Co ordinators jobs

Are you a highly organised individual looking to build a career in arts/charity administration? We have an exciting opportunity for an Administration & Data Co-ordinator to join our team and support the operations of a leading national youth arts organisation.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

The Administration & Data Co-ordinator plays a central role in keeping NYO’s operations running smoothly. This is a varied, hands-on role supporting office management, IT and telecoms administration, CRM and data processes, finance, HR and general organisational administration.

The ideal candidate will be highly organised, accurate and proactive, with strong communication skills and confidence working with systems and data. You will enjoy improving processes, solving practical problems and helping colleagues do their best work in a busy, mission-led organisation.

At NYO, you’ll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music.

Our offices near Holborn in central London are a lively base for collaboration and creativity. NYO offers a health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. 

As this role will be responsible for office management and handling donations received by post, the role requires being in the office a minimum of 3-4 days a week. You will also have the opportunity to attend and support many of NYO's projects around the UK. Most NYO projects take place during school holidays or at weekends, therefore the role will include some weekend and statutory holiday working, for which a TOIL policy is in place.

Visit our website to find out more and apply.

Deadline for applications: 10am, Monday 29 June 2026
Interviews: Tuesday 7 July 2026

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.

Programme Co-ordinator

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Programme Co-ordinator & Facilitator

Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. 

Salary: £32,000

Shift Pattern: 37.5 hours per week Monday to Friday 07:45 - 17:15. Please be aware that daily working hours may vary, ranging from 7.5 up to 10 hours, depending on programme delivery requirements. Flexible working may be available, with potentially 1 - 2 days working from home depending on programme delivery. You may be required to work outside these hours as per participant and service requirements.

About the Role

We're hiring a Programmes Coordinator & Facilitator to join our Safe Ground team based in HMP Altcourse. The role involves delivering arts based interventions aimed at supporting participants in their personal development, family relationships, and rehabilitation.

In this role, you’ll help set up, deliver  and review arts‑based, therapeutically informed programmes that support men in custody with personal development, family relationships and rehabilitation. You’ll work directly with programme participants, using creative group sessions and person centred approaches to meet individual and group needs. You’ll also work closely with colleagues in the Visitors’ Centre, prison staff and wider teams to make sure our programmes run safely, smoothly and with care. As part of Safe Ground’s flagship Family Service, you’ll be joining a reflective and supportive team of facilitators, counsellors and family support staff. Together, you’ll help strengthen family relationships, support positive change and contribute to a more compassionate, trauma informed culture within the prison.

You will be required to undertake additional training and vetting as per the requirements of the prison. 

Key Responsibilities Include:

• Facilitate and deliver arts‑based, therapeutically informed group programmes for men in custody.
• Create safe, trauma‑informed and inclusive group spaces that support personal development, rehabilitation and family relationships.
• Coordinate programme set‑up, participant recruitment and delivery, working closely with colleagues and prison staff.
• Adapt sessions to meet different learning needs, abilities and backgrounds.
• Build positive, professional relationships with participants, colleagues and external stakeholders.
• Monitor participant engagement and wellbeing, responding appropriately to safeguarding or risk concerns.
• Collect feedback and contribute to programme evaluation and continuous improvement.
• Maintain accurate, timely and confidential records in line with GDPR, safeguarding and organisational policies.

Why work with Safe Ground Prisons?

At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame. 

Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance. 

About You

We're looking for someone with a passion for arts-based interventions, you will see relationships as central to personal development and be creative in your approach to positively influence and persuade others. You will be able to use group work, arts, and drama techniques to support participants to rehearse new behaviours and experience alternative perspectives. You will have excellent communication skills, and support skills. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

What we are looking for:

• Previous professional or lived experience supporting people who require personal development, rehabilitation and family relationships, an arts‑based, therapeutically informed group programmes for men in custody.
• Demonstrated experience within a prison, criminal justice, or similar setting.
• Skilled in applying a background in arts education, dramatherapy, applied theatre, or education to work creatively and effectively with individuals and groups.
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to engage with people from different backgrounds, build rapport, and empower individuals to achieve their personal goals, including through the use of therapeutic groupwork techniques.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and participants.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We are recruiting for a Student Belonging Co-ordinator to be located on our London Campus of Glasgow Caledonian University. You would have experience of being a volunteer at university, in organising events and activities, should be motivated to support students and to develop our students as leaders within our communities. We want to nurture a sense of belonging on the London Campus. You should have a positive, welcoming and can do attitude.

