Individual Giving Officer - Permanent

Location: Hybrid (2 days per week in our London office)

Salary: £24,000 per year

Working within the Individual Giving team, your role is to manage and support the delivery of supporter-centric fundraising appeals, which may recruit, retain or develop supporters. These appeals will include utilising online and offline channels such as TV adverts, paid social advertising, SMS, email, private sites, direct mail, and telemarketing.

Please see job description for further details.

Individual Giving Officer -  Permanent

Full Time (37.5hrs per week) / Salary £28,000 - £30,000 per annum (dependent upon experience)

Are you a skilled direct marketer? Do you have experience of working across print and digital? Would you like to join a passionate and friendly Supporter Marketing team and help us deliver a successful fundraising strategy? We're excited to be looking for an Individual Giving Officer to support our work with children with brain injury and neurodisability

This role will require the successful candidate to be responsible for the operational delivery of the Individual Giving strategy, using proven fundraising techniques across print and digital to grow and diversify our programme, engaging with both new and existing audiences to support our work with children with brain injury and neurodisability.

You'll plan, manage and deliver impactful campaigns through the full creative process and will manage relationships with suppliers to ensure the delivery of results, alongside meeting compliance requirements; competent in setting-up processes needed to deliver accurate data and drive precise insights and analysis.

With experience of working in a collaborative environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail.  You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Hybrid working available

We offer a ‘Golden Hello’ of £1,000 for newly appointed employees, paid in three payments over twelve months, provided the eligibility criteria is met, further details available on request.

If you would like to discuss the role, please contact Lisa Flanagan, Senior Individual Giving Manager or the Recruitment & Compliance Team, where details are located on The Children's Trust website.

Closing Date: Friday 3rd June 2022

Interview Dates: TBC

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. 

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton and Epsom.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment, and much more. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include: free on-site parking; a staff shuttle service from Coulsdon South train station to Tadworth Court; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an environment that is as unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities.

Are you good with people?

Do you enjoy working in a fast paced and rewarding role where every day is different and you get to meet people who want to make a difference to the communities they live in?

Have you experience of working within the VCSE sector and are keen to share your skills, experience and knowledge to help VCSE groups and organisations to make a difference?

If Yes, then you could be the person we’re looking for!

We’re looking to recruit a full-time (37.5 hours per week) Development Worker, on a permanent contract, subject to the successful completion of a 6-month probationary period.  For the right candidate(s) we are open to part-time / job share.

The post-holder will assist the Services Manager in the development and delivery of the capacity-building, information, advice and guidance (IAG) service aimed at VCSE group and organisations. The role will be based in both the office and community settings.

The personal qualities we are looking for are:

• An ability to communicate effectively, both verbally and in writing, with people from a wide and diverse range of backgrounds - from small community groups to large charities and social enterprises - in a culturally sensitive way
• A highly motivated and enthusiastic person
• Patience and good humour
• An ability to build strong and trusting relationships with VCSE groups and organisations
• An ability to provide professional challenges, when necessary
• Ability to provide practical and pragmatic solutions to a wide range of problems.

It is essential the person we recruit has experience of working within the VCSE sector.

The chosen candidate will have the skills and ability to create and deliver quality participative learning and training to participants from VCSE organisations.

As part of this role the ability to research a range of policy, strategic and legal information and be able to translate from technical language to plain English, applying them in practice, is crucial. 

The post-holder will be a strong and supportive team player whilst also being a self-starter.

Full training will be provided to familiarise the post-holder with Salford CVS’ systems and support with professional development will be available.

If you would like to know more about the role, please call Anne-Marie Marshall, Services Manager, for an informal chat.

Are you looking for a new challenge?  Do you have experience in the Voluntary and Community Sector, and of supporting volunteers?  Are you organised, with an ability to work flexibly? If so, this could be the job for you.

Involve Community Services is a local infrastructure charity that hosts the Bracknell Forest Volunteering Centre. After several years in post, our Volunteer Services Manager is leaving the team.  Of her role she says:
“I have worked at involve Community Services for over 6 years and I have loved the experience.  Many of my colleagues have become friends.  My role is diverse, bespoke, and interesting.  There is never a dull day.  The people I have met on my journey are selfless, unique, and determined.  From the volunteers to those leading local community groups & charities, all have a shared focus to give back and to make our communities a better place to be”.

