Digital experience manager jobs in EC1V 3PQ

We are searching for a Business Support Manager who is enthusiastic to work within our small but driven team. The Business Support team plays a key role in the charity, as the income generated from employers supports our whole operation.

Protect is the UK’s whistleblowing charity. Our aim is to protect the public interest by helping workers to speak up to stop harm and wrongdoing. We support whistleblowers by providing free and confidential legal advice, we help employers improve their whistleblowing frameworks and cultures, and we campaign for legal and policy reform.

The service we offer to organisations is unique and we work with a wide range of organisations in the public, private and charity sectors - and from FTSE to SMEs. Whistleblowing has never been more important and the work we do encourages more employers to develop safe working cultures, where their staff are confident to speak up if they see wrongdoing.

The vacancy would suit someone who has strong line-management and B2B business development skills, who is interested in working in a charity/legal environment.

You will help attract new business, account-manage a number of clients and line-manage 4 members of the team.  There are opportunities to be involved in the delivery of training or consultancy, and in the design of new webinars and resources for employers.

We are looking for a self-starter who uses their initiative to contribute great ideas and succeed with their sales.

Business Support Team

The current team consists of the Client Relationship Director, 2 Relationship Managers, 2 Account Executives and a Marketing & Digital Operations Manager.  The team is responsible for new business, account management, webinars and round tables, marketing, and product development.  

Key Responsibilities

Leadership & Team Management:

· Lead, coach, line manage and develop the Relationship Managers and Account Executives, to consistently achieve target. 

· Role model by achieving own sales targets and developing client relationships with key accounts.

· Ensure that the team responds promptly to all enquiries from employers seeking support in enhancing their frameworks.

· Provide mentorship, training, and professional development opportunities for the team to enhance their skills and knowledge, ensuring a supportive and collaborative work environment.

· Set clear objectives and performance standards for the team, conducting regular performance reviews and providing ongoing support.

· Foster a positive and inclusive team culture that reflects the charity’s values.

Sales & Account Management

· Key account management of our high-level Members, leading on associated consultancy projects, sales and upsells.

· Ownership of particular sectors, including researching, approaching, organising and leading on webinars, round tables, blogs and specialist training.

· Selling the charity’s services to inbound enquiries, and identifying prospects and selling the charity’s services through proactive outbound activity.

· Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches.

· Represent the charity at exhibitions, events and conferences.

Service Delivery:

· Assisting the Director in implementing the strategy and scoping new revenue streams.

·  Monitor and evaluate service quality, making improvements where necessary to enhance efficiency and effectiveness.

· Develop and maintain resources, guidance, and templates for the team to ensure consistent and high-quality service.

· Develop and improve tools and processes for engaging employers including through feedback.

· Keep abreast of changes in the related environment.

· Working with the Director and Marketing & Digital Operations Manager, ensure content on our website remains relevant, engaging and up to date.

· Working closely with other teams develop systems for better using the data and case studies we have to promote the importance of whistleblowing and the expertise of Protect.

 Skills/Experience

Essential

· Successful and demonstrable B2B sales record

· Track record in successful account management and relationship building

· People management experience

· Excellent organisational skills

· Proactivity

· Familiarity with Microsoft Office

Desirable

· Familiarity with case management systems such as Salesforce

· Experience of working in/understanding of the charity sector

Benefits of working at Protect:

• Flexibility. The majority of our team works in our London office two days a week to share ideas and support. We are happy to talk flexible working, but expect this role to be a minimum of 4 days a week.

· 30 days holiday (pro rata) per year in addition to Bank Holidays

· A great place to work – our annual staff surveys reveal consistently high levels of staff engagement and satisfaction

· Supportive and collaborative colleagues

· Access to Open Up – a mental health support platform – for you and a family member.

· A sabbatical on completion of five years' service

Full benefits can be seen on our website. Protect is unable to support visa applications.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

We work in Hammersmith, Fulham, Ealing and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Purpose of the Job

The Director of Finance will join the leadership team, contributing to the overall management of the charity and provide strategic oversight across Finance, IT, Health & Safety and Risk management.

This role is critical in ensuring the charity’s long-term sustainability and effectiveness in supporting people who need us most. The postholder will ensure robust financial management, foster a supportive and inclusive workplace culture, and lead the development of digital systems that enhance service delivery and organisational resilience.

Main Duties and Responsibilities

Mission and values

• Champion a culture of accountability, inclusion, and continuous improvement.

Strategic Leadership

• Support the lead role of the CEO on Board Reporting.
• Work closely with the CEO and Board to shape and deliver the charity’s strategic and budget plan.
• Lead the development of financial and IT strategies that support the charity’s compliance.