We are interested in capable employees of any age and welcome applications from people from a range of backgrounds, to reflect the diversity of our members. We want to foster a diverse and inclusive working environment.

Employees receive 46 days annual leave (that includes bank holidays) and we have other enhanced benefits and policies to support employee wellbeing, care responsibilities and flexible working. You may work from home at least one day per week during teaching weeks and two days outside of teaching weeks.

Read our Mission, Vision and Values, Governance and Democracy Structure and Competency Framework on our website to better understand us, the behaviours we seek and how we operate as a student-led organisation.

To apply please submit your Application Form and Equal Opportunities Monitoring Form (available from our website) and submit by Monday 22nd June 2026 at 12noon. The anticipated interview date is Tuesday 7th July 2026 on the London Campus.

Job Title: Dementia Service Co-ordinator
Reporting to: Healthier Lifestyles Service Manager
Responsible for: Dementia Service Team (currently 2 x PT Memory Tree Officer, 1x PT Dementia Activities Facilitator )
Contract: Fixed Term for 2 years / 35 hours per week (Mon to Fri with occasional evening and weekend cover as needed)
Salary: £32,119
Pension: Automatic enrolment applies
Other Benefits: 28 days annual leave, Professional development and training, Employee BUPA Assistance Programme (to support health & wellbeing), Hybrid working
Location: 81 Brigstock Road, Thornton Heath. CR7 7JH and Hybrid working across various community borough locations to support the service and our office

Role Overview
This is a unique opportunity to help shape and develop our dementia support service, working with an experienced and committed team. We are looking for someone who brings good experience of supporting people living with dementia and their carers, good service coordination, line management, service development and partnership working experience, alongside the warmth and confidence to build supportive relationships with people living with dementia, their carers and partners across the community.

Are you an experienced service co-ordinator or confident group facilitator with a good knowledge of dementia, great people management skills, strong organisational skills, and the ability to develop and lead and coordinate engaging and supportive group sessions? If you enjoy bringing people together, building relationships and creating welcoming spaces where people feel supported, we would love to hear from you.

The Dementia Service Co-ordinator is a newly created role within our Healthier Lifestyles Team responsible for coordinating and developing Age UK Croydon’s Dementia Service. A varied role with development, line management, and group facilitation/delivery responsibilities, it offers an exciting opportunity to join the team and help shape the service to support people living with dementia, their carers and the wider community. The Dementia Service sits within the Healthier Lifestyles Team and currently offers six monthly Memory Tree Cafés for people living with mild to moderate dementia and their carers, alongside co-located support groups for carers. Cafes are delivered at our Brigstock Road Community Hall and across the borough in local community venues.

The main areas of responsibility for this role are: coordinating, facilitating and expanding the service with lead responsibilities for our newest café and our carers groups. existing café and carers’ group; including prioritising café expansion supported by current funding.

The post holder will take lead responsibility for the delivery, monitoring and evaluation of our dementia-related services across the borough. You will line manage and support the dementia service staff and volunteer team to provide a welcoming, inclusive environment within our Memory Tree Cafes and carers’ support groups which promotes interaction, stimulation and wellbeing. You will also build and maintain positive working relationships across Age UK Croydon and with external partners, referrers and stakeholders, including health professionals and voluntary organisations, to strengthen, develop and promote the service.

Age UK Croydon is currently reviewing its Dementia Service, and in this role the post holder will work closely with the Healthier Lifestyles Service Manager to put the review’s recommendations into practice, ensuring quality assured delivery, data collection and monitoring and exploring opportunities for service development and partnership working.

