Information volunteer roles

We’d love you to be part of our Information & Advice Service. As an Information Volunteer Assistant, you could be :

• Welcoming and providing information to visitors

• Ordering leaflets from various sources

• Updating external contacts

• Undertaking general administration

• possibly dealing with straightforward signposting and information.

You’ll enjoy working within a team of volunteers and meeting new people, have great communication skills, are polite and emphatic, understand basic IT systems and updating manual records, and are able or willing to learn to use the internet and Microsoft Office 365.

We are currently looking for someone to volunteer for 3 hours, on Mondays, Wednesdays and Fridays either am or pm.

We will reimburse your out-of-pocket volunteer expenses.

It’s really easy to start the volunteering process with us. If you’re over 18 years old, just click on ‘Apply’ and get filling in your details!

About the Role

We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.

This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.

Key Responsibilities

• Provide friendly and non-judgemental information and advice support 

• Assist clients to complete benefit application forms and related paperwork 

• Help individuals understand letters, forms, and official correspondence 

• Signpost or refer clients to appropriate services and agencies 

• Maintain accurate and confidential records 

• Offer practical support in a respectful and empathetic manner 

• Work alongside staff and other volunteers to support service users 

Skills and Qualities

• Good listening and communication skills 

• Patience, empathy, and understanding 

• Basic IT and literacy skills 

• Ability to maintain confidentiality and professional boundaries 

• Organised and reliable 

• Experience in advice work, including claiming benefits 

What We Offer

• Full induction and ongoing training 

• Support and supervision from experienced staff 

• A chance to make a real difference in people’s lives 

Job Title: IT Assistant
Location: Remote (UK-based)
Employment Type: 12 hours per week (6 Hours per Day)

About QuilomboUK

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

Join us in leading positive change!

About the position

The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Ensure all computers and other electrical equipment is updated.

• Ensure the safety of electrical equipment.

• Respond to breakdowns of electrical equipment.

• Assist in the functions of IT-packages.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• IT skills

• Health and Safety of electrical equipment

• Knowledge about different IT-packages

• Has ability to deliver tasks in a timely manner

• Handles difficult situations well

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

As a Macmillan Information & Advice Hub Volunteer, you’ll get a chance to meet new people and be part of an amazing team of Volunteers. It is really important to us that we provide the practical and emotional assistance required to our clients and that's why both Macmillan and ourselves will give you the support, supervision, volunteer insurance, and training required for the role.

The Hub is a drop in facility aimed at giving advice to local residents living with cancer, their friends and family or even fellow professionals. You will be providing face-to-face assistance which will include giving out high quality Macmillan advice resources or signposting to other service (all with the support of an employed Co-ordinator). You will also be providing emotional support by showing empathy, actively listening, and providing encouragement and reassurance. The Hub is based in Hastings Town Centre (the old Town Hall) and you could volunteer for as little as half a day.

We are currently looking for 1 volunteer for Friday mornings and 1 for Friday afternoons

You will be reimbursed relevant costs and it's really easy to start the volunteering process with us. If you’re over 18 years old and ready to make a huge difference to a cancer patients life, just click on ‘Apply’ and start filling in your details!

This volunteer role involves being available for a mix of weekly drop-in IT sessions in which you will provide ‘floating support’ as well as pre-arranged one-to-one sessions in order to help clients complete more specific tasks relevant to them.

Digital Inclusion provides a crucial resource, helping people to take positive steps to improve their lives, by overcoming digital exclusion, accessing learning and securing work. In an average session, clients undertake independent learning and tasks, such as; completing searches on the internet, formatting documents and using email, paying bills, filling in forms etc

Increasingly, clients are asking for help with social media platforms, such as; logging into Facebook account, creating a LinkedIn profile or Instagram account to promote their business, or help with blogging.

How does this role make a difference?

All of life’s activities - including job seeking, accessing and managing benefits and housing - take place online.  Clients without IT skills are hugely disadvantaged.  This role provides clients with support, helping them to overcome initial fears or learning barriers.  With increasing confidence, they will be able to access the internet independently.

Who will you be helping?

