Head of it service delivery jobs
Do you share our vision to end youth unemployment?
The King’s Trust is seeking an exceptional individual to become Director of Delivery for Wales.You should share our passion for supporting young people to realise their potential and increasing our reach and impact.
You will lead a team of colleagues, delivery partners and volunteers to turn our strategy into action, ensuring that our programmes reach those who need our help the most, by building partnerships, upholding our commitment to inclusion and safeguarding and growing our income. You will also develop and implement plans to achieve our four strategy goals of Tackling Inequality, Building the Nation’s Workforce, Being a Bold Voice for Change and Making Every Pound Count.To do this, you’ll need to able to engage and motivate a dispersed team and collaborate effectively across the whole organisation. You’ll also need to have an understanding of the challenges facing young people.
You will be a member of the Trust’s Senior Leadership Team, working with colleagues across the UK and will lead on a number of cross organisational projects.You’ll need to be visible across Wales and the wider organisation, working in our centre in Cardiff at least three days a week, as well as travelling to other centres and partner meetings in Wales and the UK as required.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for someone with experience of verging or similar church support work. Good social skills are essential as is the ability to work as part of a team as well as on your own initiative. The ability to work closely with and relate well to all Cathedral staff, ministry team, congregation, volunteers, visitors, and members of the general public will also be required.
The two Assistant Vergers and Precinct Officers carry out a wide range of duties under the direction of the Head Verger and Precinct Manager. Work includes: the careful setting up and delivery of all liturgical matters; ensuring a welcoming, clean, and safe environment for all working in, visiting, or using the Cathedral and Cathedral House and precinct and ensuring the day-to-day smooth running of the Cathedral for all.
Essential experience and skills
- A flexible attitude and willingness to take on a range of duties including practical ‘hands- on’ work.
- Attention to detail and an ability to assess priorities including when under pressure.
- Understanding of liturgy or willingness to learn.
- Ability to be a good team player and work collaboratively with Ministry Team and Lay Staff.
- Good administrative and IT skills.
- Good communication and social skills.
- Good understanding of the importance of managing security and health and safety.
- Have an open and welcoming attitude to all including volunteers and members of the general public.
- A trained First Aider (or willing to be trained upon appointment to an appropriate level).
- Willing to learn new skills and undertake training.
- Willing to work alone.
- Ability to work flexibly over seven days and evenings including holiday periods.
- Experience of caretaking duties.
Desirable experience
- At least one year’s experience as a church or cathedral verger or in a similar role.
- Experience of working in an environment where paid and voluntary staff work side by side.
- Experience of delivering events.
Personal qualities
- Excellent interpersonal skills, in particular warmth, tact, diplomacy, discretion, and imagination.
- In sympathy with the ethos and aims of the Cathedral as a Christian organisation.
- Be a communicant member of the Church of England.
- Highly collaborative.
- Ability to lift and carry furniture, climb stairs, walk, and stand unaided for significant periods of time and work at height as an occupational requirement
- Ability to work with senior level colleagues and with the general public.
- Committed to equal opportunities and inclusivity
- Committed to upholding the highest standards of safeguarding practice.
Benefits of working at Portsmouth Cathedral:
Generous leave allowance of 25 days (pro rata for part-time posts) plus all public holidays and two 'given' days after Christmas/New Year.
Employer pension contributions of 7.5%, employee contribution 1.0%
Cash health plan
Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required. An enhanced DBS is required for this role.
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Closing date for applications: 11.00pm 15th February
Interviews will be held w/c 2nd March
We will not be able to provide any feedback to those not called for interview.
Applicants called for interview will be sent a Cathedral Application Form and Confidential Declaration Form to complete as part of our safer recruitment processes.
The client requests no contact from agencies or media sales.
Thank you!
ODI is seeking an exceptional Head of Global IT—a high‑calibre technology leader with high emotional intelligence, servant‑hearted authenticity, and a deep passion for strengthening the most persecuted Christians and praying for their connection with the global Church.