If you hold the skills and interest to make a difference to the people and communities of Bracknell Forest, we would like to hear from you.

Overview

Involve Community Services is a local charity supporting the Voluntary, Community, and Social Enterprise Sectors of Bracknell Forest and Wokingham Borough. We offer development and governance support, funding advice and grant writing, volunteer and trustee recruitment, and a comprehensive training programme. We also deliver several wellbeing projects that include Community Navigation, a Cancer Support Network, and Social Prescribing Link Workers to three Primary Care Networks within Wokingham Borough.  In Bracknell Forest, we are about to launch the Green Volunteering scheme.

In this role, you will promote and enable volunteering across Bracknell Forest, administering and maintaining the online volunteer portal whilst helping individuals and groups to find opportunities that are right for them.  In addition, you will support the development of those community groups, charities and social enterprises that offer services within the borough, deputising for the Chief Executive Officer and/or Operations Manager for business matters that associate to our Bracknell Forest delivery.

Core Tasks and Responsibilities

• Administer and manage the online volunteer portal ‘Bracknell Forest Get Involved’
• Engage with and support all individuals and groups interested in volunteering locally, helping to source opportunity in line with interest and need.
• Advertise and promote the Volunteer Centre to the public, third sector, and corporate partners, marketing through various platforms including social media, Involves website, leaflets, and events.
• Engage with charities and community groups to develop their understanding of volunteering, encouraging them to make best use of volunteers for the furtherance of their charitable objective and to increase reach.
• Proactively recruit volunteers from older and younger age groups, as well as people with additional needs and those with protected characteristics.
• Develop and source volunteering options that are accessible to younger people.
• Identify and promote national volunteering campaigns in line with local need.
• Promote good volunteer management, offering those organisations and groups that use volunteers best practice guidance.
• Promote the Bracknell Forest Volunteer Pool, encouraging sign up from individuals who would like to volunteer but are unable to do this routinely.
• Engage with schools and colleges to encourage and promote the volunteering and citizenship of children and young people.
• Manage telephone, email, and face to face volunteering enquiries, signposting and matching people to opportunities in accordance with need and interest.
• Host and attend events that encourage local volunteering.
• Support Bracknell Forest based companies who are looking to demonstrate their corporate social responsibility through employee volunteering.
• Proactively gather feedback from both those who volunteer and those services using volunteers so to measure retention success and placement satisfaction.
• Maintain and develop volunteering promotional materials, keeping them up to date, relevant and circulated.
• Liaise and network with fellow local volunteer coordinators and volunteer centres, so to share best practice and develop new ideas.
• Meet the requirements set by the Volunteer Centre commissioner, ensuring that necessary data and statistics are available and accurately recorded.
• Champion and adhere to any legal or regulatory obligations regards volunteering.
• Assist and nurture the growth of new community groups, charities, and social enterprises across Bracknell Forest in tandem with other involve services.
• Promote good governance to local community groups, charities, or social enterprises from concept through to ongoing delivery.
• Positively promote and seize opportunities to further involves charitable purpose.
• Undertake any other tasks or duties that may reasonably be required in relation to this role.
• Work with other Involve staff to ensure that appropriate customer care is always provided.

Essential experience, qualifications, skills and attributes

You will have:

• Commitment to equal opportunities and an understanding of the needs of those with protected characteristics.
• Experience in the voluntary and community sector.
• An understanding of citizenship, community development and involvement.
• Experience of working with a diverse array of people.
• The ability to actively listen, motivate and encourage people.
• Passion and enthusiasm for the Voluntary and Community Sector and volunteering,
• Experience of working in partnership with other organisations.
• Initiative and a creative approach to problem solving.
• Ability to manage change and develop new programmes of work.
• Strong written and verbal communications skills and good attention to detail.
• Contribute effectively as a team member
• Proficient use of ICT, with knowledge and experience of Office 365.
• Ability to keep accurate records.
• Commitment to confidentiality, with ability to work to adopted involve policies.
• Will and ability to work flexibly as occasional evening and weekend undertakings may be required.

You will hold a full driving license and have access to a car, as this role involves travelling between different locations within the Bracknell Forest area. You may also need to transport equipment to different sites.

Note, this role will be subject to an Enhanced DBS check.

How to Apply

Please see the attached job description for more details. If you are looking for an interesting and fulfilling role, this could be for you!

