Communications jobs in bath, bath and north east somerset
Are you interested in working with online mobilisation, digital engagement and campaigning? Apply to be Digital Campaigns Officer and help us create effective online actions that help us campaign, recruit and deliver change.
About the role:
The Digital Campaigns Officer role aims to increase the effectiveness of Friends of the Earth’s online actions to engage new supporters and mobilise activists. You will be responsible for putting together the majority of our online actions around the most important environmental justice issues at local, national and international level.
Located in the Campaign Activism team there is a strong emphasis on delivery, as well as proactive implementation of new ideas, creation of reports, and monitoring effectiveness.
Through testing, reporting and applying best practice, you will be helping create online actions that drive new supporters to Friends of the Earth and - ultimately - help us win our campaigns.
Working closely with the digital, marketing, and campaigns teams, you'll optimize our online actions for campaign success. This means making sure actions are supporter-centric, clearly communicating results, and flexibility in supporting your colleagues and channel owners.
About the team:
The Digital Campaigns Officer is part of the Campaign Activism team, which works to make sure that our campaigns work effectively with our activist network, our international network, and makes best use of our supporter base for campaigning. You’ll also be working with a wide range of teams and campaigns across the organisation, including the marketing and digital teams.
About you:
We’re looking for someone who has some understanding of online campaigning, can pick up digital tools quickly, and who is comfortable writing high-quality copy sometimes to tight deadlines. You’ll be working across a variety of different campaigns, so will need to be a well-organised communicator and pick up ideas quickly.
Join us and play a crucial role in helping Friends of the Earth campaign, recruit and deliver change.
For more information please read the job description.
Closing date: Monday 22nd September 2025 (23:59)
Hours: Full time (30 hours over 4 days)
Location: Flexible across England, Wales and Northern Ireland
(London salary applicable to candidates who are based in the London office a minimum of two days a week)
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.



The client requests no contact from agencies or media sales.
About Chiva
Chiva works to ensure that children and young people living with HIV have the support and opportunities they need to live well and achieve their greatest potential. We believe they deserve to have their voices heard and taken seriously. We place their experiences and views at the heart of everything we do and are led by their priorities from shaping services to influencing policy, research priorities and professional practice.
Job purpose:
We’re looking for a Participation Officer to ensure that the voices of children and young people living with HIV are at the heart of Chiva’s work.
We’re looking for someone who is passionate about youth empowerment, skilled in participation practice, and confident working with diverse groups of young people.
In this role, you will:
- Support and develop the Chiva Youth Committee (CYC) to shape our charity’s direction and decisions.
- Organise CYC events, campaigns, and support their delivery of the annual Chiva conference CYC led symposium.
- Seek opportunities for young people to influence policy, practice, and raise public awareness.
- Build strong relationships with health professionals, policy makers, and international youth networks.
We want someone with:
- Extensive experience of working directly with young people in a support role.
- A passion for youth engagement and leadership development.
- Great facilitation, organisation, and communication skills.
- A strong commitment to equity, diversity, and inclusion.
Why Join Us?
- You will play a vital role in shaping the future for young people living with HIV.
- You will get to work in a supportive, inclusive, and values driven team.
- You will be part of a charity with a strong community where young people’s voices genuinely drive change.
Those with lived experience of HIV are especially encouraged to apply.
Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.
Please see the website link for the full job description and details on how to apply.
Deadline for applications: Thursday 25th September 2025 at 5pm.
Interviews to take place on Tuesday 7th and Wednesday 8th October.
The client requests no contact from agencies or media sales.
Join Addiction Family Support
Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.
The Role: Services Manager
As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.
You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.
Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.
This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.
Responsibilities:
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Line-manage our team of seven part-time Family Support Workers.
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Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.
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Help develop, pilot, and evaluate new services to meet emerging needs.
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Support the development and implementation of key policies and procedures.
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Act as one of two Designated Safeguarding Leads (training provided if needed).
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.
Temporary Supporter Care Officer - £14.20/hour - Bristol/Hybrid
Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location: Bristol - hybrid (2 days/week in the Bristol hub)
Start date: ASAP
Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.
The role
You'll be the friendly, helpful first point of contact for supporters - answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity's e-commerce shop. You'll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.
