Head of it service delivery jobs

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

JOIN THE TEAM!

1 x Full-time post available – 35 hours per week

This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support. 

About the Bristol Men’s Crisis House

The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We’re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

· Recognised housing related qualification or equivalent relevant housing experience

· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

· Ability to identify support goals and evaluate progress.

· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

· Understanding of housing management, law, policy and best practice

· Ability to motivate people and achieve positive outcomes

· Ability to communicate effectively at different levels

· Knowledge of housing needs / barriers faced by people who experience mental ill health. 

· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

· Competent in the use of IT systems including Microsoft applications, email and internet.

· Must be able to demonstrate behaviours consistent with the values of the Charity

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The Head of Organisational Delivery is the charity’s senior lead for ensuring our organisational systems, infrastructure, processes, and reporting frameworks run smoothly and efficiently. Working closely with the CEO, you will ensure the whole organisation has what it needs to deliver outstanding services.

You will oversee the Interim Services Manager, lead cross-organisational delivery projects, and ensure that contracts, reporting cycles, KPIs, and organisational compliance requirements are met on time, every time.

This role suits someone who is:

• Highly proactive — spots issues early and solves them quickly
• Delivery-driven — ensures actions are completed and followed through
• Decisive and structured — able to bring order and clarity
• A natural organiser — thrives on coordination, planning and making systems work
• Impact-focused — understands how strong organisational delivery enables strong frontline services
• Is hands-on – rolling up sleeves and engaging at all levels of the business

You will work at pace and take the initiative to keep the whole organisation aligned, efficient, and well-prepared for mobilisation and delivery.

Key Responsibilities

• Lead and drive cross-organisational delivery projects, ensuring timelines are met and actions completed
• Oversee organisational systems, tools, processes, and infrastructure
• Maintain oversight over contract performance, KPIs, grant delivery and reporting cycles
• Line manage the Interim Services Manager to support high-quality service delivery
• Collaborate closely with the CEO to drive organisational performance and delivery
• Ensure compliance, audit readiness, risk monitoring and governance frameworks are upheld
• Act as senior organisational liaison with commissioners, funders and partners
• Implement organisational improvements and embed them into practice

About You

We’re looking for someone who is confident walking into complexity and creating order. You will bring:

• Experience in organisational delivery, contract management or oversight within a charity or public service
• Ability to work at pace and take ownership of charitable and operational delivery
• Strong communication skills and confidence dealing with commissioners
• Excellent organisational, planning and problem-solving skills
• A proactive, calm and solutions-focused approach
• Ability to manage multiple priorities and follow through on actions
• Alignment with our mission to improve safety and outcomes for people affected by stalking

Desirable experience includes VAWG, criminal justice, safeguarding or small charity environments but, your ability to deliver, coordinate and lead is what matters most.

About Carers Bucks

At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire - from children as young as five to adults supporting loved ones through physical or mental illness, frailty, disability or addiction. We understand that caring can impact a person’s health, wellbeing and future opportunities and we are here to change that. 

Our vision is that every unpaid carer in Buckinghamshire feels recognised, respected and supported in their role – so they can access the right support, at the right time, in a way that works for them – regardless of age, circumstance and cultural or socio-economic background.

Our team is at the heart of everything we do. We foster a positive, supportive working culture where wellbeing matters, and professional development is encouraged and celebrated. 

Our values reflect our core principles and culture. They guide how we engage with service users and how we work as a team. We are

Kind                 
We understand the challenges carers face. With real compassion and empathy we are able to build confidence and resilience in both carers and colleagues. 

Inclusive         
We adapt our services to meet the diverse needs of all carers, making sure they feel seen, supported and empowered in their role. 

Collaborative   
We work together – with carers, partners and one another – to listen, learn and improve outcomes. 

Innovative       
We are curious to find better ways to support carers. We are open to new ideas and committed to improving what we do. 

Reliable           
We are informed, trustworthy and confidential. We do what we say we will - every time.

As a trusted local charity with over 20 years’ experience, we are continually evolving to meet carer’s needs and improve access to support. This new role is part of that process. 

About the Role

In this newly created role, you will work directly with the CEO, providing oversight and direction to Team Leaders to ensure that services operate effectively and meet contractual requirements. You will be passionate about making a difference to the lives of unpaid carers in Buckinghamshire, with the ability to make an impact quickly.  You’ll bring proven hands-on experience in a similar role working with a team to establish effective and innovative ways to deliver services. 
 

Main Responsibilities 

1. Strategic and Operational Leadership

·       Hold overall accountability for service performance and quality, working through the Adult, Young and Hospital Carers Team Leaders who lead day-to-day operations 

·       Ensure alignment with our strategic priorities and our commissioned outcomes.

·       Contribute as an active member of the Senior Management Team, supporting organisational strategy, planning and delivery.

·       Ensure that all carer services operate cohesively, with smooth transitions between age groups and consistent quality standards.

·       Use data and feedback to drive service improvement and innovation.

2. Service Delivery and Quality

·       Oversee the effective management of the Adult, Young, Young Adult and Hospital teams.

·       Embed a culture of high performance, reflective practice and continuous learning.

·       Ensure strong safeguarding practices are central in all services

·       Ensure systems are used consistently for case management, data recording and reporting.

·       Work with the Diverse Communities Worker and other leads to ensure services are inclusive, culturally sensitive and responsive to the needs of underrepresented groups 

·       Oversee the effective involvement of volunteers within carer services, working with the Volunteer Manager to ensure they are well-supported, trained and valued as integral members of the team.

3. People Leadership and Team Development

·       Foster collaboration and a supportive team culture built on the Carers Bucks values.

