Head of it service delivery jobs

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary £40,000 - £45,000 depending on experience
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
 
Closing date: Tuesday 16 June 2026. We may extend the closing date, however, please apply as soon as possible.
 
Telephone interviews will be held week commencing 22 June and face to face interviews will be held in our Peterborough office week commencing 29 June 2026.
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
 
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls.
 
This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.
 
The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners.
 
With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
 
You may have experience in the following: IT Operations Manager, IT Service Delivery Manager, Infrastructure Manager, IT Manager, Head of IT Operations, IT Service Manager, Technical Operations Manager, IT Infrastructure Lead, IT Support Manager, Cyber Security Manager, IT Programme Manager, Service Desk Manager, Network and Infrastructure Manager, IT Delivery Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc
 
REF-228 806

Our client, a world-leading Performing Arts organisation, are looking for a Head of Data & Systems. The successful candidate will be supporting four sites across London and will be responsible for around 550 colleagues across the organisation.

The Head of Data and Systems is responsible for ensuring that all parts of the organisaton’s infrastructure runs smoothly and securely, using it to improve processes and efficiency. This post reports to the Director of Finance, Data and Systems.

Responsibilities:

· Lead a review of departmental delivery and propose a roadmap for improvement. Sharing KPI frameworks and measures as required.

· Lead strategic planning for IT systems, building strong relationships with stakeholders to anticipate and understand future needs to meet the organisation strategic objectives.

· Ensure that the organisation has the IT infrastructure needed to support the business and maintain a roadmap of improvements and maintenance.

· Ensure the smooth running of service delivery and positive user experience.

· Manage the IT budget and ensure that value for money is achieved.

· Provide clear, effective and visible leadership to the IT team, ensuring that all team members are stimulated, motivated and guided to contribute fully to the success of the organisation.

· Develop talent within teams, reviewing and measuring performance, building confidence and growing skills.

· Implement robust security measures to protect the organisation from cyber threat and ensure the team stay up to date with industry best practice

Essential Skills:

· Relevant IT qualification or equivalent experience in IT governance.

· Ability to be ‘on call’ for emergencies and business continuity recovery

· Experience of managing risk and Cyber security.

· Experienced IT leader, with a customer focused approach.

· Experience of public, private and hybrid cloud environments.

· Results-driven with a proven track record of high achievement through data and systems teams.

· Demonstrable experience in project management, driving organisation-wide initiatives, through collaboration.

· Strong negotiation and vendor management skills.

· Strong strategic planning skills with the ability to translate business needs to data and systems solutions.

· Ability to lead and monitor several projects concurrently.

· Excellent communication and relationship management skills, with ability to articulate messages to technical and non-technical audiences.

· Experience of procurement to achieve best value for the organisation.

· Ability to respond to changing circumstances.

· Well-developed change management skills with the ability of understand the strategic “big picture” and set a clear direction.

· Ability to translate ideas into effective action speedily and within a finite budget.

· Ability to work collaboratively and bring teams together into a cohesive and effective unit.

· Able to demonstrate a commitment to diversity and inclusion.

· Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.

Please apply online today for a confidential chat about this wonderful role which gives the postholder ample opportunity to make a real difference.

Advert closing date: 21st June 2026 .

Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4

Summary of Role

The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.

Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
 

Key Responsibilities

Management of Physical Assets

• Hold responsibility for the organisation’s assets register.
• Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.

Health & Safety, Security & Business Continuity

• Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
• Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
• Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
• Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
• Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
• Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.

Data Protection & GDPR

• Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
• Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.

ICT, Digital & Systems Oversight

• Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
• Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
• Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
• Support ICT and CRM development initiatives in line with organisational priorities.
• Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.

Operational Management

• Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
• Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
• Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
• Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
• Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
• Act as the operational lead for insurance-related matters, including renewals and claims support.
• Support the CEO and Trustee Board with financial matters relating to business activities as required.
• Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.

Financial Management

• Set and manage budgets for existing product and service delivery.
• Forecast sales targets and monitor progress against these.
• Support the CEO and Trustee Board with financial matters related to business activities as required.

