Financial planning manager jobs

• Location: Bristol (BS7 & BS10)
• Salary: £40,310.40                                              
• Hours per week: Full time (37.5 hours) & participation in an on-call rota
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5

Requirements 

• Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification.
• Experience: You have experience managing teams and have experience working with adults with learning disabilities and autism.
• Communication: You are adept at using a variety of communication aids and developing robust support plans.
• Compliance: Experience working with several compliance IT platforms is desirable.
• Behaviour Support: You understand positive behaviour support and have experience using Proact-SCIPr-UK®.
• Driving: You must be a driver with access to your own vehicle

Are you an experienced manager ready to make a real difference? We are seeking a skilled and confident leader to join our two supported living locations in Bristol, supporting adults with learning disabilities to live their lives their way. Our services are CQC regulated and focused on person-centred approaches.

About the Role

As Supported Living Manager, you will play a crucial role in ensuring we continue our goal of making a difference every day. You will work closely with an Operations Manager, external practitioners, and the local authority to meet compliance requirements and deliver consistent, high-quality support.

You will be responsible for:

• Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles.
• Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words.
• Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively.
• Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements.
• Applying positive behaviour support and using Proact-SCIPr-UK® approaches within the service.
• Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division.

Why Join Us?

What we do matters. The adults we support have so much potential and, with the right support, can achieve great things. We are looking for a manager who can inspire, lead, achieve, and make a real difference to the people we support and their teams. If you are passionate about person-centred care and ready to take the next step in your management career, we would love to hear from you!

What Benefits Will I Have?

We offer a range of benefits that you can mix and match to suit your needs, including:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Vivup: Spread the cost of home and electronics items, or a bike to cycle to work, via salary reductions.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

Ready to Lead and Inspire?

If you’re looking for a role where you can truly make an impact, inspire your team, and help individuals realise their potential, we’d love to hear from you. Join us and become a driving force in empowering people to live fulfilling, independent lives on their own terms.

Apply today and start making a difference!

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We reserve the right to close this advert early if sufficient applications are received.

The Training Manager will play a pivotal role in shaping and expanding the FFLM’s external training portfolio. This proactive and outward-facing position is responsible for designing, developing, and delivering high-quality training solutions that meet the evolving needs of professionals in the forensic and legal medicine sectors. The role involves scanning the external landscape to identify emerging trends, gaps, and opportunities where the FFLM can lead by providing innovative, sector-leading education and training. The Training Manager ensures that all offerings align with the FFLM’s strategic goals, uphold its reputation for excellence, and support professional development across the field.

Interview date is Thursday 18 September.

We are seeking a part-time, motivated and organised Income Generation Manger to support our fundraising efforts and help grow our income. This is a fantastic opportunity for someone looking to develop their career in income generation within the charity sector. The postholder will lead on our very successful corporate sponsorship programme and will develop our individual giving programme. The role will be an opportunity to develop and lead programmes while being supported by the CEO and Senior Management Team with a chance to make a real impact. 

Are you passionate about putting an end to homelessness across Oxfordshire?

The Oxfordshire Homelessness Alliance (the Alliance) is a group of organisations (Local government, A2 Dominion, Aspire, Connection Support, Elmore, Homeless Oxfordshire and St Mungo’s) that came together in 2022 to deliver single homelessness services across the county under one contract.

Services delivered by the Alliance include the city and county outreach services for people experiencing rough sleeping, supported accommodation such as the hostel O’Hanlon House, shared dispersed supported accommodation, and homelessness prevention services.

The Alliance is commissioned through a pooled annual budget of c£3.8m which all District Councils in Oxfordshire, the City Council, the County Council, and the Berkshire, Oxfordshire, and Buckinghamshire Integrated Care Services, contribute towards. Oxfordshire County Council and Oxford City are the lead commissioners of the Alliance. 

As part of the initiative, the Alliance will deliver an ambitious housing led change programme which is seeing services remodelled to support and enable people to live in their own homes and fulfil their aspirations. 

This role is hosted by Connection Support which is part of the Oxfordshire Homelessness Alliance. The role will be guided by the work plan of both the alliance chair and the alliance commissioners.

