196 Home support manager volunteer roles

Dorothy House is seeking an exceptional and inspirational leader to join its Board of Trustees with the intention of becoming the charity's next Chair.

This is a unique opportunity for an experienced board leader to help shape the future of hospice and end-of-life care, providing strategic leadership, strong governance and influential external advocacy for one of the region's leading hospices. We are looking for an individual with the vision, credibility and commitment to support Dorothy House through its next phase of development and ensure it continues to deliver outstanding care and support for people and families at some of the most important moments in their lives.

As a Trustee and prospective Chair, you will help lead the Board in setting the organisation's long-term direction, ensuring effective governance, financial sustainability and organisational resilience. You will bring the ability to think strategically, navigate complexity, build strong relationships and act as an authentic ambassador for Dorothy House across a wide range of stakeholders and partners.

About the Role (Unremunerated Volunteer Position)

We are seeking someone who can demonstrate:

• Significant board-level leadership experience as a Chair, Trustee, Non-Executive Director or equivalent.
• Experience chairing boards, committees or senior decision-making forums.
• Support to the organisation in anticipating and responding to changing patterns of need, demographic trends, health inequalities, workforce challenges, technological developments and evolving models of care
• Visionary leadership with the ability to anticipate future opportunities and challenges, inspire innovation and shape long-term organisational sustainability.
• Strong understanding of governance, fiduciary responsibilities, risk management and organisational performance.
• Experience contributing to the development and oversight of organisational strategy.
• Experience leading or supporting organisations through change, growth or transformation.
• Ability to build effective relationships with Chief Executives and senior leaders, providing both support and constructive challenge.
• Outstanding communication, influencing and stakeholder engagement skills.
• A track record as an ambassador, advocate and relationship-builder.
• A genuine commitment to Dorothy House's mission, values and the provision of exceptional end-of-life care

Appointment Process While this recruitment process is being undertaken with the intention of identifying Dorothy House's next Chair, appointment as Chair cannot take place until the individual has first been appointed as a Trustee. Subject to the Board's decision and the provisions of the Articles of Association, appointment as Chair may take place immediately following appointment as a Trustee.

Why Join Dorothy House? This is an opportunity to make a lasting contribution to a highly respected and ambitious organisation. As Chair, you will help shape the future of hospice care, strengthen Dorothy House's influence and impact, and ensure the organisation remains sustainable, innovative and responsive to the needs of the communities it serves.

Appointment Details The trustee term is 3 years, renewable up to a maximum of 9 years (3 x 3-year terms). The Chair serves up to 2 terms only. The time commitment for a Chair of Trustees can be up to 1 day a week. Training in the responsibilities of charity trustees will be provided.

Closing Date: Thursday 8 October

Interviews: Thursday 12 November

Do you have experience of risk management? We are seeking Audit & Risk Committee members who bring strategic insight, independent judgement and a strong commitment to Samaritans’ vision.

The Committee helps ensure that Samaritans has an effective risk management framework in place, supported by robust internal controls and external audit processes. Its work plays an important part in protecting our staff, volunteers and beneficiaries from undue risk, while enabling thoughtful and well-informed decision-making.

This is an important and pivotal time to join the Committee. During 2025, the Board of Trustees took decisions on the main elements of our transformational future-proofing programme, which we expect to take forward over the next 5–10 years.

We are looking for committee members who can help guide us through this period of change with confidence, care and sound judgement. We are particularly interested in people with experience of risk management in organisations, and who understand how effective risk oversight can support the delivery of strategic aims.

Applicants should have experience in senior risk management or compliance roles, or in implementing risk frameworks at executive or governance level.

For more details please see the role description.

About the role

Term: Committee members are usually appointed for a period of three years, with the possibility of a second three-year term.

Location: The role is home based and may involve some travel within the UK.

Time commitment: As a minimum, attendance is required at four committee meetings each year, either in person or via videoconferencing. Generally two meetings a year will be held in-person or hybrid.

Remuneration: The role is voluntary.

Application process: Applicants are to return copy of their CV with a cover letter by Monday 12 October containing a personal statement how they meet the experience, knowledge and skills set out in the role description.