This individual will embody ODI’s ministry‑driven purpose, continually improving our operational effectiveness and safeguarding our security as we serve the persecuted Church. If you’re a mission‑aligned IT leader who thrives on building resilient systems that empower global ministry, this could be your next calling.
The primary responsibilities of the Head of Global IT are:
• Global IT team leadership and management (approximately 25 staff & contractors)
This includes business analysis, project and program management, solution design and selection, technical architecture, software development and maintenance, customer support, infrastructure, and cybersecurity.
• Alignment through influence
Build strong, trust‑based relationships with executives and functional leaders across fundraising and field operations, using influence, communication, and demonstrable value to drive voluntary alignment.
• AI and innovation
Champion the adoption of AI and automation (e.g., business analysis, software development, analytics, workflows, decision support) to improve program effectiveness, supporter engagement, and internal efficiency.
Promote the Enterprise Architecture, AI, and innovation processes to identify emerging technologies to help drive solutions that increase the value of IT support and services.
• Cybersecurity
Ensure effective cybersecurity posture globally, including policies, awareness, identity and access management, monitoring, incident response, and alignment with relevant standards and regulations.
• Global IT governance
This includes standards and policies that balance consistency with local flexibility, in close partnership with international leadership, fundraising bases, and field operational entities.
Lead and facilitate the creation of governing principles and a board to guide EA and AI decision‑making (e.g., foci, prioritization, value realization, allocation of roles and responsibilities) to enable the long‑term Ministry strategy.
• IT portfolio and program management
This relates to major technology initiatives, ensuring alignment with strategy, clear business cases, disciplined prioritization, and on‑time, on‑budget delivery.
• Infrastructure
Oversee Azure and Microsoft‑centric infrastructure, collaboration platforms (e.g., M365/Teams/SharePoint), and core business applications, ensuring reliability, scalability, and security for a 60+ country footprint.
• Networking
Provide oversight of vendors, partners, and outsourcing relationships to maximize quality, cost‑effectiveness, and mission fit.
Your Key Qualities
Open Doors believes that spiritual maturity, character, and behaviour are as important as competence. Therefore, the Head of Global IT is:
• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take IT decisions founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future IT leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Able to communicate complex topics in simple, compelling language for non‑technical leaders.
• Strong in integrity, stewardship, and accountability, recognizing the responsibility of managing donor‑funded resources.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
• Proven IT skills and experience in the areas of:
o Technology and architecture.
o Delivery and methods: proficiency in business analysis, requirements elicitation, and solution evaluation.
o Data, AI, and process improvement, including process mapping, optimization, and automation.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Head of IT Operations
Location: Remote
Salary: Up to £66000
Contract Type: Permanent - Full time
Hours: 35 hours per week
Reports to: DDaT Director
About The Children's Society
The Children's Society (TCS) is a national charity driven by a bold ambition: to build a country where children are free from disadvantage. Our work is grounded in compassion, innovation, and a commitment to lasting change.
The Role
We are seeking a Head of Technology and Operations to provide strategic and operational leadership of The Children's Society's IT operations, ensuring reliable, secure, and cost-effective services that enable colleagues to deliver impact for children and young people. The role owns management of the Managed Service Provider (MSP) and other providers, oversees IT Service Management (ITSM) and Service Desk operations, leads the Microsoft 365 digital workplace estate, and is responsible for the IT security of the organisation. The postholder is accountable for operational budgets, supplier performance, service quality, and the continual improvement of our digital workplace.
Key Responsibilities
-Operational leadership and service reliability
-Lead day-to-day IT operations across infrastructure, networks, end-user computing and platforms; ensure resilient, secure, user-centred services.
-Strengthen business continuity, disaster recovery and operational resilience; maintain risk registers and assurance evidence.
-ITSM / ITIL and Service Desk performance
-Own ITSM (ITIL v3/v4 aligned) processes: Incident, Request, Problem, Configuration/Asset, Knowledge and Major Incident; set standards, KPIs and SLAs.
