Data entry administrator jobs
A little bit about the role
Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.
The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.
Some key responsibilities include:
- Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
- Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
- Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
- Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration
A little bit about you
We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.
To make life better for children at risk of harm, by improving the services that support them.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an administrator to join our Age Well Together Service to support the Home Together Coordinator to facilitate our Home Together Project.
The Age Well Together service offers a range of assistance to support clients at home and in their local community to prevent decline; maintain independence; reduce social isolation; and promote health and wellbeing with care, friendship and understanding. The Home Together Service will provide both reactive assistance for up to six weeks from a clients return from hospital and remote ongoing support thereafter.
The purpose of this role is to assist the Home Together Service Coordinator to deliver an outstanding range of practical and emotional support to people who are having difficulties, this may be because they have recently been discharged from hospital and/or recovering from illness or injury, and/or are socially isolated and need support to stay healthy, connected, and independent. This busy and varied role will involve working with the service volunteers, the staff team, voluntary partners, and health and social care providers, with the client at the centre of everything we do.
Our mission is to help older people to age well in Wandsworth.


The client requests no contact from agencies or media sales.
A Rocha UK is the only national Christian conservation charity in the UK. Our mission is to mobilise Christians and churches to care for the natural world. We do this currently through a number of programmes reaching different parts of the Christian community: Eco Church for local churches, Partners in Action facilitating conservation efforts by Christian land managers, Wild Christian, supporting individuals and households to act on nature, including by campaigning, and our Convening programme, supporting Christian environmental leaders. We also contribute to several networks - Christian and secular - involved in both practical conservation and climate change work, as well as research, policy and campaigning.
Purpose of Job:
To provide excellent supporter care for potential and existing supporters and churches, which encourages them to engage with or deepen their engagement with A Rocha UK. To work with the Data Manager, and with the wider Engagement Team, in developing the supporter experience, helping to grow our supporter base, ensuring the provision of an efficient supporter management system, accurate supporter and income data and other ad hoc duties
The client requests no contact from agencies or media sales.
We are a multi-award winning, creative, and innovative organisation and the Database Manager is an important role within War Child UK, maintaining and utilising our database system, Salesforce. We’re looking for an experienced Certified Salesforce user who is adept at project management and understands how to work with stakeholders, identify their needs and is able to maximise the features of Salesforce in order to meet them. As someone who works in the Data team and wider Supporter Engagement function, the postholder will be the Salesforce Administrator ensuring the maintenance of Salesforce, as well as line managing the Database Assistant and guiding their work in income reconciliation for the organisation. They will provide training for all staff; carry out development marketing and donation integrations, maintain and build automations and flow, and ensure timely preparation of data for marketing communications. Working across a range of teams at War Child, the Database Manager should be a confident advocate for Salesforce and the importance of CRM, to help War Child achieve our goals and provide better service to our donors, supporters, participants and staff.
As this is a maternity cover, we’re looking for someone to start in January 2026 until end of December 2026.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
Below are some of the experiences and qualities we’re looking for.
- A Certified Salesforce Administrator (or equivalent through relevant experience with at least one year experience) with knowledge of Salesforce system development, administration, and maintenance.
- Someone with demonstratable experience of developing Salesforce for business solutions.
- Experienced in administering and developing solutions with salesforce-linked email marketing platforms, and the online donation platform.
- A strong communicator, able to express complex issues in a clear and simple way to non-experts.
- Experienced in extracting data and able to support the analysis of data – with strong attention to detail.
- Process-driven, able to spot solutions to business problems and implement appropriate solutions and database functionality.
- Someone who can manage database-related projects effectively.
- Experience in using Ampscript, APEX and SQL queries is desirable.
What we can offer you
At War Child, we genuinely value different ways of working. From day one, we’re open to discussing flexible options, including hybrid working, flexible hours and compressed hours. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:
- Flexible working culture and flexible public holidays
- 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
- Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
- Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.
No child should be a part of war. Ever.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic and talented Data Engineer to join our growing Data and Insights team. Stewardship is growing in its data capabilities and developing an ever-stronger data led culture. Fundamental to that is having accurate, reliable, meaningful data in the right place at that right time.
The Data Engineer will support stakeholders, including data analysts, our technology teams, and software developers, to ensure optimal and consistent data delivery. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of growing and optimizing Stewardship’s existing data architecture and integrating external datasets to support our next generation of products and data initiatives.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers Manchester is a partnership of Statutory and Voluntary Sector organisations who work together the plan, enhance and deliver advice and support services for unwaged carers in the city. Through working together, the Carers Manchester Pathway is in place, which supports carers being able to access the right advice and support at the right time in their caring journey.
Gaddum plays a key role in managing the development of the Carers Manchester Pathway, in supporting a network of voluntary sector organisations, ensuring that the carers voice is heard in everything that we do and delivering a Carers Helpline.
