Housing services manager jobs

We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Social Care Service in Kent.

£27,976.00 per annum, working 40 hours per week on a 1 year FTC.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
Supporting key customers to set personalised goals in the form of a move on Support Plan
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
Liaising and building partnerships with local charities to support customers with move on items
Accompany customers to property viewings.
Helping to set up utilities for move on customers
Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
Empowering customers to ensure they receive the service and benefits to which they are entitled
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation
Deliver domestic abuse training and awareness raising to housing teams and local landlords forums
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
Engage positively in reflective practice sessions with colleagues.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:

Essential:

NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

Full Driving Licence and access to use of vehicle

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.  

We provide specialist learning and development services to help staff working in homelessness to focus on their personal development or unlock change. This includes group training, qualifications and leadership programmes. Through this, we aim to create a high-performing homelessness workforce with the skills, knowledge and behaviours to provide professional, consistent support to people experiencing homelessness.

This is a new role introducing to Homeless Link an In-house Trainer who will train across a suite of core homelessness-focused training courses, develop new courses and ensure the quality of our product and service to help us support the development of the homelessness workforce.  The successful candidate will have a recognised Level 3 Teaching Qualification or 12 months teaching experience, an understanding of the needs of individuals experiencing homelessness and the organisations providing services to them, a minimum of 2 years work experience in a homelessness or housing related organisation and effective Project Management skills.  For full details of the role and how to apply visit our website.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

Registered Manager

We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham.

£44,000.00 per annum, working 40 hours per week.(Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota)

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Customer

• Quality, Safeguarding and Safety
• Be the CQC registered manager across services within the cluster
• Promote a person-centred culture and one of co-production
• Ensure that Services are striving for continuous improvement
• Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
• Work efficiently on HR issues and address in a prompt manner
• Work in partnership with all stakeholders, promoting a positive working relationship.
• Promote safe, consistent and predictable environments, in line with the Capable Environments framework
• 
  This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Proven experience of managing more than one service across a geographical area.
• The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
• Previous experience of working with management contracts and agreements
• Previous experience of delivering regulatory compliance
• Excellent prioritisation and organisational skills

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
• Experience of transforming care / Hospital to home agenda

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

About the role:

At the heart of Camden’s mission to end rough sleeping, the Gray's Inn Road project offers short-stay accommodation for 16 individuals experiencing some of the most challenging periods in their lives. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service plays a pivotal role in ensuring rough sleeping in Camden is not only rare but brief and not repeated. Residents typically stay between three to six months, during which time the focus is on creating pathways into safe, sustainable housing and renewed independence.

You’ll be part of a dynamic, forward-thinking team dedicated to delivering trauma-informed, psychologically informed support. You’ll work closely with clients facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and histories with the criminal justice system. With your own caseload, you’ll conduct in-depth assessments, build tailored support plans and facilitate interventions that reflect the needs, strengths and aspirations of each person. Every day brings new opportunities to connect people with education, training or employment, to help them rebuild practical life skills, and to foster progress towards long-term goals.

This is a role where no two days are the same, and the impact you’ll make is tangible. From supporting someone through a housing move to witnessing the first steps towards recovery or reconnection. You’ll work alongside a wide range of services including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway, as well as contribute to the operational running of the service and uphold high standards in safety and compliance. At SHP, you’ll be part of an organisation that values learning and growth, offering you access to high-quality training, reflective practice and real opportunities to progress your career. Most importantly, you’ll be part of a team that believes in people’s potential and in your ability to help unlock it.

About you:

• You build trust quickly and support people facing multiple disadvantage to set goals, take control and move forward at their own pace
• You stay calm under pressure and respond confidently to crisis, making safe, thoughtful decisions in complex situations
• You understand how to maximise income and financial stability, helping clients navigate benefits, rent and budgeting
• You work with clear, professional boundaries and bring a trauma informed, non-judgemental and strengths-based approach to every interaction
• You’re organised and proactive, able to manage a varied workload, prioritise what matters and adapt to a rota including evenings and weekends

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 3rd May at Midnight

Interview date: Tuesday 12th May online via Microsoft Teams

Please note, there will be a second stage interview for suitable candidates in our service in Camden.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Food Project Coordinator

This role will primarily coordinate our growing food club project, Bristol Goods, but will also provide support for our other services that utilize food to engage people in support and build community connections. 

