Digital communication officer jobs
The Senior Email Channel Officer is a critical role and responsible for the end-to-end delivery of email and SMS communications, ensuring campaigns and automated journeys are planned, built, tested, and deployed on time. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have strong experience using email marketing platforms in achieving KPI’s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more.
This is a 9-month FTC
Key Responsibilities:
Campaign and Automation Journey Planning & Delivery
· Owning the end-to-end delivery of email and SMS campaigns, including planning, building and testing high-quality communications to support fundraising, supporter engagement and other organisational priorities such as newsletter updates, sporting, campaigning, and appeal actions.
· Advise and deliver automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys.
· Support the Email Channel Manager in the planning and prioritisation of the Email and SMS channel calendar, ensuring effective delivery of campaign activity.
· Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic.
· Ensure all communications meet agreed quality standards through rigorous pre-deployment testing, including content, personalisation, segmentation, links, rendering and customer journey checks.
· Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone)
· Manage campaign workflows and delivery timelines, working with stakeholders to ensure requirements, approvals and dependencies are clearly understood and delivered to schedule.
Reporting, Performance & Insight
· Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value.
· Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations.
· Use A/B testing, segmentation and behavioural insights to drive continuous improvement.
· Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction.
Data, Compliance & Quality Assurance
· Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance.
· Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment.
· Champion accessibility, inclusive language and best‑practice UX within email design.
Collaboration & Stakeholder Management
· Work closely with internal teams needing email support, advising on best practice, delivery approach and channel suitability.
· Build effective working relationships with stakeholders across fundraising, marketing, supporter engagement, data, digital and analytics teams.
· Translate campaign briefs and business requirements into actionable delivery plans, providing expertise on channel capabilities, timelines, segmentation and automation.
· Liaise with platform and technology partners to troubleshoot issues and support continuous improvement.
Platform & Technical Ownership
· Strong use of ESP email and automation platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys.
· Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability.
· Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment.
Continuous Improvement & Ways of Working
· Work alongside another Senior Email Officer with championing email channel best practise to uphold high quality assurance and executional standards.
· Act as a trusted channel specialist, advising stakeholders and ensuring communications are deliverable, compliant and customer-focused.
· Create and maintain documentation of learnings, processes, ways of working and results where required.
· Identify opportunities to improve campaign workflows, automation and operational efficiency.
Knowledge, Skills and Experience:
· Significant experience delivering end-to-end email and/or SMS campaigns and automated journeys in a fundraising, marketing or digital environment.
· Strong experience building, testing, quality assuring and deploying customer communications.
· Hands‑on experience with email marketing platforms and CRM systems.
· Proven track record of improving performance through testing and optimisation.
· Experience working with stakeholders to plan and deliver campaigns from brief to execution.
· Experience working with data teams and segmentation logic.
· Familiarity with behavioural insights or loyalty‑building techniques.
· Strong understanding of email best‑practice, including accessibility, personalisation and UX.
· Knowledge of GDPR, PECR and data governance standards.
· Strong attention to detail with the ability to conduct thorough testing and quality assurance across customer communications.
· Strong analytical skills with ability to turn insight into action.
· Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent).
· Ability to manage multiple projects with competing deadlines.
· Ability to work collaboratively across teams and managing stakeholders.
· Comfortable working autonomously, prioritising delivery.
· Proactive mindset, self-starter and passionate about customer-first communication.
· Excellent attention to detail and organisational skills.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £37,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £45,855 - £52,988
Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-2 days per month, depending on business need. We cannot offer fixed days at home. You are responsible for your own commuting costs).
Contract: Permanent, Full time.
Hours: 35 hours per week
Reporting to: CEO
Direct reports: Finance & Operations Manager
Role summary
As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission.
You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth.
We're looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning.
Key Responsibilities
Operations
- Lead the development and continuous improvement of operational systems, processes and policies to ensure the charity operates efficiently, consistently and in line with best practice.
- Oversee organisational project management, ensuring strategic projects are effectively planned, monitored and delivered on time and within budget.
