Head of data insight jobs
Using Anonymous Recruitment
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Contract length: Permanent
Location: North West London
Hours per week: 35, flexible working but minimum two days in the office
Salary: £43-47K depending on experience
Closing date for applications: Wednesday 25th February 2026 at midnight, interested applicants are encouraged to apply early.
Interview dates: We will be conducting Teams interviews w/c 2nd March, followed by an in-person interview w/c 9th March.
Are you a fundraiser passionate about making a real difference for animals in need? We are looking for a Public Fundraising Manager to join us at Mayhew.
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Georgia and in Tunisia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We are recruiting an experienced and ambitious Public Fundraising Manager who will share our compassion and commitment to animal welfare, to lead on the delivery of our public fundraising programme This role manages activity across individual giving, community & events, legacies and in memory, ensuring it aligns with our strategic goals and delivers long-term, sustainable income from these income streams.
Our Public Fundraising Manager is integral to our ambition to broaden our reach and deepen our impact by shaping our mass fundraising activities and working on integrated campaigns with the Fundraising Team, wider colleagues and external suppliers. This is a highly visible and important role for Mayhew and will work across departments to strengthen our case for support and employ it across a range of mass fundraising products, retention and acquisition channels, as well as delivering excellent stewardship and supporter experience.
As a senior member of the Fundraising Team, this role spans strategic planning and operational delivery and the successful candidate will be able to pivot from working closely with the Head of Fundraising to identify new growth opportunities, to project managing a direct mail appeal, to supporting their line reports to optimise their own day-to-day work and processes.
At Mayhew, we feel the urgency of soaring demand for our vital work and feel relentless in our commitment to rise to meet it. We work in a contemporary and flexible way, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives. We are looking for someone who is as committed to dogs and cats in need as we are, and who thrives in this working style.
We are looking for an experienced, passionate and resourceful fundraising manager with a keen eye for detail and proven experience of meeting or exceeding income targets. We are looking for someone with a focus on individual giving and experience in at least one of community & events or legacies, with a keen ability to use data to deliver insight-led activity and supporter journeys. We are looking for someone who shares our ambitions to grow our income significantly over the coming years, and face into challenges and opportunities along the way, and who will inspire trust and enthusiasm in their team and across the organisation.
Generally, you will:
- Provide leadership and support to the Head of Fundraising as part of the fundraising team
- Deliver against income targets (£2.7m in 2026) and maximise the unrestricted impact of cash and regular giving income
- Develop and implement effective onward fundraising donor journeys, including legacy marketing
- Proactively improve supporter care processes, operations and relationships
- Lead innovation in our public fundraising approach in a test and learn culture
- Collaborate proactively across the organisation to find, develop and share stories that will inspire support
- Be a positive, empathetic people manager, inspiring your team and leading by example.
To be successful in this role, you need relevant experience in:
- A fundraising role in a charity of comparable breadth and scope with proven success in growing income, with experience in individual giving and one of community & events or legacies
- Being a great project manager and successfully managing multiple, often competing projects through to delivery
- Budget development and management, including regular forecasting
- Identifying and successfully implementing proactive initiatives to grow and diversify income
- Reporting and monitoring success so as to adapt and refine fundraising projects and products
- Successfully motivating, managing, and developing a team, whether through line management or project/stakeholder management
Why Join Mayhew?
You’ll be part of an ambitious organisation with plans to grow income and broaden our impact for dogs, cats, and communities. We work collaboratively and flexibly, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives.
If you’re ready to make a real difference and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you.
Apply today to join Mayhew and help us create a better future for dogs, cats, and the people who love them.
Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
We reserve the right to close this post at any time, should we receive a high volume of applications.
Role: Commercial Manager
Location: Hybrid working with a minimum 2 days per week in the Thame office
Salary: £50,000.00 - £53,000.00
Hours: 37.5 per week
Contract: Permanent
Reports to: Commercial Director
Making growth work – sustainably and responsibly
Affinity Trust is a values-led social care charity supporting people with learning disabilities, autism and other assessed needs to live their lives, their way.
We’re growing - and with that growth comes a clear responsibility: to ensure our contracts, services and partnerships are commercially viable, operationally strong, and true to our social purpose.
We’re looking for a Commercial Manager who brings commercial rigour as well as curiosity - someone who can improve performance across existing contracts as confidently as they develop new opportunities.