Caring in Bristol has a legacy of food-based projects; from our inception as Caring at Christmas, through to Cheers Drive, our pandemic response service. We have a fantastic network in the city’s food and hospitality sector which enables us to work in creative ways to alleviate housing insecurity. 

As Food Project Coordinator, you will play a central role in organising our food club operations and ensuring Caring in Bristol upholds food safety standards. A significant part of the role will be centred around building relationships with our food club members and the volunteers that help deliver the service. 

The postholder will also have the opportunity to contribute to other food-centred activity within the charity, including food provided to our young people’s services and Caring at Christmas. 
 

Key responsibilities 

The workload for the role is split in approximately the proportions: 

~60% of the role 

Food logistics and coordination  

• Support the Senior Project Coordinator to oversee the sourcing, supply and distribution of food, ensuring a consistent and balanced provision of fresh and ambient products for service users each week. This includes driving the Caring in Bristol van (full UK driving licence essential).

• Coordinate and monitor the stock of food, ensuring there’s always sufficient stock levels to cover all the food clubs

• Coordinate the weekly Fareshare delivery and sorting/preparation of food in line with organisational procedures 

• Support the Bristol Goods Team to uphold food safety management within the organisation, ensuring our warehouse space is adequately clean and organised at all times 

• Manage Bristol Goods volunteers on shift to ensure they understand how to carry out their role safely, and enjoy their experience

• Supervise the on-site running of the food clubs on a Rota basis with other Caring in Bristol staff. This does involve cash handling and taking payments.

• Support Senior Project Coordinator to form working relationships with our food suppliers and food sector contacts, and seek out potential new opportunities that could benefit the resilience and breadth of Caring in Bristol’s food offer 

• Supporting the delivery of our other food projects including Bristol Youth Goods. 

• Follow organisational safeguarding, health and safety, data protection, COSSH and van procedures. 

~30% of the role 

Food Club Member Support 

• Interact with members and signpost them to relevant services within Caring in Bristol, in the local community, and city wide.

• Keep up to date with support services across the city to provide appropriate signposting and referrals. 

• Provide support and build relationships with Food Club members through informal check-ins and identify those who may be experiencing challenges impacting their housing or wellbeing. Provide appropriate assistance, including but not limited to, form filling, applying to external volunteering opportunities or training and referring to additional services.

• Uphold the safety and safeguarding of members in the delivery and development of the Bristol Goods service.

• Record members’ attendance, support provided and engagement on our database in line with data protection policies and regulations. 

• Take ownership of our community noticeboard, sharing opportunities and support options in the area. 

~10% of the role  

Other Responsibilities 

• Organisational development work, including; attendance at team meetings, safeguarding reviews and participating in the volunteer support and training. 

• Follow Caring in Bristol policies and procedures and observe our Code of Conduct. 

• Actively participate in and attend supervisions, reflective practice, annual appraisal processes and identified training. 

• Promote the aims and objectives of the charity and present a positive image of Caring in Bristol through good public relations, communications with visitors, young people, guests, people who use our services and the local community. 

#Food_Project _Coordinator #Project_Coordinator #Project_Coordination 

Housing Rights Worker 

Grade 3 - £36,624 per annum including £5,023 London Weighting allowance

Contract: Permanent

Full Time: 35 hours per week

London Hub based in Old Street

Closing date:  Wednesday 29th April 2026 at 11:30pm

About the role

As a Housing Rights Worker, you will deliver high quality housing advice and advocacy to individuals and families with the ultimate aim of helping them thrive in their communities. Your work will be in line with London Hub’s priorities of improving the practice of local authorities and Registered Social Landlords and focussing on households disproportionately affected by the housing emergency. Working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities, you will deliver casework to families to resolve their housing situation as well as engaging with community groups, local organisations and individuals to understand and address the housing issues in London.

In your community work you will ensure that people with lived experience of homelessness have opportunities to share their stories, give their views and have their say in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You will have demonstrable experience of working with families and vulnerable people and/or people with multiple and complex needs, within a safeguarding framework. You have experience and knowledge of housing and homelessness advice and advocacy and are able to carry out casework related interviews, maintain detailed case records, advise and support your clients to make informed decisions. You are able to communicate clearly to a variety of audiences and collaborate with others to get the job done.

