Jobs

The Operations Manager plays a key leadership role in ensuring the effective day-to-day running of the charity. Working closely with the Business Development Manager and Board of Trustees, the postholder will oversee operations, finance, governance, and organisational systems to ensure the charity delivers high-quality services in line with its mission and strategic objectives.

The role will strengthen organisational sustainability through robust financial management, effective systems and processes, strong team leadership, and support for income generation activities.

The Operations Manager in conjunction with the Business Development Manager together form the CVS’s senior management team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.

Most charity marketing jobs sound exactly the same. 

“Exciting opportunity.” 
“Fast-paced environment.” 
“Dynamic team.” 

We imagine that you’ve seen it all before. Probably read it on a job post on here. 

So, here’s the reality instead. We are a small charity doing genuinely life-changing work for people impacted by rare, life changing neurological conditions. 

We support people through some of the hardest moments of their lives. We help people feel less alone. We raise awareness of conditions hardly anyone has heard of until they suddenly turn someone’s world upside down. 

And we need someone brilliant to help us shout louder. 

Not corporate louder. Human louder. 

We are looking for a Marketing Executive who can create engaging content, spot a good story a mile off, build communities, grow awareness, and help us reach more people who need us. 

You’ll be creating social posts, campaigns, newsletters, website content, awareness activity, fundraising communications, and probably the occasional “can you quickly make this look nice?” job too. Because that’s charity life. 

This is not a role where you disappear into layers of management and endless sign-off processes. You’ll have space to bring ideas to life, to try new things, to be creative, and to actually see the impact of your work, every day. 

This role would suit someone with some marketing or communications experience who wants to keep learning, build confidence, and grow in a bold, developing, supportive, and purpose-driven organisation. 

We want someone who: 

• Gets digital and social media 

• Knows how to write like a human being 

• Understands that awareness matters 

• Is creative, organised, and proactive 

• Isn’t afraid to try something different 

• Wants their work to actually mean something 

• Can crack on with stuff without someone directing everything you do 

You do not need to tick every single box. If you’re good at what you do, care about people and making a difference, and want to work somewhere with purpose and personality, we’d really love to hear from you. 

The important bits 

Salary: £28,500 
Hours: 37 hours per week 
Location: Hybrid – mainly home-based, with at least one day per month in our office in Sleaford, Lincolnshire, plus occasional travel 
Contract: Permanent 

What you’ll get 

• Flexible hybrid working 

• 25 days annual leave plus bank holidays 

• Pension contribution 

• A genuinely supportive team 

• Freedom to bring ideas to life 

• Opportunities to learn and grow 

• Work that actually matters 

• A charity that trusts people to do their jobs without micromanaging every breath they take 

Most importantly, you’ll help people impacted by Inflammatory Neuropathies feel informed, supported, connected, and heard. 

And honestly? That’s pretty cool. 

To apply, please submit your CV and a covering letter telling us why you’d be a great fit by 30th June 2026.

Harris Hill has an exciting opportunity for an experienced Trust and Foundations Manager, to join a national health/ medical charity in London, for 6 months.

You will be required to work 2 days in the central London office, with the rest from home. This role can be full time, or 4 days per week pro rota if you wanted less hours, and the pro rota salary is £42840pa.

The main responsibilities of the Trust and Foundations Manager is to research suitable donors for health care programmes in Africa and Asia, preparing funding applications and manage a small pool of existing donors.

This will include preparation of donor reports and other stewardship activity. The role is focused mainly on donors with gift capability at the 40K+ level for which there is an existing pipeline. The postholder will work closely and be supported by the Trust and Foundations team, wider Relationship and Partnerships team and the Programme Funding team.

The role is required to be filled as soon as possible” 

If you would like to learn more about the organisations, its work, and the role, please apply for further information.

Anna Freud
Senior Finance Business Partner
Salary: £60,000
Contract: Permanent, full-time
Hybrid working: 1 day per week in the office
Location: Central London (office near Kings Cross and Angel)

Anna Freud is a world-leading mental health charity for children, young people and their families. For over 70 years, we have been transforming understanding, practice and outcomes in mental health to help create a more compassionate society and close the gap between mental illness and mental wellness. 
We are at a pivotal moment in strengthening our financial insight, modelling capability and business partnering approach. As we continue to grow our impact, we are looking for a talented and driven finance professional to play a key role in shaping financial decision-making across the organisation.
This is an exceptional opportunity for a qualified accountant to step into a highly visible and strategic role, partnering with senior stakeholders to deliver insight that supports both operational performance and long-term sustainability.

