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Who we are
Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.
We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.
At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.
Who we're looking for
Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for working with volunteers and supporting people navigating the civil and family courts, then we want to hear from you.
We’re looking for a Service Manager to join our team on a 8-month maternity cover contract.
The role
The Service Manager will be based in the service department, and you’ll be supported by the Head of Service Delivery.
You’ll be working with our university partner, Cardiff University, to recruit, train and supervise a high number of law students to deliver a high-quality service to our Cardiff clients. You'll also be supporting our current long-standing local volunteers, as well as continuing to recruit more local volunteers. You'll pomote the service locally to ensure that our service is accessible and well used.
To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.
Please note, that the start date for this role is 12th October 2026.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
JOB PURPOSE
To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.
The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.
Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.
Key Responsibilities
- Impact Reporting and Communications
- Fundraising and Income Generation
- Systems and Administration
Impact Reporting and Communications
- Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
- Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
- Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
- Produce impact summaries, dashboards and data reports for internal and external audiences.
- Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
- Support the development of systems to collect and report information relating to longer-term outcomes for families.
- Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
- Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
- Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
- Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
- Coordinate the production and distribution of approved reports, updates and communications.
- Support the dissemination of impact reports, funding updates and organisational achievements.
- Maintain records of stakeholder communications, reporting requirements and submission deadlines.
Fundraising and Income Generation
- Support the organisation to achieve fundraising and income generation targets.
- Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
- Maintain an up-to-date funding pipeline and funding calendar.
- Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
- Assist with the preparation and submission of funding applications and tender responses.
- Coordinate fundraising appeals and donor engagement activities.
- Draft and distribute appeal letters, donor updates and stewardship communications.
- Support funder reporting and grant monitoring requirements.
- Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.
Systems and Administration
- Maintain accurate fundraising, impact and stakeholder engagement records.
- Support the development and maintenance of databases and reporting systems.
- Coordinate surveys, consultations and feedback exercises.
- Produce regular reports to support management, governance and business development activities.
- Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
- Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
- Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.
Title of post to which this job reports:
Head of Support Services
Special Conditions:
All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.
Dudley Lodge operates a non-smoking policy for staff.
Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.
Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.
The client requests no contact from agencies or media sales.
Thank you!
Terms and Conditions
Job title: Advocate (Prison)
Reports to: Service Manager (Prison)
Direct reports: N/A
Start date: To be confirmed once vetting has been cleared
Salary: 31,173 per annum (inclusive of £3,990 Southeast weighting)
Working hours: Full time – 35 hours per week
Contract: Permanent
Location: HMP Bronzefield
Job Purpose
Women in Prison’s South London Women’s Hubs provide support and advocacy to women at different points of the criminal justice system – whether they are at risk of offending, serving a community sentence, or in custody and leaving prison. The primary purpose of this role is to work with women in custody, including on remand, offering support to prepare for release and connect them with vital community support services prior to and on release from prison.
Key Responsibility Areas
- Provide high-quality, trauma-responsive advocacy one to one and group support in prison, to women on remand in HMP Bronzefield, HMP Downview and HMP Send
- Development and maintenance of professional relations in prison and the community
- Ensure clear, timely and effective communication and record keeping
- Proactively seek to develop your personal and professional practice, and contribute to wider organisational development
- Contribute to building a feminist leadership culture and positive working environment for Women in Prison
Please download recruitment pack for the full job description
The client requests no contact from agencies or media sales.