Communication manager jobs in Westminster, greater london

Title: Community Officer

Reporting To: Community Manager

Location: Remote in the UK

Salary: £26,500 per annum

Hours of Work: Full time, 40 hours per week (inclusive of a daily 1 hour lunch break). This role works on a shift rota that includes evenings and weekends, so flexible availability is required

Contract: Permanent and Fixed-Term opportunities available 

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 31st December 2025. We reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary
To be responsible for the day-to-day delivery of The Mix’s online communities, establishing a fun, inclusive and supportive space for young people

Key Responsibilities 
Community engagement and development

• Deliver the day-to-day activities on The Mix’s online community including supporting young volunteers, creating, and scheduling content, moderation, facilitating peer support and responding to direct messages across all platforms
• Supervise and moderate community events such as group chats, live Q&As and Youth  Voice activities
• Ensure a positive culture of peer support is embedded within the community through thoughtful content planning, conflict resolution and volunteer empowerment
• Work collaboratively with our content team and partner organisations to deliver a high-quality service
• To be focused on the continuous development of The Mix’s community by attending training events, being aware of best practice within the sector and cascading learning to staff, volunteers and community members
• To involve community members in the design and evaluation of the community and using this to adapt and amend practices to deliver the best community experience for all
• To be first point of contact for both community members and volunteers, including oversight of direct messages, community inboxes and moderator check-in spaces
• Volunteering engagement and development
• Work with the senior engagement and training officer to encourage young people in the community into voluntary roles, to assist with training and take the lead on supporting them in their voluntary roles
• To monitor and give feedback to volunteers about their contribution to ensure a high-quality service, continuous volunteer development and a positive volunteering experience
• Any other duties as required.

Person Specification

Essential Criteria 

• Excellent active listening skills: including the ability to listen, reflect and empathise with vulnerable young people and the ability to communicate this through written forms
• Strong interest and passion for supporting, empowering, and developing young people
• Strong interest in working digitally to empower young people
• Experience managing social media accounts across a wide range of channels including Instagram, TikTok, Twitter and YouTube
• Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
• A passion for working in partnership young people and involving them in your work
• A commitment to advocating for young people’s voice and ideas with a drive to support and create opportunities for them to have ownership of spaces that they use
• Excellent organisation and administration skills with high attention to detail
• Excellent written and oral communication skills

Desirable Criteria  

• Experience of working in online communities and using online moderation tools
• Experience in group facilitation and training
• Experience of recruiting, managing, engaging and retaining volunteers
• Understanding of the legal issues affecting online communities
• Experience of using photo-editing software for content creation
• Experience of working within safeguarding frameworks
• Good technical knowledge ideally including at least a basic knowledge of HTML
• Knowledge of email marketing and social media analytics, and how to analyse and evaluate this data for reporting and to build on best practice

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

The Veterinary Adviser will join SPANA’s team of advisers in the Global Animal Health and Welfare Directorate (AHW), which is closely aligned with the Global Programmes Department. The teams work closely together to co-deliver projects that sustainably benefit the health and welfare of working animals and the communities relying on them, promoting a One Health and One Welfare approach.

The AHW team hold responsibility for delivering technical expertise in animal health and welfare, and support partner projects to deliver animal health and welfare services in line with SPANA’s quality standards framework.
The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions

The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions.

Contract, location and salary

This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred). 

The salary for this role is c.£42k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash. 

Full details and how to apply

Please review the job description for full details including a person specification and information on how to apply.

The deadline for applications is 23:59 GMT on 04 January 2026. 

Candidates must have the right to work in the UK.

Title: Safeguarding Officer

Location: Gilwell Park, E4 7QW (with Hybrid working ) 1 day present in office per week; that includes in person Team Meetings/Trainings

Salary: £39,560.00 Band F, Level 3 (Inclusive of Outer London Weighting)

Contract: Permanent

Hours: Full-time (35 hours per week)

The Role

We are are seeking to appoint a full time Safeguarding Officer to join the team on a permanent basis, working on safeguarding, welfare and vetting cases as part of the delivery of Safe Scouting across the UK. The post is based at Gilwell Park, London.

As part of the Safeguarding Team, you would be responsible for giving support and advice to local volunteer managers in responding to concerns affecting the safety and welfare of young people; for progressing safeguarding, welfare and vetting referrals, assessing risk; and making the necessary referrals to statutory agencies where required. You would be able to manage a caseload and adhere to deadlines and procedural expectations in a fast-paced environment.

