Community supporter care officer jobs

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

This is an exciting opportunity to be part of a passionate, supportive team and to help grow community and events frundraising directly enables Bipolar UK to reach more people, reduce harm, and save lives. You will be trusted to lead, encouraged to innovate, and supported to do your best work.This is a management role focussed on strategic planning, enabling delivery and leading a small team to perform at their best.

Working closely with the Director of Fundraising and alongside the Strategic Partnerships and Trusts teams, you will be responsible for setting clear plans, developing effective fundraising approaches, and ensuring strong systems, processes and supporter experiences are in place to drive sustainable income growth.

You will lead the delivery and development of community fundraising, challenge events, individual giving through community activity, and in-memory fundraising. A key part of the role will be developing a clear and engaging events and fundraising volunteer offer, including an effective induction process that enables volunteers to fundraise confidently on behalf of Bipolar UK.

This role requires a thoughtful, organised and people-centred manager who understands how to balance ambition with compassion in a mental health charity context.

Key Responsibilities

1. Strategic leadership and planning

• Develop and deliver a clear community and events fundraising strategy aligned with Bipolar UK’s wider fundraising and organisational goals.
• Translate strategy into achievable annual plans, income targets and team objectives.
• Use insight, data and evaluation to inform decision-making and continuous improvement.
• Work with the Director of Fundraising to forecast income, manage risk and maximise return on investment.

2. Community and events fundraising delivery

• Lead the planning, delivery and growth of a portfolio of community fundraising initiatives and challenge events, both in person and online.
• Ensure a consistently high-quality supporter experience across all community and events activity.
• Oversee web content and digital resources to support community and event fundraising
• Identify and develop new fundraising opportunities that align with Bipolar UK’s mission, values and supporter base.
• Act as an ambassador for Bipolar UK at key events when required.

3. Volunteer fundraising offer

• Develop a clear, accessible and motivating events and community fundraising volunteer offer.
• Design and implement an effective volunteer induction process, ensuring fundraisers feel confident, supported and well-equipped.
• Work with colleagues to ensure volunteer fundraising activity is aligned with safeguarding, wellbeing and organisational policies.

4. Digital campaigns and income growth

• Lead on the planning and delivery of digital-led community and events fundraising campaigns.
• Work collaboratively with Marketing and Communications colleagues to develop supporter journeys, content and communications that drive engagement and income.
• Develop approaches to grow connected income streams, including regular giving and in-memory giving, through community and digital activity.
• Monitor performance, assess impact and report clearly on outcomes and learning.

5. Supporter experience and stewardship

• Ensure supporters are stewarded with care, empathy and professionalism, recognising the personal connection many have to bipolar.
• Oversee thanking, updating and re-engagement activity to build long-term supporter relationships.
• Ensure accurate and compliant use of the CRM and fundraising data.

6. Team leadership and organisational contribution

• Line-manage and support the Fundraising Officer and Supporter Engagement Assistant, providing clear direction, coaching and development.
• Create a positive, supportive and high-performing team culture focused on impact and learning.
• Oversee income and expenditure for the community and events portfolio, monitoring budgets and performance against targets.
• Contribute to organisational planning, cross-team working and the development of efficient systems and processes.
• Evaluate performance and produce insight-led reports to support decision-making and improvement.
• Uphold Bipolar UK’s values at all times.

Essential Criteria

• Significant experience managing community and/or events fundraising, with a track record of achieving income and engagement targets.
• Experience of line-managing staff and leading a small team to deliver effectively.
• Strong planning and organisational skills, with experience translating strategy into delivery plans.
• Experience of managing budgets and reporting on performance and impact.
• Demonstrable experience of digital fundraising and use of online fundraising platforms.
• Experience working with volunteers or community fundraisers.
• Strong communication skills, with the ability to motivate and inspire others.
• Confidence using CRM systems and fundraising data.
• Knowledge of the UK charity sector, GDPR and fundraising best practice.
• A compassionate, values-led approach and confidence working in a mental health context.

Desirable Criteria

• Fundraising qualification or Chartered Institute of Fundraising membership.
• Lived experience of bipolar, or a close personal connection to someone affected by the condition.

Join Homeless Oxfordshire as our Events & Community Fundraiser and help bring inspiring events to life while supporting amazing community fundraisers. You’ll plan and deliver key events, from challenges like the Oxford Half Marathon to flagship events like Race Across Oxfordshire. You’ll build strong relationships with schools, faith groups, local organisations, and community groups, supporting them to raise vital funds and awareness.

