Administration support jobs
The role of Head of Legal reports to the Director of Legal & Governance and you will assist them in ensuring the legal function of the organisation runs efficiently, smoothly and that we proactively identify and address legal risk and development needs.
You will be responsible for overseeing and managing the day to day legal affairs of the organisation.
Key Responsibilities include:
- Identify legal risk and propose mitigations and solutions.
- Proactively identifying issues and resolving problems efficiently.
- Providing guidance and advice to colleagues
- Developing and managing the suite of legal templates in use across the organisation, proactively identifying areas for improvement and / or development and working collaboratively to develop new templates as needed
- Ensuring internal legal requirements are well designed and understood and are aligned to delivery of strategy
- Ensure that internal legal processes run smoothly
- Make sound, timely decisions that support sustainable, long-term strategic outcomes.
This is a part time, fixed term role and can be based at any of our hubs located in Birmingham, Leeds or London.
For more information, please download the Job Recruitment Pack.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Fundraising and Marketing Assistant
We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role.
This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community.
Position: Fundraising and Marketing Assistant
Location: Leigh Park, Hampshire – Hybrid (50% office-based)
Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE)
Hours: Part time (22.5 hours per week)
Contract: Permanent
Closing Date: Monday 6th October 2025 at 11.59pm
The Role
This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy).
You will:
- Create and manage engaging content across website, social media, and email campaigns.
- Support donor and community fundraiser stewardship, ensuring excellent relationship management.
- Assist with small and medium-sized trust and grant applications.
- Analyse digital performance to inform and improve strategies.
- Maintain and enhance our website and CRM database.
If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you.
About You
We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission.
You will have:
- Experience in a communications or marketing role.
- Experience creating content across websites, social media, and email marketing.
- Skills in using platforms such as Canva, Mailchimp, and JustGiving.
- Strong writing, editing, and relationship-building skills.
- The ability to manage multiple projects and deadlines in a busy environment.
Desirable:
- Experience supporting fundraising initiatives and donor stewardship.
- Knowledge of CRM systems, preferably Donorfy.
- Experience creating multimedia content such as videos and graphics.
Benefits Include:
- Work laptop for hybrid working.
- Generous annual leave plus bank holidays.
- Flexible start and finish times (between 8am–6pm).
- Flexible hours for appointments and caring responsibilities.
- 3% employer pension contribution (if eligible).
- Paid sick leave.
About the organisation:
This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.
We are an equal opportunities employer and welcome applications from all sections of the community.
Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Youth Endowment Fund
Head of Change – Children’s Services
Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector
Salary: £67,900
Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate
Location: Central London, Hybrid*
Closing date:12pm on Wednesday 24th September 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.
The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.
Key Responsibilities
We build demand and interest in evidence across the Children’s Services sector
This will include:
- Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners
- We have great relationships with the people who can make change happen.
This will include:
- Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
- Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.
We deliver our children’s services system recommendations.
This will include:
- Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time.
- Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
- Tracking progress carefully, being thoughtful and creative about when and how to change the plan.
We work out the most effective ways to connect people with the evidence, then make those things happen.
This will include:
- Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026.
- Creating a plan to get people to follow our guidance, using what we know about how they think and behave.
- Creating practical tools and resources that help leaders put evidence into action
- Continuously testing and improving our approach to get better results.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.
About You
You are this sort of person:
- You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making.
- You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system.
- You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
- You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
- You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you.
- You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
- You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally.
- You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.
You must have this sort of experience.
- Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.
- Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.
- Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
Improving practice or systems
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words)
Developing strategy
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words)
Personal and professional experiences in violence prevention
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words)
Interview Process
This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025
The second stage interviews are currently scheduled for the week commencing 13 October 2025.
PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re recruiting for a Head of Retail Operations for our Northern Division. In this role, you’ll be at the heart of driving success within six regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.
This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.
As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.
This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.
We’re looking for someone who:
· Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
· Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
· Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
· Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
· Embodies our values and behaviours
Ready to make a difference?
Join Mind Retail. Join the fight for mental health.
Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the North West, Yorkshire & Humber, North East, East & West Midlands and North Wales.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
About our benefits
As Head of Operations, you’ll receive:
· A competitive salary of £59,753 per year
· A company car
· A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
· 25 days’ paid holiday per year, plus bank holidays
· Development workshops & courses, to help build your career
· Comprehensive, personalised induction programmes, tailored to your role when you join us
· A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
· Family friendly policies & enhanced pay
· A competitive pension scheme & life assurance, available to all our employees
· 25% staff discount in all Mind shops
· Access to exclusive discounts at over 160 retailers through our employee savings app
· Employee Assistance Programme
· Cycle to Work Scheme
· Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
Equality, diversity and inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please check on the Job Description button below.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a SENIOR IDVA
Salary: £30,500 - £31,500
Location: Brent Civic Centre and Hammersmith Head Office
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. This is a great development opportunity for an experienced IDVA looking to take the next step in their career. Along with regular case work, this role requires confident use of Modus in order to coordinate and ensure the quality of Duty, as well as the ability to work to policies and procedures and be able to prioritise effectively.
About You:
To be successful in this role, you will need to have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse sector and in working with women with children. As an experienced domestic violence advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis.
Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision. You will be adept at juggling front line work and management responsibilities, with an ability to prioritise, work collaboratively and demonstrate innovation in time management and service delivery methods.
How to Apply:
Please attach a copy of your CV and a cover letter with your application via our website.
Closing Date: 5th October 2025
Interviews to take place in early October
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Job Title: Youth Engagement Worker - Casual
Department: Youth and Employability
Reports to: Coordinators/ Senior Manager
Salary: £13.50 - £14.50 per hour (Depending on experience)
Closing Date: 23rd September
Interviews: 1st October 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff. The Trust is forecasting further significant expansion over the next two years following its appointment as a key partner in the redevelopment of Gunnersbury Park [as a sports hub], and its move to new, larger, purpose-built premises directly adjacent to the new Brentford FC 17,500 capacity stadium near Kew Bridge in 2021.
Inclusion Statement
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.
General Trust Accountabilities
- To ensure compliance with all relevant policies, including health and safety and safeguarding policies
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To ensure compliance with the Trust’s Code of Conduct.
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
- To keep confidential any information gained regarding the Trust and its personnel
- To maintain a flexible approach to work at all times
The Youth and Employability Department
Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.
We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.
Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks
Main Purpose of Job
The Youth Engagement Worker’s role is to create positive, safe, educational, and memorable experiences for young people on our programmes. Youth Engagement workers will lead, inspire and support young people to develop personal, social and educational skills through creative and developmental activities.
Youth Engagement Workers will lead a variety of youth programmes, sessions, assemblies, and community-based projects in both local schools and the wider community. These initiatives will focus on key themes such as life skills, personal and social development, teamwork and leadership, employability, youth voice, and social action. They will collaborate closely with local community groups, partner organisations, charities, and employers to create meaningful opportunities that support and empower young people, while contributing positively to the wider community.
Youth Engagement workers will need to be innovative and think outside the box. They will provide pastoral care, and deliver inclusive curriculum sessions, and skill development activities to groups and individuals. The role is suitable for a dynamic and confident person who has experience in leading, motivating, and supporting young people to successfully participate in positive programmes and activities.
Responsibilities
- Lead, inspire and motivate young people through positive, creative and developmental sessions and activities.
- Supervise and take responsibility for pastoral care and safety needs of the young people.
- Deliver centre-based, community, school, and outdoor/adventurous activities and sessions.
- Consider youth voice and involve young people in the planning and delivery of activities on offer, and ensure they are innovative and effective.
- Plan, design, adapt, and deliver assigned curriculum sessions which include reflective learning, facilitating workshops, and youth-led delivery. Ensure sessions are consistent with the project themes and youth work outcomes.
- Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed. Support young people to work successfully and impactfully with key partners including community groups, schools, venues, employers and other providers.
- Use detached and outreach methods to engage and recruit new young people on to programmes.
- Support young people with challenging behaviour and ensure our code of conduct is upheld.
- Ensure all activities and sessions are adapted to include and meet the needs of all young people. Implementing inclusion support plans where necessary.
- To understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.
- Support youth volunteers, young leaders and assistant youth workers to work positively with young people and follow Trust policies and procedures.
- Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses and petty cash, safeguarding reporting and risk assessments.
- Participate in training sessions related to safeguarding and emergency response.
- Maintain accurate records of incidents, concerns, and actions taken.
- Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.
- Work closely with the Manager, Coordinators, Youth Workers, Coaches and partners to support the young people on sessions. Ensure a united approach to delivering activities.
- Attend regular supervision sessions and compulsory training to enable all duties to be carried out effectively.
- Work with other BFCCST staff to develop youth voice, youth development programmes and employability activity across other BFCCST projects.
- Any other reasonable duties and responsibilities considered appropriate by the Senior Manager
- Work flexible hours including evenings and weekends when require.
The Selection Criteria
Essential
Qualifications and experience
1. At least one year’s experience of delivering positive activities with young people (either in a voluntary or paid capacity).
2. Youth Work level 2 or alternative equivalent experience
3. Experience of inspiring and motivating young people from a variety of cultural, economic and social backgrounds.
4. Experience of planning, leading and facilitating both large and small group sessions, and 1 to 1 activity.
5. A Safeguarding and First Aid qualification or willingness to complete training.
Skills, Knowledge, and ability
1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the locations we work in.
2. Ability to build relationships and work alongside stakeholders including schools, charities, employers, local council etc.
3. Able to be proactive and adaptable to manage challenging behaviour and support young people with inclusion needs.
4. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment
5. Ability to regularly travel within the allocated work areas (Predominantly Ealing and Hounslow).
6. A willingness to work flexible hours as this role will involve evenings and some weekend commitments.
Desirable:
- FA level 1 or equivalent sports qualification
- Experience of working in partnership with young people or diverse community organisations to amplify youth voice.
- Experience of working with stakeholders such as professionals, community groups, schools to create opportunities for young people.
- Good knowledge of the local area and demographics (Hounslow and neighbouring boroughs)
- Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting
- Ability to adapt curriculum sessions to support young people with additional support needs
- Experience of, or a strong understanding of, how to effectively engage young people from vulnerable (e.g. homeless, young carer, etc) or underrepresented groups (women and girls, ethnic minorities), including those facing barriers to education, employment, or training.
- Previous experience of working with young people residentially.
- A full driving license and access to own car.
Personal Qualities:
- Good Emotional intelligence - Able to build a positive rapport, empathise and relate well to young people and children from a wide range of backgrounds and engage them in activities which support their development.
- Strong interpersonal & communication skills – ability to communicate with young people, parents, partners and staff effectively.
- Leadership and Team work - Ability to take the lead as well as work collaboratively as part of a team.
- Resilience -. Maintains a positive and proactive attitude to set backs, or challenging behaviour. Able to reflect on experience to support growth.
- Adaptable – Ability to work in a fast paced and demanding environment, responsive to changing situations
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.
This role is a Regulated Activity role - please complete the Declaration of Offences Form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.
This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.
Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.
The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.
The client requests no contact from agencies or media sales.
Are you a strategic leader with a passion for fundraising, communications, and community impact? Vauxhall City Farm is looking for a visionary Head of Fundraising and Engagement to shape and drive the income and engagement strategies that will support our ambitious growth as we reach our 50th anniversary in 2026. As part of the Senior Management Team, you will play a pivotal role in developing our next five-year strategy, while leading fundraising, marketing, and events that bring our mission to life. This is a unique opportunity to lead in a purpose-driven organisation, championing innovation and impact in one of London’s leading city farms.
We're looking for someone with:
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Proven senior leadership and stakeholder engagement experience
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A strong track record in growing income across fundraising streams
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Deep knowledge of charity fundraising, communications and marketing
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Experience managing teams, budgets, and complex projects
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Excellent strategic thinking and operational delivery skills
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Confidence working with Boards, funders and partners
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A collaborative, values-driven leadership style
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Strong understanding of governance, safeguarding and compliance
Our mission is to use the setting of our urban farm to provide a wide range of educational, recreational and therapeutic support programmes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Outside the Box we believe in making a difference, positively changing the lives of the people we support (adults with learning disabilities/autism). We are looking for someone special for our exciting and varied role of Services Manager for our ‘day’ services (OTB Choices).
OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. As Service Manager you will be at the heart of developing and managing these services, ensuring consistently high quality provision that really does make a difference.
You will help lead busy, vibrant services so must have the strength and vision of an experienced manager, a demonstrable track record and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.
For an application pack with further details on the role and how to apply please see attached.
The client requests no contact from agencies or media sales.
Coeliac UK currently has an exciting opportunity for a Food Policy Officer to join our team hybrid working, including on-site at Coeliac UK Head Office, High Wycombe. This is a full-time, permanent position. In return, you will receive a competitive salary of £32,540 - £36,156 per annum (Specialist - SP4), depending on experience
Coeliac UK is the charity for people who need to live without gluten.
For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food options, fund research, and provide trusted advice to our community.
Join us in our mission to create a world where no one is limited by gluten.
The Food Policy Officer role:
Coeliac UK is looking for a skilled and motivated Food Policy Officer to support the charity’s activities in relation to food information with a focus on maintaining Coeliac UK’s food standards and monitoring the catering accreditation scheme. As Food Policy Officer and part of our Evidence and Policy team, you will support the charity’s mission of supporting our community to have access to gluten free food and manage a gluten free lifestyle safely. This role is interesting and varied, and if you are interested in food safety, quality assurance and, food policy and have experience working in or with charities, we would like to hear from you.
Key responsibilities of the Food Policy Officer:
- Monitor Coeliac UK’s gluten free catering accreditation scheme including reviewing audit reports, feedback and corrective actions.
- Work alongside the Commercial team to assist caterers in their preparation for Coeliac UK’s gluten free accreditation scheme
- To work with the Head of Food Policy in the development and review of food policy to draft policy positions and to contribute to the necessary intelligence gathering, horizon scanning and consultations to represent the charity.
- Provide administration for Coeliac UK’s Food Standards Committee
- Contribute to food research in order to develop the evidence base in the area of food and the gluten free diet
- Attend meetings with caterers and manufacturers working with Coeliac UK
- To represent and promote the work of the charity amongst stakeholders from the food sector and speaking at food events.
- Manage the creation of quarterly reports
Knowledge, Skills, and Experience required for the Food Policy Officer:
We’re looking for a positive and confident person with excellent organisation and communication skills. The ideal candidate will have:
- Experience in quality assurance, food technology and nutrition
- Understanding of scientific evidence base and research
- Numerate with necessary skills to produce, monitor and interpret audit information, quality assurance processes and guidance information
- Excellent communication and inter-personal skills
Closing Date: 28th September 2025 (early applications may be reviewed as received)
If you would like to be considered as our Food Policy Officer, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!
We are a dynamic charity which supports adults with Learning Disabilities, Autism and Mental Health. We operate two Learning Centres, Charity Shop and Café in Northampton, and we aspire for further growth within the West Northants area.
We place our service users at the centre of what we do and pride ourselves on their having a fulfilled happy time. Our ethos, our motive is their achievement.
We are recruiting a Head of Care Services to join our senior team and to play their part in the ongoing development of our activities, ensuring that we maintain high quality standards and a person-centred approach. The ideal applicant will have experience in ensuring the care and wellbeing of individuals, ideally with learning disabilities, autism and mental health, including the preparation of the range of paperwork and audits covering all aspects of care in a Day Centre setting,
The postholder will have knowledge of managing staff and supporting them to achieve positive outcomes, experience of interacting with Social Services and Health professionals, knowledge of Safeguarding procedures and managing the minimising of risk, strong I.T and communication skills and ability to contribute as part of a team and on their own initiative.
A full clean U.K. driving licence and qualification in Health and Social Care are welcomed.
We value our staff team and are accredited by the Living Wage Foundation in paying all our staff on or above the Real Living Wage.
Please note we require a CV and a completed application form.
References and a full enhanced DBS check will be required.
Closing date for applications: Tuesday 7th October 2025
Interviews: Week commencing Monday 13th October 2025,
If you would like an informal conversation about the role, please contact Spectrum Northants CEO using the e-mail or phone number previously mentioned.
