Housing services manager jobs

Porchlight is looking for an experienced and compassionate Area Manager to lead the delivery and development of our internal Live Well Kent and Medway (LWKM) services and related support services, including domestic abuse support and work focused on the alleviation of poverty.

This is a key leadership role within our mental health provision. You will provide strong operational oversight across a range of community-based services, ensuring they are safe, person-centred, trauma-informed and delivered to a consistently high standard. Working closely with service managers, internal teams, commissioners, voluntary sector partners and statutory agencies, you will help ensure that people experiencing mental health challenges, domestic abuse, financial hardship or multiple disadvantage receive coordinated and effective support.

You will be responsible for supporting service performance, quality assurance, safeguarding practice, contract compliance and continuous improvement. You will also play an important role in developing staff, strengthening partnerships and identifying opportunities to improve outcomes for people using our services.

We are looking for someone with proven experience of managing mental health or related support services, including leading teams through complexity and change. You will understand the impact of trauma, poverty, domestic abuse and social exclusion, and you will be confident using data, insight and partnership working to improve service delivery. Excellent communication, judgement and organisational skills are essential, alongside a clear commitment to inclusion, safeguarding and recovery-focused practice.

In return, you will join a values-led organisation committed to making a lasting difference in people’s lives. This is an exciting opportunity for a skilled and motivated manager to shape high-quality services, support dedicated teams and contribute to Porchlight’s mission to help people live safely, independently and with hope for the future.

This role requires:

• Leadership experience
• Strong influencing, relationship management and communication skills
• Experience of performance and risk management of complex services and contracts
• Strong strategic skills, with the ability to align and develop services to support the charity’s ambitions and plans.
• A commitment to the values that underpin all of Porchlight’s work.
• Experience of the housing and social care landscape will be helpful but we’re looking for the right person and will invest in your professional development with ongoing training and learning opportunities.

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. 

Working pattern: 9am to 5pm, Monday to Friday with some flexibility required. 

Location type: On-site 

Contract type: Permanent 

Interview date: 18th September 2026

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply. Please have a look atthe application guidanceandjob descriptionat the bottom of the pageto give you the best chance of being shortlisted. 

Opoka is a subsidiary of Chrysalis Group and provides emotional support and guidance to women and children escaping domestic violence. Our services are delivered by specially trained bilingual IDVA’s, DV Outreach workers, Counsellors and Helpline & Crisis Response workers as well as a team of volunteers, peer-mentors, and community champions across the region.

We are seeking a Support Worker who will provide high quality practical and emotional support to women and children escaping domestic violence seeking refuge in our safe houses. You will oversee the smooth running of our safe houses and work alongside our Housing Team to provide an intensive housing management in our safe houses.

You will be bilingual in Polish and English and be able to converse fluently as organisational and communication skills are a key element to this role. You will have an understanding of safeguarding and domestic violence whilst bringing a trauma informed and a non-judgemental approach to this highly sensitive and confidential role.

High levels of time management skills and the ability to accurately enter highly confidential information into our databases so that your fellow team members can follow individual’s caseloads are essential.

As this role is working with women and children in extremely vulnerable situations, the post is only open to women applicants and as this role provides regulated activities under the Disclosure and Barring Service (DBS) candidate are required to undertake an enhanced DBS check.

You will hold a full UK driving licence as you will be visiting our safe houses daily.

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

 

Our guests arrive having been told, in a hundred different ways, that they are a problem to be managed. Our radical welcome is the opposite of that — and we are looking for someone to help us sustain it.

Kairos Housing grew out of a shared vision between local churches in Blackburn with Darwen. Our mission is to show the love of Jesus as we provide sanctuary, build community and seek justice.

The people we house have often been sleeping on park benches, sofa-surfing, or staying somewhere unsafe. Some have had an asylum claim refused and cannot work, rent or claim benefits. Others have just been granted refugee status and days to leave Home Office accommodation. We offer a home, and walk with them until they can stand on their own.

Our welcome means saying welcome home and meaning it — a safe place, a bed, community, support and belonging. Not hostility, and not even tolerance. We publicly challenge the hostility our guests face and speak up for a fairer system as part of our mission.Everything in this job about compliance, rent collection and record-keeping exists as so we can provide that radical welcome.