The impact you will have

As the Oxfordshire Homelessness Alliance Programme Manager, you will play a pivotal role in making the alliance and the services it delivers a success. You will provide strategic and operational oversight and day to day leadership and management.

You will strive to improve the services that are delivered by working closely with the Alliance Leadership and Management Team, partners, commissioners, and organisations working to put an end to homelessness. Fostering and enabling a culture of continuous improvement will be at the heart of your work. 

Contract: Permanent

Hours: 30hrs to 37.5hrs per week

Salary: £42,322 - £47,949 per annum, dependent on experience. Please note that the salary displayed is the full time equivalent and will be prorated for less than 37.5 hours. 

Location: The role is a hybrid of home and office locations and a willingness and ability to travel and work at sites across Oxfordshire at least 2 days each week is essential.

Closing date: Friday 5th September

Interview date: Tuesday 16th September & or Wednesday 17th September, between 9.30am-5pm

About you

You have proven experience in developing, implementing, and evaluating change management programmes, ensuring delivery within agreed budgets and timeframes. You’re also confident in reporting on financial performance and using data to inform decision-making.

With excellent project management skills, you're passionate about working collaboratively across a wide range of stakeholders. You bring solid knowledge of programme planning and monitoring frameworks such as MSP, APM, PRINCE2, or similar methodologies.

Your strong communication and influencing skills enable you to build effective relationships, inspire confidence, and drive innovation—all of which support the success and ongoing development of the Alliance Change Programme.

A full driving licence and access to a vehicle is preferred; however, this is not essential as long as you are able to travel across Oxfordshire as required.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience of personally recovering from homelessness or other traumatic circumstances.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. 

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Join the Bone Cancer Research Trust to lead our trusts and foundations fundraising, securing c.£500,000 per year to support life-changing bone cancer research and patient services. You’ll shape a strategic fundraising programme, building multi-year partnerships while delivering immediate income targets.

We’re looking for a proactive, strategic fundraiser with strong relationship-building and analytical skills, confident representing BCRT externally, developing compelling proposals, and spotting long-term opportunities.

As a leader, you’ll inspire your team, bring fresh ideas, and connect funders with real impact, helping us deliver vital support for patients and families affected by primary bone cancer.

The Jenner Trust is seeking a dynamic and experienced Development Manager to join our team during a pivotal phase of growth and development, offering a unique opportunity to shape the future of a globally significant heritage site.

Development Manager

Location: Dr Jenner’s House, Church Lane, Berkeley, Gloucestershire
Reports to: Museum Director
Employment Type: Permanent
Hours: 30 hours per week (0.8 FTE)
Salary: £28,000 Pro Rata (£35,000 FTE)
We support flexible and hybrid working arrangements and are happy to discuss what this could look like.

About Dr Jenner’s House

Dr Jenner’s House, The Chantry, is a site of profound global historical significance, recognized as the birthplace of vaccination. It was here that Edward Jenner, a country doctor and enlightenment figure, conducted his groundbreaking work in the 1790s, leading to the world's first vaccine and a medical breakthrough that forever changed humanity.

The Jenner Trust, a Charitable Incorporated Organisation (registered charity number 1158316), is dedicated to preserving this unique heritage. We operate the museum, provide educational facilities exploring the history and impact of vaccination, and manage a one-acre site encompassing two Grade II* listed structures (The Chantry and Temple of Vaccinia), along with the Cyder House, which serves as our offices and conference centre. We welcome over 4,000 visitors annually and host a variety of school visits, events, and conferences. We are a small team of staff supported by a passionate volunteer team who care for the site and welcome our guests.

This is an exceptionally exciting period for our organisation. We have recently been honoured as a "2024 Place of Science" by the Royal Society, our UNESCO World Heritage Status bid is progressing, and we are delighted to have been successful in obtaining a substantial grant from the National Lottery Heritage Fund to expand our team and initiate crucial restoration work on the site. With a new Chairman, a strong team of Trustees, a newly appointed Museum Director and Duty Manager, and a growing base of dedicated volunteers, we are poised for significant growth and impact.

The Opportunity

The Jenner Trust is seeking a dynamic and experienced Development Manager to join our team during a pivotal phase of growth and development, offering a unique opportunity to shape the future of a globally significant heritage site.