Finance

• Oversee all financial operations, including budgeting, forecasting, financial control, reporting, and audit.
• Ensure organisation-wide compliance with internal financial procedures and legal compliance.
• Prepare reports for the Leadership Team and Board of Trustees analysing performance against KPIs.
• Provide financial reporting to high level commissioners.
• Develop the annual budget and financial forecasting in collaboration with the Leadership and Senior Management Team.
• Oversee cashflow management.
• Translate complex financial information to non-finance budget holders to help them manage their own budget and make informed decisions.

IT, Health & Safety and Risk Management

• Oversee the IT infrastructure and cyber security, ensuring appropriate development and maintenance of IT systems.
• Ensure compliance with data protection regulations (e.g., GDPR), particularly in relation to sensitive client data.
• Oversee organisational compliance including gaining and retaining accreditation certificates including ISO accreditation.
• Oversee Health & Safety Compliance including management of the organisational Facilities function and the annual Health and Safety Audit.
• Oversee risk management policies and processes including the updating of the Board Risk Register in collaboration with SMT colleagues.

Person Specification

Qualifications

Essential

• An accountancy qualification e.g. CCBA, CIMA.

Desirable

• A relevant qualification in Management and/or Leadership (or willingness to work towards).

EXPERIENCE

Essential

• Extensive senior leadership experience in leading a finance function, ideally in a charity or not-for-profit organisation.
• Experience of leading and managing change.
• Experience of charity accounting and accounts preparation under SORP reporting requirements.
• Significant experience of leading and developing high performing teams.
• Experience or knowledge of data protection and GDPR compliance.

Desirable

• Understanding of the Mental Health Commissioning Landscape and the third sector.

SKILLS & ABILITIES

Essential

• Excellent technical accounting skills.
• Ability to lead with vision, developing associated strategies and plans for implementation.
• Evidence of strong leadership, highly effective communication, and people skills with the ability to tailor communications to a range of difference audiences.

KNOWLEDGE & UNDERSTANDING

Essential

• Knowledge of payroll management and systems.
• A thorough understanding of strategic financial management.
• Broad knowledge of statutory regulations and compliance relating to government.bodies, companies and charities including finance, audit, data protection, governance, and risk management requirements.

PERSONAL QUALITIES

Essential

• Able to give a strategic lead and inspire others.
•  A confident and effective person-centred decision maker.
• Resilient with a positive outlook and personal drive.
• Commitment to the practical application of safeguarding, data protection, and equal opportunities.
• Commitment to developing and maintaining a high level of service to service users, colleagues, trustees and other stakeholders.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a Standard DBS check

We are seeking a dynamic and driven fundraiser to be our Trusts and Foundations Manager. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially in our programme numbers, securing a relatively stable income of c.£6m over a number of years. In recent years this has grown to c.£7m, and our organisational strategy to 2030 will continue this fundraising trajectory to increase income to £12m. Trusts and foundations income currently accounts for c.37% of our fundraising, and we know there is considerable enthusiasm and opportunity in the grant-making world for building strategic partnerships with us.

Our fundraising approach will continue to focus on major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure Trust, Foundation and Statutory support. There is significant opportunity to build mid-level income (£50k-£100k) from family and organisational trusts/foundations, in which the Manager will play a pivotal role, as well as completing a deep dive into the team’s extensive prospect pipeline.

The Role and Team

As Trusts and Foundations Manager, you will be an experienced, proactive relationship manager and fundraiser. You will be confident in securing new business through active prospecting and networking, along with securing and stewarding funding relationships with a wide variety of Trusts, Foundations, Statutory and organisational donors. With an entrepreneurial mindset for income generation, the postholder will be able to confidently manage competing demands to balance securing new funding and delivering high quality stewardship and grant management to a portfolio of current and prospective supporters.

The role will manage a growing portfolio of mid-level Trusts, Foundations, and organisational donors (predominantly £50k-£100k), while also providing strategic support on grant management of our major Trust and Foundation partners. This will include compiling key reports and support of gathering and analysing programmatic data.

The role sits in the Trusts and Foundations team of the Development Department and is managed by the Head of Trusts and Foundations. All team members work on both new business and grant/account management, with ambitious individual income targets. You will work closely with colleagues across both the Development Department and the wider organisation.

