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We are looking for a passionate and empathetic communications professional to develop, build and manage our public profile. This is an exciting opportunity that comes at a crucial moment for the organisation. We are looking for someone who understands how to co-create with people with lived experience to engage people with the work we do across England, Sierra Leone and Syria.
This is a hands-on role within a small team, shaping campaigns, managing social media and communications, and amplifying the impact of our programmes. You’ll play a key role in:
Developing and delivering marketing & comms strategy
Creating engaging content across digital platforms
Growing audiences and strengthening the organisation’s voice
Supporting fundraising, partnerships and programme visibility
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website. You can also ask for free and private help with your application by contacting them directly.
Multi-award winning Music Action International co-create life-changing music programmes with survivors of war, trafficking and persecution.


The client requests no contact from agencies or media sales.
Job Description
Job Title: Digital Content Officer – SEND
Responsible To: Senior Parent Adviser - SEND
Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)
Hours: 14 hours a week
Salary scale:
Scale point 26
£32,168.00 FTE
£12,867.20 – actual (14 hours a week) plus £26.00 a month home working allowance
Contract: Fixed – until 31 March 2027
Location: Home based - UK
Job Purpose:
To write engaging plain English website copy on SEND law and related education law matters in England.
To help ensure the provision of quality information, advice and support to parent carers.
Main Duties:
To write quality plain English copy for the Contact website.
To review, edit and update existing SEND and education related copy on the Contact website.
To work with the education helpline team to identify and prioritise the information and advice needs of parent advisers and parent carers.
To write and develop content to respond to common SEND and related education law concerns of parent carers.
To help ensure our information and advice reaches more families by working with the comms team to promote our IAS through social media, and digital channels.
To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.
To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.
Demonstrates awareness of education legislation, statutory guidance, and good practice in England.
A commitment to the provision of quality information and advice.
General duties
In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.
The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.
Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.
Staff will be expected to attend training events relevant to their specific responsibilities.
Staff will be offered supervision, support and annual review s incorporating their training needs.
The client requests no contact from agencies or media sales.
Prostate Cancer Research – Individual Giving Manager
Location: Holborn, London. Hybrid working.
Salary: £43,000–£48,000 per annum, with a clear progression pathway.
Contract: Permanent, full-time hours.
Prostate Cancer Research is seeking a driven Individual Giving Manager to play a pivotal role in building and delivering a high-performing fundraising programme at a time of significant growth.
Prostate cancer is now the most common cancer in the UK. At Prostate Cancer Research (PCR), the focus is on accelerating better outcomes for patients, from funding pioneering research to shaping national screening policy. Individual Giving is central to this mission. With a rapidly expanding supporter base and increasing investment in growth, PCR is looking for someone who can help take this programme to the next level.
Working closely with the Head of Individual Giving and Legacies, this role will act as the operational lead for Individual Giving activity, translating strategic direction into effective, insight-led campaigns. The post-holder will take ownership of campaign planning and delivery across multiple channels, driving both acquisition and retention, ensuring activity is optimised for impact and return on investment.
This role will lead the implementation of integrated campaigns across digital and offline channels, including social media, search, email, direct mail and telemarketing. It will also involve managing agency relationships and analysing performance data while continuously testing and refining approaches to maximise results. Alongside this, the Individual Giving Manager will play a key role in developing supporter journeys, creating compelling content and strengthening long-term supporter engagement.
The successful candidate will have proven experience in Individual Giving, with a strong track record in delivering multi-channel campaigns across acquisition and retention. They will be confident managing agencies, working with digital platforms such as Meta and Google Ads and using data to inform decision-making. Strong communication, organisational and analytical skills are essential, alongside a proactive mindset and a desire to test, learn and innovate.
This is an exciting opportunity for someone looking to step into a role where they can shape and grow an Individual Giving programme in a forward-thinking, life-saving charity.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Wednesday 13th May
Transforming Research. Transforming lives.

Senior Social Media and Content Officer
£34,702 per annum
Remote / Hybrid (occasional travel to Birmingham)
Full-Time
Permanent
Full-time, 35 hours per week
Closing Date: Thursday 14th May 2026
About the role
Our client is looking for a creative and strategic Senior Social Media and Content Officer to lead and evolve their social media and content across their well-known charitable services (National Debtline and Business Debtline) and their training and consultancy arm.