As our Safeguarding Officer, the Key responsibilities are:

• Assess safeguarding allegations made against those involved in Scouting’s work including young people
• Assess suitability of leaders where adverse information is shown on disclosure checks
• To operate within statutory guidance (UK wide) in relation to adults who hold a Position of Trust
• Provide support and guidance to senior volunteer managers

What we are looking for in our Safeguarding Officer:

• Good interpersonal skills
• Effective communication skills
• Able to work within a team
• Ability to work on own initiative
• Maintaining strategic partnerships with other agencies

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits click .

Closing date for applications: 11:59 pm Sunday 11th January 2026

Interviews will be held in person at Gilwell Park on Friday 23rd  January 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Head of Fundraising (Part-Time, 3 days/week) 

Hybrid – Vauxhall, London | £47,342 (pro rata) 

1-year FTC | Start ASAP 

Join the UK’s leading personal safety charity and play a pivotal role in protecting lives. 

Suzy Lamplugh Trust is looking for a strategic and relationship-driven Head of Fundraising to lead our income generation across trusts, foundations and statutory funders. This role is perfect for someone who wants autonomy, impact, and the chance to shape sustainable growth for a mission-driven organisation. 

What You’ll Do 

• Develop and deliver our fundraising strategy 

• Build a strong pipeline of trusts, foundations & statutory funders 

• Craft compelling bids

• Lead excellent stewardship and funder relationships 

• Work across teams to align opportunities and organisational needs 

What We’re Looking For 

• Proven fundraising success, including significant grants 

• Strong writing and relationship-building skills 

• Experience managing fundraising pipelines and reporting 

• Highly organised, collaborative and mission-aligned 

Why Join Us? 

Your work directly supports victims of stalking, advances national safety initiatives, and influences policy that protects millions. 

How to Apply 

Please submit your CV and cover letter outlining how you meet the essential criteria. 

Location: London Hybrid (1-2 days per week in London office)
Interview date: w/c 19th January 2026 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We are excited to be looking for someone with expertise in high value fundraising communications and project management to join our growing Philanthropy and Partnerships team. This role is central to ensuring our fundraisers are equipped with the tools, assets, and information they need to fundraise efficiently and effectively through every step of the donor journey

This exciting role will play key part in helping to drive our ambitious plans to grow Young Lives vs Cancer’s high value (for us, this means income from major donors, grant-making trusts & foundations, and companies) income to £8m net by 2028.

In this role, you will work on a variety of projects from concept stage through to delivery that will help create a step change in the pace and scale at which the team can attract, engage, secure and retain support from high value audiences.

You will also lead on the delivery of  an exceptional high-value stewardship and cultivation strategy, ensuring every supporter experiences a personalised, impactful journey. This includes developing innovative engagement opportunities, showcasing the tangible difference their support makes, and building deep, trust-based relationships that inspire long-term commitment. You will champion best-in-class stewardship practices, leveraging insight and creativity to strengthen connections and unlock transformational giving.

This role is ideal for a curious, creative and collaborative individual who is committed to delivering exceptional supporter experiences. If this sounds like you, we’d love to hear from you.   

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

Main responsibilities

• Create and maintain a suite of clear and compelling written and designed communications including funding propositions, toolkits and cases for support to secure six and seven figure gifts from high value audiences.
• Coordinate stewardship moments across Philanthropy and Partnerships aligned to key calendar events throughout the year.
• Being responsible for development and overseeing an exciting stewardship and cultivation strategy and action plan for newly identified and top prospects, designed to support the delivery of targets and KPIs around high value fundraising development and income growth.
• Support the development of a culture of philanthropy across the organisation by helping colleagues understand and engage with high-value fundraising. This includes keeping internal teams informed about donor impact, sharing updates through meetings and internal channels, and responding promptly to requests for information. You will help coordinate materials, prepare briefings, and assist with internal events that showcase the importance of philanthropy, ensuring everyone feels connected to and invested in our fundraising success.
• Ensure accurate and timely updating of donor stewardship activities and communications in the fundraising CRM, supporting effective donor journey tracking and reporting.

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

Knowledge and skills

• Strong understanding of visual design principles and highly skilled in using Canva and other similar programme to design and create engaging fundraising assets.
• Knowledge of philanthropy & partnerships fundraising including an understanding of the different high value audiences and typical motivations for giving.
• Outstanding writing skills e.g. copy writing, proofreading and editing with the ability to adapt messaging for different high value audiences.
• Strong planning and organisational skills; able to work with tight deadlines.