Main duties

New Business

• Undertake prospect research into trusts and foundations, statutory opportunities (contracts or grants) and organisational funders in collaboration with the Head of Trusts and Foundations, and other senior staff and senior volunteers. This includes identification, due diligence, qualification, and creating briefings and outreach plans.
• Work with the Head of Trusts and Foundations to cultivate a prospect pool of potential donors, looking at lapsed supporters, the prospect pipeline, stakeholder network mapping through the Board and Trustees, as well as funders with an active interest in education / social mobility.
• Submit compelling funding proposals and reports to mid-level trusts, foundations, statutory and organisational donors to secure income (predominately £50k - £100k) for the Trust. Work alongside other Development team and wider organisation members to ensure high-quality submissions.
• Alongside team members, manage the shared Development inbox to ensure all enquiries are dealt with in a prompt, consistent, and friendly manner.
• Follow all relevant policies and processes to ensure due diligence is completed for prospective donors and account management plans are kept up to date.

Account Management and Development

• Manage and grow a portfolio of mid-level trusts, foundations, statutory supporters and organisational donors, delivering impactful stewardship (e.g. impact reporting) while meeting all donor reporting requirements to maximise financial income and partnership longevity.
• Support senior team members on strategic management of our major trust and foundation partners, including leading on compiling key impact reports, coordinating meetings, attending programme visits, event invites, writing targeted donor communications and reporting.
• Work with the Head of Fundraising Operations to compile and analyse key programmatic data for use by the Development team in their grant reporting.
• Be accountable for achieving agreed trusts and foundations income targets, looking for opportunities to grow funding and diversify income for this stream.
• Ensure all record keeping and administration relating to trusts and foundations income is maintained, up-to-date, and processed in accordance with GDPR and Sutton Trust policies and procedures.

Fundraising Finance and Reporting

• Act as an ambassador for the Trust with external audiences, delivering presentations and providing expertise as required.
• Work with colleagues to deliver impactful events to cultivate prospects and steward partners, with a focus on experience for trust and foundation supporters and prospects.
• Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking and reporting for trusts and foundations income, through the Trust’s CRM (Salesforce), account management plans, and all relevant income pipeline documents.
• Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.
• Stay up to date with grant fundraising best practice, learning from senior members of the team, and keep abreast of developments and opportunities within the wider fundraising space.
• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Experience in successfully securing, managing, and developing Trust, Foundation, Statutory or organisational donor partnerships at five figures or above, from initial prospect research to securing income and ongoing grant management.
• Experience building and managing relationships, particularly in the philanthropic sector with organisational donors.
• Strong presentation skills and the ability to write compelling proposals and impact reports, or pitch to audiences with the intent of persuading them to your point of view or secure a specific outcome.
• Excellent verbal and written communication skills and the ability to summarise information from readily available sources clearly and concisely.
• Experience managing multiple priorities and tasks to successfully achieve project or other goals.
• Excellent prospect research skills and strong analytical skills.
• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with confidence in a range of settings.
• Knowledge of fundraising in the education and/or not-for-profit sector.
• Experience using CRM software (ideally Salesforce) to accurately record funding relationships (desirable).

And someone who is:

• Sympathetic to the aims of the Trust and its mission to address educational disadvantage and increase social mobility.
• Able to take the initiative and take responsibility for a wide variety of tasks and projects.
• Strong communicator, skilled at persuading others through writing and conversation.
• Enjoy working with impact and outcomes data to create compelling narratives for reporting purposes (desirable).
• Excellent attention to detail.
• Able to multi-task and prioritise multiple funder relationships.
• Able to work independently and as part of a team.
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £43,000-£48,000
• Working location: Minimum of two office days per week. Our home working policy gives staff the option to - work from home for up to 60% of the time, with approval from their line manager.
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
• A DBS check may be required

Interviews

Applications should reach us by 9am, Monday 1st December, with first round interviews held on Tuesday, 9th December, and second round interviews held on Wednesday, 17th December. Both rounds will be held in our London office. 

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

The role of Retail Development Manager is crucial to the income growth and audience reach of The Children’s Trust retail function. The postholder will be responsible for researching, developing and establishing new income streams to reach new audiences and drive footfall for a disperse network of charity shops, including establishing the online selling of donated and bought in (New) goods; management of online and digital selling platforms and associated stakeholders, ensuring that all compliance requirements are fulfilled.

The role will work collaboratively as part of the Retail Management Team to develop and deliver long-term growth plans to drive voluntary income growth and increase footfall and to lead on new business initiatives.