Reporting into the Senior Marketing Manager in the Brand and Marketing team, you’ll balance purpose‑driven storytelling with performance‑focused marketing, shaping content that raises awareness, drives engagement, supports service uptake and promotes our B2B training and consultancy services.
If you’re ready to move beyond execution and play a key role in setting direction and strategy, this role is for you.
About our client:
They are a UK charity providing free, impartial debt advice to individuals and small businesses. Their mission is to help prevent financial difficulty and remove problem debt from people’s lives.
Alongside their advice services, they deliver training and consultancy to help organisations better support customers in vulnerable circumstances.
What you’ll do
About you
You’ll be an experienced social media and content professional who combines strategic thinking with hands‑on delivery. You’re confident leading activity, comfortable using data to inform decisions and motivated by the opportunity to make a social impact.
You’ll bring:
Don’t worry if you don’t meet every requirement, if you’re excited about the role, our client would still love to hear from you
What they Offer:
How to Apply
They would love to learn more about you! Please click apply now to upload your CV and answer a couple of questions.
They value authentic applications, so please refrain from using AI-generated content. They are interested in hearing your own words, experiences, and motivations, this helps them understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact them and they will be happy to discuss them.
Important Information
They may close this role early if they receive a high number of applications, so please apply as soon as possible.
They will only use the data you supply to them for recruitment purposes, and it will be held for twelve months. For further details, please see their Privacy Notice for Job Applicants on their vacancies page.
Their Commitment to Inclusion
They take diversity seriously and are committed to creating a workplace that reflects the communities they serve. Their values: ‘They put people first, They support each other, They solve problems’ underpin their vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
They use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. They warmly welcome applications from all backgrounds.
Play to the Crowd (incorporating Theatre Royal Winchester, Hat Fair and Playmakers) is looking for a Fundraising Manager.
Hours/contract: Permanent, full time, 36 hours per week (job share or part-time hours will be considered for the right candidate)
Salary: £34,413 rising to £38,934 depending on length of service depending on length of service
Base: Theatre Royal Winchester / Hybrid
We’re looking for a confident and enthusiastic fundraiser with a track record of delivering and leading major donor fundraising, membership schemes, corporate partnerships as well as securing significant funds from Trusts and Foundations.
The Fundraising Manager is responsible for implementing the charity’s fundraising strategy to increase our fundraised income to support all areas of our activity. This will be achieved by connecting donors and supporters to our mission to delight and unite communities through the power of live performance and participation.
The charity has ambitious plans for the future. We will continue to invest in the beautiful Theatre Royal Winchester. With the absence of Arts Council England National Portfolio funding, we will be transitioning to a new structure and funding model for future Hat Fair festivals. Through our engagement projects we will continue to have impact on our local community both in central Winchester and the wider district.
The Fundraising Manager role will be vital in:
Interested? If you would like to find out more details about this role please visit our website where you can find the Job Description and Person Specification. Our website also contains our application form.
Application deadline: 10am Wed 20 May 2026
Interviews: Wed 27 May 2026
Previous applicants need not apply.
Play to the Crowd is an equal opportunities employer, welcoming applications from the widest possible diversity of backgrounds, cultures and experiences and is also open to job share proposals.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description:
We are seeking a Health and Science Information Manager to lead the development of highquality health information and research communications for people affected by polycystic kidney disease (PKD). This is an exciting opportunity to shape how individuals access, understand and engage with trusted information throughout their journey, from diagnosis and day-to-day management, to the latest scientific and clinical research developments. In this role, you will oversee our extensive portfolio of patient information resources, ensuring all content is accurate, accessible, evidence-based and aligned with the PIF TICK quality standard. You will identify opportunities to create new and engaging resources that meet the evolving needs of the PKD community, using innovative approaches to improve how information is delivered across multiple channels. A key part of the role will be translating complex scientific and medical research into clear, compelling and patient-friendly content. You will help increase awareness of clinical research opportunities, communicate emerging developments in PKD science, and support greater understanding of how research can shape future treatments and care. We are looking for someone with strong strategic thinking, excellent editorial judgement, and the ability to communicate complex health and scientific information with clarity and empathy. This role would suit someone passionate about improving lives through trusted health information while helping connect people to the future of PKD research.
