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Top job
Frontline, Greater London (Hybrid)
£33,867.48 (£37,254.22 including London Office Allowance) plus competitive pension (pro rata if part time)
Our Academic Registry team is looking for a new officer to support the students on Approach Social Work.
Posted 2 days ago
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Page 1 of 8
Greater London (Hybrid)
£33,867.48 (£37,254.22 including London Office Allowance) plus competitive pension (pro rata if part time)
Full-time or part-time (Full-time, can consider applicants looking for 0.8 FTE. )
Permanent
Job description

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic  programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.

The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.

Some key responsibilities include:

  • Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
  • Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
  • Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
  • Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration

A little bit about you 

We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

Application resources
Posted by
Frontline View profile Organisation type Registered Charity Company size 101 - 500

To make life better for children at risk of harm, by improving the services that support them.

Family Centre Meeting Room_Hannah_121.jpgDil_Socialworker_with_Child_Sophia_161 (2).jpgKafera_Socialworker_with_Teen_Marianne_077.jpg
Posted on: 08 October 2025
Closing date: 27 October 2025 at 09:00
Job ref: Academic Programmes Officer
Tags: Administration, Project Management, Customer Service, Operations, Customer support, Data Analysis, Data Entry, Database Management, Education, Students / School

The client requests no contact from agencies or media sales.