Please send your CV and a covering letter outlining how you meet the required criteria to Jo Mason, involve Operations Manager.

Closing Date: Monday, 31st May 2022, 9am.

St George's Hospital Charity is an NHS charity that works across south west London supporting tens of thousands of patients, staff, and communities. As the star of “24 Hours in A&E,” the St George's University Hospital NHS Foundation Trust is one of the best-known hospital trusts in Britain. St George's Hospital is also one of the country's largest teaching hospitals, with an international reputation for quality care and innovative treatment.

St George's Hospital Charity seek an experienced Individual Giving Manager to lead, in line with the charity's strategy, the development and implementation of a robust individual giving programme. You will evolve the current foundational work in the individual giving function and will have overall responsibility for delivering campaigns and reaching targets. You will work also peers in other fundraising disciplines and the excellent Director of Fundraising and Communications to ensure there is adequate resource and planning for fantastic individual giving campaigns to launch and be successful.

The selected candidate will have a proven track record in a range of individual giving channels and will have demonstrable experience of delivering a multi-channel direct marketing programmes. You will ideally have experience specifically in face to face fundraising and digital fundraising and will excel in an environment with lots of creative colleagues and new opportunities for fundraising success. Reporting to the Director of Fundraising and Communications, you will ideally have the ability to develop complex financials models and forecasts and enjoy working within an NHS charity setting.

If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Bone Cancer Research Trust (BCRT) has one simple vision… a world where primary bone cancer is cured.

Do you want to join this leading charity and become part of the team that is fighting primary bone cancer and making a difference through research, information, awareness and support? If so, read on to find out more about the role that you could play in saving lives across the UK.

We are looking for an Individual Giving Manager to join the ambitious, growing and successful fundraising team at BCRT.

The Role

This is an exciting new opportunity to develop and deliver an annual programme of activity across all aspects of Individual Giving to attract new supporters, develop existing supporters and nurture them on a path towards Legacy giving. You will be required to:

• Develop and implement a multi-channel Individual Giving programme, comprising of direct marketing campaigns, appeals and stewardship communications.
• Work with the Database & Supporter Care team to analyse and segment the supporter base, developing appropriate supporter journeys and propositions that elicit increased giving and engagement.
• Prepare and manage the Individual Giving annual income and expenditure budget and prepare quarterly forecasts and monthly reports
• Oversee and manage all aspects of appeals, from creative brief, copywriting, print and fulfilment management through to digital promotional and thanking
• Develop a pipeline of Legacy giving, introducing Legacy-specific materials, campaigns, and messaging.
• Manage in memoriam and digital birthday fundraising – developing an onward supporter journey to encourage repeat giving.

The Person

We are looking for creative, energetic and imaginative fundraisers with a flair for creative writing and an ability to influence others! Ideally you will come to us with 2 years’ experience in a similar role, and knowledge and understanding of Legacy and Individual Giving fundraising. Perhaps most importantly, you should be a self-motivated team player with a shared passion for the work of Bone Cancer Research Trust.

This is a truly unique and exciting opportunity to join a flexible organisation who puts the wellbeing of its staff at the core. The role will be a blend of homeworking, office-working (Leeds) and travel across the region. By joining the BCRT you will become part of an ambitious team and creative culture with big aspirations and an exciting future ahead!

To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Civitas Recruitment are delighted to be working with a fantastic charity dedicated to the fight against childhood cancer. The charity aims to improve survival rates across all types of childhood cancer and support children and their families to live better with and after treatment. A fantastic opportunity exists for an Individual Giving Manager to join the charity. As Individual Giving Manager, you will help oversee the strategy of the Individual Giving programme. You will lead on the development and management of Individual Giving programmes and activities including cash appeals, raffles, regular giving and digital acquisition & retention. This role involves line management of two Individual Giving Officers. It is a permanent full-time role based in London. Hybrid working.

Who are we looking for?

Ideal candidates will possess over two years demonstratable fundraising experience across Individual Giving. Candidates will also have experience of developing and feeding into Individual Giving strategies; implementing a test and learn approach into a programme for continued improved performance. Knowledge of budgets and experience of reporting financial performance against targets is required for this role. You will have project management experience including planning, implementation, monitoring and evaluation of campaigns. You will have an excellent proven track record of managing an integrated direct marketing programmes online and offline across a variety of channels. Experience of The Raiser’s Edge database would be an advantage however it is not essential for this role.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Individual Giving Manager
Children's Charity, Central London
£35,000

Our client is a leading national children's health organisation who are dedicated to supporting children with severe illnesses. With an excellent reputation, their conduct pioneering research and campaign to raise awareness.