The role

We need someone to take on the day-to-day running of Kairos Housing. 

What you'll be working on

• You'll oversee our properties — maintenance, repairs, standards and compliance — as we grow from five homes to seven.
• You'll manage rental income and housing benefit applications from start to finish.
• You'll line manage two part-time colleagues and our volunteers, and coordinate the support our guests receive.
• You'll hold hard conversations with our guests around: arrears, house rules, and occasionally asking someone to leave.
• You'll build partnerships with councils, contractors and other charities, and work with our CEO and trustees on the charity's growth.
• You'll hold our Christian ethos — leading staff prayer and devotionals, building partnerships with local churches, and being available for prayer when asked.

This job is for you if…

• you have a heart for social justice and for people rebuilding their lives
• you are well organised and can hold a lot at once without dropping things
• you build good working relationships easily, inside and outside your own team
• you are calm in difficult situations and can say hard things with kindness
• you are confident with records, figures and computer systems, or ready to learn
• you can travel between our properties across Blackburn and Darwen

You do not need a housing background. If you arrive with relevant operations or housing experience, we would expect to appoint at or near the top of the range. If you have the values and transferable skills but not the technical knowledge, we will train you — including a fully funded housing qualification with paid study leave.

Key details

Office based at Church House, Blackburn Cathedral grounds, with the option to work from home occasionally, and regular travel to our properties. 37.5 hours per week, Monday to Friday (This is not an on-call role). Responsible to the Board of Trustees.

Benefits: 25 days holiday plus statutory holidays; 3% employer pension; full mileage; funded qualification and paid study leave; reflective supervision and peer support.

It is an occupational requirement of this post that the postholder is a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. Our guests come from many faiths and from none, and are never expected to share ours.

A driving licence valid in the UK and access to a vehicle are essential, and an Enhanced DBS check is required. We cannot sponsor visa applications.

We shortlist blind, and guarantee an interview to anyone meeting the essential criteria who identifies as disabled or has first-hand lived experience of the UK asylum or immigration system.

How to apply

Download the recruitment pack and application forms from our website and return them to our recruitment inbox. We would be glad to have a chat or show you round first — please get in touch.

Closing date: 11.59pm on Sunday 27 September 2026. Interviews will be held in October.

Join our Housing First team and make a lasting difference to people experiencing homelessness and multiple, complex needs. As a Housing First Worker, you will provide personalised, trauma-informed support to individuals in their own homes, helping them build independence and sustain long-term tenancies. You will develop person-centred support and safety plans, manage risk, work closely with partner agencies and build strong support networks around each resident. Using a compassionate, strengths-based approach, you will empower people to achieve their goals, connect with their communities and create lasting positive change.

Main Purpose Of Job:

The Housing First Worker is part of a small dynamic team delivering a personalised, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.

Please use the link below to learn more about the principles of Housing First:

The Principles of Housing First | Homeless Link

Main Areas Of Responsibility:

• Deliver wrap-around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies.
• Maintain accurate up to date records of progress against individual support plans, safety plans and outcome information.
• Liaise with other agencies to facilitate access to support.
• Regularly review the person-centred support plan to update, record and monitor progress of caseload.
• Build and maintain networks with staff from other stakeholders building support around eacjh of our housing first residents.
• Adhere to good practice safeguarding procedures with a positive risk-taking approach to ensure the wellbeing of vulnerable people.
• Perform robust assessments of referrals for the service to ensure the service is provided to those that meet the eligibility criteria.
• Promote, and encourage peer involvement within the service.
• Complete dynamic risk assessments and maintain own safety by following lone working procedures.
• Comply with Homeless Oxfordshire’s policies and procedures.
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

We're growing our housing team in Bournemouth, Christchurch and Poole, and are looking for Housing Officers who want to make a real difference to our customers and communities.

This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods.

You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area.

The role

As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management.

• You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes, and other issues that affect customers and the places they live.
• You'll take full ownership of tenancy breach cases, including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes.
• You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time.
• You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods.
• You'll maintain accurate customer records and use information responsibly.
• You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers.