People Management

• Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
• Monitor, performance manage and improve the efficiency of all direct reports.
• Support the professional development of all direct reports.
• Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
• Motivate staff to achieve their KPIs through quality controls.
• Monitor, train and support all volunteers.
• Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
• Contribute to The Brain Charity management rota when required. 

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Carry out any other reasonable tasks which may be required by the charity from time to time.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.

About the role:

Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose

Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.

With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.

This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.

What we’re looking for:

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.

• A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
• A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

Why join us?

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• Flexible working hours to balance home and working life.
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Time off in Lieu.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our online Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

Apply now:

To apply please send your CV and Covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

For a full job description and person specification please visit our website 

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Head of Transformation

£55,000 to £60,000 per annum WTE

37 hours per week

Farnham, Surrey, with opportunity for hybrid working.  Cross site working required.

About us

Phyllis Tuckwell is based in Farnham and Guildford, and provides bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.  It is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this we are investing in how we work as an organisation, improving the way we deliver change, modernise services, and support our teams so that patients and families continue to receive the best possible care and experience.

 

The role

We are excited to be seeking a Head of Transformation to help shape not only major change initiatives, but also the culture, behaviours, and ways of working to enable better long-term outcomes and experiences for patients, families, staff, and volunteers.  The role will embed a more structured, transparent, and outcomes-focused approach to organisational delivery, by developing frameworks and standards, helping teams deliver change consistently and confidently.

This key leadership role, reporting into our Director of IT, Estates and Digital Transformation, will help to build our culture to support our organisational transformation, by encouraging accountability, collaboration, planning, and continuous improvement.  The successful candidate will work closely with colleagues across clinical, operational, corporate, and support services, visibly developing relationships and bringing people on board to ensure change, both digital and non-digital, is delivered in a practical, supportive and proportionate way, while remaining fully aligned to organisational priorities and governance requirements.  The role will lead, develop and coach a small team of Project Managers and Business Analysts, encouraging full business analysis capability across the organisation, while adopting an appropriate risk management approach.  The role will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.

About you

How this is delivered, through the building and developing of relationships across the organisation, will be key to the success of this role. 

We are looking for a people-focused and values led individual who can combine strong delivery expertise with the ability to influence behaviours and culture.  Proven experience leading organisational change and delivery frameworks is vital, along with a strong understanding of project and change management principles.  The knowledge, and experience of embedding of business analysis capability would be of advantage.  Qualifications or experience in areas such as PRINCE2, MSP, Business Analysis, Lean Six Sigma, or organisational change are helpful.  Whilst previous experience within a health care or a hospice environment is not essential applicants should understand the importance of working in a people-focused, regulated environment.

The successful candidate will have excellent stakeholder management, emotional intelligence, and facilitation skills; being able to challenge constructively while maintaining trust and engagement.  They should hold strong communication skills, being able to explain complex concepts in accessible language, along with demonstrated leadership skills. 

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development & coaching
• Skill Development, Project-Based Learning and Diverse training courses
• Apprenticeships

 

A Great Place to Work

• Equal Opportunities employer
• Flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

The impact of our services on the lives of our patients and their families can be read about on our website. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

Interested?

If you are seeking an influential and visible leadership role, the opportunity to shape and influence change within a new hospice environment and the chance to build delivery capability in a meaningful and lasting way whilst working for a well-respected, and supportive charity, we would be delighted to hear from you.

For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation.  If you have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: 28th June 2026

Interviews to be held week commencing 6th July 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a standard Disclosure and Barring Service check.

We have a new opportunity for a Technology Deliver Manager to join our fantastic Technology team.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Technology team, the Technology Delivery Manager will play a critical role in the successful delivery of technology projects and workstreams, responsible for leading and delivering a broad range of technology initiatives from complex projects to smaller enhancements.

