Supporter manager volunteer roles

Join the fun as a Fundraising Group Member with Canine Partners! Team up with fellow volunteers in our North Northumberland and Scottish Borders Fundraising Group to help plan and deliver exciting local events that help raise vital funds for amazing assistance dogs. You’ll meet monthly, share ideas, plan activities, and be the friendly face of Canine Partners in your community.

About the opportunity

This role involves being an active member of the North Northumberland and Scottish Borders Fundraising Group, working alongside fellow volunteers to arrange fundraising events in the local community. You would attend regular group meetings in Milfield to discuss upcoming activities and ensure plans are in place for events throughout the year.

What’s involved

• Work with your fellow group volunteers to organise fundraising events and activities to raise money for Canine Partners
• Taking on tasks to assist with the organisation of fundraising events
• Liaising with the Fundraising Group Leader to organise events and keep Canine Partners updated
• Being the public face of Canine Partners within your local area
• Passing leads to your Canine Partners Staff Contact

Role Requirements

• Age 18 or over
• Happy to contribute to event planning and on the day tasks
•  Access to transport with flexibility to visit different locations
• Polite, confident and personable manner
• Excellent customer service skills
• Some elements of this role could require standing for the duration of the session and/or being in a busy environment. Please advise us if you have any concerns about this, and we will do our best to support you

Support and Training

• Reimbursement of expenses
• Dedicated point of contact in the fundraising team
• Guidance on cash handling
• Public liability insurance
• Volunteer clothing and ID badge
• Training and support in fundraising event management

ABOUT USER VOICE

User Voice is a charity led and delivered by people with lived experience of the criminal justice system. We bring together people impacted by the system with those who deliver its services, to co create transformative change, both in justice services and in people’s lives.

We actively welcome applications from people with convictions, recognising the insight and value that lived experience brings to our mission. We also warmly encourage retired professionals or those with established skills who want to give something back to society.

THE ROLE

We’re looking for a motivated and conscientious volunteer to support our Business Development Team with fundraising and income generation. This is an excellent opportunity to contribute your skills, learn something new, or support meaningful social change.

WHAT YOU’LL DO

· Research trusts, foundations, and grant opportunities

· Support the drafting of funding bids and proposals

· Help maintain our grants pipeline and CRM data

· Assist with donor stewardship and relationship building

· Identify new partnerships or income opportunities

· Prepare briefings or summaries for the team

We’re looking for someone who is IT‑literate and ideally has some relevant skills or experience to bring, but you don’t need to have done fundraising before. Enthusiasm, reliability, and a willingness to learn are what really count.

WHAT YOU’LL GAIN

· Experience in fundraising, bid writing, and business development

· Insight into a national, lived experience–led criminal justice charity

· Opportunities to work closely with senior charity leaders

· The chance to make a real and lasting impact

WHO WE’RE LOOKING FOR

Someone who is:

· Organised and detail-oriented

· A clear communicator (written and verbal)

· Proactive and curious

· Able to work independently

· Passionate about social justice, rehabilitation, and second chances.

HOW TO APPLY

Please send a short expression of interest outlining why you’d like to volunteer with us and any relevant experience/skills, details of where to send can be found on our website.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.

What is a caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Impact: Be the first point of contact for women in need and the catalyst for doubling our service capacity.

What will you be doing?

Founded in 2013, Release Therapy for Women has supported the mental health of thousands of women. We are looking for a skilled Volunteer Counselling Assessor.

As an Assessor, you are the gateway to our service. You won’t hold a long-term caseload; instead, you will conduct 30-minute initial consultations to help women feel heard, assess their clinical needs, and match them with the most suitable counsellor.

Key Responsibilities:

Deliver 5 initial assessment sessions per week via our online system, Cliniko.

Conduct clinical risk assessments (safeguarding, suicide, self-harm) to ensure the service is a safe fit for the client.

Identify the client's ability to contribute to our sliding scale (£25/£40/£60) to help sustain the charity.