About the Role
Reporting to the Head of Finance, the Senior Finance Business Partner will play a central role in delivering high-quality financial planning, modelling and analysis across the charity.
You will lead on budgeting, forecasting and management reporting, while developing sophisticated financial models including scenario planning, cost recovery approaches and long-term income and expenditure projections to support strategic decision-making. 
Working closely with senior leaders and budget holders, you will provide clear, insightful analysis and act as a trusted advisor, helping teams to understand their financial performance and make informed, evidence-based decisions.
This role combines technical expertise, commercial insight and strong stakeholder engagement, with a clear focus on continuous improvement and organisational impact.

Key Responsibilities
Financial Planning & Analysis

• Lead the development of robust financial models, including multi-year forecasting and scenario planning
• Provide insight into financial performance through detailed analysis of income, expenditure, margins and cost ratios

Budgeting & Forecasting

• Own and continuously improve the annual budgeting and reforecasting processes
• Ensure budget holders are supported, accountable and aligned to organisational strategy

Business Partnering

• Build strong, collaborative relationships across departments, acting as a trusted advisor and “critical friend”
• Support non-finance stakeholders to understand and use financial data effectively

Continuous Improvement & Systems

• Enhance financial processes, systems and reporting tools to improve efficiency and insight
• Support the development of dashboards and data visualisation to improve decision-making
• Contribute to ongoing improvements in financial governance and controls

About You
We are looking for a qualified accountant (ACA, ACCA or CIMA) who has an understanding of charity finance, with strong financial analysis and business partnering experience.
You will bring:

• Proven expertise in budgeting, forecasting and management reporting
• Strong financial modelling and analytical skills, with advanced Excel capability
• The ability to translate complex financial data into clear, actionable insight
• Confidence working with and influencing senior stakeholders
• A proactive, solutions-focused mindset with a passion for continuous improvement
• Excellent communication skills, with the ability to engage non-financial audiences effectivel

Got business development skills?  Honed in, or applicable to, the charity sector?  Take a look at our new Business Development Manager post!

This new role will lead the development and delivery of sustainable business services for WLCVS and its member organisations, supporting organisational resilience, income diversification, and collaborative partnerships. The post-holder will play a key role in formalising new partnerships, securing new funding and contract opportunities, and promoting innovation across the sector.

The Business Development Manager in conjunction with the Operations Manager together form the CVS’s Senior Management Team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))

Salary: 45k per annum

Role Status: Full-time, 37 hours per week

Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early

We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.

Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.

This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.

What you’ll be doing

• Leading engagement and retention initiatives and campaigns
• Improving the member journey and experience
• Supporting a strong regional and volunteer network
• Using CRM and data insight to improve performance
• Using data and CRM insight to drive decisions and improve performance
• Contributing to our digital and CRM transformation work
• Managing and supporting a small, collaborative team

About you

• Experience in membership, engagement or relationship management
• Strong CRM and data capability
• Experience leading and supporting teams and working with stakeholders
• Collaborative, organised and focused on delivery

Other requirements

• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours

• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work

• Commitment to the aims, values and charitable objectives of CIHT

A great opportunity to make a visible difference to member experience and engagement over the next 12 months.

At Cast from Clay, we work with organisations that make our societies better for all of us. Are you the person to lead on all things digital for clients campaigning to improve school food, to better conserve the ocean, or to protect children in war?

The job

We're looking for a digital leader. To us, that means you’ll be able to advise clients on how to align their digital presence with their organisational goals. You’ll know what good looks like, and you’ll have the interpersonal skills to explain and convince others of your views.

Ever-curious, you’re the kind of person that is always looking for opportunities to make digital deliver for clients. You'll have an instinctive sense of what will (and won't) work on various platforms (websites, data platforms, Substacks, etc.), how they should complement each other and what it means to build an engaged online audience. 

You'll have that instinct because you've done it before: you know how to set digital/design KPIs and manage a team to meet those targets; you’ve run enough website build processes to do it in your sleep, and you know how to identify things a client should do, and explain to them why they should invest in doing them.

You’ll have a number of responsibilities from day one. You’ll take over advising our largest digital clients and be responsible for supporting them in their mission. 