- Develop and maintain effective systems for organisational planning, reporting and information flow, ensuring senior leaders and trustees have access to timely and accurate information.
- Identify opportunities to improve efficiency through process redesign, automation and the effective use of technology and digital systems.
- Provide operational leadership across the organisation, ensuring resources, systems and infrastructure effectively support programme delivery and organisational growth.
Governance
- Lead the charity's governance framework, ensuring compliance with Charity Commission requirements, statutory obligations and internal policies.
- Maintain the organisation's policy framework, ensuring policies are regularly reviewed, updated and effectively implemented across the charity.
- Lead organisational risk management, maintaining the risk register and supporting senior leaders and trustees to identify, monitor and mitigate strategic and operational risks.
- Ensure appropriate compliance with data protection, safeguarding, health and safety, insurance and other regulatory requirements.
Finance
- Lead the charity's financial management, working closely with the CEO and Finance Manager to develop budgets, forecasts and management accounts.
- Monitor organisational income and expenditure, providing financial analysis and recommendations to support effective decision-making.
- Oversee financial controls, procurement processes and delegated authorities, ensuring robust stewardship of the charity's resources.
- Support the preparation of statutory accounts, annual budgets, audits and financial reporting for the Board of Trustees and external stakeholders.
- Develop financial systems and reporting processes that improve visibility, accountability and organisational planning.
HR & IT
- Lead the development of the charity's people infrastructure, ensuring effective HR policies, systems and processes to support employee wellbeing, performance and compliance.
- Oversee recruitment, onboarding, performance management and learning and development processes, working with managers to build a high-performing and inclusive culture.
- Ensure the charity's HR systems and employee records are maintained accurately and comply with employment legislation and GDPR requirements.
- Lead the organisation's IT strategy and digital infrastructure, ensuring staff have secure, reliable and effective technology to support their work.
- Oversee cyber security, business continuity, system procurement and relationships with external IT providers, driving continual improvement in digital capability.
How to apply
Please upload a CV and Cover Letter (no more than 2 sides of A4).
When you’re ready to apply, please use the ‘Apply’ button; we’re not able to accept emailed CVs or supporting statements.
For a chat about the role before applying, please call the charity and ask for Patrick.
We are accepting applications and interviewing on a rolling basis. We reserve the right to close the vacancy earlier than advertised.
Applications close: Monday 3rd August @ 9:30am.
For Recruiters:
This role is not currently open to recruitment agencies. We work with a small number of trusted recruitment partners where agency support is required and will contact these suppliers directly if appropriate. We kindly ask that agencies do not contact us regarding this vacancy.
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Job Title: Development Officer
Salary: £26,000 - £29,000
Contract Type: Full-Time, Permanent
The Edinburgh International Festival is looking for an experienced, organised, and self-motivated Development Officer to join the Development Department. We’re looking for someone who enjoys working on multiple projects at a time, collaborating with a wide-range of colleagues, and being part of an ambitious, goal-oriented team.
EIF is an equal opportunity employer. We value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace—this is a key focus for us across our staff, our artists, and our audiences.
To increase the diversity of our staff, our recruitment includes the Rooney Rule - regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.
Job Specification
The Role:
Reporting to the Director of Development, the Development Officer manages development operations which underpin our fundraising strategy, including fundraising finance systems, donor research and stewardship, event support, and serving as the team lead for database management. The Development Officer provides direct support to the Director of Development, works across the full Development Department, and serves as a liaison with other departments to ensure exceptional supporter stewardship and cultivation year-round. You will work as part of a close-knit team in a fast-paced environment, requiring flexibility, excellent organisation and time-management, and strong communication skills.