Shortlisted applicants will be invited to interview by video conference on or after w/c 19 October.

If you also hold a volunteer role in Samaritans, please let us know what it is in the application, or contact us to discuss eligibility, if it’s a leadership role.

About Samaritans

Our vision is that fewer people die by suicide.  Samaritans is the charity that prevents suicide through the power of human connection. We provide compassionate listening services to people in emotional crisis, 24/7. We combine evidence with lived experience to influence decision makers to tackle the underlying causes of suicide. We change attitudes and encourage people struggling with suicidal thoughts to seek support.

Together we can prevent suicide today. Because tomorrow’s too late.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You own campaigns end to end, and the audience thinking behind them. You take a target — attendance, sign-ups, donations — work out who we need to reach and how, brief the team, and deliver the number.

Key tasks

1.  Audience & planning

○ Define priority audiences and what genuinely motivates each of them to turn up.

○ Own the marketing calendar, mapped to the programme, event and fundraising calendars.

○ Set and publish targets: reach, sign-ups, attendance and return rate.

2.  Campaign execution

○ Build campaign plans with objective, audience, message, channels and timeline.

○ Write clear briefs for Creative, Video and Social, with realistic lead times.

○ Manage paid promotion within budget, and adjust mid-campaign on what the numbers say.

3.  Measurement

○ Track performance against target daily while a campaign is live.

○ Run post-campaign reviews with honest conclusions.

○ Own analytics, CRM data quality and GDPR compliance for marketing communications.

4.  Coordination

○ Coordinate with Fundraising on income campaigns and with Events on ticketing.

○ Support Partnerships with distribution through partner channels.

○ Report to the CMO against target.

What we're looking for

● Campaign management experience with outcomes you can quantify.

● Fluent in analytics and comfortable running paid social.

● A clear brief writer — precise about audience, message and what success looks like.

● Organised; much of this role is running other people's deadlines.

● Persuasive copywriting ability (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

If you have space in your home and heart, for a guide dog mum who will be bringing the next generation of guide dogs in the world, then this could be the role for you! A role where you can care and nurture for a guide dog mum and plenty of little puppies when they arrive. 

This role is available in areas of Berkshire, South Buckinghamshire, and Oxfordshire.

What you’ll be doing: 

• Providing a loving home for a guide dog mum who will be at least 12 months old, for around six years whilst they are in the breeding programme (with the option to re-home after this, once the guide dog mum retires at around 7 years-old.) 
• Giving a guide dog mum the care and support that our canine companions need, like feeding and grooming.
• Creating a safe environment for the guide dog mum when they are giving birth within your home and helping with the birth of future guide dogs, which usually happens once a year. (You don’t need any previous experience of breeding or having dogs – we have expert staff who will help you!) 
• Providing care and support for the newborn puppies for at least 6 weeks while they are still in the nest, including socialising them to the new sounds and first-time experiences in your home.

Can I care for a guide dog mum? 

If you want to care for a guide dog mum, here's what we ideally look for:

• A loving home with a secure garden.
• Access to a car, to support with any appointments needed for the guide dog mum.
• Live within an hour’s drive of the National Centre in Leamington Spa.

Guide dog mums can happily live with other dogs or children, however we wouldn’t place them with a male dog that has not been neutered. To determine whether you are suitable, we will conduct a home visit as part of the application process. 

What you’ll get:

• The opportunity to have a lovable canine companion!
• The satisfaction of knowing you’re supporting people with sight loss to live actively, independently, and well.
• The rewarding experience of bringing the next generation of guide dogs in the world and caring for their mum.
• Our volunteers have access to our bespoke training techniques to implement with their guide dog mum a great bonus for any dog owners! 
• The opportunity to be part of the Guide Dogs community, meeting like-minded people in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

Training and support

Our volunteers also receive lots of support from their volunteer managers to help them implement the training modules, as well as managing the birth of new-born puppies. If you have questions about the training requirements, we can answer these at your interview along with any other support or accessibility needs you may have.

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to the litter or your volunteering with us, including veterinary costs, food costs or any specialist breeding equipment.  All you may need to buy is a bed and grooming equipment.