If you love connecting with people in your community and making a real impact, we’d can’t wait to hear from you!

Main Purpose Of The Job:

The Events and Community Fundraiserwill take responsibility for the planning and delivery of Homeless Oxfordshire’s events and third party events, and provide exceptional care to our community fundraisers. Working closely with the Community Fundraising Manager and Partnerships Fundraising Manager and the wider Fundraising and Communiations team, they will plan and run a calendar of events to engage our community and corporate supporters, as well as the general public, with the aim of raising money for and awareness Homeless Oxfordshire.

They will work with the Community Fundraising Manager to develop and build relationships with community and corporate supporters, and give talks to community groups (schools, faith groups, local organisations etc.) to encourage their support for the charity.

Main Areas Of Responsibility:

Events Planning And Delivery

· Oversee planning and delivery of our community and corporate events including the Golf Day, Race Across Oxfordshire, the Business Breakfast, HOxStock, and the Thank You event.

· Liaise with venues, suppliers and contractors to ensure all events are well planned and professionally run.

· Manage all event communications, from invitations, registration, to event day and follow up, ensuring an excellent support journey throughout.

· Support the Community Fundraising Manger on third party events, including Homeless Oxfordshire’s participation in the Oxford Half Marathon, the London Marathon, London to Brighton bike ride and other challenge events.

· Manage and plan event day activity at third party challenge events.

· Support community groups who are running their own “in aid of” events for Homeless Oxfordshire, providing materials and promotion and attending events where appropriate.

· Ensure timely communications and stewardship of all challenge event participants.

Community Fundraising

· Support the Community Fundraising Manager to research and identify community fundraising prospects, and deliver communications and approaches to engage schools, colleges, faith groups and other community organisations.

· Give talks to community groups (schools, faith groups, local organisations etc.) to encourage their support for the charity and represent Homeless Oxfordshire at community fundraising events.

· Support the Partnership Fundraising Manager to steward employee fundraising activities e.g. bake sales, Giftmas collections etc.

· Work with HR and the Community Fundraising Manager to recruit and manage Community Fundraising Volunteers who can give talks to community groups.

· Work with the Community Fundraising Manager and Marketing and Communications Manager to develop presentations and resources to enable volunteers to represent Homeless Oxfordshire at community events.

· Oversee the administration linked to community fundraisers, including updating the database with communications and monitoring and managing fundraising materials.

· Support community fundraisers to use and register on third party platforms e.g. JustGiving, Enthuse, providing encouragement and tips for securing sponsorship and funding.

· Ensure timely and professional communication and interaction with community supporters, and prompt thanking of fundraisers and donors.

· Take responsibility for responding to/redirecting all emails to the shared fundraising inbox.

· Undertake other relevant duties, supporting the Fundraising and Communications team as required.

General Duties:

• Compliance with Homeless Oxfordshire’s policies and procedures.

• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

• Contribute to the work of the broader team.
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

• Be prepared to work evenings and weekends, as the job reasonably demands. Time off in lieu will be given.

Key Internal Working Relationships:

· Community Fundraising Manager, Partnerships Fundraising Manager, and Fundraising and Communications Team.

· CEO and Senior Management Team.

· Support Staff and Resident Engagement Team.

Key External Working Relationships:

· Schools, colleges, and universities.

· Local faith groups.

· Other community groups, e.g. Women’s Institute, Guides, Scouts etc.

· Challenge event participants.

· Third party event organisers and fundraising platforms e.g. JustGiving.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

This role will support the Database Manager in overseeing and enhancing Sarcoma UK’s Raiser’s Edge NXT database to ensure it supports strategic fundraising, data-driven decision-making, and organisational growth. This senior role balances day-to-day database operations with a focus on innovation, integration of new technologies, and the delivery of advanced reporting and insights that align with Sarcoma UK’s strategic objectives. The Senior Database Officer also plays a key role in staff upskilling and future-proofing the charity’s data systems.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Promise: 

Everything we do is shaped by the people affected by sarcoma.

Our work is guided by five commitments:

• We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
• We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
• We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
• We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
• We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.

