Head of communications and development jobs
Background
The Maypole Project supports children and young people with complex medical needs and their families across the UK. Our vision is that all families with a child with complex medical needs will have access to our support from diagnosis, for as long as they need.
Our unique model provides emotional and wellbeing support through counselling and therapy services for parents/carers, siblings and other adults involved in caring for a young person with complex medical needs. We provide counselling and play therapy for children and young people with complex medical needs, a youth club, buddying and activity programmes which are also open to children with special educational needs and disabilities (SEND).
The Maypole Project has been providing vital services to families for over 21 years and is in an exciting phase of development. We are recruiting a qualified and experienced Child Therapist to meet the growing demand for support, and to grow and extend our provision to meet the needs of more families who would benefit from our unique model of support.
Overall purpose:
To provide appropriate, professional and responsive therapeutic support to children (the child/ren who have complex medical needs and/or their siblings) in 1:1 sessions through the integration of counselling with therapeutic creative and play skills.
Role responsibilities:
Children, who have been assessed by an experienced member of the project’s counselling team, and with parental consent, will be referred on to the post holder who will:
· Work to The Maypole Project Model of Support for children and young people, providing therapeutic support through an integration of counselling with therapeutic creative and play with a caseload as agreed, relative to hours at a minimum of 5 clients per 7 hour working day.
- Undertake The Maypole Project mandatory in-house training (20 hours)
- Attend a training update session at least once per annum
- Contact the client’s parent/guardian organising an initial 1:1 meeting with them to talk through the issues their child faces and agree the time, location and frequency of sessions in line with Maypole Support office guidelines/room availability where applicable.
· Set up and clear away the therapy room that has been tailored to each individual client’s needs.
- Attend monthly group supervision (2 hours)
- Complete client notes and The Maypole Project paperwork as required
- Liaise with their Line manager or the Clinical Supervisor in case of questions/difficulties
- Follow The Maypole Project policies and guidelines including staff code of conduct at all times.
- Attend service-wide activities including family activity events and fundraising events
Support:
You will have support from our Children and Young People’s Therapies service manager for clinical oversight and day-to-day issues and a supervisor for Clinical advice/direction. Attendance at monthly Clinical Supervision is mandatory.
Location:
Initially based at our premises in Orpington with some remote provision and possible travel to schools, hospitals, hospices and clients’ homes.
Registered Charity
6 - 10
We support children and young people with complex medical needs and their families.
The client requests no contact from agencies or media sales.
Thank you!
£35,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Senior Finance Officer (Purchase Ledger) maternity cover role will play a key part in the delivery of an efficient and effective payables service to the business and it's customers by ensuring invoices, expenses and regular payments are paid and accounted for correctly and promptly and in line with the purchase order process, policy and internal procedures.
This is a Fixed term contract for 12 months. This role is a Hybrid role and you will be required to be at the office 2 days a week.
What you'll do:
* Process Purchase orders and invoices onto the system, ensuring transactions are accurately recorded and authorised as per policy and in line with purchase order procedures
* Process petty cash reimbursements in a timely manner
* Monitor the Purchase ledger mailbox, ensuring that queries and arising actions are dealt with, and invoices are registered on the system in a timely manner
* Act as Finance first point of contact on purchase order queries
* Prepare upload files for the weekly BACS payments as required
* Prepare ad-hoc manual payments as required
* Set up new supplier and system user accounts onto the purchase ledger system
* Process Purchasing card and Cash card applications
* Ensure the regular reconciliation of supplier statements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
* Excellent Communicator
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
? Excellent time management skills, with the ability to manage their own workload
? At least two years experience in a purchase ledger role
? Experience of working with a P2P system
Desirable:
? Experience of working in a Social Housing organisation
? Graduate or AAT qualified
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Starting Salary: Up to £35,000 depending on experience
Specific Hours: 40 hours per week shift work- including evenings, weekends, bank holidays and sleep-ins.
(flexibility to work evenings and sleep-ins are for the Day position. Waking Night position requires staff to be awake for the entire night shift).
Sleep-ins: £50. Overtime / bank holidays paid time-and-a-half and alternative weekends off
Location: Croydon, CR2 - closest station is 1 stop after East Croydon | 10 minutes from Clapham Junction | 20 minutes from Waterloo.
Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional team and make a difference to young people living in residential care, where no two days are the same!
About the role
As a Children’s Residential Worker, you will directly look after children and young people who have complex emotional and mental health needs due to trauma, loss and other adverse experiences.