Following the recent award of an extension to our current contract we are looking for an administrator to support us in managing a number of workstreams which will enhance the provision of services for unpaid carers in the city.
Main Duties and Responsibilities
Amongst the core tasks in this role will be to:
- Arrange and take minutes of a number of Carers Manchester meetings.
- Support the delivery of a number of projects and workstreams co-ordinated by Gaddum.
- Take responsibility for receiving and inputting data into databases and spreadsheets.
- Provide an initial point of contact for carers and professionals contacting our services.
You could be the person we are looking for if you have:
- Excellent IT skills.
- Ability to collate and input data onto data management systems.
- Experience of working within an administration function.
- Have excellent verbal and written communication skills.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS check.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.
As part of the Happy Feet Team, you will work in partnership with community organisations, health and social care and statutory services to coordiante the delivery of a toenacil cutting service for people aged 50 and over,living in the London Boroughs of Lewisham and Southwark. The role will be based at our Stones End Day Centre.
We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.
Employee Benefits:
- 26 days annual leave + bank holidays (pro rata for part-time)
- Additional day's leave for Birthday
- Access to Employee Assistance Programme, including access to helpline for partners and dependents
- Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
- Other flexible working options, including working from home (where appropriate)
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary
AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to launch your career in events and administration? Do you want to work for a values-driven organisation and make a difference in the world?
We are seeking an enthusiastic and proactive individual to join our team as Alumni & Events Administrator. This is an exciting opportunity to work alongside experienced events professionals at the heart of an influential charity dedicated to developing leaders across the public, for-profit, and not-for-profit sectors.
In this role, you will engage directly with alumni (many of whom hold significant national or international positions), ensure our digital records are accurate and up-to-date, and play a key part in organising logistics for our events, both online and in person at Windsor Castle and Cumberland Lodge, Windsor Great Park.
This is the perfect chance to develop your organisational and communication skills, gain hands-on experience running events in prestigious settings, and become part of a friendly, supportive team.
If you have a keen eye for detail, a can-do attitude, and strong digital skills – and if this role excites you - we would love to hear from you.
The client requests no contact from agencies or media sales.
Main purpose of post
To provide effective administrative support across the organisation, which will
include minute taking and completion of expenses.
Perform administrative tasks related to HR processes, to ensure the efficient
delivery of HR services and the accurate maintenance of employee records.
Requiring the candidate to be organised, detail-oriented, and able to handle
sensitive information with confidentiality.
Work on administrative projects and time-limited pieces of work to help
improve systems and processes.
Support colleagues from all different departments with increased activity at
key times of the year, such as fundraising campaigns i.e., Christmas campaign,
the governance meeting cycle and supporting our events.
Providing reception cover at our Support Centre, Cavendish Centre and Charity
Hub when required.
What you do
Administration
You will support the whole organisation with a range of administrative tasks
which will include:
Completing minutes for key meetings.
Processing of Expenses on behalf of the Senior Leadership Team.
Arranging room bookings both internally and externally.
Support with co-ordinating organisation wide meetings i.e., monthly staff
meetings, away days, including booking venues and arranging catering.
Supporting with governance committee cycles, preparing documents and
reports as required.
Inputting data into relevant systems accurately and in a timely manner.
Dealing with enquiries from patients, donors, supporters, service providers
and volunteers as required in a timely and effective manner.
Provide general administrative support to the wider team as required.
Taking donations in any of the Weston Park Cancer Charity locations.
Support with the administration of our grants programme, including
preparing and issues letter to grant applicants as instructed, updating and
maintaining grant budget spreadsheets.
You will work on time limited ad hoc projects, which could include:
Creating and implementing new processes, including building templates /
documentation / matrixes.
The build-up to / during and/ or after a campaign / or event.
HR Support
You will provide support to the HR Manager which will include:
Maintaining and update employee records.
Assist in the recruitment processes (posting job ads, scheduling interviews,
communicating with candidates).
Support with preparing HR documents, such as onboarding paperwork, and
employee letters.
Coordinate new hire onboarding and offboarding processes.
Organize training sessions and maintain training records.
Assist with HR projects such as employee engagement programs.
Cover Support
You may be asked to provide cover on the front of desks of one of our sites:
Cancer Support Centre, Northumberland Road, our Charity Hub, Whitham Road
or Cavendish Centre, Wilkinson Street which will include:
Meeting and greeting visitors including supporters and patients and acting as
their first point of contact for any queries.
Dealing with telephone, email and postal enquiries across the organisation
During cover period, you may be required to open and close the patient
spaces, as part of a wider team rota.
Booking in and logging patients onto the relevant records and databases to
provide accurate data.
Sending appointment reminder calls/texts/letters to clients as required.
Co-ordinating the Transport service, including supporting and co-ordinating
the volunteer drivers.