Working collaboratively in a small team with the Museum Director, Chairman, and Trustees, you will be instrumental in driving our fundraising efforts, securing vital income, and building sustainable relationships that will ensure the long-term preservation and educational outreach of Dr Jenner’s House. A key focus will be on developing and implementing a robust capital fundraising strategy and cultivating major grant giving organisations and individual donors.

This role is funded for 18 months through the NLHF and is critical to achieving our ambitious longer-term goals, leading up to the international celebrations around the 50th anniversary of smallpox eradication in 2030 and beyond. Although there will be a requirement to be present in the Museum at certain times, we are open to discussions on hybrid or flexible working arrangements for this post.

Key Responsibilities

As our Development Manager, you will:

Strategy & Leadership:

• Lead the development, implementation, and ongoing refinement of the museum’s comprehensive Fundraising Strategy, establishing clear action plans, KPIs, and targets.
• Establish and facilitate a Fundraising Leadership Group comprising Trustees, staff, volunteers, and external consultants to leverage expertise and resources for fundraising activities.
• Ensure the Fundraising Strategy incorporates ongoing work with the National Lottery Heritage Fund, particularly for the restoration of the Temple of Vaccinia and The Chantry.

Donor Cultivation & Stewardship:

• Develop and nurture long-term relationships with new and existing individual donors, high-net-worth individuals, corporates, and foundations to build a robust pipeline of future support.
• Drive a proactive stewardship programme for all potential and existing donors, ensuring exceptional donor care and fostering sustained engagement.
• Support the development and delivery of the museum’s patron schemes in close collaboration with the Chairman of the Trustees.

Income Generation & Grant Management:

• Identify and review new avenues for potential capital and revenue grant funding opportunities (unrestricted and restricted).
• Lead and coordinate compelling grant funding applications to a diverse range of potential funding bodies, including NGOs, Trusts, Foundations, philanthropists, and local authorities.
• Inspire new and existing supporters to join the museum’s membership and/or donor schemes, significantly increasing the museum’s income (both revenue and capital) to meet agreed targets.
• Ensure grant-funded projects are appropriately managed, and all requisite monitoring and evaluation reports are submitted to funding bodies on time.

Communications & Engagement:

• Produce engaging copy and content for newsletters and assist with external communications, including social media, press releases, and other PR and marketing opportunities, to promote fundraising initiatives.
• Organise and manage fundraising and donor cultivation events, ranging from low-level individual giving activities to major high-level events, especially plans for the 50th anniversary of the eradication of smallpox in 2030.

With such a small staff team we are looking for a candidate who is able to work collaboratively and to support other staff and Trustees in securing the future for the Trust.

Skills and Experience

Dr Jenner’s House is committed to being an inclusive employer and would welcome applications from those who, although may not meet all our preferred criteria, can demonstrate equivalent experience or skills.

Essential:

• Proven experience and in-depth knowledge of fundraising within the heritage or not-for-profit sector.
• Demonstrable track record of successfully working with Trustees, senior stakeholders, partners, mid and high-level benefactors, and external consultants on fundraising initiatives.
• Proven success in leading capital appeals.
• Direct experience in organising and delivering successful fundraising and donor cultivation events.
• Practical experience in implementing effective donor care and stewardship strategies.
• Excellent communication, coordination, and interpersonal skills, with the ability to inspire and build rapport with diverse audiences.
• Strong organisational and prioritisation skills, with the ability to manage multiple projects and deadlines effectively.
• High level of computer literacy, proficient in relevant software and databases.

Desirable:

• Experience with National Lottery Heritage Fund applications and reporting.

Personal Attributes

• Enthusiastic & Energetic: A proactive and positive approach to fundraising challenges.
• Adaptable & Reliable: Ability to thrive in a small, dynamic team environment and take initiative.
• Team Player: Happy to collaborate and contribute across various organisational activities.
• Problem-Solver: Possesses good initiative and sound judgment to make appropriate decisions and resolve issues independently.
• Committed: A genuine passion for heritage, education, science, and the mission of Dr Jenner’s House.