Users are adults from diverse backgrounds and can range from those who are complete computer beginners, learning the basics of IT, to those needing access to the resource for learning, job search or managing household finances. The service helps clients seeking to address digital skills gaps and improve their confidence in order to access the internet.

What will you be doing?

• Meeting clients and carrying out weekly, one-to-one coaching sessions
• For the remaining time, offering ‘floating support’ to other clients, such as completing searches on the internet, formatting documents and using email

· Helping new clients to complete an IT Initial Basic Skills Assessment

What are we looking for?

• Although advanced technical skills are not required, a good understanding of MS Office (Word and Excel mostly) and a breadth of experience in using the internet are essential in order to coach and help vulnerable clients develop their skills.

• The confidence and willingness to work closely with clients and actively approach them where required. 

· You have some experience assisting or coaching others.

· You are patient, a good listener and have the ability to motivate others.

· You are available for a period of at least six months to give you time to develop a rapport and fulfil learning objectives with the clients.

What is the time commitment?

We have open access and prebooked sessions for clients twice a week, on Mondays or Fridays, for a miniumn 3 hour slot per week.

We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop in your role.  Volunteers find this goes very quickly! 

How will you be supported?

· There is ongoing support by the Learning and Employment Manager.

· Free access to a range of e-learning modules on the Centre’s online e-learning platform

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel, and also lunch if volunteering a full day.

What is the recruitment procedure?

Application form> Informal interview> Ideally two reference checks> DBS check> Trial period

Overview of the Role:

The Head of IT & Systems will lead the technological vision, strategy, and execution

for the organization. This role requires a strong focus on developing robust IT

systems, overseeing digital transformation, ensuring data security, and maintaining

operational efficiency to support the organization's objectives. Management and

people leadership are integral to this role, ensuring effective team collaboration and

development.

Key Responsibilities:

• Strategic Planning: Develop and implement the IT strategy in alignment with
• organizational goals.
• System Management: Oversee the design, deployment, and maintenance of
• IT systems, ensuring seamless operation and security.
• Digital Transformation: Lead initiatives to modernize technology
• infrastructure and integrate innovative solutions.
• Cybersecurity: Develop policies and practices to protect the organization
• against cybersecurity threats and ensure compliance with data protection
• regulations.
• Vendor Relations: Manage relationships with external IT service providers,
• ensuring value and quality.
• Team Leadership: Build and lead a high-performing IT team, fostering
• professional development and maintaining strong team dynamics.
• Budget Management: Plan and manage the IT budget effectively to
• maximize resources.
• Stakeholder Collaboration: Work closely with other departments to support
• organisational needs with technology solutions.

Qualifications and Skills:

• Proven experience in IT leadership roles.
• Strong understanding of IT systems, infrastructure, and security.
• Exceptional management, people leadership, and strategic thinking skills.
• Effective communication and stakeholder management abilities.

Commitment: This role requires a flexible commitment of approximately 5 to 10

hours per week, which can be adjusted to fit around other responsibilities

We’re looking for friendly, community minded volunteers to help make sure people across our area can easily find information about Dorothy House. By placing leaflets, posters and resources in the right places, you’ll help more people learn about the care and support we offer. You can also help by attending events such as local fairs, markets, small gatherings and networking meetings. You’ll be part of the team that brings our message directly to the public.

This role is incredibly valuable — every leaflet placed in the right spot helps someone feel more informed, supported, or connected.

Your friendly presence helps people learn about our work, ask questions, and feel connected to the care we provide. It’s a simple but powerful way to support fundraising and raise awareness across our community.

What you will be doing

• Distributing Dorothy House leaflets and posters in local shops, cafés, community venues and NHS settings
• Keeping an eye out for new places where information could be displayed and letting us know where Dorothy House is underrepresented so we can improve our reach
• Building light, friendly relationships with staff and community contacts
• Feeding back anything useful you notice while out and about
• Attending community events, fairs, markets, and local gatherings
• Supporting Dorothy House information stalls
• Chatting to members of the public, answering simple questions, sharing how they can support our work and passing on anything requiring further follow up
• Working alongside staff and other volunteers to make events run smoothly

The skills you need

• Is friendly, approachable and enjoys chatting with people
• Reliable and happy to operate independently as well as part of a team
• Likes being out in the community
• Wants to help Dorothy House be visible and accessible to everyone
• Is reliable and comfortable in busy or varied event settings

What's in it for you

• A simple, flexible way to make a real difference locally
• Full guidance and support from the Dorothy House team
• The chance to meet new people and build confidence

Please note:

This is a community‑based role. You can volunteer close to home or explore a wider area — whatever suits you best.