Closing date for applications: 9am, 12 June 2026
Interview Dates: 19th and 22 June2026

Please note this role is subject to an enhanced DBS check

We are looking for a proactive Business Development Co-ordinator to support bids, tenders and funding opportunities. You’ll keep processes running smoothly, coordinate responses, maintain systems, and provide research and insight to help expand our mental health services. This is a great opportunity to grow your skills while making a real impact.

 

You will:

• Support the identification, preparation and submission of bids, tenders and funding opportunities
• Monitor tender portals, organise documentation and manage deadlines and trackers
• Coordinate internal contributions to tender responses, including policies, evidence and method statements
• Assist with drafting, formatting, proofreading and uploading tender submissions
• Conduct research into commissioning trends, competitor activity and market intelligence
• Maintain CRM systems, tender pipelines, outcome logs and shared document libraries
• Coordinate meetings, timelines and internal communication related to tender activity
• Support reporting and insight gathering to inform future business development activity

You are:

• Highly organised, methodical and able to manage multiple priorities effectively
• Detail-oriented, with a strong commitment to accuracy and quality
• A confident written and verbal communicator
• Proactive, positive and solution-focused, with a willingness to learn and develop
• Comfortable working collaboratively with colleagues across teams and disciplines
• Skilled in using Microsoft Office tools, including Word, Excel and SharePoint
• Curious and analytical, with an interest in research and market intelligence
• Committed to working within organisational values, policies and quality standards

Please find the job description attached and only apply if you meet the requirements of the role. 

Performance and Insight Coordinator
Full time, 37.5 hours per week
Remote (UK), home working with regular travel
Salary £39,004 per year, plus benefits

About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.

We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation.

Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing.

You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities.

A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve.

You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation.

This role is subject to a basic DBS check.

About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story.

You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships.

You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams.

With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.

You’ll also bring:

• Experience working with both qualitative and quantitative data
• Strong analytical and problem-solving skills
• Experience using data visualisation tools (Tableau strongly preferred), Microsoft applications, and CRM systems (. previous ues of Salesforce is advantageous)
• A proactive, flexible and solution-focused approach
• A commitment to continuous learning and improvement

Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.

How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026.

Interviews are planned for week commencing 15 June 2026.

If you need support or adjustments to enable you to make your application, please contact the People Team directly.

 

We are looking for a highly motivated Volunteer and Engagement Coordinator to develop meaningful roles for volunteers across our delivery, and increase the external profile and reach of Arc.

From our base in the Hat Works building in Stockport town centre, Arc’s creative programmes provide life-changing opportunities for people experiencing mental health challenges and inclusive, welcoming spaces where they can develop a sense of belonging, reducing feelings of isolation and loneliness. 

This is an exciting opportunity to join our small, dedicated team and make a real difference to the lives of people facing mental health challenges. If you are a ‘can do’ person with great people skills and experience of inspiring, training or developing volunteers and engaging the local community, this is the role for you. 

Overview

Afield Environmental is a brand new charity responding to environmental injustice. We do this by working with communities to rewild disadvantaged urban neighbourhoods; and bysupporting artists to undertake ecological research. This exciting and challenging role will beright at the heart of making everything happen.

We are looking for a creative and community-minded Communications and OperationsCo-ordinator to help develop Afield over the next 12 months. This is a varied roleencompassing communications and operational support for the grants programme and thecharity more generally. You will help us develop our communications strategy, support our grantees, and develop our systems and processes as a new charity.

As we are a new charity we have created this as a fixed-term appointment - we are still working out the longer-term roles for the charity.

We are looking for someone who is organised and self-sufficient, a skilled communicator, and a connector of people and ideas. We welcome applications from those early in their career. Where a candidate needs time to grow into aspects of the role, they will be helped to do so through management support and training.