Key responsibilities:
Respond promptly to supporter enquiries across multiple channels
Update and maintain the supporter database (Donorflex) with accurate contact and donation details
Process and reconcile donations, ensuring prompt banking and thanking of donors
Provide first-line support for legacy and in-memory gifts
Support e-commerce customers with orders and enquiries
Handle complaints professionally and in line with procedures
Collaborate with fundraising teams on projects, ensuring excellent customer service
Monitor compliance with fundraising regulations and data protection legislation
We're looking for someone with:
Experience in a customer service role, handling enquiries via phone, email, and digital channels
Strong written and verbal communication skills
Excellent IT literacy, including Microsoft Word, Excel, and Outlook
Experience with CRM systems
Understanding of GDPR and fundraising regulations (or willingness to learn)
Ability to work independently and plan effectively
A commitment to delivering high-quality supporter care
If you're passionate about great customer service and supporting a charity's mission, we'd love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay.
As leading charity recruitment specialists and a certified B Co
Join Addiction Family Support
Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.
The Role: Operations Manager
As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.
You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.
Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.
This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.
Responsibilities:
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Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.
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Train and support staff and volunteers to use key systems:
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Bitrix24 (CRM).
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VCC by Call Handling (Helpline telephone app).
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Three Rings (Helpline rota scheduling).
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Microsoft Teams/Zoom (video calls).
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Extract and report on data from key systems to support monitoring and evaluation.
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Support recruitment and onboarding of new staff and volunteers.
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Help develop and implement new policies and procedures to support quality and consistency.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.
Commercial Sales Manager
Full time – 37.5 hours per week
Annual Salary £43,931 plus car allowance/travel expenses £3,400p.a plus excellent benefits
Location – Remote
Are you an experienced sales professional looking to use your skills to work within a meaningful and rewarding environment?
This is an exciting opportunity to join a growing charity as we have ambitious plans to grow our income so that we can develop and deliver our services to help our fire families. To do this, we are seeking a Commercial Sales Manager to join our Commercial Sales team to be at the forefront of our commercial strategy, driving revenue and profitability across our range of commercial activities.
Playing a key part in managing and developing client relationships, this role is ideal for someone who thrives on building relationships. It’s a pivotal role with a focus on diversifying and increasing our income, identifying new business opportunities whilst ensuring the sales strategy is aligned with charity goals.
This is a visible, field-based role with a requirement to travel across the UK, working closely across the charity with other team members and externally with our partners, ensuring efforts are aligned, providing feedback to influence our product and service offerings.
To be successful in this role you will have:
- a proven track record of meeting and exceeding sales targets
- strong commercial acumen
- the ability to analyse markets trends and competitor activity, proactively identifying new and exciting opportunities for us to explore
- excellent interpersonal and communication skills to build new and strengthen existing relationships
- competent market research, report writing and financial analysis skills and will use these to support your activities and contribute to the overall business reporting environment.
This role will work across the UK and therefore a flexible approach is required to support our commercial activities and there will be some occasional evening and weekend working as required within the scope of the role.
The post is subject to a disclosure check with the Disclosure and Barring Service.
We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.
How to apply
Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil our criteria for this role.
More information about us and the role can be found on our website.
The closing date for applications to be received is 9am on Thursday 4 September 2025.
First stage interviews will take place via MS Teams, on 11 September 2025, with second in person interviews to take place on 17 September 2025 (Please note this will be held at our Head Office in Basingstoke) where a presentation will be required.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives





The client requests no contact from agencies or media sales.
The Methodist Church in Great Britain is seeking four part-time Regional Safeguarding Team Coordinators to join our dedicated Safeguarding Service.
Location: Home based (NW, NE, SW, SE) with occasional travel
Hours: Part time (17.5 hrs per week)
The role holders will provide efficient, effective and confidential administrative support and assistance across each of our four regional safeguarding teams.
Working as part of a collaborative service, each Team Coordinator will play a key role in enabling the regional safeguarding teams to deliver timely and professional advice, guidance and interventions to churches and church-based community projects and work across the regions.
To be successful in this role, you will bring:
- Proficient time management and organisational skills, with the ability to prioritise effectively
- Excellent interpersonal and communication skills
- Proven ability to manage highly confidential and sensitive information, in accordance with legal and regulatory requirements
- Confidence in using digital tools and software with the ability to adapt to new systems
- Emotional resilience to work with safeguarding related matters
This is a great opportunity to contribute to a vital area of Church life. We welcome applications from people of all backgrounds, and especially encourage individuals with a personal understanding of the church context and its safeguarding responsibilities.
To apply please go to the Methodist Church's 'jobs and voluntering' webpage.
Closing date for applications is: Friday, 5 September 2025
Interviews will be held on:
RSTC in North West – Monday, 6 October 2025 in Manchester
RSTC in North East– Wednesday, 8 October 2025 in Leeds
RSTC in South West – Monday 29th September at The Mint, Exeter.