Volunteers need to be over 18 years old and will be expected to use their own transport and should have access to a car. Mileage or transport costs will be reimbursed.

If you would like to volunteer, then please click apply!

Applications are welcomed from all sections of the community.

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website. 

Outline of the IT Supporter role
It is amazing how much difference you could make to your local group by providing IT support, either remotely or in person. Even the smallest things like setting up email accounts, using video calling software and creating social media accounts can be a real challenge for some volunteers, so your expertise will make the world of difference to supporting your local group to help adults learn to read in your community.

The skills you will need
● Knowledge and previous experience of fundraising is desirable, though not essential.
● A willingness to seek out potential sources of funding.
● Experience of writing funding bids is desirable, though not essential.
● Good negotiating and influencing skills.
● The ability to use initiative and work independently.
● A willingness to abide by Read Easy policies and procedures.
● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
● Energy and enthusiasm with an average of three hours a month to commit to the role

As a charity, our Trustees are the governing body of our organisation. They fulfil a vital role and help ensure that the Mayor’s Fund for London delivers on its mission and purpose and uses its resources effectively. Much more than that, they help set and shape the strategy of the Charity, they live its values, and they are ambassadors on its behalf.

We are currently recruiting for 3 new Trustees.

As a charity that supports and champions better outcomes for young people in London, we are especially interested in recruiting some new trustees aged 24-30. This may be through direct experience of the challenges young Londoners are facing, through experience and knowledge of our programmes and activities, and/or a desire to take a step into a strategic governance role with a charity whose mission matters to them.

The Board already has a wide range of diversity, experience and expertise, and we are keen to continue to broaden that experience through this recruitment. In particular, we are looking for some knowledge in:

•  Charity Finance 
•  Data and Technology 
•  Funding and Income Generation 

At the Mayor’s Fund for London, we want our Trustees to feel part of our team. To bring insights and experience into our organisation, and to be prepared to work collaboratively with staff and young people, to shape opportunities for the future.

The Board meets four times per year (March, July, September, and December), and has one sub-committee covering Finance, Audit and Risk (FAR), which meets two weeks before the Board. Trustees are expected to attend all full Board meetings, and those nominated to join the FAR Committee are expected to attend those meetings too. All of our meetings are currently online to allow flexibility, and there is an expectation that, from time to time, Trustees will engage with the staff team and be present at our events.

How to apply

Please provide a copy of your CV and, in no more than 1-2 pages, a written response to these two questions:

• Why are you interested in becoming a Trustee of the Mayor’s Fund for London, including your interest and connection with our mission and values?

• What are the particular attributes, experience and/or expertise you can bring to the role of Trustee?

Application deadline: midday on Tuesday, 11th August 2026

Full details and further information, including support during the application stage, can be found in our recruitment pack.

Trustee of the Rose Road Association Charity – Voluntary Position

The Rose Road Association has been working with children, young people and their families from across Hampshire and the surrounding counties since 1952. The children who attend The Association have profound and multiple learning difficulties and physical disabilities. The charity currently employs around 200 staff and has a turnover of c£5m

The range of services provided includes activity schemes, residential short breaks, family information and advice services and community support to over 300 families in Hampshire and surrounding counties.

We are looking for people passionate about making a positive difference to the lives of young disabled people – could you become part of our dedicated Trustee Team?

Commitment

6 meetings annually in addition to occasional one-off events. All of our Trustees hold a lead role for a certain aspect of the organisation, this could include occasional additional meetings with Officers.