This is a pivotal role, working closely with the Commercial Director, Finance, Operations and senior leaders across the organisation.
About the role
As Commercial Manager, you’ll play a key role in strengthening the financial sustainability and commercial performance of Affinity Trust.
You’ll focus on:
- ensuring existing contracts and services are commercially viable,
- identifying and delivering efficiency and value-for-money improvements, and
- developing strong, evidence-based business cases for growth, diversification and partnerships.
You’ll work across the organisation to turn insight into action - balancing ambition with realism, and growth with long-term sustainability.
What You’ll Do
- Strengthen commercial performance by reviewing contract viability, improving profitability, and leading value-for-money and efficiency initiatives.
- Develop robust business cases for growth, diversification, and partnerships, working closely with Operations and Finance to assess affordability, risk and return.
- Support sustainable growth by identifying new commercial opportunities and carrying out early-stage due diligence on partnerships or acquisitions.
- Use insight and data to track performance through clear KPIs and dashboards, informing senior decision-making.
- Work collaboratively across the organisation to ensure commercial decisions are operationally deliverable, person-centred and values-led.
What We’re Looking For
You’ll bring:
- Strong commercial and financial acumen, with experience improving contract performance or commercial efficiency.
- Proven experience developing and evaluating business cases and financial models.
- Understanding of commissioning, contracting and funding in social care, health or housing.
- Confidence working across teams and influencing senior stakeholders.
- A practical, analytical mindset - able to spot risk, challenge assumptions and find solutions.
How You’ll Make an Impact
You’ll help shape sustainable, person‑centred growth by aligning colleagues, ensuring commercial efficiency, and turning strategic ideas into real results.
What will we do?
- We offer hybrid working (min. 2 days/week in Thame)
- 31 days’ annual leave (inc. bank holidays), rising with service
- Health cash plan, Pension, Life assurance, Employee Assistance Programme
- Blue Light Card, option to buy extra annual leave
Inclusion, accessibility and our commitment to diversity
Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.
We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.
Ready to join us?
If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.
If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
The client requests no contact from agencies or media sales.
In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work. Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.
The client requests no contact from agencies or media sales.
About Grow
Grow is a youth development charity working with 16-24 year olds facing significant challenges in Sheffield. Many young people we work with experience mental health difficulties that have resulted in social isolation and a lack of engagement in work or training prospects. Our programmes combine coaching with gardening and nature-based activities to help our trainees combat social isolation, boost their wellbeing and develop employability skills.
For our full candidate pack which introduces you to Grow, our strategy and how we work, as well as a full role description please visit our website.
Role Description
The Head of Programmes and Impact is a strategic leadership role responsible for shaping Grow’s overarching programme strategy and ensuring its successful delivery against our five-year plan. The role oversees everything from green space expansion to the growth of our employer networks, ensuring every project delivers transformative results.
A key priority will be evolving our impact framework by gathering the evidence and long-term data needed to showcase our success to partners and funders. This is a high-level leadership role for a passionate professional dedicated to operational excellence, equality, and the future of youth development in Sheffield.
Programme Strategy & Governance
- Develop Grow’s overarching programme strategy, ensuring seamless alignment with the overall five-year strategic plan.
- Oversee programme delivery and green space development.
- Execute strategic reporting, providing clear programme updates and maintaining accountability for all related actions.
- Cultivate strategic partnerships with external organisations to expand Grow’s reach, open opportunities to deliver programmes in new areas, and increase overall impact.
- Expand Grow’s employment partner network, securing new partners to provide meaningful work experience placements.
- Develop a co‑production strategy that brings alumni together to shape Grow’s future direction and share their insights with staff and Trustees.
Impact Monitoring & Evaluation
- Develop Grow’s monitoring and evaluation framework, ensuring all team members are fully inducted in its use and understand the importance of consistent data collection.
- Coordinate the production of impact reports, presenting clear evidence of Grow’s success by analysing and communicating data from across all programmes to stakeholders and funders.
- Develop and oversee robust systems to track long‑term trainee outcomes in education, employment, and training, integrating national benchmarks and sector‑wide data to assess Grow’s performance against best practice in the youth and charity sectors.
Leadership & Team Management
- Oversee the Programme Team in the delivery of all Grow activities.
- Develop a culture of continuous learning within the team, encouraging feedback and professional growth.