RESPONSIBILITIES:
Health information management and quality:
• Support the development and management of the PKD Charity’s health information portfolio across digital and print platforms
• Ensure all content meets PIF TICK standards, including robust processes for development, review, updating and governance
• Maintain oversight of the full information catalogue, ensuring content is accurate, consistent and aligned with current clinical guidance
• Work with clinicians, researchers, and people with lived experience to co-produce and review content Content development and user need
Content development and user need:
• Identify gaps in current provision and lead the development of new information resources
• Ensure content is clear, accessible, inclusive, and tailored to the needs of different audiences
• Use patient insight, feedback and data to continuously improve the quality and usability of information Innovation in information deliver.
Research and science communication:
• Explore new ways of delivering information beyond written formats (e.g. video, audio, webinars, digital tools)
• Improve how information is presented and accessed across the website and other platforms
• Stay up to date with best practice in health information and digital engagement Research and science communication
• Monitor developments in PKD research, treatments, and clinical trials
• Translate complex scientific and medical information into clear, engaging, and accurate content for non-specialist audiences
• Work with the Communications Manager and wider colleagues to plan integrated campaigns, awareness activity and audience engagement.
• Develop compelling stories, updates and features that bring research to life and show its relevance to people affected by PKD.
• Work with colleagues to increase awareness, understanding and interest in PKD research.
Building engagement with research:
• Help create a culture of interest and engagement in research across the PKD community
• Develop content that builds understanding of how research works and why it matters
• Support communication around studies and clinical trials to ensure patients feel informed.
Collaboration and stakeholder engagement
• Work collaboratively across the organisation to ensure consistency and alignment in messaging
• Build relationships with healthcare professionals, researchers, and external partners
• Involve patients and volunteers meaningfully in content development and review
Quality, monitoring and impact:
• Monitor the reach and effectiveness of health information and research communications
• Maintain accurate records of content review cycles and updates in line with PIF requirements
• Use insight and evaluation to continuously improve content and delivery
ABOUT YOU:
• Strong Content and Editorial Skills: You have experience producing high-quality written content, with excellent attention to detail and the ability to present complex topics clearly and accurately.
• Health or Science Communicator: You have experience working with health, medical or scientific information and can translate technical material into accessible language for public audiences.
• Collaborative Relationship Builder: You work well with others, build positive working relationships quickly, and enjoy partnering with colleagues across different functions to achieve shared goals.
• Confident Team Player: You are comfortable working closely with colleagues such as communications, fundraising, support and leadership teams, contributing ideas and supporting collective priorities.
• Strategic and Proactive: You can see the bigger picture, identify opportunities for improvement and take initiative to drive projects forward.
• Organised and Self-Motivated: You are comfortable managing your own workload, balancing priorities and delivering high-quality work in a remote setting.
• Values-Driven: You are motivated by improving lives, empowering patients with trusted information and supporting progress in PKD research.
HOW TO APPLY:
For information on how to apply, please read the job pack for further details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters.
Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
As Digital Marketing Officer at Crimestoppers, you’ll help bring powerful campaigns to life through engaging digital content, social media and short‑form video. Working across Crimestoppers and our youth service, Fearless, you’ll play a hands‑on role in planning, creating and sharing content that encourages people to speak up and stop crime completely anonymously. This is a fast‑paced, creative role where you’ll build your digital skills, collaborate with passionate colleagues and young people, often feature on camera, and see the real‑world impact of your work from day one.
This role would suit someone who is creative and curious, enjoys making digital content, feels comfortable learning by doing, and is keen to start or develop a career in digital media.
You'll find the full job pack along with this add; please have a read before submitting a CV and covering letter.
1 year FTC | Head office based | £27,818 | Basic DBS required
The client requests no contact from agencies or media sales.
Post summary
This is an exciting senior position for an exceptional digital communications manager who wants to work for a high-impact campaigning NGO. In this role, you’ll have the opportunity to lead and grow the digital channels of one of the UK’s leading rights NGOs. We’re looking for someone with a vision to help take our digital reach to the next level, whilst respecting supporters’ privacy.