Minimum age of volunteer: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top or bottom of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities. 

We are seeking dedicated and compassionate Volunteers to join our drop in group in Eastbourne that take place on the last Wednesday of the month 10.30-12.00 in Alice Court Care Home BN21 2BQ . This role is ideal for individuals looking to make a meaningful impact in the community while gaining valuable experience.

The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing. People’s language can be affected to different degrees so not everyone’s aphasia looks the same. Imagine for a moment not being able to verbally order a coffee or ask for a bus ticket. This may be what life could look like for someone with aphasia. Aphasia is a lifelong condition and means that the person living with aphasia, their friends and family will need to adjust to a new way of communicating to overcome barriers. This may mean having to write or draw things instead of speaking. Due to the damage in the brain, people with aphasia may find it difficult to process conversions as quickly as before. Aphasia frequently results in loss of employment and a reduced social network, leading to isolation for the person living with aphasia.

Say Aphasia are looking to welcome new volunteers to help out at the group.

Volunteering for the charity is very rewarding. The training and support ensures that the volunteers learn and enjoy their time with the charity. By giving your time to people with aphasia, you will be improving their quality of life. Many of the members attending the groups live alone, or have minimal social interactions. Having a regular drop-in group to meet others with similar experiences of living with aphasia, vastly improves their mental health and well being. As a volunteer, you can help the members to communicate with each other, help to organise activities, or help out with teas and coffees. Say Aphasia offers a warm welcome to volunteers. To be part of the team, contact or fill in an application form.

Join us as a Volunteer Assistant and contribute your skills while gaining valuable experience in a supportive environment!

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team.

On site we have two shops to volunteer in. The Showroom is Martlets primary furniture and home goods store and the Discount Shop is home to our £1 clothing rails. Both are hubs for our local community to share stories and bag a bargain! We work together with the warehouse to take in the majority of donations for the charity.

Volunteering in our shops offers a variety of exciting tasks. From sorting and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Please note you must be over 18 to apply for this role.

Are you a dog lover with room in your home to look after a dog during evenings and weekends? This could be the perfect role for you!

As a Training Dog Fosterer, you’ll provide a loving temporary home to a dog in training, typically for a period of 12 to 20 weeks, as they begin their journey to become a guide dog. You’ll get to see the progress your furry companion is making in their training and be a vital part of their journey, without the commitment of looking after a dog full time.

What you’ll be doing:

In this rewarding role, your support for a guide dog in training will include:

• Doing the school run for your dog in training! This will typically involve dropping them off and picking them up at an agreed time Monday to Friday at one of our regional centres or community teams, however, some sites may vary. There are some locations where we will be able to collect and return the training dog from your home. 
• Caring for your dog in your home such as feeding, grooming, free running and playing, following the advice of our expert staff.
• Helping your dog keep up with their training by reinforcing the techniques at home from our first-class training programme.
• Making sure your dog is not left alone for more than four hours in a 24-hour period. If you’re planning on going on holiday, let us know at your initial phone call so we can plan alternative cover for your future life changer.

Can I foster a dog?

If you’re hoping to foster a guide dog in training, here’s what we ideally look for:

• Being close to one of our regional centres or community teams so that your dog can get to their training. 
• The agreement of your landlord to have a dog in your home if you rent your home.
• A safe and secure area outside for the dog to go to the toilet.

However, we try to be flexible – for example, you’ll still be able to foster a dog if you live in London, even if you don’t have access to outside space. 

What you’ll get:

• The opportunity to have a lovable canine companion!
• The satisfaction in knowing you’re supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of seeing your dog learn new training techniques to help them develop into a guide dog.
• An insight into our bespoke world-class training programme so that your dog’s training stays consistent at home, which can also help you train your own dogs or advance in a future career in dog handling.
• The opportunity to be part of the Guide Dogs community, meeting like-minded people in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

Training and support

You’ll attend a training workshop to understand the basics of our bespoke training techniques so you can confidently support your dog’s training at home. You’ll also receive ongoing guidance from your volunteer manager. If you have questions about the training requirements, we can answer these at your initial phone call along with any other support or accessibility needs you may have.