General Information

This job description outlines the primary responsibilities and outcomes of the role and may be updated periodically to reflect evolving organisational needs. Other reasonable duties required for the safe and successful running of the museum may be required by your line manager at times. All duties must be carried out in accordance with relevant Dr Jenner Trust policies and procedures, within applicable legislation, and with due regard for the needs of our visitors and the diverse community we serve.

Dr Jenner's House is committed to building a diverse and inclusive team that reflects the rich tapestry of our global heritage. We welcome applications from all qualified individuals, regardless of age, disability, gender identity or expression, race, religion, sexual orientation, or socio-economic background.

Why work for us?

At CARE International UK, you’ll have the opportunity to make a real difference by using your financial and data analysis expertise to drive impactful change. As Finance Officer- Planning and Analysis, you will be at the heart of our decision-making process, turning complex data into clear insights. This is a chance to work in a dynamic, collaborative environment where innovation and continuous improvement are encouraged, and where your work will directly contribute to making our operations more effective, efficient, and sustainable.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You are a highly skilled financial analyst with advanced Excel capabilities and experience using business intelligence tools. You thrive on interpreting and visualising complex data, automating processes, and creating actionable insights for both financial and non-financial colleagues. You are adept at managing multiple priorities, possess exceptional attention to detail, and are committed to data integrity. Experience in budgeting, forecasting, Internal financial Reporting and cross-system reconciliations is essential, and charity sector experience would be an advantage.

About the role

In this role, you will deliver advanced, data-driven insights that inform strategic and operational decisions across CARE International UK. You will design and maintain financial models, produce impactful reports and dashboards, and lead the automation of reporting processes to enhance efficiency. You will play a role as part of the team in annual budgeting and forecasting, cross-system reconciliations, and process improvements. Collaborating across fundraising, programmes, and support teams, you will act as a centre of expertise for analytics, supporting colleagues in best practice reporting and analysis. To succeed, you will need strong analytical and technical skills, excellent communication abilities, and a collaborative approach to problem-solving and continuous improvement.

 About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to HR.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: 14 September 2025

Interview date: 25 September 2025

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you. 

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation. 

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Corporate Fundraising Manager (Maternity Leave Cover)

Hours: 35 hours per week, 9am-5pm, Monday-Friday

Location: Hybrid (Office in Amersham, Buckinghamshire), with occassional travel across the UK

Contract: Fixed-term, 12 month contract, to cover maternity leave

Job Description:

In this interim role, you’ll play a key part in driving forward our corporate partnerships work to build strong, mutually beneficial relationships with businesses and organisations to support our mission. You’ll identify and develop high-value opportunities, inspire charitable giving, and provide excellent stewardship to ensure partners feel valued, engaged, and motivated to continue their support. 

You’ll also contribute to maintaining a healthy and active pipeline of new prospects, supporting the long-term sustainability of our work. As part of our marvellous team, you’ll enjoy the opportunity to manage and support colleagues, helping them thrive and deliver great results during this period. 

This is a rewarding, hands-on role for someone who loves relationship-building, is confident working with corporate partners, and is excited to be part of a charity making a real difference to seriously ill children. 

Key Responsibilities:

Strategic Leadership 

• Lead the corporate fundraising programme at Roald Dahl’s Marvellous Children’s Charity, working closely with the Director of Fundraising & Communications, Director of Development, and Brand & Marketing Manager. 

• Deliver an ambitious corporate partnerships strategy that supports both regional (aligned with Roald Dahl Nurse locations) and national growth. 

• Contribute to the overall strategic planning of the Fundraising and Communications team, supporting the charity’s broader income and engagement goals. 

• Provide leadership and direction to the Corporate Fundraising Executive 

Corporate Partnership Development 

• Identify, research, package and secure high-value corporate partnerships, including Charity of the Year, sponsorship, cause-related marketing, and employee fundraising opportunities. 

• Proactively grow and manage the new business pipeline, forecasting income and tracking likelihood of success, ensuring alignment with agreed income targets. 

• Build creative, compelling cases for support and deliver inspirational, tailored pitches and proposals to senior corporate audiences. 

• Horizon scan to identify new partnership opportunities and emerging sectors, working closely with the Programmes Team to align fundraising opportunities with service delivery and impact. 