Demonstrable experience of:

• Writing winning bids, applications, proposals or reports for at least one of our high value audiences e.g. companies, trusts and foundations, or high net worth individuals.
• End-to-end project management.
• Developing and managing relationships with multiple internal stakeholders to deliver results.
• Experience working with fundraising CRMs, with a strong understanding of how to record, track and report on donor interactions and stewardship activities.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Liam Mills. 

#ShowTheSalary #NonGraduatesWelcome

Youth Marketing Lead
Salary: £54,600 per annum
Hours: Full time
Contract: 12-month FTC
Location: King’s Cross, London

Who are we?

Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.

We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.

We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.

The role

Art Fund is seeking an experienced marketing and brand leader to start immediately, providing senior leadership and continuity for our youth-focused membership programmes, Student Art Pass and Teacher Art Pass, supporting the Head of Youth Programmes as we enter a busy year with the development and implementation of a new CRM (Salesforce).

As Youth Marketing Lead you’ll support a strategic marketing programme designed to connect a diverse new generation with UK museums and galleries. You’ll lead campaigns to drive both member acquisition and retention, developing creative concepts, digital & CRM marketing that inspires, deepens loyalty and delivers measurable ROI.

As a leading voice in the membership team, you’ll help drive the growth and evolution of the Teacher Art Pass and Student Art Pass, shaping future products and propositions — including our ambition to expand the pass to wider youth audiences.

You’ll also play a key leadership role across Art Fund — guiding a talented team, collaborating with colleagues across Digital, Programmes and Development, and contributing to major organisational projects including our CRM transformation.

The responsibilities of the role will flex over the contract period in line with organisational priorities and the availability of the Head of Youth Marketing. The postholder will take a lead on agreed areas of work, while ensuring that strategic oversight and continuity are maintained.

What you’ll do

• Support the growth, product development and marketing of the Student Art Pass and Teacher Art Pass, expanding their reach and relevance to a wider young people’s audience
• Deliver high-performing, multi-channel campaigns that drive recruitment, engagement and retention
• Build partnerships with Higher and Further Education institutions, youth organisations and student brands to expand awareness and reach
• Develop compelling benefits, programmes and experiences that connect young people with museums
• Play a key role in Art Fund’s CRM transformation — ensuring membership needs are captured
• Shape digital roadmaps for youth-focused products in collaboration with the Digital Experience team
• Lead, mentor and develop the youth marketing team as necessary, including freelancers and partners
• Build sustainable business models and manage budgets, reporting and forecasting

What you’ll bring

• Proven success delivering multi-channel campaigns for youth, student, membership or subscription audiences
• Experience leading product development or evolution, from insight gathering to proposition refinement, and contributing to long-term strategic planning that delivers sustainable audience and income growth
• Experience using data, insight and segmentation to drive marketing decisions and optimise customer journeys
• Strong understanding of CRM, lifecycle marketing and retention strategies
• Experience managing budgets, forecasting and building sustainable programme models
• Confident leadership skills with experience developing teams and managing agencies
• Excellent stakeholder management and partnership-building abilities
• Commitment to inclusive, authentic marketing that reflects the diversity of young people today

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Closing deadline: 23.59pm on Friday 9 January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

In this role, you’ll lead major clinical research programmes, including a strategic clinical trial funding scheme, build strong partnerships across the research community, and oversee the UK Blood Cancer Research Network. You’ll help shape funding opportunities, ensure robust programme governance, and champion meaningful involvement of people affected by blood cancer to drive impactful, patient-centred research.

We’re looking for someone with experience delivering research funding programmes, strong knowledge of UK clinical research, and excellent communication and relationship-building skills. You’ll be confident managing multiple projects, using data and technology, and working with diverse stakeholders. A relevant science background and ability to improve systems and processes will help you thrive.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Please note, we may close this ad early at our discretion.

House to Home Supervisor

Salary £16,200 to £17,400 (£27,000 to £29,000) depending on experience.

Reports to: Director of Programme Delivery

Location: Mainly Romford, but occasional travel to other areas of London maybe required. 

22.5 hours per week, 12 month fixed term contract. 