-Direct Service Desk performance (multi-channel support, triage, knowledge-base health, CSAT/NPS).
-Supplier, contract and change governance
-Act as contract owner and executive lead for MSP and other technology suppliers: scope, commercials, renewals, performance management.
-Contribute to governance forums (e.g., CAB, Architecture/Standards) and provide leadership on technology risk and operational governance.
-Microsoft 365 tenant and digital workplace leadership
-Own Microsoft 365 tenant strategy, governance and roadmap across Entra ID, Intune, Exchange, SharePoint, Teams, OneDrive and Power Platform.
-Oversee platform health and controls including licensing (volume licensing administration), capacity, device posture and identity protection.
-Azure operational ownership and cloud governance
-Provide hands-on operational management of Microsoft Azure resources; ensure governance, access control and cost oversight, inc. associated services.
-Security leadership and compliance
-Support cyber risk management, vulnerability management, secure configuration baselines and collaboration with security operations.
-Ensure policies and controls align with regulatory obligations (e.g., UK GDPR).
-Financial ownership and cross-DDaT alignment
-Hold budget responsibility for technology operations (OpEx/CapEx).
-Work with other Heads across Digital, Data and Technology to align operating practices (support, requirements, DevOps, change).
About You
Technical & Professional
-Senior operational leadership of technology services in complex organisations; strong ITSM capability (ITIL v3/v4) and major incident leadership.
-Commercial acumen across contracts, SLAs, cost control and vendor negotiation, including MSP management and multi-supplier environments.
-Deep Microsoft 365 expertise including tenant governance (identity, endpoint, collaboration), Copilot and Power Platform; capability to translate features into value-led outcomes.
-Hands-on experience managing resources on the Microsoft Azure platform; understanding of cloud governance and (desirable) Azure services such as Purview.
-Information security principles, risk management, and regulatory obligations (e.g., UK GDPR); experience implementing network and application security controls.
-Broad IT knowledge across infrastructure, networking, desktops, OS and security.
-Microsoft licensing experience, including volume licensing models and administration.
-Proven delivery/oversight of complex technology and infrastructure projects; ability to evidence measurable service improvements.
Leadership & Communication
-Strong stakeholder management and influencing skills, able to engage senior leaders and align services to organisational priorities.
-People leadership: coaching, performance management and professional development; effective line management (including security leadership roles).
-Excellent written and verbal communication skills; able to explain complex technical risk and trade-offs clearly to non-technical audiences.
-Collaborative leadership style with a focus on standardisation, shared best practice, and continuous improvement through data-led management.
Safeguarding
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Closing Date
The closing date for applications is Friday 13th February. Interviews will be held on a date to be confirmed.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Muscular Dystrophy Support Centre (MDSC)
Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.
The Role
We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.
Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.
Head of Delivery JD
Key Responsibilities
- Provide strategic and operational leadership for MDSC’s service delivery portfolio
- Lead and manage delivery teams, ensuring consistent, high-quality performance
- Oversee safeguarding, risk management, health & safety and regulatory compliance
- Develop and maintain quality systems, audits and performance frameworks
- Champion meaningful service-user involvement and co-production
- Lead service development, mobilisation and change management initiatives
- Build productive relationships with commissioners, funders and partners
- Oversee service budgets, financial planning and sustainability
- Support staff development, supervision and performance management
About You
You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.
You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.
What We Offer
- A senior leadership role with real influence and responsibility
- The opportunity to shape and grow impactful services
- Supportive, values-driven organisational culture
- Pension contribution
- Annual leave entitlement plus bank holidays
- Ongoing professional development
Safeguarding
This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.
Registered Charity
21 - 50
We work together to support people affected Muscular Dystrophy, creating an environment where full potential and optimal well-being can be achieved, t
Thank you!
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
- Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
- Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
- Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
- Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
- Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
- Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
- Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
- Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
- Ensure strong cyber security practices are embedded and consistently applied across the organisation
- Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
- Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.