Account Management & Stewardship 

• Deliver high-quality relationship management for all existing corporate partners, ensuring clear communication, excellent stewardship, and sustained engagement, with support from the Director of Fundraising & Communications, CEO and other senior staff as needed. 

• Create and implement bespoke fundraising plans and incentives to support multi-year, mutually beneficial partnerships. 

• Prepare engaging, tailored assets and communications including proposals, presentations, impact reports and updates for corporate supporters. 

• Represent the charity confidently at meetings and events, delivering presentations and engaging with stakeholders at all levels. 

Performance & Financial Management 

• Track, analyse and report on income, ROI, and engagement across all corporate partnerships. 

• Manage the corporate fundraising income and expenditure, reporting performance against forecasts. 

• Maintain oversight of all contractual agreements and partnership terms for corporate partnerships and cause-related marketing. 

Cross-Team Collaboration & Support 

• Work collaboratively across the Fundraising and Communications team to deliver a calendar of corporate fundraising events, campaigns, and activity. 

• Contribute content and stories to the charity’s website, newsletter, annual review, and other external communications. 

• Ensure strong collaboration with the Programmes Team to develop impactful narratives. 

• Support the maintenance of accurate records on Beacon, ensuring all corporate fundraising activity is logged in our CRM system.

Other Information 

This job description helps the post holder to understand his/her main duties.  It is not exhaustive and the role’s duties may change from time to time, in discussion with the post holder and consistent with the level of responsibility appropriate to the grade of the post. 

• The post holder will be required to travel within the UK, for example to visit with corporate partners or to attend meetings in other parts of the country. This may occasionally require overnight stays.  The post holder may also be required to undertake occasional evening and weekend work when, for example, we hold fundraising events or need to meet with funders. 

• Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check. 

• The appointment is subject to the satisfactory completion of a three-month probation period. 

• Roald Dahl’s Marvellous Children’s Charity is committed to achieving the highest standards of service and employment practice.  We give equal opportunity to everyone, regardless of background.  While our offices are not currently accessible for people with significant mobility difficulties we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively 

• The postholder will have the right to work in the UK. 

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members.

With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives.

Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation.

Salary and Location

• Band 4, London Spine points 27-23
• Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Manager will be able to demonstrate:

• Management of CRM systems, functions and applications
• Effective people management and development skills
• Ability to manage projects with successful time and budget management

The main duties of the Member Response Team Manager role include:

• Managing a team across three hybrid sites, to deliver excellent service to our members
• Managing the administration of the democratic processes
• Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service
• Preparing reports and analysis on service quality metrics

An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager.

The role of Member Response Team Manager offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Manager will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Wednesday 27 August 2025.

Interviews will be held in person: Thursday 18 September 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Grade: Band 4, London

Salary

London Spine points 27-23

London Starting salary £51,759 p.a. rising to £58,877 p.a.

Location: PCS Clapham

Purpose of the job:

To manage the day to operation of the Member Response Team focusing on maintaining a strong relationship with members by addressing their needs and ensuring a positive experience.

Responsible to: Head of Member Response Team

Responsible for: Member Response Team Leaders

Contacts

External:

PCS Members, elected officials and potential members. Employers, TUC, Members of other trade unions and related bodies.

Internal:

PCS staff and managers across Regional and National Hubs and HQ Departments.

Main duties and responsibilities

1. Key areas

• Manage the merged team responsible for membership, data, subscriptions, and call handling, ensuring efficient daily staffing across three hybrid sites.
• Establish and maintain standards for call handling, member service and the online knowledge centre and admin case referrals with other support centre manager
• Develop and implement digital projects to enhance member services, regularly providing updates on progress and outcomes.
• Oversee member service processes, providing periodic reports on service quality metrics and improvement initiatives
• Assist in execute member retention and engagement strategies, presenting results and recommendations
• Regularly assess service prices and providers, propose cost-saving changes, and leverage new technologies and methods to reduce expenses while adhering to budget and policy constraints
• Oversee end-to-end project management, including planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.