We at Charity People are delighted to be partnering with this wonderful Charity to recruit an Individual Giving Manager. In what could be a career defining role, you will lead on the development and management of Individual Giving programmes and activities including; cash appeals, raffles, regular giving, digital acquisition & retention, supporter experience, legacy and in-memory giving working to reach the Individual Giving Team's income target. This role involves line management of two Individual Giving Officers.

We are looking for someone with strong experience in either marketing, direct marketing, individual giving and fundraising. You will have excellent project management experience including planning, implementation, monitoring and evaluation of campaigns, along with experience of managing external suppliers and agencies. We are happy to welcome applications from candidates from both the charity sector and the commercial sector.

Charity People are managing all applications for this role; interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Individual Giving Officer
Hours: Full-time, (35 hours per week), Permanent and some flexible working will be considered
Salary: £28k - £32k per annum (depending on experience and qualifications)
Location: Camden, London (Hybrid)

In the UK there are more than 1.3 million children and young people living with a disability and nearly four million children living in poverty.

We exist to improve the lives of these children and since 1949 Variety in the UK has raised more than £270m in pursuit of this objective.

Variety provides practical, tangible help that makes an immediate difference, which includes grants for specialist equipment as well as accessible transport used by schools and other non-profit organisations across the UK. Our Great Days Out are legendary.

The new role of Individual Giving Officer will be a pioneering role at Variety. You will have the opportunity to work with the Head of Fundraising to create a brand new retention and acquisition programme. You will be closely involved in a CRM development project and develop excellent digital marketing and communication skills.

You will be responsible for developing a brand new Christmas Appeal which brings in donations from new audiences and helps to raise the profile and brand awareness of Variety, the Children’s Charity. Understanding email and social media marketing will be vital for this role, as well as having experience designing and developing quality appeals which meet targets.

Individual Giving has had very little investment for a number of years, so candidates with experience planning and launching new activity, setting budgets, targets and KPIs, and with a proactive, can-do attitude will stand out and do well in this role.

Closing Date: Friday 3rd June 2022 at 11.59pm

Please make sure to include reference ‘IGO’ in the subject heading of your application.

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Please note applications will be considered on a rolling basis, and chosen candidates interviewed as appropriate, so you are encouraged to apply immediately. We therefore reserve the right to close the vacancy earlier than advertised if sufficient applications are received, and we are successful in recruiting from early applications.

Unfortunately, Variety is unable to reply to everyone who submits an application, so only applicants shortlisted for interview will be contacted.

No agencies please.

ActionAid is an international charity that works with women and girls living in poverty. Our dedicated local staff are changing the world with women and girls. We are ending violence and fighting poverty so that all women, everywhere, can create the future they want.

This exciting role will specifically provide personal assistance to the Deputy Director and provide the team with support on programme delivery including, although not limited to; supporting with events, fundraising, financial processes, reporting and administration.

We are looking for an experienced administrator to provide support across a range of activities. The role plays an important part in contributing to the Individual Giving fundraising targets and will play an important role in supporting teams with the planning and implementation of our fundraising campaigns.

The team assistant will also provide administrative support for invoicing and financial transactions, for reporting and for managing logistics surrounding work related travel.

Additionally, you will provide administrative support and diary management support to the Deputy Director of Individual Giving, so the post holder will be required to have proven experience of providing administrative support to a team or an individual.

We will look to the Individual Giving assistant to act as the first point of contact for all visitors to the team, so applicants must have strong relationship building skills and the ability to create a good first impression of our organisation.

To be successful in this role, you must have strong organisational and project management skills, as you will be required to manage multiple projects simultaneously. Applicants must also have strong time management skills as the role will involve working to tight deadlines.

This is a fantastic opportunity to get into fundraising and to broaden your knowledge of the role and sector. So, if you have great administrative and organisational skills, together with an enthusiastic, creative effective and flexible approach to work and a genuine desire to make a difference, then we would like to hear from you.

Please note that this role is being offered as a 6-month fixed term contract.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, there will be space to do so during the interview process.