- Deliver effective budget management for the Programme Team.
- Oversee and feed into health and safety and risk assessment processes for programmes.
Central Operations
- Work alongside the Operations Manager to ensure Grow’s central systems are working efficiently and that the Programme Team has the necessary tools and resources to succeed.
- Act as a driver for equality, diversity and inclusion; supporting the development of effective policies, procedures and the delivery plans and projects are in place and promoted.
The client requests no contact from agencies or media sales.
37 hours per week
We offer hybrid working (3 days per week in the office, 2 days working from home plus an occasional non-team day in the office)
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Internal Communications Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As an Internal Communications Assistant, you will play a vital role in supporting the charity’s Internal Communications function. Working closely with the Internal Communications Manager and the wider Communications team, the successful candidate will engage employees with the work of the charity, shining a light on the impact it has on Yorkshire and beyond.
Reporting to the Internal Communications Manager, the role will support the delivery of the charity's strategy and align with the charity’s values. This will include generating content and supporting employee engagement initiatives and events.
Specifically, you will:
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Help keep the charity’s intranet up to date, making sure it always contains the most up-to-date charity news, information and resources.
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Write and proof-read articles and other messages for use internally.
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Support with the organisation and delivery of internal communication campaigns and events.
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Assist in creating engaging content for internal newsletters, employee briefings, and digital channels (e.g. Intranet and Teams).
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Represent the charity when communicating with employees, volunteers, and the public, acting as a brand ambassador and upholding the charity’s values.
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Support and undertake target audience research to support communication activity.
About You
To be considered for this role, you will need:
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Proven experience working in a communication role.
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Evidence of continued professional development relevant to the role.
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Knowledge and / or qualification in a vocational or communications field (degree not essential).
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A relevant, recognised communication qualification is preferred but not essential.
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Excellent communication skills, both verbal and written, with an ability to use active listening skills and write professionally for different audiences.
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Strong organisational skills and ability to perform work to an extremely high level of accuracy and professionalism, paying close attention to detail.
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Ability to present data and information in a way that is meaningful to others.
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Happy to work independently and ask for support where needed, but also work with, and support colleagues to work towards a common goal.
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Ability to effectively prioritise workload to ensure the successful delivery of the role.
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Confident with Microsoft SharePoint, Teams, and associated apps.
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A collaborative team player who shows flexibility and an eagerness for new challenges.
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Strong stakeholder management and relationship-building skills.
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Comfortable sharing ideas, insights and learnings with colleagues to help the charity continually learn and improve.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 2nd March 2026. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
Head of Journeys and Personalisation
Job reference: REQ000934
£56,297pa + excellent benefits
Woking, Surrey GU21 4LL / Hybrid Working
Hybrid working: Minimum 40% in person collaboration per month
About the role
We’re excited to be recruiting a Head of Journeys and Personalisation to lead the design and optimisation of full lifecycle digitally-enabled journeys and personalised supporter experiences at WWF-UK.
In this role, you’ll be responsible for shaping how supporters experience WWF-UK across their full lifecycle, ensuring journeys are relevant, engaging and aligned to both supporter needs and organisational priorities. You’ll lead and develop an existing email team that will, over time, evolve our journeys and personalisation capabilities and play a key role in a new Supporter Experience Directorate.
Working closely with colleagues across departments — particularly product owners, data and technology — you’ll design joined up, data, informed lifecycle journeys that guide appropriate next actions, build trust and deepen long-term supporter value. You’ll embed the use of insight, segmentation and experimentation into journey design. Your work will play a critical role in improving supporter satisfaction, trust and loyalty, while ensuring personalisation is used responsibly, ethically and in line with our values.
This is a senior role for someone who combines strategic thinking with delivery focus, is confident leading teams and influencing across disciplines, and is motivated by using journeys and personalisation to build loyalty and mobilise action in support of our mission.
