Volunteer Reception Support Volunteer Roles
Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our new brislington furniture store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or online enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed
· Refreshments available
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
The client requests no contact from agencies or media sales.
Administrative Support Volunteer
As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the London Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities.
Suggested Involvement: A suggested minimum commitment of one day per week for six months
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 10:00-17:00
Location: This role is based at 26-28 Ramsgate Street, London, E8 1LD
Supervised by: Hub Administrator
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them.
Main tasks
- General administrative tasks (photocopying, scanning, and minute taking)
- Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis
- Supporting the delivery of Lived Experience Insight activities, by assisting setting up meetings & listening events, send reminder invites and forwarding other event information.
- Conducting client feedback calls
- Updating local resource documents, such as local authority information sheets
- Inputting information on to our case management system
- Supporting the team with resources for delivery of training
Skills and experience required
- Previous administrative experience or an interest in gaining administrative skills
- An interest in social welfare e.g. housing, welfare benefits, debt.
- Ability to manage your own time and task load
- Confident and professional telephone manner
- Good communication skills (this may be through experience of working with the public).
- Confident IT skills including Microsoft Office programmes.
- The ability to work as part of a team and value others
- Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection
Induction, learning and development
To enable you to take part in this opportunity, Shelter will:
- Provide you with a Volunteer Handbook and all Policies & Procedures
- Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
- Provide access to other appropriate Shelter training
- Provide a local induction relevant to your role
- Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy
Benefits of volunteering with Shelter
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience
- Be part of a great team
- Build your confidence and develop transferrable skills
- Enhances your CV
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.
The client requests no contact from agencies or media sales.
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.
We offer short term home visits, counselling sessions, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.
Purpose
The effective provision of a welcoming client administration service for WFRC.
Main Duties & Responsibilities
1. Reception
To welcome clients and other visitors in person or on the telephone.
To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.
2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.
3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.
4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.
5. To take the post to the central post office at the end of each day.
We welcome applicants on Placement, Work experience and charity worker visa sponsorship.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.
This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.
The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
Accountabilities
Service Delivery – Client support tasks
· Support administrative staff and front line workers with data entry onto database system.
· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.
· To assist with filing and maintaining of administration records in an orderly user-friendly system.
· Support front line staff with administrative paperwork required for group sessions or group meetings.
· To assist with minute taking.
· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.
Additional tasks
· Engage in support and supervision provided.
· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.
This may vary depending on your specific team and time commitment.
Expenses
- Travel expenses (within 20 miles of the service)
- Up to £6.50 lunch expenses.
- Any additional expenses will need to be pre-agreed with placement supervisor.
Qualities
Below is a list of the qualities that we are looking for from volunteers:
· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.
· Must be over 18 years of age.
· Ability to use computers and IT equipment.
· To have good verbal and written communication skills.
· To have a clear understanding and maintain a high degree of confidentiality.
· To have a clear understanding of how to set and maintain boundaries.
· To have the ability to reflect and receive feedback.
· To be reliable, flexible and committed.
· To treat individuals with respect and dignity.
· To have the ability to follow instructions.
· To be committed to own learning and development.
Checks required for this role
· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
· Enhanced DBS Check
· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.
The client requests no contact from agencies or media sales.
We're a small team passionate about working with politicians and decision-makers from all sides of politics. Our goal is to spread the word about Scouts and support policies that help our movement, including our young members and volunteers.
We believe it's crucial to involve young people in what we do. That's why we empower them to speak up about the things that matter to them, ensuring our work truly reflects what our members need and want. Right now, we have a team of 10 youth advocates who joined us last year, and we're excited to add 5 more roles.
We're also recruiting a volunteer team to make our team more diverse and bring in fresh ideas. This mix of voices and experiences makes our work even better, reaching more people and making a bigger impact. And as our team grows, we're dedicated to giving everyone the support, guidance, and chances to learn and grow.