Position: Marketing & Product Lead (Maternity Cover)
Hours: Full-time (35 hours a week)
Contract: Up to 12 months fixed term contract (maternity cover)
Location: Office-based from London with flexibility to work remotely
Salary: Starting from £44,339 per annum, plus excellent benefits
Salary Band and Job Family: Band 3, Professional/Technical
You’ll start at the entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
In this role, you'll oversee the delivery of our marketing strategy and insight-led approach to product development for our community and events fundraising team. You'll work collaboratively with colleagues across the organisation to reach, engage, and build meaningful long-term relationships with our supporters. You'll champion an insight-driven and engagement-first approach to marketing and product development, with our audiences at its core.
You'll innovate and test new marketing channels, products, and approaches. You'll stay up-to-date with the latest marketing and sector trends and identify opportunities to ensure we can proactively respond to an evolving external environment.
A key part of your role will be to lead our team of supporter-facing Fundraising Executives and ensure they provide consistent and exceptional supporter stewardship to our incredible fundraisers.
Our role is to deliver engaging, high quality and innovative fundraising to our amazing supporters and provide an attractive, inclusive programme of events and activities throughout the year.
Please note this is a fixed term contract for up to 12 months
Closing date for applications: 9:00 on Wednesday 24 September 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Job Title: Digital Transformation Lead
Hours: Full Time 35 hours per week. We are open to flexible working and hybrid options for this role. Fixed term post for 2 years.
Reporting to Chief Finance Officer and Deputy Chief Operating Officer
Salary £50,000 FTE
Job Purpose
The Digital Transformation Lead will spearhead the implementation of the Cathedral’s Digital Strategy. Working closely with the Cathedral Leadership Team, Heads of Department, and wider stakeholders, this role will lead the integration of digital systems, improve data management, drive operational efficiency, and support audience engagement through technology. The postholder will ensure the Cathedral’s digital infrastructure aligns with strategic priorities, supports compliance (including the UK GDPR), and unlocks new opportunities for outreach, engagement, fundraising, and income generation.
Key Responsibilities
· Lead change management and actively support a culture of inclusion, ensuring that all members of the Cathedral community, regardless of age, background, digital literacy, or ability, can engage with and benefit from new systems and technologies.
· Create and implement change management plans including stakeholder engagement, communication strategies, training, and accessible support materials.
· Build trust and reduce resistance to change through transparent communication, sensitivity, and practical support.
· Lead the delivery of the Cathedral’s Digital Strategy in collaboration with senior leadership and departmental teams.
· Oversee the delivery and integration of proposed digital solutions and critical systems, including vendor management, stakeholder coordination and budgeting, ensuring alignment with organisational needs and long-term strategic goals.
· Develop a single view of all worshippers, visitors, and users to improve segmentation, targeting, and communications.
· Ensure that all new systems and data processes are fully compliant with UK GDPR and other relevant data protection legislation.
· Identify and drive efficiencies through new ways of working, leveraging technology to enable long-term cost savings and improved workflows.
· Ensure integrated systems provide accessible and actionable data to support new commercial and fundraising opportunities.
· Improve data management practices to enhance personalised and targeted communications, deepening engagement and relationships.
· Deliver comprehensive training to staff on new systems and processes to ensure a digitally confident and capable workforce.
· Create clear, practical guides and workbooks to support the rollout and continued use of new digital tools and workflows.
Person Specification
Essential
· Have the right to live and work in the UK
· Degree or equivalent experience in digital transformation, IT, business systems, or a related field
· Strong understanding of digital systems, data management, CRM platforms, and UK GDPR compliance
· Proven track record of leading digital transformation projects, including system integration, stakeholder engagement, and change management
· Experience managing complex projects, including budgeting, supplier coordination, and cross-functional collaboration
· Excellent written and verbal communication skills, with the ability to engage diverse audiences and build positive working relationships with individuals at all levels of the organisation and externally
· Experience designing and delivering training and support materials for digital tools and workflows
· Ability to interpret data to inform decision-making, improve engagement, and identify efficiencies
· Commitment to inclusion, accessibility, and supporting users of all digital literacy levels
· Good time management skills – able to balance conflicting priorities and meet deadlines
· Commitment to personal development and continued learning
· Demonstrating commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults
Desirable
· Able to work in sympathy with the aims and ethos of the Church of England
· Experience working in heritage, faith-based, or charitable organisations
· Familiarity with digital tools for audience engagement, fundraising, and income generation
Main Terms and Conditions
Employment status: Fixed Term for 2 years
Location: Wells Cathedral, 16 Market Place, Wells, Somerset, BA5 2RB
Hours of work: 35 working hours per week. Core hours are 9.00 a.m. – 5 p.m. (Monday to Friday) with an unpaid lunch break of 1 hour each day. Flexible working will be considered.