Role Requirements

• Research opportunities to recommend, test and rollout new online and digital selling platforms. Introduce associated systems and processes to achieve compliance.
• Working with the Retail Sales Manager, identify and source donated product lines and items for listing and selling through online and digital selling platforms. Share learnings to source quality stock to drive sales.
• Create a new online offer to complement and integrate within our existing retail portfolio of shops across Surrey, Sussex and Kent. Develop processes to manage online and digital selling: inventory, listing, pick, pack and despatch of online stock, including organising the logistics for deliveries to customers and collections to meet both shops and customer requirements.
• Manage the development and optimisation of online and digital selling platforms and make recommendations for rapid growth and new business proposals.
• Work with the Retail Sales Manager and Marketing and Communications team to create assets and content that can be used in store, online, through owned channels to maximise opportunities, sales promotions and seasonal changes across the chain of shops.
• Research and implement efficiencies in reducing waste disposal costs for shops estate including items no longer purchased through Rag merchants.
• Research and recommend new income streams for the sale of unsold donated items to mitigate low return through Rag merchants.
• Manage full compliance of the Children’s Trust online and digital selling platforms in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
• Develop and manage risk assessments and associated online selling policy protocols to prevent reputational damage to The Children’s Trust through digital and online trading activities.
• Manage key internal and external stakeholder relationships including supplier contracts, internal support teams, ensuring that efficient and compliant services are maintained.
• Working with Marketing and Communications and Supporter Care colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.r

Interview Date: TBC

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About Us

Unfold is a bold, community-rooted charity supporting children, young people and families to thrive on their own terms and shape the systems around them. We’ve been driving social justice locally for 35 years, powered by brilliant volunteers who mentor, champion and walk alongside the people we serve.

About the Role

We’re growing fast, and we’re looking for someone who can supercharge our volunteer experience. You’ll lead the full volunteer journey,  recruiting community-rooted mentors, designing inclusive training, strengthening partnerships with universities and employers, and making sure every volunteer feels valued, prepared and inspired.

About You

You’ll embed social justice, accountability and care at every step, ensuring our volunteers reflect the communities we support. If you’re a relationship-builder, a storyteller, a strategist and a champion of equity who knows how to turn passion into action, we’d love you on our team.

We’re eager to hear from applicants with lived experience of the challenges our service users face, including people from the global majority, women, people living with disabilities, and those who identify as LGBTQ+.

Why Work with Us

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be. 

Do you have a passion for using digital to make a real difference in people’s lives, and the skills to lead talented teams in creating user-centred, impactful products? Then join Shelter as our Digital Product and Delivery Lead and play a pivotal role in shaping how we design, build and optimise the digital services that help people facing homelessness and bad housing.

About the role

We’re looking for a collaborative digital leader to help shape and deliver Shelter’s digital products and services. You’ll work with teams across the organisation to prioritise the work that makes the biggest difference for the people who need us most, overseeing a talented group of Product and Delivery Managers to bring our digital vision to life. You’ll develop and manage digital roadmaps, and ensure our products are accessible, effective and aligned with Shelter’s goals. Working closely with our digital specialists and wider teams, you’ll help colleagues turn ideas into impactful digital solutions that support people facing housing injustice, inspire campaign action and drive donations.

Role specifics

You’ll be passionate about how user-focused digital services can change lives, with a drive to create the most effective and supportive products for people facing bad housing or homelessness. With experience in a senior digital product or delivery role – whether in-house or agency-side – you’ll bring strong agile planning skills and a deep understanding of what it takes to deliver impactful digital products. You’ll know how to lead cross-functional teams, turn insight into action through user research and metrics, and align digital work with strategic goals. A confident communicator and collaborator, you’ll build positive relationships, advocate for good digital practice, and bridge the gap between technical and non-technical colleagues. Experience in the charity or not-for-profit sector, and an agile certification such as Scrum or Lean Kanban, would be a real bonus.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Reporting into Shelter’s Head of Digital (role currently vacant), this role oversees the work of our Digital Product Managers and Delivery Managers and sits within the Digital team alongside our front and back-end developers and QA testing capacity.

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Agile - London Head Office, SE5/Home

This is a unique opportunity to join a collaborative Learning and Development team leading the way in shaping digital learning and enhancing experiences for people across The Salvation Army in the UK and Ireland.

Within the Salvation Army the role of Digital Learning Systems Partner is known as our LMS and LXP Technical Partner. Using the Totara Learning Management System, you’ll help embed these tools across the organisation, train users, and ensure the system runs smoothly and efficiently and support executive leadership in continuous improvement.

If you’re passionate about combining technology, learning, and innovation, and enjoy solving problems that make a real impact, this role offers a great platform to do just that.