RSTC in South East – Friday 26th September at MCH in London.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a passionate and strategic Digital Marketing Lead to take our online presence to the next level — amplifying our campaigns, engaging our bladder cancer community, and making sure our messages reach the people who need it most. If you’re ready to combine creativity with impact, your skills in digital marketing could help us support more patients, improve early diagnosis and change outcomes for bladder cancer patients, then we want to hear from you.
The client requests no contact from agencies or media sales.
Harris Hill is thrilled to be partnering with a charity dedicated to providing excellent care and support to older people.
They are searching for a passionate and strategic Trust and Foundations Fundraiser to join their committed team and help secure funding that will support the delivery of personalised services to meet individual needs.
As Trust and Foundations Fundraiser, you will be responsible for maximising income by building and maintaining relationships with existing portfolio of trust donors through excellent relationship management. You will research and identify new opportunities, and write and submit high quality, targeted proposals to secure support from new and lapsed funders. You will prepare written reports on activities, progress and income against objectives and ensure the impact of the work is clear, visible and effectively communicated on social media, on the website and in the Impact Report. You will also use the database to maintain accurate and detailed records, manage relationships, and coordinate actions and deadlines.
To be considered for this role you will need:
- Experience of writing successful, compelling trust applications and reports.
- Experience of building and maintaining relationships with funders
- Proven success in achieving and exceeding fundraising targets.
- Excellent written and verbal communication skills
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 0207 820 7332
Salary: £34,500 - £36,000
Permanent, Full-time (35 hours per week)
Location: Predominantly home based with requirement to work from central office in Woking once per month.
Deadline: Monday 8th September at 9am
Application process: Cover Letter and CV
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Are you able to listen? Do you have the experience, maturity and empathy to support people who have concerns about their workplace ? Could you help someone decide their next steps, without stepping over the line? You will be covering the trusts in Chester & Wirral Area so you will need to live not too far from this area and drive and have access to a car.
This role is remote but you will be visiting the trusts when needed in Chester & Wirral.
We are looking for a candidate with excellent communication skills to support contacting employees to find a self-determined resolution to their concerns for independent and confidential staff liaison service.
The Role
To provide independent, confidential liaison for all staff
To support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern promptly in accordance with agreed timescales
Surface issues for the organisation which might otherwise be unknown
Promote an environment of Freedom To Speak Up
Provide support for staff who feel unable to raise issues internally or without support
The Candidate
Proven management and organisational skills at a midmanagement or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Strong report writing skills
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and working on own initiative
Basic knowledge of Employment Law, the Equality Act and data protection
Knowledge of HR policy and proven experience of staff management desirable
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Animals Asia: Philanthropy Manager (UK/Europe Lead)
Location: UK or EU home based.
Salary: £50,000 per annum
Contract: Full-time, Permanent
At Animals Asia, we don’t just talk about compassion – we live it. Every. Single. Day. We're on a powerful mission to end cruelty and restore respect for animals across Asia. Best known for our pioneering work to end bear bile farming, we also run life-saving sanctuaries in China and Vietnam and push for long-term, sustainable change. With 400+ passionate changemakers around the globe, our movement is growing fast – and we need YOU to help lead the charge.
We’re on the hunt for an experienced major gift fundraiser to lead our philanthropy activities in the UK and EU – you will have an exceptional ability to build and maintain relationships with key existing stakeholders as well as potential new donors to help us grow our giving community in the region and supercharge our impact for animals.
What You’ll Do:
As our new Philanthropy Lead for the UK and EU, you’ll:
- Develop and implement strategies to cultivate, solicit and steward donors to support the charity.
- Manage a pipeline of high-net-worth individuals.
- Build strong, long-term relationships, providing exceptional donor experience, while focusing on new business research and growing your portfolio of five, six and seven figure donors.
- Deputise for other philanthropy managers where required and share your experience and ambition with the wider philanthropy team.
Who You Are:
You will have expertise and a track record in major gift fundraising, relationship management and prospect research, as well as be able to demonstrate superb donor care. You will also be an authentic and confident leader who can build a genuine and long-lasting connection between donors and Animals Asia. You will have superb communication and project management skills, and will have the ability to work flexible hours to accommodate global time-zones and travel domestically and internationally.
You thrive in remote teams, know your way around CRMs, and you’re 100% aligned with our values: Empathy. Respect. Courage. Tenacity. Most of all? You care deeply about animal welfare – and you’re ready to turn that passion into progress.
Closing date: Monday 8th September, 9am BST.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an experienced Community and Corporate Fundraiser to join our team at an exciting period of growth for our charity. Building on our existing relationships and developing new partnerships, you will help increase unrestricted income through community and corporate fundraising initiatives.