Big Brother Watch is a leading voice in the UK protecting privacy and free speech, and has a strong track record of successful campaigns that defend civil liberties in the UK. In this role, you’ll work closely with the Director and Head of Advocacy to build campaigns that respond to pressing threats to our freedoms. You’ll devise strategies to run successful digital campaigns including mass mobilisation; you’ll curate the supporter journey for our network of 100,000 email subscribers; you’ll manage and produce highly engaging content including long and short form videos and graphics for our social media channels; and you’ll lead our digital fundraising.
About you
The right candidate will have strong experience in a similar role and a proven track record in social media management, content/video production and digital fundraising.
You’ll have experience working across a range of digital channels, including social media and video, website CMS, and email marketing platforms such as MailChimp. We are looking for someone who will diligently uphold our brand identity and voice; who is self-motivated, resourceful, and a proactive team player. You will be flexible, able to work under pressure and thrive managing a busy and sometimes competing workload.
If this sounds like you, and you’re passionate and committed to Big Brother Watch’s mission (this is essential), we’d like to hear from you.
This is a broad role and you may not have experience in every area listed, but if you are a creative, digital-first communicator who is eager to grow and make an impact contact us.
Big Brother Watch
Big Brother Watch is a UK civil liberties campaign group fighting for a free future. We’re determined to reclaim our privacy and defend freedoms at this time of enormous technological change. And we fight to win.
We’re a fiercely independent, diverse, non-partisan and non-profit group of campaigners and researchers who work to roll back the surveillance state and protect rights in parliament, the media or the courts if we have to. We publish unique investigations and pursue powerful public campaigns to pursue real change. We work relentlessly to inform and empower the public to collectively reclaim privacy, defend our civil liberties and protect freedoms for the future.
We’re a small, dedicated and highly effective team of seven full-time staff and five volunteers.
Person specification
Passion for Big Brother Watch’s mission
Experience of managing website CMS, basic HTML
Experience in developing and managing newsletter strategy to drive engagement and support campaign goals
Strong understanding of social media, particularly X, Instagram, YouTube, and TikTok, including best practice and trends
Strong working knowledge of Adobe Creative Suite, particularly Premiere Pro, Photoshop, InDesign, and After Effects
Hands-on experience shooting video content for campaigns or social media
Experience of producing impactful copy for campaigns, including on sensitive and nuanced issues
Demonstrable experience using digital skills for campaigns and/or fundraising
Good understanding of the political climate
Ability to translate technical information into easy to understand persuasive content and create engaging messaging for a variety of audiences across multiple digital channels
Ability to monitor trends and identify creative opportunities that support campaign objectives
Ability to monitor, analyse and report on performance data
Strong organisational skills with ability to manage multiple projects and deadlines
Friendly, positive and adaptable team player
Desirable:
5+ years experience in digital campaigns, marketing or communications
Educated to degree level in a relevant field.
Interest in free and open source software
Job description
Key responsibilities
General
Devise and ensure delivery of Big Brother Watch’s digital strategy & communications calendar, encompassing social media, website, and email, working closely with the Head of Advocacy
Line manage and support staff within the digital communications team, including performance management and professional development
Develop packages of digital and physical campaign resources to a high standard
Monitor trends, sector standards and contribute ideas on new digital initiatives
Designing templates for our briefings and bespoke report templates
Website
Drive recruitment of supporters and grow fundraising
Help maintain and develop the Big Brother Watch website structure, content and SEO
Create, upload and edit content (including images and video), work with HTML
Work with colleagues to ensure all content is kept up-to-date.
Manage the newsletter schedule and mailouts, and other supporter journey engagement
Ensure best practice in email content, testing, delivery and response rates
Ensure the highest standard of data protection regarding our databases
Drive recruitment of subscribers
Social media
Manage and publish content on Big Brother Watch’s social media platforms and demonstrate growth in outreach
Lead the development and ideation of new social media content
Create and edit videos and graphics
Media
Reposting spokepersons’ appearances in broadcast, online and print media via our digital channels
General media monitoring of relevant news & press opportunities
Contributing to press strategies
Potential requirement to be on 24 hour call for media enquiries – this is on a rota system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As one of the UK's best employers, we’re looking for a talented Marketing Communications Manager to join our team on a 12-month maternity cover contract. This is a fantastic opportunity to play a key role in shaping and protecting our reputation, leading impactful campaigns, and making a real difference through meaningful communications.