You’ll be the new business lead for any strategy projects that require digital infrastructure – that means identifying what needs to change, writing those ideas into proposals, and pitching them. And you will own the digital roadmap for client content-led platforms, ensuring that the content isn’t just ‘published’ but drives audience growth.

You’ll be managing a team of developers to ensure the final product delivers on the strategic vision. While you may have a technical background, it’s worth being clear that this is not a technical role and we are not looking for exclusively technical candidates.

The challenge

Our clients work in the front line of campaigning to make the world a better place. Their websites are often the first thing funders and policymakers will check to see how legitimate or credible an organisation is. Nothing kills credibility faster than a website that loads slowly, categorises content in a way that no-one outside the organisation understands, or a site where the design is just… bad.

The challenge is that too many policy websites prioritise internal audiences over external. Rather than thinking “what does policymaker X need to see?”, the question is “what do senior management want to see on the website?” This leads to websites that are an output in themselves, rather than websites that lead to outcomes.

Your job is to ensure that all our digital workstreams avoid that trap; that they prioritise outcomes (hard to do), over simple outputs (anyone can do).

What we are looking for: 

• Someone who prizes outcomes over outputs, and knows how to adapt their approach to achieve best results. 

• Clear leadership of a digital function–in a consultancy, a nonprofit, or another relevant organisation.

• A consultative approach: you’re able to identify problems, solutions and opportunities, and convince others of your point of view.

• Commercial and revenue management experience.

• Experience managing a team, and an understanding of how to get the best out of different types of people in that team.

• An understanding of the policy landscape and know how to use digital platforms to move the needle with policymakers, media, and other stakeholders.

If you feel like you don’t meet 100% of the criteria, please don’t let that stop you. If you love the sound of this role and have a strong foundation in building and growing content-led platforms across multiple digital touchpoints, we would love to hear from you.

Why us?

We’re proud to be named one of the Sunday Times Best Places to Work 2026, and we work hard to keep it that way.

The kinds of people that thrive at Cast from Clay are intellectually curious, are open to challenge, and care about the details. Most importantly, they prize clarity of thought. In today’s world we are overwhelmed with information and content. Knowing what you think and being able to explain why is, to our minds, one of the most important skills of today.

It’s worth saying that we don’t care what your political views are, as long as you have some. The team has a mix of views, and we view ideological diversity as crucial to our ability to be an effective consultancy.

What we offer

We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets.

• Office: we work from our offices in Vauxhall on Tuesdays and Thursdays. You’re welcome to use the office more frequently than that if you wish.

• Home office allowance: we’ll make a £150 contribution towards kitting out your home workspace.

• Flexible working: tell us how you work best and we’ll do what we can to make it happen – including if you want to spend time working from abroad.

• Regular team socials: we like spending time together so every few weeks we come up with ideas for things to do together. That’s included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm.

• Training: you’ll get up to £200 annual training budget to spend on your professional development. 

• Pension: we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions.

• Holidays: we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas.

• Bonuses: we offer a 5% new business bonus, and a company wide bonus if annual profit targets are hit.

Interested?

If this sounds like you, please apply here with: 

1. One example of how you have used digital to deliver a real-world outcome (we aren’t interested in engagement stats/number of hits)

2. Your CV (no more than 2 pages).

We expect to receive a lot of applications for this role. To help yours stand out, please give us a couple of sentences in your email as to why you want to work at Cast from Clay. 

It’s also worth saying that we want to hear your genuine voice, so please don’t use AI to write this. Not least because there will be lots of people who will use AI, and it’s always amusing for us when a bunch of very different people all write the same thing…!

Things to note

• You need to have permission to work in the U.K. already - we cannot sponsor visas for this role.

• We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

About the Role

Off The Fence is seeking a strategic, relationship-driven fundraiser to drive income growth across the most sustainable revenue streams in the UK charity sector. As Legacies, Philanthropy & Partnerships Lead, you will play a pivotal role in securing major gifts, building a strong legacy pipeline, and developing high-value partnerships that will underpin our ambitious, faith-driven10-year vision to break the cycle of social and spiritual poverty in Brighton & Hove and beyond.

This is a unique opportunity for a mission-motivated fundraiser to combine strategic thinking with hands-on delivery, working closely with the CEO to cultivate high-net-worth donors, engage churches, and inspire long-term support through meaningful relationships and compelling storytelling.