You will be required to support children to regulate and understand their emotions. Working within a therapeutic framework, you will develop a direct programme of work aimed at developing authentic relationships with our children and young people (aged 12 – 17 years old on admission to the Children’s Home).
You will have a key role in making sure our children are safe and happy. You will also be required to work collaboratively with key professionals to ensure that information is recorded and shared appropriately, as well as to enable children to receive the multi-agency support that they require.
If applying for the Day position, you will be required to do sleep-ins paid at £50 each.
If applying for the Waking Night position, you will have the additional support of an on-call manager should there be any emergencies. Further to this, you will be involved in monthly team meetings and receive monthly supervision.
Applicants should have
- Level 3 Diploma in Residential Childcare or equivalent (i.e. Level 3 Diploma Children and Young People Workforce with the children's social care pathway) as per Children’s Homes Regulations 2015 (England).
- Minimum of 2 years’ experience working and supporting children and Young People to achieve their full potential.
- Genuine commitment to working with and supporting children and Young People to achieve their full potential; with the ability to build and promote trusted relationships while maintaining professional boundaries.
- An understanding of the issues facing children and Young People and a basic understanding of safeguarding Regulations and Procedures.
- The ability to cope effectively with challenging behaviour.
- Good communication and team working skills.
- Flexibility to work shifts, including weekends and bank holidays, and if applicable, sleep-in’s.
- Commitment to undertake any mandatory training (outside of working hours) and continuous learning to ensure a high level of service.
- Creativity, enthusiasm and energy to inspire and encourage young people to achieve their goals.
What you should expect from us
- Salary: Up to £35,000 depending on experience
- Sleep-ins: £50. Overtime / bank holidays paid time-and-a-half and alternate weekends off
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
Your Online application must include a supporting statement addressing the criteria stated in the Person Specification.
For the full Job Description and Person Specification please see our wwebsite. CV’s will not be accepted.
For more information or assistance during the application process, please visit our website.
Closing Date: July 22nd 2025
First Stage Interview – Throughout July 2025
Shortlisted candidates will be invited to attend an interview at our Head Office
Second Stage Interview
Successful candidates will then attend the second stage interview at one of St Christopher's residential homes.
Our Children and Young People are looking forward to hearing from you
We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
Registered Charity
101 - 500
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Health & Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.
Registered Charity
21 - 50
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Thank you!
Do you have a gift for creating learning spaces that bring people together across cultures and contexts?
Are you passionate about building a diverse and inclusive culture, shaped by prayerful practice and reflection?
• Permanent 28 hours per week
• Hybrid working – approximately two days a week at CMS House, Oxford.
• Starting salary £41,795 pa full time equivalent (£33,436 pro rata 4 days per week) with further salary advancement opportunity and with a generous pension contribution: up to 10 per cent employer contribution on annual salary
• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.
• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:
o access to 24/7 employee assistance programme with qualified counsellors
o regular wellbeing coffee mornings
o support on menopause for women
o up to three volunteer days a year
o up to three family emergency leave days a year
o retreats and resources for prayer life
We welcome applications from everyone. We particularly welcome applications from women and individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.
Your role
The Mission Learning and Inclusion Manager will help us deepen how we learn, grow, and reflect together as a global mission movement. In this unique role, you will foster a culture of learning and inclusion across CMS - in the UK and around the world. You will:
· Cultivate reflective mission practice, encouraging the sharing of insights and experience from diverse global contexts
- Champion diversity and inclusion, helping nurture a culture where all people are valued, empowered, and able to thrive
- Encourage spiritual practices that sustain and shape our life in mission, enriched by wisdom from across our global community
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will collaborate closely with people and programmes across CMS, from mission leaders and local hubs to vocational recruitment and pioneer training. You will also lead formation and orientation for new people in mission, helping them begin well and stay rooted in practices that sustain them long-term.
We’re looking for someone who:
- Brings experience in intercultural mission and adult learning
- Is passionate about equity, belonging and inclusive culture change
- Can hold together spiritual depth, reflective practice, and practical delivery
If you’re energised by building learning communities and believe inclusion and spirituality are essential to mission, we’d love to hear from you.
It is also a requirement for this post holder to be a committed and practising Christian as well as committed to CMS’s values and aims.
Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policyand-statements and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.
Closing date
We must get your application by midnight on Sunday 27th July 2025
Interviews are planned to be held on Tuesday 5th or Wednesday 6th August 2025 at CMS House, Oxford.
To apply
Please send your application form and CV on website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.
Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.