 About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families and individuals, people experiencing domestic abuse and people experiencing multiple disadvantage. We provide front line support to over 5,000 people a year and work to bring about systemic change with the ultimate aim of people being able to live securely in suitable, safe, affordable homes.

Based in Old Street, the Shelter London Hub services specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse, and people experiencing multiple disadvantage, preventing homelessness and helping them to access safe and affordable homes. The team also support the community to address systemic issues that may prevent families or individuals from sustaining a home, providing targeted advice sessions in community settings, with the aim of building capacity within communities to campaign on housing issues.

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

 How to Apply
 
Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 1000 words in total. 

Please provide specific examples following the STAR format 

•       Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge

•       Ability to listen to, engage and work with individuals and communities

•       Experience of delivering and/or ability to deliver group workshops and presentations

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Housing Manager

Cambridge (CB24 9ZR)

Permanent

Full-Time

35 hours per week

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

About us:

Our client is a charitable housing association and social enterprise helping people and communities in Cambridgeshire. Their mission is to enable people to flourish, delivering a high-quality housing management service to our 3000 rented and shared ownership homes. If you are looking for a truly rewarding role with a very supportive team, then come and join them.

About the role:

You will:

· Play a key role in shaping an exceptional housing management service by working alongside the Senior Housing Manager to deliver a truly customer-focused experience

· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.

· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.

· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.

· Ensure our client proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies.

What is our client looking for?

· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.

· A Chartered Institute of Housing qualification or relevant management qualification is desirable, demonstrating your commitment to professional development.

· You have strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.

· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others

· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction

· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.

· A full UK driving licence, use of a car for work purposes and business insurance.

Benefits of working for our client :

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Employee Assistance Programme

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and our clients contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free DBS (for relevant posts)

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this position is subject to a Basic DBS Disclosure

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: midnight Sunday 19 April 2026

INTERVIEWS: Thursday 30 April 2026

If you would like an informal discussion about the post, please contact Charlotte Daleworth, Senior Housing Manager 

The Housing Needs Service is integral in effectively preventing homelessness and supporting service users into permanent and sustainable accommodation. The Housing Needs Service involves working collaboratively with other internal services, including the Resettlement Team, the Employment Service, the Housing Solutions Service and Passage House Assessment Centre, to assess the housing needs of service users and identify appropriate accommodation options.

This service is key part of the No Night Out service (NNO), an innovative model that provides rapid intervention and support for individuals at imminent risk of rough sleeping for the first time. Service users are provided with emergency accommodation, assessed by the Housing Needs Service and supported to view and sign up for Private Rented Sector properties within a target timeframe of 14 days. The Housing Needs Service works closely with the Resettlement Team to achieve successful outcomes within this prevention service.

The Housing Rights Worker will provide high-quality housing advice, advocacy and casework support to individuals and communities experiencing homelessness, housing insecurity or other housing-related problems. You will empower clients by delivering practical solutions and helping them understand and exercise their statutory rights, while contributing to the organisation’s objectives of preventing homelessness and improving access to safe, secure housing.

The Housing Rights Worker is required to:

• Prevent homelessness wherever possible by supporting clients to understand and exercise their legal and statutory housing rights.
• Provide specialist housing advice, advocacy and casework support to individuals experiencing homelessness, housing insecurity or housing-related difficulties.
• Working collaboratively with the Intervention Worker’s caseload of clients, ensuring high-quality client-centred support.
• Represent and advocate on behalf of clients in dealings with landlords, local authorities and other statutory or voluntary agencies.
• Sourcing suitable accommodation options, including shared and private rented accommodation, particularly for single people under 35 affected by Shared Accommodation Rate restrictions.
• Empower individuals and communities by increasing awareness of housing rights, entitlements and available support services.
• Contribute to the development and improvement of housing advice services.