·       Line-manage and support the three Team Leads, ensuring clarity of priorities, effective supervision and professional growth.

·       Support wellbeing, resilience and a sense of shared purpose across teams.

4. Safeguarding

·       Act as Designated Safeguarding Lead (DSL) for Carers Bucks, providing advice and guidance to staff on safeguarding issues, ensuring compliance with policy and statutory requirements, and escalating concerns appropriately.

·       Maintain oversight of all safeguarding cases across the organisation and support Team Leaders in their DDSL responsibilities.

5. Partnership and Representation

·       Provide strategic coordination across thematic leads (Diverse Communities, Hospitals, Volunteers) to ensure alignment and shared priorities across services 

·       Represent Carers Bucks strategically with partners across social care, education and health. 

·       Support the CEO in relationships with commissioners, primary and secondary care, schools and VCSE partners to enhance identification and referral of carers.

·       Champion the voice of carers of all ages through partnership boards, networks and other forums.

6. Performance, Impact and Reporting

·       Monitor performance against contract outcomes, KPIs and quality standards.

·       Work with our Data Lead to ensure accurate reporting and a strong evidence base for our work. 

·       Analyse trends and learning to inform service design and improvement.

·       Contribute to quarterly and annual reports for commissioners and trustees.

·       Provide effective feedback upwards to the CEO.

7. Organisational Contribution

·       Contribute to strategic planning, risk management and organisational development.

·       Represent Carers Bucks at events, conference and key campaigns 

·       Lead on the co-design of new approaches, including digital and preventative models.

·       Stay abreast of local and national developments in carers’ policy and practice.

·       Undertake other duties as reasonably required by the Chief Executive.

Personal Attributes, Skills and Experience
 

Essential Experience or Qualifications

• Proven experience of operating at a similar level, leading a services team in the charity sector.
• Proven ability to lead, motivate and develop teams to achieve shared goals.
• Proven ability to quickly make an impact.
• Experience of delivering training or presentations to external audiences.
• Experience of report writing and using data to inform decisions.
• Proven experience of a commitment to Diversity and Inclusion.
• Experience of safeguarding principles for both adults and children and experience in applying them.
• A full UK driving licence and or access to own transport.

Desired Experience or Qualifications (not compulsory)

• Previous experience of working with carers, health and social care professionals.

Essential Skills / Knowledge 

• Strategic thinker, able to translate organisational priorities into clear operational plans.
• Confident decision-maker who can balance compassion with accountability.
• Skilled at managing change and fostering a culture of learning and improvement.
• Strong time and project management skills, able to balance competing demands.
• Excellent written, verbal and listening skills, with the ability to adapt communication to different audiences.
• Good general level of IT skills.
• Confident and persuasive when engaging with professionals across health, education, and social care.
• The ability to represent Carers Bucks positively and credibly at a senior and strategic level.
• Skilled in building and maintaining productive partnerships and networks.
• Understanding of equality, diversity and inclusion, and how to embed this in service design and delivery.
• Confident using data and outcomes measures to monitor impact and inform service development.
• Confident with figures. 

Desirable skill / knowledge

• Well-informed about carers’ rights, challenges and available resources.
• Awareness of developments in health, education and social care policy, and their implications for carers.

Personal Attributes

• Empathic, approachable and emotionally intelligent.
• Self-starter who is organised, proactive and solution focused.
• Calm under pressure, able to prioritise and make sound judgements.
• Collaborative and team-oriented, with a positive “can-do” attitude.
• Committed to the values and ethos of Carers Bucks and to supporting carers’ wellbeing.
• A willingness to actively participate in training and development opportunities.
• Ability to work flexible hours, occasional evening/weekend work as required. 

Why join us?
We have recently published our one-year strategy, guiding us through the next phase of our development. 

By joining our team, you will:

• Play a key role in shaping our future: You will support the CEO and guide the team as we enter our retender.
• Make a lasting impact: Your work will directly support unpaid Carers of all ages, enabling them to access the right support, at the right time, in a way that works for them.
• Be part of a supportive, passionate team. You will work with dedicated colleagues who are committed to making a difference and supporting one another.

If you are seeking a role where your contributions are recognised, your work drives real impact and you can help shape something meaningful, we would love to connect with you.

Employee Benefits Include:

·       25 days annual leave + Bank Holidays (increases with length of service)

·       3x Christmas Closure Days

·       Up to 5 days paid Carers Leave

·       Regular training and development opportunities

Diversity and Inclusion

We want our services to be representative of the community we serve. We are proud of the diversity within Buckinghamshire and particularly welcome applications from underrepresented groups.

How to apply
Please submit a CV and covering letter via our online portal.  Successful candidates will be invited to a first interview by 24th November 2025.
 

We are committed to being an inclusive employer. If you require any adjustments to the interview process or would like to discuss your access needs in advance, please let us know by emailing us (email address can be found on application portal) - we will do our best to accommodate you. 

Head of Operations

At Befriend a Child we believe every child deserves a happy childhood and is given the best chance in life to succeed and thrive. We support children and young people growing up in difficult life circumstances across Aberdeen and Aberdeenshire. We help them develop into confident young adults and achieve their full potential.

Befriend a Child is at an exciting time in its journey.  As we develop a new organisational strategy and look towards the future, we are seeking an experienced and passionate Head of Operations to play a central role in strengthening and evolving our services across Aberdeen and Aberdeenshire.

This is a unique opportunity to join a respected, values-led charity at a time of growth and development, where your leadership will directly influence the quality, sustainability and impact of services supporting children, young people and families in the region.

We are looking for someone with proven experience in managing and developing services in the charity, social care or community sector; strong leadership and people management skills; and the ability to balance strategic thinking with hands-on operational oversight.