Duties and key responsibilities

Database Administration (Raiser’s Edge NXT)

• Manage, maintain and optimise constituent and gift data on Raiser’s Edge NXT to ensure accuracy and compliance.
• Support the Database Officer with processing incoming donations from online giving platforms including JustGiving and Fundraise Up to ensure accurate integration and reconciliation.
• Support the Database Officer with monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
• Work with the Database Manager to develop and manage Omatic Cloud automated processes for importing constituent and gift data from external fundraising platforms.
• Support the Database Manager in designing and monitoring database KPIs.
• Lead data cleansing and housekeeping projects including data retention, consent and Gift Aid reviews identifying areas for improvement and implementation of best practice in collaboration with the Database Manager and Database Officer.
• Support fundraising stewardship through event management, automated workflows and mailing list coordination.
• Process and record Gift Aid declarations in accordance with HMRC guidelines.
• Maintain high standards of data quality, GDPR compliance and robust data controls.
• Administer user access and database security settings in line with internal policies and GDPR.

Data Reporting and Insights

• Build sophisticated donor segmentation, pipelines and automated journeys to improve donor retention and engagement.
• Deliver tailored reports, interactive dashboards and insights to support strategic decision-making.

Staff Training and Support

• Provide tailored team training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of Raiser’s Edge NXT.
• Manage data-related enquiries and provide timely support.

Cross Function Collaboration

• Work closely with the Database Officer to align on day-to-day data processing and support.
• Partner with the Finance Team on reconciliation and reporting.
• Collaborate with Fundraising, Communications, and Support Services teams to provide strategic database insights and technical guidance.

Other

• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI’s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more.

This is a 12-month FTC

 

Key Responsibilities:

 

Campaign and Automation Journey Planning & Delivery

· Hands on delivery, including build and test high‑quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions.

· Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys.

· Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed.

· Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic.

· Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone)

Reporting, Performance & Insight

· Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value.

· Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations.

· Use A/B testing, segmentation and behavioural insights to drive continuous improvement.

· Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction.

Data, Compliance & Quality Assurance

· Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance.

· Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment.

· Champion accessibility, inclusive language and best‑practice UX within email design.

Collaboration & Stakeholder Management

· Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability.

· Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience.

· Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability.

· Liaise with platform and technology partners to troubleshoot issues and support continuous improvement.

Platform & Technical Ownership

· Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys.

· Support the development of templates, modules, reusable assets and stronger processes.

· Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability.

· Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment.

Training & Upskilling

· Champion email channel best practise to uphold high quality assurance and executional standards.

· Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys.

· Create and maintain documentation of learnings, processes, ways of working and results where required.

Knowledge, skills and experience needed:

· Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment.

· Hands‑on experience with email marketing platforms and CRM systems.

· Proven track record of improving performance through testing and optimisation.

· Experience working with data teams and segmentation logic.

· Familiarity with behavioural insights or loyalty‑building techniques.

· Strong understanding of email best‑practice, including accessibility, personalisation and UX.

· Knowledge of GDPR, PECR and data governance standards.

· Excellent copywriting and editing skills.

· Strong analytical skills with ability to turn insight into action.

· Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent).

· Ability to manage multiple projects with competing deadlines.

· Ability to work collaboratively across teams and managing stakeholders.

· Comfortable working autonomously, prioritising delivery.

· Proactive mindset, self-starter and passionate about customer-first communication.

· Excellent attention to detail and organisational skills

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £37,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 17th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Position: Community Voice Officer

Location: Barnsley, South Yorkshire

Hours: 25 hours to be taken between Mon – Fri, one day working from home, other days expected to be in the community or office

Salary: £30,000 pro rata; 5% pension contribution, 33 days of annual leave entitlement (inclusive of bank holidays) pro rata

 Reportable to: Healthwatch Manager

Direct reports: None

Job Purpose

Healthwatch Barnsley (hosted by Barnsley CVS), is going through an exciting redesign to enable community voices to have even greater impact on the current strategies and developments in Barnsley.  The Community Engagement Officer role is an impactful and rewarding opportunity to join the Healthwatch Barnsley Team as we navigate upcoming changes introduced through the new NHS 10 Year Plan and the forthcoming Health Bill.  This role will ensure that the voices of Barnsley residents remain central as we work towards building a health and social care system that is fit for the future.

You will use your excellent interpersonal skills and creativity to gather feedback on Barnsley priorities, ensuring residents’ views shape local projects and developments contributing to Barnsley’s vision as the “Place of Possibilities”.

Working with Barnsley CVS and other established third-sector organisations you will identify new ways to reach under-represented or seldom-heard communities and strengthen how their voices inform local decision-making. You will collaborate with the wider Healthwatch team to support a strong, credible and independent voice within Barnsley’s strategic boards, helping to create a genuinely “Listening Borough”.

By capturing residents’ experiences and feeding them back to services you will contribute to a continuous feedback loop that empowers communities, builds trust and encourages ongoing participation in future engagement activities.