Candidates must have the right to work in the UK. A DBS check will be required.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (HFHGB) is part of the global Habitat for Humanity Federation, fighting global poverty and homelessness. Decent and affordable housing is about much more than four walls and a roof – housing intersects with critical development issues, including gender equality, human rights, and climate change. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Job Purpose

House to Home (H2H) is a newly developed programme, following the success of a similar project in Ireland. Through H2H, HFHGB aims to transform the homes of people in the community, giving them a say in creating a space that feels like home and setting them up for their future.

The H2H Supervisor will be responsible for the overall delivery and on-site safety of H2H projects, instructing and supporting volunteers to paint, decorate and carry out light-touch repairs within the homes. This is an important role, ensuring that volunteers feel empowered and supported, that projects are delivered to a high standard and that safety measures and procedures are followed at all times. The H2H Supervisor will work closely with the H2H Volunteer Manager and ReStore colleagues to plan projects and source items for the homes.

Key Accountabilities/Responsibilities:

Supervision and Coordination

· Leading H2H projects with up to 5 volunteers, typically over a period of two days per home.

· Providing training and demonstrations, such as painting and decorating, to all volunteers.

· Liaising with clients about their homes and their preferred décor and furniture requirements.

· Organising and ensuring the correct materials are available to carry out projects as required, such as paint, tools and items from HFHGB’s ReStore.

· Ensuring safety procedures are followed at all times.

· Escalate safety or safeguarding concerns within a timely manner.

Admin and Reporting

· Liaise with the H2H Volunteer Manager, ensuring there are sufficient volunteers and supervision in place to carry out  H2H projects.

· Support the Director of Programmes and H2H Volunteer Manager to carry out relevant tracking and reporting duties, providing regular updates and inputs for the organisational Performance Framework.

Person profile:

· Demonstrable experience of supervising volunteer activities and workshops.

· Experience in decorating and home repairs.

· Good knowledge of risk management and health and safety policies and procedures.

· Experience of working with vulnerable individuals and an understanding of the importance of safeguarding and protecting beneficiaries.

· Physically able to move ladders, paint rooms and engage in light manual handling.

Skills and competencies

· Good verbal communication skills and the ability to engage volunteers, clearly explaining the value of their support on clients.

· Ability to work collaboratively and productively with a diverse group of colleagues and stakeholders.

· Ability to use own initiative, with good problem solving and time management skills, and the ability to work to deadlines.

· A positive team member who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.

The role and responsibilities will be carried out in a way which reflects:

· HFHGB’s commitment to safeguarding children and adults at risk in accordance with the Safeguarding Policy.

· A commitment to HFHGB’s vision, mission, values and approach.

· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Start your Habitat journey here…

We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat before submitting an application.

To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying, to our recruitment inbox (details on our website). Send by email referencing the job title in the subject line.

The deadline for applications is Friday 16th January 2026 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Are you a good all-rounder in fundraising, including a background in Foundations and Trusts? Can you inspire and motivate donors and fundraisers?

If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis.  

We are a small team, looking for a second Fundraising Officer to work alongside our existing Fundraising Officer to deliver activity across all our income streams, supported by a Fundraising Board. We’re aiming to grow income from individual giving, Trusts and Foundations, community and individual fundraising, trading and further build our community of legacy pledgers. 2026 is our 50th Anniversary, a wonderful opportunity to celebrate our achievements and grow our income.

Our dedicated team at NASS is passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work.  We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way.

The Benefits

· Salary up to £30,000 - £32,000 p.a.

· Employer pension contribution of 10%

· 25 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays

· Time off in Lieu scheme

· Death in Service benefit to loved ones

If this sounds like you, then please get in touch. We would love to hear from you.

To apply, please submit: 

• Your CV
• A two-page cover letter explaining your interest in the role – the letter must describe how your skills and experience meet the person specification.

Application Deadline: 10 am on 6th January 2026.

Interviews:  15th January at our office in Hammersmith.

For further information, and to submit your application, contact Dale Webb

Commitment to equality, diversity & inclusion: NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity sector.

Job Title: Data Compliance & Exams Officer

Location: Victoria, London

Nature of the role: Permanent, Full Time

Salary: £28,000-£32,000 (Dependent on experience)

Pension: Aviva Pension Scheme (With salary sacrifice option)

Purpose of the Role:

We are looking for a diligent individual responsible for the accurate and timely checking and completion of compliance documentation, coupled with the efficient management of all examination processes and learner data. The role requires a good understanding of apprenticeship compliance requirements in line with the Department of Education (DfE), adherence to DfE funding guidelines, and strict compliance with examination regulations (JCQ).