If you are inspired by our cause, can demonstrate success achieved in a similar role and have a passion for what you do, we would love to hear from you.

This is a full-time post, working 37.5 hours a week.  Our working day is generally 9.00am – 4.30pm with occasional evening and weekend work in which we operate flexitime and TOIL.  This role is based in our office at 9 Bon Accord Square Aberdeen with some hybrid working if desired.  

Closing date for applications is Sunday 14th December 2025.

Purpose of the job

 The Head of Programmes will lead the strategic planning, delivery, and quality assurance of our youth development programmes. The role is responsible for ensuring high-quality programme implementation, managing key stakeholder relationships, overseeing budgets and resources, and ensuring safeguarding and compliance standards are met.

Key responsibilities

• Programme Delivery, Management & Quality Assurance

• Stakeholder Management

• Planning, Budget and Resource Management

• Monitoring, Evaluation & Reporting

• Leadership and Management

• Safeguarding, Inclusion and Wellbeing

Experience we're after

•  Significant experience in programme management within the youth, education, employability, or mental health sectors.

• ·Strong leadership skills with experience in managing teams and delivery partners.

• Excellent stakeholder engagement and relationship management skills.

• Proven experience in budgeting, resource management, and financial oversight.

• Strong understanding of safeguarding and risk management in youth programmes.

• Ability to use data and evaluation to drive programme improvement.

• Excellent communication and report-writing skills.

• Excellent strategic and operational planning skills with the ability to successfully manage a diverse and complex programme portfolio.

• Excellent leadership and team management skills, with experience developing staff and effectively managing performance.

• Knowledge of safeguarding principles and practice.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 8th December 2025 at 10:00am

Provisional Interview Dates: W/C 15th December 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Head of Technology & Data

Permanent. Full time. Hybrid working (2 days per week in the officer)

Location: This role can be based in the UK (Cardiff, Edinburgh, London, Warrington), or in one of our global hub sites (Abuja, Bogota, Dhaka, Nairobi, New Delhi)

Salary:

UK £81,314 (London), or £76,432 (Cardiff, Edinburgh, Warrington).

Global - Competitive salary for each location

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Director of Finance and Corporate Governance, the Head of Technology & Data will champion the development, implementation, and use of information technology and data throughout Christian Aid, creating a culture of innovation and empowering IT users.

Some of the main areas of responsibility for the Head of Technology & Data include:

• Responsible for building, supervising and maintaining a highly available and secure enterprise infrastructure including 24x7 cloud servers, mobility and remote access services and Azure Active Directory.
• Develop a road map for the strategic development of technology and data functions which incorporates system upgrades, installations, and conversions to ensure smooth transitions and optimised functionality for all users.
• Manage ITIL compliant processes including change management and service transition striving for innovation, reliability, and alignment with organisational goals.
• Collaborate proactively to develop strategies that enhance client services, amplify user efficiency, and inspire creative solutions to emerging challenges.
• Inspire and empower ICT staff by hiring, training, mentoring, and appraising team members, cultivating a culture of continuous development and excellence.
• Oversee network administration and network engineering (VPN, VOIP, Wan or relevant emerging technology) in key sites.
• Foster adaptability within ICT staff to align with evolving user needs, emerging technologies, and varied team dynamics.
• Maintain accurate documentation of systems, policies, and processes, ensuring clarity and accessibility for users and team members.
• Deliver user support through responsive helpdesk services and technical solutions tailored to client needs.
• Foster a culture of innovation ensuring Christian Aid are at the forefront of technological advancements to identify and implement solutions that align with organisational values and goals.
• Manage ICT budgets responsibly, ensuring financial integrity in purchasing, planning, and reviewing resources.
• Develop robust ICT policies related to system architecture, security, disaster recovery, standards, and service delivery to ensure business continuity and uphold organisational resilience.
• Build strong long-term partnerships by negotiating and managing vendor, outsourcer, and consultant contracts to ensure value-driven outcomes

About you

Who we are looking for:

Essential:

• Degree level or equivalent with an MCSE.
• Extensive experience of the management of ICT services, including strategy development.
• Extensive experience of Project Management.
• Advanced communications and problem solving skills.
• Highly detailed knowledge of a broad range of information and communications technologies including server, desktop and network hardware and operating systems, application development, information security, internet technologies, support services, systems management tools.
• Advanced leadership and team management skills.
• Substantial supplier management experience.
• Highly developed appreciation of the interaction and impact of business and ICT strategies and operations.

Desirable:

• ITIL Foundation, Practitioner.
• Knowledge and experience of satellite communications.
• Knowledge and experience of telephony and conferencing solutions.
• Experience of multi-site delivery of ICT solutions, ideally in a multinational context.
• Hands on experience of managing resources on Microsoft Azure platform.
• Experience of network and application security implementation.
• Use of systems management and monitoring tools.
• Knowledge of emerging technologies.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Head of Services and Impact

Location: Remote / Hybrid (minimum of one day per month at Cavell’s offices in Redditch, Worcestershire)

Employment Type: Full-time

Salary: £55k – £58k

Close Date: 2nd December

Cavell is transforming the lives of nursing and midwifery professionals facing hardship or crisis. Domestic abuse, cancer or financial hardship can happen to anyone, but who cares for the Carers when they need help?

As part of its 2026 – 2029 strategy, Cavell are seeking to diversify their services to ensure the support offer meets the evolving needs of the nursing and midwifery workforce. 

They are recruiting for a dynamic and compassionate leader to join the Senior Leadership Team, offering empowering line management to the Support team, leading on a data and insight strategy, driving service planning and improvement, working collaboratively to support the funding and marketing teams, identifying opportunities for new projects and services and leading Cavell’s insight and evidence work.