Provide brief, clear hand-over notes to the assigned counsellor to ensure a seamless start to therapy.

What are we looking for?

We are looking for a qualified therapist who enjoys the "first contact" phase of therapy and has a keen eye for clinical matching.

Qualifications: Qualified counsellor/CBT therapist (Minimum Level 4) and registered with BACP, UKCP, BABCP, BPS, or HCPC.

Clinical Skills: Strong experience in risk assessment and triaging complex presentations.

Gender Requirement: This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Tech Savvy: Comfortable using Cliniko or similar practice management software for remote working.

Values: A commitment to empowering women and reducing isolation through ethical, accessible therapy.

What difference will you make?

By taking on this role, you solve our biggest bottleneck. Your 3–4 hours a week will allow us to move 20 women a month off our waiting list and into active therapy. You aren't just assessing; you are the bridge that connects a woman in crisis to the long-term support she needs.

What’s in it for you?

Specialist Experience: Develop your skills in clinical assessment and triage.

Flexibility: A small, consistent time commitment that fits around your private practice or other work.

Support: Access to our optional peer supervision group and quarterly team catch-ups.

Ready to build the frontline of a brand-new movement?

At MINDSET, we’re not just another charity; we’re a start-up shaking up men’s mental wellbeing across England and Wales. We’ve ditched the waiting rooms and the clinical "one-size-fits-all" approach. Now, we need a Services & Projects Lead to design, build, and launch the very work that will change men’s lives.

We are looking for a visionary, action-oriented volunteer to take the lead on creating and developing our frontline services, high-impact projects, and game-changing campaigns.

The Mission:

• Architect the Impact: Design and develop our core services and projects from the ground up, focused on mental fitness and self-improvement.
• Lead the Frontline: Organise and oversee our direct work with men, ensuring everything we do is high-quality, impactful, and zero-fluff.
• Spark the Conversation: Create and drive campaigns that challenge the narrative around men’s growth and get people talking across England and Wales.
• Innovate & Improve: Constantly evolve our services based on real-world feedback to ensure we’re always delivering exactly what men need.

The Vibe:
We’re informal, direct, and positive. You’ll have the freedom to be creative, the space to lead, and the chance to build a legacy with a brand-new organisation that actually "gets it".

Sound like you?
If you’re a natural leader with a passion for men’s personal growth and the experience to build something from scratch, we want you on the team.

Lead the MINDSET Mission

About Roots Academy 

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2,000 students across the UK, Ireland, Canada & Australia.

Role Summary:

The Fundraising Lead for Roots Academy Canada will be responsible for developing and executing fundraising strategies to support the expansion of Roots Academy’s programs.

This role is critical in ensuring that Roots Academy has the financial resources needed to deliver high-quality Islamic education to communities around the world.

The ideal candidate will be passionate about the mission of Roots Academy, skilled in engaging donors and securing funding through various channels, and able to build lasting relationships with key stakeholders.

Key Responsibilities:

Community Engagement:

• Develop and implement a dynamic fundraising plan that includes a variety of strategies tailored to Roots Academy’s target audiences, including university MSAs, mosques, and Islamic organisations.

• Identify and build partnerships with key community organisations, MSAs, and Islamic centres to create collaborative fundraising opportunities.

• Stay adaptable to emerging opportunities for funding, leveraging both traditional and innovative approaches to engage and attract potential donors.

Relationship Building:

• Actively engage with MSAs, Islamic centres, and community organisations to establish Roots Academy as a cause worth supporting and to cultivate long-term donor relationships.

• Collaborate with MSAs and community partners to organise local fundraising events, campaigns, and other initiatives that resonate with the community.

• Serve as a liaison between Roots Academy and these partner organisations to foster a spirit of collaboration and mutual support.

• Work closely with MSAs and community organisations to retain donors by creating meaningful engagement opportunities and maintaining a sense of involvement with Roots Academy’s mission.