Registered Charity
501 - 1000
Creative Support is a not for profit provider of person centered care and support
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Director (Head of Finance & Central Services)
Do you want your financial leadership to make a real difference in your community?
At WE Care Home Improvements (WECHI), we help older and vulnerable people live safely and independently in their own homes. Every decision you make as our Finance Director directly supports this mission, ensuring our organisation is financially resilient, well-governed, and ready to grow.
Reporting to the CEO, you will be the senior leader for finance, governance, and central services, including HR, IT, GDPR, and facilities. You’ll provide strategic financial oversight, shape organisational planning, strengthen risk management, and support the leadership team in delivering our ambitious vision.
This is a role for a strategic, values-driven professional who combines commercial and financial expertise with compassion, collaboration, and a commitment to social impact.
What you’ll do
- Lead financial strategy, budgets, forecasts, and reporting to drive organisational sustainability.
- Ensure robust governance, compliance, and risk management.
- Oversee central services to support operational excellence across the organisation.
- Provide insight and advice to the CEO and Board for effective strategic decision-making.
- Support organisational growth and development, including new business opportunities.
Who we’re looking for
- ACA, ACCA, CIMA, or ICAS qualified with senior leadership experience.
- Proven experience leading diverse teams and translating strategy into practical plans.
- Strong financial literacy, business acumen, and experience in service-focused organisations.
- A values-led leader who inspires, empowers, and role-models progressive ways of working.
Why join us
- Make a tangible difference in the lives of older and vulnerable people
- Collaborative, supportive, and flexible work environment
- Competitive salary (£60,000), generous benefits, and development opportunities
WECHI offers a rare opportunity to bring your financial expertise to a mission-driven organisation with heart, ensuring older and vulnerable people can continue living independently, safely, and with dignity.
Additional information
- The full job description is attached below for your reference.
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: 20/02/2026 at 5pm
- Please note: we reserve the right to close this advert early if we find the right candidates, so early applications are encouraged.
- Please note that We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking exceptional applicants for the new post of Head of Safety and Risk, based at our head office in Stockport, to lead on the management of safety and risk across our organisation. The Head of Safety and Risk will be a key member of our highly performing senior leadership team and will contribute to our wider success and positive reputation. This challenging new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that blends strategy and operational delivery.
Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and therefore must achieve high standards of health and safety compliance. As a large employer with over 5,000 staff nationally, we promote a culture of safety, awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible.
This senior leadership role will include specific responsibility for:
· Management of the Health & Safety team and functions
· Providing a responsive and customer-focused Health & Safety Helpdesk
· Ensuring compliance with Health and Safety legislation and regulations
· Development and ongoing management of the Health & Safety inspection programme
· Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up)
· Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions
· Case management of insurance claims and other high risk safety cases
· Writing and presenting professional reports and safety briefings
· Providing accurate data, reports, advice and assurance to the Executive Team and Board
· Collaborating across departments to ensure effective safety governance & risk management
· Reporting to and liaising effectively with regulatory bodies & other external stakeholders
· Devising and implementing safety-related campaigns and the dissemination of safety information
· Embedding effective risk assurance, risk management and continuous improvement
· Oversight of our vehicles management function and line management of the Vehicles Officer
· Contributing to the review of the corporate Risk Register
· Championing a proactive culture of risk prevention and management aligned to strategic and business objectives
In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment, and a relevant safety qualification. You will demonstrate understanding of the Health & Safety at Work Act and other safety legislation and regulatory requirements. You will be conscientious, well organised, and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive, and confident approach is essential, as is the ability to lead and motivate your team to provide excellent customer service and meet performance expectations and KPIs.
You must demonstrate a high standard of written English, with the ability to write professional reports. You will have strong IT and data management skills, including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues, and root causes is essential. You will be able to research and evaluate information, and take responsibility for staying up to date with changing legislation, case law and emerging good practice.
You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism, with excellent attention to detail. You must be able to represent Creative Support in a credible and assuring manner, and liaise effectively with internal and external stakeholders.