Key Responsibilities:

• Service Delivery and Oversight: Provide strategic and operational leadership for Cavell’s support team, overseeing casework delivery, monitoring workloads and ensuring service quality and consistency.
• Evaluation, Impact and Continuous Improvement: Designing and implementing robust evaluation frameworks, producing reports and dashboards, using insight to drive continuous improvement and ensuring Cavell’s impact evidence supports internal learning and drives external credibility.
• Funding and Partnership Support: Identify and shape funding opportunities, provide up-to-date data to strengthen bids, support the development of theory of change models, co-develop case studies and contribute to financial planning.
• Research, Insight and Opportunity Development: Conduct and commission research into external services, monitor national and local policy developments and funding landscapes and share insights on emerging needs.
• Championing the Nursing and Midwifery Workforce: Lead Cavell’s insight and evidence work, identify and analyse trends and systemic issues, collaborate with colleagues to translate data into compelling narratives and represent Cavell at external meetings.
• Leadership and Collaboration: Act as a senior leader within Cavell, building a strong, supportive working relationship with the Support team, foster cross-team collaboration and offer effective line management and development.

The Ideal Candidate

You’re an experienced charity leader with an empathetic, compassionate and proactive approach. You will have knowledge of support services and grant making systems and processes and competency in project management. You will have excellent communication and relationship management skills and live and breathe principles of Diversity, Equity and Inclusion.

We are looking for someone who:

• Has experience of coaching and developing a high-performing team.
• Has a sound understanding of governance, safeguarding and data protection.
• Has experience of researching need to inform the development of new products or services.
• Prides themselves on having effective negotiation and influencing skills as well as a good attention to detail.
• Is fully competent with IT including Microsoft Office.
• Has effective organisation and time management skills.
• Has experience of optimising a CRM database to effectively capture and manage data.
• Has a sound understanding of the mental health support services provision nationally.
• Has an understanding or empathy for the pressures facing nursing and midwifery professionals.

Our ideal candidate will also:

• Have experience in capturing and recording case studies and impact stories (desirable).
• Have experience of supporting survivors of domestic abuse (desirable).
• Hold a valid driving license (desirable).
• Have a Mental Health First Aid or similar qualification (desirable).

What Success Looks Like:

• The support team are engaged, supported and empowered to thrive.
• Cavell has an effective data and insight strategy, and the voices of nurses and midwives are amplified to contribute to national policy discussions.
• The service offer at Cavell meets the evolving needs of nursing and midwifery professionals with robust evaluation frameworks in place.

Benefits:

• A flexible, supportive working culture.
• 38 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

Application Process

Please click on the application page to download the full job pack prior to applying.

• Apply with your CV and a Cover Letter outlining why you’re interested in this role and how your skills and experiences would make you successful.
• There will be a 2-stage interview process with a virtual interview w/c 8th December and an in-person interview w/c 15th December.
• References and DBS check (upon successful offer).

Senior Delivery Manager

Take a leading role in delivering digital transformation that changes lives. Guide teams to deliver products that help almost a million people affected by dementia every year.

We're at an important moment for dementia. Breakthroughs in research and improvements in diagnosis are bringing real hope. To match this ambition, we're embarking on an exciting technology transformation programme that will improve how we support people affected by dementia. Are you a talented Senior Delivery Manager who can help lead the way?

About the opportunity

As a Senior Delivery Manager, you'll lead the successful delivery of digital programmes and services that transform experiences for people affected by dementia. You'll enable our colleagues and volunteers to do their best work. You'll guide multidisciplinary teams through the full lifecycle of digital products and platforms, from discovery and design through to delivery and continuous improvement.

You'll report to the Head of Product within our Technology directorate. You will be at the heart of delivering modern, secure and user-centred tools that enhance capabilities, simplify operations, and foster innovation. You'll champion agile principles, remove blockers before they become problems, and ensure we're delivering measurable impact.

You'll shape delivery practices, lead planning and governance, manage strategic dependencies, and build trusted relationships across the organisation and with external partners. You'll coach and mentor delivery professionals, creating an environment where diverse perspectives thrive and teams deliver their best work.

Working on products that help over a million people every year, you'll make a genuine difference to lives. You'll do this by focusing on the internet era to make our services as tailored and inclusive as possible.

About you

You're an experienced delivery professional who's led complex digital programmes in large organisations using agile methodology. You understand that effective delivery isn't just about hitting deadlines; it's about empowering teams, removing barriers, and delivering outcomes that truly matter.

You can translate complex delivery concepts for any audience. You're brilliant at managing risks and dependencies. You've got the leadership skills to coach teams to deliver at a high quality while keeping senior stakeholders aligned and informed.

You'll have:

• A successful track record of leading complex digital delivery programmes using agile methodology in a large organisation.
• Experience coaching colleagues and aligning multidisciplinary teams to deliver user-centred outcomes.
• Proven ability to manage risks, dependencies, and stakeholder expectations while using data and insight to inform planning and delivery decisions.
• Effective people leadership and communication skills, with experience managing supplier relationships and sound financial management capabilities.
• Commitment to accessibility, inclusion, and user-centred design principles.

What you'll focus on:

• Leading delivery of cross-functional digital initiatives using agile principles, while developing delivery plans, managing risks, and ensuring transparency across stakeholders.
• Coaching and mentoring delivery professionals, building trusted relationships with senior stakeholders, and championing collaboration across directorates and with external partners.
• Ensuring effective budget management, leading commercial relationships, upholding programme governance standards, and embedding accessibility and data protection throughout delivery.
• Building a culture of iteration and continuous improvement across digital delivery teams.
• Ensuring alignment between product and technical delivery plans while balancing speed with quality, accessibility, and sustainability.
• Contributing to digital investment planning and prioritisation processes using evidence and insight, while maintaining visibility of programme progress, risks, dependencies and benefits for senior stakeholders.