WR Fundraising Recruitment has a fantastic opportunity for an experienced individual giving professional to join a fundraising team at a growing national charity at an exciting time of development that includes increased exposure and publicity.

We’re looking for an Individual Giving Officer to join the growing fundraising team and be responsible for the timely and cost effective execution of acquisition and retention campaigns using multi channel approaches; digital, Direct Marketing, print and telemarketing (outsourced).

The role will have a strong focus on recruiting and retaining supporters and converting existing supporters to ensure continued annual growth from individual and regular giving.

Individual Giving Officer

Full Time, Permanent

Winchester, Hampshire with Hybrid Working (1-2 days per week in the office)

£28,000 - £30,000 per annum

Working closely with the Individual Giving Manager, duties will include:

• Maximise the effectiveness of digital fundraising to identify potential supporters and develop relationships
• Maximise effectiveness of direct mail campaigns, writing great copy and creating engaging content so supporters
• Analyse results and make recommendations for future digital and traditional fundraising campaigns
• Work with the Individual Giving Manager to plan and deliver an effective, balanced calendar of communications
• Plan and manage acquisition and retention activity by email and work with the Communications team to create effective fundraising campaigns
• Work with external suppliers, e.g. designers, mailing house and telephone fundraising agency, as part of a donor retention strategy
• Monitor, evaluate and report on all campaigns, making recommendations for improvement

Ideal candidates will have:

• Experience of working on direct marketing campaigns, regular giving / supporter acquisition or donor retention
• Specialist knowledge of direct marketing best practices and the law with the ability to apply theory and experience to grow income. 
• Knowledge of a range of direct marketing techniques associated ROI expectation acquired through training and experience
• Highly knowledgeable of database marketing, the importance of ensuring data integrity and data protection laws incl. GDPR
• Experience of working in a fundraising and/or direct marketing role with good knowledge of direct response across multiple channels including digital

To apply and for further information, please email a copy of your CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

This is a fantastic opportunity to join our friendly and ambitious Fundraising Team.

The successful candidate will develop the burgeoning Individual Giving programme to grow unrestricted income and motivate individuals to become long term supporters. They will help us achieve our income targets and develop our base of individual supporters.

It includes project managing direct mail appeals and growing regular giving income.

Key Accountabilities

• Responsibility for the day-to-day execution and timely progress of direct marketing campaigns including planning, creative development, data selection, briefing and ultimately analysis and reporting.
• Development of the charity’s Appeals and Regular Giving programmes.
• Maximise Gift Aid opportunities and work with the Public Fundraising Manger to retrospectively claim gift aid on all eligible donations unclaimed in last 4 years.
• Ensure continuous testing, collate learnings, and make recommendations to guide future activity and develop the individual giving fundraising strategy.
• Extract data from the database and provide reporting, data analysis from a range of sources to support the wider team when necessary.
• To be in-house champion for the Donorfy database.
• Work with external agencies and the wider team to ensure the smooth transition of data to and from the database.
• Support the development of supporter journeys for all individual donors and supporters including lapsed supporters.
• Maintain records of interaction with donors and volunteers on FNHC’s database.
• To contribute generously and effectively outside of the core role. To evaluate activities so we can learn from experience.

Personal Specification

• Experience in Individual Giving fundraising
• Experience in using a professional work-related database or CRM solution, including data selections and query-writing
• Proven ability to understand and analyse data with highly developed analytical and data mining skills
• Excellent relationship management skills
• Excellent organisational skills

Want to use your skills in supporter engagement to play a fundamental role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Would you like a new challenge at WaterAid as our Individual Giving Senior Officer (exploration). To help change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

Our Supporter Engagement team sits within the Mass Engagement department and is responsible for creating the best supporter experience, one that people genuinely love and feel part of. We increase the engagement and the £35 million income of 700,000+ individual supporters, through an audience-led, multi-channel communication programme.

Our Supporter Engagement team sits within the Mass Engagement department and is responsible for creating the best supporter experience, one that people genuinely love and feel part of. We increase the engagement and the £35 million income of 700,000+ individual supporters, through an audience-led, multi-channel communication programme.

This role is a Full-Time, Permanent contract. You will be based in our offices at Canary Wharf, London. We are open to flexible working arrangements from home and working on a Hybrid basis.

To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. Applications will close on Sunday 5th June 2022.