As part of this team, you'll get to talk directly to senior leaders in government and run campaigns that change things for the better. You'll go to events like Party Conferences and meet other people who care about Scouts. Plus, you'll learn loads of skills like public speaking, campaign development, and working with others to make big things happen.
The client requests no contact from agencies or media sales.
Join our passionate and committed board and help us continue providing high quality, innovative services to blind, visually impaired and those with profound disabilities across the West Midlands.
What will you be doing?
As the specialist fundraising trustee, you will play a pivotal role on the board of trustees in advancing the mission and objectives of our organisation. Your expertise in developing, implementing, and overseeing fundraising strategies and your commitment to improving the lives of adults with care and support needs will be crucial in securing the necessary financial resources.
Main Duties:
Fundraising Strategy: Provide expertise, advice and guidance in the development and implementation of our fundraising strategy.
Donor Engagement: Collaborate with the board and senior leadership team to develop and monitor the implementation of a comprehensive donor engagement plan that identifies and cultivates relationships with potential donors, sponsors, and partners who share our mission.
Grant Writing and Management: Provide expertise, advice, knowledge, and guidance regarding grant applications, work closely with the executive team to align grant proposals with organisational goals.
Fundraising Events: Contribute to the planning and execution of a community fundraising events program including mobilising volunteers and resources to ensure the success of these initiatives.
Major Gift Solicitation: Collaborate with the board and senior leadership to lead efforts to secure major gifts from high-net-worth individuals and corporate partners, leveraging your network and expertise in donor cultivation.
Online Fundraising: Provide oversight and guidance of our online fundraising campaigns, including crowdfunding, peer-to-peer fundraising and digital marketing initiatives. Monitor campaign performance and adapt strategies as needed.
Budget Oversight: Collaborate with the finance committee to develop and manage the fundraising budget, ensuring efficient allocation of resources and adherence to financial goals.
Compliance and Reporting: Ensure that Focus’s fundraising activities comply with legal requirements.
Advocacy and Public Relations: Act as an ambassador for Focus Birmingham advocating for the rights and needs of adults with disabilities. Assist in developing public relations strategies to raise awareness and support for the cause.
What are we looking for?
Strategic experience: Proven track record in fundraising at a senior level, with a deep understanding of various fundraising methods, including grants, major gifts, events, and online campaigns.
Passion for the Cause: A strong commitment to improving the lives of people with care and support needs and a deep empathy for the challenges they face.
Strong Networks in Birmingham: A skilled networker with strong networks in Birmingham and wider West Midlands area.
Communication Skills: Strong written and verbal communication skills to strategically assist with grant writing, donor communications, and public speaking engagements.
Financial Acumen: Familiarity with budgeting and financial management related to fundraising activities.
Legal and Ethical Awareness: Knowledge of fundraising regulations and ethical considerations in the non-profit sector.
Team Player: Willingness to work collaboratively with other trustees and staff to achieve common goals.
Time Commitment: Availability to prepare for and attend board meetings (4 per year), committee meetings (4 per year), and fundraising events and other meetings as required.
We are particularly keen to achieve a more diverse Board of Trustees and we welcome applications from all sections of the community.
What difference will you make?
- The opportunity to make a meaningful impact on the lives of people with care and support needs.
- Networking opportunities with like-minded individuals and organisations.
- Professional development and experience in non-profit governance and fundraising.
- The satisfaction of contributing to a passionate organisation dedicated to making lives better.
If you are a dedicated fundraising professional with a passion for making lives better, we invite you to apply for this vital trustee role. Your expertise will be instrumental in securing the resources needed to enhance the quality of life and opportunities for people with care and support needs in our community.
The Reach TrusteeWorks team are supporting Focus Birmingham with their Board recruitment. To apply please submit a CV and a supporting statement.
Interested volunteers should provide a CV, together with a supporting statement explaining why you would like to become a Trustee of Focus. Please include how your skills and experience match the person specification and any other relevant details in support of your application.
For an informal chat about the role please contact the TrusteeWorks team who will be able to arrange this.
The client requests no contact from agencies or media sales.