Campaign Management:

• Lead and coordinate diverse fundraising campaigns, including online initiatives, MSA-driven campaigns, and in-person events like benefit dinners and community gatherings.

• Work with Roots Academy’s marketing team to create campaign materials and digital content, ensuring that each initiative is tailored to engage and inspire potential donors.

• Coordinate and oversee logistics for events, ensuring a smooth and impactful experience for all participants and maximising fundraising outcomes.

Tracking and Reporting:

• Maintain accurate records of fundraising activities, donor interactions, and campaign outcomes to ensure transparency and accountability.

• Provide regular reports to the leadership team on fundraising efforts, adapting strategies as needed based on campaign performance and community feedback.

• Use data to evaluate the effectiveness of different fundraising approaches, enabling continuous improvement in future efforts.

Skills and Qualifications:

• Fundraising Experience: Proven experience in developing and executing successful fundraising strategies, particularly for nonprofit organisations, educational initiatives, or Islamic institutions.

• Community-Oriented: A deep understanding of the Muslim community in Canada, especially in relation to university students and local mosques.

• Relationship Building: Proven experience in building and maintaining meaningful relationships with a wide variety of stakeholders.

• Project Management: Strong organisational skills with the ability to support program delivery efficiently.

• Communication: Excellent communication skills, with the ability to engage diverse audiences, from students to community leaders.

• Commitment to Ihsaan: This role requires someone who strives to deliver their responsibilities with ihsaan.

• Dedication to Service: A heart for khidma (service), and a desire to make a positive impact on the lives of young Muslims through education.

What We Offer:

• Be part of a team of 100+ dedicated volunteers from across the globe.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Receive in-house tarbiyah sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.

What is a caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Join Us as Treasurer – Help Build Financial Sustainability for Life-Saving LGBTQI+ Support

Naz and Matt Foundation is looking for an experienced Treasurer to join our Board of Trustees and help secure the future of our life-saving work supporting LGBTQI+ individuals from religious and culturally conservative backgrounds.

Since 2014, we've provided vital support to thousands of LGBTQI+ individuals facing family rejection, honour-based abuse, and threats because of their sexuality or gender identity. As we continue to receive unprecedented demand for our services, we need a skilled financial leader to help us build long-term sustainability and navigate our next chapter with confidence.

This is a unique opportunity to use your financial expertise to protect and strengthen a small charity doing essential frontline work – work that literally saves lives.

Role Summary

Job title: Treasurer (Trustee)
Type: Volunteer / Trustee
Location: Remote, with one in-person AGM in London per year
Commitment:

• Four online Board meetings annually (2 hours each)

• One in-person Annual General Meeting in London (one day)

• Ad hoc support and oversight of finances between meetings as needed

• DBS Check Required: Yes

• Reports to: Chair of Trustees (board role)

Who We Support
Our services support LGBTQI+ individuals - often experiencing rejection, abuse, or pressure to conform - from families where religion or culture plays a significant role. We also support parents who are struggling to accept their LGBTQI+ children.

As Treasurer, you’ll be helping to safeguard the future of this vital work by ensuring we remain financially sound, compliant and well-equipped to grow.

Key Responsibilities

Strategic Financial Leadership

• Lead the Board in its financial responsibilities, ensuring good financial governance and control

• Act as the main point of contact on financial matters between the Board, the CEO, and our external accountants

• Help set, review and monitor the annual budget

Oversight and Governance

• Work with the CEO and external accountants to oversee the preparation of management accounts, annual financial statements, and reporting to the Charity Commission

• Support the preparation of accounts for our annual independent examination

• Present financial updates at quarterly Board meetings in an accessible, transparent way

Risk and Compliance

• Ensure financial risks are appropriately identified and managed

• Monitor cash flow and reserves policy

• Ensure compliance with SORP (Statement of Recommended Practice) and Charity Commission requirements where applicable

Person Specification

• Demonstrable experience of managing finances or acting as Treasurer for a small charity or nonprofit