What you’ll be doing

You’ll be central to ensuring the LMS and LXP deliver a first-class learning experience. Day-to-day, you’ll:

• Manage and develop the Totara platform, particularly the Develop and Collaborate areas
• Provide Tier 1 and Tier 2 technical support, resolving user and system issues quickly and effectively
• Work with leaders, HR, and IT to design solutions that support leader development and succession planning
• Create and maintain clear user guides, workflows, and training materials
• Deliver training sessions (both online and face-to-face) to help users get the most from the system
• Analyse system use and user feedback to drive ongoing improvements
• Collaborate flexibly with colleagues in the eLearning and Personnel teams on shared projects and innovation

What we’re looking for

You’ll bring a mix of technical expertise, curiosity, and people skills. We’re looking for someone who:

• Has solid experience managing and maintaining a Learning Management System (Totara or Moodle ideal)
• Holds a Level 5 qualification in Learning Management Systems or equivalent certification
• Is confident diagnosing system issues and implementing improvements
• Has experience with APIs, integrations, and workflow automation
• Communicates clearly and confidently with both technical and non-technical colleagues
• Enjoys working collaboratively and creatively in a team
• Is self-motivated, organised, and able to manage multiple priorities
• Aligns with and supports the Christian ethos and values of The Salvation Army

Why join us

At William Booth College, you’ll be part of a supportive, mission-driven environment that values innovation, collaboration, and professional growth. This is your chance to make a lasting impact on how The Salvation Army develops, supports, and equips its people for the future.

Closing date: Friday 28th November 2025 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.   

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; and an employee assistance programme.

Job title: Head of Fundraising and Communications

Salary: £45,000–£52,000 per year (starting salary typically at £45,000 with progression based on performance and experience.)

Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-5 days per week, depending on business need. We cannot offer fixed days at home).

Contract: Permanent

Hours: 35 hours per week

Reporting to: CEO

Direct Reports: Fundraising Manager, Senior Campaigns Manager

Indirect Reports: Communications Officer

Job Description

About the role

The Head of Fundraising and Communications will lead the development and delivery of a systematic, data-driven, and project-managed approach to fundraising and communications — driving sustainable income growth and raising the charity’s profile and influence.

As the charity’s strategic lead for fundraising, they will shape and expand our income streams, strengthen systems and processes, and build a high-performing team to help us reach more young people with our vital work. They will also lead on external communications and storytelling, ensuring our narrative is compelling, consistent, and rooted in the powerful impact of our programmes.

While this role will oversee a team of three, the postholder will be hands-on and deeply involved in the systems and practices they implement, ensuring excellence in both strategy and delivery.

This newly created role is a key position on the Senior Leadership Team, working closely with the CEO, Deputy CEO, and Head of Programmes to deliver The Ben Kinsella Trust’s vision and strategy.

As part of a small charity making a big impact, you will play a central role in ensuring Ben’s legacy continues to educate, empower, and inspire thousands more young people across London and beyond.

Key Responsibilities

  Fundraising

• Provide strategic leadership and direction for all fundraising activity, ensuring a systematic and dependable approach to income generation.
• Develop and deliver a long-term fundraising strategy that supports sustainable growth and diversification across grants & trusts, corporate donors, major donors, individual giving and community fundraising.
• Build and manage relationships with key funders and donors, working with the CEO and Fundraising Manager to cultivate and steward major partnerships.
• Maintain oversight and final sign-off of major and high-value funding applications to grants & trusts, corporate donors and major donors, ensuring they are well-structured, hold a compelling narrative, and are of the highest quality.
• Implement systems, processes, and KPIs to monitor performance, track pipelines, and drive continuous improvement.
• Provide strategic fundraising insight and reporting to the Senior Leadership Team and Board.

  Senior Leadership Team

• Play a full and active role as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and culture.
• Introduce and refine systems, processes, and workflows to improve efficiency and collaboration across departments.
• Support strategic planning and financial forecasting, particularly in relation to income generation and communications activity.

  Communications and Marketing

• Develop and implement a comprehensive external communications strategy, providing strategic leadership communications and campaigns and ensuring alignment with the charity’s mission and priorities.
• Shape and oversee the charity’s external narrative, ensuring our storytelling is compelling, consistent, and rooted in impact.
• Manage the charity’s media, PR, and brand activity, ensuring all communications uphold high standards and strengthen the charity’s reputation.
• Lead the charity’s digital presence, including website, social media, paid advertising and online campaigns, to grow awareness and engagement.
• Lead the creation of high-quality marketing materials and publications to support fundraising, advocacy, and service delivery.
• Use data and insight to evaluate effectiveness and inform future strategy.

  Finance

• Responsible for the Fundraising and Communications budget and any related contracted services budgets, and any relevant restricted funds.

Person Specification

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.

While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.

Experience 

• Experience in a senior fundraising role, with a track record of developing and delivering successful income generation strategies.
• Demonstrable experience in managing and overseeing complex fundraising applications across a variety of funders or for a broad and diverse funder base
• Leadership and team management experience, with the ability to motivate and develop others.
• Experience managing budgets and working closely with finance colleagues on planning and forecasting.
• Experience in leading or collaborating on communications and PR activity within a charity or campaigning organisation.
• Experience of working with a Board of Trustees or senior leadership team on organisational growth and strategy.

