Who we are

Open Doors is a Christian charity that is looking to recruit active, practising Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten but can stand strong to serve their communities and give life.

Job summary

The team’s primary objective is to ensure a positive Supporter Experience by meeting the responsibilities and requirements of the roles within the team and the post holder will assist in doing this by delivering a timely and effective service to both existing and potential supporters of Open Doors UK.

The post holder will, as part of the Supporter Finance department remit, assist in all the tasks associated with the processing of supporter gifts inclusive of Direct Debits, Standing Orders and Bank downloads.  The post holder will also be responsible for maintaining effective and timely contact with supporters in order for the department to meet Key Performance Indicators, to provide excellent supporter experience.

About the team

Reporting to the Supporter Services Team Leader, you will work closely with the other members of Supporter Services team and the Finance team.

Hours

37.5 hours per week for full time role. Usually between 8.00am to 6.00pm Monday to Friday. This position may involve some evening and weekends at conferences and events for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements:

• enter new supporter information onto the database ensuring consistency and accuracy
• ensure that supporter records are regularly maintained with accurate and up to date information
• accurately and efficiently amend records in accordance with supporter information and requests and any other required amendments
• process donations through the CRM database, to include dealing with reimbursements through payment gateways and updating CRM as required
• assist in the processing and administration of Gift Aid declarations
• assist in the opening of incoming mail
• assist in the processing of incoming gifts to Open Doors and prepare single and regular gifts for batching and data input to the Open Doors database system
• respond, in cooperation with Open Doors colleagues, to supporter requests and queries in a timely and efficient manner
• develop and maintain effective communication with both Supporter Finance colleagues and other departments and respond to needs for assistance where necessary
• assist in the daily banking of cheques and cash
• send acknowledgement letters of donations to supporters
• to be aware of, and adhere to, the HMRC auditing requirements
• to adhere to GDPR Policies and regulations
• the post holder will be required to process core specialisms such as Direct Debits (which includes processing files in the banking system), download Standing Orders, working with the Finance Team reconciling bank accounts, liaising with third party financial agencies as and when required, communicating with the supporter directly regarding individual financial and general inquiries
• to undertake other reasonable departmental tasks as requested by the line manager.

Key Result Areas:

• Providing high quality supporter experience in terms of timely and accurate data entry of donations and supporters’ requests for further information of Open Doors ministry or resources input
• Effective and supportive team-working

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting, etc.
• committing to private prayer for the work associated with this role, e.g., closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else
• to ensure good Christian stewardship to all matters involving money

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Culture

• committed Christian who is completely in sympathy with the calling, mission and Core Values of Open Doors
• chemistry with Open Doors staff

Competency

• excellent interpersonal skills and the ability to deal with a wide cross section of people
• educated to A level or equivalent
• administrative experience within a supporter or customer finance environment
• ability to work under pressure and to deadlines
• ability to produce work of a consistently high standard
• experience of using email to communicate and ability to communicate professionally and effectively
• computer literate with knowledge and experience of word processing, spreadsheet and databases
• excellent numeracy skills and financial awareness
• ability to work with an evolving database and process                                                                   

Character

• able to work effectively under pressure
• responsible and mature outlook
• demonstrates a high level of commitment
• a positive and professional approach both internally and externally

In addition, it would be beneficial for you to demonstrate the following:

• experience of working with a customer or supporter database system

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

Yellow Submarine is an award winning charity, supporting people with additional needs and their families. Search ‘Yellow Submarine Charity’ online to learn more. We have an opportunity for a new team member to join us to work within our office as an administrator. If you want the opportunity to join a small but friendly team where you’ll get to see the impact of the charity’s work first-hand, this is the job for you. This role will involve providing comprehensive administrative support across the charity, the successful applicant requires exceptional organisational ability, as well as a willingness to support colleagues and get involved. 

The role will provide comprehensive administrative support across the charity, the successful applicant requires exceptional organisational ability and a willingness to support and get involved. They must be flexible, have the ability to solve issues whilst being responsive to the needs of the organisation and the needs of our members. They must also help ensure the smooth running of the office and work with colleagues across the organisation. 