Location: Hybrid working – a mix of home working, office-based work in Cheadle, Stockport, and occasional travel across Greater Manchester and England.
Hours: 37.5 hours per week (occasional evenings and weekends required)
Salary: £43,150 per annum
About the role:
As Marketing Communications Manager, you’ll be at the heart of our communications activity—crafting compelling content through excellent copywriting and driving engagement with key audiences including supporters, staff, volunteers, and media.
You’ll work closely with the Head of Communications, deputising when needed, and leading a small team to deliver high-quality, creative and effective communications across multiple channels.
What you’ll be doing:
What we’re looking for:
You’ll be an experienced communications professional who combines creativity with strategic thinking, and you will bring:
Experience in the charity sector is a bonus—but not essential.
Why join us?
Due to the locations and scheduling of events, the ability to travel independently between sites is preferred.
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.
Interviews are scheduled to take place week commencing 1 June 2026.
We welcome applications from individuals who have the right to work in the UK. Currently, we are not providing sponsorship for overseas staff.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can do to support you.
The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including a DBS check (at no cost to yourself).
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to play a central role in how Save the Rhino tells its story to the world.
As Communications Manager, you will be responsible for two of the most important aspects of our external presence: the quality of the conservation stories we tell, and our relationships with the journalists and media outlets who help us tell them.
We are a close-knit, supportive team with a genuine sense of purpose. If you are excited by the idea of using your communications expertise to help secure a future for rhinos, we would love to hear from you.
Location: We operate a hybrid working model with a minimum of three days per week in our dog-friendly London Bridge office. Further flexibility can be discussed.
Read the full application pack and apply today.
The client requests no contact from agencies or media sales.
There when it matters
Sue Ryder is looking for a Website and Digital Projects Manager to lead the development and continuous improvement of our digital platforms, bringing innovation and best practice to life across our websites and digital services.
In this role, you will manage digital projects from concept through to launch — working across healthcare, fundraising and retail teams to deliver user-centred products that support income generation and service delivery. You will oversee the ongoing development of sueryder and Grief Guide, managing agency relationships, championing the user experience and ensuring our digital offer is data-informed and continually optimised.
Reporting to the Senior Digital Manager and line managing our Digital Officer, you will act as the key point of contact between Sue Ryder and external suppliers, setting up project groups, managing budgets and driving collaborative working across the organisation.
This is an exciting opportunity for an experienced digital project manager to make a real and lasting impact — helping Sue Ryder reach more people at the moments that matter most.
About you:
• Confident CMS user (Wagtail desirable) with a strong understanding of digital communications best practice
• Experience monitoring user journeys and using insight tools including GA4 to inform continuous improvement
• Knowledge of GDPR legislation and its application across digital services, including confidential healthcare delivery
• Line management experience and the ability to develop and support colleagues
• Highly organised, with the ability to manage competing priorities and problem-solve creatively
• Excellent written and verbal communication skills
Essential:
• Significant experience project managing digital development projects from conception through to launch
• A high level of digital literacy with experience of working with complex online platforms, alongside an understanding of hosting, UX and SEO considerations
• Demonstrable experience of collaborating with digital agencies and external suppliers
• Experience running change management processes, including stakeholder communication and training
Desirable:
• Experience running design sprints for product development
• Experience producing training documentation
• Experience working in a bereavement support environment
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Closing date: 12th May
Interviews: CV’s reviewed as received
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
Work with us at NCT
For pregnancy, parents and progress.
At NCT, what we do every day has a real impact on people’s lives.
We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.
Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families.
Your role will include:
Why work at NCT?
Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger:
a society where everyone who becomes a parent feels confident, connected and safe.
People join NCT because they want to make a difference - and stay because they believe in how we do it.
How we work
We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other.
At NCT we are:
We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose.
When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth:
Join us
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you.
Together, we are NCT.
Our commitment to equity, diversity and inclusion
At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues.