Skills and Knowledge

• Written communication and editing skills, with the ability to create clear and accessible content across fundraising, communications, and public statements
• A storyteller who can translate data and impact into emotionally compelling narratives that inspire support.
• Organised, systematic, and process-oriented; able to design and manage effective systems, project management, pipeline tracking, and reporting.
• Project management skills, ability to balance multiple priorities and deadlines with a calm and methodical approach.
• Confident in the use of a variety of digital and cloud systems to track performance and inform strategy.
• Familiarity with issues relating to youth violence, education, or social justice.
• An understanding of knife crime, youth violence, and other key current issues affecting young people.
• Ability to work independently, with initiative, and manage multiple priorities and projects effectively.

Key Attributes and Values

• Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
• Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
• Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice
• Strategic thinker with leadership presence – able to set direction, make informed decisions, and inspire confidence across the organisation.
• Collaborative and influential – builds effective working relationships internally and externally, fostering teamwork and partnerships.
• Resilient and adaptable – able to navigate challenges, manage multiple priorities, and maintain focus under pressure.

Benefits

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities

We are looking to recruit an experienced journalist to manage all aspects of content development and production of the Charity’s membership magazine, Under 5, in both print and digital format. This is a hybrid role (two days a week in the London office).

Benefits:

• 26 days annual leave plus 8 bank holidays, pro rata for part time employees
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Enhanced sickness pay and paid bereavement leave
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties:

• To identify and research themes for each issue, sourcing and managing contributors to ensure the magazine has a clear, consistent, relevant and interesting voice to the readership.
• To lead on planning, sourcing contributors, writing and managing content of Under 5 magazine, 10 issues produced every year
• To liaise with Communications and External Affairs colleagues to ensure that corporate partnership publicity, advertorial, editorial and competition deals are delivered to meet terms of contra deals in relevant issues of Under 5.
• To write, edit and upload regular online news stories for selected digital communication including planning, writing and managing content for the fortnightly Under 5 e-newsletter.

Essential criteria:

• Proven experience of working on magazine in an editorial role with an ability to lead on commissioning, writing, sub-editing and proofing professional copy.
• Excellent journalistic writing skills, with the ability to write concise and accurate news copy.
• Clear understanding and practical experience of managing magazine print and production processes
• Strong interpersonal skills with direct experience of managing internal and external suppliers, journalists, production staff, advertisers and contributors.
• Strong creative and written skills with an ability to produce clear, accurate and interesting copy tailored for different audiences.

Please provide an additional statement with your application explaining how you meet the essential criteria in the person specification. 

Are you a visionary digital leader with a passion for using insight and innovation to drive change? Join Shelter as our Assistant Director of Digital & Audience Engagement, where you’ll shape our digital strategy, and deliver real impact in support of Shelter’s mission to end homelessness and the housing emergency.

About the role 

We are seeking a visionary and strategic Assistant Director of Digital & Audience Engagement to lead on Shelter’s digital strategic direction and digital delivery, strengthen our audience engagement and embed learning and insight-driven decision-making across Shelter.

This is a key leadership role responsible for leading and delivering our digital purpose – ensuring that digital channels, platforms and content deliver measurable impact, align with Shelter’s organisational strategy, and meet the needs of diverse audiences and internal stakeholders.

Role specifics 

You will lead the development and delivery of Shelter’s Digital, Content, CRM, Audience Insight and Monitoring, Evaluation and Learning functions, building capability, flexibility and high performance through strong, adaptable leadership. A transformative and experienced digital leader, you’ll bring proven expertise in agile, lean and product management methodologies, with a track record of delivering high-performing digital services and driving culture change across complex organisations. You’ll champion a digital-first mindset, enhancing digital maturity and collaboration while ensuring our strategies and services are rooted in evidence, insight and performance data. With deep knowledge of digital technologies and the wider digital landscape, you’ll identify opportunities to maximise Shelter’s impact and lead integrated, audience-centred strategies that grow reach, engagement and support. Skilled in stakeholder management, commercial acumen and persuasive communication, you’ll inspire cross-organisational collaboration and influence change. You’ll also foster a culture of inclusion, accountability and learning, combining strategic vision with a pragmatic, can-do approach to delivery.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

The Campaigns, Policy and Communications (CPC) directorate at Shelter researches and understands the full range of Shelter’s audiences, creates the content, products and strategies needed to engage and support them, and campaigns for the systemic change needed to end the homelessness and the housing emergency.

