48 Home from home coordinator volunteer roles

The role in a nutshell:

As a Befriending Volunteer on the Enabling Connections project, you will help Age UK reduce loneliness and isolation by building a short-term but meaningful relationship with an older person.

What will you be doing?

Depending on the needs of the older person you're matched with, you may:

• Visit them at home

• Meet in a local community space, such as a library or cafe

• Help them access local groups and services

• Encourage them to build positive and sustainable connections

How would you be supported in this role?

In addition to your induction, you will be supported by our Enabling Connections project coordinator.

The role in a nutshell:

As a Community Connector Volunteer, you will help Age UK Barnet reduce loneliness and isolation by building a short-term but meaningful relationship with an older person.

What will you be doing?

You will meet an older person you’ve been matched with once a week over a six-month period to support them in working towards their goals. Depending on their needs, you may:
•Visit them at home
•Go for a walk
•Meet in a local community space, such as a library or a café
•Help them access local groups or services
•Encourage them to build positive and sustainable connections
•To support with digital inclusion.
• Assist with planning and arranging journeys using public transport, helping to overcome barriers to travel and independence 
•Accompany clients to social, recreational, or community-based activities

You will keep track of their progress and share updates with the Enabling Connections coordinator.

As a Community Connector Volunteer, we ask you to:

•Attend an induction session
•Complete essential training, including goal‑setting and safeguarding
•Have access to one‑to‑one check in calls. 

Receive support from a dedicated project coordinator

You may need to travel locally to meet the older person or accompany them to services, and any travelling expenses can be reimbursed.

You will also be asked to take brief notes after each session and share them with your project coordinator.

How would you be supported in this role?

In addition to providing you any relevant training for the role, we will also provide you with check-ins, a key contact or other functions to ensure you are best supported as a volunteer.

To support the successful running of the group by talking with the older members, helping them join in activities and helping with the provision of light refreshments.

About the Role

The aim of social and activity groups is to help improve the quality of life older people who are socially isolated and may only get out to this activity. Volunteers helping in our social groups assist with providing group members with the support they need to join in the activity, including working one to one with an older person to help them enjoy the activity, serve refreshments, and help people with activities. 

Benefits

The aim of social and activity groups is to help improve the quality-of-life older people who are socially isolated and may only get out to this activity. Through supporting this activity, you'll help older people to connect with others, and help to improve their fitness and wellbeing.  You will also gain valuable skills and knowledge that can enhance your personal and professional development.

How much time do I need to commit as a volunteer?

Generally, we ask for a minimum of two hour per week for at least six months.

What kind of support will I receive?

You will receive ongoing support and guidance from a local coordinator who will match you with an older person, monitor your progress, and provide feedback. You will also have access to online resources, training opportunities, and peer support from other volunteers.

Travel expenses will be paid.

About you?

• Good listening skills
• Patience, empathy, and understanding of the needs of older people
• The ability to engage yourself and others in a range of activities
• You will be reliable and punctual
• Flexibility
• A clear sense of personal boundaries
• You'll be able to maintain confidentiality
• You'll have the ability to provide a supportive and non-judgemental service
• You'll be willing to join in with training and development

What does the role involve?

The Dementia Wellbeing Service provides practical and emotional support ​to help older people live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

You will work one-to-one with people in their own home and in the community, providing invaluable practical and emotional support and engaging the person in activities and opportunities that interest them through their wellbeing plan.

What will you get out of it?

• You'll be making a difference to the lives of older people.
• You'll gain knowledge and insight into issues that impact on older people’s lives.
• You'll have an opportunity to build confidence and skills in engaging with people.
• You'll be part of something that is rewarding and enjoyable. 

What is expected of me?

• Volunteers are asked to make regular weekly visits of about to two to three hours on a week day (Monday – Friday), between 9-5pm.
• Interested applicants must complete training in dementia in addition to the other training and induction linked to all our roles. 

The role in a nutshell:

Age UK Blackburn with Darwen know that a simple conversation can change everything. This is more than companionship, it’s walking alongside someone as they reconnect with their community & themselves.

What will you be doing?

You’ll support both the person and their goals, including:

Building a meaningful connection
•Spend time getting to know the person and what matters to them
•Offer friendly conversation, encouragement and companionship
•Create a space where they feel comfortable, heard and respected

Supporting positive steps forward
•Help them identify and work towards personal goals
•Encourage confidence in trying new things or reconnecting with others
•Support access to local groups, services or community activities 

Flexible, person-centred support
•Meet in ways that suit the individual — at home, in the community, or out for a walk
•Go at their pace, adapting support to their needs and preferences 

Working as part of a team
•Share updates with your coordinator so support stays consistent
•Reflect on progress and celebrate achievements, however small

How would you be supported in this role?