Reporting to our Head of Technology Demand and Delivery, key responsibilities will include:

- Lead and manage the full lifecycle of technology change aligned with the Solution Delivery Lifecycle (SDLC)
- Utilise a blend of agile and traditional methodologies to improve the quality, speed and customer satisfaction of technology change whilst ensuring appropriate governance structure and controls are in place
- Build and maintain strong relationships with key stakeholders including business sponsors, project team members, technical teams and vendors
- Possess a strong understanding of technology concepts and trends relevant to RBL and the Not-for-Profit sector
- Co-ordinate and contribute to Change Impact Assessments to ensure change needs are fully understood
- Adopt and champion the standards, frameworks, templates, tools and methodologies defined by the Head of Technology Demand and Delivery

As a recognised subject matter expert, the Technology Delivery Manager will bring strong project delivery expertise, highly effective stakeholder management, and the ability to communicate confidently and transparently with both technical and non-technical audiences, ensuring that technology change is well-planned, well-governed and successful.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

At the National Garden Scheme a central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, as well as members of the public who want to visit gardens and engage with the charity.

The Head of Operations leads and manages County Support, a team of four who deliver the resources, information and support needed by our volunteer county organising teams who support the garden owners. The Head of Operations is key in ensuring that the volunteers feel valued and supported. 

The right candidate will have experience of database management, ideally Microsoft Dynamics, so that they can update, interrogate and maintain our database and online portal through which garden owners register and manage their garden data. We are currently updating our IT system and there will be a need for change management to ensure that staff and volunteers are comfortable using the new system.

The successful applicant will thrive in a busy, hands-on and varied role and the key requirements are efficiency and excellent communication skills.  This is a role for a meticulous, problem-solving people person.

The ethos of the organisation is rooted in generosity and kindness and the office is a warm and welcoming place to work.

Key responsibilities

Manage the county support team

• Lead and manage the county support team
• Manage smooth working relations between the county support team and other staff
• Lead the county support team in their day to day activities and relationships with county organising teams, garden owners, visitors and other stakeholders

To work closely with and manage liaison with county team volunteers

• To work with county organisers to maximise levels of service from head office
• To work with county organisers for smooth recruitment and succession for volunteer roles

To manage and deliver the annual data gathering and fulfilment operations

• To work with county support and county teams in annual gathering of garden data
• To ensure timely delivery of material to publisher
• To organise and deliver with county support the annual delivery of bulk orders to county teams

To manage key operational elements for the organisation

• To oversee the insurance of garden openings, including claims

To support the Chief Executive in the provision of HR to employees and volunteers

• To recruit, induct and train new members of staff as required
• To carry out performance reviews for some members of staff
• To manage welcome days at head office for new volunteers.

Other duties include:

• Attend national garden shows (e.g. Chelsea) and other events as required.
• Protect and enhance the organisation’s public reputation when speaking on its behalf.

Benefits:

• 28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
• Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.

Person Specification

Skills

Essential/Desirable

Confident knowledge of Microsoft Office suite

E

Knowledge and experience of databases, preferably Microsoft Dynamics

D

Experience as an office administrator

D

Personal Skills

Efficiency and reliability

E

Excellent interpersonal skills

E

Excellent oral communication skills

E

Accuracy and attention to detail

E

Ability to prioritise and work to strict deadlines

E

Car owner and driver

E

We’re looking for an ambitious, forward-thinking Head of Data & Analytics to lead a transformative agenda where data, AI and emerging technologies directly improve real-world outcomes. This is a rare opportunity to take full ownership of an enterprise data strategy within a complex, regulated environment leveraging analytics, automation and AI to drive better clinical, operational and commercial decisions.

The Role

As a key member of the senior leadership team, you will define and deliver a modern, scalable data strategy turning data into a true business asset. You’ll oversee reporting, governance, architecture and advanced analytics, ensuring data is trusted, accessible and impactful across the organisation.

You will lead the evolution of data platforms and capabilities, championing innovation across AI, automation and emerging technologies future-proofing the organisation’s digital ecosystem.

What You’ll Bring

• Proven leadership experience in data & analytics within healthcare or a regulated/charity setting
• Strong track record delivering insightful reporting and measurable business outcomes
• Deep technical understanding of modern data platforms, architecture and AI
• Experience building scalable, future-ready data capabilities
• Confidence operating at executive level with exceptional stakeholder engagement skills
• Expertise in vendor and partner management to maximise value
• A detail-oriented mindset, balancing strategic vision with operational delivery

Why This Role?

You won’t just be building dashboards, you’ll be shaping strategy, influencing decisions and delivering outcomes that matter. You’ll work at the intersection of data, technology and human impact, helping to create smarter services and better experiences.