Performance Indicators and Deliverables
· Donations and pledges are processed, documented and acknowledged in a timely and appropriate manner, and donors have an excellent stewardship and events experiences throughout the year
· Research and due diligence on current and prospective donors is carried out thoroughly and accurately across the Development Department
· Ticketing for donors is managed effectively and efficiently from priority booking through to the Festival
· Database records are up-to-date and accurate, and reporting regularly informs fundraising operations and strategy
· The Development Department’s financial records are maintained accurately and Finance deadlines are met
· The Development Department has the resources and materials it needs, has efficiently run and minuted meetings, and is well-organised in general
Closing date for applications: 12 noon, 30 July 2026
Interview dates: 4 and 5 August 2026
Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.
The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
- 5% employer’s pension contribution
- Cycle to work scheme
- Employee shopping benefits scheme
- Employee assistance programme (EAP)
- Employee recognition and reward programme
- Ongoing training and development opportunities
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
“IPSO protects the public interest by promoting high quality journalism and defends the public when editorial standards fall short.”
Charlotte Dewar, IPSO Chief Executive
IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.
We are recruiting a communications officer to cover maternity leave within our committed, friendly, and dynamic team.
Reporting to the Head of Communications, you will play a key role in delivering IPSO’s communications activities, with a strong focus on digital channels and social media, internal communications, and day‑to‑day management of the IPSO website.
About the role
The key role responsibilities will be to:
- Plan, create and manage digital communications and social media content across IPSO channels, using analytics to monitor performance and support organisational priorities
- Manage and update the IPSO website using WordPress, including day‑to‑day communications, publishing rulings, and ensuring accuracy, accessibility and basic SEO standards
- Produce and edit a wide range of communications materials, including newsletters, news releases, internal updates, and briefings, ensuring alignment with IPSO’s purpose and regulatory role.
- Provide broader communications support, including media monitoring and reporting, handling press enquiries as directed, and assisting with IPSO events and conferences.
Skills and experience
We are looking for an experienced and proactive communications officer to cover maternity leave for a minimum of six months, starting in August or September 2026.
Working closely with colleagues across the organisation, the postholder will create clear, engaging content, monitor media coverage, and help ensure IPSO’s communications are accurate, accessible and aligned with its role as regulator of UK digital news, newspapers and magazines.
A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area. You will have strong interpersonal skills, an ability to get things done, and you will enjoy working with a range of colleagues and stakeholders.
You’ll also have excellent written skills and superb project management skills.
At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.
We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.
What we can offer you
This is a chance to deliver the communications of a high‑profile, independent regulator at the heart of the UK media landscape working on complex, high‑profile issues relating to journalism, regulation and press freedom.
This contract is for at least six months covering maternity leave. There is a competitive starting salary of £32,960, 25 days of paid annual leave (pro rata), and excellent additional benefits.
The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office; members of the senior management team work an additional day in the office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.
How to apply
Candidates are required to attach a Diversity Monitoring form, which can be found on our website. Please note that although this form is required for applications to be considered, candidates are free to opt out of any questions.
To apply, please read the full job description and forward your CV and you must include a cover letter outlining briefly why you are interested in the role and how you are suitable, along with the Diversity Monitoring form by midday on Monday 27 July.
Interviews will take place on Thursday 6 August in London.
IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found on our website.
The client requests no contact from agencies or media sales.
Contract: Permanent, full-time contract.
Hours: 35 hours per week (1 FTE)
Salary: £32,000 - £36,000
Location: Carers Trust office (London, Glasgow or Cardiff) with hybrid/home working options
This role is central to strengthening and connecting Carers Trust’s organisational networks across the UK. Through the delivery of clear, consistent and engaging communications, the Communications & Engagement Officer will help members stay informed about opportunities, resources and developments across the network, while promoting collaboration and the sharing of learning and good practice.
Working within the Network Development Team and closely alongside colleagues in Communications and Marketing, the postholder will coordinate network communications across a range of channels and audiences, helping to increase engagement with Carers Trust’s membership offers and strengthen connections between member organisations.
The role will also play an important part in ensuring members' voices, experiences and achievements are reflected across Carers Trust’s wider communications. By supporting more connected, informed and engaged networks, the postholder will contribute to stronger services and better outcomes for unpaid carers across the UK.