Main Duties

Housing Advice & Casework

• Provide advice on homelessness legislation, housing law, tenancy rights, housing debt and welfare benefits impacting housing affordability.
• Support under 35s to access sustainable housing solutions, addressing affordability barriers and landlord engagement.
• Assisting Housing Need workers with preparing clients for viewings, tenancy sign-ups and moving into accommodation.
• Identify and advocate on the client’s behalf to address concerns relating to property condition, safety and housing standards.
• Represent and advocate on behalf of clients in dealings with landlords
• Negotiate with landlords, housing providers and local authorities to prevent eviction or resolve disputes.

Partnership & Multi- Agency Working

• Build relationships with private landlords and letting agents to increase access to suitable shared housing and private rented accommodation for people under 35.
• Work creatively to overcome barriers faced by young single people in accessing accommodation
• Work proactively with landlords and letting agents to ensure they understand and adhere to their legal responsibilities, including tenancy management, notice procedures, and statutory obligations.
• Encourage early resolution of disputes between landlords and tenants to prevent escalation and homelessness

Community Engagement & Outreach

• Work collaboratively with community groups and partner organisations.
• Build and maintain effective working relationships with local authorities, housing associations, supported accommodation providers, and voluntary sector partners.
• Participate in multi-agency meetings and case conferences.
• Empower individuals and communities by increasing awareness of housing rights, entitlements and available support services.
• Deliver workshops, information sessions and outreach activities to raise awareness of housing rights and housing options.​

Service Development

• Provide feedback on emerging housing trends affecting under 35s and other client groups.
• Assist with reporting and meeting service targets.
• Contribute to the development and improvement of housing advice services.
• Develop accessible information resources tailored to young people
• Promote good practice within the private rented sector and encourage responsible landlord engagement.

Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day. 

HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided. 

Relevant experience is desirable but not essential.

Salary: £29,000 – £32,000 per annum

Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)

Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately and build trust to help people navigate challenging circumstances
• Have good IT literacy and organisational skills
• Can take initiative as a member of a team
• Can work under emotional pressure and respond to stressful situations professionally and with integrity

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Desirable Experience and skills:

At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:

• Working within a team of professional staff
• Successfully building relationships with a variety of stakeholders
• Experience of working with a charity/third sector organisation
• Working or serving within an organisation with a Christian ethos
• Supporting people to resolve issues with benefit claims
• Personal experience of overcoming homelessness or disadvantage
• Supporting people to access or sustain accommodation 

Equal Opportunities:

HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.

Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.

We look forward to hearing from you!

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

• Provide strategic leadership for Housing Support Services across the UK.
• Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
• Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

• Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
• Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
• Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

• Influence policy, develop best‑practice procedures and contribute to organisational strategy.
• Build strong partnerships with local authorities, housing developers and external stakeholders.
• Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

• Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
• Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
• Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

• A values‑driven leader committed to Life’s mission and vision.
• Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
• Skilled at leading high‑performing teams and developing individuals.
• A confident communicator with excellent relationship‑building and presentation skills.
• Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
• Highly organised, strategic, creative and able to work under pressure.
• Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

Hours: 35 per week (full time)

Location: Home-based with regular travel across London.

Contract: Fixed term (until 31 March 2027)

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

About Citadel

Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them.

About you

We are seeking to hire an outgoing, confident leader who is skilled and comfortable in building relationships and influencing people. You will be a dedicated, diligent person with experience of leading teams in the homelessness, housing or voluntary and community sectors and passionate about the role of the community in ending homelessness.

About the role

The successful candidate will provide supportive line management to six Coordinators working in North-East and South-East London. They will be responsible for overseeing and developing our London projects: building our partnerships, supporting the teams to grow the support we offer and supporting the projects’ continuous improvement and sustainability.

Job Title: Independent Living Capital Appeal Manager
Contract: Permanent
Salary: £47,377
Location: The Rowe, London
Closing Date: 21st April 2026
Interviews: w/c 27th April 2026

About Centrepoint

Centrepoint works with young people aged 16–25 who are experiencing or at risk of homelessness. We provide accommodation, health support, and life skills to help young people move into education, training, and employment so they can build independent, sustainable futures. Together with our partners, we support over 15,000 young people each year and aim to end youth homelessness by 2037.

About the Independent Living Programme

Centrepoint’s Independent Living Programme (ILP) is delivering 300 genuinely affordable homes across London and Greater Manchester for young people moving on from homelessness. With 50 homes already built and £23m secured, the Independent Living Capital Appeal is raising a further £27m to complete the programme.