• Strong understanding of charity accounting and financial reporting requirements in the UK

• Familiarity with working alongside external accountants or independent examiners

• Ability to communicate complex financial information to non-financial audiences

• We are lived experience charity, and welcome applicants who have experience of:

  • Being LGBTQI+ or a parent of an LGBTQI+ child

  • Mental health or suicide prevention work

  • Growing up in a religious or culturally conservative environment

• Passionate about supporting communities affected by family-based LGBTQI+ rejection

• Based in the UK and legally able to volunteer

• Willing to undergo a DBS check

What You’ll Gain

• Use your financial expertise to support a mission that saves lives

• Join a welcoming, purpose-led Board of Trustees

• Play a critical role in the growth and long-term sustainability of a small, high-impact charity

• Help shape national conversations around LGBTQI+ rights, faith and acceptance

About Naz and Matt Foundation
Naz and Matt Foundation was founded in 2014 after the tragic loss of Naz (Dr Nazim Mahmood), who took his own life two days after his religious family confronted him about his sexuality. Since then, we’ve supported thousands of individuals and families, delivered hundreds of public talks, spoken in Parliament, worked with central government, and with police, schools, and media, and campaigned tirelessly for acceptance, love and understanding.

We exist to empower LGBTQI+ individuals, their friends and families to work through challenges of acceptance – particularly where religion is involved.

Everyone is welcome at our table – regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation or socioeconomic background.

Role Overview

GHRI is seeking a detail-oriented volunteer accountant to help manage and maintain transparent financial operations. If numbers are your love language and accountability is your personality, babe… this role is screaming your name.

�� Key Responsibilities

Maintain accurate financial records and reports

Track donations, grants, and project expenses

Assist in budget planning and financial forecasting

Ensure financial activities align with regulatory standards

Support preparation of reports for partners and donors

✅ Requirements

Degree or background in Accounting, Finance, or related field

Basic knowledge of financial reporting and bookkeeping

Attention to detail 

Integrity and transparency in handling funds

Interest in non-profit or humanitarian finance

�� Why Volunteer With GHRI?

Gain experience in non-profit financial management

Strengthen your CV with international NGO exposure

Work with purpose, not just spreadsheets

Be part of a mission that improves healthcare access

Helping in our shops is a great way to help CHAS and, as well as helping us raise money to fund our vital services, you'll be part of a really great team of volunteers. You'll be meeting new people, using your skills or learning something new, and making sure our customers get a great welcome and all the assistance they need.

It's always great to see our volunteers chatting to customers and telling them about CHAS - and there's so much more to this role too: you could be sorting donations, getting stock ready for the shop floor, wielding a steamer or a duster, processing Gift Aid, operating the till (we will show you how), merchandising and displaying stock - you'll never have a dull moment.

It would be ideal if you could volunteer one shift each week, which is about four hours (but we're also happy to chat about more flexible times). No special skills are needed as we’ll show you what to do and we provide all the training you’ll need. But if you have any experience or particular interest please tell us, it may come in useful. It’s really easy to get your volunteering started.

Why we want you

As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. There's never a dull moment in our shops and in Kinross you'll be working in a busy team, both in the stock room - sorting and preparing stock - and on our shop floors, providing great customer service.

What you will be doing

• Welcoming and assisting customers and serving at them at the till
• Replenishing the stock on the shop floor
• Merchandising and displaying stock
• Accepting, sorting and preparing donations for sale
• Housekeeping on the shop floor and in the stock room

The skills you need

• A real aptitude for team working
• Good communication skills and attention to detail
• A good understanding of what makes excellent customer service
• The ability to represent CHAS enthusiastically and appropriately

What's in it for you

• Getting involved in your local community and making a difference to CHAS families
• Meeting new people
• Making the most of your existing skills or possibly learning some new ones too (maybe adding to your CV)
• Full training and on-going and support. Plus a range of accredited online courses if you're interested in personal development.