As the postholder you will:
- Work with subject-matter leads across Carers Trust to translate technical or organisational information into accessible, engaging content for different audiences across Carers Trust’s networks.
- Develop and implement engagement plans to promote partner participation in learning, research, campaigns or development initiatives.
- Contribute to the development of toolkits, guides and resources that support members in delivering high-quality services and in relation to identified capacity building needs.
- Contribute to evaluation activities and reporting for internal and external stakeholders.
Please download the attached recruitment pack to find out more.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a creative, strategic, and community-minded digital content creator & storyteller to increase our reach, elevate our voice, engage our community, and clearly communicate our value proposition. This role involves owning the end-to-end execution of our monthly member newsletter and driving growth and engagement across our social media channels and website.
Joining the NNA means using your creativity to shine a light on neonatal nursing across the UK. We’re a small, committed team with a big national role. Your work will help strengthen the voice, visibility and impact of the neonatal nursing profession.
If you love connecting with people and creating emotive, high-performing stories, we want to hear from you.
This is a remote role, with some travel to meetings and events. We offer flexible working arrangements.
We work to ensure every neonatal nurse is supported to be the best nurse they can be, so optimising care for babies and families.
Main purpose of post
This is a new role for the marketing team at Weston Park Cancer Charity. The Communications and PR Manager will play a critical role in telling our story, championing our mission, and amplifying the voices of patients, families, clinicians and supporters.
To lead and deliver impactful, brand-building communications and PR activity that increases awareness, deepens engagement, and strengthens Weston Park Cancer Charity’s reputation across South Yorkshire and beyond. The Communications and PR Manager will work closely with the Marketing Manager, Campaigns Manager and Digital Marketing and Social Media Officer to create compelling copy for charity news stories, press releases and campaigns, ensuring consistent and meaningful communication across channels.
This role will:
Communications Strategy & Planning
· Support the Marketing Manager in delivering the annual marketing plan through communications and PR opportunities.
· Support the Campaign Manager with the charity’s multi-channel campaigns that raise awareness of services, research, events, and fundraising initiatives.
· Monitor and evaluate performance of communications activity, using insight and data to inform continuous improvement.
Media Relations & PR
· Build, maintain and grow strong relationships with local, regional, and national media.
· Act as first point of contact for media enquiries and manage press office activity.
· Lead proactive PR campaigns to highlight the charity’s work, impact and partnerships.
· Prepare press releases, statements, briefings and media packs.
· Support senior leaders and spokespeople with media interviews and messaging.
Communications & Storytelling
· Oversee the creation of high-quality communications across all external channels – website, newsletters and print materials.
· Support the delivery of communications through the charity’s digital channels by working closely with the Digital Marketing and Social Media Officer.
· Provide oversight on social media messaging, online storytelling, and website content.
· Lead on gathering patient, supporter and staff stories, ensuring sensitivity and ethical storytelling.
· Produce compelling copy that strengthens the charity’s brand and inspires action.
Brand & Reputation Management
· Provide staff members with regular training on the charity’s tone of voice, ensuring high standards of output.
· Ensure consistent application of the charity’s brand identity, tone of voice and key organisational priorities.
· Protect and enhance the organisation’s reputation through effective issues management.
· Work with the Marketing manager and Leadership team as needed on reviewing and updating the charity’s strategy, tone of voice and branding.
Stakeholder Engagement & Team Support
· Work collaboratively with clinical partners, fundraisers, volunteers, ambassadors, and community groups.
· Support internal communications to strengthen engagement across teams.
· Represent the charity at events, briefings, and partnership meetings where required.
· Represent the Marketing Manager/Campaign Manager and support the marketing team as needed during annual leave/sick leave.
What you do
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy marketing team. Our Communications and PR Manager will play a vital part of our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region.
General Responsibilities
Every employee is required to:
• Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
• Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
• Comply with the organisational policy on confidentiality, and the General Data Protection Regulations
• Respect the confidentiality and privacy of donors, guests and staff at all times.
• Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
• Participate in personal and organisational training and development and performance framework meetings
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
How to apply
Closing date: 2nd August 2026
Interview date: 17th August 2026
Application format: Please send a CV and covering note demonstrating that you have read the job description / person specification and how you meet the essential and (where relevant) desirable criteria for this role. This can include skills, training, membership of professional bodies and experience. The covering note will form a key part of the recruitment process and you should demonstrate your suitability for the role in no more than one page.
Weston Park Cancer Charity is committed to promoting equality of opportunity and values diversity of culture among our staff. All applications are anonymised as part of the selection process.
Apply to HR
The client requests no contact from agencies or media sales.
Digital Service Manager
We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.
Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026
About the Role
mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.
This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.
Key responsibilities include:
· Managing complex and high-volume digital services, ensuring excellent user support
· Overseeing escalations, priority cases and rights-based requests including GDPR related matters
· Maintaining policies, processes and governance standards across services
· Managing service risk, reporting and compliance with relevant legislation
· Identifying opportunities to improve user experience and service delivery
· Supporting and developing a User Support Officer and working alongside volunteers
You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.
About You
You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.
You will bring:
· Experience managing user-focused digital services
· Strong understanding of GDPR and information rights requests
· Knowledge or experience of Freedom of Information, media law or online community moderation
· Excellent organisational, problem-solving and communication skills
· Experience improving processes and delivering high-quality services
· The ability to work effectively within a remote and geographically distributed team
You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.
About the Organisation
mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.
The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.
Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.
Icon, the Institute of Conservation, is a charity and professional membership organisation dedicated to safeguarding cultural heritage and championing the value of conservation.
The Marketing and Communications Officer supports the delivery of Icon's strategic objectives by developing and delivering integrated marketing and communications activity that strengthens member engagement, grows membership, promotes the value of conservation and raises Icon's profile across the heritage sector.
About the Role
The post-holder will run the day-to-day delivery of communications across digital and print channels, ensuring that all communications are audience-focused, engaging, accessible and aligned with Icon's strategic priorities. Working closely with the Marketing and Membership Manager, the post-holder will deliver integrated communications campaigns aligned to Icon’s Advocacy Pillars and Business plan.
This role is based at Icon’s office in Clerkenwell, London. Icon operates a hybrid working policy, which requires staff to be in the office at one to do two days per week for part time positions, with the flexibility to work remotely for the remainder.
The post-holder will report directly to the Marketing and Membership Manager
The client requests no contact from agencies or media sales.
We are looking for a passionate and motivated Volunteer & Digital Services Coordinator to manage our volunteer programme and our Helpline & Digital Service.
In this role, you will recruit, train, supervise and support all volunteer roles (Helpline & Digital Service, art group and admin volunteers) and develop the volunteering provision at SARA, including organising SARA community events to engage volunteers. You will also have oversight of SARA’s Helpline & Digital Services (helpline, live chat and email service) for survivors of sexual violence. To do this, you will promote SARA’s digital services in Greater Manchester and beyond, develop the digital services procedures, line manage helpline sessional workers, ensure service user confidentiality, safeguard service users using the digital services, coordinate the on-call safeguarding rota for the digital services, identify service user themes, and collect and record all service area data.
Supporting survivors of sexual violence. Formerly TRC / Trafford Rape Crisis
The client requests no contact from agencies or media sales.
Are you a talented storyteller?
Rainbows Hospice for Children and Young People is looking for a skilled communications professional to join our Marketing and Communications Team.
Alongside your experience in communications, journalism, PR, content creation or digital marketing, you’ll have excellent writing skills, strong interviewing ability and a real instinct for finding and shaping powerful stories. You’ll also be someone who enjoys working independently, spotting opportunities and creating high-quality content that connects emotionally with audiences. You’ll have excellent organisational skills, able to balance priorities, and maintain accurate records and media consents.
This is an exciting opportunity to help shape how Rainbows tells its story across the East Midlands raising awareness of our specialist care and inspiring support for babies, children, young people and their families. You’ll lead on sourcing and developing stories from families, supporters, staff and stakeholders, creating publish-ready content across PR, web, email, social media, and fundraising campaigns.