If you are a confident, forward-facing leader who thrives on turning complex data challenges into real-world solutions and you’re excited by the potential of AI, automation and innovation, this is your opportunity to lead meaningful change.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Coin Street Nursery is seeking an experienced and passionate Head Chef to join our friendly and dedicated team. This is an exciting opportunity for someone who takes pride in creating fresh, nutritious meals from scratch and is committed to promoting healthy eating for young children.

While experience in a nursery or similar setting is desirable, it is not essential. We welcome candidates with strong catering experience in preparing meals at scale who share our values around nutrition and quality.

We operate a busy nursery, preparing meals for up to 80 children and staff daily. The successful candidate will be highly organised, able to manage their own workload, and committed to maintaining high standards across all areas of the kitchen.

We are proud of our 5-star food hygiene rating and our excellent standards of cleanliness. Maintaining health and safety, food hygiene, and compliance will be central to your role. Working within a set budget, you will also be responsible for effective menu planning, stock control, and food purchasing, ensuring meals remain fresh, healthy, and varied.

You will play a key role in meeting the diverse dietary needs of our children. A strong understanding of allergies, intolerances, and special diets is essential to ensure every child receives safe, high-quality meals.
You will be supported by a part-time kitchen assistant; however, you will retain overall responsibility for the kitchen, including end-of-day cleaning and organisation.

Key Responsibilities

• Plan and prepare nutritious, balanced meals for children and staff
• Manage kitchen operations, including ordering, stock control, and budgeting
• Maintain high standards of food hygiene, cleanliness, and safety
• Cater for a range of dietary requirements, including allergies and cultural preferences
• Lead and organise daily kitchen activities effectively

We are looking for a Head Chef who can demonstrate:

• A current Food Hygiene Certificate
• Significant experience preparing a wide range of meals in a non-domestic setting for large groups, ideally including young children
• Experience in menu planning, ordering, and stock management 
• Strong knowledge of dietary requirements, food hygiene, and health & safety 
• Good literacy, numeracy, and budget management skills 
• The ability to work collaboratively and communicate effectively with colleagues and children 
• A proactive approach to contributing to service development, including diverse and culturally inclusive menus

Creating an inspirational neighbourhood
We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

In return, we can offer you:

• 35 days’ annual leave (including bank holidays) pro rata for part time staff
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Health and wellbeing support, including online mental health therapy sessions
• Free gym membership at Colombo, annual flu jabs
• Commitment to training and development

Contract
Permanent, 37.5 hours per week

Salary
£33,000 per annum

To Apply
To apply, please download and complete the application form. Once completed, submit your application via email. Please visit our website if you require more info.

Due to Safer Recruitment guidance, please note that additional documents, such as CVs, will not be considered.

Successful candidates will be required to undertake an Enhanced DBS check. 

Closing Date
Please send your application by midnight on 21 June 2026

Purpose of the job

The Operations Officer provides vital administrative and operational support across UK Youth, helping ensure our people, systems, and workplaces are set up for success. You will play a key role in keeping day-to-day operations running smoothly and ensuring teams have the tools, resources, and information they need to work effectively.

Working closely with the Head of Operations, you will take responsibility for core operational processes including systems administration, facilities coordination, cross-departmental events and compliance support.

This role strengthens the foundations that enable UK Youth to deliver for young people in the long term by supporting strong systems, effective ways of working, and a positive workplace environment.

Why work at UK Youth?

UK Youth exists to widen the reach and deepen the impact of youth work and outdoor learning, so that every young person has someone who believes in them. Our vision is a society that backs every young person - through each spark, struggle and success.

As the UK’s national infrastructure body for youth work, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.

We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning. Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come

Key responsibilities

IT & Systems

• Manage the day-to-day relationship with our IT support partner, including monitoring support tickets, approving change requests, and escalating issues to the Head of Operations where required.

• Support the maintenance and monitoring of IT equipment in collaboration with our IT Support Partner

• Maintain our IT asset register; be responsible for ensuring all IT equipment is accounted for and organising its safe distribution.

• Maintain and improve UK Youth’s SharePoint and MS Teams sites and channels, ensuring efficient organisation, accessibility of information and compliance with information and data protection policies

• Support operational improvement projects, including process automation e.g., use of Microsoft Forms and Power Automate to streamline and automate internal workflows such as onboarding, approvals, and data collection.