We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action.
We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity.
We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
This is a hands‑on, creative role at the heart of Citizens Advice Doncaster Borough. You’ll lead and deliver clear, engaging, and accessible communications that put our services on the map, bring our impact to life, and help more people access the advice they need. With a strong focus on digital communications, public engagement, presentations, campaigns, and coordinating a borough‑wide VCSE network, you’ll be the voice and connector of our service across Doncaster.
Job Summary
As our Communications & Community Engagement Officer, you’ll plan, create, and deliver high‑quality communications and engagement activity across digital, print, and face‑to‑face channels. From managing our social and digital platforms to delivering confident in‑person updates and sessions, you’ll make sure our message is clear, consistent, and compelling. You’ll lead and coordinate a VCSE network, bringing organisations together through events, updates, and shared opportunities, while building strong relationships with partners and stakeholders. Through your work, Citizens Advice services, impact, and client voice will be visible, trusted, and well understood across the borough.
Key Duties and Responsibilities
Communications & Digital Engagement
Develop and deliver an integrated communications and engagement plan aligned with organisational priorities.
Manage and grow Citizens Advice Doncaster Borough’s digital presence across social media platforms (Facebook, X/Twitter, Instagram, LinkedIn, WhatsApp).
Plan, create, schedule, and evaluate content using a communications calendar, including seasonal messages and awareness campaigns.
Monitor and analyse social media and website analytics to improve reach, engagement, and effectiveness.
Maintain and update website content, ensuring accuracy, accessibility, and consistency of messaging.
Produce engaging materials including articles, case studies, podcasts/audio content, videos, and graphics.
Marketing, Publications & Media
Produce and circulate a monthly Citizens Advice newsletter via Mailchimp.
Coordinate consistent strategic messaging across all communication channels (website, social media, newsletters, events, partner communications).
Design and prepare promotional materials such as leaflets, posters, banners, and digital assets (print and PDF).
Build relationships with local press, radio, councils, and partner newsletters to secure coverage and profile‑raising opportunities.
Community Engagement, Events & Presentations
Plan and deliver community engagement activity including outreach events, workshops, talks, AGMs, briefings, and awareness sessions.
Deliver regular updates and in‑person sessions to partners, stakeholders, community groups, and VCSE organisations.
Confidently represent Citizens Advice at meetings, forums, and public events across Doncaster.
Capture and share client, volunteer, and staff experiences to demonstrate service impact.
VCSE Network Coordination
Lead, manage, and develop Citizens Advice Doncaster Borough’s VCSE network.
Coordinate network activity including maintaining mailing lists, circulating updates, organising meetings and events, and sharing opportunities.
Act as a central point of contact for VCSE partners, supporting collaboration, information‑sharing, and engagement across the borough.
Campaigns & Research Support
Support local and national research and campaigns by gathering insight into clients’ circumstances through agreed channels.
Contribute to campaign planning, priority awareness activity, and trustee awareness initiatives.
Ensure campaign messages are reflected clearly and consistently across all platforms.
Collaboration & General Duties
Work collaboratively with colleagues to ensure communications support service delivery and organisational priorities.
Support internal communications and staff engagement initiatives.
Attend relevant meetings, training, and sector events.
Undertake training required for the role and carry out other appropriate duties.
Person Specification
Essential
Experience in communications, engagement, marketing, or a strong public‑facing role.
Excellent written and verbal communication skills, including presentation skills and confident public speaking.
Ability to deliver clear updates, briefings, and in‑person sessions to varied audiences.
Strong digital skills, including social media, email newsletters, content creation, and analytics.
Highly organised, with the ability to plan, prioritise, and manage multiple workstreams.
Proactive, creative, and able to work independently and as part of a team.
Friendly, approachable, and non‑judgemental, with respect for diverse communities and cultures.
Commitment to the aims, principles, and policies of Citizens Advice, including confidentiality and data protection.
Desirable
Experience of coordinating networks or partnerships, particularly within the VCSE sector.
Experience of website administration (e.g. WordPress) or campaign communications.
Ability and willingness to work across various community locations in Doncaster.
Additional Information
In accordance with Citizens Advice national policy, the successful candidate may be required to undertake a DBS check.