Would you like to support people who have served in the Armed Forces?  You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English.  If so, this could be the role for you.

Our Branch provides lifelong support to anyone who has ever served, in the British Army, Royal Navy and Royal Air Force and their dependants. We also give support to those who has been in the Merchant Navy, Seafarers, Fishermen and their dependants, and British Airways staff past and present. Our main role is seeking welfare benevolent grants on behalf of clients who reside in the 26 counties in the Republic of Ireland. They can arrange anything from household goods, funeral costs, mobility aids or other general needs. Legal fees are not considered. We would advise clients to seek state and local benefits by signposting them to the relevant agencies.

What is a caseworker?

Caseworkers visit clients to work out what type of help they need, this might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.  Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.  Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.  We need you to join your local SSAFA team to help us achieve this.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. Our volunteers are based at home with a yearly AGM invite.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background and their dependents

• Use your skills, knowledge and life experience to benefit others

• Support from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

• On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role.

• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.

• Local induction including assigning a person from the team who will be your main point of contact. •

• Range of support from central and regional volunteer operations team.

• Reimbursement of out-of-pocket expenses

What skills or experience do you need?

• Good listening and communication skills including written and spoken English

• Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Willingness and ability to learn basic digital skills.  Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role  

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• If required, willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability 

• Access to public transport or a car to travel to appointments with clients

• Friendly and approachable with some experience of coordinating people and admin

•       Practice confidentiality and data protection in line with SSAFA policies. 

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18  

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required?  Yes, Garda Vetting, this is provided by SSAFA at no cost to the potential volunteer.

Al Naasih is a 1‑to‑1 mentoring programme established by Hidayah in March 2020. It seeks to support queer Muslims struggling to reconcile their faith and identity. Mentors are trained in relevant skills (emotional intelligence, active listening, managing relationships, etc.) and paired with mentees to help them achieve personal goals. Within this role you will:

· Provide empathetic, non-judgemental support for mentees working through challenges related to faith, identity and wellbeing

· Help mentees set and achieve personal goals

· Act as a positive role model and safe space

· Assist mentees in exploring reconciling their faith with their LGBTQ+ identity, supporting spiritual, emotional, and practical wellbeing

Please this role is UK based and online/virtual.

What are the key responsibilities of this role?

This role will have the following duties, but are not limited to:

· Build a trusting and respectful relationship with mentee

· Be in regular contact: at least once per month, according to what works best)

· Help mentees identify goals, hurdles, and strategies to work towards those goals

· Listen actively and empathetically; offer guidance rather than prescribing solutions

· Maintain confidentiality, boundaries, and ethical conduct

· Attend required training sessions (1‑on‑1) to develop mentoring skills (emotional intelligence, active listening, relationship management, etc.)

· Reflect on own practice; be open to feedback and possibly supervision / check‑ins

What do we expect from an Al Naasih Mentor?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

Essential:

· Must be a queer Muslim

· Strong empathy, patience, and trustworthiness

· Comfortable discussing issues around faith and sexuality / identity

· Good communication skills; active listening; emotional intelligence

· Ability to set and maintain healthy boundaries

· Reliability and consistency (making time for regular sessions)

· Ability to maintain confidentiality regarding mentee’s personal information

·Ability to recognise limits of the mentoring role (e.g. not a therapist / counsellor) and refer on where needed

· Able to respect the mentee’s autonomy and pace

Desirable:

· Prior experience of mentoring, coaching, or peer‑support work

· Some understanding of LGBTQ+ issues within Muslim communities

This role will report to the Al Naasih Programme Coordinator or designated lead.

 

How much commitment is required?

This is a voluntary role with flexible hours subject to the agreement between you and your mentee. However, the following are vital to the success of this role:

· Minimum once per month meetings (virtual) with mentee

· Time needed to prepare, reflect, and possibly attend training or support / supervision meetings

· Duration per mentee: to be mutually agreed, depending on goals and needs

· Up to three mentees once comfortable with the role