Office Management

• Serve as the primary point of contact for all London office facility needs, liaising with landlords, contractors, suppliers, and cleaners to ensure the workspace remains safe, functional, and well maintained.

• Manage staff building access and oversee the use of UK Youth’s storage facility, ensuring secure and efficient use of space.

• Manage and maintain the room booking systems, ensuring availability, access, and efficient use of meeting spaces.

• Manage departmental shared inboxes, general phone lines and post, ensuring timely and helpful responses.

• Coordinate purchasing and maintenance of office supplies and equipment, ensuring value for money and timely delivery.

Health & Safety

• Act as the main contact for Health & Safety within our London office, ensuring compliance with policies and procedures.

• Coordinate H&S inductions and site orientations for all new starters and maintain risk assessments, compliance logs, and required documentation.

• Maintain UK Youth’s risk assessment log and review schedule

• Support the collection, tracking, and reporting of organisational H&S compliance data, contributing operational reporting.

• Contribute to the development and documentation of standard operating procedures (SOPs), templates, and internal process playbooks.

Team Support

• Provide day-to-day administrative and coordination support to the People and Operations Team.

• Maintain departmental calendar, schedule meetings, and coordinate agendas, papers, and minutes.

• Lead logistics for key organisation-wide events such as our quarterly Town Halls.

Experience we're after

• Experience supporting operations, administration, compliance, or facilities within a busy organisation.

• Experience coordinating service providers, contractors, or suppliers.

• Experience supporting digital systems (e.g., Microsoft 365, SharePoint, Teams) and contributing to process improvements.

• Experience handling sensitive information and maintaining accurate, high-quality records.  

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 10th July 2026 at 23:59 (midnight)

Provisional Interview Dates: 21st and 23rd July 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Job Title – Service Administrator

Contract – Permanent

Hours – 35 hours (Monday to Friday)

Salary – £26,936 per annum

Location – Coram Campus, Bloomsbury, London (with occasional hybrid working at home in line with operational need)

Coram Voice, part of the Coram Group of charities, is looking for a motivated and well‑organised Service Administrator to join our Administration team. This is an exciting opportunity for someone who enjoys supporting others, managing systems, and helping services run smoothly for children and young people in and leaving care.

As a key member of our administration team, you will provide responsive, high‑quality support across the organisation, with particular responsibility for our Independent Services, Youth Advisory Board, and operational managers outside London. You will work closely with the Operations & Administration Manager to ensure the effective running of our Head Office and the smooth delivery of our services.

This role will suit someone who is proactive, confident using systems, enjoys problem‑solving, and can communicate well with colleagues, associates, and young people.

Responsibilities:

• Act as a first point of contact for Independent Services, the Youth Advisory Board and operational managers
• Maintain effective administrative systems and ensure compliance with GDPR
• Process referrals, coordinate meetings and support the allocation of associate staff
• Arrange and support meetings, training sessions and events, including minute‑taking and diary coordination
• Provide basic IT and case‑management system support to remote staff
• Assist with contracts, invoices, claims and financial administration
• Manage publication orders, monitor stock and maintain relevant spreadsheets
• Support the production of reports, statistics and project information
• Contribute to the smooth running of the London office, including reception duties, supplies and general admin
• Assist with special projects and cross‑organisational tasks as required

Benefits of working with us

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. You can read more about our benefits package on our careers site. These include:

• A highly competitive salary
• A matched pension scheme up to 5% of salary
• Generous leave entitlement, including up to 28 days’ annual leave, as well as an additional 3 days of paid leave between Christmas and New Year
• A suite of family-friendly policies
• Flexible working
• Cycle to work scheme
• Access to an Employee Assistance Programme

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 12 noon 25/06/2026

Interview date: 02/07/2026 – at our London offices

Coram Voice is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other global majority backgrounds as well as people with lived experience of the care system to join our teams. Whilst we have a diverse team, we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children we help.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

This is an exciting new opportunity to shape the future of technology and digital capability across five South West charities. We are seeking an exceptional Regional Chief Technology Officer who is motivated by both challenge and purpose; someone who can harness technology to make a tangible difference to how our faith-based charities support church communities.