As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
Registered Charity
People at the edges are at the centre of God’s story. Join our global movement as we follow Jesus to the edges together.
The client requests no contact from agencies or media sales.
Thank you!
*English below*
Dyma gyfle cyffrous i gyfrannu at ddatblygiad parhaus Cymdeithas Ddysgedig Cymru drwy sicrhau ein bod yn cael ein llywodraethu'n dda, ein bod yn broffesiynol, yn effeithiol ac yn gweithredu'n unol â'r safonau uchaf. Mae ein Swyddog Llywodraethu yn chwarae rhan ganolog wrth gefnogi strwythurau arweinyddiaeth a llywodraethu'r Gymdeithas i gyflawni ein strategaeth pum mlynedd uchelgeisiol er budd Cymru. Byddai'r swydd hon yn addas i unigolyn rhagweithiol a hynod drefnus sy'n hyderus wrth weithio'n annibynnol ac ar y cyd, ac sydd wedi ymrwymo i lywodraethu'n dda o fewn tîm deinamig a phwrpasol.
Mae CDdC yn cefnogi'r rhai sy'n ymroi i ddysgu Cymraeg ar bob lefel. Nid yw'n ofynnol bod yn rhugl yn y Gymraeg ar gyfer y swydd hon, ond mae'r gallu i gyfathrebu yn Gymraeg yn ddymunol, a pharodrwydd i ddysgu yn hanfodol.
Ynglŷn â'r rôl
Gan weithio o dan arweiniad y Clerc, byddwch yn chwarae rhan allweddol wrth gefnogi cyflawniad swyddogaeth llywodraethu'r Gymdeithas yn effeithiol. Mae hyn yn cynnwys sicrhau bod ein Cyngor, ein Pwyllgorau a'n prosesau llywodraethu yn gweithredu'n llyfn, yn broffesiynol, ac yn unol â Siarter Frenhinol ac Is-ddeddfau'r Gymdeithas.
Rydym yn chwilio am unigolyn rhagweithiol sy'n canolbwyntio ar fanylion, sy'n drefnus iawn, yn gallu defnyddio ei ddoethineb i reoli blaenoriaethau sy'n cystadlu â'i gilydd, ac sy'n hyderus wrth weithio'n annibynnol ac ar y cyd. Byddwch yn rhoi cefnogaeth ymarferol wrth baratoi am gyfarfodydd llywodraethu a gweithredu yn eu sgil, gan gynnal safonau uchel o ran cywirdeb a phroffesiynoldeb bob amser.
Bydd eich cyfrifoldebau'n cynnwys cynorthwyo i drefnu a chofnodi cyfarfodydd y Cyngor a Phwyllgorau, cefnogi gweinyddu etholiadau, a chyfrannu at weithgareddau llywodraethu ehangach fel cylch enwebu'r Gymrodoriaeth a phrosesau adrodd.
*******************************************************************************************************
This is an exciting opportunity to contribute to the continued development of the Learned Society of Wales by ensuring we are well-governed, professional, effective, and operating to the highest standards. Our Governance Officer plays a central role in supporting the Society’s leadership and governance structures to deliver our ambitious five year strategy to benefit Wales. This post would suit a proactive and highly organised individual who is confident working both independently and collaboratively, and who is committed to upholding good governance within a dynamic and purposeful team.
LSW supports active Welsh learners at all levels. Fluency in Welsh is not a requirement of this post, but the ability to communicate in Welsh is desirable and a willingness to learn is essential.
About the role
Working under the guidance of the Clerk, you will play a key role in supporting the effective delivery of the Society’s governance function. This includes ensuring that our Council, Committees, and governance processes operate smoothly, professionally, and in accordance with the Society’s Royal Charter and Bye-laws.
We are seeking a proactive and detail-oriented individual who is highly organised, able to manage competing priorities with discretion, and confident working both independently and collaboratively. You will provide practical support in the preparation and follow-up of governance meetings, maintaining high standards of accuracy and professionalism throughout.
Your responsibilities will include assisting with the organisation and documentation of Council and Committee meetings, supporting the administration of elections, and contributing to broader governance activities such as the Fellowship nomination cycle and reporting processes.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Thank you!
PLEASE NOTE THIS ROLE IS BASED IN OUR OFFICES IN BLANTYRE. We have roles available in our Bradford and Blantyre offices - please state your preference when applying. The assessment day dates for both locations are listed below.
We review applications on an ongoing basis until the closing date so please do apply as soon as is convenient.