2. People Management

• Manage work allocation and workflow, future planning and support for team and line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for Line Manager when required

3. Systems and Budget Management

• Manage the development and effective use of office systems, ensuring staff are properly trained, consistently apply best practices, and follow standardised procedures across the organisation.
• Recommend and guide the design, implementation, and operation of new systems, ensuring alignment with broader PCS policies such as health and safety and data security.
• Establish statistical systems to generate and analyse reports, including membership, equality statistics, budget, job tracking, and case management.
• Build knowledge of the PCS membership database, its functions, and related applications, collaborating with the PCS Operations manager to address issues and implement improvements as needed.
• Participate and input information into PCS planning and budgeting processes
• Administration of democratic processes
• Manage delegated budgets in accordance with the Unions overall financial policies and procedures, regularly reviewing service prices and providers ensuring services are delivered within the agreed budgets making proposals for savings, and using changing technologies and methods to reduce costs, wherever possible

4. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance as required to team members

5. Communication

• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
• Draft complex communications including briefs and reports

6. Equality

• Committed to equality, with an understanding of the Equality Act 2010

7. General

• At all times, implement and promote the PCSs Equal Opportunities Policy
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willingness to work outside normal office hours and locations on occasion

Person Specification: MEMBER RESPONSE TEAM MANAGER

Ref: 0925

Date: August 2025

Location: London

ESSENTIAL FACTORS

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years experience in people management including induction, work allocation, training, appraisal and conduct in a multi-site environment
• Managing and developing call handling and customer service systems and procedures
• Budget management

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training
• Commitment to staff development

KNOWLEDGE

• CRM systems (such as Salesforce), functions and application
• Understanding of Data Protection legislation
• Knowledge and understanding of trade unions, membership and retention Impact and use of Digital and IT

SKILLS

• Ability to build and co-ordinate teams and networks
• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Skilled in prioritising, time management, and project delivery
• Effective decision-making and problem-solving abilities
• Proficient in ICT and data analysis to support informed decisions

OTHER

• Commitment to the application of Equal Opportunities policies and practises within the workplace
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions
• Willingness to undertake travel associated with managing staff across three locations

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation. 

The challenge should you choose to accept it.....

We are so proud of what we do, and we know you will be too. Stewarding great relationships and inspiring people choose The Hospice of St Francis in their will is absolutely key to making the Hospice the incredible place it is now and for the future.  You could be part of that.

With a rich, diverse history, which began back in 1979, we have cared for and supported over 30,000 local people.  We have a dedicated and generous supporter base, customers, donors, adventurers, fundraisers and volunteers

Today our free care supports up to 2,000 local people every year, in Herts and Bucks.

We truly are a community hospice
– built and funded by the community, to serve the community.

Did you know our legacy giving film is award winning?

So where do you come in?

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.

We are looking for an ambitious new Legacy Giving Lead – someone who brings a passion for hospice care and wants to play a part in growing Legacy Giving at the Hospice. On average, we receive £1 million a year in legacy income but we are keen to grow and sustain this in the future.

This is a critical role that will work with colleagues across the Hospice to raise awareness of legacies and you will contribute your expertise to provide top-tier stewardship to our wonderful legators.

The opportunity...

This is a critical role that will develop and grow a high-performing Legacy Giving programme at The Hospice of St Francis.

You will personally identify, cultivate and steward legacy pledgers through an inspiring engagement programme that both raises awareness of legacies, encourages new pledgers and shows the impact they have on the Hospice’s services.

With a solid understanding of the administration of wills, you will liaise with executors and professional advisors and advise colleagues and the Board on best practice legacy administration.

This is an exciting opportunity for a Legacy Giving specialist to curate a new legacy programme, building on previous work, to grow income for the future.

The must haves:

• Fundraising Success: At least five years’ experience of delivering a Legacy Giving programme with success in driving acquisition and relationship management
• Technical expertise: Practical understanding of the practical implications of legal and financial aspects of wills
• Driving awareness and engagement: Experience of developing and executing legacy awareness initiatives internally and externally
• Systems and processes: using client relationship management systems, tracking KPIs and managing projects
• Proven expertise in relationship building internally and externally

The it would be great to haves:

• Experience working with professional advisors such as lawyers, accountants and wealth managers
• Knowledge of regular/mid-value or in-mem giving
• Experience of DonorFy
• Experience of fundraising in a Hospice setting
• Certificate in Charity Legacy Administration or Certificate in Legacy Fundraising

You know it makes sense....