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, dog food costs and other materials needed for your dog’s training.

Minimum age for volunteer is 18.

We also have a respite fosterer role available in some areas, where a dog would stay with you full time before moving on to the next stage of its journey.

Please check out our website by clicking 'redirect to recruiter' at the top or bottom of this page to see what roles are available where you live.

Opportunity: Chair of the Finance and Risk Sub-committee, Board of Trustees

Open School East is at a pivotal moment in its development and is seeking a Chair of the Finance and Risk Sub-committee to help shape its next chapter.

Deadline for applications: Wednesday 30th September 2026

We are interested in hearing from candidates with expertise in:

• Finance: A person with experience in finance management or accounting, with the capacity to provide a strategic overview of finances, ensuring viability, compliance with relevant legislative frameworks, effective use of resources and ensuring that proper financial records and procedures are maintained.

We are especially keen to hear from people with knowledge of, or an interest in, education and the arts. By committing your time and expertise to our two meetings a quarter (full Trustee meeting and Chairing the Finance and Risk Sub-committee meetings), you can become part of a leading arts education charity, making a real difference to emerging creatives of all ages and from all backgrounds.

We also warmly welcome people who bring lived experience of the barriers OSE seeks to dismantle including people of colour, disabled people, those from working class backgrounds, or people with experience of marginalisation in the arts or education sectors.

Volunteer Opportunity – Treasurer Trustee
Independent Arts Isle of Wight

Do you have financial skills and experience that could help strengthen creativity, wellbeing, and
community connections across the Isle of Wight?

Independent Arts is seeking a Treasurer Trustee to join our Board and help support the charity’s
continued growth and sustainability.

Independent Arts works with people of all ages and backgrounds, using creativity and
participation in the arts to improve wellbeing, reduce isolation, build confidence, and
strengthen communities. We believe that creativity can have a positive impact on people’s lives,
and we are looking for someone who shares our values and wants to make a meaningful
contribution.

As Treasurer Trustee, you will play an important role in helping the Board oversee the charity’s financial affairs, ensuring strong financial governance and supporting informed decision-making. You will work alongside fellow trustees and staff to help ensure the organisation remains financially sustainable and able to continue delivering its valuable work across the Isle of Wight.

We are looking for someone who can offer:
• Experience in finance, accounting, budgeting, business planning, or financial
management
• The ability to understand and explain financial information clearly
• Strategic thinking and sound judgement
• A collaborative approach and willingness to contribute to Board discussions
• Commitment to good governance and the aims of Independent Arts
Previous charity trustee experience or a professional accounting qualification would be
welcome but is not essential. We encourage applications from people with relevant skills and
practical experience from a range of professional and personal backgrounds.

What you’ll gain from the role:
• The opportunity to make a meaningful impact within the local community
• Experience of charity leadership and governance
• The chance to use your professional skills for social good
• The opportunity to work alongside a passionate and committed Board and team
• A chance to support creativity, wellbeing, and inclusive community development across
the Isle of Wight

Time commitment
This is a voluntary role. The Treasurer Trustee will be expected to attend quarterly Board and
finance committee meetings and review papers in advance, with additional time required to
support the CEO in financial planning, Board and annual reporting activities.
Independent Arts is committed to equality, diversity, and inclusion and welcomes applications
from people of all backgrounds, experiences, and communities.
 

Are you a dog lover? Do you have the time to help raise a life-changing puppy? Would you like to make a difference to someone's life? If you've answered yes to these questions, then this role could be perfect for you! 

As a Puppy Raiser, you'll provide a 6-8 week-old puppy with the vital foundation for its future role as a guide dog. You'll be looking after a puppy for 12-16 months and will guide him or her through training, socialisation, the introduction of new environments and experiences while providing a loving home.

There might be the odd chewed slipper along the way, but nothing beats the rewarding feeling of loving and raising a puppy who will go on to make an enormous difference to someone living with sight loss.

What you'll be doing:

• Engaging with our world-class training programme to prepare your puppy for the next stages of becoming a guide dog.
• Providing care and support for your puppy at home e.g., loving, grooming and feeding him or her. 
• Socialising your puppy and introducing him or her to a variety of environments to increase confidence – this can be as simple as taking your puppy with you to the shops, office or park as you go about your everyday life.
• Teaching your puppy to be comfortable alone - gradually building up from a few minutes to a maximum of four hours.
• Taking your puppy to monthly puppy classes, and interacting with other puppy raisers in your community whilst refreshing your training and sharing tips.
• Meeting with your volunteer manager as frequently as needed to discuss any changes or issues with your puppy.
• Completing short questionnaires about your puppy’s development.

You'll ideally have:

• A loving home with enough time to invest in raising a puppy and attending to their needs (e.g. toilet training). If you work from home or have hobbies, you'll need to be available to give the puppy regular attention alongside these.
• Someone at home who is physically able to handle large breed dogs (around 25-40kg).
• Access to a car, so that you can get your puppy used to travelling.
• The agreement of your landlord to have a dog in the property if you rent your home. 
• A safe secure area outside for your puppy to go to the toilet.

What you'll get:

• The satisfaction of knowing you're supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of watching a mischievous puppy learn new training techniques to help them develop into a guide dog.
• The opportunity to participate in our bespoke world-class training programme – this can help you train your own dogs or advance a future career in dog handling.
• The opportunity to have a loveable, canine companion, proven to reduce feelings of stress and improve fitness – you’ll be out walking rain or shine!
• The chance to be part of the inspirational Guide Dogs community, meeting like-minded people and interacting with a community of puppy raisers in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

s a volunteer you'll have access to our world-class training programme, to implement with your puppy in training, a great bonus for any dog owner! This is delivered in an interactive and engaging manner, using a mixture of different learning techniques virtually e.g., videos, documents and e-learning modules. Examples of the modules you'll have access to include:

• Food manners
• Greeting new visitors
• Being home alone
• Settling in new environments

You'll receive plenty of support from your volunteer manager who will help you work through these training modules with your puppy. We also offer puppy classes for puppy raisers in the local area to get together, share stories and provide refreshers on training techniques. 

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, food costs for the puppy and other materials needed for the puppy’s training. We will also pay an optional allowance of up to £100 a year to offset additional costs, and we have working agreements with certain bus and train operating companies, letting you take your puppy on short training journeys free of charge.

Minimum age of applicant: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top or bottom of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities.

As a maintenance (handyman) volunteer at SeeAbility, you will support the facility in maintaining a safe, functional, and pleasant environment for people we support and our teams.

This position requires a reliable, skilled, and proactive individual who can carry out general maintenance tasks and assist with small repairs around the property. Your efforts will directly contribute to the well-being of the people we support and ensure that the home remains a comfortable and secure place for all.

Skills Required 

• Perform general maintenance and minor repairs to the building and facilities, including but not limited to:  carpentry, painting, decorating and repairing

• Assist with the installation of furniture, fixtures, or equipment, ensuring they meet safety standards.

• Ensure that all tools and materials are properly maintained and stored safely.

• Help identify potential maintenance issues before they become problems.

• Report more complex repairs or safety concerns to the Facility Manager or Maintenance Supervisor.

• Support the care home during renovation or redecoration projects.

• Work collaboratively with other volunteers and staff to ensure the upkeep of the home.

• Would not be asked to carry out and electrical or plumping works

• Adhere to health and safety guidelines, ensuring all tasks are completed with care and in compliance with regulations

Training required for this role (all delivered vis e-learning)

• Safeguarding

• H&S

• Manual Handling

• How to be Eye Care Aware

• Fire Safety

• Infection Control

• Data Security and Confidentiality

• First Aid

All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours

Benefits

Being a maintenance (handyman) volunteer provides a key service by helping to keep our homes in good condition. 

This is a fantastic opportunity to have a direct impact upon the lives of others.

SeeAbility provides training and this can help you to develop new skills.

Volunteers can claim travel expenses.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

The role in a nutshell:

Short Term befriending role

What will you be doing?

• Visit an older person in their own home on a regular basis for up to 6 months.