Skills and experience
You’ll bring the skills and experience needed to succeed in this role, including:
• Significant experience leading digital journeys, lifecycle marketing or personalisation, with clear accountability for outcomes and delivery
• Deep understanding of end-to-end journey and lifecycle design, across multiple products, channels, content and campaigns
• Strong track record of segmentation and audience strategy, improving engagement, retention or long-term value
• Experience of content and brand storytelling, ensuring journeys drive the right actions, outcomes and supporter experience
• Strong analytical and insight-led decision-making, translating data into clear priorities and actions
• Experience using experimentation, testing and optimisation to improve journey performance
• Hands-on experience with CRM and marketing automation platforms, delivering and optimising journeys
• Proven ability to lead and collaborate across multidisciplinary teams, managing performance and delivering shared objectives
• Strong communication and influencing skills, able to explain complex concepts clearly and engage a wide range of stakeholders
• Experience operating in a regulated, complex or values-led organisation, applying ethical and responsible use of data
• Qualifications or equivalent experience in digital, journey design or lifecycle marketing
What we offer
We believe in rewarding our team with more than just a salary. Here’s what you can expect:
· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
· Flexible working options, to support your work life balance
· 7.5% employer contribution to pension, rising to 10% with employee contribution
· Learning and development opportunities to help you grow
· Regular wellbeing initiatives to support your health and happiness.
This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with millions of supporters and hundreds of projects around the world.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.
We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.
How to apply
Click the link to apply via our website.
You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.
Application closing date : 03/03/2026
Our Diversity Promise to You
At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.
We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.
We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.
So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.
Safeguarding Commitment
Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.
Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.
We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.
If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.
Key Responsibilities
Partnership delivery and coordination
- Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model.
- Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership.
- Support partners to use agreed systems, processes, and referral routes consistently and effectively.
Health system engagement and referrals
- Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service.
- Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway.
- Monitor referral patterns and work with partners to address gaps or barriers to access.
Workforce development and shared learning
- Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers.
- Facilitate the sharing of good practice, learning, and insight across the partnership.
- Work with internal quality and training teams to support consistent, high-quality practice.
Data, insight, and reporting
- Support delivery partners to understand and meet data and reporting requirements.
- Contribute operational insight and qualitative learning to funder reporting and programme reviews.
- Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends.
General
- Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way.
- Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality.
- Undertake other reasonable duties as directed by the Head of Partnerships or senior management.
Person Specification
Experience and knowledge:
- Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting.
- Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support.
- Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly.
- Understanding of referral-based services and how people access support through different organisations.
- Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback.
Skills and competencies
- Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time.
- Good communication skills, with the ability to build positive working relationships and represent a service professionally.
- Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately.
- Confidence using IT systems, including databases, spreadsheets, and standard reporting tools.
- Ability to gather information, track issues, and communicate updates clearly to colleagues and partners.
Personal attributes
- Proactive, reliable, and well-organised.
- Comfortable working as part of a team with clear management support.
- Willing to learn and develop confidence in system-facing partnership work.
- Positive, solutions-focused approach to problem-solving.
- Commitment to inclusive, person-centred practice and Toynbee Hall’s values.
In addition to the essential criteria outlined above, the ideal candidate will also meet the following desirable criteria:
- Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes.
- Experience supporting training, induction, or shared learning activities for partners or colleagues.
- Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships.
- Experience working on Macmillan-funded or similarly funded programmes.
- Understanding of safeguarding and data protection in partnership delivery contexts.
Core Benefits
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Please download the full Job Description for more details of the role and our other employee benefits
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
A place to make a difference
Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).
What you’ll be doing:
• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service
Salary
The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager
REF-226 304
About you
We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.
A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.
About the role
After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies. This new role of Head of Commercial Development will own the creation, development and delivery of this work.
You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return. You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships. In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation.
About us
Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:
1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close at 9.00 am on 23 February 2026. First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
We are looking for a strategic, confident and values-driven leader with a strong track record in both fundraising and communications.
We have an exciting opportunity to join Bristol Animal Rescue Centre as Head of Fundraising and Communications (Maternity Cover).
Job title: Head of Fundraising and Communications (Maternity Cover)
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements.
Contract: Fixed-term Contract, up to 12 months
Job type: Part-time
Hours per week: 28 hours per week (of a 35 hours pw FTE) to be worked during office hours (Monday – Friday 8am – 5pm). Occasional evening and weekend working for supporter and fundraising events and some trustee meetings for which TOIL will be agreed with the line manager.
Salary: £46k – £50k per annum, pro rata depending on experience (£36,800 – £40,000 actual for 28 hours per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
As Head of Fundraising and Communications, you will provide strategic leadership across all fundraising and communications activity. You will lead a multi-disciplinary team, ensuring integrated, impactful and compliant activity that grows income, enhances supporter experience and strengthens our brand and reputation.