Key Responsibilities

I. Compliance, Data Management, and ILR Submissions

• Compliance Documentation: Collating, monitoring, and managing the compliance documentation of apprentices and their employers. This includes following robust processes that will collate, monitor and maintain accurate compliance documentation of apprentices and employers in time for monthly ILR data submissions.
• ILR Data and Funding: Working closely with other departments to feed into monthly Individualised Learner Record (ILR) data submissions. This includes confirming compliance checks, supporting the submission of monthly data returns, and processing data on the Management Information System (MIS) following DFE funding guidelines and as instructed by the Data and Exams Manager. Documentation must align with internal systems.
• Audits and Compliance: Responsible for executing essential assurance activities and supporting internal compliance checks and audits for both the Apprenticeship programme and the Sixth Form.
• Official Audits: Assisting with the preparation of, and supporting the implementation of required actions arising from DfE audits and any other official compliance audits.
• System Management: Maintaining the apprenticeship digital accounts and liaising with the apprenticeship team and employers to ensure all information is accurate.
• Learner Data: Supporting the management of learner data, including attendance (REMS), class profiles, delivery timetables, and calendar management.
• Data System Proficiency: Training to be proficient in all aspects of the use of REMS and all other data systems, and establishing and maintaining permissions for REMS and other school data systems, ensuring user access relates to job roles and responsibilities.
• Reporting: Preparing reports using SQL Server as required.
• Confidentiality: Maintaining the confidentiality of pupil and staff data and operating in compliance with GDPR.

II. Examination Administration

• Registration and Accreditation: Ensuring accurate and timely processing of learner enrolments, exam registrations, administration, and accreditation.
• Planning and Logistics: Leading the planning and management of exam timetables, invigilation, and processes. This includes preparation of exam rooms, seating and invigilation plans, liaising with other departments and subject leads around exam requirements.
• Security: Ensuring exam security and adherence to JCQ. Managing the secure receipt, storage, and dispatch of confidential examination materials.
• Daily Operations: Overseeing the daily running of examinations, including starting/ending exams and handling malpractice or emergencies.
• Special Needs: Collaborating with the SENCo to coordinate and implement access arrangements for students with special needs.
• Invigilation: Overseeing invigilator training and support.
• Results and Certification: Administration of exam entries and results, including administering access to results for students and SLT members. Coordinating post-results services, such as enquiries about results (EARs) and certificate distribution. Ensuring all data regarding entries and results is accurately maintained in the Management Information System (MIS).

III. General Administrative Support

• Support Queries: Being responsible for providing first-line support for data and exam queries.
• Timetable Support: Supporting in generating and maintaining academic timetables in liaison with SLT members and Apprenticeship Operations team.
• Administrative Tasks: Assisting with administrative tasks like exam room setup, course setup, and supporting exam or enrolment processes.
• Other Duties: Undertake any other duties as required by the Head of Apprenticeship Operations and Delivery or as reasonably requested by the Data and Exams Manager.

Person Specification

Experience and Knowledge (Essential)

• Experience in a similar role is essential, with experience in a school environment being highly desirable.
• Experience in carrying out compliance audits, including DfE/ESFA, within an FE, HE or apprenticeship environment.
• Underpinned by a working knowledge of government funding rules and contractual obligations.
• Knowledge of DfE funding rules.
• Knowledge of JCQ rules is essential.
• Awareness of GDPR legislation and data protection compliance requirements.

Skills and Abilities

• High level of accuracy and consistent attention to detail.
• Ability to meet deadlines and work in a timely manner.
• Ability to work under pressure and prioritise effectively.
• Effective communication and problem-solving skills.
• Ability to build effective working relationships with staff and other stakeholders.
• Proven ability to work both within a team and to use own initiative and work independently.
• Highly organised.
• Reliable, with a "can-do" approach, who takes responsibility and delivers results.
• Ability to show initiative and to prioritise one’s own work.

Desirable Technical Experience

• SQL experience is desirable but not essential.
• REMS experience is desirable but not essential.
• Experience in collecting, recording, and reporting data is desirable but not essential.
• Basic knowledge of Google Workspace applications.