Digital and Audience Engagement is the window in and out of the organisation, through which we understand and engage the full array of audiences with an interest in Shelter.  The team gathers and interprets learning and insights on our work and our audiences, to inform Shelter’s communications, campaigns and service delivery. The team is also the curator of the most commonly accessed means by which supporters, campaigners, advice-seekers, service-users, professionals and others seek to understand and engage with Shelter

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Communications and Marketing Manager 
Reporting to: Head of Operations 
Hours: 30 hours per week over 5 days (to include Monday morning) 
Contract: Fixed term contract maternity leave cover (expected 12 months)   
Salary: £30,000 - £32,338 FTE (pro rata – based on experience) 

Annual Leave Allowance 27 days / plus bank holidays (pro rata) - plus 2 days at Christmas 
Location: Remote, with occasional UK travel 

About Us 

CleanupUK is a national charity that supports communities in tackling the problem of litter and strengthening community connections. We work directly with people in areas of need to help them clean up and care for their local environment through the creation and support of litter-picking hubs. 

Why Join Us? 

This is a unique opportunity to make a real difference for communities and the environment nationwide. You’ll be joining a friendly, flexible and supportive team that values your creativity and initiative at an exciting time, as we continue to grow our national reach and impact. 

Who We’re Looking For 

We’re seeking an experienced and creative Communications and Marketing Manager to join us on a fixed-term basis to cover maternity leave. You’ll be passionate about driving positive change in communities and the environment, with strong skills in storytelling and creating engaging content across social media, web and campaigns. You’ll know how to bring a national charity’s voice to life in a way that connects with local communities. 

You’ll be both strategic and hands-on, able to manage multiple projects and deadlines while adapting quickly to new opportunities and priorities. Organised and proactive, you’ll thrive working with diverse partners and stakeholders. Above all, you’ll share our commitment to community engagement, tackling inequality, and protecting the environment, using your skills to inspire and amplify voices. 

About the Role 

You’ll lead our communications and engagement efforts, helping to shape and deliver key campaigns and partnerships that sit at the heart of our work. From developing compelling marketing materials and managing digital content to promoting our litter-picking hubs and supporting national initiatives like our Summer Pick Me Up: Protect Our Waterways campaign and The Davina Awards, you’ll play a central role in telling our story and inspiring action. 

Your work will be guided by our organisational objectives and annual communications work plan, with clear deliverables and milestones throughout the year. At the same time, you’ll need the flexibility and initiative to respond to the more reactive demands of the role — whether that’s capitalising on media opportunities, supporting partner activity, or responding to emerging issues and events. 

A key part of the role will be developing and delivering engaging social media content that reflects our position as a national charity with a strong community focus — finding creative ways to connect our national voice with local stories, volunteers, and impact at a hyper-local level. 

As our go-to person for communications, design, and content creation, you’ll bring a strong mix of digital, creative, and strategic skills, along with the confidence to manage multiple projects and relationships in a fast-paced environment. If you’re a skilled communicator with a flair for creativity and a passion for community engagement, tackling inequality, and protecting the environment, we’d love to hear from you. 

How to Apply 

Please submit your CV and a cover letter outlining how your experience matches the Role Description / Person Specification and why you’re interested in working with CleanupUK. 

CleanupUK celebrates diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and identities.

If you need any support or reasonable adjustments to complete your application or interview, please share them here. 

No agencies please. 

Deadline for applications: 23rd November 2026 

Start date: January 2026 

#Communications
#Marketing
#Communications & Marketing Manager
#Marketing Manager
#Marketing Strategy
#Multi Media Marketing
#Commumications Strategy
#Communication
#Marketing Management
#Performance Marketing
#Digital Marketing

We are recruiting three Delivery Managers, two on a Fixed Term Contract for 23 months and one Permanent, to join our Service Design Team. Please state clearly in your supporting statement if you wish to be considered for the Fixed term or Permanent role.

The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions.

As a Delivery Manager you will take delivery lead of one or more of our critical digital products (and the relevant part of the service journey). That could be further improving an existing digital product like the recently launched website, or designing and developing a new digital product as part of our digital roadmap.

As a Delivery Manager, your role is to support one or more skilled multidisciplinary teams to deliver value. Within the Fund context, this typically means accessible user-centred services supporting our grant-holders, staff and the communities they serve.

Your role encompasses three main areas of responsibility:

• Agile and lean practices - coaching your team(s) to maintain a delivery and learning focus, using appropriate techniques to help them benefit from being agile.
• Team health and happiness - encouraging and motivating your team(s), enabling them to focus on their core work. Building trust and managing team dynamics.
• Delivery support – this covers range of tasks: reporting progress; helping product managers develop roadmaps and backlogs; building stakeholder relationships; removing obstacles for your team(s) and keeping the team focussed on delivering value whilst balancing strong user centred design, budget and time.