Can you see yourself leading delivery that genuinely transforms lives? Are you ready to coach teams to excellence while ensuring we're delivering digital services that meet the needs of people affected by dementia? Can you champion agile principles while navigating the complexity of a large organisation on a mission to end the devastation of dementia?

Important Dates

The deadline for applications will be at 23:59 on 4th December 2025.
Interviews will begin in mid-December and will take place virtually.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Head of Technology & Data

Permanent. Full time. Hybrid working (2 days per week in the officer)

Location: This role can be based in the UK (Cardiff, Edinburgh, London, Warrington), or in one of our global hub sites (Abuja, Bogota, Dhaka, Nairobi, New Delhi)

Salary:

UK £81,314 (London), or £76,432 (Cardiff, Edinburgh, Warrington).

Global - Competitive salary for each location

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Director of Finance and Corporate Governance, the Head of Technology & Data will champion the development, implementation, and use of information technology and data throughout Christian Aid, creating a culture of innovation and empowering IT users.

Some of the main areas of responsibility for the Head of Technology & Data include:

• Responsible for building, supervising and maintaining a highly available and secure enterprise infrastructure including 24x7 cloud servers, mobility and remote access services and Azure Active Directory.
• Develop a road map for the strategic development of technology and data functions which incorporates system upgrades, installations, and conversions to ensure smooth transitions and optimised functionality for all users.
• Manage ITIL compliant processes including change management and service transition striving for innovation, reliability, and alignment with organisational goals.
• Collaborate proactively to develop strategies that enhance client services, amplify user efficiency, and inspire creative solutions to emerging challenges.
• Inspire and empower ICT staff by hiring, training, mentoring, and appraising team members, cultivating a culture of continuous development and excellence.
• Oversee network administration and network engineering (VPN, VOIP, Wan or relevant emerging technology) in key sites.
• Foster adaptability within ICT staff to align with evolving user needs, emerging technologies, and varied team dynamics.
• Maintain accurate documentation of systems, policies, and processes, ensuring clarity and accessibility for users and team members.
• Deliver user support through responsive helpdesk services and technical solutions tailored to client needs.
• Foster a culture of innovation ensuring Christian Aid are at the forefront of technological advancements to identify and implement solutions that align with organisational values and goals.
• Manage ICT budgets responsibly, ensuring financial integrity in purchasing, planning, and reviewing resources.
• Develop robust ICT policies related to system architecture, security, disaster recovery, standards, and service delivery to ensure business continuity and uphold organisational resilience.
• Build strong long-term partnerships by negotiating and managing vendor, outsourcer, and consultant contracts to ensure value-driven outcomes

About you

Who we are looking for:

Essential:

• Degree level or equivalent with an MCSE.
• Extensive experience of the management of ICT services, including strategy development.
• Extensive experience of Project Management.
• Advanced communications and problem solving skills.
• Highly detailed knowledge of a broad range of information and communications technologies including server, desktop and network hardware and operating systems, application development, information security, internet technologies, support services, systems management tools.
• Advanced leadership and team management skills.
• Substantial supplier management experience.
• Highly developed appreciation of the interaction and impact of business and ICT strategies and operations.

Desirable:

• ITIL Foundation, Practitioner.
• Knowledge and experience of satellite communications.
• Knowledge and experience of telephony and conferencing solutions.
• Experience of multi-site delivery of ICT solutions, ideally in a multinational context.
• Hands on experience of managing resources on Microsoft Azure platform.
• Experience of network and application security implementation.
• Use of systems management and monitoring tools.
• Knowledge of emerging technologies.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

The Head of Operations at the Donmar Warehouse is a critical role working in collaboration with all Donmar departments, contractors and freelance staff to ensure the smooth, safe and efficient running of all operational, facilities and Health and Safety processes.

The role will manage the Facilities & Operations Coordinator and between the two posts ensure adequate coverage is in place across the required hours on a shift basis. The role requires coordination, communication and direction to external parties such as security, maintenance and suppliers to ensure all needs of the organisation are met, including some availability out of hours by phone and email for the most part, with time off in lieu given.

The Donmar Warehouse sites, where this role operates, comprise the theatre, offices, a residential flat and include kitchens, bathrooms, plant rooms, etc.

TERMS

Permanent, Full Time

Salary: £42,000 per annum

Working hours:

Shift based working pattern to ensure cover across Monday to Friday 8:30am-7pm with line report. On call and out of hours work as detailed in the job pack.

Key Dates
Applications Close at 10am on Monday 1 December

Late submissions will not be accepted.

Round One Interviews: week commencing 8 December

Round Two Interviews: week commencing 15 December

Handover Days: early to mid January 2026

We believe that representation matters; diversity of identity, of perspective and of lived experience enriches our work and our lives. We recognise that the Donmar and the wider theatre industry is not representative of contemporary society in terms of workforce, artists and audience. We particularly encourage applications from those who are currently under-represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.

Duties and Responsibilities

Building Management

• Managing a shift-based work pattern between yourself and the Facilities Coordinator to provide minimum x1 on-site coverage between 8.30am - 7pm Monday - Friday (excluding public holidays).

Stakeholder Management

• Liaising with a variety of contractors, freelancers and internal staff to ensure all planned and unplanned maintenance is delivered to high standard and in a timely fashion.