Spectra, with the Trans Learning Partnership (TLP), have an exciting opportunity for a Data Coordinator to join our dynamic partnership team (home working negotiable).

The TLP is a unique partnership of 4 community members, 2 academics at the University of Nottingham and Goldsmiths University, University of London; and 4 trans service organisations – Spectra, Gendered Intelligence, LGBT Foundation, Mermaids.

The ideal candidate will be suitably qualified in data collection, analysis, reporting and visualisation. You will be knowledgeable about trans issues and confident to work with data around social and economic deprivation.  You will be passionate about equalities, committed to working in an inclusive, collaborative and participatory style. You will have excellent written and verbal communication skills, and experience of managing data projects.

We value the importance of lived experience, representation and diversity and actively encourage applications from eligible trans (including non binary) and genderqueer people, as well as BPOC candidates.

Please read the job description and use the application form on Spectra's website to apply.

Please complete the application form, including the personal statement and diversity monitoring form by Noon, 1st October 2021*. We do not accept CVs or incomplete applications.

*This is an active recruitment. Spectra will review applications as we receive them and will interview candidates that match our requirements, appointing before the closing date if they are successful. Do not therefore wait to submit your application form until the closing date, but submit as early as possible.

An exciting opportunity for a self-starter and team player to join our small workforce and make a big impact in a newly created post. We are looking for someone with suitable experience to become Young Barnet Foundation’s Data and Impact officer who will work with team members to transform the way Young Barnet Foundation uses data to evidence the work we do and drive decision making.

Using the experience of the chosen candidate Young Barnet Foundation is looking to evaluate the use of the data we currently collect to improve our work in key focus areas, which include: • Communicating our impact to a range of stakeholders. • Strategic Decision making • Evidence to aid our Trust and Foundation bids. • Evidence to support member bids - example Youth Voice 

We offer: - Flexible hours and hybrid working - Personalised training and development plans - New modern office space - Opportunity to be part of the wider Young People’s Foundation movement and make a real difference to the local community 

More details available on our website

Summary

We are looking for a dynamic and curious individual to join our growing team. This is a great opportunity to build up experience in impact evaluation and working with data.

• Salary: £23 – 25k per annum depending on experience
• Working hours: Full time, but will consider 0.8 FTE
• Contract length: Permanent
• Reports to: Head of Operations
• Holiday: 25 days per year, plus public holidays
• Flexible working: We are open to a variety of flexible working arrangements
• Start date: As soon as possible
• Working location: TalentEd central office, London Kings Cross and/or from home
• Applications close midnight Sunday 26 September, first round interviews w/c 27 September.

About TalentEd

TalentEd believes every young person deserves the support they need to flourish, regardless of background. We specialise in delivering high-quality tuition to disadvantaged young people. Our tutors are all qualified and experienced teachers, because they deliver the best learning for young people. 

We are on an exciting growth journey. Since 2019 we have doubled the number of students we work with year-on-year for two years in a row, to over 1,000 students in 2020-21. In 2020 we were selected as one of only 33 organisations nationwide to deliver the government’s flagship National Tutoring Programme (NTP), and we recently launched a new programme – the Maths Masterclass Tutorials. 

The outlook is bright. We expect to scale up significantly this year. We recently appointed former Chair of the Education Select Committee Neil Carmichael as Chair of our Board. We have a high-performing central team and are growing our pool of exceptional tutors. 

About the role

Your primary responsibility will be collecting, analysing, and disseminating evidence about the impact we have. This covers a range of evidence types, from hard quantitative data on student attainment and attendance, to qualitative testimonials from our stakeholders and beneficiaries. These data will need to be analysed to understand the key insights and messages, and then condensed, synthesized and packaged to be shared. Dissemination is critical, and there are a range of different audiences that this is relevant for – our internal team, our school partners, students and their parents, and funders to name a few. Part of this will be leading on our Annual Impact Report. You will also have responsibility for our data governance, ensuring our use of data is in line with relevant legislation. Finally, you will support our Head of Operations with the implementation and development of data management and our CRM system (Salesforce).