As a key member of the senior leadership team, you will work closely with the CEO and Trustees, contributing to organisational strategy, governance and long-term planning.
This is a maternity cover position, expected to commence June 2026 for a maximum period of 12 months.
As the nature of this position involves responsibility for public money as well as daily access to sensitive financial and personal information the successful candidate will be required to undertake a Basic DBS check.
About you
We are looking for a strategic, confident and values-driven leader with a strong track record in both fundraising and communications.
- You will be an experienced and confident fundraising and communications professional with a strong track record of leading successful, multi-income stream fundraising programmes and delivering impactful marketing and communications activity.
- You will have proven experience of operating at a senior management level, with the ability to think and act strategically while also ensuring high-quality delivery across day-to-day activity. You will be an inspiring and supportive leader, with experience of motivating and developing teams to achieve ambitious targets and deliver excellent supporter experiences.
- You will bring strong financial and commercial awareness, with experience of setting and managing budgets and using data and insight to inform decision-making and improve performance. You will be confident managing risk, ensuring compliance, and working within regulatory frameworks relevant to fundraising, marketing and communications.
- You will be an excellent communicator, able to build productive relationships with a wide range of stakeholders including trustees, senior colleagues, funders, corporate partners, agencies and supporters. You will be highly organised, able to manage multiple priorities, and comfortable working in a fast-paced, changing environment.
- You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.
Application closing date: Midnight on 1 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)
As a charity we try to minimise recruitment costs; if you have not heard from us within three weeks from the closing date of applications please assume that, on this occasion, your application has not been successful.
No agencies please.
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
Head of Academic Representation
Salary: £46,323
Location: Oxford, Headington - we ask staff to spend at least 60% of their time on-site
Contract: Full time. Fixed-term contract (24 months) This role is offered on a fixed-term basis for 24 months. Subject to funding, there may be the potential for the role to become permanent in the future.
Are you ready to champion student voice and drive meaningful change across higher education?
Oxford Brookes Students’ Union is seeking a strategic, values-led Head of Academic Representation to lead their academic voice, representation and influence work, ensuring students are at the heart of decision-making and institutional change at Oxford Brookes University.
About Oxford Brookes SU
Oxford Brookes Students’ Union is an independent education charity led by, and for, students.
The Students’ Union is central to the University experience and works to support all aspects of student life for the 26,000 plus students studying at Oxford Brookes University. Located in a bustling city, the Students’ Union is an ambitious and diverse organisation, committed to supporting every student at Oxford Brookes University in achieving personal success.
Oxford Brookes Students’ Union sits at the heart of a thriving student community, with activities and initiatives inspired by students themselves. The Students’ Union is committed to promoting the interests and welfare of its members, representing their needs, and offering opportunities for personal development through a wide range of social, cultural, sporting and recreational activities.
At the heart of everything the Union does, is a commitment to amplifying student voice and ensuring students can meaningfully influence the decisions that affect their education.
About the Role
Oxford Brookes Students’ Union is excited to be recruiting a Head of Academic Representation, a senior leader who will drive forward education, policy and influence work.
Operating at senior manager level and as a member of the Union’s Senior Leadership Team, this role will lead the student representation system, oversee academic policy and influence activity, and support elected officers to deliver high-impact, evidence-led campaigns.
The role will work closely with academic and professional services colleagues across the University, developing trusted partnerships at faculty and school level, embedding student voice into academic processes, and positioning the Union as an expert in student experience and academic representation.
The ideal candidate will be both strategic and delivery-focused, confident in leading teams, influencing senior stakeholders and using insight and data to drive change.
The successful candidate will not necessarily come from the Higher Education sector but will be able to demonstrate a strong understanding of the trends, challenges and opportunities that shape student life and the Students’ Union sector. They will bring a sound understanding of charity governance and democratic decision-making, alongside the strategic and operational capability required to lead student representation, policy development and institutional influence within a democratic, student-led organisation.
Oxford Brookes Students’ Union offers an inclusive and engaging working environment and is passionate about developing its people. The organisation is committed to ensuring its workforce reflects the diversity of the community it serves, respecting individual identity and celebrating differences. Applications are encouraged from all candidates regardless of their background.
It’s a genuinely exciting time for Oxford Brookes Students’ Union and we look forward to receiving your application.
Key Dates
Closing Date: Monday 16th March, 9am
Interviews (In-person): Thursday 26th March
How to Apply
Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.