Key focus areas you could be working on include topics such as system-wide shifts

· Hospital to Community

· Analogue to Digital

· Sickness to Prevention

· Health on the high street

· The Barnsley 2040 vision

As part of the redesign, you will work as a team to design new ways to create dynamic feedback loops to the public using tools such as magazine creation, blogs or vlogs, podcasts, social media.  Your work will ensure that the communities in Barnsley know that their voice can have a genuine impact on the shaping of their town.

Employee benefits

- 33 days of annual leave (including bank holiday) which increases with longevity

- all staff given time off between Christmas and New Year without it impacting your leave entitlement

- enhanced sick pay during probation and increased entitlement with longevity

- 5% pension contribution

- discounts at local gym

- Enhanced maternity pay

About The Role

As Individual Giving & Supporter Care Manager at Place2Be (within a Fundraising Team of 27), you will play a significant part in the Individual Giving and Philanthropy & Special Events team, in a busy and varied role. The Individual Giving and Supporter Care team consists of the Individual & Supporter Care Manager, a Supporter Care Officer and an Income Processing Assistant, and sits alongside the Philanthropy and Special Events team under the leadership of the Deputy Director of Fundraising. 

We are seeking a dynamic and experienced Individual Giving & Supporter Care Manager to lead the development and delivery of our Individual Giving & Supporter Care programme, to include 2-3 appeals each year, delivery of our annual supporter magazine, legacy and in-memory income, income processing and ensuring that our supporters are being looked after in the best possible way.

This role is pivotal in engaging supporters, raising vital income and enhancing our organisation’s profile through exceptional communications. You will work closely with colleagues across Fundraising, Communications, Finance and Operations to deliver strategic, creative and impactful communications that inspire and connect with our supporters and the general public. With a strong understanding of donor engagement, acquisition and retention, you will drive income growth through this programme.

 

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on Monday 4 May 

1st Interview date:(in person) – Monday 11/Tuesday 12 May
2nd interviews (online) – Monday 18 May/Tuesday 19 May

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.fun

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

 

Support and Information Officer

Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.

Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)

Contract: Permanent

Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.

We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.

About the role
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.

You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.

Key responsibilities:

• Support the delivery of Health Academy activities, wellbeing programmes, and external events
• Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
• Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
• Coordinate and support administration, data collection, and reporting to help inform service development
• Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
• Support the organisation and maintenance of equipment, resources, and health and safety requirements
• Represent Big C at events and contribute to the ongoing development and improvement of services

If viewing this vacancy from our website, you can download the full job description here: Support and Information Officer.

An accessible version of the job description for visually impaired applicants is available here: Support and Information Officer – Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

Our Room is a values-driven, creative support community working with male, trans and non-binary people who do sex work: an often-hidden population experiencing some of the highest levels of homelessness, trauma, poor mental health and social exclusion in Manchester. For twenty years, we have been a trusted, specialist service providing intensive advocacy alongside creative, developmental programmes that help participants stabilise their lives and imagine new futures.

As a Manchester-based organisation, we are the only organisation in the UK whose core mission is to support male, trans and non-binary people who do sex work. We believe that everyone who sex works deserves dignity, respect and safety.

We are seeking someone who can bring together clear strategic thinking and hands-on-leadership to inspire our staff team and represent the charity externally across key sectors and partnerships. This is an opportunity to lead a unique and vital organisation supporting male, trans and non-binary people who sex work.

The CEO acts as the primary external ambassador for the organisation, maintaining partnerships across housing and homelessness, sex work and VCSE sectors. The role is responsible for establishing our inclusive, values-led culture and is accountable for ensuring the charity delivers impact for male, trans and non-binary people who sex work. 

About Police Care UK
Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too. We’ve evolved from a traditional benevolent fund into a sector-leading organisation delivering evidence-informed support, trauma-focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need. 

Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.

About the role
As our Engagement Officer, you’ll play a key role in raising awareness of Police Care UK, strengthening relationships across policing and local communities, and supporting events and initiatives that increase engagement, partnerships, and income generation. You’ll be the friendly, confident presence representing the Charity at policing events, community activities, conferences, and fundraising opportunities - ensuring Police Care UK is always represented with professionalism, warmth, and impact. This is a varied, outward-facing role that will suit someone who enjoys meeting people, building relationships, and bringing our mission to life.