Working across Bath & Wells, Bristol, Exeter, Salisbury and Truro, this role offers a rare platform to influence at scale. The successful candidate will lead a region-wide programme of digital transformation and process optimisation, helping modernise systems, strengthen cyber resilience and unlock efficiencies that release resources for mission and ministry.

This is not technology for its own sake. We are looking for someone who combines strategic insight with practical delivery; a leader who can translate complex technical possibilities into real-world improvements for staff, clergy and volunteers. You will play a key role in shaping the responsible adoption of emerging technologies, including AI, while ensuring strong governance, security and compliance.

Please note that, whilst the role will be primarily home-based, the post-holder will be required to travel regularly across the Southwest region, with an onsite presence in each organisation at least once per month.

Responsibilities

Strategic Leadership:

• Develop, articulate, and implement a shared digital transformation and technology strategy that is directly aligned with the overarching mission and strategic goals of the five dioceses.
• Act as the principal technology advisor to the Diocesan Secretaries and their senior leadership teams.

Process Mapping & Optimisation:

• Lead a comprehensive, collaborative review of key administrative and operational processes within the Diocesan Boards of Finance (DBFs) and in parishes where appropriate.
• Use process mapping techniques to identify inefficiencies, bottlenecks, and areas for improvement, and then design and implement optimised workflows.

AI & Responsible Innovation:

• Actively research, evaluate, pilot, and implement appropriate AI and automation tools to enhance efficiency, support fundraising, and improve service delivery.
• Ensure all innovation is undertaken responsibly, ethically, and with a clear focus on tangible benefits.

Stakeholder Management & Engagement:

• Build and maintain strong, collaborative relationships with a diverse range of stakeholders across all five dioceses, including clergy, staff, and volunteers.
• Foster a culture of digital literacy and champion the benefits of change in a clear, accessible, and empathetic manner.

Project & Change Management:

• Oversee the full lifecycle of technology and process improvement projects, from initial conception and business case development through to delivery, user training, and final handover.
• Employ robust project management methodologies to ensure projects are delivered on time and within budget.

Qualifications, Training & Experience:

• Proven and extensive senior technology leadership experience (e.g., CTO, Head of IT, Director of Digital Transformation) with clear evidence of strategic impact.
• Relevant degree (or equivalent) in a technology-related discipline, with appropriate professional certifications in technology, architecture, project or change management, and membership of a relevant professional body.
• Strong track record in business process mapping, analysis and re-engineering delivering measurable efficiency gains.
• Practical experience evaluating, procuring and implementing modern technology solutions, including cloud platforms (e.g., Microsoft 365), CRM systems and data analytics tools.
• Experience in the charity, non-profit or similarly complex, values-driven sector is highly desirable. Demonstrable experience of, or well-informed and practical interest in, the responsible and ethical application of AI and automation in an organisational context.
• Significant experience in technology strategy, budget management, vendor negotiation and delivery of complex, multi-stakeholder programmes.

Competencies & Behavioural requirements:

• Exceptional communicator and translator: Able to convey complex technical concepts in clear, accessible language and influence a wide range of non-technical stakeholders with confidence.
• Strategic yet pragmatic thinker: Sees the big picture and aligns technology with organisational priorities, while remaining hands-on and focused on practical, value adding solutions.
• Collaborative and emotionally intelligent leader: Builds trust and consensus across diverse stakeholders and cultures, leading change with empathy, credibility and sensitivity.
• Resilient and delivery-focused: Proactive and self-motivated, with the drive and discipline to deliver complex, multi-year programmes and achieve measurable outcomes.
• Culturally astute and values-aware: Demonstrates understanding of, and respect for, the Church of England’s context, governance and ethos, navigating the environment with diplomacy and good judgement.

Our benefits include:

• Generous company pension
• A comprehensive health & wellbeing programme, inlcuding an Employee Assistance Programme 
• Paid volunteering & study leave allowace
• Company events
• Home working

37 hours per week / permanent / based on site at our Hove office, with some travel across Sussex and Surrey. Hybrid - three days from our office in Hove and up to two days working from home, working Monday to Friday (hours to be discussed at interview).