Managing the consumables within this patient space and ordering
replacement stock as and when required.
The job description is not an exhaustive list of all duties required of the postholder.
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.
The Development and Advocacy Department are looking to appoint an interim Development Assistant on a part-time basis. This role will provide general administrative support to the Fundraising Appeals and Membership teams; including but not limited to supporting the Membership phone lines for incoming membership and ticketing queries, manage the fundraising inbox for incoming donation messages, assisting with ticket allocations for Patron members during their priority booking period and writing meaningful thank you letters to donors to appeals.
The ideal candidate will have strong verbal communication skills and a helpful manner, with an enthusiasm for and the ability to communicate fluently about the artistic work of the RBO. They will be a team player, who can quickly build relationships with colleagues and guests. You will have:
- Strong written communication skills across email, digital and print channels
- Excellent face-to-face and telephone communication skills, with the ability to liaise professionally with donors, members, and stakeholders
- Experience working with databases, including accurate data entry and extracting data for mail merges and reports
- A commitment to delivering a first-rate experience to supporters (transferable customer service experience will be highly regarded)
- The ability and interest to gain an understanding of UK fundraising landscape, fundraising methods and processes
- Experience of processing Direct Debits (desirable)
This is a fantastic opportunity for an enthusiastic candidate looking to develop their skills in a world leading arts fundraising team. Prior knowledge of our art forms is not essential but the ability and desire to learn quickly is.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
Closing date for applications: 8am, Friday 24th October 2025
Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies.




The client requests no contact from agencies or media sales.
Join Trauma Care UK as our Office & Membership Administrator!
Are you ready to play a key role in helping a national charity save lives through education and research? This exciting position is at the heart of Trauma Care UK’s mission — ensuring our organisation runs smoothly, efficiently, and with impact.
You’ll coordinate the charity’s day-to-day activities, streamline core processes, support projects and finances, and keep our members connected and informed. From managing resources and maintaining compliance to engaging with our growing membership, your work will directly strengthen the charity’s operations and influence.
You’ll collaborate closely with the Board of Trustees, Medical Director, staff, volunteers, accountants, and subcommittee chairs — as well as liaise with sponsors, members, and conference organisers to keep everything running seamlessly.
If you’re organised, proactive, and passionate about making a difference, this is a unique opportunity to be part of a small, dedicated team improving trauma care across the UK.
Person Specification
Experience
· Proven experience in operational or administrative management, preferably within a charity, non-profit, or healthcare-related organisation.
· Experience in event and conference planning, including sourcing venues, liaising with speakers, and coordinating logistics.
· Experience managing financial processes such as budgeting, transaction processing, and financial reporting.
· Experience handling procurement processes and maintaining asset and inventory records.
· Demonstrated ability to handle enquiries professionally across various communication channels (in-person, phone, email, social media).
· Experience maintaining compliance with legal and regulatory requirements, including data protection legislation.
· Experience preparing contracts and liaising with external partners such as sponsors or academic institutions.
Qualifications
· Educated to degree level or equivalent professional experience.
· Relevant qualifications in business administration, charity management, event management, or a related discipline (desirable).
· Financial or bookkeeping qualifications (e.g. AAT, bookkeeping certificate) are desirable but not essential.
Skills and Knowledge
· Excellent organisational and time management skills, with the ability to prioritise multiple tasks and meet deadlines.
· Strong attention to detail and high standards of accuracy.
· Proficient in using MS Office applications (Word, Excel, PowerPoint, Outlook) and database management systems.
· Knowledge of financial systems and the ability to process financial transactions and reports.
· Excellent written and verbal communication skills.
· Strong interpersonal skills with the ability to build effective working relationships with internal and external stakeholders.
· Ability to work independently with minimal supervision as well as collaboratively within a team.
· Problem-solving skills and initiative to identify and implement improvements to processes and systems.
· Commitment to maintaining confidentiality and handling sensitive information appropriately.
· Understanding of, and commitment to, the values and objectives of a charitable organisation
Additional information
· The post will be office based however, some degree of flexible hours and working from home can be negotiated.
· The Charity runs one annual conference (5 days) and a minimum of one Regional conference each year. The post holder will be required to support these events, which would involve some overnight accommodation.
The client requests no contact from agencies or media sales.
Lifelites is seeking a Services Administrator to provide vital support to our Services team.
Purpose of the role
To support the development and delivery of Lifelites services by co-ordinating the installation of new packages of technology, training and partner engagement.
Main duties
In this role, you’ll:
Co-ordinate paperwork, schedules and processes to keep projects running smoothly.
Support the installation of new technology packages and training for children’s palliative care services.
Provide strong administrative support for meetings, events and day-to-day operations.
We’re looking for someone who is:
✔ Organised, reliable and detail-focused.