Health & Safety, Security and Training

• Work closely with the Director of Technical and Production and external consultants/contractors to ensure the Health & Safety and Security compliance requirements of both buildings are met, including leading regular audits and inspections and carrying out/organising improvements across departments.

Project and Systems Management

• Being the first point of contact for all departments in the company on any issues that might arise with facilities or IT.

More information and the full list of duties and responsibilities is available on our Careers Page.

Person Specification

Essential

• Substantial experience in a management-related role, demonstrating evidence-based decision making and professional learnings. This role may suit someone with a background in Stage Management, Technical Management or Front of House Management.
• Understanding of theatre operations, processes, and roles — or experience working within a similar creative live performance environment.
• Experience in line management.
• Experience in managing external suppliers, contractors or freelancers.
• Experience writing, reviewing and managing process-related documentation, risk assessments and other pertinent documents.
• Experience of supporting the delivery of organisational strategy, through clear and effective planning and reporting.
• Experience of managing aspects of Health & Safety in a professional environment and an understanding of related legislation.
• Computer-literate, with the ability to learn and provide basic coaching on new IT systems and software, making the most of their capabilities.
• Ability to contribute to building, and effectively managing an operational budget.
• Excellent communication skills across all mediums (in person, phone, email and paperwork).
• Exceptional organisational skills; able to prioritise effectively, work under pressure, and adapt to new situations.
• Practical problem solver with a can-do attitude and keen attention to detail.
• Calm and level-headed, especially when faced with business-critical challenges. Prioritising, organising & communicating solutions to relevant parties in a timely manner.
• Proactive collaborator, communicator and negotiator. Able to build strong working relationships both internally and externally in order to anticipate and meet needs and challenges ahead of time.
• Ability to prioritise an ever-shifting workload with positivity, flexibility, tact and diplomacy to ensure both buildings run smoothly and safely even when new challenges appear.

Desirable

• IOSH qualification.
• Experience of managing Health & Safety in a professional technical, live-performance environment.
• Experience of planning and managing training and professional development.
• A functional understanding of IT systems and basic networking.
• Basic understanding of Health and Safety legislation related to the theatre industry. In particular COSHH, PUWER, CDM (2015), HSWA (1974).
• Knowledge and experience of the Theatre Green Book 2.0.
• Experience writing, reviewing and managing Operational and H&S policies.

Benefits

Holiday

Enhanced holiday scheme with 25 days a year (rising a day per year, up to 30 days) excluding Bank Holidays. 

Annual Birthday leave.

Benefits (post-probation and dependant on length of service)

6% employer pension contribution as part of the Donmar’s stakeholder pension scheme.

Enhanced maternity, paternity, and shared parental leave

Lifestyle

Season ticket loan (travel)

Subsidised local gym membership

£25 towards annual eye tests

Employee welfare programme 

Cycle to work bike loan scheme

Discount at Donmar bar on food and drinks 

Complimentary tickets to attend Donmar performances 

Professional Development

All staff training and professional development programme 

Over the last four years, the current Head of Funding & Partnerships has secured over £10m from trusts, foundations and housing associations to help HACT deliver its charitable purpose. In the next three years, our objective is to increase this amount. We want to hear from you if you believe you can support HACT deliver on our ambition. 

ROLE DESCRIPTION

The Head of Funding and Partnershipsis a key member of HACT’s Leadership Team and leads the organisation’s business development, tendering and fundraising function. As part of the management tier, the role is responsible for scaling HACT’s impact across and beyond the housing sector through innovative commercial approaches, strategic fundraising, and exceptional customer relationships.

This position combines fundraising expertise, partnership building, developing and maintaining high-value relationships with funders, partners, and clients, as well as market intelligence. It identifies new opportunities for R&D development, pipeline growth, product sales and tender submissions while managing core business development activities that support HACT’s strategy.

The Head of Funding and Partnerships creates and executes annual fundraising and commercial plans, fosters collaborative relationships across the organisation, and embodies HACT’s values through transparent, supportive leadership. From time to time, the role presents to the Trustee Board and provides strategic advice and leadership to the executive team.

JOB PURPOSE

To lead HACT's fundraising, tendering and business development function, delivering ambitious fundraising targets while providing strategic market insights that drive organisational growth and innovation.

Responsibilities

Strategic fundraising leadership

• Create and deliver a fundraising strategy aligned with HACT's business strategy and ambitious growth target, with annual and multi-year targets
• ·Identify new funding opportunities through market research, relationship building, and strategic intelligence
• Lead the development of high-quality tender responses and proposals
• Maintain a register of frameworks and procurement opportunities aligned to HACT’s strategic priorities
• Oversee the production of high-quality client proposals within agreed deadlines, ensuring compelling cases for support

Partnership building:

• Develop and maintain relationships with corporate sponsors, foundations, and other organisations to create mutually beneficial partnerships.
• Manage existing funder relationships to ensure satisfaction, retention, and growth of funding commitments
• Support cross-sector collaborations, innovation pilots and consortium funding bids.