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Working within the Impact and Improvement Team, you will be responsible for championing data- driven decision making. You will analyse and report on risk and performance across large and complex datasets, translating this into actionable insights to inform strategic decision making.

In delivering the role, you will develop the organisation's data strategy and oversee the creation of engaging dashboards and efficient data models in Microsoft Power BI, Pyramid, In-Form/Salesforce, MS Business Central, HealthBoxHR and other analytics platforms.

With excellent people skills, you will act as a mentor in the development of the Data C Systems Support Officer and will help to improve data literacy skills across the organisation as a whole.

Key responsibilities:

Insights, analytics and reporting

• Use data visualisation tools to regularly present and communicate insights and complex analysis to a range of audiences in a clear, concise, and compelling way
• Lead on small analysis projects and support on larger analysis projects throughout the full project lifecycle
• Work with the Head of Impact and Improvement, identify and proactively exploit opportunities to streamline or automate data collection processes for greater efficiency

Data systems and processes

• Lead on data migration and system deployment for the upgrades in 2026 for our key system In- Form, contribute to defining and setting up of new reporting, dashboards, and process mapping where needed
• Reporting to the Digital Manager and working closely with business system owners, the Head of Impact and Improvement and IT Managed Service Provider, establishing high quality systems and tools for capturing, organising and using data
• Act the lead for our build on the Salesforce platform, dashboards and reports. Working with service managers, support the design, production, and continuous improvement of this client management system
• Lead the design and delivery of a regular programme of induction and training sessions to build organisational knowledge and capabilities around our data systems

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You will already have experience of complex data analysis and reporting on performance across large datasets, along with experience of building engaging dashboards and efficient data models in Microsoft Power BI, Salesforce, or similar analytics platforms. You have analytical and problem- solving skills to interpret and present complex data, along with expert digital skills around use of MS Office 365 and advanced proficiency in Microsoft Excel to summarise and graphically represent data. You will understand data migration across systems and how to map effective reporting requirements. Experience with MS Fabric or similar data lakes/warehouses would be very beneficial.

You are a team player who can work with others to deliver a service and challenge colleagues appropriately where required. You have strong planning and time management skills, with ability to deal with competing priorities and deliver results to tight deadlines. You will already have a good understanding of the importance of data and information security, with experience of managing and working with information, systems and databases, designing and producing reports from them.

CLOSING DATE: Tuesday 23 June 2026 at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Finance Business Partner: £65,800 - £77,500 | Birmingham | Hybrid

For Europe's largest infrastructure project, based in Birmingham, we're recruiting a Finance Business Partner for the Corporate Services Directorate. Working within central finance, this role reports to the Head of Finance and provides financial support and critical analytical challenge to directorates including HR, IT, Finance, Procurement, Facilities to ensure the organisation achieves financial targets and delivers value for money within the budgets set by the comprehensive spending review.

Main Duties:

• Responsible for looking after a portfolio of directorates (HR, IT, Finance, Procurement, Facilities) and the corporate expenditure in the monthly financial accounts
• Drive consistent month-end reporting and review of all Corporate Directorate (c£200M)
• Lead business planning and forecasting processes, providing guidance on planning principles and expectations
• Provide Workforce Actual costs and forecast information to inform programme estimates
• Challenge budget holders to achieve workforce objectives
• Review financial endorsement of Change and Investments, provide assurance to Finance Director that reporting expenditure and contract payments are appropriate
• Work to NAO Audits as required; Liaise regularly with Corporate Directors, Procurement and Supply Chain, Business Managers, Finance Teams and Corporate Finance Teams

Person Specification:

• CIMA, ACCA or ACA qualified with strong experience of supporting annual business planning, budget setting, and forecasting processes
• Strong skills in business partnering non-finance managers including working with Service / Operational Directors, budget holders, Business Managers, HR, and wider Finance teams
• Knowledge of Oracle accounting systems or other similar ERP systems
• Ability to use Excel to analyse large and complex data sets and provide useful management information
• Ability to critically review and challenge forecasts, assessing affordability, value for money and the impact om programme delivery
• Ideally experience from construction, travel, rail or infrastructure would be great!

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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.