Key responsibilities

The successful candidate will join a vibrant, fast-paced team, and so aspects of the job description may evolve. The following list of duties is not exhaustive, and colleagues will need to support one another from time to time.

• Oversee the collection of impact and feedback data
  • From schools/teachers we partner with
  • From students on our programmes, and their parents
  • From our tutors
• Analyse the data we collect, understand the trends, messages, and areas to focus on
• Prepare recommendations and feedback for Senior Leadership Team based on data analysis
• Disseminate our impact data
  • Via individualised school impact reports
  • Via reports to funders and partners
  • Via social media, blogs, and our website
  • Via our annual impact report
• Support with various funder reporting requirements
• Ensure our data processes are in line with statutory requirements, including providing training to staff on safe data practices
• Support the Head of Operations with various tasks, including maintaining and administering our Salesforce system and other relevant tasks

Person specification

We are looking for an ambitious self-starter who is organised and eager to learn. You will be comfortable both working independently and collaborating closely with teammates, to tight deadlines. You will identify strongly with the mission of TalentEd.

We’re looking for someone with…

• Passion for and commitment to creating a level playing field in education
• Excellent organisation and time management skills
• Excellent IT skills covering basic Office package (with a particular emphasis on Excel)
• Experience analysing large amounts of data
• Adaptable, willing to learn and gain experience in new areas

Brownie points if you have…

• Experience with or an understanding of impact evaluation
• Experience working with quantitative methods (e.g. at university or in a previous role)
• Experience working with CRM systems (e.g. Salesforce)
• Experience or familiarity with programming/coding
• Experience working with schools, young people, or the education sector generally

TalentEd is an equal opportunities employer, and we welcome applications from all individuals regardless of age, disability, ethnicity, gender, sexual orientation, or personal circumstances.

What we do

The Trust's aim is to maximise the opportunities available to young people in all parts of the UK's educational system and is now focused on science, particularly physics. The Trust supports a range of initiatives, programmes and projects to promote the teaching and learning of physics.

Purpose of the role

As Programme Administrator, you will support the delivery of our School Partnerships programme to schools across England, particularly in the south. You will manage the application, funding and reporting processes. You will work with the Head of Education and Chief Executive to develop and improve the programme to better support the Trust’s objectives, while listening to the needs of the schools and teachers involved.

Who we are looking for

You will need to have a good understanding of the education system in England and an enthusiasm for enabling young people to achieve. You may be required to visit schools and will be an ambassador for the Trust and its values. You must be able to communicate professionally and effectively with teachers, administrators and senior school leaders.

An excellent team player, you will have experience of working in programme administration and events organisation, with strong communication and organisational skills. A track record of building successful working relationships with a range of internal and external stakeholders, particularly schools and teachers and the ability to work on your own initiative are valuable.

The Ogden Trust is committed to equal opportunities and values diversity in its workforce. Our diversity and inclusion policies are available on our website.

This newly-created role is perfect for someone with excellent Excel skills and attention to detail, who would like to have a real impact by supporting the Scheme with effective administration and producing accurate, timely data about its work with families and volunteers.

You will be working within a growing, well-regarded local charity that values your views and encourages personal and professional development. This is a fantastic opportunity for someone to develop their skills, gain valuable experience, and develop a career in the not-for-profit sector as part of a dynamic, enthusiastic and supportive team. 

The successful candidate will be able to demonstrate experience of effective administration in an office environment including:

• advanced Excel skills 
• familiarity with database systems and experience of completing data entry tasks 
• checking data for accuracy, collating data for statistical reports and monitoring and evaluation purposes
• good planning and organisational skills with ability to prioritise competing demands and meet deadlines 
• ability to work independently and use initiative, whilst working to the common goals of the team 

For full details on the role, please see the attached job description and person specification

This is an exciting opportunity to join our team for 12 months, with the potential for extension subject to funding. We offer a genuinely rewarding and positive work environment, and ongoing opportunities for training and development.