For an informal conversation about the role and the application process, please contact our recruitment partners at Atkinson HR Consulting. Their contact details can be found in the candidate job pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a brand new leadership role at a pivotal moment for the Greyhound Trust.
We’re creating a new team, with a new remit, to take on a new challenge: driving our work across brand, income generation, marketing, communications and engagement so that more greyhounds can be supported, homed and championed.
As Head of Marketing, Communications and Income Generation, you’ll build and lead a compact, hands-on, multi-disciplinary team, bringing together specialist skills and embedding genuinely integrated, collaborative ways of working. This role will suit someone who enjoys shaping teams as much as shaping strategy — and who is excited by the opportunity to create something from the ground up.
Reporting directly to the Chief Executive, you’ll be a key member of the senior management team, contributing to the organisation’s strategic development, long-term planning and operational effectiveness. You’ll work as part of a highly motivated, close-knit leadership group based at the National Greyhound Centre in Horley, Surrey, where collaboration, mutual support and shared accountability really matter.
Alongside leading the Trust’s brand, marketing and income generation activity, you will also develop and manage our wholly owned trading subsidiary, Greyhound Events Ltd — ensuring it grows sustainably and plays a meaningful role in both income generation and supporter engagement. You’ll see events not just as fundraisers, but as powerful opportunities to build relationships, tell our story and bring new audiences closer to our cause.
You’ll be responsible for creating and delivering an integrated brand, marketing and income generation strategy, grounded in audience insight and sector best practice, and flexible enough to evolve as we grow. From individual giving and digital campaigns to partnerships, events and retail, you’ll oversee a diverse income portfolio while ensuring supporters and volunteers have a consistently positive experience with the Greyhound Trust.
This is a role for a leader who combines strategic vision with practical delivery, and who leads with empathy, creativity and determination. You’ll support colleagues and volunteers across the organisation, champion high standards, and help ensure that everything we do reflects our values — committed, compassionate and determined — always doing what is best for every greyhound.
We are excited to hear from you if you bring experience, energy and a commitment to our casue.
Please see the full JD / Job pack below.
Greyhound Trust was founded in 1975. Since then we are proud to have found over 100,000 loving homes for greyhounds.



The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working in partnership with Barts Charity to recruit an exceptional Head of Impact and Information.
Barts Charity is the dedicated charity for Barts Health NHS Trust, supporting five hospitals across East London and funding world-leading medical research in partnership with Queen Mary University of London. Together with their partners and supporters, they invest in projects that improve health outcomes locally and beyond.
Salary: £68,000 - £76,000 · Full time · London (hybrid)
This is a new senior strategic role, created at a pivotal moment as Barts Charity develops its new five-year strategy (launching March 2027). You will lead the Charity’s approach to monitoring, evaluation, impact and information, ensuring it can clearly evidence, learn from and communicate the difference its funding makes.
About the role
You will establish Impact and Information as a core strategic capability, leading the development and delivery of a robust monitoring, evaluation and impact framework across Barts Charity’s research and grants portfolio.
Working closely with Funding & Impact, Fundraising and Communications teams, and external partners including Barts Health NHS Trust and Queen Mary University of London, you will ensure the Charity can clearly demonstrate and communicate the impact of its funding.
You will also lead and develop the Impact and Information team and drive improvements in data systems, insight and reporting.
About you
You will bring senior-level experience of impact, evaluation or information leadership in a science, research, healthcare or grant-making context. You will be confident working with complex data and translating evidence into clear, compelling narratives for different audiences.
You will have:
- Proven experience designing and delivering monitoring, evaluation and impact frameworks
- Strong understanding of healthcare, research or medical innovation
- Experience supporting communications and fundraising with credible impact evidence
- Excellent stakeholder management skills
- Strong leadership and team development experience
This is a rare opportunity to shape a new strategic function at a major healthcare charity, influence how impact is understood and communicated, and play a key role in the Charity’s future strategy.
For more information, please send your CV to
Deadline: Monday 2nd March at 9am
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Barts Charity is a Disability Confident Committed employer and will offer an interview to a fair and proportionate number of disabled applicants who meet the minimum criteria for the job. If you wish to apply under the Disability Confident campaign, this can be indicated at the application stage.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about education? Do you want to make a positive difference to young people’s lives?