Purpose

Charity Trustees hold the responsibility for the strategic governance of the charity.  This includes, but is not restricted to:

· Safeguarding of service users and staff

· Oversight of financial planning and management

· Charity performance against the Business Plan key performance indicators

· Monitoring regulatory compliance

· Guardianship of reputation and ethos

Following a recent skills assessment of existing Trustees, we are now looking for new Trustees with strengths in the following areas to join our experienced, lively and committed Board:

· Health and/or social care quality standards

· ICT

·       Human Resources

·       Project Management

The position will be responsible to the Chair of the Board of Trustees

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

About us:

We're seeking new trustees to join our team and contribute to the effective governance of our charity that delivers information, advice and wellbeing support for unpaid carers in two northwest London boroughs. Our Hillingdon team also offer a young carers service supporting children and young people, aged 5 to 25 years old, who live in Hillingdon and have a caring responsibility at home.

About the opportunity: 

As a trustee, you will have a positive opportunity to make an impact on the lives of unpaid carers in Hillingdon and Ealing! 

You will be essential in ensuring the effective governance of a charity whose mission is to offer support and guidance to anyone living with the challenges of being an unpaid carer.

About you:

We are delighted to now be covering the London borough of Ealing in addition to Hillingdon and our current focus is strengthening Carers Trust Hillingdon & Ealing's market position. We are particularly interested to talk to people with skills and experience in:

• Marketing and communications
• Information technology
• A good knowledge of the local Ealing area and/or statutory services there
• Finance / Accounting

You would need to be able to devote the necessary time and have strategic vision, independent judgement and an ability to think creatively.

Our impact: 

Our key achievements last year include:

• £1,590,549.10 carer-related benefits secured for carers
• 5,193 adults carers registered with Carers Trust Hillingdon & Ealing
• 493 visits to carer cafes
• 609 care-calls made
• 8,440 hours of respite received by carers
• 13,131 pieces of information
• 70 health and wellbeing workshops & seminars delivered

Our Young Carers team's key achievements last year:

• 321 new young/young adult carers registered
• 37 workshops delivered
• 104 youth club sessions
• 29 trips delivered
• 4 whole-family trips, attended by 144 carers
• 1,508 young/young carers supported
• 4 residential breaks
• 2,681 individual breaks provided

Working hours:

Our governing body is made up of 7 trustees and meetings take place six times a year, typically on a Friday 10:00am to 12:00pm. The option to join meetings online is also available. We pay travel and out-of-pocket expenses and new trustees will receive a full induction. Trustees can also access a small training budget by agreement with the Finance Committee.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

For more than a century, the RAF Benevolent Fund has stood beside the RAF Family;
through war and peace, hardship and change. From the first day in uniform to the final
years of life, we have been a constant source of emotional, practical and financial support.
Today, our work reaches serving personnel, veterans, families and the bereaved in more
than 30 countries.
We are seeking a Welfare and Safeguarding Trustee for an initial term of four years,
(ideally) commencing 1 October 2026.
You will have a relevant background with safeguarding experience (such as nursing, medical,
social care, teaching or other healthcare professional, ideally at a senior level). You will
understand the needs of those who are vulnerable whether its due to age, health and
wellbeing or socio-economic factors and will have the skills and knowledge to advise and guide
on appropriate strategies to ensure the Fund is best able to meet those needs. It is key that
you are able to provide relevant specialist knowledge, support and information and to clearly
articulate issues relating to safeguarding which will be invaluable to the Fund in ensuring it
complies with all legal and good practice requirements in relation to safeguarding and that it
has clear and up-to-date policies and procedures.
Interested?
If you have the experience we are seeking and are as passionate about the RAF Family as we
are, we would love to hear from you. To apply please send an up-to-date CV and covering
email / letter outlining how your background, skills, experience meets the person
specification (see final page) to Lisa Harmshaw (email address in role information attached) our Head
of Governance. If you have any questions about the role or would like to have an informal
discussion prior to applying, please contact Lisa on phone number given in role information attached or via email.
We welcome applications from anyone who has the experience we are seeking, irrespective of
background, community, industry or protected characteristics. If you require any reasonable
adjustments as part of your application process, please let us know. We operate safer selection
practices; this will involve the successful candidate being required to have a Disclosure and
Barring Service check.
Applications will be considered on a rolling basis, and this position will remain open until we
have found our ideal candidate. No agencies please.