Having been home-based, we are gradually moving back to working from our Marylebone office. However this role can be flexible, with at least 1 day homeworking possible after the probation period.

We welcome and encourage applications from people of all backgrounds. Home-Start Westminster, Kensington & Chelsea, and Hammersmith & Fulham is committed to Equality of Opportunity and Diversity, and to safeguarding and promoting the welfare of children and adults. 

Examinations Content Administrator – Part-time, 4 days per week - £22,400 per annum (pro-rata) – Permanent – Central London with flexible working

The RCR is a great place to work. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. As Covid recedes and the cancer backlog rises up the agenda, our members’ work and views have never been more important.

We are looking for an individual with experience of digital image manipulation to join our Examinations Team as an Examinations Content Administrator. The successful candidate will support all the RCR’s FRCR examinations, working with Examinations Content Coordinators to ensure accurate, high-quality material exists in our content banks.

FRCR examinations comprise DICOM image-based content and written (e.g. multiple-choice) questions. The Examinations Content Administrator will edit and enhance images and support the operational delivery of image-based examinations to candidates, as well as incorporate working with a written question bank – entering, categorising and editing written questions. All content ultimately forms part of the radiology and oncology trainees assessment journey. This is a varied role which supports the integrity of exams and would suit someone with a keen eye for detail and the ability to work within different technical platforms. 

We are looking for someone who is able to learn, adopt and apply agreed detailed processes and protocols, ensuring the examinations content meets the required standards. You will need to be a self-starter, able to prioritise your own work whilst working collaboratively with colleagues and examiners in a support capacity.

If this sounds like the opportunity for you then please see the RCR website for more information on the role, the RCR and for instructions on how to apply.

The closing date for applications is midnight on Sunday 26 September 2021. First stage interviews will take place on Friday 1 October 2021 with final stage interviews scheduled for Tuesday 5 October 2021.

ABOUT LISTENING EAR

• Listening Ear is a leading third sector, mental health organisation with its headquarters in Knowsley, Merseyside
• Our organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services.
• Listening Ear holds full BACP Service Accreditation for its Adult and Children & Young People's services (the first organisation to achieve BACP accreditation in Merseyside in 2004)
• We are continuing to grow and now offer services in Merseyside, Cheshire, South Yorkshire, Lancashire and Kent & Medway.
   

We are seeking a dedicated and enthusiastic individual to join Listening Ear as Reception Administrator to support with the recent growth of our services. The role covers all reception duties, including processing referrals and handling enquiries to carrying out general administrative tasks such as data recording/entry, to support the preparation of data used in statistical reports to our Commissioners. The Reception Administrator is the first point of contact for our clients and external agencies and therefore needs to be warm and welcoming, a good communicator and able to respond professionally to a varied range of calls/emails. Our Administration team manage appointment bookings and the allocation of clients across the Organisation for a growing team of paid therapists, suicide bereavement support workers and students on counselling placements with Listening Ear. The successful candidate will be highly organised and professional, with excellent communication skills and proven experience of managing their own time and workload in a busy, high-pressure environment. They will also need to have a good working knowledge of Microsoft Office and Outlook as well as strong IT skills and ability to learn using new systems.

The role is subject to receiving satisfactory references and a probationary period.

Full-time contract is for 35 hours' per week (7 hours per day). The sucessful applicant will be required to work flexibly to provide cover in our offices in Whiston & Halewood as well as working remotley from home. We will require a candidate who is flexible to meet with the needs of the charity.

The Application Form is available below and this should be returned to us by email.

Closing date: Saturday 9th October at 11:30pm - We reserve the right to close the application window early if there is a lot of interest in the role advertised. We therefore encourage you to submit your application as early as possible.

Start date: ASAP following receipt of DBS and relevant references - If you have a transferable DBS please inform us of this in your application.

Unfortunately, we are unable to contact unsuccessful applicants and are unable to give feedback on individual applications.