What you'll bring

We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services.

You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities.

• Competence in managing a busy caseload, prioritising work and seeing issues through to resolution.
• Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues.
• A customer-first approach and a track record of achieving positive outcomes.
• The ability to work well with colleagues, contractors and partner agencies.
• Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery.

About the role

• You'll be working flexibly, based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole.
• This is a permanent, full-time role working 37 hours a week.
• Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience.
• You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you.
• A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole.

If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.

Job description

Could you be our next Trainee Housing Adviser?! 

Are you passionate about helping people through difficult situations? Are you a ‘people person’, with good computer skills and a strong attention to detail?

Maybe you’ve lived through housing stress yourself? 

We’re looking for someone with great potential and a commitment to learning. 

 

Benefits include: 
25 days holiday, flexible/hybrid working, pension scheme, employee wellbeing support. 

The Role

To provide a high-quality housing management and health and safety service, acting as a primary point of contact for tenants and delivering excellent customer service. The role includes managing tenancies, carrying out health and safety inspections and compliance checks, maintaining accurate records, promoting tenant responsibilities, and taking enforcement action where required. The postholder is expected to spend approximately 70% of their time at CIHA’s managed accommodation, ensuring effective tenancy management and compliance with health and safety standards. The working hours for this role is 35 hours per week Monday-Friday. Flexible working conversations are welcomed as part of the interview process. 

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.
 
Please note: 
This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.
 
About the role: 
You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
 
About you:

You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them. Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.

You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do. 
 
Desirable but not Essential Skills/Experience: 

• Experience assisting people in housing, support and customer-facing roles.
• Understanding of tenancy sustainment and housing-related support needs.
• Transferrable skills or lived experience.
• Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
• Awareness of safeguarding practices and responsibilities.

 
We offer:
25 days’ annual leave plus bank holidays.
Flexible benefits package – including healthcare, dental, and lifestyle discounts.
Ongoing training and development, including qualifications and apprenticeships.
Up to 10% matched pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please read before applying:

Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Our Assessment Process

Our fair, inclusive and transparent recruitment process involves a first stage interview (via MS Teams)  no later than the 11th September, with an in person 2nd stage interview at our Pitsea office no later then the 18th September.

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury.

You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office.

This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days.

The role

Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs.

As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes.

It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme.

As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently.

To be successful in this role you will have:

· Experience in a Housing or Housing related role

· An understanding of supporting vulnerable people

· Experience of working with internal and external partners

· Empathy and resilience

· The ability to be self-motivated and highly organised

· Excellent collaboration and communication skills

If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading?

This opportunity is offered as 12 month fixed term contract until 16/11/2027 (Maternity cover).

We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach, prevention, housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.

Working closely with the Regional Head, you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight, support the development of managers and teams, strengthen relationships with commissioners and partners, and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team, supporting the delivery of directorate objectives and providing leadership across the region's homelessness response.

In this role you will:

• Provide leadership across a portfolio of services, ensuring high-quality, safe and effective delivery.
• Support, coach and develop managers and teams to achieve excellent outcomes for clients.
• Work alongside the Regional Head to drive service development, innovation and continuous improvement.
• Build and maintain strong relationships with commissioners, local authorities, housing providers and wider partners.
• Lead on contract performance, quality assurance, compliance and financial oversight.
• Contribute to new business opportunities, service growth and tender development.
• Use insight, performance data and stakeholder feedback to improve services and outcomes.
• Champion client involvement, equality, diversity and inclusion across all areas of service delivery.
• In this post you will be required to travel across Oxfordshire and Reading to visit services, teams and partners. There will be opportunities for home working up to 3 days per week.

This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity, support service mobilisation and growth, lead on strategic partnerships, and help ensure that St Mungo's remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.

About You

Do you enjoy bringing people together, developing others and finding practical solutions to complex challenges? If this sounds like you, and you bring the below please apply:

You will bring:

• Strong leadership potential, sound operational judgement and the ability to build effective relationships.
• Experience of delivering services that support people experiencing homelessness, housing exclusion or other forms of social disadvantage.
• Experience of managing performance, quality, resources or service improvement activity.
• Strong communication, organisational and problem-solving skills.
• The ability to balance day-to-day operational demands with longer term strategic priorities.
•  A commitment to equality, diversity, inclusion and meaningful client involvement.