You won’t be doing this alone

We’ll support you every step of the way, including:
•A full induction and training (including safeguarding and goal setting)
•Ongoing support from a dedicated coordinator
•Opportunities for supervision and guidance
•Reimbursement of agreed out-of-pocket expenses 

What we're looking for: A friendly face to welcome visitors and animals to our rescue centre in Whitminster, answering their questions, and directing them to the appropriate member of staff. You will also help make sure the Teckels shop is well stocked, clean and tidy, and looks its best.

This role is ideal for someone with excellent customer service and communication skills, able to deal with a wide range of people visiting in person or over the phone. An eye for detail is helpful for processing admin and making bookings.

Our rescue centre can get very busy, so it is important you are comfortable working in a fast paced environment and have the ability to multi task. You may be the first person someone meets at Teckels, so you will need to be polite, helpful, understanding and discreet, able to handle sensitive situations.

When you can help: We are looking for Welcome Volunteers on a Wednesday and Sunday afternoon, and all day Saturday

What we can offer you:

• An induction, ongoing support, and training
• An opportunity to meet new people
• Gain experience, learn new skills, and make a difference
• A reference for studying or employment
• The chance to meet lots of cat and dogs
• A dedicated volunteer coordinator for check ins and support

The role in a nutshell:

Age NI is looking for Enabling Connections Volunteers across the Northern Trust area and Belfast Trust area to provide companionship, encouragement and practical support to older people.

What will you be doing?

As an Enabling Connections Volunteer, you will:

•Be matched with an older person in your local area
•Meet weekly to provide companionship and a listening ear
•Encourage and support them to achieve personal goals
•Help them build confidence and independence
•Explore local activities, groups and opportunities together
•Signpost to local services and support where appropriate
•Keep in touch with the Enabling Connections Coordinator.

Flexible Volunteering
The role is designed to fit around your availability, making it ideal for people with work, family or other commitments.

Where Will I Volunteer?

Support may take place:
•In the older person's home
•In local community settings
•While attending activities or groups together.

All support will be guided by the older person's goals and interests.

How would you be supported in this role?

When you volunteer with Age NI, you'll receive:

•Full induction and ongoing training
•Ongoing support from the Enabling Connections Coordinator
•Regular volunteer meetings and supervision
•Reimbursement of reasonable out-of-pocket expenses.

The role in a nutshell:

At Age UK Bolton, we know that a simple conversation can change everything. This is more than companionship, it’s about walking alongside someone as they reconnect with their community and themselves.

What will you be doing?

You’ll support both the person and their goals, including:

Building a meaningful connection
•Spend time getting to know the person and what matters to them
•Offer friendly conversation, encouragement and companionship
•Create a space where they feel comfortable, heard and respected

Supporting positive steps forward
•Help them identify and work towards personal goals
•Encourage confidence in trying new things or reconnecting with others
•Support access to local groups, services or community activities 

Flexible, person-centred support
•Meet in ways that suit the individual — at home, in the community, or out for a walk
•Go at their pace, adapting support to their needs and preferences 

Working as part of a team
•Share updates with your coordinator so support stays consistent
•Reflect on progress and celebrate achievements, however small

How would you be supported in this role?

You won’t be doing this alone

We’ll support you every step of the way, including:
•A full induction and training (including safeguarding and goal setting)
•Ongoing support from a dedicated coordinator
•Opportunities for supervision and guidance
•Reimbursement of agreed out-of-pocket expenses 

The Dementia Services supports people to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love. The service supports Camden residents over the age of 55 in the early or moderate stages of dementia.

We offer clients from the Dementia Services (befriending and wellbeing) a short performance or creative activity delivered by a volunteer visual artist, musician, dancer, actor, performer, and other creative artforms. You may choose to share a creative hobby or an art form you practice professionally.

What does the role involve? 

·Share your creative talent or hobby with older people living with dementia by delivering a short performance to an older person at home or providing an opportunity for them to participate in a creative activity.

·Visit a minimum of 4 times per year for up to 1.5 hours each time, including 20/30 minutes for the performance/activity.

·Provide opportunities for connection with older people during your visit through conversation and engagement.

