Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder.
We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Our Communications team plays a crucial role in telling the story of our work and its impact, building our profile, our media presence, our brand and managing our reputation. As part of our ongoing commitment to increasing awareness and understanding of our work, we are expanding and reshaping the team to enable us to adopt a more strategic, pro-active and integrated approach to our communications activities.
Reporting to the Director of Communications, the PR & Digital Manager will have a key role in the team, setting and delivering our PR and Digital goals, working with colleagues from across the organisation to ensure our media engagement and messages are consistent with our vision, mission and values, while constantly monitoring and evaluating to ensure our success is based on learning.
You will use a range of different channels to spread key messages, build relationships with local and national partners including the media, and manage campaign activities.
You will also support the fundraising team to develop new income generation campaigns via our digital channels, ensuring income growth grow year on year.
The role is a varied one and involves working across the charity and the NHS on many projects at any given time.
Department: Universal Support / Help to Claim
Hours per week: 36.15
Interview date: w/c 15th June 2020
Contract Duration: 31/03/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.
As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.
You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).
In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.
This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Location: Flexible
Department: Universal Support / Help to Claim
Hours per week: 36.15
Interview date: w/c 8th June 2020
Contract Duration: 31/03/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.
As Continuous Improvement Lead you’ll be working in one of the most important areas of the businesses largest funded programmes - Help to Claim.
Sitting as part of the programme leadership team, you'll lead a function focused on bringing forward and delivering data and evidence driven solutions to improve service delivery in an innovative way.
You’ll get the chance to think innovatively, be creative and generate new ideas. These ideas will come to life with a mixed-skills team including researchers, analysts, and designers, who all work together to research, produce and design service improvements.
This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.