Key Responsibilities

Communications
● Help deliver Afield’s communications strategy aligned with our mission
● Make Afield’s Wilding and Arts grants visible, accessible, and compelling to key
communities and audiences
● Manage Afield's digital presence across website, blogs, and social media, creating
compelling content written, visual and including graphics
● Monitor, evaluate, and report on Afield’s communications activity, to continually
improve our reach and resonance
● Help document Afield-related events through photography and video.

Support for grants programmes
● Support grantees in documenting, editing and communicating project outputs and
outcomes, including video content, for a variety of audiences
● Support the Grants and Cohorts manager as required, including setting up cohort
meetings, helping manage selection panels and providing event support, preparing
materials etc
● Provide communications skills support as appropriate to grantees / cohorts.

Other
● Provide administrative and operational support to the founders as required
● Provide support to the organisation’s broader evaluation activities
● You might occasionally be asked to support our grantee programmes in other ways
such as helping at events or workshops

Requirements

Essential
● An excellent communicator, with experience of running workshops, presenting
information to audiences, or developing relationships with partners
● Proven experience running and creating content for social media channels or websites
● Excellent writing and editing skills for different audiences, with examples of published
content (including for example social media posts)
● Empathetic, with a positive attitude and a desire to help our grantees. You should be
able to provide evidence of supporting a group of people
● Organised and energetic with a self-sufficient attitude, and with the ability to
independently manage a busy workload, multiple deadlines and priorities
● Demonstrable commitment to ongoing development and learning
● Evidence of an interest in arts and/or the environment.

Desirable:
● Strong understanding of digital content strategy, with experience of using a CMS
platform, and social media analytics
● Experience of arts-related documentation and/or archiving
● Ability and comfort in creating structure out of ambiguity
● Ability to identify challenges and opportunities, and express proposals for change
● Experience working with or supporting artists, grantees or cohorts.
● Video editing.

For more information, please see the Job Description attached.

The Therapeutic Service Co-ordinator & Clinician is a vital member of the DreamArts Core Team. This role combines project co-ordination with direct therapeutic support through our EXPRESS PLUS service and our work with young carers.

EXPRESS PLUS is a free therapy service based in Westminster offering weekly one-to-one or parent-child creative therapeutic support to young people aged 7–18 (or up to 25 with additional needs). It is the only service of its kind in the borough and we provide a safe and welcoming space for clients to explore issues such as domestic violence, sexual abuse, and suicidal ideation.

Sessions take place at three community venues and are delivered by qualified or qualifying therapists using a wide range of creative tools—arts and crafts, sand play, puppets, games—to help young people express themselves in ways that feel natural and safe. With an 80% retention rate after three sessions and two-thirds of clients from global majority backgrounds, the service has a demonstrable impact.

EXPRESS PLUS is proudly user-led. Young people are at the heart of every decision, and the service adapts to meet their needs—typically offering up to 18 weekly sessions, with flexibility depending on circumstances. We accept self-referrals from young people aged 14+, parents/carers, and statutory and voluntary services.

As part of this role, you will also deliver direct therapeutic support to young people with caring responsibilities. This includes offering weekly 1:1 sessions for three young carers and being part of a team facilitating monthly group therapy spaces.

We are looking for a team member who is passionate about the power of creative therapy to support young people. It also offers opportunities to case-manage three-to-four therapists and bring a therapeutic lens across all aspects of DreamArts’ work. We provide appropriate levels of clinical supervision plus a quarterly reflection space to support your professional development.

Please note that the post holder needs to be a qualified psychotherapist/counsellor, with previous experience (paid or voluntary) of delivering 1:1 therapy sessions with children and/or young people.

In in last year’s staff satisfaction survey 100% of team members felt inspired at DreamArts to do their best at their job, and 100% said that their voice and skills matter at DreamArts.

‘DreamArts has a profound impact on the lives of young people and is a model of exemplary practice.’ - The Royal Central School of Speech & Drama, Impact Study

DreamArts has a mission; to transform young lives by fusing arts and therapy.

For over two decades, DreamArts has worked directly in the community, making a difference to the lives of over 500 young people each year in some of London’s most deprived areas—empowering them to explore who they are, build positive relationships and develop emotional wellbeing. 