We will support your ongoing professional development with access to training and membership of professional networks.
Benefits of working with Creative Support:
· Flexible working arrangements
· High level of training and development through our Creative Academy
· Pension with company contribution
· Free life assurance
· 30 days paid annual leave plus bank holidays, plus an additional day off for your birthday
· Friendly, supportive work environment
· Career development opportunities
· Other benefits including Employee Assistance Programme
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel.
The post will be based in our Head Office in Stockport. Our offices are readily accessible via public transport, as we are based in in the centre of Stockport and close to the mainline train station. Due to the need for travel to our sites across the country, you must be a car driver with a current cleaning driving licence. We can provide a lease car or taxable monthly car allowance of £250 per month.
Vacancy Reference Number: 84354
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Creative Support is a passionate, inclusive and anti-racist organisation with a commitment to equality and diversity. We are recognised as a Mindful Employer, a Stonewall Diversity Champion and a Disability Confident Employer and have been awarded Investors in People Gold in recognition of our commitment to our employees.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
Registered Charity
501 - 1000
Creative Support is a not for profit provider of person centered care and support
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 February 2026
Ref 7251
Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.
Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.
In this role, you will:
- Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
- Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
- Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
- Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
- Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
- Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.
About you
To be successful, it is important that you have:
- Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
- A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
- Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
- Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
- Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
- Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
- Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
- A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
Head of Health Information and Education
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
Job summary for Head of Health Information and Education
The Head of Health Information and Education is a key role at Bowel Cancer UK, leading the delivery of our health information and health professional education. We currently provide high quality support, but we know we need to do even more, reach more people and have an even greater impact.
The Head of Health Information and Education will, alongside our Clinical Lead, lead the development and delivery of our services in this area. This is a pivotal role with key areas of focus:
• Drive innovation in health information.
• Drive innovation in the content and delivery of health professional education.
• Expand our reach and accessibility to ensure no one faces bowel cancer alone.
• Build strong partnerships with stakeholders.
• Champion technology and digital solutions to enhance service delivery.
You’ll work closely with the Director and the Services Leadership team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
Registered Charity
51 - 100
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nb: This piece of recruitment is rolling and may close at any time.
In recent years OTR has seen a significant increase in demand for our youth mental health services and we now reach over 17,000 young people each year. We are seeking a Head of Finance to oversee our (circa) £3m annual budget and to ensure that our finance operation is efficient and effective. This role will lead OTR’s finance function and, as well as having responsibility for day-to-day financial processes, will be a key member of the organisation’s senior leadership team (SLT). The role will involve providing financial insight to the SLT and Board of Trustees to improve understanding and inform strategic decision making. Examples of this will include analysing the financial performance of different activities of the organisation and preparing budget and forecast information.
We are looking for an individual with demonstrable experience in a finance management role which includes a strategic focus, preferably in the voluntary sector. The successful candidate will be a flexible and meticulous individual who is able to present complex information to a range of audiences. Equally important is a strong personal interest in and commitment to the mental health and wellbeing of young people.
To find out more about the role please download the job pack. If you would like an informal chat about the role, please email the main contact as listed in the job pack
To apply for this role click the 'Apply now' button
We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with
Safeguarding:
OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.
As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.
We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy.
OTR & Benefits:
OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (around 17,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.
Our approach to mental health is grounded in a set of beliefs and values that underpin all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.
Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, training and development, social and wellbeing events, and more (subject to contractual terms and conditions).
A Willingness to Work with Difference
At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.
OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.
We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.
The client requests no contact from agencies or media sales.
Thank you!
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.
The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.
About the Role:
- Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
- Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
- Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
- Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
- Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
- Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role
To be successful in this role, you will need:
- Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
- Ability to develop and expand digital fundraising.
- Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
- Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.
Why you should apply:
Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work.
Thank you!