You’ll be joining us at a time when storytelling is becoming increasingly important to our fundraising, digital engagement and public awareness. We’re looking for someone who understands how to create sensitive, audience-focused content, and who can adapt their writing style across multiple channels and audiences.
Working as part of a collaborative Marketing and Communications team, your role will include interviewing families and supporters, writing compelling stories and press releases, supporting campaign content, helping develop digital-first storytelling approaches, and building a strong pipeline of stories, quotes, images and video content for use across the organisation.
You’ll need excellent organisational skills, with the ability to manage multiple priorities and proactively drive a pipeline of stories across a range of projects and campaigns. We’re particularly interested in candidates who can think creatively by identifying new story angles, developing alternative content routes, and helping us diversify the voices and experiences represented across our communications.
You’ll also work closely with the PR Manager and Income Generation and Marketing Directorate to support regional media activity, fundraising campaigns and digital communications.
This role would suit someone with solid experience in communications, public relations or journalism. Experience within a hospice or healthcare setting is welcome, but not essential. What matters most is your ability to write high-quality, compassionate and impactful content.
Working for Rainbows
Rainbows supports babies, children and young people with serious and terminal conditions, helping families make the most of every moment together.
Our care reaches across the East Midlands wherever families need our support from homes, hospitals and community settings to our hospice in Loughborough.
We have a strong culture built around compassion, collaboration and expertise, and we’re proud to have been the first children’s hospice in England rated ‘Outstanding’ across all five CQC domains.
What we can offer you
· A supportive and collaborative team environment
· Flexible and hybrid working opportunities
· Ongoing professional development
· The opportunity to create meaningful work that directly supports fundraising and family care
· A varied role with scope for creativity and innovation
· Free onsite parking at the Hospice, Lark Rise, Loughborough.
· Bupa Healthcare cashback plan.
· Life Assurance.
· 27 days holiday plus bank holidays.
· Contributory pension scheme or Salary Sacrifice Pension Scheme
Please review the Job Description and Person Specification attached for full requirements of the role.
Join Our Team and Make a Difference!
The client requests no contact from agencies or media sales.
Help us achieve our vision that fewer people die by suicide.
We are looking for a Community Fundraiser, to help grow income, strengthen supporter relationships and unlock the power of community fundraising nationwide.
This is an exciting role within our Community and Events team. You will work in a small team to innovate and drive the delivery of a community fundraising programme to help grow our supporter base and maximise income potential. You’ll inspire and support a range of groups and organisations to raise funds for Samaritans, by building strong, long-term relationships. You’ll also identify and develop new community fundraising opportunities.
We’re looking for someone who is solution focused and enjoys working collaboratively to support fundraisers to succeed. If you’re an experienced community fundraiser who thrives on building relationships, identifying opportunities and making things happen, we’d love to hear from you.
Contract terms:
- £30,000-£33,000 per annum, plus benefits
- Permanent
- 35 hours per week (full-time)
- We are passionate about flexible working, talk to us about your preferences
- Hybrid, linked to our Ewell (Surrey) office
- We value meeting in person and working collaboratively. We work in person around 2 days or more per month
- 28 days annual leave, plus bank holidays
What you'll be doing:
Growing community fundraising income
- Deliver a community fundraising programme, encouraging supporters, groups and organisations to raise funds for Samaritans.
- Identify, develop and secure new community fundraising opportunities.
Building strong supporter and volunteer relationships
- Build strong, long-lasting relationships with supporters.
- Deliver great supporter journeys and experiences that inspire long term engagement.
- Coordinate the delivery of community fundraising events.
- Maintain accurate supporter records, using insight to improve performance.
Innovating and collaborating across Samaritans
- Utilise social media channels and digital communications to promote and encourage fundraising activity.