Key Responsibilities

• Lead legacy fundraising strategy, growing a pipeline of pledged gifts and developing initiatives such as legacy campaigns and supporter recognition programmes.
• Cultivate high-net-worth individuals and donor-advised fund supporters, securing significant multi-year contributions.
• Build and strengthen church partnerships, delivering presentations and developing co-mission opportunities aligned with our faith-based values.
• Develop and steward individual donors, improving retention and creating clear pathways for increased giving.
• Deliver fundraising events and campaigns, including major events, community initiatives, and seasonal appeals.
• Develop corporate and community partnerships, generating both financial and in-kind support.
• Monitor and report on income performance, ensuring compliance and maintaining accurate CRM records.

About You

You’ll be a confident and relational fundraiser with a proven ability to grow income and build meaningful partnerships. You will bring:

• Experience in fundraising (ideally across legacies, major gifts, or HNW donors)
• Excellent communication and relationship-building skills
• A strategic mindset with strong delivery capability
• A passion for social impact and transforming lives

Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Why Join Us?

At Off The Fence, you’ll be part of a compassionate and ambitious organisation working at the frontline of social and spiritual poverty, homelessness, and social exclusion in Brighton and Hove. You’ll help shape long-term impact through innovative programmes and a bold vision for the future.

We offer:

• £30,000 salary + 7% pension contribution
• 34 days annual leave (incl. bank holidays)
• Training and development opportunities
• Mission leave for volunteering and spiritual growth
• 24/7 wellbeing support (BUPA EAP)
• The chance to make a tangible difference to over 1,000 lives each year

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£15,392.00 per annum, working 20 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Building supportive, trusting relationships with customers and creating a positive atmosphere

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We are looking for an enthusiastic and motivated individual to join our team as our Strategic Communications Manager on a maternity cover contract.

Working with the Head of Communications and Marketing, you will lead on building our profile and reputation as the UK charity for everyday walking, joining us at an exciting time as we launch our new strategy taking us to our centenary in 2029.

Being organized, collaborative and resourceful, you will have a good understanding of communications and PR channels, including running a day-to-day press office.

Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 21/06/2026 (midnight)

Interviews: 29/06/2026 

This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

Individual Giving Manager Salary: £42,684 plus £3,090 Inner London Weighting
Location: London (hybrid, two days per week in the office)
Contract: Full time, permanent

We are looking for an experienced Individual Giving Manager to lead supporter acquisition and retention activity, driving income growth and long-term supporter value.
This is a hands-on role where you will lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face. You will shape and evolve the individual giving programme through testing, insight and innovation, ensuring supporters feel inspired and connected to the cause.
Key responsibilities include:

• Leading acquisition and retention strategies, plans and budgets
• Delivering multi-channel fundraising campaigns end to end
• Driving income growth and maximising supporter lifetime value
• Developing engaging fundraising propositions and creative content
• Managing income and expenditure budgets, forecasting and reporting
• Managing agencies and external suppliers
• Working collaboratively across fundraising, marketing and the wider organisation
• Ensuring compliance with fundraising and data protection regulations

About you:

• Significant experience in individual giving or direct marketing
• Strong multi-channel campaign delivery experience
• Confident managing budgets and analysing performance
• Data-driven, creative and comfortable testing new ideas
• Experience managing agencies and working with stakeholders
• Experience leading or mentoring others
• Prize-led fundraising experience is desirable but not essential

We are committed to inclusion and diversity and to enabling disabled people with complex communication needs to be fully included in society.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to enjoy the benefits the simple act of walking brings.

Join us and together we will create a walking nation.

We are looking for an enthusiastic and motivated individual to join our team as Project Coordinator to help deliver our Schools and Workplaces programmes in partnership with West Yorkshire Combined Authority.

You will be responsible for ensuring the projects achieve their behaviour change aims, as agreed by the funder. For the schools programme, this includes but is not limited to recruiting new primary and secondary schools onto the project, delivering presentations to schools, keeping active schools engaged, organising the distribution of resources, and supporting project audiences in the implementation of walking interventions. For the workplaces programme, this includes but is not limited to recruiting new workplaces, supporting workplaces through our walking/wheeling initiatives, designing bespoke walking maps for workplaces, and delivering Walk Champion Training. Both workstreams will also involve monitoring, evaluation and report writing.

You will be required on site and will therefore live within a reasonable travel distance (by public transport) of West Yorkshire.

Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 28/06/2026 midnight

Interviews: 13/07/2026

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.