You have great administrative and data entry skills, a flexible approach and lots enthusiasm. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Administration and Data Worker.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Right now, we’re looking for someone like you to join our team in Telford. Telford STaRS, a partnership between Inclusion, Aquarius and Willowdene, is the first point of contact in Telford and Wrekin for anyone experiencing problems related to their drug or alcohol use.  You will provide the vital administrative, data entry and reporting and reception support the service needs to run smoothly. One minute you might be booking clients in for appointments using our electronic diary system, the next, greeting visitors, keeping the reception area clean and tidy, dealing with queries or handling a telephone enquiry. Anything it takes in fact, to ensure that everyone we deal with feels welcomed and that our systems and service operates effectively each and every day.

As well as GCSE English and Maths at Grade C or above (or equivalent), you have significant experience of data entry, manipulation and reporting. We’ll also be looking for a background in an admin role where you dealt with people from a wide range of backgrounds, both over the phone and face-to-face. Familiar with all aspects of electronic communication such as email, diaries and the intranet, you have a good knowledge of Microsoft Office applications and Windows files and folders too. What’s more, you have lots of initiative, are great at multi-tasking, work well within a team and under direction from others and have an absence of an alcohol or substance misuse problem for at least two years.

This is a fixed-term role for 12 months covering maternity leave. The post-holder will be required to work 37 hours per week.

The salary for this post is £17,550 per annum with potential progression to £18,278 per annum, plus excellent benefits.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

This role is being recruited for on a rolling basis.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

We are looking for a highly organised, effective administrator to support us in enabling incredible engineers and innovators to bring their skills to the UK through the Global Talent Visa route, as well more broadly support our work connecting with the global engineering community.

You will be joining a small, friendly and supportive team that promotes and fosters international collaboration and mobility across the UK and global engineering communities. Specifically, you will be providing administrative support for our work reviewing and endorsing engineers for the Global Talent Visa, liaising closely with our Fellows, the Home Office, and other endorsing bodies. We are therefore looking for someone who is an excellent administrator, with strong communication skills, an ability to work with people of all seniorities, and who can sensitively and effectively handle data, including personal data. If this sounds like you, we’d love to hear from you!

The Royal Academy of Engineering is harnessing the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we are growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public.

We are a UK-based organisation with a global perspective. Through our international partnership activities, we contribute to stronger global engineering leadership, connect researchers and innovators working on solutions to global challenges, and support UK strategic advantage in science and engineering.

As an organisation, we are small enough that you will be known, seen and understood, and big enough to offer great benefits which you would usually associate with much larger organisations.

We offer an unrivalled package of benefits including a non-contributory pension scheme, BUPA cash plan, private medical insurance, subsidised restaurant, regular social activities, health and wellbeing programmes and the possibility of flexible working, as well as significant investment into your personal and professional development.

We have an inclusive and flexible approach to hybrid working based on trust and respecting individual difference, with a fantastic central London office near St James’ Park when you need it.

To find out more and to apply, please visit our website.

Closing date: Midday on 1 October 2021.

Interview dates: 6 and 13 October 2021.

As the first recruitment agency in the UK to become a certified B Corp, Prospectus is a recruitment agency with a difference. Working in the not for profit sector, we believe our clients change the world for individuals, communities and society. For over 60 years we have been working across the UK and internationally to connect talented people with not for profit organisations.

Prospectus is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds, particularly under-represented groups within our organisation including people of colour and people with disabilities. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role.

Administrator, Prospectus Executive Search

£25,000 per annum

Covent Garden, London

Permanent/Full time

Flexible, hybrid and home based working arrangements will be considered.

Our Executive Search Practice appoints excellent candidates into Chief Executive and Director level roles and we're looking for a new Administrator to join us. Using your outstanding administration skills, you will support the team by providing a comprehensive and efficient administration service to a team of consultants. This includes scheduling meetings and interviews, ensuring good data management and delivering outstanding customer service internally and externally.

The successful candidate will thrive working in a busy role, have excellent verbal and written communication skills, high attention to detail and be able to adapt quickly to changing demands.

To apply, please submit a copy of your CV; cover letters are not required at this stage.

If you would like to inform us of a disability please either do so within your CV or add a brief attachment to your application.

A full job description will be provided to candidates short-listed by Prospectus.

Prospectus is a successful, fast paced and values driven recruitment business. We work exclusively with the most interesting and impactful beyond profit organisations including charities, social enterprises, universities and arts organisations.

In return we offer a vibrant and friendly place to work, and the chance to make a direct impact on civil society.

Application is by CV and one page supporting statement. This statement should outline why you are interested in the role and why you are a suitable candidate for it.

At Prospectus, we are committed to promoting equal opportunities in employment. We value diversity, promote equality, and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

We are happy to discuss flexible working opportunities for this role.

1. Background to Life Cycle UK

In our age of climate emergency, rising inequality and public health crisis, we believe more cycling is vital for better physical, mental and environmental health.

Our Vision

A world with clean air and healthy people where cycling is the chosen mode of transport, for most people, for short daily journeys.

Our Mission

We help more people get cycling, to transform lives and the environment.

What we do

To achieve this, we:

1. Offer people access to working bicycles
2. Help people gain the skills and confidence to cycle wherever they want, whenever they want
3. Offer extra support to anyone who faces barriers to unlock the benefits of cycling
4. Strengthen the cycling sector: we train new bike mechanics, cycle instructors and partner with Local Authorities, businesses and other charities looking to boost cycling levels.

Our Approach

We work with people to offer practical support to help them cycle, in ways that can scale up and be replicated elsewhere. We want to build independence, not dependence, and help people continue to benefit from cycling beyond our direct involvement.

We are passionate about always working in a way that maximises social value                               

Video: bike recycling “Repairing Bikes, Rebuilding Lives” Video: tandem cycling for the visually-impaired “Two’s Company”

Our Values – we believe:

• We strive for excellence in everything we do
• We treat everyone with honesty, decency, openness and respect.
• We aren’t afraid to try new things. We are bold. We are always learning.

Life Cycle UK was founded in 1999 and works with 9,000+ people a year. We run projects in the West of England, Swindon, Hereford, Bournemouth & Derby. 

1. Job Description

It is an exciting time for Life Cycle UK – public interest in cycling is the highest for a generation and a record number of people are enquiring about using our charity services.

As we grow, we seek a highly organised individual with excellent communication skills who can act as a friendly point of contact for initial public enquiries – and then work with colleagues to manage requests, keep accurate records and help maintain efficient internal systems.

This role will be mainly based at our CREATE Centre main office in central Bristol, but you will work one-day per week at our Bristol Bike recycling office (based at the bottom of the car park of Horfield prison) and remotely with colleagues across the organisation at other locations in Bristol and beyond. You will be expected to gain a good knowledge of all our charity services, but will work particularly closely with the Cycle Training team, Bristol Bike Recycling team and our small Marketing and Data team.

Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are more important. 

3. Key responsibilities

• First point of contact for public enquiries (phone, email, online, social media)
• Help the public with requests and bookings, providing an excellent customer experience
• Triage more complex requests to relevant staff in a timely and efficient way
• Help charity personnel with basic information requests, reporting and use of internal systems
• Support staff with secure record-keeping, data hygiene and GDPR compliance
• Manage sensitive or restricted data from our partnership with the Ministry of Justice
• Basic tasks in CRM, website and internal IT systems
• Help the smooth running of our workplaces: book external contractors, order office supplies etc.
• Occasional minute taking at Trustee’s Board and Sub-Committee meetings, if required
• Book meetings, meeting rooms and assist with the organisation of events
• Any other general administration tasks, as necessary

Person specification

Essential 

• Minimum 1 year’s administration/office assistant/customer service experience
• Excellent customer service skills
• Confident communicator (spoken and written)
• Good attention to detail
• Proactive and highly organised
• Good Microsoft Office skills 
• Ability to learn confident use of databases and software types
• Self-motivated and able to work independently – and as part of a team
• Friendly, compassionate and approachable, able to relate to people from all walks of life
• Committed to equalities, diversity and accessibility.
• Committed to continuous professional development and learning.