Bradford Assessment Day 1: 30th July
Bradford Assessment Day 2: 3rd September
Glasgow Assessment Day 1: 29th July
Glasgow Assessment Day 2: 2nd September
Whether you have worked in debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our debt help team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you.
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Salary and Progression
Trainee Debt Advisor starting salary of £24,477.20 with the opportunity to progress to a Debt Advisor role with a salary of £26,664.75 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £28,957.27, usually after 2 years (based on meeting necessary performance and development criteria).
After this there are manager and specialist roles that may become available to apply to for further career progression.
Location
Bradford or Blantyre office based initially during training, with a hybrid working split between home and the office after completion of initial training. There is also the option to work entirely from the office if preferred. Initial training will include one week in our Bradford Head Office.
As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, online training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free.
Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with.
What a debt advisor does:
-
Build budgets to support clients in managing their finances
-
Create tailored advice plans to give suitable options to become debt free
-
Negotiate with creditors to create a sustainable payment plan and stop further debt collection
-
Resolve client queries over phone, email and SMS
-
Working with partner churches in running their local debt centres
Accountabilities:
-
Complete the Debt Advisor classroom and online training course
-
Create a client budget from information gathered by CAP centre staff, reviewing documentation, identifying further queries and applying guidance to expenditure
-
To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation
-
Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)
-
Complete Phone training and achieve sign off for call handling
-
To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs
-
Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option
-
Pass sign off for advice creation
-
To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least
-
To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times
-
To liaise with and work alongside other Debt Operations departments
-
To communicate with the CAP debt coaches regarding the status of their client’s cases
-
Measurable Outputs:
-
Achieve a Pass in the required exams to complete the Debt Advisor training course
-
Achieve sign off within 12 months of starting the role
Other responsibilities include:
-
Being willing to pray with staff and fully engaged with our Christ-centered culture.
-
Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
-
Attending annual CAP staff conferences.
-
Completing all compulsory CAP training within given timescales.
-
This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Christian Commitment:
-
The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values
-
Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
-
A responsibility to ensure a safe environment in which CAP services can be delivered.
-
Identifying children and adults where there may be safeguarding concerns.
-
What skills you need:
-
Excellent communication, both verbal and written
-
Able to quickly analyse complex situations to find the best solution
-
Confident computer user, able to quickly gather and accurately record information
-
A confident, quick learner with a capacity for large workloads
-
High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances
-
Strong numerical skills
-
Confident working autonomously and within a team
-
Measurable Outputs:
-
-
Achieve a Pass in the required exams to complete the Debt Advisor training course
-
Achieve sign off within 12 months of starting the role
Culture
-
Clearly live out and embrace the cultural values of CAP.
-
Clearly demonstrate a heart and passion for the charity.
-
Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.
Other responsibilities include:
-
Being willing to pray with staff and fully engaged with our Christ-centered culture.
-
Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
-
Attending annual CAP staff conferences.
-
Completing all compulsory CAP training within given timescales.
-
This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
-
The client requests no contact from agencies or media sales.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract: Fixed term contract from 2 September 2025 to 27 February 2026
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite
About the role
This role will involve building relationships with current and new corporate donors to ensure we can resource all the material donations we need to run the Crisis at Christmas centres in London. Each year, we source gift in kind donations ranging from food and beverages to clothing, hairdressing equipment and toiletries. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running our yearly community donations drive.
About you
- Previous fundraising, project or event coordination or marketing experience.
- Strong interpersonal skills and an ability to build relationships with partner organisations and donors at all levels and work collaboratively within a wider team.
- Excellent attention to detail and data processing accuracy with experience of using Microsoft Office software, in particular Word, Excel, and SharePoint.
- Good organisational and problem-solving skills. You should be able to manage multiple competing priorities and modify plans in response to unexpected complications.
- A pro-active, positive attitude and willingness to get involved in hands on, manual tasks when required.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 16 July 2025 23:55
Interview process: Competency-based interview and written task.
Interview date and location: Tuesday 29 and Wednesday 30 July – In person interviews held at Crisis’ Canning Town Warehouse
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
Could you lead our Flagship LGBTQI+ specialist mental health service? Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties. This role offers the opportunity to join a well-established, skilled and committed team. Please see the Job description for the full range of duties and role requirements.
We offer:
- An inclusive and supportive work environment
- Competitive salary
- 26 days annual leave, plus bank holidays (Pro rata for part time hours)
- A pension scheme
- Access to Employee Assistance Programme
If you are interested, please visit our website, view the full job description and download the following documents:
-
The Monitoring Form
-
Application Form