The Role

The Independent Living Capital Appeal Manager will play a key role in delivering this ambitious programme. You will be responsible for helping to deliver the £27m appeal target by managing and growing a portfolio of high-value donors and grant-makers, securing five and six figure gifts, and developing a strong pipeline of new prospects.

Working closely with the Head of Independent Living Appeal, you will lead the cultivation and solicitation of high-value supporters while delivering an outstanding donor experience. You will also work closely with development and programme colleagues to align fundraising with live housing developments and future pipeline opportunities.

You will:

• Lead and grow a portfolio of donors and prospects, securing new and repeat five and six figure gifts
• Identify, qualify and cultivate new prospects to strengthen the appeal pipeline
• Develop and deliver tailored cultivation and solicitation strategies
• Write compelling proposals, reports and donor communications
• Deliver excellent stewardship, designing supporter journeys that connect donors to the impact of their support
• Support senior leaders and volunteers in donor cultivation and solicitations
• Collaborate across fundraising and programme teams to maximise opportunities for support
• Line-manage the Independent Living Appeal Officer, supporting their development and contribution to the appeal

This is an opportunity to play a central role in one of the UK’s most ambitious youth homelessness initiatives, helping unlock hundreds of new homes for young people leaving homelessness.

About You

We are looking for a motivated, relationship-focused fundraiser with a strong track record of securing significant philanthropic gifts. You will bring:

• Experience securing five and six figure gifts from individuals, trusts, foundations or corporate partners
• Proven ability to build and progress a pipeline of high-value prospects
• Strong experience managing and stewarding major donor relationships
• Excellent written and verbal communication skills, including developing persuasive proposals and reports
• Confidence engaging with senior stakeholders and donors
• Strong organisational and project management skills, with the ability to manage competing priorities and deliver targets
• Ability to work collaboratively across teams and functions

Desirable:

• Experience working on a capital appeal or major fundraising campaign
• Experience working with senior volunteers in fundraising

Benefits

• 25 days annual leave, rising to 27 days
• Healthcare cash plan (dental, optical, complementary therapies)
• Private medical insurance
• Income protection
• Employer pension contributions of 5%
• Cycle to Work and interest-free travel loan schemes

Equality, Diversity & Inclusion

Centrepoint is committed to fairness, equality, and inclusion. We welcome applications from all backgrounds, including those with lived experience of homelessness or youth services.

Apply now to play a key role in delivering Centrepoint’s Independent Living Capital Appeal and creating hundreds of new homes for young people moving on from homelessness

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you a person‑centred leader who thrives on empowering others and driving positive outcomes for young people?

If so, we have an exciting opportunity for you to join us as the Deputy Supported Housing Manager at Lansworth House, one of our two 24-hour high supported housing services across Brighton & Hove.

Our Brighton & Hove services provide safe, supportive accommodation for young people at risk of homelessness, creating a place where they can feel secure, valued, and empowered. At Lansworth House, we provide 20 bedspaces alongside welcoming shared communal spaces for young people aged 16–25.

We take a trauma‑informed and psychologically informed (PIE) approach, ensuring every resident receives thoughtful, compassionate support that recognises their individual experiences. Through this framework, we help young people build essential life skills, gain confidence, set meaningful goals, and move toward independent, fulfilling futures with hope and direction.

You will join a passionate team of Support workers, Night workers and Bank staff who provide day‑to‑day guidance around housing, budgeting, living skills, education, employment, and building healthy relationships. Located in the heart of Hove, our service maintains strong links within the local community and plays a key role in supporting young people to thrive.

What you will be doing

As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high‑performing environment where young people can thrive.

Service Provision

You will support the Supported Housing Manager with the day‑to‑day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include:

• Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules.
• Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms.
• Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent‑payment culture among residents.

Leadership and People Management

You will directly line‑manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will:

• Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people.
• Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries.
• Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. 

General Responsibilities

• Participate in the management on‑call rota, offering out‑of‑hours support to services across the wider locality.
• Embed Psychologically Informed Environments (PIEs), Trauma‑Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person‑centred.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

About you

You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high‑quality service delivery.

You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma‑Informed Care and Psychologically Informed Environments (PIE).

You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution‑focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision‑making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support.