You may already be operating at a senior level, or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services, projects, programmes or teams and are ready for a broader leadership role.

Above all, you will be someone who can support others to succeed, work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 15 September 2026

Interview and assessments on: 24 September 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth.

You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office.

This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days.

The role

Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs.

As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes.

It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme.

As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently.

To be successful in this role you will have:

· Experience in a Housing or Housing related role

· An understanding of supporting vulnerable people

· Experience of working with internal and external partners

· Empathy and resilience

· The ability to be self-motivated and highly organised

· Excellent collaboration and communication skills

If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

Senior Outreach Worker

Location: Hatfield / Hybrid Working (minimum 3 days office-based, including core days Tuesday and Wednesday)
Salary: £33,095 per annum
Hours: 37 hours per week
Contract: Permanent
Closing Date: 8th September 2026

 

Make a difference to young people's lives

Herts Young Homeless (hyh) is looking for a passionate and experienced Senior Outreach Worker to help establish and develop an exciting new outreach service.  

This is a fantastic opportunity for someone who is motivated by making a real impact and wants to work directly with young people who are at risk of homelessness. As a Senior Outreach Worker, you will play a key role in delivering support, building relationships, and helping young people access the services and opportunities they need to achieve positive outcomes.

Working as part of our Frontline Services team, you will help shape a new service from the ground up while ensuring young people receive high-quality, person-centred support.
 

About you

We are looking for someone who:

• Has experience of supporting young people, vulnerable individuals, or those facing housing-related challenges.
• Can build trusting and professional relationships with a wide range of people.
• Is confident working independently and managing a varied caseload.
• Has excellent communication and organisational skills.
• Takes a strengths-based and person-centred approach to support.
• Is committed to inclusion, equality, and empowering young people to achieve their goals.

Most importantly, we are looking for someone who shares our values and believes that every young person deserves a safe place to live and the opportunity to thrive.

Why join hyh?
At hyh, we are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from people of all backgrounds, communities, identities, and experiences.

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday 🎉
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer-a-friend scheme and monthly staff rewards

Diversity and Inclusion
We welcome applications from people of all backgrounds, experiences, and communities.
We particularly encourage applications from candidates who are currently underrepresented within the charity sector, including people from ethnic minority backgrounds, disabled people, LGBTQ+ individuals, and those with relevant lived experience.
 

If you require any adjustments during the recruitment process, please let us know. We are committed to creating an accessible and inclusive recruitment experience for everyone.

Safeguarding
hyh is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This role requires an Enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974.
 

Apply now

Join us in helping young people build brighter futures and prevent homelessness before it happens.  Visit our website and click the apply here link.
Please upload a covering letter and CV outlining your relevant skills and experience as well as why you want to apply for the role.  
 

Head of Housing and Support Are you an experienced housing leader with a passion for supporting people to achieve independence and positive outcomes? YMCA St Helens is seeking an ambitious and values-driven Head of Housing and Support to lead our housing services and play a key role in the organisation's future growth and development.

As a member of the Senior Leadership Team, you will provide strategic and operational leadership across housing services, ensuring high-quality, safe and compliant accommodation provision. You will lead service development, oversee housing compliance and safeguarding, manage high-performing teams, and build strong partnerships that help us meet the needs of local communities.

We're looking for someone with:

• Significant experience in housing management, supported housing or homelessness services.
• Proven experience of strategic leadership and service development.
• Strong knowledge of housing legislation, compliance and regulatory requirements.
• Experience leading teams and driving service improvement.
• Experience managing safeguarding within a supported housing environment.
• Excellent relationship-building, communication and decision-making skills.
• CIH Level 5 qualification.
• Willingness to participate in an on-call rota.

Why join YMCA St Helens? This is an exciting opportunity to shape and grow housing services within a forward-thinking charity that is committed to transforming lives. You'll help drive innovation, influence strategic direction and lead services that make a real difference to people experiencing homelessness and housing need.

Closing date 20-09-2026