Remuneration: £50,000 per annum, payable on the 24th of the month or the nearest working day thereto.
Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.
Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.
Pension: Defined Contribution Scheme. Contributions as % of salary:
Age Employee Employer
<50 3% 5%
50–55 4% 8%
>55 5% 10%
Expenses: All reasonable working expenses will be met in line with Cathedral policy.
Holiday: 5 working weeks plus Bank Holidays per year. The holiday year runs from 1 January to 31 December.
Probation: This post will be subject to a probationary period of 6 months.
How to Apply
Closing date: 28 September 2025
A completed Application Form and Equal Opportunities Monitoring Form should be returned to the Human Resources Department by email. Please follow instructions on our website.
Shortlisting date: 1 October 2025
To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills.
We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the application form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.
Interview date: 8 October 2025
Further details about the interview process will be provided to shortlisted candidates. The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check.
At Wells Cathedral, our mission guides what we do as a church and organisation, while our values shape how we do it.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: People and Culture Business Partner - Organisational Change
Location: Based in our Central office in Islington, around a 10 minute walk from Highbury and Islington station. You will also be able to work from home and will be required to make regular visits to our services. Please note that step free access is not available at our central office and some of our other services.
Salary: £44,000
Shift Pattern: Fixed Term contract approximately 8 months, working 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may also be required to work evenings and outside these hours to provide flexibility to our night run services.
About the role
We're seeking an all rounded generalist to join our People and Culture team to support specifically in around areas of organisational change, mainly in relation to managing mobilisations, TUPE, staff consultations and growth. You will use your previous experience in these areas to manage the process of organisational change, working alongside the wider P&C team and managers across the organisation. Some key responsibilities in this role includes:
- Provide high quality support, leadership and guidance to managers and staff for change projects from start to finish.
- Support with matters of employee relations, escalations, and cross specialist areas.
- Provide advice and guidance to colleagues and stakeholders to successfully deliver legally compliant, compassionate, and robust organisational change processes.
- Maintain effective project management resources and timelines.
- Ensure all staff have access to meaningful and accessible employment advice and access to appropriate information, documents, and other resources.
- Ensure all employee life cycle administration, advice, and support is completed and provided to standards.
- Partner with relevant managers and project leads to understand resourcing needs, then support to deliver end-to-end recruitment and onboarding to fulfil staffing needs.
About you
We are looking for someone who has experience in coaching and advising managers and colleagues with legal and internal obligations in relation to HR, you would have proven experience in a similar role at a similar level with responsibilities to this position. You will be a team player, confident in your skills and ability, and able to build rapport with others. Confidentiality will be at the core of what you do, and you will be able to take an objective standpoint to provide the correct advise to others. You will have:
- Experience in managing mobilisations, TUE, de-mobilisations, redundancy consultations, change consultation, and project management
- Working knowledge and understanding of HR procedures and basic employment law practices, and how it applies under UK employment legislation
- Experience in coaching and advising managers in employee relations activities across the full lifecycle including recruitment, onboarding, required learning packages and general ER case work
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Excellent communication skills both written and verbal including relationship building
- Attention to detail and quality, with organisation skills
- Proactive nature, ability to make commercially and value-driven balanced decisions, including the use of data to make decisions and reports
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Employee Relations |TUPE| Mobilisation |Charity |HR |Human Resources |Change Management |Redundancies |People and Culture |Generalist |Business Partner
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
£25,750 per year
Full-time
Job description
The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.
Pay and conditions
The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.
You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use own knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
- To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
- To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Math/English GCSE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seek support where necessary.
- Highly organized at managing time and workload.
- Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
To be considered for this role an application form must be sent to jobs @ cse . org . uk .
The closing date for applications is 5pm Wednesday 1 October 2025.
Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.