We’re seeking someone with a strong commitment to social impact, who thrives in a small, high-performing team and brings a proven ability to deliver, build trusted relationships, and grow engaged communities of education leaders.
In this role, you will lead on building strong relationships with senior leaders in schools and Multi-Academy Trusts, supporting them to deliver HPF education resources, including Game Plan, helping them to embed our content in their curriculum and across their schools. You will work closely with the Head of Programmes to build and implement growth and engagement strategies, as well as being the first point of contact for educators and schools.
If you have worked in education, or have experience building relationships to scale programmes across the UK and beyond then we want to hear from you.
Key responsibilities include:
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Build trusted relationships with teachers, school leaders, and education partners.
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Act as the main point of contact for schools and Multi-Academy Trusts participating in HPF education programmes.
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Support schools with onboarding, induction, and ongoing engagement in programmes.
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Help develop our ongoing strategy for building a community of educators across the UK.
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Manage community metrics
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Support the wider Education team to gather, analyse, manage and report data
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Support our educators with course delivery, access to materials and resources, ensuring they are making the most of the course materials and feel confident to deliver our programmes.
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Monitor participation and engagement levels, following up where needed.
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Gather insights from educators to help improve programme design and delivery.
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Create and schedule regular communications for the education community (emails, newsletters, updates).
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Work with marketing or fundraising colleagues to amplify educator voices and stories
Essential experience:
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Proven experience of senior stakeholder management (preferably within education)
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Passion for social impact and the High Performance Foundation’s mission
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Understanding of the wider education sector
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Confidence networking and engaging with stakeholders and education partners at all levels
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Excellent written and oral communication skills
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Excellent interpersonal and teamwork skills, with the ability to work across the team
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Willingness to undertake school visits across the UK.
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Effective time management
Desirable experience:
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Experience delivering and scaling education programmes for young people within education settings
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Stakeholder management within education, building trusted relationships with schools and Multi-Academy Trusts
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Monitoring, evaluation and learning, including collecting impact data and tracking metrics
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Experience of working collaboratively within a small charity, start-up or similarly agile organisation
What’s on Offer:
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Hybrid working - mix of home and central Norwich office days
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The opportunity to work within the High Performance Foundation and alongside the award winning,High Performance Podcast.
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Competitive rate and 25 days holiday (FTE) for the successful candidate.
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An immediate start in a fantastic organisation that is impacting the lives of thousands of young people across the UK.
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A hybrid working pattern.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Metabolic Support
Metabolic Support is the UK umbrella patient organisation for people affected by Inherited Metabolic Disorders (IMDs) – rare, lifelong genetic conditions affecting around 40,000 people in the UK and over 1.4 million worldwide. Since 1981, we have been at the forefront of rare disease advocacy, research, newborn screening and community support, empowering people with IMDs to live well.
About the Role
This is a senior, strategic and hands-on role leading our fundraising and communications activity. You will drive sustainable income growth, raise our profile nationally and internationally, and tell our community’s stories with clarity, compassion and impact.
Working closely with the Chief Executive, you will shape and deliver an ambitious fundraising strategy, develop diverse income streams, and build strong relationships with trusts, foundations, corporates, major donors and supporters. You will also lead our communications and brand, ensuring consistent, high-quality messaging across all channels.
As part of a small, agile team, this role suits a confident self-starter with emotional intelligence, strong leadership skills and a passion for making a tangible difference in rare disease.
Key Responsibilities
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Lead and deliver an integrated fundraising and communications strategy
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Grow income across trusts & foundations, corporate partnerships, individual giving, major donors, community and events
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Act as an external ambassador for Metabolic Support
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Oversee communications, marketing, social media and brand development
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Manage donor relationships, stewardship and CRM (Nutshell)
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Provide fundraising forecasts, reports and budgets to the Board
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Ensure compliance with GDPR and fundraising regulations
About You
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Proven experience in fundraising, communications or income generation
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Strong track record in at least one key fundraising area (e.g. trusts, corporates, major donors)
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Excellent written and verbal communication skills
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Confident relationship-builder and storyteller
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Highly organised, proactive and comfortable working autonomously
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Strong alignment with Metabolic Support’s mission and values
Other Information
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UK-based with eligibility to work in the UK
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Willingness to travel and work occasional evenings/weekends
The client requests no contact from agencies or media sales.