Safeguarding and DBS:

 The successful candidate will undergo an enhanced Disclosure and Barring Service (DBS) check before taking up the post. The postholder must adhere to and ensure compliance with the College’s Safeguarding Policy at all times for the welfare of children, young people, and vulnerable adults. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Equal Opportunities: 

Ada is committed to providing equality of opportunity and promoting diversity, ensuring applicants are treated solely on the basis of their merits, abilities, and potential without unjustified discrimination. Ada encourages applications from individuals with a disability who can carry out the duties of the post.

Sponsorship: 

Ada does not have a sponsor licence, and therefore can only consider applications from candidates who have the legal right to work or remain in the UK.

How to Apply: 

Please submit your CV and a brief supporting cover letter outlining your suitability and interest in the role.

Applications are reviewed on a rolling basis, and early applications are recommended.

Good luck with your application!

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION 

Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.

We’ve been on a major upward trajectory in recent years, with more children being supported, more major hospitals being partnered with and more supporters donating. We’ve transformed from being an enthusiastic start-up delivering care in the community, to a serious player delivering major impact both in the community and at our state-of-the-art hospice building, The Ark, opened in 2019.

Philanthropy, which covers Grants, Trusts & Foundations and Major Donor fundraising streams, is pivotal to Noah’s Ark, typically accounting for around 50% of the charity’s voluntary income. This is an area of real expertise for Noah’s Ark, with much scope for further refining. The successful candidate will therefore enjoy opportunities to manage and add to an exciting portfolio and gain further training and support, working as part of a high-performing and super supportive team, ready for its next exciting growth phase.

The Philanthropy Officer will work closely with and report to the Grants, Trusts & Foundations Manager and Head of Philanthropy to develop the Trust and Major Donor pipelines, along with instrumental cross-team work on applications and reporting processes for other income streams. Whilst we work towards developing a more diverse funding model and navigate changes to the external Trust and HNWI environments, sustaining and growing income from both of these income steams will remain vital.

The post-holder will be key in taking the Trust and Major Donor programmes to the next level, securing new grants, building relationships, increasing multi-year gifts and improving both quality and volume of applications. They will also support the Grants, Trusts & Foundations Manager, and the wider team, to the same end with their respective portfolios.

ABOUT YOU

You will be a highly organised, dedicated and reliable individual ready to play a significant role in income generation. An exceptional and eloquent communicator, excellent at managing your time and a natural relationship builder. You will have a collaborative mindset, and be willing to engage with colleagues across the fundraising team and wider charity to create the greatest outcomes for the children and families we support.

At this stage in your career, we would not necessarily expect you to have direct experience of fundraising from Trusts or Major Donors. We encourage you to apply if you consider yourself to have an emphatically strong transferrable skills and experience and believe you could thrive in a nurturing environment.

Please refer to the job description for further information on this role. 

Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

Location: Remote, in the UK (mandatory to travel to London once a month, at own cost)

Line Manager: Executive Director

WHO WE ARE

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws
• Halting the expansion of Scotland’s salmon farming industry
• Achieving a ban on foie gras imports
• Securing species-specific slaughter legislation for fish
• Inspiring the public to eat plants, not animals

ABOUT THE ROLE

We are seeking a strategic, personable, persuasive, and policy-savvy Food Policy Specialist to spearhead Government relations and stakeholder outreach. This highly impactful role bridges high-level advocacy with on-the-ground influence, and involves advising Government Ministers, politicians, expert bodies, and sector stakeholders to promote policies that support plant-forward dietary shifts aligned with the UK’s sustainability, public health, and animal welfare commitments and priorities.

The Food Policy Specialist will report to the UK Executive Director and oversee our diet change (‘Love Veg’) programme and team members working on diet change campaigns, with the objective of encouraging the public to eat plants, not animals. 

ABOUT YOU

You are a thoughtful communicator, tactically agile, and confident in high-level engagement – both in person and through written reports. You are strategic, evidence-driven, and ready to shape policy narratives that positively impact animals with proactivity and integrity.

You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.

You must have a minimum of four years’ experience in public affairs, Government relations, policy advocacy, or food systems policy. You are expected to have a strong understanding of UK political structures and policy-making dynamics, excellent analytical written and presentation skills, and an ability to simplify complex research into persuasive policy messages. You must be a confident problem-solver, with a solutions-focused attitude and a collaborative spirit.

BENEFITS

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised Employee Assistance Programme (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

APPLY NOW

To read the full job description and apply, please visit our careers page.

Closing date: 5.00pm on Friday 9th January 2026

The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout December and January, with Animal Equality UK making an offer to the successful candidate shortly after.