Market intelligence & business development

• Contribute to organisational strategy development through participation in Leadership Team activities
• Proactively identify collaboration and innovation opportunities, supporting business growth and diversification
• Provide market insights that enable R&D development, supporting innovation and new service creation and market analysis to support pipeline growth in new markets and enhance existing product sales
• Collaborate with colleagues to identify emerging trends and opportunities in the housing and social value sectors
• Contribute to strategic decision-making through robust market intelligence and competitive analysis

Cross-functional collaboration

• Work closely with the Head of Communities and Projects to ensure project delivery meets funder expectations, leading on managing key grant funding relationships
• Work closely with the Head of Marketing to align fundraising and marketing strategies for maximum impact
• Work closely with the Head of Services to create proposals that maximise income opportunities
• Work closely with Head of Customer to identify commercial opportunities and enhance service delivery, using insights form Social Value Insight to strengthen funding propositions.
• Work with the Head of Business Functions to develop commercial pricing and funding models and ensure compliance with due diligence and funder requests.
• Support colleagues across the organisation by providing proposal support, market insights and funding intelligence

Team leadership & operational excellence

• Line manage and develop the Funding and Insights Officer, providing coaching, guidance, and performance management
• Develop and implement Service Level Agreements (SLAs) for proposals and grant applications to ensure consistency and quality
• Establish accessible, reliable management information systems to track performance and inform decision-making
• Ensure efficient processes and systems that support high-quality proposal development, tender submissions and relationship management
• Leverage AI tools and platforms to enhance business development processes
• Champion the adoption of AI-enabled solutions to improve productivity, personalise engagement strategies, and uncover new opportunities for innovation and collaboration.

Strategic leadership & culture

• Actively model HACT's values and behaviours by consistently demonstrating supportive, transparent and collaborative leadership
• Contribute to an inclusive and respectful organisational culture through positive leadership and team engagement
• Lead by example as a key member of HACT's Leadership Team, embodying our values across all internal and external relationships
• Champion cross-functional collaboration and knowledge sharing to maximise organisational effectiveness

REQUIRED SKILLS

Experience & skills

• Proven track record in senior fundraising roles, with demonstrated success in securing and managing significant grants from charitable foundations, government, and other funding bodies
• Demonstrated success in proposal writing, developing tenders and commercial bids
• Strong background in business development and market research, ideally within the charitable or public sector
• Experience in relationship management with high-value stakeholders and complex funding organisations
• Strong communication, influencing and project management capabilities
• Demonstrated ability to create and deliver strategic fundraising plans aligned with organisational objectives
• Strategic thinking ability combined with practical execution and attention to detail
• Resilience and adaptability in a dynamic funding environment.
• Knowledge of the social housing sector (desirable).
• Ability to identify and apply AI-driven tools to enhance business development activities and using AI to streamline workflows, personalise engagement strategies and uncover new growth opportunities.

Knowledge & understanding

• Deep understanding of the UK funding landscape, including charitable foundations, government funding streams, public procurement frameworks and social investment
• Knowledge of the housing sector, social value, or community development preferred
• Understanding of R&D funding mechanisms and innovation support programmes
• Familiarity with grant management processes and funder compliance requirements
• Knowledge of market research methodologies and competitive intelligence gathering

Personal qualities

• Exceptional relationship-building and networking skills with ability to engage stakeholders at all levels
• Strategic mindset with ability to identify opportunities and translate them into actionable plans
• Strong communication and influencing skills, both written and verbal
• Collaborative leadership style that embodies transparency, respect, and inclusivity
• Excellent project management and prioritisation skills with ability to manage multiple complex workstreams
• Resilience and adaptability in a dynamic funding environment
• Passion for HACT's mission and commitment to social impact in the housing sector

Technical competencies

• Proficiency in CRM systems and database management for relationship tracking (ideally HubSpot or Salesforce)
• Advanced skills in proposal writing, bid development, and presentation creation
• Experience with project management tools and budget management systems
• Understanding of due diligence processes and compliance requirements
• Knowledge of social impact measurement and evaluation frameworks

Desirable requirements

• Professional qualifications in fundraising (IoF membership) or business development
• Experience working in or with housing associations, local authorities, or social housing sector
• Knowledge of social value frameworks and impact investment principles
• Experience in managing EU or international funding programmes
• Understanding of research and development processes in policy or practice areas

JOB ACCOUNTABILITIES

• Leads the successful delivery of strategic fundraising and business development projects, ensuring high-quality outputs, stakeholder engagement, and funder satisfaction.
• Secures project funding through strategic relationship-building, proposal development, and targeted fundraising activities.
• Develops and maintains accessible management information systems to support .
• Implements service level agreements (SLAs) for proposals to ensure consistent quality and timely delivery across grant applications and business development outputs.
• Builds new relationships with charitable funders while sustaining and growing existing partnerships to diversify income streams.
• Embeds HACT’s values through inclusive leadership, fostering a collaborative culture and modelling best practice across the organisation.

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

ABOUT HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 15th December. 

Hours: Full-time

Pay: Up to £51,100 GBP gross per annual (dependent on experience)

Duration: Permanent

Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)

Do you have the strategic insight and operational expertise to ensure strong and effective financial leadership in a fast-growing humanitarian organisation?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As UK-Med continues to grow and scale its impact, we are strengthening our financial capacity to meet rising humanitarian needs. In this context, the new Head of Finance (UK) will play a pivotal role in ensuring the strength, integrity and effectiveness of UK-Med’s financial management.

You’ll lead the operational finance function overseeing budgeting, financial reporting, payroll, treasury and grant management, and support for fundraising, ensuring the organisation has the financial resilience to deliver life-saving humanitarian responses around the world.

Based in the UK, this role is central to maintaining high standards of financial governance, supporting sound decision-making, managing risk and ensuring effective systems, policies and processes. You’ll work closely with our Associate Director of Finance and senior leadership team, while leading and developing a high-performing finance team.

This is an exciting opportunity for someone who thrives on supporting operational delivery, ensuring high-quality financial reporting, and strengthening systems. You’ll bring together technical excellence and strong leadership skills, working collaboratively and effectively in a complex, fast-changing environment. Your contribution will directly enable UK-Med to respond rapidly to emergencies and make a tangible impact on people affected by crises.

We offer a competitive salary and benefits, a collaborative and supportive working environment, and the opportunity to make a real difference through humanitarian work.