• Liaise with service coordinators to link with clients who have asked to receive these visits/calls.
• Provide feedback after every performance, including positive impact, improvements to the delivery of visits or concerns regarding the client. 

What will you get out of it?

·An opportunity to create meaningful experiences for all

·Be part of something rewarding and fulfilling

·Training in dementia awareness, safeguarding and more

·Supervision and support

·Reimbursement of expenses

·Opportunities to meet other volunteers

What are the benefits for people living with dementia?

 Many of the clients we support in this service are housebound or do not have the confidence or opportunity to attend events. Some clients may be artists, performers and creatives in their own right who do not get an opportunity to engage with or experience this aspect of their lives anymore.

Giving people who are living with memory loss an opportunity to be part of creative activities is a stimulating, fun way of putting them in touch with memories, other people and the wider community.

Bringing your artform into peoples’ homes can have a huge impact on reducing isolation, encouraging connection and bring a sprinkle of joy to those living with dementia.

We are looking for people who have:

• An interest in sharing or performing their creative, artistic skill whether you are a hobbyist or a professional: 
• Singing

·Playing a musical instrument

·Visual art activity

·Poetry/acting

·Dancing

·Culture-specific art/music/dance/poetry

These are just a handful of examples, but we will consider applications from a variety of artists/musicians/ performers and are open to suggestions.

What other attributes do you need?

• Good verbal and written skills in English 

• Enjoy conversation.
• A desire to learn more about an individual and their interests and their past, and life history
• Consistency and reliability 
• An ability to empathise and understand the needs and experiences of an individual with dementia and memory loss.
• Understanding of confidentiality
• Patience and sensitivity
• Confidence to deal with emergencies
• Requirement to undertake induction training and follow guidelines and policies of Age UK Camden

Volunteering Hours 

Performances/activities:Usually approx. 20 -30 minutes but 1-1.5hrs are assigned to the visit

 Minimum of 4 - 6 visits a year (you can opt to do more). 

Visits will be a time agreed between you and the older person you are matched with.

Please note, early morning and late evenings are generally not suitable times for visits. 

Training and induction are provided for the role and includes: 

• Online Dementia Awareness course 
• Age UK Camden organisational induction 
• Induction to Dementia Befriending and Dementia Wellbeing Services and relationships, how to deliver a performer visit
• Safeguarding Adults online course
• Data Awareness online course

We will give you:

• Ongoing support including regular supervision by the coordinator of the service.
• Reimbursement of agreed expenses 
• Access to Volunteer Forum events

 If you are interested, we will ask you to: 

• Complete an application form

• Meet with Dementia Services staff member
• Provide details of two Referees
• Complete an Enhanced DBS check (we arrange this with you)
• Induction and training (as laid out above)

We understand that completing the various steps takes time, and we support and keep in touch with you through the process. 

As this role brings our volunteers into regular contact with vulnerable older people, we make sure that all volunteers understand their role and have completed our recruitment procedures to both our and their satisfaction. 

SEL Mind’s Benefits Support Service is making a meaningful difference in the lives of individuals facing mental health challenges in the boroughs of Bromley, Lewisham, Greenwich, Lambeth and Southwark. We empower people by providing compassionate guidance and practical assistance as they navigate the often-complex process of applying for disability benefits.

We are looking for a thoughtful, motivated and committed volunteer with good listening and communication skills to join our Benefits Support Service. You will have experience of working with people with mental health issues, either through work, volunteering or lived experience, and some knowledge of welfare benefits gained through work, volunteering or personal experience. Comprehensive training will also be provided.

The role will involve:

• Supporting clients on a one-to-one basis, either in person or over the phone, to complete Personal Independence Payment (PIP) and Work Capability Assessment (WCA) forms
• Helping clients to articulate how their mental health and any related conditions impact their daily lives
• Helping clients prepare for health assessments and, where required, attending assessments with them to provide emotional support and help ensure their needs and challenges are fully heard
• Maintaining organised and up-to-date casework records and documentation
• Maintaining confidentiality and appropriate boundaries
• Keeping the Benefits Support Volunteer Manager and/or Advice Project Coordinator updated about client interactions and your location, in line with safeguarding and health and safety best practices
• Participating in regular support sessions and meetings as part of a collaborative and supportive volunteer team

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

How to apply:

Please visit our website for instructions on how to apply for this role.

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Could you prevent loneliness and isolation in your community and become a befriender?

• Do you have 2-3 hours a week to give to a client suffering from loneliness or mental health? (For a mutual agreement of time and locations that meet clients’ needs)
• Can you offer support, through a listening ear and be a positive influence in a client’s life to help build self-esteem and confidence?
• Will you enable our clients to benefit from knowing someone is there to listen, be a friend, and check in on their wellbeing?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include, but is not restricted to the following tasks:

• Carry out weekly checks with the clients you are supporting. This can be in a variety of settings, e.g., family home, support home, or in the community (via face-to-face meetings, phone or video calls)
• Have fun, take clients on outings, and maybe share a hobby, sport, or an interest
• Collect prescriptions for clients and assist with their weekly shop
• Help clients rediscover social skills and confidence by building up and maintaining a close relationship
• Report any concerns to the Volunteer Coordinator

Skills required

No qualifications or volunteering experience is required; however, the below skills are essential:

• A non-judgemental approach
• Good listening and communication skills
• Reliable and trustworthy
• Respect confidentiality
• Be able to work on own initiative
• Ability to build effective working relationships with clients in a non-patronising way

Volunteering Opportunity

Telephone Survey Assistant
What You’ll Do

Help us understand what older people need by calling clients to complete short surveys. You’ll collect feedback that helps shape our services and programmes.

You will:

• Make phone calls using a provided script
• Record answers clearly and accurately
• Explain why the survey matters and how responses will be used
• Maintain confidentiality and data protection at all times
• Report any issues to staff
• Attend occasional training sessions

Skills You’ll Use or Develop

• Clear, confident telephone manner
• Good listening and data recording skills
• Patience and empathy with older adults
• Able to follow scripts and stay on task
• Comfortable using a computer
• Reliable and respectful of confidentiality

Time Commitment

2–4 hours between 9:00 am and 5:00 pm, Monday to Friday
(Flexible)

Location: Age UK Enfield offices or remote
Reports to: Survey Coordinator

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

The role in a nutshell:

You will work closely with an older person to help them set personal goals, build their confidence, and take practical steps to reconnect with their local community.

What will you be doing?

You will meet the older person you are matched with for 1 to 2+ hours a week over a period of up to 6 months to support them in working towards their goals. Depending on their individual action plan, you may:

• Visit them at home: Provide a regular, supportive social connection while helping them identify steps to overcome isolation.
• Act as a Community Connector: Accompany them on short walks, meet in a local café, or help them access local social groups, libraries, or physical activities.
• Support Goal Setting: Gently encourage them to build positive, sustainable connections and regain independence after a life challenge (such as a bereavement, illness, or hospital stay).
• Manage Boundaries and Endings: Work with the client to understand the time-limited nature of the support and help them prepare for the end of the 6-month intervention.
• Keep Accurate Records: Keep track of the client's progress, take brief notes after each session, and share weekly updates with your Programme Coordinator.

How would you be supported in this role?

We value our volunteers immensely and want to ensure you feel confident and safe in your role. You can expect:

• Comprehensive Training: A full induction and access to mandatory eLearning modules.
• Ongoing Supervision: Regular check-ins with your dedicated Programme Coordinator, plus access to volunteer meet-ups to share ideas and overcome barriers together.
• Clear Boundaries: A clearly defined voluntary role within the organisation with robust out-of-hours and emergency support procedures.
• Reimbursement: Agreed out-of-pocket expenses (such as local travel) will be fully reimbursed.
• References: We are happy to provide references for you after 6 months of active volunteering.

Volunteering Opportunity 

Physical Activity Mentor

What You’ll Do

Support older people aged 65+ to become more physically active and achieve personal wellbeing goals through one-to-one mentoring. You'll provide encouragement, motivation, and practical support to help someone make positive lifestyle changes over a 12-week programme.

You will:

· Meet with an older person regularly to build a supportive mentoring relationship

· Help them identify a wellbeing or physical activity goal

· Work together to create achievable steps and milestones

· Encourage and motivate them to stay active and overcome barriers

· Review progress and celebrate achievements

· Signpost to local activities and opportunities where appropriate

· Maintain accurate records of mentoring sessions

Skills You’ll Use or Develop

· Communication and active listening

· Motivation and mentoring skills

· Confidence supporting behaviour change

· Understanding of healthy ageing and physical activity

· Organisation and record keeping

· Problem-solving and goal setting

Time Commitment

Minimum 2 hours per week

Flexible weekdays between 9:00am and 5:00pm

Location: Enfield Please note this role may involve visiting individuals in their homes, as well as meeting them in public and community settings.

Reports to: Communities in Motion Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!