While you are an expert in agile delivery and team dynamics, you’re also required to have a thorough understanding of the principles of product and service design, software development, user research, user experience and accessibility.

Key responsibilities may include:

• Support the delivery of accessible user-centred services
• Lead on creation of delivery plans and report delivery progress
• Facilitating a range of agile ceremonies and workshops
• Support product managers to develop roadmaps and backlogs
• Build stakeholder relationships
• Agile team coaching and helping the team develop their agile skills
• Encourage and motivate a skilled multidisciplinary team (design and development) to deliver value in a timely manner

Interview details:

• Date: 10 - 12 December 2025
• Format: Virtual
• Location: UK-wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown

We will be hosting a briefing session on: Thursday 20th November 12:45 – 13:30 pm, to register or ask any questions please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Solid foundation in agile delivery; experience using different approaches & delivery methods, choosing appropriate methods to fit the situation.
• Understanding of user-centred design/delivery across different stages of a project lifecyle.
• Experience in facilitating a range of agile ceremonies including team planning, reviews, retrospectives and stand-ups. Can bring people together to form a motivated team and create the right environment for a team to work in.
• Ability to maintain delivery momentum, managing a sustainable pace & tempo. Continuous approach and using to data to inform planning, forecasting, estimating, managing uncertainty and contingency planning.
• Ability to actively address risks, issues & dependencies (including outside ownership) and remove blockers or impediments affecting delivery. Proactive approach to recognising & dealing with issues and blockers.

Desirable Criteria: 

• Delivery day to day financial management, balancing cost vs value, monitoring cost, budget & escalate issues.
• Certification in either Certified Scrum Master (CSM), Professional Scrum Master (PSM), Agile Certified Practitioner (PMI-ACP), Agile Project Manager (AgilePM), training is useful, although practical experience is more important.
• Technical knowledge of software development life cycle (SDLC) and ITIL processes. Ability to act as a bridge between technical & non-technical colleagues.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Purpose

Join our dedicated Data & Technology department at Operation Smile UK and play a vital role in advancing our digital capabilities. Our website is central to reaching a broad audience with our vital work, and you'll be pivotal in ensuring our online presence is robust, accessible, and effective.

This full-stack role provides an excellent opportunity to lead and contribute across both front-end and back-end development activities. You'll collaborate closely with the Director of Data & Technology and Senior Database Manager to design and build systems that empower our Fundraising and Comms teams, delivering outstanding user experiences.

We aim to build greater in-house capacity for digital development, reducing reliance on external support for routine tasks and increasing automation on key platforms. If you are a hands-on technical lead with experience across various digital channels such as website CMS (e.g., WordPress), along with a solid understanding of front-end and back-end languages and technologies, you'll be a great fit. You will also play a leading role in ensuring the OSUK website user interface and user experience is fit for purpose.

As part of our small but ambitious team, you'll be an integral part of creating and implementing our Data and Digital strategy, directly helping us achieve our goal of supporting more children born with a cleft lip and cleft palate.

Key Responsibilities

• Lead in-house web development, initiating a cultural shift to minimise reliance on external agencies for website and platform creation.
• Play a pivotal role in shaping the organisation's data and digital strategy.
• Serve as the technical product owner for all of OSUK's websites, digital & email platforms.
• Take full ownership of the Gravity Forms to Donorfy Custom API integration.
• Flare for producing modern, stylish and accessible designs, to support campaigns, general website conversion performance and brand.
• Manage relationships with external website agencies and freelancers for key infrastructure and major projects.
• Possess a strong understanding of frontend and backend web technologies

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

JRS UK is recruiting two full-time Fundraising and Communications Officers as part of our Communications, Fundraising, and Advocacy team. You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

1. Supporter engagement:

• Thank and record donations; maintaining up-to-date supporter records

• Support outreach through JRS UK events such as our Advent Service and report launches

• Represent JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference

• Undertake talks and appeals in parishes or schools

2. Digital and Offline communications:

• Produce and distribute printed materials (e.g. quarterly newsletters; publicity materials; parish resources)

• Maintain and develop JRS UK’s digital presence (e.g. website; social media; eupdates)

 • Capture and manage digital assets (such as audio, photographs, and videos)

 • Develop content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy

• Analyse web traffic and social media engagement to inform future activity

3. Appeals:

 • Support the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by:

            o Researching and drafting content

            o Curating and segmenting data

            o Sourcing and producing visuals

4. Trust fundraising

• Steward relationships with some small and medium sized trusts

• Draft and submit grant applications and reports

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy