and drives engagement.

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ABOUT YOU

- 3+ years of experience leading marketing teams: Proven experience in devising and implementing successful marketing strategies, with the ability to adapt to changing circumstances and priorities.

- Collaboration: Excellent interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders

- Passionate: A strong commitment to the mission of reducing loneliness among young adults, with the ability to inspire and lead a team toward shared goal.

- Organisational Skills: Highly organised and proactive mindset, with the ability to manage multiple projects, prioritise effectively, and meet deadlines.

This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
 
Purpose of the Role
The purpose of this role is to:

• Measure, track, and interpret performance across all CIC platforms
• Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
• Provide actionable insight to content creators, campaign managers, and the Social Media Director
• Highlight trends, risks, and opportunities at platform and borough-level
• Ensure data-informed decisions guide strategy without sacrificing values or ethics

You transform analytics into intelligence that shapes action.
 

Experience Qualification and Requirements

Essential experience

• Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
• Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
• Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
• Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
• Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.

Essential skills

• Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
• Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
• Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
• High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
• Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
• Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.

Desirable 

• Experience with non-profit or community impact measurement, including engagement quality and trust signals.
• Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
• Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.

Formal qualifications

• Formal qualifications are not required; equivalent practical experience is highly valued.

Main Responsibilities/ Key Duties

• Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
• Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
• Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
• Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
• Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
• Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
• Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
• Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
• Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
• Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).

This role is not suitable if you:

• Prefer to work without data
• Seek surface-level social media metrics
• Are uncomfortable making recommendations that influence strategy
• Want purely creative or posting roles
• Expect immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of real strategic influence
• Not symbolic; your work directly shapes the CIC’s growth and impact

Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A values and ethics conversation
• A practical discussion about data, reporting, and actionable insight

If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility

The Plateful Café works to relieve poverty and isolation amongst refugees, asylum seekers and ethnic minorities in Lewisham. Our commitment is to reach the most vulnerable people in our community and help them access the support they are entitled to. The refugees training or employed by the Plateful Cafe will benefit from workshops, training skills and knowledge relevant for the catering industry. 

As a small charity, it is important to share information and updates through our communications and social media content, to help us fundraise and grow. We are looking for someone to assist us on creating copy for our blog as well as help with creating content for our newsletters, social media, print media and other promotional material over time.

With the launch of the physical Plateful Cafe taking place soon, this summer is an exciting time to join us.

Requirements: 

• Excellent communication skills in fluent English

• Has 1+ years experience of social media, copywriting, journalism, blog content creation, interviewing or similar skills (this does not have to include published work)

• Able to create interesting and engaging content

• Good computer skills

• Good time management skills

• Engaging and friendly

• Good team player

Desirable:

• Basic digital photography and editing skills

• An interest in supporting refugees and contributing to the work of Plateful Cafe

• Experience of working with refugees, people seeking asylum, vulnerable groups or lived experience

• Lives in London with ability to attend events and markets

Yes Futures is the UK’s leader in youth coaching. After 12 years of impact and supporting over 3,500 young people across 70+ schools—we are embarking on a defining new strategy in 2026 to expand our national footprint. We are seeking three high-impact Trustees to join our Board and help drive this growth.

Why join us?

This isn't just a "compliance" role. We operate a Portfolio Model, meaning you will lead on a specific strategic area and work directly with our CEO to scale our impact.

• Drive Strategy: Help develop our next strategy cycle in 2026.

• Real-World Impact: Empower young people to build the resilience and confidence they need to thrive.

• High-Level Collaboration: Join a focused, agile Board that values constructive challenge and senior expertise.

Who we need

We are looking for accomplished professionals with senior leadership experience who can open doors and broaden our reach. We have specific gaps for expertise in:

• Strategic Fundraising & Income Generation

• Marketing & Communications

• Technology, AI & Digital Strategy

• Sales & Business Development

• Education Sector Knowledge, Network and Experience

We also know that governance is best when informed by lived experience. We strongly encourage applications from those whose personal journeys resonate with the challenges our young people face.

The Commitment

• Time: Approx. 10–12 days per year.

• Meetings: 5 meetings per year (3 in-person, 2 virtual) plus one annual strategy day.

• Term: Initial 3-year term.

• Expenses: Unremunerated, but necessary travel and subsistence costs are reimbursed.

Closing Date: 31st January 2026.