- Work closely with colleagues across the organisation to ensure fundraising initiatives are aligned
What you’ll bring:
- Experience of community fundraising, supporter engagement or relationship management
- Ability to build and maintain strong relationships with a range of stakeholders
- Experience of delivering excellent supporter journeys and experiences
- Strong verbal and written communication skills
- Great organisational and project management skills
- An understanding and experience of supporter databases/CRM systems (desirable)
- Experience of working within fundraising regulations (desirable)
- Experience working with volunteers (desirable)
- Experience of digital communications and engagement (desirable)
For full details, please see the Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.
We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.
We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.
Apply now
If this sounds like the opportunity for you, we’d love for you to apply.
Please submit your CV and a cover letter (max 2 pages) evidencing expertise and experience you have to do this role. Please consider areas such as:
- Supporter experience and journey development
- Identifying new fundraising opportunities
- Innovation and solution-focused thinking
- Developing corporate pipelines and partnerships
If you require adjustments at any stage of the recruitment process, please let us know.
Applications close: 09:00am on Monday 3rd August 2026
Interviews: Interviews (online) will be held w/c 10th August.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Are you interested in a role within a high performing team of fundraisers at a university which is not only world leading, but also world changing? Do you have a passion for direct marketing and an interest in fundraising for the higher education sector? Then this could be the role for you.
The new Regular Giving Officer will use their skills and knowledge to manage a busy calendar of appeals, across a wide range of channels including direct mail and social media. They will ensure that all campaigns are delivered to the highest possible standard, follow best practice and that all our supporters have the best possible experience.
They will also use their experience of stakeholder management to build strong relationships with our colleagues in Alumni Relations and our external suppliers, to ensure that we take an innovative approach and continue to find new ways to promote our fundraising offering.
By joining Imperial, you’ll be joining a university which develops the people and skills the world needs now and into the future.
Job title: Regular Giving Officer
Salary: £46,614 - £56,345
Location: White City Campus (Hybrid),
About the role:
We have an exciting opportunity to join a successful team as Regular Giving Officer (Acquisition and Retention) on a full-time, open-ended basis to oversee and manage the regular giving programme.
Imperial’s regular giving programme looks after donors who give up to £50,000 a year.
The role will work with a range of stakeholders within and outside of Advancement and external suppliers such as creative agencies, copywriters and mailing houses.
What you would be doing:
The Regular Giving and Legacy Giving team at Imperial is a high-performing team, with a well-established, successful programme. Key responsibilities include managing the planning, implementation and delivery of direct marketing fundraising campaigns across a range of media including direct mail, email, online and social media. You will work closely with the other Officers in the team to manage activity across legacies, mid-value and regular giving.
What we are looking for:
This is an ideal role for someone who wants to learn more about fundraising in higher education. We welcome applications from all candidates including those with a background in charity sector fundraising.
· Experience of working in a fundraising direct marketing role at a charity or in higher education
· Experience of building relationships with a wide range of internal and external stakeholders, including colleagues up to a senior level, alumni and donors
· Experience of working with CRM systems
· Excellent oral and written communication skills
· Advanced Microsoft Office skills
· Evidence of strong interpersonal and influencing skill
· Ability to think strategically, with strong project management skills and a methodical and organised approach
· Ability to work autonomously, prioritising workload and keeping to deadlines
· A flexible approach to working
What we can offer you:
- Access to an extensive peer network within Higher Education
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
· Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
· Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
· Interest-free season ticket loan schemes for travel.
· Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial.
Our culture
We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages.
Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.
Closing date: 18 August 2026
We are seeking an exceptional advocate with a policy, legal or related digital rights campaigning background to work with us furthering privacy and civil liberties in the UK at one of the UK’s leading rights NGOs. Initially, this role will be principally challenging facial recognition surveillance and scrutinising police surveillance/AI powers.
The right Senior Advocacy Officer will help us to lobby UK Parliament to further privacy and wider rights at a critical time – when a legal framework on police use of facial recognition is very soon to be introduced, and police are expanding their use of AI and new surveillance technologies. You’ll build on your strong experience to be a credible and proactive lobbyist in Parliament, write expert briefings and be confident meeting parliamentarians, take a leading role liaising with policy stakeholders, advise on strategic litigation, be a leading advocate in the press and the public forum, develop policy positions on key issues, and help drive our public campaigns for change.