✔ Comfortable managing all Microsoft software, paperwork, diaries and processes.
✔ A steady, supportive presence who enables colleagues to do their best work.
This is an ideal role for someone who takes pride in providing dependable administrative support and is happy to play a key behind-the-scenes role in a friendly, committed team.
Please review the full Job Description and Person Specification before submitting your application.
We empower children with life-limiting conditions to play, create and communicate by harnessing the power of sensory and assistive technology.
The client requests no contact from agencies or media sales.
Team Administrator
Overview
Watford and Three Rivers Refugee Partnership (WTRRP) provide services to refugees, asylum-seekers and other vulnerable migrants in our area.
We are looking for a part-time Team Administrator to support us with administrative duties to ensure the smooth running of services we provide as well as support with the volunteer recruitment process. This post is funded by the National Lottery grant until February 2027 with possibilities of being extended. This is a part-time post of 18.5 hours a week and is office based in Watford.
We are looking for someone with excellent interpersonal and administrative skills who understands the needs of our clients and partner organisations. In return we can offer you an interesting and rewarding role that enables you to give back to your community. We run a successful drop-in service every Tuesday from 11.30-1.30pm, a Social Hub for clients, as well as a number of ESOL classes. We have a full-time Caseworker and a part-time volunteer co-ordinator as well as over 60 volunteers.
Salary: £13,668 (£27,336 FTE)
Working hours: 18.5 hours per week, there is some flexibility regarding working days but must be available on a Tuesday.
Duration: This post is funded until Feb 2027 but, with good prospects of extension
Location: WTRRP, St Mary’s Church, Church St, Watford WD18 0EG
Closing date for applications: 17 October 2025
Interview dates: 29th and 30th of October 2025
We will ask for references from the successful candidate after interview, and also for your DBS if you have one issued in the last two years.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.
You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.
You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.
Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK.
Benefits include:
- 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
- Active Flexible Working Policy.
- Employer pension contribution scheme.
- Cycle to work scheme
- Eye testing
- Blue Light Card membership
We work tirelessly to empower excluded people to access healthcare.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
RISE strives for a world where people , including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people , including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people , including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future, both in the community and in custody.
The main purpose of this role is to support and assist Facilitators, Advanced Practitioner, Responsible Officers and Service managers in the administration of the Domestic Abuse contracts delivery by co-ordinating project resources such as people and equipment. The post holder will also be responsible for maintaining information systems linked to specific DA contracts.
Key duties and accountabilities
- To undertake a range of administrative duties, including log on cases, tracking and issuing documents to clients.
- Be adept in managing a new client based system.
- Working closely with practitioners to facilitate and schedule service users onto courses or appointments or chasing information.
- Drafting documentation where appropriate under direction from the Service Manager.
- Communicate with referrers, specifically social workers, mental health provoiders.
- Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
- Ensure the team has excellent administrative support across all projects.
- Help manage communications both within the project team and between the project teams and project delivery partners.
- To ensure that all contractual information is recorded, updated and accessible.
- Work with Team leader and Service Manager and practitioners to support the scheduling of and take the initiative/decisions of assigning service users to relevant groups/1-2-1 sessions based on outcome of assessment.
- Keep any relevant records for audit compliance.
- Collate information and complete the monthly/quarterly KPI data reports required by commissioning partner as stated within each individual contract.
- Provide excellent customer service and be the first point of contact for telephone communication for our commissioning partners, service users and families and transfer enquiry to appropriate staff member if unable to resolve query themselves.
- Be solution focused and able to troubleshoot.
- Collate and analyse statistical information.
- Prepare and present management information as requested by Service Manager.
- Prepare reports and provide performance information to inform decision making.
- Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).
General tasks:
- Develop excellent relationships with customers and respond positively to their needs.
- Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.
Confidentiality and Information Security
- Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
- Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
- RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .
- RISE is committed to keeping children, young people and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other duties
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Willing to understand and oversee other projects.
Essential Experience, Knowledge & Skills
- Excellent prioritisation skills.
- Good written and verbal skills
- Excellent attention to detail.
- Ability to manage conflicting demands and meet deadlines.
- Ability to work on own initiative.
- Ability to stay calm under pressure.
- A methodical and thorough approach to work.
- Approachable, proficient and a good team player.
- Strong organizational, grammar and communication skills.
- Ability to compile data and reports.
- Ability to collate information and present in relevant format.
- Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
- A proactive approach to problem solving.
- Data analysis skills.
- A strong administrative skill set.
- Accurate data management and input at high volume, paperwork checks and claim checks.
- Competent liaising with a range of external stakeholders including senior management.
- A background in administration and proven experience of providing proactive administrative support.
- The ability to work with minimum supervision as part of a small internal team.
- Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.
Essential Qualifications
- Good general level of education including Math's and English to GCSE Level.
To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.
The client requests no contact from agencies or media sales.