• 27 days annual leave (plus bank holidays)
• Wide range of free training courses, plus personal development opportunities
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

For an informal discussion, or to find out more please contact the People Team or visit our website: Legacy Giving Lead | The Hospice of St. Francis 

This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager

Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed.  Interview arrangements will be communicated via email, so please check your email regularly.

We are looking for an efficient and dynamic individual who is passionate about the impact of community work and understands the benefits of dance.

Dancing for Well-Being is a not-for-profit community organisation based in Harrogate, North Yorkshire, enriching lives through dance, music, friendship, and laughter.

We use accessible group dance activities to help people maintain and improve their sense of physical, emotional and social well-being and to foster feelings of belonging, connection and togetherness.

We are at an exciting point where we now need to work to increase our sustainability as an organisation, and have just been awarded a further 3 years’ funding, thanks to the National Lottery, to help us achieve this. The introduction of a new full-time Operations Manager role to oversee the day-to-day running of our activities is a vital part of our plans.

The main focus of this role is to ensure the smooth running of the organisation’s day-to-day activities, which involves not only strong administrative skills, but also excellent communication skills with a variety of stakeholders, and care and compassion for our members and volunteers.

Key Responsibilities

1. Oversee the running of weekly groups and regular/occasional sessions
2. Manage a team of volunteers
3. Oversee the day-to-day financial operations
4. Coordinate marketing materials and opportunities.

Terms of the role:

• Salary: £29,250 per annum
• Hours: Full-time - 37.5 hours per week
• Employment type: 18 month fixed-term contract, with the intention of an extension, subject to funding, to up to 3 years
• This post requires an Enhanced Disclosure and Barring Service Certificate.

To find out more about the role and how to apply, please email or call us to request a job pack.

Transform Europe Network (TEN) exists today to partner with Christians in the Balkans and Eastern Europe, to share the gospel and see lives transformed. TEN is celebrating 60 years of ministry this year and currently works in 10 countries supporting around 60 churches and projects. Our committed team do this through empowering, equipping, resourcing, and supporting our partners in their ministries of compassion, evangelism and church planting. 

Due to our Finance and Data Manager moving on, we are inviting applications for the position of Senior Finance and Operations Manager at Transform Europe Network.

We are looking for someone with a desire to work with a leading organisation, working in Eastern Europe and the Balkans. We need someone excited by this opportunity who will manage and develop the financial, data and operations side of the organisation.

Could you be part of our story, enabling TEN to develop as an organisation? Do you have a desire to play your part in God's plan for the world as we serve our partners in Europe? You may be the person we are looking for.

If you are interested in the role then please get in touch. We'd love to hear from you.

Salary £38,000 - £40,000 + 7% employers pension contribution

Duration: Permanent

37.5 hours per week (full-time)

We are looking for someone who:

· Will be committed to the vision of TEN to work alongside Christians to see lives transformed in the Balkans and Eastern Europe.

• Can lead and develop the financial, operations and data work at TEN.
• Has financial and accounting experience.
• Has a strong understanding of financial planning and principles.
• Has experience of producing financial reports for small organisations.
• Has experience with CRM systems.
• Has experience of managing people.
• Has strong IT skills including proficiency in Excel and accounting software such as QuickBooks.
• Has excellent communication and interpersonal skills.
• Is able to work to deadlines.

Key tasks will include:

• Financial management of Transform Europe Network.
• Oversight of TEN’s data and CRM systems.
• Management of the Finance Administrator and Communications Officer.
• Oversight of the TEN office and office support services.
• Working with the CEO to help the strategic development of the organisation.
• Deputising for the CEO when required.

In order to perform this role, it is essential that the post holder is in full sympathy with the aims and goals of TEN. To that end he/she must be a committed Christian (able to agree with the organisation’s statement of faith) and able to fully participate in spiritual activities whilst carrying out the responsibilities of Senior Finance and Operations Manager.

The role is hybrid with the expectation that the successful candidate will be able to work in the office three days per week.

Application deadline: Friday 5th September.  Interviews: Monday 15th September.