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Head of Finance Location: Based at our offices in Burpham, Guildford with option to work from home. Salary: £46,000 - £49,000 (full time equivalent) Hours of Work: 20-22 hours per week, ideally across four days to support coverage. Role Overview The Head of Finance will lead the day-to-day financial operations of the charity, including budgeting, reporting, payroll, and financial governance. The postholder will also line manage the Finance Officer, ensuring effective support for transactional finance tasks and smooth day-to-day processes. Working closely with the CEO and Board of Trustees, you will help ensure sound financial management and contribute to strong internal controls and compliance. This is a part-time role, ideal for a finance professional looking to work in a values driven and flexible environment. Key Responsibilities Financial Management & Reporting
Line Management
Payroll & Pension
Bids and Grants
Governance & Compliance
Person Specification Essential:
Desirable:
Why Join Us
To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please do not hesitate to apply. |
Thank you!
Do you want to be part of the team leading a busy Community Centre in the heart of Shoreditch that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?
Who we are
St. Hilda’s East (SHE) is a local charity which aims to combat the challenges arising from deprivation and social exclusion through the delivery of a wide range of engaging activities which promote wellbeing and social connections. Located in Tower Hamlets, our services include pre-school sensory play, youth programmes, social activities and support for older people, advice, a food co-operative, wellbeing activities for people experiencing mental health issues, and volunteering placements.
Founded in 1889 by alumnae of Cheltenham Ladies’ College, we now work from two sites – our large, friendly community centre located in Shoreditch and an Elders Day Centre for the Bangladeshi and other communities in Shadwell. At our Shoreditch community centre, we deliver a wide range of services, activities and events and provide office and meeting space for other organisations. We also manage 2 neighbouring buildings which are tenanted.
Job Purpose:
Working from St. Hilda’s East Community Centre in Shoreditch, the Facilities Assistant will support the Head of Operations, in the day-to-day running and improvement of SHE’s buildings and spaces – ensuring they are tidy, safe, clean, fit for purpose and welcoming. This will involve improving and implementing best practice procedures primarily regarding facilities and all elements of health and safety across both our sites - ensuring that we comply with regulatory standards.
This job is for you if:
- you’re friendly, people focused and motivated by working in a community setting.
- are highly organised, practical and adaptable with great written and verbal communication skills and strong attention to detail.
- you have hands-on experience looking after buildings or facilities and feel confident managing health & safety, compliance, record keeping and contractors to keep spaces safe, tidy and well run. have a flexible, creative approach to work with the willingness to learn, handle multiple expectations and work within a diverse team.
Benefits
You will have access to an Employee Assistance Program, Training & Development support, flexible working arrangements and 25 annual leave days prorated plus bank holidays.
Closing date for applications: 22nd February 2026 at 23:59
Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion anddiversity. We are working towards a goal where our team fully reflects the diversity anddifference in lived experiences of our local community.
To apply click 'Apply Now', and submit your CV and a cover letter. Your cover letter should be no more than 1 page long and, explain how you meet each of the criteria in the Person Specification. Don’t forget to provide examples to evidence your experience and abilities.
Registered Charity
21 - 50
St Hilda’s East delivers a wide range of engaging activities for local communities in Tower Hamlets to promote wellbeing and social connection.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
This is a terrific opportunity to play a fundamental role as Referral Service Project Manager at Muscular Dystrophy UK’s as we pilot a new referral system to ensure timely, holistic, and emotionally supportive care for individuals and families affected by muscle-wasting and weakening conditions.
- You'll support the development, delivery, and evaluation of this pilot, working closely with healthcare professionals, internal teams, and colleagues across the charity to embed the system and create a scalable framework for national rollout.
- You will play a dynamic role requiring strong project management skills, stakeholder engagement, and adaptability to evolving priorities.
- You'll work closely with the Head of Regional Support and Outreach/Director of Services and Support
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Sunday,15th February 2026
NB Interview will be on a rolling basis: We will actively interview and reserve the right to close this advert once we find the right candidate
Please download the job description to see full role responsibilities
Registered Charity
51 - 100
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.
The client requests no contact from agencies or media sales.