Our award-winning projects put young people in control: from devising new mini-musicals and immersive theatre, to young carers curating photography exhibitions and young refugees touring their original beatbox plays across the UK. Alongside this, our free therapeutic services offer vital support as mental health crises among young people continues to grow. 

DreamArts is committed to providing an integrative and inclusive programme and not to discriminate on the grounds of race, ethnic origin, nationality, or culture. We are also committed to being a more diverse and culturally representational organisation, therefore any applicant that identifies from a minoritised background and meets the essential criteria will be automatically selected for an interview.

An exciting full time opportunity has opened up at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

WorkWell Personal Budget Co-ordinator
Salary: £27,113.00 per annum
Salary Scale Point: 15 (April 2025)
Contract: Fixed Term Contract to 31st March 2027
Hours: Full Time, Monday to Friday 9.00am-5.00pm
Based: in our Peterborough office with hybrid working option and some travel across South and East Cambridgeshire

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

Our work ranges from prevention and early intervention to award-winning crisis support. We also seek to influence positive change through our training services and ground-breaking campaigns activity.

About the Service and the Role

The Work Well program supports people who are struggling to maintain employment or have recently lost their employment due to health challenges.

Work Well Coaches may request the allocation of a personal support budget, this post holder will ensure that individual budgets and the fund as a whole are managed within the parameters of the project.

Working across the Work Well Team, other stakeholders and the CPSL Mind Finance Team, the post holder will monitor spending against personal support budgets, including matching of invoices or receipts to individual spends. They will monitor the total allocation of personal budgets and prepare monthly invoices to the program funders, alongside additional administration, research of and procurement of services and reporting across the county.

Closing date: Ongoing.
We actively monitor applications for employment and will shortlist and arrange interviews for these roles as applications are submitted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunities employer and welcome applications from all sections of the community and those with their own lived experiences of mental health challenges.

No agencies please.

This is an exciting opportunity to make a real difference by supporting residents with social, practical and wellbeing needs at the point they need it most.

This role involves shift work, including weekends, so we’re looking for someone flexible, proactive, compassionate and confident working in a busy setting.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and  Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

 

Why Work for Us

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

We are recruiting for a Senior Supporter Care Officer to join our team at Mind.

Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.

You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.

Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.

This role requires a Disclosure and Barring Service (DBS) check.

Key duties and responsibilities

The post holder will:

-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.

- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.

- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)

-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.

-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences

- Act as first line of support for the team on a day to day basis to resolve real time queries

-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

Location: Office based in Central Southampton to work alongside our team. There may be the possibility of some hybrid working on completion of probation period.

Home and Well Project

Home and Well is a partnership service supporting residents across Hampshire and the Isle of Wight to return home safely after a hospital stay and maintain their wellbeing. Through a holistic, wrap-around approach, the project provides energy and water advice, income maximisation, Priority Service Register (PSR) referrals, and signposting to additional support services. Home and Well Direct enables referrals from a wide range of organisations, ensuring vulnerable clients receive timely, coordinated support to sustain independence at home.

The Role

To provide effective coordination and administrative support to the Home & Well project, ensuring smooth day-to-day delivery, strong communication with staff, and accurate monitoring and reporting of performance data.

Key Responsibilities

•  Administration of and coordination of our important Home and Well Project.
• Communication across teams and organising and chairing meetings
• Production of detailed data reporting
• Supporting ongoing project improvements
• Supporting the Project Manager
• Building strong relationships with staff and stakeholders

About you

You will ideally bring experience of administering and coordinating projects, as well as supporting strong relationships with staff at all levels, and building strong relationships with stakeholders. You will share our passion for community wellbeing and social justice. You’ll be organised and have a strong attention to detail. You will enjoy collating data and looking for solutions.

This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.

Applications

At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.

Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint.

Please also complete and submit our diversity monitoring form with your application.

The closing date for this vacancy is 9am, Wednesday 24th June 2026.

Thank you for your interest in Citizens Advice Southampton.