About you
You’ll have 3+ years experience in a legal or policy capacity, or in a comparable advocacy environment that relied on your expertise on technology and rights issues – ideally involving facial recognition. You’ll have a strong track record of advocacy success.
You’ll be familiar with key litigation and policy issues in the area. You’ll also have excellent knowledge of British politics and UK parliamentary procedures and strong political contacts to match.
You’ll be at ease working on a strictly non-partisan, cross-party basis and grounding policy analysis in human rights and liberal principles.
You’ll be proactive in pitching policy, litigation and campaign ideas for the organisation to pursue within our work streams.
You’ll be an experienced spokesperson, confident undertaking live and recorded TV and radio interviews, talking to a variety of audiences and representing the organisation and our campaigns.
If you’re committed to Big Brother Watch’s mission, we’d like to hear from you.
Senior Advocacy Officer job description
Policy
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Produce policy analysis, research, briefings and reports for dissemination
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Develop strategic policy recommendations informed by expertise
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Identify and explore new and emerging policy issues in our key work areas
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Communicate complex policy issues to varied audiences, whether Parliament, the press or the public
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Build strong relationships with parliamentarians and advisors across all parties
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Identify opportunities to further our strategic aims in Parliament, through committees, parliamentary questions and other activities; as well as regional assemblies and on occasion local government
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Work with stakeholders and pursue collaborative campaigns/coalitions on key issues
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Develop Big Brother Watch’s relationships with allies across Government, legislative bodies, international organisations, and NGOs
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Draft formal correspondence, blog posts, presentations, and other documents articulating Big Brother Watch’s policy positions
Advocacy
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Identify campaigns and advocacy opportunities, and feed into campaign plans and materials
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Write articles and give quotes to press
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Give pre-recorded and live interviews for TV and radio
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Uphold Big Brother Watch’s reputational excellence in public fora
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Help manage media enquiries (our 24/7 media phone is handled on a staff rota system)
Legal
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Help co-ordinate Big Brother Watch’s strategic litigation where appropriate, liaising with external lawyers
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Manage relationships with external counsel & build strong relationships with partners
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Produce legal and policy analysis and identify strategic litigation opportunities
Person specification
Essential
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Min. 3+ years experience in a similar role
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Familiarity/expertise with domestic policy matters relating to privacy, surveillance and/or free expression
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Strong legal and/or policy research skills
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Excellent and persuasive communications skills
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Demonstrable experience in privacy, freedom of expression, and other rights and technology areas
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Aptitude for managing and building relationships with partner organisations, parliamentarians and other stakeholders
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Proven ability to produce high quality work under pressure
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Creativity and energy in approaching a workload consisting of large long-term projects
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Willingness to work in non-partisan environment, and ability to recruit support of MPs across all parties
Desirable
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A track record of successful advocacy experience
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Experience of involvement in litigation, either in a legal or campaigns capacity
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Experience working with parliamentarians and/or producing policy briefings
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Project management experience
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Familiarity with relevant UK surveillance laws, human rights frameworks, and relevant case law
Big Brother Watch
Big Brother Watch is a UK civil liberties campaign group fighting for a free future. We’re determined to reclaim our privacy and defend freedoms at this time of enormous technological change. And we fight to win.
We’re a fiercely independent, diverse, non-partisan and non-profit group of campaigners and researchers who work to roll back the surveillance state and protect rights in Parliament, the media or the courts if we have to. We publish unique investigations and pursue powerful public campaigns to pursue real change. We work relentlessly to inform and empower the public to collectively reclaim privacy, defend our civil liberties and protect freedoms for the future.
We’re a small, dedicated and highly effective team of 8 staff and 7 volunteers.
Big Brother Watch is a UK civil liberties campaign group fighting for a free future; to reclaim our privacy and defend freedom of speech.
The client requests no contact from agencies or media sales.