We shall conduct interviews online via Teams. Shortlisting and interviews will take place on a rolling basis, as applications come in. The application process will close if a suitable candidate is found prior to the advertised closing date.

This role is responsible for the delivery of the exploration part of our supporter engagement communication programme. The purpose of which is to increase loyalty and financial support of our existing supporters and encourage repeat commitments and actions.

You'll also:
* Deliver a multi-channel communication programme which helps protect the highest retention rate in the sector by deepening engagement and encouraging supporters engage in multiple value-based propositions.
* Project manage our supporter appeal activities, ensuring excellent collaboration and integrated activity plans that support multiple activation.
* Create phenomenal personal communications, that develop supporter engagement and increase lifetime commitment.
* Help build a team that everyone wants to work with and for, and where people do the work that most interests them.

To be successful, you'll need:
* Ability to think strategically and proven experience in developing successful direct marketing, fundraising, supporter engagement and/or customer marketing activities
* Strong project management experience, including delivering an integrated, multi-channel brand or fundraising campaign
* A passion for developing phenomenal, unexpected and personal story-led creative, which tell of extraordinary human experiences.

Salary between £34,000 to £36,000 subject to experience with excellent benefits.

WaterAid benefits include:

• 36 days' holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Additional Information:

WaterAid is located at Canary Wharf, London and this will be your location and contract base. We support and enjoy a hybrid working environment, this includes regular attendance in the London office to connect with each other. We look forward to discussing with you how you can best deliver in your new role.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.
 

Location: London or Remote
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel to London office (EC1N 8TS) for team meetings - circa every other month

Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

Summary

The Individual Giving Officer will work as part of an integrated engagement team building a large pool of people who know who we are, share our values and consider us worthy of support. You will use data to optimise our community of support, providing opportunities to activate – and keep activating – with easy actions with mass appeal to grow deeper, more mutually valuable relationships built on shared values. These actions can be non-financial as well as financial but all contribute to maximising impact for people with arthritis.

As a member of the Individual Giving team, you’ll have a big part to play as a key member of the newly created Mass Fundraising and Engagement Team. The team is responsible for growing the Versus Arthritis community and the contribution (money and voice) the community makes to improve the lives of people with arthritis. The team will deliver an integrated, audience-focused mass engagement programme to increase brand reach, drive service engagement, amplify our collective voice to drive change and grow donations across mass income streams. The last bit is where you come in!

About the role

This role is one of two Individual Giving Officers who, together with the Individual Giving Manager, make up the Individual Giving team. This team is accountable for engaging thousands of people each year to make a donation to Versus Arthritis. The aim of this team is to transform the number of supporters who give and the longevity and value of their support. They will do this through the development of innovative, multi-channel audience and insight led mass retention and acquisition activities and product development.

The programme includes cash appeals, reactivation, supporter magazines, lottery and more.

Key requirements

The best person for this job will be able to:

• Understand different audiences, their needs and motivations.
• Engage critically with creative concepts and plans across the team and share thoughts constructively.
• Manage multiple projects and deliver to a high standard.
• Develop and deliver successful campaigns for different channels, achieving ambitious targets and objectives.
• Demonstrate excellent attention to detail.
• Work well under pressure and manage conflicting priorities.
• Work collaboratively with colleagues across levels to develop innovative and engaging content and communicate clearly and confidently with stakeholders across all levels.

Have experience in:

• Interpreting performance insights, making recommendations for improvement and applying them.
• A charity or commercial setting in direct marketing, digital marketing or fundraising and using email marketing, paid social and/or search to recruit and convert donors or customers and increasing scale.
• Working well with budgets, tracking financial and other metrics and working to improve ROI.
• Working with data, segmentation and campaign analysis to deliver growth. Evaluating results and making recommendations for future activity.
• Developing engaging creative concepts with agencies or internal teams. Using email clients to develop and evaluate email campaigns.

Be:

• An advocate for people with arthritis, always pushing to centre lived experience.
• Supporter-led, striving to ensure the best donor experience.
• A proactive team-member, bringing ideas to the table, supporting and constructively challenging colleagues.
• As comfortable embracing failures as you are celebrating success.

Is this you? If so, please apply today – we’d love to hear from you.

Only shortlisted candidates will be contacted.
Previous applicants need not apply.

Interviews

First interviews:  Date to be confirmed, via Microsoft Teams.