Desirable

• Previous database administration experience 
• Basic knowledge of GDPR and cybersecurity
• Basic, day-to-day website maintenance
• Basic social media skills
• Numerate
• Effective minute taking
• Knowledge of or experience of Microsoft SharePoint

Note: This job description is for guidance only. You will be expected to undertake activities as required in order to help the charity develop and increase its social impact.

Terms & Conditions

Salary: £18,525 - £20,003. This is at Life Cycle UK salary band 1

Working hours: Full Time (37.5 hours / 5 days per week). Occasional evening or weekend hours may be required – but only with advance notice (e.g. minute taking at Trustees meetings)

Working days:  Monday - Friday

Contract: Fixed-term 12-month contract. Life Cycle UK may consider extending beyond the end of the initial term, depending on performance and our ability to secure funding, but this is not guaranteed.

Probationary Period: 6-months, with reviews at 1 month, 3 months and 6 months.

Annual Leave: 31 days paid leave in each holiday year, pro rata. Statutory holidays such as bank holidays are included within this entitlement. 3 of these days (pro-rata) must be taken between Christmas and New Year when the Life Cycle UK office is shut. All employees will receive one extra day of annual leave, pro-rata, for every full year they are employed by Life Cycle up to a maximum of 5 additional days.

Pension: 5% contribution to pension

Other benefits: Staff discount on a refurbished bike (or Cycle to Work scheme for a new bike); TechScheme, free cycle training; free annual bike check-up; discounted Endura cycle clothing; team building meetings and socials; professional development opportunities.

Location: Main work location: CREATE Centre, Smeaton Road, Bristol, BS1 6XN.  One day per week at The Life Cycle Hub, 19 Cambridge Road, BS7 8PS.

Reports to: Bikeability Delivery Lead

Training: opportunities will be available: to be discussed on appointment.

Working with volunteers: Life Cycle values its volunteers, who make a vital contribution to our work. You will be expected to encourage, develop and support volunteer involvement in our work.

Equalities focus

Whilst equalities and diversity have always been important to us, we are now on a journey to becoming an anti-racist organisation. This means we are committed to increasing diversity amongst our staff, volunteers and participants – and to actively tackling unconscious bias and structural racism. We expect all staff to share our commitment to being always learning and working to address racial inequality, in order to achieve racial justice both inside and outside Life Cycle UK.

Regional Administrator

RAF Leeming, North Yorkshire with flexibility to work remotely

A fantastic opportunity has arisen for a part time Regional Administrator in the Personal Support and Social Work Service, at SSAFA, the UK’s oldest national tri-service military charity.

SSAFA, the Armed Forces charity, has been providing lifelong support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 85,000 people in need, from Second World War veterans to young men and women who have served in more recent conflicts, and their families. SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role

This is a great opportunity for a self-motivated person to join our team and contribute to further development of the service

Our Personal Support & Social Work Service (PS&SWS) RAF aims to provide a professional confidential and comprehensive range of Social Work and Welfare support services to the RAF Community within the UK. 

With an office base at the SSAFA office at RAF Leeming, North Yorkshire, we are seeking an organised and enthusiastic part time Regional Administrator to join the North Region.

You will be able to develop and maintain an efficient and effective administrative system that supports the Social Work Regional Manager and fieldworkers in the delivery and promotion of a direct welfare service to the RAF Community. 

You will also be required to be on a rota system to operate a Telephone call handling service for our Single Point of Contact telephone service.

About the Team

The North Region consists of a Regional Manager, Welfare Administrators, Social Workers and Personal and Family Support Workers across 3 Sub teams that cover a wide geographical area in the North of England and North Wales and Scotland.

About You

To carry out this role successfully you will have: -

• Level 3 NVQ in Business Administration or equivalent
• A proven track record of Excellent IT skills including Microsoft office, Excel and Management information Systems
• Demonstrable administrative experience including data entry
• Have a systematic, methodical and orderly way of working.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a candidate's direct application, and no fees will be payable.

Closing date:  Midnight on 1st October 2021

Interviews:  26th October 2021 – 28th October 2021.  If you are invited to attend an interview you will be required to undertake an aptitude test as part of the selection process.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years