UK-Med is a growing and ambitious organisation with a passionate team of staff, members, and volunteers. This is a truly exciting opportunity to shape the future of our financial function and support our mission to provide healthcare in emergencies worldwide.

How to apply

We strongly recommend that you read the Candidate Information Pack – Head of Finance (UK) - November 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through ouronline jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than Tuesday 2nd December 2025

Candidates who meet the eligibility and salary thresholds for visa sponsorship may be considered. However, it’s important to note that the role is based in the UK, and regular attendance at our Manchester HQ is expected. Therefore, candidates currently based outside the UK would need to be willing to relocate if successful.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Hours: Full-time

Pay: Up to £51,100 GBP gross per annual (dependent on experience)

Duration: Permanent

Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)

Do you have the expertise to ensure strong financial systems, compliance, and controls in a growing humanitarian organisation?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As UK-Med continues to expand its global reach and strengthen its international operations, we are investing in the financial leadership that underpins our humanitarian impact. In this context, the new Head of Finance (International) will play a pivotal role in ensuring the integrity, effectiveness, and resilience of UK-Med’s global financial management.

You’ll oversee financial governance, compliance, and grant management across our international programmes, ensuring that systems and reporting are robust, efficient, and aligned with donor and statutory requirements. Based in the UK, you’ll work closely with colleagues across Finance, Operations, and Programmes to strengthen financial controls, manage risk, and support sound decision-making that enables UK-Med to respond rapidly and effectively to humanitarian crises around the world.

This is an exciting opportunity for someone who thrives on supporting operational delivery, ensuring high-quality financial reporting, and strengthening systems. You’ll bring together technical excellence and strong leadership skills, working collaboratively and effectively in a complex, fast-changing environment. Your contribution will directly enable UK-Med to respond rapidly to emergencies and make a tangible impact on people affected by crises.

We offer a competitive salary and benefits, a collaborative and supportive working environment, and the opportunity to make a real difference through humanitarian work.

UK-Med is a growing and ambitious organisation with a passionate team of staff, members, and volunteers. This is a truly exciting opportunity to shape the future of our financial function and support our mission to provide healthcare in emergencies worldwide.

How to apply

We strongly recommend that you read the Candidate Information Pack – Head of Finance (International) - November 2025before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than Tuesday 2nd December 2025. Interviews are likely to take place during the week commencing 15 December 2025.

Candidates who meet the eligibility and salary thresholds for visa sponsorship may be considered. However, it’s important to note that the role is based in the UK, and regular attendance at our Manchester HQ is expected. Therefore, candidates currently based outside the UK would need to be willing to relocate if successful..

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Reporting to: CEO
Contract: Permanent
Salary: £27,700 - £33,800 pro rata
Hours: 35 hours per week. On site. Some evening and weekend work may be required.
Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB)

The Facilities Manager will ensure a safe, well-maintained, and welcoming environment across Charleston’s two sites at Firle and in central Lewes. The postholder will oversee the day-to-day facilities operations of both sites, including security, building maintenance and health & safety procedures.This role requires the post holder to carry out physically demanding tasks such as moving furniture and other manual handling.

Duties and responsibilities
Operations and facilities

• Responsibility for the management of Charleston’s buildings and facilities.
• Coordinate and oversee cleaning, maintenance, utilities, and supplies, ensuring smooth, cost-effective operations.
• Manage supplier and contracts relationships including waste management, building maintenance, cleaning and security; review chosen suppliers against Charleston’s criteria including value for money.
• Act as the main contact for tenants and ensure efficient resolution of queries.
• Oversee the relationship with the external IT provider to ensure organisational IT requirements are met and value for money achieved.
• Work closely with the Head of Collections and Research and Head of Exhibitions to maintain excellent environmental conditions for the protection of the house and objects.
• Proactively improve the sites in collaboration with the Visitor Experience Manager, leading on wayfinding, sustainability, and access initiatives.
• Actively manage and monitor the annual operations and utilities budgets, seeking cost savings and service improvements through regular contract reviews.
• Maintain records to ensure any discrepancies are followed up, allowing pro-active, timely review of invoices.

Site maintenance

• Schedule and manage routine, preventative, and emergency maintenance.
• Ensure regular inspections of plant and equipment to deliver safe operational standards, documenting results and addressing concerns proactively.
• Carry out maintenance requirements and lead on scheduling external contractors as required.
• Schedule regular contractors as required for servicing and maintenance visits.
• Hands-on approach with the ability and willingness to carry out minor repairs and fixes as needed.
• Actively manage and monitor the budget for site maintenance.
• Research and source cost effective and sustainable materials and supplies.
• Maintain records to allow proactive timely review of invoices and follow up of any discrepancies.

Health and Safety

• Lead annual health and safety reviews and ensure compliance with all regulations.
• Support the development of comprehensive method statements and risk assessments for all areas of work throughout the gallery, ensuring compliance with health and safety regulations.
• Carry out operational maintenance work identified by Health and Safety assessments.
• Attend and contribute to monthly Health & Safety meetings.
• Work with the Visitor Experience Manager to ensure all facilities are accessible and inclusive for visitors with additional needs.

Emergency and security procedures

• Act as a keyholder and respond to emergency callouts as required.
• Manage building security systems and records and serve as Fire Marshal.
• Lead staff inductions on emergency and security procedures.

General duties

• To act at all times in the best interests of Charleston.
• Ensure that data capture, storage and processing related to finance and resources activity complies with Charleston’s policies and GDPR regulations.
• Undertake any other duties as agreed with your Line Manager.
• To work flexibly to best meet the needs of the organisation.

This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to take on additional tasks when required; these tasks will be in keeping with the general profile of the role.