What you’ll do

• Grow awareness and engagement with Police Care UK across community groups, partner organisations, supporters, and potential beneficiaries, increasing visibility within key audiences.
• Act as a central point of contact for event, engagement, and speaking enquiries from community organisations, charities, corporate partners, event organisers, and other external stakeholders.
• Coordinate the Charity’s attendance at community events, fundraising activities, and conferences, including planning logistics, preparing materials, supporting volunteers, and gathering post-event insights.
• Support the Executive Leadership Team to ensure appropriate representation at higher-profile events, preparing briefing materials and ensuring consistent messaging
• Collaborate with the Volunteer Manager to identify and support volunteer involvement at events, community activities, and awareness opportunities.
• Support the Fundraising team by promoting community fundraising, challenge events, payroll giving, and corporate partnership opportunities to a wide range of audiences.
• Develop insight into our audiences, helping the organisation better understand supporter motivations, community needs, and engagement opportunities.
• Serve as a brand ambassador for Police Care UK and to represent the Charity values in all that you do. 
• Work within agreed KPIs to measure the success of engagement activities and ensure alignment with the Charity’s strategic objectives.
• Assess and prioritise event and engagement opportunities, ensuring each activity has clear objectives, outcomes, and value for the Charity.

What you’ll bring
Essential

• Excellent written and verbal communication skills with strong attention to detail.
• Strong time-management skills and the ability to stay organised in a busy environment.
• Confidence presenting and delivering key messages in an engaging, accessible way.
• Experience motivating and supporting people in a friendly, professional manner.
• Ability to work collaboratively and adaptively in a dynamic environment.
• Strong IT skills, including Microsoft Office.
• Experience engaging with people from diverse backgrounds.
• Experience using CRM systems to log and track engagement data.
• Experience managing projects or new initiatives.
• Experience organising events and preparing supporting materials.
• Understanding of, and empathy for, the mental-health challenges faced by those in high-pressure roles, including policing.

Desirable

• Evidence of CPD in communications, engagement, or related fields.
• Strong analytical skills and experience working with data.
• Interest in public service, community engagement, or the charity sector.
• Experience working within a policing environment.
• Experience working with volunteers.
• Experience supporting fundraising or income-generation activities.
• Experience handling sensitive conversations or supporting individuals in challenging circumstances.
• Broad understanding of UK policing.

Why work with us
You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:

• Enhanced wellbeing support
• Pension scheme with up to 8% employer contributions
• Development opportunities
• A 35-hour working week
• A supportive, collaborative culture
• The chance to make a meaningful impact on the lives of police, staff, volunteers, and their families

Contract: 12 month , fixed-term
How to Apply:  Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able. 

Limitations: This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.

Equal Opportunities Policy: The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation. 

REF-228 175

London Landmarks Half Marathon Communications & Engagement Officer

The London Landmarks Half Marathon is looking for a creative, highly organised Communications & Engagement Officer to help shape how we connect with participants, communities and partners. It’s an exciting time to join the team as we look ahead to our 10th anniversary in 2027.

This role is ideal for a strong storyteller who enjoys creating clear, compelling content across multiple channels. You’ll turn ideas into high-quality communications, manage multiple workstreams at pace, and ensure everything is accurate, consistent and on brand. You’ll be confident working with stakeholders, managing approvals and keeping projects moving in a fast-paced environment.

Storytelling is central. You’ll bring participant and charity stories to life with authenticity and care, capturing the real impact of mass participation events on individuals and communities.

Working across social media, email and web, you’ll use insight to continually improve communications.

This is a great opportunity for someone collaborative, detail-focused and purpose-driven, who wants to help deliver a high-profile event that raises vital funds for charity.

To apply, please send your CV and a cover letter (max. 2 pages) outlining your suitability for the role and how your experience matches the job description and role profile. Applications close at 9am on 25 May.

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school.

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 17,000 bed bundles to children to date. 

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a Communications Officer to join the Communications team.

As our ideal candidate you will need to be in commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. This is a hybrid role based between the Leeds warehouse and home, with at least one day per week at the warehouse. Some travel to other locations may be required occasionally for events.

You will be someone who has good experience of the broad range of day-to-day communications admin and management activities that working in a small team brings and someone who enjoys the busyness and variety of this.

Alongside your Communications Officer-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of engaging and growing audiences in the charity sector, due to some of the specialities that come with this, such as understanding the donor experience as opposed to commercial endeavours. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

WHAT WE OFFER

• Starting at £26,000 with progression up to £30,000 p/a (FTE) 

• 28 days annual leave, plus Bank Holidays (prorated for part-time work)

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media.

Please note that we may close this vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your CV and cover letter as soon as possible.

We are looking for 2 motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). These positions are offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.