Elayos exists to bring compassion, support and advocacy to vulnerable and isolated birthing people in Birmingham. Our Perinatal Outreach Workers, come alongside, build relationships, listen and equip with the information needed to empower our clients to have a positive and informed pregnancy, birth and postnatal period.
Our staff and volunteers offer continuity of care as we assist with emotional, practical and physical needs. Elayos values the importance of trauma-informed approaches and seeks to offer this to both staff and clients. Where appropriate, we signpost and collaborate with other organisations to ensure that the greatest range of support is given.
Alongside emotional support, we provide: a baby bank stocking essential equipment and consumables, expert infant feeding support, a small hardship fund for essential items, vouchers to clients at Christmas and toy packs for vulnerable children.
The client requests no contact from agencies or media sales.
In the words of Nobel Laureate Abhijit Banerjee, "Pratham's impact on the lives of millions of kids has been tremendous; it is quite simply an exceptional, best-in-class organisation that has managed to scale across India."
Founded in India, Pratham has become one of the world’s most influential education charities—pioneering cost-effective, evidence-based solutions that have transformed learning for millions of children. Now, through Pratham UK and our global partners, we’re taking these proven programmes to communities across the Global South—from rural India to sub-Saharan Africa, and soon to Latin America, with a new office opening in Bogotá, Colombia.
In the UK, we’ve grown income from £350k to £1.7m in just four years, powered by a committed network of high-net-worth individuals and philanthropists—many from the Indian diaspora. We’re aiming even higher, with a goal of £4m annually by 2030 - our US sister charity raise $30m a year and $20m is raised in India, the programmes are effective and highly scalable.
We’re seeking a talented Head of Philanthropy and Special Events to lead major donor fundraising, oversee our flagship gala, and expand our high-value events. This is your chance to shape the growth of a pioneering Indian NGO with truly global impact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week
Location: Home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.
Contract: Permanent
Want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run community meals using surplus food.
You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders and be passionate about food and cooking.
There will be frequent travel to our projects in Yorkshire and The Humber, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and a GP helpline and private prescription service.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: We will be shortlisting and interviewing for this post on an ongoing basis and the vacancy will close once we have found the successful candidate.Please apply as soon as possible if interested, and no later than 11.59pm on Sunday 31st August.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member. Please email our Jobs inbox if you require assistance or adjustments when applying.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
ID: 1542 Operational Manager – Central (West Midlands Northamptonshire and sorrounds)
Service: Central Region
Salary: Grade 4 Point 34 – 38: £42,140 - £46,240 FTE per annum
- Additionally, £480 home-based allowance FTE per annum
Location: Home based with travel to various locations across West Midlands Northamptonshire and surrounds
Hours: 37 hours per week (full time).
We offer flexible working arrangements - please see below for more details.
Contract: Permanent Contract
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are seeking a highly skilled and dynamic manager to provide operational leadership for services in the Central region of England. You will have overall responsibility for the safe, high-quality, and financially sound delivery of services across the west Midlands and Northamptonshire.
You will bring proven experience in managing services for children, young people, and families with complex needs - such as neurodiversity, special needs and disabilities, and family support concerns. You will also have a strong track record in leading, managing, and developing staff teams while maintaining high service standards.
In this role, you will build and maintain effective relationships with key stakeholders in the region and contribute to the development and growth of Family Action’s services and strategic ambitions.
Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.
Responsibilities:
Leadership & Line Management
· Provide leadership and line management to service managers and project leads.
· Oversee recruitment, supervision, and staff development in line with Family Action policies.
· Foster a high-performance culture and provide operational cover when needed.
Financial Oversight
· Manage service budgets to ensure sustainability and value for money.
· Identify financial risks and contribute to business planning and service development.
Operational Delivery & Quality Assurance
· Ensure services meet strategic goals and comply with quality, safeguarding, and data standards.
· Lead on new service setup, performance monitoring, and continuous improvement.
· Embed service user participation and report Social Value outcomes.
Strategic Growth & Business Development
· Support regional strategy delivery and contribute to tenders and funding bids.
· Build partnerships, promote services, and help coordinate events to share best practice.
Main Requirements (for details check the job description and person specification):
- Lead delivery of key projects and high-quality services.
- Manage teams, operations, and new service setups.
- Oversee and lead safeguarding and quality assurance within services
- Champion service user involvement and feedback.
- Monitor performance and drive continuous improvement.
- Balance operations with strategy
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· complete an application form on the Family Action portal
· Closing Date: Sunday 7th September 2025 at 23:59
Interviews - week commencing 15th September and 22nd September - dates to be confirmed.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full address on advert document).
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