• Provide Telephone support for up to 6 months. 

• Provide a client centred approach.

• Provide company to alleviate isolation.

• Assist clients to learn about other activities that can alleviate isolation.

• Alert Age UK North Cumbria Line Managers of any issues and problems the Client may need assistance with.

• Participating in catch-ups and support sessions as required. 

• Carrying out tasks according to our Policies and Procedures (particularly Confidentiality, Equal Opportunities, Health and Safety, and Safeguarding)

• Working as part of a team and with other Age UK North Cumbria staff and volunteers

How would you be supported in this role?

Training will be provided for this role as necessary and may include:

• Induction  

• Health and Safety Awareness 

• Safeguarding vulnerable adults and Dementia awareness e-learning 

• Basic First Aid

• Lone working policy

RETAIL VOLUNTEER SUPERVISOR  

Faversham Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00

Location: Shop in Faversham

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.  
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop 

• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant policies and procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding

• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

Do you want to use your financial expertise to make a real difference to people’s lives?

Mental health affects all of us — yet for too many people, financial circumstances can stand between them and the support they need. At FreshStart, we believe everyone should have access to safe, professional and affordable therapy, whatever their circumstances.

FreshStart Psychotherapy C.I.C. is seeking a Treasurer and Director to join our Board and help guide the financial sustainability and growth of our organisation. This is an exciting opportunity to play a key role in a passionate, community-focused organisation with a simple but powerful mission: to make high-quality psychotherapy available to people on low incomes who might otherwise be unable to afford it.

Treasurer Role Description

Purpose of the Role

To maintain effective financial oversight of FreshStart Psychotherapy C.I.C., ensuring financial sustainability, sound governance, and compliance with all relevant financial and regulatory requirements.

The Treasurer will provide financial leadership to the Board and support informed decision-making that enables the organisation to achieve its mission and strategic objectives.

Key Responsibilities

1. Strategic Leadership

• Contribute actively to the development and implementation of the organisation's strategy.
• Advise the Board on the financial implications of strategic decisions.
• Support sustainable growth and long-term financial planning.
• Help identify opportunities for funding diversification and organisational development.

2. Financial Oversight

• Ensure the Board receives clear, accurate, and timely financial information.
• Monitor the financial health and sustainability of the organisation.
• Review management accounts, budgets, cash flow forecasts, and annual financial statements.
• Ensure appropriate financial controls, policies, and procedures are in place and regularly reviewed.
• Oversee the preparation and filing of statutory accounts and financial returns.
• Support the development and monitoring of reserves and risk management policies.
• Work closely with any external accountants, auditors, or financial advisers as required.

3. Governance and Compliance

• Ensure the Board understands and fulfils its financial responsibilities.
• Support compliance with relevant regulatory, legal, and reporting requirements.
• Promote good governance and transparency across the organisation.
• Contribute to risk management and financial decision-making.

General Responsibilities of a Director

In addition to the Treasurer responsibilities, all Directors are expected to:

• Contribute actively to setting the organisation's strategic direction.
• Ensure the organisation remains focused on its mission and objectives.
• Safeguard the organisation's reputation, values, and resources.
• Monitor organisational performance and impact.
• Ensure resources are used effectively and responsibly.
• Act in the best interests of FreshStart Psychotherapy C.I.C. and its beneficiaries.
• Declare and manage any conflicts of interest.
• Participate in Board meetings and relevant working groups.
• Stay informed about developments affecting mental health services, the voluntary sector, and community wellbeing.

Person Specification

We are particularly interested in hearing from individuals who have:

Essential

• A recognised accountancy qualification or equivalent financial expertise.
• Experience in financial management, accounting, audit, or financial governance.
• Strong analytical and strategic thinking skills.
• The ability to communicate financial information clearly to non-financial colleagues.
• A commitment to the mission of improving access to mental health support.

Desirable

• Experience of charity, CIC, voluntary sector, or healthcare governance.
• Knowledge of fundraising, grant funding, or social enterprise finance.
• Previous board or trustee experience.
• An interest in mental health, wellbeing, and reducing barriers to accessing support.